#genesys adapter for salesforce

[technuter]

Automation Anywhere Unveils the Automation Success Platform with a Surge of Innovations

At Imagine 2022, Automation Anywhere revealed the Automation Success Platform, designed to accelerate business transformation by making automation accessible for everyone. Automation is expected to add an estimated $15 trillion benefit to the global economy by 2030, according to Gartner. Today, every company is operating in the Automation Economy, with 95 percent of organizations embracing automation. However, a Deloitte study shows that only 13 percent of companies have been able to scale their automation efforts, often struggling to customize one-size-fits-none automation tools and on-premise platforms. Mihir Shukla, CEO, and co-Founder, Automation Anywhere, said, “The world’s leading companies are embracing automation and AI to unlock new opportunities, engage the workforce, and adapt to market changes. The Automation Success Platform delivers intelligent automation to every employee and empowers IT and automation leaders to scale success.”

The Automation Success Platform Empowers Everyone to Reimagine Work

Empower Every Employee with AARI for Every App. AARI is the automation co-pilot for every employee, allowing them to engage with bots while working in their favorite apps, to get work done easier and faster. AARI can now be embedded into any web app, like Salesforce and Genesys, and into voice and IVR (Interactive Voice Response). Learn What to Automate Next with New Process Discovery. Expanding the recent acquisition of FortressIQ, Automation Anywhere launches Process Discovery as a part of the Automation Success Platform. The app leverages the power of AI to quickly map and uncover the highest ROI automation opportunities across all the systems, tools, and processes in an enterprise, helping automators to discover where and what to automate next. Make Document Management Easy with New Document Automation. New Document Automation easily extracts data from documents and transfers it into any app. Companies can choose to use either Automation Anywhere’s pre-trained AI models or select another best-of-breed AI, like Google Document AI and Microsoft Azure Form Recognizer to power their automations. Either way, Document Automation continues to get smarter as it interacts with employees in their flow of work. Accelerate Automation with New Apps for CoE Leaders. In partnership with Shibumi, Automation Anywhere launched the new CoE Manager to help CoE leaders build, monitor, and scale in a centralized command center. Users can manage everything, including idea submissions, ROI measurement governance, and access controls. New Citizen Development offers a suite of new capabilities providing a simplified builder experience for all citizen developers to create automations, plus governance features that ensure innovation adheres to business rules and standards. Scale Success with the Automation Pathfinder Program, which leverages 20 years of automation experience across millions of automation use cases to deliver a complete success framework with best practices, expert services with partners, community resources, and product innovation. Read the full article

[pointel-blog]

Explore the future of Customer Experience with Pointel #Xpr19

Make every moment count! Get ready for the Customer Experience event of the year!

Pointel is a certified Genesys Partner specializing in elevating Customer Experience by building world-class contact center solutions. Our product suite helps contact centers seamlessly and efficiently adopt DevOps for contact centers to scale new heights in CX. With almost 20 years of experience in improving Customer Experience, we have built a practice that guarantees success.

Great Reasons to Attend Xperience19

Genesys Xperience19, the customer event of the year is an excellent occasion to:

Meet 2000+ Customer Experience and IT professionals under one roof..

Learn from the 80+ breakout sessions designed to take your team to the next level.

Explore the newest and most innovative technologies from 50+ sponsors.

Plenty of fun

Join us at the must-attend event!

Pointel @Xperience19

Pointel is proud to be a sponsor for the 15th consecutive year at Genesys Xperience19, the premier Customer Experience event. We have been partnering with Genesys for 15 years in effectively implementing complete solutions for contact centers. At Xperience19, we will demonstrate the latest technologies for advancing the Customer Experience journey. Meet our team to get to know how to successfully implement DevOps in your CX development. We have solutions that complement and enhance the Genesys solution for IT, Operations Managers and Administrators that focus on Audit, CRM integration, and IVR applications.

@ XPERIENCE 19 , we’ll explore:

OUR PRODUCTS

Contact center testing: STAMP- System Test and Monitoring Platform provides IT and business users the ability to automate end-to-end testing, ensuring that all systems work cohesively together for the optimal customer and agent experience.It’s a contact center quality assurance, automation, and monitoring solution. It enables DevOps and IT teams to be Agile.

Configuration Management Solution: An easy to use, thin-client application designed to help you take complete control over your Genesys configuration environment. CMS helps to identify issues proactively and address them before it causes an incident.

Genesys Workspace Salesforce Adapter: An easily-deployable, powerful way to tie together the power of Genesys Workspace and Salesforce.com. Pointel has created this Genesys Adapter for Salesforce so that agents can have a unified desktop experience, and the customers have a more streamlined and intelligent engagement when interacting with your company.

Genesys Adapter for Oracle CX Cloud: Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing Pointel Adapter.

Survey Solution: Pointel’s survey solutions is a closed-loop feedback solution specially designed for business users to create and manage surveys. This reveals in-depth information and analytics on customer expectations and your contact center operations that you can leverage to gain and retain your most valuable customers.

Dynamic Contact Center Manager: DCCM empowers front-line supervisors and managers who are responsible for Customer Experience to manage contact center efficiently.

OUR SERVICES

End-to-End contact center Solutions

IVR Provisioning and Application Development

CRM/CTI Implementation and Integration

Call Routing Solutions

Enterprise Application Integration and Custom Application Development

Business Intelligence and Report Development

Ongoing Support and Maintenance

Performance Tuning and Health Checks

Super excited we are! We’ll make every moment count from NOW! Sounds good? Here we go!

Every registration Wins a Starbucks card!

Register & Collect your Prize from us at the Partner pavilion!

Meet us at the partner pavilion for:

Live demo on how to monitor and gain control of your contact center through our products and services.

Learn to have your contact center DevOps ready, the key enabler for CX success.

Ways to maximize ROI and improve the overall health of your contact center.

Live interaction with our Solution Experts on your business challenges and best practices.

Answers to all your questions on reinventing and elevating Customer Experience.

Meet us @ our booth, XPERIENCE 19 , Denver,  June 10 – 13, 2019 https://www.pointel.com/xpr19/

[usjobsfinder]

Indirect Sales Supervisor - Jericho, USA

Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country - to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.

The Indirec Sales Supervisor is responsible for supervising a team of Indirect Specialists and/or Account Executives, supporting the Sales Agent and Lead Agent programs. This role is required to meet and exceed all sales and operational goals in order to grow the subscriber base and support our business needs. This role will assist in the development of sales plans and budgets that aligned with the Channel Partner departmental vision and objectives. Identifying opportunities to improve overall performance and acts quickly to implement effective action plans. PRINCIPLES DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Build and maintain a high performing team by recruiting, training, coaching and developing teams of Account Executives, Indirect Specialist, and Indirect Agents.

Train and educate Account Executives, Indirect Specialist, and Indirect Agents on new promotions, products, and corporate initiatives.

Must demonstrate ability to work in various software programs including but not limited to ISA, Salesforce, IDA or Amdocs, Verint, Genesys, etc.

Collaborate with national partners to continuously improve sales, customer experience, and the relationship with Altice USA core staff.

Develop and maintain working relationships with regional, district, and store level management contacts to enable the daily management of both regional and national accounts.

Interface with Altice USA marketing groups in order to coordinate, communicate and administer marketing programs and promotions in participating store locations.

Create, develop and coordinate promotional and incentive ideas to reach goals. Interface with various sales channels for set up and staffing of special events when possible.

Protect assets by maintaining an accurate inventory of Altice USA company equipment at all times.

Responsible for setting the proper expectations for job performance including building relationships and delivering positive results. Conducts annual review of all team members.

Maintains and grows existing customer base while managing churn as effectively as possible

Ability to make hiring decisions as well as recommendations for employee action as appropriate and in alignment with company policy.

Responsible for expense reconciliation, compensation and budget preparation for the Partner Sales Channel.

Provide the team with assistance in developing new accounts and event participation as necessary

Act as liaison escalation point for the resolution of all customer service issues.

Consistent exercise of independent judgment and discretion in matters of significance importance. Demonstrate company values, foster continuous learning and development and create a positive work environment where employees are able to enhance their skills and maximize their potential.

Provide guidance, monitor and manage the enforcement of all Company policies.

Perform other duties as may be required by Manager.

BA/BS Business, Marketing, Finance, Technology, or related field

Minimum of 5 years relevant work experience

Advanced excel and PowerPoint skillset

Ability to analyze operational and financial data

Ability to use data to identify marketing opportunities and targets

Ability to make recommendations on strategic direction based on data

Ability to develop compelling strategic narratives and present findings to Sr. Leadership

Confident in communicating vision, status, and performance metrics to key stakeholders

Experience disseminating results via visualization and reporting technologies

Outside the box thinking with a proactive approach to problem solving

Interpersonal skills with the ability to work with various functional areas

Strategic thinker with understanding of marketing & sales mechanics

Understands a revenue driven culture and is focused on maximizing growth

Ability to work well in a fast-paced environment and easily adapt to change

Results oriented with a positive attitude

Highly organized and able to handle multiple projects simultaneously while managing timeliness/priority of deliverables

A roll-up-your-sleeves & jump right in attitude

Passion to make a significant contribution to the business

Great attention to detail Related Work Experience Cable/Telecommunications Industry - 3 yrs. Sales Representative experience - 3 yrs. Skills/Abilities and Knowledge Extensive knowledge of telecommunications products and services Knowledge of sales strategies in a environment Knowledge of all functions and related tasks in the area of sales environment WORKING CONDITIONS Corporate and Field sales environment Travel as required, up to 20%

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

source https://usjobsfinder.com/en/indirect-sales-supervisor/917

[topicprinter]

My co-founder wrote a really great post on the telltale signs of someone who's great at sales. A lot has already been written here, but he takes his personal experience as a sales leader in the trenches and spins out some unique insights.Some of the quotes are hard learned lessons that come straight from customers mouths, such as this one:Respond to my questions with certainty in-the-moment and you’re 10x more likely to earn my business. Let those concerns go unanswered by an hour and you can cut that probability in half… by two hours half it again… by one day half it again…and so on. It shows me that you don’t know the answers, which challenges your believability… or shows me that you don’t care enough to address them.I think Reddit might enjoy this. You can read the post on medium here: https://medium.com/@dooly/selling-trust-6b2c712cde8d , or if you'd like, enjoy it just below the break.Let me know what you think!Selling TRUSTDreamforce — Marc Benioff’s crown jewel in his ever growing SaaS empire and the epicentre of all things related to Salesforce. 140,000+ people looking for the next big thing, the deal(s) that will make their year, or, let’s face it, a chance to get your company to pay for you to go see a “free” Green Day/Red Hot Chilli Peppers/U2 concert! Dreamforce also happens to be an epicentre for all things connected to sales. I was at Dreamforce a couple of years ago as a guest speaker on a panel where the discussion quickly pivoted down a very interesting path.The original topic was relationship selling and how to leverage the network of your peers during the sales process. The plethora of platforms out there right now that help you figure out who you’re talking to, how to get to them, who in your company can point you there, etc. made this a pretty obvious conversation. It’s clearly far easier to talk to a prospect that you’ve been given a warm introduction to or at least a prospect that you know a thing or two about from their Twitter history. In today’s selling arena, let’s call this table stakes (or steaks as I used to think it was spelled — a far more delicious connotation).Back to the pivot in the conversation… Once we established that you can leverage your network to find out pretty much anything about anyone, right down to their opinions on politics and their favourite soup, we got into something more to the point.We can give them all the tools in the world, but what are the telltale signs that a salesperson is simply ‘good’ at what they do? How do I identify the rock stars and how do I best support them?Now, for a bit of colour on this, I’ve hired a fair few sales people over the years…fired a few too. You get to know what to look for and, if you’re reasonably adept (or honest) at introspection, you can probably figure out what makes you decent at what you do as well. For myself, I used to think that I was lucky — that luck literally followed me around from deal to deal. To an extent, that’s true, but it doesn’t explain repeated success. Luck may get you your start, or the occasional “bluebird” deal, but it doesn’t allow your sales trajectory to ascend to great heights.The reality is that there isn’t one right answer to what makes someone great at sales, but you will always find a few common threads between them. We’ve all heard the expression, “people buy from people they like.” To an extent, that’s correct. But the core compound to likability that catalyzes every good relationship is TRUST.Aside…my eldest son is in Grade 7 right now and my school days are a few years back in the rearview mirror, so I’m being re-educated on everything from Algebra to Science right now. The genesis for this post is actually much to his credit as he asked me to help him understand the distinction between an element and a compound. After explaining the difference between salt (NaCl) and sodium (Na), he was well on his way to figuring it out!Inspiration!In the context of selling, T-R-U-S-T is a compound made up of 5 key elements, talent, resilience, understanding, stories, and timing. You build TRUST with your prospects and clients by possessing parts of each.TalentThrough my years in selling I have become more and more convinced that the best sales people simply cannot be manufactured without having certain raw skills, talent being the foremost on the list. Now, talent is a pretty vague descriptor, so let’s break it down a bit further. Talent goes beyond the ability to craft a beautiful powerpoint deck or a proposal that sells itself. What talent really implies (at least in this instance) is an aptitude for being relatable to your prospect. I once explained it as “being a better chameleon.” My hope isn’t to encourage sales people to become fake or untrue to their own values — it doesn’t quite work like that. As sales people, though, you do need to be adaptable to the person that’s in front of you. After all, you’re not asking them to change who they are in order to do business with you, you’re asking them to have faith in you as a person. Personability, ‘the gift of the gab’, being able to read the room, the ability to connect with another person and making it seem easy — talent in this context is the first stage of building TRUST. My wife often says that this is how I duped her into marriage — proof that it works!Resilience…and while your job is to make it feel easy for your customer, know that it isn’t always going to be the case. Nobody on this planet is universally liked (cute babies excluded) and connecting with some people can take time. A brow-beaten, over-solicited buyer likely has a lot more on their mind than whether or not your solution is going to solve their problems. The best sales people are also the ones that can handle rejection delivered a million different ways. We’ve all heard the expression, “thick skinned,” and the best sales people personify this.Of course, resilience and preparation go hand-in-hand. Think about what you can do to handle the barrage of objections a customer might put before you. How can you minimize the time between a knock-down punch and your ability to get right back up and keep throwing? Tenacious resolve — that unfettered desire to win — isn’t genetic, but we all know people that are better at it than others. If you’ve ever done any work in New York, you’ll have a far greater appreciation than most on the impact of resilience in creating TRUST!UnderstandingWhile this somewhat ties in to the idea of being relatable, understanding is unique enough to stand on its own. Relatability is how you convey your understanding of a prospect, but the art of understanding requires something different, “empathy.” A huge part of sales is human psychology — which really boils down to the ability to put yourself in the shoes of the person across from you, process what they’re going through and then go about helping them navigate their way to a better place.When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems. — Stephen CoveyEveryone in sales should have heard the expression, “two ears, one mouth” by now! Interestingly, top performers seem to have this skill innately engrained in their systems — the ability to listen more than they speak. It allows them to seem as though they can see around corners because the prospect, more often than not, will unknowingly paint the blueprint for the rep on how to close the deal if you just let them talk! Listen with your eyes as well as your ears and you’ll understand the whole story even better — you can learn a ton from body language.Last point on understanding…demonstrating appreciation of your clients’ needs isn’t enough — that merely shows that you’ve done your homework (your clients expect that much of you). Empathy is the ability to understand the impact of those needs, the personal stake someone has in a decision, and the payload associated with your time. It’s something I call Outside-In selling and have dedicated a whole other blog post to (stay tuned). Suffice it to say that without having the ability to see and feel what your prospect is going through, the third element of TRUST will be out of reach and your believability will suffer.Stories…and when they resist believing you, tell it through the lens of someone else! One of the biggest, most recurrent themes I’ve heard from one sales rep to another….heck, I’d take that further and say from one sales organization to another, is the gulf between what people are selling and the corporate treasure troves containing the anecdotal evidence, the wins, the ROI contributions, and the overall personal/business impacts of what is being sold.At my previous company I felt this problem profoundly. When I moved my young family from Australia to the UK to run EMEA sales, I found myself in a situation where we had reps all across Europe selling into local markets. With different buying cultures, different competitors, etc. we were faced with the real challenge of creating meaningful collaboration between the different regions. The consistent ask from reps, whether they were in Cologne, Milan, London or Paris was for the relevant stories and anecdotal facts that they could leverage from one another’s existing customers. We created a Google sheet of stories, asked the customer success teams to contribute alongside the reps and did a company offsite to try to proliferate those stories. The challenge we faced was that the stories were super personal and very situational, so it was hard to get a high degree of recall without being in-the-moment. If we’d cracked the code on how to share these stories, the result on sales cycles would have been profound!Prospects may believe what you’re telling them about the unmet pains and needs your solution will provide, but without a shadow of a doubt they will believe the stories you tell them of other customers in similar situations. It not only helps bring your product to life in a real example, but it helps disarm a prospect from thinking that they’re your first guinea pig in a market. I’ve too often seen the Powerpoint deck with the “customer logos” page, propping you up artificially in a sales process….if you’re going to put logos in your deck, you’d better know a story or two from each of those companies. You will be asked!TimingMost in sales will be coached on deal cadence — the ability to read the tea leaves in a deal and submit a realistic forecast for a month/quarter/year (the longer the timeline the more we all expect it to become nebulous, of course). What about customer cadence? Who is taught well on how to set the pace of a conversation, when to interject, how to build waves of follow-ups to bring an opportunity to a successful conclusion? How do you develop a good sense of timing?We’ve already established the “two ears, one mouth” rule which should hint at your conversational timing. Often, though, we scramble to keep up with a highly educated, well-researched buyer when it comes to answering their questions, responding to their needs, doubling down on their pains and eliminating objections from a deal, whether they be related to competition, legal, product or other.I remember a customer once telling me the law of diminishing returns on his likelihood to buy from vendors:Respond to my questions with certainty in-the-moment and you’re 10x more likely to earn my business. Let those concerns go unanswered by an hour and you can cut that probability in half… by two hours half it again… by one day half it again…and so on. It shows me that you don’t know the answers, which challenges your believability… or shows me that you don’t care enough to address them.Now, that’s not a universal law, but I think you get the point — you create a perception through your ability to respond. It’s much better to be prepared with the right information in the right moment than it is to say “I don’t know.” If you really don’t know, commit to a timeline to get the answer and stick to it — always better to come back with a good answer than to make up a bad one!When you’ve been on the sales roller coaster enough times, you get a sense of when key moments are coming and hopefully can become a bit more rhythmic with the twists, turns and undulations of your deal flow. It does take awhile to get there! That said, the sooner you can figure out your sense of timing on a few different levels, the better.The TRUST EquationSo what does all of this mean? Every sales person is going to be measurably different in their degrees of Talent, Resilience, Understanding, Story Telling and Timing Sense. This is by no means a prescriptive formula with exact ratios of each element! Some of these skills can be taught better than others and some really do need to be innate. Results aside, the best measure of any of these skills is to ask customers, friends and peers how a person measures up in their TRUST equation. What are their shortcomings? Why? I can say that in my experience, finding a natural is the exception to the rule and when you do find them….hold on to them!Sometimes you don’t know a gifted salesperson until you’ve already signed the contract! Not because they did anything wrong, but because you didn’t feel like you were being sold to at all.At Dooly, we’ve built our platform with an appreciation for how all of what we’ve said above impacts your relationship with your customers (and ultimately, your ability to close business!). We recognize that the smarter you are, the more in tune with your buyer you can be. There is no greater contributor to your deal movement than being in harmony with your customer from your offering through to your interactions. Our goal is to bring you the tools that will help you earn the respect of your customers in the moments when they are most needed. With this, we’ll help you earn their TRUST.Happy selling!