#callflow

[flock-of-cassowaries]

“Can you just change it from using LastName to aux_1 ? I just think it will be less confusing that way, since it’s not actually last name data we’re passing.”

Two hours later:

The aux_1 field is haunted, the entire callflow is now borked.

[flock-of-cassowaries]

I eagerly await the inevitable conflagration which will result when my customer starts testing on Monday, but for now, the goddamn callflow is done.

On to new challenges (i.e. helping my friend move out of her increasingly sketchy apartment with its windows that’s don’t fully shut, and its crumbling stairs, and its mysterious and multiplying wall cracks, and its incredibly shady landlords, and into a place that is hopefully slightly better).

A software tester walks into a bar. Runs into a bar. Crawls into a bar. Dances into a bar. Flies into a bar. Jumps into a bar. And orders: a beer. 2 beers. O beers. 99999999 beers. a lizard in a beer glass. -1 beer. "qwertyuiop" beers. Testing complete. A real customer walks into the bar and turns on a screen reader. The bar goes up in flames.

[callerdesk]

Check Callerdesk multiple call routing, office time schedule, call recording and cloud intercom & other 60+ features to Streamline & track your Business call flow

[altanai]

TeleMedicine and WebRTC

Anywhere anytime Telemedicine communication tool accessible on any device.  The solution provides a low eight signalling server which drops out as soon as call is connected thus ensuring absolutely private calls without relaying or involving any central server in any call related data or media . This ensure doctor patient details are not processed , stored or recorded by our servers.

The…

[letsclemini]

Let’s begin...

Andrea hilft mir noch mit dem Abschliessen von EMBA 503, Organizational Design, nachdem abschicken von Paper, DB und Comment (ENDLICH!!!) geht es nach Santa Barbara. 

Dort finden wir am Pier ein WineTasting Lokal wo man Essen mit hinauf nehmen darf. Perfekt. Ich hole noch Clam and Fries vom Lokal daneben (was bei ihnen ausdrücklich erlaubt ist) und Stefan, Andrea und ich genießen die Sonne, das Meer, den Wein und den Snack. Fühle mich zum 1.Mal angekommen in der USA und nehme zum 1.Mal bewusst wahr, dass es jetzt wirklich los geht. 

Am Abend werden wir zum 1.Mal mit dem Bus abgeholt. Der bringt uns zur Uni, wo lauter lila Taschen mit Namen, sowie ein paar bekannte und unbekannte CLU-Menschen auf uns warten. Der Dean, Gerhard Apfelthaler, heißt uns willkommen, jeder anwesende CLU Mitarbeiter führt eine Gruppe durch den Campus. 

Ich bin in der Mini-Gruppe mit Tiki dabei und freu mich dass ich zu den vielen emails endlich ein Gesicht habe. Sie erzählt uns von den spendablen Spendern die die CLU soweit wachsen hat lassen und wir sind beim Spaziergang überrascht wie groß der Campus tatsächlich schon ist. Und überall auf den Pflastersteinen findet man schöne Kreidezeichnungen, da sie gerade eine Art-Expo hatten und obwohl es regnet die Kreide hält...America strong crayon, the strongest of them all wohl...

Danach geht es wieder zurück und alle versammeln sich im großen Saal wo jetzt ein Buffet aufgebaut ist. Mac’n’Cheese, Bohnen, scharfes Grillhühnchen, Callflower, megaa Fleischstückerl,....beim Fleisch muss ich trotz derzeitiger Gewicht-Unzufriedenheit gleich zweimal hinlangen weil es einfach so mega ist....und in ‘Murica Gewichtprobleme tatkräftig anzugehen wär mir dann doch auch zu ambitioniert 

Zurück im Hotel will ich gemütlich am Pool noch ein Bierchen zwitschern, aber Pub ist zu und einige Kollegen haben wohl die gleiche Idee. Aus allen Hotelecken und Enden trudeln sie mit 6erTragerl und Co ein und es entsteht eine große ‘Party’. Das Gefühl des Schulausflugs wird immer stärker. 

Um Mitternacht heissts dann aber auch schon Heiti gehen, weil morgen ist wieder ein starker Tag!

[flock-of-cassowaries]

Born to write angsty fanfiction; forced to troubleshoot IVR callflows.

[pbxplus-by-500apps]

Tips To Build Successful Custom Call Flows

Phone calls are integral to the success of any company. Usually, successful companies have specific strategies that improve customer experience every day. Ideally, if your customers are happy, this means your business is functioning well. An efficient call flow process is what your business needs for effective communication in today's digital environment.

This post provides you with handy tips to ensure you build reliable custom call flows that will help improve communication in your business environment.

Keys to Creating Effective Call Flows:

In most cases, the first point of contact where you get to interact with your clients is through a phone call. What this means is that customer service starts with your help desk. A satisfactory customer experience at this stage will impact whether or not your prospects will choose to rely on your business. Make a good first impression, and you will easily win over customers. Therefore, creating an effective call management system is vital for your business's success. We've outlined some crucial tips to bear in mind to achieve this.

What is a Call Flow?

The term "call flow" can be thought of as a road map that defines how calls flow from one end to the other within your organization. Your business call flow system will plan out exactly how communication will be carried out right from the time you contact your customers or prospects. Call flow also illustrates the steps you will take if your lines are misdirected, unanswered, or busy. Depending on your industry and the size of your business, call flow processes can vary considerably. Some can be simple, whereas others can be complex, especially when dealing with large organizations since they are demanding.

Importance of an Effective Call Flow in Your Business:

We've all been customers at some point in life. So, we understand the frustration that comes with waiting for too long on the line, call dropouts, or even being misdirected. It's usually annoying when you have to wait in line only to find out that you won't get the help you wanted. In addition, businesses with a bad rapport often create the wrong impression from the first contact with their clients. Since successful call flows can make a huge difference, you should invest more in optimizing call flows in your organization.

Here are some of the reasons why a successful call flow will benefit your business.

Increased Efficiency:

Businesses are busy making the best of technology use. Companies have learned to embrace modern technology to enhance efficiency, leaving behind inefficient conventional methods of on-site PBX systems. So, settling for cloud-based PBX systems like PBXPlus is the way to go. When using call automation, your agents can bring more value to your business by:

Advocating for open and honest communication

Monitoring and engaging regularly

Setting goals

Developing their communication skills regularly

First call resolution (FCR):

When customers reach out, they want solutions to their problems fast. Getting them the support they need is one step ahead of the game. Using reliable call flow automation software helps you to achieve this. You don't want to waste your time repeating specific helpdesk activities throughout the day. Some of these tasks can be automated, and that's why we recommend using PBXPlus for a more enhanced customer experience right from the get-go.

Scheduled Routing:

Scheduled routing happens before your customers, prospects, or other businesses receive your call. Routing helps queue incoming calls and redirect them to available agents in your support desk. This ensures you never miss any important call that might draw you closer to opportunities that could transform your business.

Secrets to Build Successful Call Flows:

Apart from the idea of finding the best call flow automation software, it would help if you considered other crucial factors that will make a difference in how you automate your calls. Now that we mentioned PBXPlus, you may be wondering how this tool works and what's in it for you.

PBXPlus is a product of 500apps. This powerful software helps you create customized call flows based on your company's specifications. With this tool, you can be certain that the automation process guarantees you never miss your customers' calls. The visual design of PBXPlus is quite easy to use, and you shouldn't get lost as you navigate from one end to the other.

One powerful strategy to get the most out of your call flows system is to focus on resolving issues in real-time. After all, this is what your customers need. You need to stand out from the competition by giving your customers a reason to be confident in your brand. If customers find quick solutions to their issues, they are more likely to recommend your brand to their friends and family on social media.

Another thing is that you need to monitor your call flow system constantly. Knowing how your call flow system works helps you know what needs changing for a better customer experience. This is one of the reasons why PBXPlus comes with the Call Analytics feature. You can easily generate reports that allow you to learn more about crucial game-changing trends you need to exploit. So, monitoring and troubleshooting your call flow system is key to building a successful call automation process for your business.

Conclusion:

Designing the best call flow system for your business will have an impact on your performance. The way you communicate with your clients from the first call determines how well you convert prospects into customers. To create a good impression, you need robust call flow automation software. The idea software should allow you to customize the call flow process to suit your business needs. When choosing the best software online, always consider the distinguishing features that make it worthwhile to invest in the tool.