A customer contacted our team with questions, and then finished their email with: "I am daunted by the complexities and unknowns." I haven't been able to stop thinking about it since.
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I love the idea that Bill’s manipulation tactics are horribly obvious but Ford is so socially inept that it works on him perfectly
“He was a masterful manipulator.”
No bestie he was just nice to you and you folded like a house of cards
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