Prison-tech is a scam - and a harbinger of your future
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
https://pluralistic.net/2024/02/14/minnesota-nice/#shitty-technology-adoption-curve
Here's how the shitty technology adoption curve works: when you want to roll out a new, abusive technology, look for a group of vulnerable people whose complaints are roundly ignored and subject them to your bad idea. Sand the rough edges off on their bodies and lives. Normalize the technological abuse you seek to inflict.
Next: work your way up the privilege gradient. Maybe you start with prisoners, then work your way up to asylum seekers, parolees and mental patients. Then try it on kids and gig workers. Now, college students and blue collar workers. Climb that curve, bit by bit, until you've reached its apex and everyone is living with your shitty technology:
https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware
Prisoners, asylum seekers, drug addicts and other marginalized people are the involuntary early adopters of every form of disciplinary technology. They are the leading indicators of the ways that technology will be ruining your life in the future. They are the harbingers of all our technological doom.
Which brings me to Minnesota.
Minnesota is one of the first states make prison phone-calls free. This is a big deal, because prison phone-calls are a big business. Prisoners are literally a captive audience, and the telecommunications sector is populated by sociopaths, bred and trained to spot and exploit abusive monopoly opportunities. As states across America locked up more and more people for longer and longer terms, the cost of operating prisons skyrocketed, even as states slashed taxes on the rich and turned a blind eye to tax evasion.
This presented telco predators with an unbeatable opportunity: they approached state prison operators and offered them a bargain: "Let us take over the telephone service to your carceral facility and we will levy eye-watering per-minute charges on the most desperate people in the world. Their families – struggling with one breadwinner behind bars – will find the money to pay this ransom, and we'll split the profits with you, the cash-strapped, incarceration-happy state government."
This was the opening salvo, and it turned into a fantastic little money-spinner. Prison telco companies and state prison operators were the public-private partnership from hell. Prison-tech companies openly funneled money to state coffers in the form of kickbacks, even as they secretly bribed prison officials to let them gouge their inmates and inmates' families:
https://www.motherjones.com/politics/2019/02/mississippi-corrections-corruption-bribery-private-prison-hustle/
As digital technology got cheaper and prison-tech companies got greedier, the low end of the shitty tech adoption curve got a lot more crowded. Prison-tech companies started handing out "free" cheap Android tablets to prisoners, laying the groundwork for the next phase of the scam. Once prisoners had tablets, prisons could get rid of phones altogether and charge prisoners – and their families – even higher rates to place calls right to the prisoner's cell.
Then, prisons could end in-person visits and replace them with sub-skype, postage-stamp-sized videoconferencing, at rates even higher than the voice-call rates. Combine that with a ban on mailing letters to and from prisoners – replaced with a service that charged even higher rates to scan mail sent to prisoners, and then charged prisoners to download the scans – and prison-tech companies could claim to be at the vanguard of prison safety, ending the smuggling of dope-impregnated letters and other contraband into the prison system.
Prison-tech invented some wild shit, like the "digital stamp," a mainstay of industry giant Jpay, which requires prisoners to pay for "stamps" to send or receive a "page" of email. If you're keeping score, you've realized that this is a system where prisoners and their families have to pay for calls, "in-person" visits, handwritten letters, and email.
It goes on: prisons shuttered their libraries and replaced them with ebook stores that charged 2-4 times the prices you'd pay for books on the outside. Prisoners were sold digital music at 200-300% markups relative to, say, iTunes.
Remember, these are prisoners: locked up for years or decades, decades during which their families scraped by with a breadwinner behind bars. Prisoners can earn money, sure – as much as $0.89/hour, doing forced labor for companies that contract with prisons for their workforce:
https://www.prisonpolicy.org/blog/2017/04/10/wages/
Of course, there's the odd chance for prisoners to make really big bucks – $2-5/day. All they have to do is "volunteer" to fight raging wildfires:
https://www.hcn.org/articles/climate-desk-wildfire-california-incarcerated-firefighters-face-dangerous-work-low-pay-and-covid19/
So those $3 digital music tracks are being bought by people earning as little as $0.10/hour. Which makes it especially galling when prisons change prison-tech suppliers, whereupon all that digital music is deleted, wiping prisoners' media collection out – forever (literally, for prisoners serving life terms):
https://www.eff.org/deeplinks/2018/08/captive-audience-how-floridas-prisons-and-drm-made-113m-worth-prisoners-music
Let's recap: America goes on a prison rampage, locking up ever-larger numbers of people for ever-longer sentences. Once inside, prisoners had their access to friends and family rationed, along with access to books, music, education and communities outside. This is very bad for prisoners – strong ties to people outside is closely tied to successful reentry – but it's great for state budgets, and for wardens, thanks to kickbacks:
https://www.prisonpolicy.org/blog/2021/12/21/family_contact/
Back to Minnesota: when Minnesota became the fourth state in the USA where the state, not prisoners, would pay for prison calls, it seemed like they were finally breaking the vicious cycle in which every dollar ripped off of prisoners' family paid 40 cents to the state treasury:
https://www.kaaltv.com/news/no-cost-phone-calls-for-those-incarcerated-in-minnesota/
But – as Katya Schwenk writes for The Lever – what happened next is "a case study in how prison communication companies and their private equity owners have managed to preserve their symbiotic relationship with state corrections agencies despite reforms — at the major expense of incarcerated people and their families":
https://www.levernews.com/wall-streets-new-prison-scam/
Immediately after the state ended the ransoming of prisoners' phone calls, the private-equity backed prison-tech companies that had dug their mouth-parts into the state's prison jacked up the price of all their other digital services. For example, the price of a digital song in a Minnesota prison just jumped from $1.99 to $2.36 (for prisoners earning as little as $0.25/hour).
As Paul Wright from the Human Rights Defense Center told Schwenk, "The ideal world for the private equity owners of these companies is every prisoner has one of their tablets, and every one of those tablets is hooked up to the bank account of someone outside of prison that they can just drain."
The state's new prison-tech supplier promises to double the amount of kickbacks it pays the state each year, thanks to an aggressive expansion into games, money transfers, and other "services." The perverse incentive isn't hard to spot: the more these prison-tech companies charge, the more kickbacks they pay to the prisons.
The primary prison-tech company for Minnesota's prisons is Viapath (nee Global Tel Link), which pioneered price-gouging on in-prison phone calls. Viapath has spent the past two decades being bought and sold by different private equity firms: Goldman Sachs, Veritas Capital, and now the $46b/year American Securities.
Viapath competes with another private equity-backed prison-tech giant: Aventiv (Securus, Jpay), owned by Platinum Equity. Together, Viapath and Aventiv control 90% of the prison-tech market. These companies have a rap-sheet as long as your arm: bribing wardens, stealing from prisoners and their families, and recording prisoner-attorney calls. But these are the kinds of crimes the state punishes with fines and settlements – not by terminating its contracts with these predators.
These companies continue to flout the law. Minnesota's new free-calls system bans prison-tech companies from paying kickbacks to prisons and prison-officials for telcoms services, so the prison-tech companies have rebranded ebooks, music, and money-transfers as non-communications products, and the kickbacks are bigger than ever.
This is the bottom end of the shitty technology adoption curve. Long before Ubisoft started deleting games that you'd bought a "perpetual license" for, prisoners were having their media ganked by an uncaring corporation that knew it was untouchable:
https://www.youtube.com/watch?v=VIqyvquTEVU
Revoking your media, charging by the byte for messaging, confiscating things in the name of security and then selling them back to you – these are all tactics that were developed in the prison system, refined, normalized, and then worked up the privilege gradient. Prisoners are living in your technology future. It's just not evenly distributed – yet.
As it happens, prison-tech is at the heart of my next novel, The Bezzle, which comes out on Feb 20. This is a followup to last year's bestselling Red Team Blues, which introduced the world to Marty Hench, a two-fisted, hard-bitten, high-tech forensic accountant who's spent 40 years busting Silicon Valley finance scams:
https://us.macmillan.com/books/9781250865878/thebezzle
In The Bezzle, we travel with Marty back to the mid 2000s (Hench is a kind of tech-scam Zelig and every book is a standalone tale of high-tech ripoffs from a different time and place). Marty's trying to help his old pal Scott Warms, a once-high-flying founder who's fallen prey to California's three-strikes law and is now facing decades in a state pen. As bad as things are, they get worse when the prison starts handing out "free" tablet and closing down the visitation room, the library, and the payphones.
This is an entry to the thing I love most about the Hench novels: the opportunity to turn all this dry, financial skullduggery into high-intensity, high-stakes technothriller plot. For me, Marty Hench is a tool for flensing the scam economy of all its layers of respectability bullshit and exposing the rot at the core.
It's not a coincidence that I've got a book coming out in a week that's about something that's in the news right now. I didn't "predict" this current turn – I observed it. The world comes at you fast and technology news flutters past before you can register it. Luckily, I have a method for capturing this stuff as it happens:
https://pluralistic.net/2021/05/09/the-memex-method/
Writing about tech issues that are long-simmering but still in the periphery is a technique I call "predicting the present." It's the technique I used when I wrote Little Brother, about out-of-control state surveillance of the internet. When Snowden revealed the extent of NSA spying in 2013, people acted as though I'd "predicted" the Snowden revelations:
https://www.wired.com/story/his-writing-radicalized-young-hackers-now-he-wants-to-redeem-them/
But Little Brother and Snowden's own heroic decision have a common origin: the brave whistleblower Mark Klein, who walked into EFF's offices in 2006 and revealed that he'd been ordered by his boss at AT&T to install a beam-splitter into the main fiber trunk so that the NSA could illegally wiretap the entire internet:
https://www.eff.org/document/public-unredacted-klein-declaration
Mark Klein inspired me to write Little Brother – but despite national press attention, the Klein revelations didn't put a stop to NSA spying. The NSA was still conducting its lawless surveillance campaign in 2013, when Snowden, disgusted with NSA leadership for lying to Congress under oath, decided to blow the whistle again:
https://apnews.com/article/business-33a88feb083ea35515de3c73e3d854ad
The assumption that let the NSA get away with mass surveillance was that it would only be weaponized against the people at the bottom of the shitty technology adoption curve: brown people, mostly in other countries. The Snowden revelations made it clear that these were just the beginning, and sure enough, more than a decade later, we have data-brokers sucking up billions in cop kickbacks to enable warrantless surveillance, while virtually following people to abortion clinics, churches, and protests. Mass surveillance is chugging its way up the shitty tech adoption curve with no sign of stopping.
Like Little Brother, The Bezzle is intended as a kind of virtual flythrough of what life is like further down on that curve – a way for readers who have too much agency to be in the crosshairs of a company like Viapath or Avently right now to wake up before that kind of technology comes for them, and to inspire them to take up the cause of the people further down the curve who are mired in it.
The Bezzle is an intense book, but it's also a very fun story – just like Little Brother. It's a book that lays bare the internal technical workings of so many scams, from multi-level marketing to real-estate investment trusts, from music royalty theft to prison-tech, in the course of an ice-cold revenge plot that keeps twisting to the very last page.
It'll drop in six days. I hope you'll check it out:
https://us.macmillan.com/books/9781250865878/thebezzle
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CANT STOP THINKING ABOUT INMATE TOJI AND CUTE LITTLE Y/N WHOS SO NAIVE TO BIG BAD TOJI
CW: Slight smut (mentions of his pp🤭)
☆☆☆
thinking about Prison toji who you met when your college has you do a little project in your criminal psychology class. The project was make a penpal get to know them ask why they are in prision, what their lives before was like, do they regret what they did etc. basic questions of course all you had to do was get the most information out of the penpal about their personal lives as you could.
Prison Toji who only signed up for the program because it was part of his latest court order saying he ‘needed more understanding’ so a penpal would give him a friend while they stay safe😭 he ofc hated the idea and thought it was the dumbest shit ever. until he got his first letter, from you (duh).
Prison toji who got mail for the first time and it was a little white envelope with a cute little sticker sealing it. He deadpanned *is my penpal an idiot these letters are for a prison not a daycare* he silently judges examining every detail as he opened the letter. i read the letter taking in every little personal detail you shared with him, your cute little name, how you loved your cat, how you’re new to the city only just moving for school, of course the boring questions for him as well. But at the very end of the letter he noticed an extra little note.
Ps. i left a few photos of myself along with some of my cat! i think it’s only fair since i got to see your photo on the website
Prison toji who grabs the envelope he previously had thrown to the side and pulls out 3 polaroids. One of you and probably your cat you’re dragging it into the photo with a big grin on your face. the second is a photo of your face a soft smile on your lips meant for whoever took the photo but Toji couldn’t help but wonder if that little smile was for him. Until he pulls out the third photo it’s a full view of you, you’re out in the city dressed all out, and Toji couldn’t help but know you chose that photo just for him.
Prison Toji who can’t wait to finally get some alone time so he can truly appreciate your pretty photos. And immediately goes to write you back answering all your cute little questions. Telling you where he lived before, how he ended up there, telling you what he did for work before (Surprise he sold drugs😍), telling you what he does to occupy his time here (he works out he just wanted an excuse to tell you how strong he is), and he asks you some questions.
Prison Toji who has been relentlessly flirting with since you started writing to him, asking if you had a boyfriend, how your school was going, why you moved to the city, how a cute lil thing like you is still single. You had been writing each other for a few weeks now which is a lot less than you think when you know how long mail takes. But your letters to each other are long. answering every little thing each other asks, learning about one another more and more. You had really connected so you finally ask him the big question he read the words as clear as day.
~Do you think i could come pay you a visit? ~
Prison Toji who had to immediately write back answering the most important question first.
~ And doll, you can come visit me anytime id love to finally meet you and see your pretty face in person~
he wanted to be nonchalant.
Prison Toji who was sitting in bed looking at your photos when he was called
“Zenin, you’ve got a visitor. away from the door.”
Prison Toji silently followed standing on the other side of the cell while the guard came in to handcuff him and bring him to the visiting area. Once he was in the room his cuffs connecting him to the table he waited. until he heard the door open again. He felt his cock twitch in his pants as he saw the guard guide you in. You were wide eyed taking in the new environment until they landed on him.
Prison Toji was large, you knew he was tall and muscular thanks to his letters and photo but nothing could have prepared you for the real deal. Eyes widening even more when you fully take him in. seated At the grey metal table his hands on the table as the guard had told him to. his hair poking at his eyes which were staring drinking you in. his lip in a smirk helping you notice the scar on it which you couldn’t really see from the grainy prison photos. His shirt stretched against his muscles showing off a few tattoos hidden along his skin. the view making you squeeze your thighs together to release some of the pressure building.
Prison Toji who took in as much of you as he could as he watched you shuffle into your seat across from him, enjoying how you squirmed slightly within his gaze, his smirk growing into an almost full smile.
“hey doll it’s good to finally meet you.”
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