#genesys salesforce integration

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Best CX Platforms for Real-Time Behavioral Prediction and Churn Reduction

NUMR CXM: Redefining Churn Prevention with AI-Powered Customer Prediction

NUMR CXM is at the forefront of behavioral intelligence and predictive CX in fast-moving industries like BFSI, healthcare, FMCG, and telecom. Leveraging AI, machine learning, and real-time feedback analytics, NUMR empowers enterprises to detect early churn signals and act before customer dissatisfaction escalates.

Why NUMR CXM Stands Out:

AI behavioral scoring models updated in real time

Multi-source signal detection (CRM, call logs, surveys, app behavior)

Proactive churn intervention workflows for B2C and B2B

RCA engines that trace friction back to broken journeys

Custom dashboards by vertical (banking, retail, pharma, etc.)

NUMR CXM is especially powerful for Indian and Southeast Asian brands dealing with volume-driven CX pain points and region-specific churn triggers.

Why Real-Time Behavioral Prediction Is Critical in 2025

Today’s digital-first customer demands instant resolution, context-aware service, and personalized engagement. One poor experience can lead to churn—especially in hypercompetitive sectors like telecom, OTT, fintech, and D2C e-commerce.

Real-time behavioral prediction platforms track interactions across web, mobile, support, and offline touchpoints to:

Flag signs of dissatisfaction (e.g., longer browsing time without conversion, repeated failed transactions)

Trigger churn-prevention nudges or offers

Empower frontline staff with insights for retention

Predict loyalty index drop even before NPS does

Top CX Platforms for Real-Time Churn Reduction

1. NUMR CXM

The leader in predictive churn intelligence, NUMR blends survey data, behavioral metrics, and complaint patterns to create customer health scores in real time. Built for industries with millions of interactions per month, NUMR also integrates with CRM, CDP, and analytics stacks.

2. Qualtrics XM

With its predictive NPS and machine learning-based Text iQ engine, Qualtrics offers enterprise-grade churn prediction tools. Real-time journey alerts and automated resolution rules enhance CX precision.

3. Medallia Experience Cloud

Medallia uses behavior-based triggers across voice, text, and video to analyze at-risk customers. Its AI platform pinpoints experience blind spots, enabling ops teams to act before loyalty erodes.

4. Genesys Predictive Engagement

Ideal for contact center-driven businesses, Genesys helps teams route risky interactions to senior agents and personalize retention offers on live calls or chat.

5. Sprinklr CXM

Sprinklr’s unified platform uses AI across social media, messaging apps, and CRM data to detect churn sentiment patterns and trigger tailored journeys based on customer intent.

6. Adobe Real-Time CDP + Journey Optimizer

Adobe enables dynamic journey orchestration with real-time data. Churn scoring models analyze user behavior and integrate with Adobe Campaign for retention actions.

7. Zendesk + Tymeshift

Combining ticketing intelligence and AI-powered workforce management, this stack ensures service bottlenecks are addressed proactively before frustration leads to attrition.

8. Salesforce Einstein for Service

Salesforce’s AI engine monitors drop-off behavior, case resolution delays, and sentiment decline to offer churn probability scores. It also recommends best retention actions to agents.

Regional Relevance: CX and Churn in India & APAC

In India and Asia-Pacific markets, churn often stems from:

Language mismatches and poor regional personalization

Low tolerance for technical service delays

Pricing fatigue in subscription businesses

Silent dissatisfaction in tier-2/3 cities

Platforms like NUMR CXM address this with:

Multi-language feedback clustering (Hindi, Tamil, Bengali, etc.)

Real-time behavioral tagging across WhatsApp, IVR, and mobile apps

Plug-and-play integration with Indian CRMs and ERPs

FAQs: Real-Time Behavioral CX Platforms

What is real-time behavioral prediction in CX?

It refers to the use of AI and analytics to monitor customer actions live and identify patterns that indicate churn risk or dissatisfaction.

How does NUMR CXM help reduce churn?

NUMR tracks multi-touchpoint behavior and feedback, builds churn propensity models, and triggers automated or manual retention workflows—customized by vertical.

Are predictive CX tools suitable for small enterprises?

Yes, tools like NUMR offer modular deployment, allowing both SMBs and large enterprises to access real-time churn insights.

What kind of industries benefit most?

High-competition and high-volume sectors like telecom, banking, OTT streaming, e-commerce, and insurance gain the most from real-time CX analytics.

Final Thought

To stay competitive in 2025, brands must act before the customer leaves. Real-time behavioral CX platforms like NUMR CXM don’t just react—they anticipate, predict, and guide teams toward smarter retention outcomes. Investing in the right platform today means safeguarding customer loyalty tomorrow.

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Customer Engagement Solutions Market Investment Analysis: Opportunities and Challenges 2032

Customer Engagement Solutions Market was valued at USD 21.2 billion in 2023 and is expected to reach USD 53.3 Billion by 2032, growing at a CAGR of 10.79% from 2024-2032

Customer Engagement Solutions Market is experiencing rapid growth as businesses prioritize personalized interactions to enhance customer satisfaction. Companies across various industries are leveraging AI, automation, and data analytics to improve engagement strategies. The rising demand for omnichannel communication and real-time customer support is further driving market expansion.

Customer Engagement Solutions Market continues to evolve with advancements in digital technologies. Organizations are shifting from traditional engagement models to AI-driven chatbots, predictive analytics, and personalized experiences. Businesses are investing in cloud-based engagement platforms to streamline customer interactions and boost brand loyalty, leading to a surge in market demand.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/3745    

Market Keyplayers:

Salesforce - Salesforce.com, Inc.

Microsoft - Microsoft Corporation

Oracle - Oracle Corporation

SAP - SAP SE

Adobe - Adobe Inc.

Zendesk - Zendesk, Inc.

HubSpot - HubSpot, Inc.

Zoho Corporation - Zoho Corporation Pvt. Ltd.

Freshworks - Freshworks Inc.

Genesys - Genesys Telecommunications Laboratories, Inc.

Pegasystems - Pegasystems Inc.

Verint Systems - Verint Systems Inc.

NICE Systems - NICE Ltd.

Twilio - Twilio Inc.

Qualtrics - Qualtrics International Inc.

Sprinklr - Sprinklr, Inc.

Khoros - Khoros, LLC

Medallia - Medallia, Inc.

Infobip - Infobip Ltd.

Cognigy - Cognigy GmbH

Market Trends Driving Growth

1. AI-Powered Customer Interactions

Artificial Intelligence (AI) is revolutionizing customer engagement by enabling chatbots, virtual assistants, and predictive analytics. These AI-driven tools help businesses provide instant responses, resolve customer queries efficiently, and offer tailored recommendations.

2. Omnichannel Engagement Strategies

Consumers now expect seamless interactions across multiple platforms, including mobile apps, social media, email, and live chat. Businesses are implementing omnichannel strategies to ensure a consistent and personalized customer experience, regardless of the communication channel.

3. Automation and Self-Service Solutions

Automation is playing a crucial role in enhancing customer engagement. Self-service portals, automated workflows, and AI-powered customer support systems are reducing response times while improving overall efficiency.

4. Cloud-Based Customer Engagement Platforms

With the increasing adoption of cloud computing, businesses are migrating to cloud-based customer engagement platforms. These solutions offer scalability, flexibility, and real-time data analysis, helping organizations enhance customer interactions without significant infrastructure costs.

5. Data-Driven Personalization

Businesses are leveraging big data and AI to analyze customer preferences, behaviors, and past interactions. This enables companies to deliver highly personalized recommendations, targeted marketing campaigns, and customized customer experiences.

Enquiry of This Report: https://www.snsinsider.com/enquiry/3745 

Market Segmentation:

By Component

Solution

Analytics & Reporting

Omnichannel

Robotic Process Optimization

Self-service

Workforce optimization

Services

Integration & deployment

Support &  maintenance

Training & consulting

By Deployment

Hosted

On-Premise

By Organization Size

SMEs

Large enterprises

By End- Use

BFSI

Retail & consumer goods

Healthcare

IT & telecom

Government, energy & utilities

Manufacturing

Travel & hospitality

Market Analysis and Current Landscape

Key factors influencing market growth include:

Rising digital transformation initiatives: Businesses are integrating AI-driven engagement tools into their customer service models.

Increasing customer expectations: Consumers demand instant, personalized interactions with brands across various digital channels.

Growing adoption of self-service solutions: Organizations are deploying chatbots and AI-driven virtual assistants to enhance engagement.

Expanding use of big data and analytics: Companies are using customer insights to optimize engagement strategies and improve retention.

Despite its strong growth, the market faces challenges such as data security concerns, integration complexities, and the need for skilled professionals. However, businesses are addressing these challenges through advanced encryption, API integrations, and AI-powered automation.

Future Prospects: What Lies Ahead?

1. Expansion of AI and Machine Learning in Engagement Solutions

AI and machine learning will continue to drive innovation in customer engagement, with smarter chatbots, AI-driven sentiment analysis, and automated decision-making processes enhancing customer interactions.

2. Hyper-Personalized Customer Experiences

The future of customer engagement lies in hyper-personalization, where AI-powered tools analyze individual customer behavior and preferences to offer tailored experiences in real time.

3. Integration of Voice and Conversational AI

Voice assistants and AI-powered conversational interfaces are set to become mainstream in customer engagement, allowing seamless voice-based interactions and enhancing user convenience.

4. Blockchain for Secure Customer Data Management

As data privacy regulations become stricter, blockchain technology is expected to play a significant role in securing customer data, ensuring transparency, and building customer trust.

5. Evolution of Real-Time Customer Feedback and Sentiment Analysis

Companies will increasingly adopt real-time feedback tools and sentiment analysis to understand customer emotions and enhance engagement strategies dynamically.

Access Complete Report: https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745 

Conclusion

The Customer Engagement Solutions Market is experiencing rapid transformation, driven by AI, automation, and data-driven personalization. As businesses continue to prioritize customer experience, investments in engagement technologies will rise. Companies that leverage AI-powered tools, omnichannel strategies, and personalized engagement methods will gain a competitive edge. The future of customer engagement promises to be more intelligent, efficient, and customer-centric, reshaping the way brands interact with their audiences.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

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Top 5 Contact Center Software Of 2023

Imagine being tasked with organizing a high-profile wedding for Tom Cruise—everything must be flawless. While you're managing decor and catering, who’s answering your agency’s calls? Enter Contact Center Software—a tool that handles customer interactions via multiple channels like phone, email, social media, and chat when you're too busy to respond.

This software provides businesses with a centralized platform to manage customer service across different communication channels. Equipped with features like IVR, ACD, and CRM integration, these tools make it easier to engage with customers efficiently. Let’s dive into the Top 5 Contact Center Software of 2023 and see which solutions are leading the way.

1. Zendesk Talk

Zendesk Talk provides call routing, queuing, and integration with Zendesk’s customer support suite, making it easier for businesses to provide consistent, quality service.

2. AirCall

AirCall simplifies phone communication with features like call recording, IVR, and real-time analytics. It’s also fully integratable with other tools like Salesforce, making it ideal for sales and support teams.

3. RingCentral Engage Digital

RingCentral Engage Digital excels in omnichannel communication, with AI-powered workflows that ensure customer inquiries across email, chat, and social media are handled effectively.

4. Genesys Cloud CX

Genesys Cloud CX stands out with intelligent routing and AI-powered chatbots. It integrates well with CRM tools and offers real-time analytics, providing insights to boost performance.

5. Five9

Five9 is a cloud-based contact center software that supports flexible scaling and compliance with regulations like HIPAA. Its integration with popular CRM tools and robust security make it a reliable choice.

Choosing the right Contact Center Software can revolutionize how businesses handle customer interactions, helping to improve productivity and enhance customer satisfaction.

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Startup Creatio Achieves Unicorn Status with $200M Funding Round

Though funding for no-code and low-code firms has slowed down from a few years ago, the market hasn’t entirely dried up. One such example is Creatio, which just become a unicorn after raising $200 million in capital. Sapphire Ventures led this round, with StepStone Group, Volition Capital, and Horizon Capital — longtime investors — participating.

New Milestone and Strategic Goals

The minority $200 million investment makes Creatio worth $1.2 billion. The infusion of funds is intended to support the company’s remarkable 50% annual revenue growth as well as global development. “With this investment, we will continue to disrupt the traditional enterprise software approach, helping our clients to accelerate time-to-value and use technology as a competitive differentiation in their business,” said CEO Katherine Kostereva, underscoring the funding’s strategic significance.

Innovating in No-Code and AI

Boston-based Creatio is well-known for creating a no-code platform that streamlines organisational workflows and customer relationship management (CRM). The organisation has incorporated a generative AI copilot to improve the automation of many marketing and sales duties, in keeping with current technology developments. With the help of this AI innovation, Creatio will be able to compete with the industry’s biggest players in business software, like Salesforce, Oracle, and SAP.

Sector Trends and Previous Funding

Between 2021 and 2022, the no-code and low-code industries experienced significant growth, with notable nine-figure funding rounds secured by businesses including Builder.ai and Genesis Global. The emergence of generative AI is reviving interest in and investment in these technologies, despite a slowdown in pace. The way that Creatio has been able to evolve and adjust with AI integrations is evidence of how the low-code and no-code sectors are changing.

Read more: Marketing News, Advertising News, PR and Finance News, Digital News

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Driving Business Growth: Seamlessly Integrating Call AI with Leading Dialers and CRMs

INTRODUCTION

MindTickle is a leading provider of sales readiness solutions. The company's products and services help sales teams improve their performance by providing them with the tools and resources they need to succeed.

One of MindTickle's most popular products is Call AI, a platform that uses artificial intelligence to provide real-time coaching to sales representatives. Call AI analyzes sales calls and provides reps with feedback on their performance, including tips on how to improve their messaging, close more deals, and build stronger relationships with customers.

CHALLENGE

In order to provide an unparalleled customer experience, Mindtickle faced the challenge of seamlessly integrating Call AI with leading dialers such as Aircall, Twilio, CloudTalk, Dialpad, RingCentral, Salesloft, and Genesys, as well as CRMs like Salesforce, HubSpot, and Pipedrive. This integration was crucial to enable sales representatives to effortlessly access their call data and coaching recommendations, while also allowing Mindtickle to offer a comprehensive view of the sales process, empowering organizations to drive success.

SOLUTION

MindTickle partnered with Valuebound, a leader in integration services, to seamlessly integrate Call AI with industry-leading dialers and CRMs. Leveraging their extensive knowledge of the dialer and CRM markets, Valuebound swiftly and efficiently integrated Call AI with the most popular platforms. Their expertise ensured a seamless and optimized integration, allowing MindTickle to provide customers with a streamlined and powerful sales readiness solution. 

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Genesis raises $45M to expand its fintech-focussed low-code platform to more verticals

Low-code and no-code tools have been a huge hit with enterprises keen to give their operations more of a tech boost, but often lack the resources to handle more complex integrations. Today, one of the startups that has been building low-code finance tools is announcing funding to tap into that trend and expand its business.

Genesis — which has to date primarily worked with financial services companies, giving non-technical employees the tools to create ways to monitor and manage real-time risk, high-frequency trades and other activities — has picked up $45 million. It plans to use to bring the tools it has already built to a wider set of verticals that have some of the same needs to manage risk, compliance, and other factors as finance — healthcare and manufacturing are two examples — as well as to continue building more into the stack. 

This Series B includes a mix of financial investors along with strategic backers that speak to who already integrates with Genesis’ tools on their own platforms.

Led by Accel, it also includes participation from new backers GV (formerly Google Ventures) and Salesforce Ventures, in addition to existing investors Citi, Illuminate Financial and Tribeca Venture Partners, who also invested in this round. To give you an idea of who it works with, Citi, along with ING, London Clearing House, and XP Investments, are some of Genesis customers.

Originally conceived in 2012 in Brazil by a pair of British co-founders — Stephen Murphy (CEO) and James Harrison (CTO), who cut their teeth in the world of investment banking — Genesis had raised less than $5 million before this round, mostly bootstrapping its business and leaning on Murphy and Harrison’s existing relationships in the world of finance to grow its customer base.

Today, Murphy lives in and leads the business from Miami — where he moved from New York just as the Covid-19 pandemic was starting to gain steam last year — while James Harrison (CTO) leads part of the team based out of the UK.

As you might imagine with so little funding before now for a company going on nine years old, Genesis was doing fine financially before this Series B, so the plan is to use the funding specifically to grow faster than it could have on its own steam. The startup is not disclosing its valuation with this round.

“We were not really fixated on valuation,” said Murphy in an interview, who said the funding came about after a number of VCs had approached the startup. “The most important thing is the future opportunity and where we could take the company with additional funding… this will help us hyper scale up.” He did note that the term sheets contained “some amazing numbers and multiples,” given the current interest in no-code and low-code technology.

Indeed, the vogue for no-code and low-code tech — other well-funded names in the crowded space include startups like Zapier, Airtable, Rows, Gyana, Bryter, Ushur, Creatio, and EasySend, as well as significant launches from Google and Microsoft and other bigger players — is coming out of two trends colliding.

On one side, we’ve well and truly entered an era in enterprise technology — with the same trend playing out in consumer tech, too — where smart developers are taking sophisticated and complex services and putting “wrappers” around them by way of APIs and simpler (low- or no-code) interfaces, so that those sophisticated tools can in turn be integrated and implemented in more places. This saves needing to build or integrate that complexity from scratch and expands access to the processes within those wrappers.

On the other side, the thirst for tech knowledge has become well and truly mainstream and as a result getting far more democratized. Working in a variety of applications, using different digital tools and devices, and seeing the fruits of tech pay off are all second nature to today’s working world — whether or not you are a technologist. So it’s no surprise to see more proactive, non-technical people looking for more ways to get their hands on these tools themselves.

“You now have a whole citizen developer world, for example business analysts who understand the solution you want but might not know how to get there,” Murphy said. “We play to seasoned developers first but the investment will help us put more low code and no code tools into place to widen the tools out to them.”

Starting out in finance made sense not just because that was where the two founders had previously worked, but also because of the history of how different software tools were already being used. Specifically, he noted that the ubiquity of microservices — which themselves are collections of services as apps — laid the groundwork for more low-code. “We saw that if we could build a low-code entry point to microservices, that would be powerful.”

On top of that, investment banks, he said, have a history of wanting to build things themselves to tailor to their specific needs. “Buying off the shelf means you are at the mercy of the vendor,” he said. These factors made financial services companies very receptive to what Genesis was offering.

While a lot of the no/low-code players are coming at the concept with specific verticals in mind — no surprise, since different verticals have very specific use cases and needs — so what’s interesting with Genesis is how the company is leveraging what it already knows about finance, and then looking at other industries that have similar demands, structures and rules.

Murphy said that Genesis will stay “very focused on financial markets for 2021” but that it’s identified a number of other verticals similar to it, and is actually already seeing some inbound interest from them.

“A number of people have already approached us from the world of healthcare,” he said, pointing out that these organizations, like financial services, face challenges around how to audit data and regulations around performing transactions. Manufacturing, meanwhile, has some parallels around the area of complex event processing similar to equity algorithmic trading, he said. (In short, this relates to how external events might trigger more transactions, not unlike how external factors affect manufacturing operations.)

The trend is one that analysts forecast will only grow in the coming years: Gartner, for example, says that by 2024, low-code platforms will account for no less than 65% of all app development activity.

“Low-code promises business users the autonomy to make their own technology usage and purchase decisions while enabling them to actually build their own applications without having to rely on IT,” said Andrei Brasoveanu, a partner at Accel, said n a statement. “By bringing one of the most transformative innovations in software development to financial services, Steve and the Genesis team are taking on a huge market of legacy vendors – and winning too – while delivering on the promise of low-code. The confidence they’ve gained from serving such large institutions is proof that there’s a real and urgent need for a purpose-built low-code solution for financial markets. We’re excited to partner with Genesis and support them in delivering this across the world.” Brasoveanu is joining the startup’s board with this round.

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The Top CX Platforms Revolutionizing Electric Vehicle Customer Experiences

NUMR CXM: Powering Predictive and Connected CX for EV Brands

NUMR CXM stands out as a leading AI-powered CX platform that empowers EV companies to deliver hyper-personalized, real-time, and omnichannel experiences across the entire customer lifecycle. From onboarding to after-sales service and charging ecosystem engagement, NUMR integrates predictive analytics, NPS intelligence, and workflow automation to anticipate customer needs and improve loyalty.

Its strengths for EV players include:

Real-time customer sentiment tracking

Predictive churn modeling

Journey automation for test drives, service reminders, and charging feedback

Integrated CX insights across app, dealership, and digital touchpoints

Why CX is Vital in the Electric Vehicle Industry

Electric vehicle (EV) customers expect:

High digital maturity from brands

Seamless and proactive service coordination

Transparent updates on charging, performance, and maintenance

Personalized communications post-purchase

Top EV brands use CX platforms to differentiate through consistent experiences, ensuring better customer retention, brand advocacy, and lifetime value.

Top CX Platforms Driving the EV Experience Transformation

1. NUMR CXM

Best For: Predictive engagement & automation

Core Strengths: AI-led churn prediction, NPS, journey orchestration

Use Cases: Post-service feedback loops, charge station surveys, service ticket closure experience

2. Salesforce Automotive Cloud

Best For: Full-stack CRM & CX in automotive

Core Strengths: Customer 360, loyalty tracking, integration with marketing journeys

Use Cases: Test drive tracking, financing communications

3. Qualtrics XM for Automotive

Best For: Experience management analytics

Core Strengths: VoC data collection, emotional engagement mapping

Use Cases: Post-purchase satisfaction surveys, dealer feedback automation

4. Zendesk

Best For: Streamlined EV customer support

Core Strengths: Omnichannel helpdesk, live chat automation

Use Cases: Real-time complaint resolution, chatbot-based troubleshooting

5. Medallia

Best For: Customer behavior prediction and alerting

Core Strengths: Text analytics, journey alerts, real-time feedback

Use Cases: Charging infrastructure feedback, dealership experience tracking

6. Freshdesk (by Freshworks)

Best For: Mid-market EV start-ups

Core Strengths: Scalable customer support, AI bots

Use Cases: Product onboarding, maintenance queries

7. Sprinklr

Best For: Social listening + customer experience

Core Strengths: Multichannel engagement, sentiment tagging

Use Cases: Brand perception management, customer community responses

8. Genesys Cloud CX

Best For: Omnichannel contact centers

Core Strengths: Predictive routing, voice of customer insights

Use Cases: Voice-based support, appointment confirmations

9. Oracle CX Cloud

Best For: Enterprise-grade data-driven CX

Core Strengths: Integrated with ERP, advanced AI analytics

Use Cases: Customer lifetime value modeling, fleet service CX

10. Adobe Experience Cloud

Best For: EV brands focused on digital experience

Core Strengths: Personalization engine, behavioral data mapping

Use Cases: Targeted EV campaign journeys, customer web behavior tracking

India & Global GEO Focus: EV CX Trends

In fast-growing EV markets like India, China, and the EU, top brands are investing in localized CX platforms to provide region-specific language support, charging network feedback, and mobile-first journeys. Platforms like NUMR CXM are proving especially effective in these geographies due to their multi-language NPS engines and plug-and-play integrations with app-based EV ecosystems.

FAQs: CX in the EV Sector

Why is CX important for EV manufacturers?

EV customers require a tech-driven experience across digital and physical touchpoints. Great CX ensures higher retention, loyalty, and differentiation in a competitive market.

What makes NUMR CXM a top choice for EV brands?

NUMR delivers real-time, predictive, and automated engagement that aligns with the connected and digital-first nature of EV customers.

How can automation improve EV CX?

Automation ensures timely service reminders, proactive charge notifications, feedback collection, and faster issue resolution.

Are these platforms scalable for small EV startups?

Yes. Platforms like NUMR, Freshdesk, and Zendesk offer flexible plans tailored to growing EV startups.

Final Thought

The future of EV growth hinges not just on technology, but on experience. With intelligent CX platforms like NUMR CXM, EV brands can unlock customer delight through smart automation, sentiment insight, and truly personalized journeys.

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Call Center AI Market Landscape: Opportunities and Competitive Insights 2032

Call Center AI Market Size was valued at USD 1.7 Billion in 2023 and is expected to reach USD 10.4 Billion by 2032, growing at a CAGR of 22.3% over the forecast period 2024-2032

The Call Center AI market is rapidly expanding as businesses adopt artificial intelligence to enhance customer service efficiency. AI-powered solutions, including chatbots and virtual assistants, are transforming customer interactions. With growing demand for automation and personalization, the industry is set for exponential growth.

The Call Center AI market continues to evolve, driven by advancements in machine learning, natural language processing (NLP), and cloud computing. Organizations across industries are integrating AI to streamline operations, reduce costs, and improve response times. As businesses prioritize digital transformation, AI-powered call center solutions are playing a crucial role in redefining customer service experiences.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/3547 

Market Keyplayers:

Google LLC (Dialogflow, Contact Center AI)

IBM Corporation (Watson Assistant, Watson Discovery)

Amazon Web Services (AWS) (Amazon Lex, Amazon Connect)

Microsoft Corporation (Azure Bot Services, Dynamics 365 AI for Customer Service)

Salesforce (Einstein Bots, Service Cloud Voice)

Genesys (Genesys Cloud CX, Predictive Engagement)

NICE Ltd. (NICE Enlighten AI, CXone)

Five9, Inc. (Five9 IVA, Five9 Digital Engagement)

Zendesk (Zendesk Chatbot, Answer Bot)

Avaya Inc. (Avaya Conversational AI, Avaya Experience Platform)

Bright Pattern (Bright Pattern Contact Center, Bright Pattern AI Chatbot)

Market Trends Driving Growth

1. Rise of AI-Powered Chatbots and Virtual Assistants

Chatbots and virtual assistants are becoming mainstream in customer support, providing 24/7 assistance and reducing human intervention. AI-driven interactions are improving customer satisfaction by offering quick, personalized responses.

2. Speech Analytics and Sentiment Detection

Advanced speech analytics tools powered by AI can analyze customer emotions, tone, and intent. This allows businesses to better understand customer needs and optimize support strategies for improved engagement.

3. Cloud-Based AI Call Centers

The shift toward cloud-based AI solutions is increasing, enabling businesses to scale operations and access real-time insights. Cloud computing allows seamless AI integration, making call center operations more flexible and efficient.

4. Predictive and Real-Time Analytics

AI is enabling predictive analytics to anticipate customer issues and provide proactive solutions. Real-time analytics further help in improving agent performance and enhancing overall customer interactions.

5. Multilingual and Omni-Channel AI Solutions

AI-powered call centers are breaking language barriers and supporting multiple communication channels, including voice, chat, and email. This ensures a seamless experience across all touchpoints.

Enquiry of This Report: https://www.snsinsider.com/enquiry/3547 

Market Segmentation:

By Component

Solution

Services

Professional services

Training And Consulting

System Integration and Implementations

Support And Maintenance

Managed Services

By Application

Predictive Call Routing

Journey Orchestration

Quality Management

Sentiment Analysis

Workforce Management & Advanced Scheduling

Others

By Channel

Phone

Social Media

Chat

Email Or Text

Website

By Enterprise Size

Small & Medium Enterprise

Large Enterprise

By Industry

BFSI

IT & Telecommunication

Healthcare

Retail & E-commerce

Energy & Utilities

Travels & Hospitality

Market Analysis and Growth Potential

Key industries driving AI adoption in call centers include:

Banking, Financial Services, and Insurance (BFSI) – AI chatbots and virtual agents are streamlining financial inquiries and fraud detection.

Retail and E-Commerce – Businesses are leveraging AI to handle high customer query volumes and offer personalized recommendations.

Healthcare – AI-driven call centers are improving patient engagement and appointment scheduling.

Telecommunications – Companies are integrating AI for automated troubleshooting and network issue resolution.

Despite rapid growth, challenges such as data privacy concerns, integration complexities, and resistance to AI adoption persist. However, advancements in cybersecurity and AI training models are addressing these issues effectively.

Regional Analysis: Market Expansion Across Continents

1. North America – Leading the AI Adoption Wave

The North American market dominates due to high digital transformation investments and the presence of key AI technology providers. The U.S. and Canada are at the forefront, with businesses increasingly deploying AI to enhance customer service operations.

2. Europe – Rapid AI Integration Across Industries

Europe is witnessing significant AI adoption, particularly in sectors like BFSI, healthcare, and retail. Regulatory frameworks around AI ethics and data security are shaping market trends in the region.

3. Asia-Pacific – Fastest Growing Market

The Asia-Pacific region is experiencing rapid growth, driven by the expansion of digital services and increasing customer service demands. Countries like China, India, and Japan are investing heavily in AI to optimize call center efficiency.

4. Latin America and Middle East – Emerging AI Markets

These regions are gradually adopting AI-driven call center solutions, with growing interest in automation and cloud-based customer support platforms. As businesses modernize operations, AI adoption is expected to accelerate.

Key Factors Driving AI Adoption in Call Centers

Enhanced Customer Experience: AI enables faster query resolution, reducing wait times and improving customer satisfaction.

Cost Efficiency and Workforce Optimization: Businesses can reduce operational costs by automating repetitive tasks and optimizing human agent workloads.

Scalability and Flexibility: AI-powered solutions allow call centers to handle large volumes of customer interactions efficiently.

AI and Human Collaboration: AI supports human agents by providing real-time insights, enabling more effective customer service interactions.

Advancements in Natural Language Processing (NLP): Improved AI language capabilities are making customer interactions more natural and intuitive.

Future Prospects: What’s Next for Call Center AI?

1. Hyper-Personalized Customer Experiences

AI will enable businesses to provide more personalized and context-aware customer interactions, enhancing brand loyalty.

2. Integration with Augmented Reality (AR) and Virtual Reality (VR)

Future AI-powered call centers may integrate AR and VR to provide interactive support experiences, particularly in technical troubleshooting.

3. AI-Powered Self-Service Portals

Advanced self-service options will reduce dependency on human agents, allowing customers to resolve issues through intelligent AI guidance.

4. Ethical AI and Data Security Enhancements

As AI adoption grows, businesses will focus on strengthening AI ethics, transparency, and compliance with data privacy regulations.

5. Expansion of AI in Small and Medium Enterprises (SMEs)

While large enterprises dominate AI adoption, SMEs are increasingly investing in AI-powered customer support to improve efficiency.

Access Complete Report: https://www.snsinsider.com/reports/call-center-ai-market-3547 

Conclusion

The Call Center AI market is undergoing a transformative shift, driven by automation, AI-powered insights, and evolving customer expectations. Businesses are increasingly leveraging AI to enhance service quality, reduce costs, and gain a competitive edge. With continuous advancements in AI technology, the future of customer support will be more intelligent, efficient, and customer-centric.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

[seoservicesislamabad]

Web hosting in islamabad

WordPress is web software you can use to create a highly functional website or blog. WordPress is both free and priceless at the same time. WordPress started as a blogging system, but has since evolved to be used as a full content management system and so much more through the thousands of plugins, widgets, and themes. The core web design software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 25 million people have chosen WordPress to power their website or blog. Most notable users of WordPress include the likes of CNN, The New York Times, Katy Perry, The Ford Story, Wheaton College, MTV Newsroom, Mashable, and WSJ Magazine We're proud of WordPress website design projects, but we’re even more proud that major organizations within the WordPress community have approved our efforts. 

Web hosting in islamabad

We're listed as a recommended WordPress firm on CodePoet.com! Code Poet is a directory of WordPress consultants brought to you. We receive a steady stream of requests from people looking for WordPress-savvy web design and software development firms. In response the group started Code Poet, a directory of consultants who specialize in building beautiful and efficient WordPress sites. We're honored to be included in Studio Press’ list of recommended WordPress designers for Genesis theme support and customizations. The Genesis Framework allows our website designer to create beautiful websites, while also providing a secure and SEO friendly foundation for incredible WordPress websites. Have you ever issued a website RFP and received limited responses? Did you wonder what went wrong and why design agencies failed to reply with earnest?

You’re not alone.

SEO Consultants Company Islamabad

The breakdown in the RFP process can be attributed to both the RFP issuer and the RFP responders. And it is an issue that has been growing for years.

On the client side, a lot of companies fail to publish a solid RFP, which makes it difficult for agencies to respond or even take them serious. On the agency side, design firms have grown so jaded about poorly written RFP documents that many won’t even reply. This breakdown in the RFP process flow can be corrected.

A well-written, properly executed RFP can have a positive impact on the website design process. It can help articulate the project requirements and objectives, while also providing a method for obtaining an apple to apples comparison of website developers.

So now that we’ve moved past the validity of website RFPs, let’s move on to crafting one that works for both the client and the design agency. Here are some website requirements to consider when creating your website RFP:

· Desired content management system

· Mobile responsiveness

· Esthetics and/or inspiration websites

· Functionality – e-commerce, forums, membership processing, learning management systems, etc.

· Size and scope of content migration

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[futuremarket]

Speech Analytics Market 2022 – Sales Revenue, Grow Pricing and Industry Growth Analysis

Speech Analytics Market

Market Research Future (MRFR) has revealed in its latest report that the valuation of global speech analytics market will reach USD 1.75 Bn growing at 23% CAGR from 2016 to 2022. The adoption of speech analytics technology for a decade has been unabating due to its proficiency in enabling enterprises to perform and control the tasks of management efficiently. The technology has been successful in finding ways to penetrate sectors such as banking, healthcare, insurance, retail, sales, etc.

The amplifying dependency on Business Process Outsourcing (BPO) has fueled the need for the embracement of speech analytics technology for obtaining optimum performance from people and ensuring customer satisfaction. The inclination towards a customer-centric business model insists on mining data for recording and acting on changing preferences of buyers which has catapulted the demand for speech analytics technology. The essential factors driving growth in the market are minimization of risk factors, excellent customer relationship management, better customer experience, identification of cost drivers, trend analysis, etc.

The role of speech analytics in sales is crucial as it opens up avenues for upselling and cross-selling. The deployment of this technology has led to reduced customer attrition in several organizations which is another factor contributing towards the market expansion. However, high costs associated with the technology such as the cost of software licensing is a major restraint to the market growth during the projection period.

Global Speech Analytics Market Segmentation:

By type, the speech analytics market has been segmented into services, and, solutions.

By organization size, the market for speech analytics is segmented into large enterprises, and, small & medium enterprises.

By end-user, the speech analytics market has been segmented into Banking financial Services and insurance (BFSI), healthcare, government, retail, and, IT.

Regional Analysis:

By region, the speech analytics market has been segmented into Europe, Asia Pacific, North America, and, Rest of the World (RoW). North America market will account for the most significant share in the market throughout the assessment period. The concentration of major market players such as HP Enterprise, Genesys Telecommunication Laboratories, Inc., Callminer, Inc., Castel communications LLC, etc. has accelerated the rate of market expansion in the region. The early adoption of the technology in this region has catalyzed the large-scale market penetration. Europe market will thrive due to increasing demand over the forecast period. Asia Pacific market will exhibit steepest growth curve due to the immense opportunities posed by the emerging economies such as China, India, Japan, etc. The growing economies with booming sectors such as healthcare, IT, BFSI, etc. are fueling the demand for speech analytics technology in the region. Furthermore, the increasing rate of technology adoption will accelerate the rate of demand generation in the market. The Rest of the World region will demonstrate growth due to increased demand.

Competitive Dashboard:

Some of the key players profiled by MRFR are Genesys Telecommunication Laboratories, Inc. (U.S.), NICE Systems Ltd. (Israel), HP Enterprise (U.S.), Calabridge, Inc. (U.S.), Castel communications LLC (U.S.), Verint Systems, Inc. (U.S.), Callminer, Inc. (U.S.), Avaya, Inc. (U.S.), Calabrio, Inc. (US), and, Aspect Software Inc. (U.S.). The competitive landscape of global speech analytics market represents robust competition with prominent players implementing strategies such as mergers & acquisitions, partnerships, agreements, etc. to gain a competitive edge over others. The investments in research & development activities, innovative production technologies, expansion of product portfolios are some of the tactics employed by key players that lead to market growth and expansion.

Delacon has developed a specialist module to understand customer behavior and sentiment efficiently. Marketers can now optimize their marketing tactics with the help of newly launched speech analytics platform. Delacon’s Speech Analytics Module (SAM) facilitates real-time analysis and categorization of phone calls. Furthermore, specific keywords and phrases can be monitored to improve marketing campaigns, customer experience, staff training, and, sales conversion. The call and speech analytics data can be integrated with marketing technology platforms such as Google Analytics, DOMO, and, Salesforce for optimum results.

More Information@

Speech Analytics Market Research Report- Forecast to 2022 | MRFR

Global Speech Analytics Market is expected to grow at CAGR of 23% from 2016 to 2022, Speech…

Read on marketresearchfuture.​com

About Market Research Future:

At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Reports (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research and Consulting Services.

Contact:

Market Research Future

+1 646 845 9312

Email: sales@marketresearchfuture.com

[hicglobal]

Salesforce Marketing Cloud Finds A New Home In Microsoft’s Azure

We’re in the midst of a world steered by Big-enterprise partnerships running the show. The movers of big tech often move in ostensibly mysterious directions in the ever-changing technological landscape.

One such partnership surfaced weeks ago, in a manner familiar to Dreamforce. Close to the event, Salesforce announced its move to Microsoft’s Azure for its Salesforce Marketing Cloud’s services. Not much is known besides the fact that Salesforce has named Microsoft as its public cloud provider.

How An Unlikely Partnership Came To Bear

Microsoft SQL compatibility is said to have been a major consideration on this front. Besides, most cloud vendors provide MultiLayer Security and Recovery bundled-in.

The move envisions letting Salesforce recalibrate its Marketing Cloud, and meet increasing customer demands for performance. It also anticipates pushing forward collaboration beyond sales and service crews by enhancing access to data through the Teams App.

Salesforce Sales Cloud and Service Teams are also integrating with Microsoft, which translates to sharing capabilities between their teams. The integrations will enable sales and service users to access Salesforce records directly from the Teams App. It goes live in later 2020.

Why did seeming rivals ally?

Prominent among retailer wariness came from the prospect of hosting marketing data on AWS. This may have cast a spell over tie-ups, making any collaborations in this direction a non-starter. This was despite Amazon being a clear segment winner in the Cloud services space.

Additionally, Microsoft services have been fiercely competitive with stupidly low price points for Azure, its growth saddle for some years.

With companies of such large market caps, it makes sense in the new world to latch on to opportunities for partnership. What remains to be seen in how this may affect other market players, buying behaviors.

Past Partnerships

Through the years, there’s been the talk of Einstein apps for Outlook and Office. Even more, at one point, the duo mulled connecting flagship apps like Skype, OneNote, Windows 10, and Office.

Shifting between Datacenters

Through the mid-2010s, Salesforce announced AWS as its preferred infrastructure partners and adopted the Google Cloud Platform to expand, which until some time was expected to go to Azure. ( Merely weeks ago, Genesys and The Linux Foundation launched the open ClM)

All through though, Salesforce’s core CRM product ran on its own datacenters – an internal stack on Oracle DBs. Salesforce has since acquired other Paas like Heroku, to expand and variegate it core business stack.

So did heat from the Linkedin standoff dies down?

The new Microsoft lets other companies access the data they need, making it seem less anti-competition. An approach that may be a sign of things to come or just a reaction to an acute awareness of resentment that may build against the way it uses its services and acquisitions.

Is a blended pricing partnership on the cards?

Retailer wariness of AWS as a marketing data host but preferred partner status and on-off alliances with Microsoft make one wonder what shape future pricing partnerships might take.

Part of the answer may depend on the number of years of integration and support, the individual evolution of core businesses of competing enterprises for those years.

Then again, Salesforce has its own sustained growth and changing paradigms like the Iaas v edge computing landscape to look to. For now, rivalry from the HP and Linkedin-tussle days seems to have mellowed.

Expect More Acquisitions, Interoperability and Blended Pricing over Datacenters

Cross-platform synchronization has been a recurring theme with sweeping advocacy and support within the Salesforce ecosystem. Then again, Salesforce acute recognizes the power of enablement, streamlining, and connecting disparate systems its end-users employ.

The conception of Evergreen, a serverless Kubernetes environ that runs inside the Salesforce platform, is a good illustration of this. Developers can finally call functions written in Apex besides others from FOSS languages like Java.

Thanks for Reading this article and if you like this article and want to read more the article then please visit HIC Global Solutions |

Salesforce implementation partners

[pointel-blog]

Explore the future of Customer Experience with Pointel #Xpr19

Make every moment count! Get ready for the Customer Experience event of the year!

Pointel is a certified Genesys Partner specializing in elevating Customer Experience by building world-class contact center solutions. Our product suite helps contact centers seamlessly and efficiently adopt DevOps for contact centers to scale new heights in CX. With almost 20 years of experience in improving Customer Experience, we have built a practice that guarantees success.

Great Reasons to Attend Xperience19

Genesys Xperience19, the customer event of the year is an excellent occasion to:

Meet 2000+ Customer Experience and IT professionals under one roof..

Learn from the 80+ breakout sessions designed to take your team to the next level.

Explore the newest and most innovative technologies from 50+ sponsors.

Plenty of fun

Join us at the must-attend event!

Pointel @Xperience19

Pointel is proud to be a sponsor for the 15th consecutive year at Genesys Xperience19, the premier Customer Experience event. We have been partnering with Genesys for 15 years in effectively implementing complete solutions for contact centers. At Xperience19, we will demonstrate the latest technologies for advancing the Customer Experience journey. Meet our team to get to know how to successfully implement DevOps in your CX development. We have solutions that complement and enhance the Genesys solution for IT, Operations Managers and Administrators that focus on Audit, CRM integration, and IVR applications.

@ XPERIENCE 19 , we’ll explore:

OUR PRODUCTS

Contact center testing: STAMP- System Test and Monitoring Platform provides IT and business users the ability to automate end-to-end testing, ensuring that all systems work cohesively together for the optimal customer and agent experience.It’s a contact center quality assurance, automation, and monitoring solution. It enables DevOps and IT teams to be Agile.

Configuration Management Solution: An easy to use, thin-client application designed to help you take complete control over your Genesys configuration environment. CMS helps to identify issues proactively and address them before it causes an incident.

Genesys Workspace Salesforce Adapter: An easily-deployable, powerful way to tie together the power of Genesys Workspace and Salesforce.com. Pointel has created this Genesys Adapter for Salesforce so that agents can have a unified desktop experience, and the customers have a more streamlined and intelligent engagement when interacting with your company.

Genesys Adapter for Oracle CX Cloud: Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing Pointel Adapter.

Survey Solution: Pointel’s survey solutions is a closed-loop feedback solution specially designed for business users to create and manage surveys. This reveals in-depth information and analytics on customer expectations and your contact center operations that you can leverage to gain and retain your most valuable customers.

Dynamic Contact Center Manager: DCCM empowers front-line supervisors and managers who are responsible for Customer Experience to manage contact center efficiently.

OUR SERVICES

End-to-End contact center Solutions

IVR Provisioning and Application Development

CRM/CTI Implementation and Integration

Call Routing Solutions

Enterprise Application Integration and Custom Application Development

Business Intelligence and Report Development

Ongoing Support and Maintenance

Performance Tuning and Health Checks

Super excited we are! We’ll make every moment count from NOW! Sounds good? Here we go!

Every registration Wins a Starbucks card!

Register & Collect your Prize from us at the Partner pavilion!

Meet us at the partner pavilion for:

Live demo on how to monitor and gain control of your contact center through our products and services.

Learn to have your contact center DevOps ready, the key enabler for CX success.

Ways to maximize ROI and improve the overall health of your contact center.

Live interaction with our Solution Experts on your business challenges and best practices.

Answers to all your questions on reinventing and elevating Customer Experience.

Meet us @ our booth, XPERIENCE 19 , Denver,  June 10 – 13, 2019 https://www.pointel.com/xpr19/

[yfthg]

Top Most Effective Customer Journey Analytics Solutions in Airlines

NUMR CXM: Elevating Airline Passenger Experience with Real-Time Journey Analytics

NUMR CXM is redefining customer journey analytics in the airline industry. By mapping end-to-end passenger interactions—from flight search to post-flight feedback—NUMR enables airlines to visualize customer drop-offs, delays in service, and satisfaction triggers. Using AI-powered predictive insights and omnichannel integration, NUMR CXM helps carriers proactively address pain points, increase loyalty, and maximize revenue per traveler. Airlines leveraging NUMR’s platform benefit from smarter segmentation, real-time action triggers, and optimized NPS across the journey lifecycle.

Why Customer Journey Analytics Matters in Aviation

In the hyper-competitive airline space, customer loyalty is fragile and influenced by multiple micro-moments—from ticket booking and check-in to baggage handling and flight experience. Customer journey analytics empowers airlines to:

Pinpoint moments of friction

Track engagement across mobile, web, and airport touchpoints

Deliver personalized interventions in real time

Improve operational efficiency and CX KPIs

Top Customer Journey Analytics Solutions in Airlines (2025)

1. NUMR CXM

AI-powered journey mapping tailored to aviation

Omnichannel passenger data integration

Predictive churn and loyalty insights

Personalized NPS and real-time feedback loops

2. Adobe Experience Platform

Real-time customer profile unification

Journey orchestration across devices

Visualization of path-to-purchase in airline portals

3. Salesforce Customer 360

Travel-specific CX dashboards

AI-driven service insights for call centers and loyalty programs

Integration with airline CRM and booking systems

4. Qualtrics Experience iD

Deep integration with operational data (e.g., delay reports)

Real-time surveys at critical travel moments

Voice-of-Customer (VoC) insights to prevent churn

5. Google Analytics 4 (GA4) with BigQuery

Tracks digital touchpoints pre-booking to boarding

Combines site behavior with predictive purchase modeling

Great for low-cost carriers optimizing conversion

6. Genesys Cloud CX

Advanced contact center analytics

Tracks call/chat/email journey interruptions

Identifies emotional sentiment in service breakdowns

7. Mixpanel

Granular event tracking on airline apps

Useful for enhancing loyalty program interaction

A/B testing and funnel analysis for digital CX teams

8. Medallia Experience Cloud

Real-time survey triggers based on NPS dips

Great airport and inflight service integration

Customizable reporting for route-level CX management

9. Sprinklr Unified CXM

Social media journey insights across platforms

Tracks complaints, praises, and competitor comparison

Excellent for airline brand reputation monitoring

10. SAS Customer Intelligence 360

Predictive personalization for frequent flyer programs

Advanced segmentation of leisure vs business travelers

Supports real-time marketing engagement

Geographic Insight: Journey Analytics in Indian and Global Aviation

India’s airline sector is experiencing explosive growth with increasing digital bookings and higher CX expectations. Globally, airlines in North America and the Middle East are leading in AI-driven journey analytics adoption. NUMR CXM is well-positioned to serve both these markets with scalable, agile platforms.

FAQs – Airline Journey Analytics Solutions

What is customer journey analytics in aviation?

It refers to the process of tracking and analyzing every interaction a passenger has with an airline, across all channels and touchpoints.

How does NUMR CXM enhance passenger experience?

NUMR CXM uses AI and predictive analytics to identify friction points in real time, enabling airlines to act quickly and improve satisfaction and loyalty.

Can airlines personalize experiences using journey data?

Yes, by mapping behavior and preferences, airlines can personalize offers, services, and communication at every journey stage.

Which journey stages are most prone to dissatisfaction?

Common friction points include booking, baggage claim, delay management, and customer service interactions.

Final Takeaway

Customer journey analytics is no longer optional—it's essential for airlines striving to deliver seamless, memorable travel experiences. By leveraging platforms like NUMR CXM, aviation brands can transform every touchpoint into an opportunity for delight, loyalty, and competitive differentiation in 2025 and beyond.

[nox-lathiaen]

VP Sales - Call Center Solutions - NYC - 27101672

VP Sales - Call Center Solutions - NYC - 27101672 Our client is a leader in the Call Center Software (both Cloud & On-Premise), Hardware & Services space. They offer one of the most complete product lines in the Contact Center industry, both cloud and premise offerings. Our client can provide all components that are necessary for a complete customer experience offering They are seeking an experienced "player-coach" VP of Sales in the Northeast to develop a plan to Drive $MM in new sales in 2019 and beyond. You'll need (5) years of Sales experience into the Call Center space and (5+) years of Sales Management experience in Call Center Solutions, with lots of energy and enjoy spending time in the field w/ your Reps closing business! The Client likes to hire people with Contact Center experience with companies like: Avaya, Aspect, Cisco, Genesys, Five9, InContact, Nuance, Ring Central, ShoreTel, etc. or their competitors in their background. If you have managed a Sales Team in the Contact Center Solution space, we would like to speak with you! ROLES & RESPONSIBILITIES: Develop a plan to drive $MM in new sales in 2019, including target market (existing vs new) and personnel Manage existing sales team - (6) senior account executives with multi-million dollar quotas. Expand sales team by a minimum of (2) new AE's, managing the recruiting, hiring and firing of non-performers Create territories and or verticals Own any changes to compensation plan With the help of a sales operations lead, develop on-boarding materials, sales training, pipeline reports, rules of engagement and dashboards Report on revenue growth and sales activity to board Deal support for AE's including travel to prospect, help on presentations and strategy and account mapping Verifiable Board Room experience. Maintain an accurate pipeline of all opportunities, contacts and account history in Salesforce. YOUR QUALIFICATIONS: At least 8 years of Sales Management experience in Call Center Solutions. Fun to be around with a strong sense of humor! Proven ability to hire, train and retain high performing sales reps Experience with Salesforce and best practices in standard sales technology High capacity for learning and understanding different business models Tenacious, persuasive, and passionate in achieving consistently high levels of objective success. Highly motivated, self-starter, with strong business acumen and negotiation skills Strong understanding of multi (Omni)-channel customer engagement including social media, mobile, chat, moderated content, and integrated back office services A strong desire to be in front of clients, helping your Team close business! High energy individual, Bachelor degree or equivalent experience in Call Center Solutions required Base Salary: $150,000.00 - $200,000.00+ (DOE) Total Compensation: $300.000.00 - $400,000.00, No Cap + Equity + Complete Benefits Package + Full Expenses Location: New York Metro Preferred. Will consider qualified candidates in MA, CT & NJ Positions: (1) Travel: 50% If you wish to be part of this successful and vibrant organization, please email a MS Word version of your resume to recruiting2664@cubemanagement.com. This company is an Equal Opportunity / Affirmative Action Employer. Cube Management is a global recruiting and consulting firm that helps companies accelerate their sales, by providing the top-level talent they need to grow their business. Cube Management is a leading recruiting and consulting partner to emerging growth, mid-market and global companies in the technology, manufacturing, healthcare, consumer package goods and business service sectors. We work across the spectrum of Operations, Sales, Marketing, Safety, Engineering, Accounting and Business Development, providing holistic solutions that drive revenue and profit success. Cube Management combines Strategy, Process and People, to produce great results. Reference : VP Sales - Call Center Solutions - NYC - 27101672 jobs Source: http://jobrealtime.com/jobs/technology/vp-sales-call-center-solutions-nyc-27101672_i2982