#cctr

[mart-singer]

CCTR-24, acrylic, canvas and wood on frame, 15,9 x 11, 4 x 1 inches / 40,3 x 29 x 2,6 cm If I hadn't become an artist, I would have been a tightrope walker, but aren't we all like that? Because walking is a bit like falling and catching yourself at the same time. Besides, isn't imbalance the engine of becoming, without it it is death... and death is the perfect balance between immobility and non-being. But living out of balance can be anxiety-provoking. What is needed is a precarious balance, but one set in stone.

[literaturereviewhelp]

“The description by evidence-based medicine (EBM) principles and methods was used to analyze the literature of using Chinese traditional medicine (TCM) for treatment of Choleycystits” (“ZY, D., GL, W., X, L., J, L., DZ, Z., & CQ, L.”, (n.d.).). Eight medical research databases were searched including Chinese Clinical Registry Center, MEDLINE, Cochrane Central (CCTR), Database of Chinese Science and Technology Periodicals, EMbase, Chinese National Knowledge Infrastructure Database, Database of Chinese Ministry of Science and Technology) and Database of Chinese Ministry of Science and Technology), were searched (“ZY, D., GL, W., X, L., J, L., DZ, Z., & CQ, L.”, (n.d.).). “Articles based on TCM treatment of Choleycystits were sorted out, grouped according to the design of study, authors hospital type, the strength of the provided evidence, and analyzed statistically” (“ZY, D., GL, W., X, L., J, L., DZ, Z., & CQ, L.”, (n.d.).). Surprisingly, out of the total 1477 articles of the subject matter, none of them was found having level 1 category of evidence. Only 9% of the articles were found to be within the level II evidence bracket (“Bloom, A. A.”, (n.d.).) In, addition, majority of these articles were written by authors from level-3 hospitals which is the highest level in china based on the academic level (“ZY, D., GL, W., X, L., J, L., DZ, Z., & CQ, L.”, (n.d.).). Cognitive medicine may be used as the best alternative or framework for the evaluation as compared to use of traditional medicines (“ZY, D., GL, W., X, L., J, L., DZ, Z., & CQ, L.”, (n.d.).). Emphysematous Choleycystits is a complex acute case of cholecystitis whose characteristics are the presence of pericholecystic tissue and the presence of gas in the gallbladder wall (“Martinez, S. R., Monica, S., Hourani, H. S., Sorrento, J. J., & Mohan, E. P.”, (n.d.).).The most types of bacteria in relation to the subject matter includes Clostridia welchii being the most common, followed by E.coli, which is the second in according to the number of frequency amongst most cases (“Martinez, S. R., Monica, S., Hourani, H. S., Sorrento, J. J., & Mohan, E. P.”, (n.d.).). Immediate diagnosis and medicinal attention (treatment) is significantly essential as far as this disease is concerned (“Bloom, A. A.”, (n.d.).) The accurate mortality rate for acute emphysematous cholecystitis is 15 to 20% which is relatively higher compared to the uncomplicated acute cholecystitis whose accurate mortality rate is 15% to 20% as a result of perforation in these patients and severe huge mass of gallbladder wall gangrene (“Martinez, S. R., Monica, S., Hourani, H. S., Sorrento, J. J., & Mohan, E. P.”, (n.d.).). The use of wide spectrum antibiotic is encouraged until the particular patient is diagnosed without leukocytosis (“Martinez, S. R., Monica, S., Hourani, H. S., Sorrento, J. J., & Mohan, E. P.”, (n.d.).).This is as a result of both gram negative aerobes and gram positive anaerobes organisms being commonly present in patients with emphysematous cholecystitis (“Emphysematous Cholecystitis: A Case Report and Literature Review – ISPUB”, (n.d.).). According to available data, making decisive recommendation for treating acute cholecystitis for critically ill patients is not possible through use of cholecystectomy in elderly people or PC (“Winbladh, A., Gullstrand, P., Svanvik, J., & Sandström, P.”, (n.d.).). In addition, using Cholecystectomy in critically ill patients or/and elderly people for treating cholecystitis is better and the preferred method of treatment than PC (“Winbladh, A., Gullstrand, P., Svanvik, J., & Sandström, P.”, (n.d.).). “It is time to open an RCT to address the issue of the fact that elderly mortality rate is significantly low according to recent years reports after a Cholecystectomy session for patients with acute cholecystitis” (“Winbladh, A., Gullstrand, P., Svanvik, J., & Sandström, P.”, (n.d.).). These reports have a good data set that can be analyzed for proper decision making in addressing the mortality rates in relation to other modes of treatment for the other age groups. References Martinez, S. R., Monica, S., Hourani, H. S., Sorrento, J. J., & Mohan, E. P. (n.d.). Emphysematous Cholecystitis: A Case Report and Literature Review – ISPUB. Internet Scientific Publications, LLC.. Web. Bloom, A. A. (n.d.). Medscape: Medscape Access. Medscape: Medscape Access. Web. Metastatic breast carcinoma initially p… – PubMed – NCBI. (n.d.). National Center for Biotechnology Information. Web. Winbladh, A., Gullstrand, P., Svanvik, J., & Sandström, P. (n.d.). National Center for Biotechnology Information. Systematic review of cholecystostomy as a treatment option in acute cholecystitis. Web. Read the full article

[postsofbabel]

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[expivia-blog]

Five Ways to Engage Your Call Center Staff

We like to give our readers actionable items that they can use in their own centers, not just click-bait stuff that we all probably already know. With that in mind, here are some actual ways to engage your call center associates, to make them feel part of the bigger team. It gives them a say in what is happening, which increases the morale on the floor and builds trust. Really, it helps to keep the positive culture that we strive for.

Create a Call Center Leadership Group

Among this group, call center happenings can be discussed. Having a group like this available will allow reps on the floor, and their supervisors, to know who they can go to with questions or concerns, such as a request for a new vending machine or a complaint that a particular issue is causing some headaches and needs to be addressed.

For a 300–500 seat center, you might want to create a group of 5–7 people for this. You could choose group members through seniority, or any other method that works for the type of call center you have. Your group facilitator should be a member of upper-management, who can take the information given and actually do something with it. This should also be someone who has already been engaged with the group members; someone who is already trusted and respected.

Use Your Middle Management Knowledge

The number one user of your technology from a telephony standpoint is your supervisory and middle-management teams. Other departments are looking at the tech, too; but, the supervisors and middle-management are using the technology day-in and day-out. As they are using the tech and experimenting with it daily, they develop their own really cool ways to use it that you probably don’t know about. It’s great to get the supervisors and middle-management together every couple of months for a “Tech Summit.” This meeting is where we can learn these new methods of use. Open the meeting with a question: How do you use this particular piece of tech? What are some reports that you really like and have found to be helpful? Is anyone using this particular workforce management tool?

If you learn that only one or two people are using something, it may show the need for more training on it. On the opposite end, you may learn that they are using a certain piece of technology in a way that is new and useful. With these meetings, you round out the knowledge spectrum of your entire supervisory staff while also learning what does or does not work. As upper-management, we do not use the tech day-to-day, not with the same skill sets as the reps on the floor. Engaging middle-management in this way is great for keeping the lines of communication open. They seem to enjoy teaching us new things, too.

Create Call Center Committees

Representatives from the call center floor are not often part of the supervisory group, but they could be part of another committee that is geared especially towards them. We’ve talked about games that are played on the floor previously. Reps from the call center could be part of the committee that creates and decides which games will be played. You could even be like The Office and create a Party Committee. This group would be great to help plan rewards and incentives and would tie in nicely with the Games Committee.

An Equipment Committee can be really valuable. One of the biggest mistakes upper management makes is to change a piece of equipment with no input from those who will be using it. If the new item is hated, the culture you have worked so hard to build will go downhill fast, so rep buy-in for the new items is a must. Having a committee to go to when you want to buy a new headset is useful. It may be cheaper, but the committee can tell you that the sample you gave them is uncomfortable which will lead to disgruntled reps and wasted money.

Use Social Media to Engage!

How does your company use its social media? Consider dedicating one of your social media assets strictly to employee engagement. For Expivia, our private Facebook group (not the business page) has nothing to do with selling, commercials, or really even promoting the brand. It is specifically there to engage our employees. It is home to pictures from the call center, information about games, and as a way to build camaraderie. It is a great way to keep everyone happily engaged, but it is also something we can show our clients-like, this is the team that works for us, look at how much they enjoy what they do.

Recently, we had a Water Pong tournament-yes, it’s just like the other kind of Pong, but work-place friendly. With this tournament, the winners received $150 each and a vacation day; second place got a vacation day, so everyone wanted to win. We used Facebook Live to stream the tournament to TVs in the call center for those who couldn’t leave the floor. Being able to watch the competition, even if they couldn’t cheer on their friends in person, was still a great way to promote that positive culture.

Rotate Management Trainees/Reps into other Departments

All of our management trainees have to take a week or two in another department. They work in Client Services, IT, Quality Assurance, etc. They get to find out about all the different facets of the company and how their piece of the pie fits into other areas. It is important to have reps do this, too. We try to keep one rep in each department at any time. Having a rep in the QA department is a great experience for them. They get to see firsthand how monitoring and scoring are done. They are then able to explain to reps on the floor that the QA team isn’t out to get them-they are just following a checklist regarding call quality to make sure the reps are hitting certain markers on each call.

We also use “Supervisor for a Day.” We will run some sort of motivator with the reps and whoever wins the motivation gets off of the floor and shadows their supervisor for the day. They go through the whole day together, from the morning meeting to QA checks and monitoring. It allows them to see exactly what a person in that supervisory role does. If the motivator was based on quality, chances are the person who wins is someone you were already looking at for a possible supervisory or a management trainee program. “Supervisor for a Day” is a good way to not only gauge their interest but to also get a feeling if they are the right person for a job that might be coming open in the future.

Employees and middle-management want to be engaged with you while also feeling like they have been heard. All five of these ideas are ways to do just that. Feeling heard keeps your culture positive, which keeps your turnover rate lower, your quality higher, and your customer experience gets better.

It’s only fair to share…

If you are interested in call center operations content, we have a pretty cool call center ops podcast you can check out here:

https://expiviausa.com/call-center-geek-podcast/

[pekson]

Jennifer Aniston, the Former Telemarketer

Jennifer Aniston may be one of the highest-paid actresses in Hollywood but at one time in her life, she was a #Telemarketer, besides being a bike messenger, too. Woot! 😱

"I was awful, selling timeshares in the Poconos and upsetting people terribly and me just being the worst at it, because I just apologized profusely and hung up the phone," she said in a shape.com blurb.

But being a telemarketer may have played well for her, now that she's worth an estimated of $200 million.

#telemarketersrock #goautodial #justgocloud #telemarketing #custserv #cctr #humanvoice

[naeemarif-blog1]

Five contact centre tech upgrades to consider in 2019, by @jtwatkin @MyCustomer https://goo.gl/2jnqQm

[zapposculture]

Our #Zappos lobby has a new upgraded look! #history 😉 😀 😄 😜 😆 🙃 #zappos #companyculture #vegaslife #lasvegas #corporatelife #corporateculture #worklife #workculture #engagement #worklifebalance #dtlv #callcenterlife #callcenter #zapponians #dtp #officespace #officeculture #tech #cx #corevalues #leadership #zapposinsights #insidezappos #zinternships #holacracy #happyemployees #cctr (at Zappos Insights)

[nguvu-gamification-ml-blog]

Going to #CX17INDY? Book our Mgmt team ahead of time. We are #CCTR vets and love to talk shop. Events http://buff.ly/2riu7FK

[strike1stpodcast]

It's Saturday and you know what that means... 𝐈𝐓'𝐒 𝐅𝐈𝐆𝐇𝐓 𝐃𝐀𝐘 💯👊🏾🔥🔥 #ufcvegas52 #ufc #mma #wmma #strike1stent #mmablog (at Atlanta, Georgia) https://www.instagram.com/p/Cctr-pgJatC/?igshid=NGJjMDIxMWI=

[touwa-genshi]

6年毎の御柱祭2　#nikond7100 #祭り #r鳥取県 #智頭町 #智頭宿 https://www.instagram.com/p/Cctr-1MBY_f/?igshid=NGJjMDIxMWI=

[expivia-blog]

Daily Call Center Supervisor Check List Guys here is a sample copy of the supervisor checklist that we use every day to make sure that the supervisors are hitting all the tasks during the day. Some highlights are • All reps get greeted • Team and Individual goals are given • Associates hours are correct • The end of shift synopsis is sent • We make sure that all the supervisors are monitoring and scoring a certain amount of calls a day depending on program • The call center area is clean at the end of the shift We show the scheduled for each rep on that specific team. We also make sure that is we have any escalated calls that they are not only sent in an email but tracked here as well. We also have a checkbox if HR needs to get involved with a rep that needs to be retrained or is really struggling with a specific program function. This is just a great way of making sure that our supervisors are hitting all the main points during the day! We have this programmed with a screen and into a database but we started with a Google doc. Thats all you need. If you would like me to send you a google doc that you can personalize let me know!

[pekson]

Today's telemarketer and customer service rep need not be confined in an office cubicle with a headset strapped to a desktop PC anymore. 😱 #REALLY Find out more via www.justgocloud.com and chat with any of our sales and tech experts ● Or call USA Toll Free +1 (877) 350-5288 or email sales@goautodial.com. #telemarketing #customerservice #techsupport #cctr #custserv #custexp #JustGoCloud #JustGoPremise #JustGoVoIP #goautodial #telephony #telephonymadeeasy

[jazminejahqueen]

at San Antonio, Texas https://www.instagram.com/p/Cctr-jQsfX4/?igshid=NGJjMDIxMWI=

[zapposculture]

Our Customer Loyalty Team is celebrating #nationalhotdogday by speaking #PigLatin - give us a call! #apposzay 😉 😀 😄 😜 😆 🙃 #zappos #companyculture #vegaslife #lasvegas #corporatelife #corporateculture #worklife #workculture #engagement #worklifebalance #dtlv #callcenterlife #callcenter #zapponians #dtp #contactcenter #officeculture #tech #cx #corevalues #holacracy #happyemployees #cctr (at Zappos.com)

[cljsr73]

at Honolulu - Waikiki Beach - https://www.instagram.com/p/CctR-0jvPHt/?igshid=NGJjMDIxMWI=