#modify moodle report | Explore Tumblr posts and blogs

quizmaker · 2 months ago

Text

The Best Way to Create Engaging Tests and Quizzes

Introduction: A New Era of Digital Learning

The shift to digital education has revolutionized classrooms across the globe. Teachers now have the opportunity to engage students using creative, flexible tools that enhance learning experiences beyond traditional pen-and-paper assessments. Among these tools, the online test creator for teachers has emerged as a game-changer. With just a few clicks, educators can now design, distribute, and grade tests effortlessly, saving time and increasing productivity.

The Growing Demand for Online Assessments

In recent years, there's been a significant rise in remote and hybrid learning environments. This trend has driven the demand for efficient and accessible assessment tools. Educators are seeking innovative ways to evaluate student understanding without being tied to a physical classroom. Digital quizzes and tests not only meet this need but also offer advantages such as instant feedback, automatic grading, and detailed performance analytics.

Benefits of Using an Online Quiz Creator

Using an online quiz creator for teachers provides a wide array of benefits:

Efficiency: Teachers can reuse, modify, and deploy tests easily.

Customization: From multiple-choice to short-answer questions, formats can be tailored to fit the learning objectives.

Immediate Results: Students receive real-time feedback, promoting quick learning.

Accessibility: Students can access quizzes from any device with internet connectivity.

Data Insights: Analytics help teachers identify knowledge gaps and adjust instruction accordingly.

By leveraging these advantages, educators can focus more on teaching and less on administrative tasks.

Features to Look for in an Online Quiz Tool

Not all digital quiz platforms are created equal. When choosing an online test or quiz creator, teachers should look for features that align with their instructional goals:

Intuitive Interface: The platform should be easy to navigate.

Variety of Question Types: Look for tools offering multiple formats like fill-in-the-blank, true/false, and matching.

Secure Testing Options: Randomized questions and time limits can reduce cheating.

Integration: Compatibility with learning management systems (LMS) like Google Classroom or Moodle.

Reports and Tracking: Detailed student performance tracking enables better individualized support.

These features not only enhance the assessment experience but also encourage consistent student engagement.

Enhancing Student Engagement with Interactive Quizzes

Students respond better to interactive learning. A quality online quiz creator for teachers allows incorporation of images, audio clips, and videos into questions, transforming assessments into engaging educational tools. These multimedia elements can help cater to different learning styles, whether visual, auditory, or kinesthetic.

Moreover, gamified elements such as timers, points, or leaderboards can turn assessments into fun challenges, motivating students to perform better. When learning feels like play, students are more likely to retain knowledge and participate enthusiastically.

Real-World Applications in the Classroom

Many teachers report improved student performance and classroom dynamics after integrating digital assessments. Whether used for formal evaluations, daily bell-ringer activities, or informal polls to gauge understanding, online quizzes serve multiple functions.

For instance, a science teacher might use a digital quiz with diagram-based questions to test knowledge of the human anatomy. A language teacher could create a listening test by embedding audio clips. The flexibility is virtually endless.

Midway through your search for the right tool, it's worth exploring platforms like quiz-maker.online, which specialize in helping educators simplify the process of digital test creation.

Supporting Diverse Learning Needs

Digital tools offer features that support students with different learning needs. Text-to-speech functions, font size adjustments, and visual enhancements can assist students with disabilities. Timed assessments can be modified to suit students who need extra time, ensuring inclusivity and fairness in the evaluation process.

Moreover, online tools allow for differentiated instruction—teachers can assign quizzes based on skill levels, thus supporting both advanced learners and those who need additional practice.

Conclusion: Embrace the Power of Digital Assessments

The traditional classroom is evolving, and assessment methods must evolve with it. Teachers now have access to smarter tools that make testing easier, faster, and more effective. Whether you're managing a large classroom or providing one-on-one instruction, using an online test creator for teachers ensures that learning outcomes are measurable and impactful.

One standout solution, Quiz-maker.online, offers a reliable and feature-rich platform tailored for modern educators. It’s time to embrace technology and make your assessments not just easier, but smarter.

0 notes

viji23 · 2 years ago

Text

Online Assessment Solution

Open-source web-based examination software is a category of tools designed to facilitate the creation, administration, and evaluation of online exams. These platforms are freely available, and their source code can be accessed, modified, and distributed by the public. Some examples of popular open-source web-based examination software are:

TCExam is a web-based online examination system that is platform-independent. It is an open-source software that allows users to create, manage, and administer online exams. The software is easy to use and offers a wide range of features, including question banks, test templates, and customizable reports.

VirtualX is another open-source exam software that offers complete test and examination solutions to institutions. It is a fully automated software that can be used for both online and offline exams. The application provides user-friendly functionality and an extensive array of features, encompassing question banks, test templates, and customizable reporting capabilities.

Kaldin is an online examination software portal based out of Pune, Maharashtra. It is an examination software that provides services for schools, colleges, and corporates. With a focus on providing comprehensive services, Kaldin facilitates seamless online assessments for educational institutions and corporate entities.

Moodle is a versatile and widely adopted open-source learning management system (LMS) that extends its capabilities to online assessments. Offering support for various question types, quizzes, and exams, Moodle provides educators with a comprehensive platform for creating, managing, and administering online assessments. Its user-friendly interface and collaborative tools make it a popular choice in the educational community.

While primarily recognized as a survey tool, LimeSurvey can be adapted for online assessments. This open-source software is known for its flexibility in designing questionnaires and supporting various question formats. LimeSurvey's capabilities extend beyond surveys, making it suitable for organizations seeking adaptable assessment solutions.

Online Exam Builder (OEB) is an open-source platform designed for the creation and administration of online exams. Offering features such as question randomization, timer settings, and detailed reporting, OEB provides educators with a user-friendly interface and customizable options for effective assessment management. Its open-source nature allows institutions to tailor the software to their specific needs.

These platforms offer a range of features, and the choice depends on specific requirements and preferences of educational institutions or individuals.

0 notes

learnerscript · 4 years ago

Link

#moodle report actions #delete moodle report #edit moodle report #duplicate moodle report #export moodle report #import moodle report #modify moodle report #LearnerScript report actions #advanced moodle analytics #moodle reporting tool

1 note · View note

edivupage · 4 years ago

Text

Online Learning Apps, Tools, and Resources That We Love

Are you looking for online learning apps, tools, and resources that you can use with your students? If so, we have you covered. Check out our list below. Let us know if there are any that we missed.

BlezGo – BlezGo is a learning management system that makes online learning accessible and interactive. It is a SaaS that manages e-learning, virtual classrooms, videos, and pre- and post-activities. BlezGo allows you to train and sell courses online in multiple batches.

Brainshare – Is an EdTech startup based in Uganda. The Startup has developed a web app that creates an online learning platform where teachers and students in Uganda can interact. The eLearning platform allows teachers to upload notes, teaching materials, and assignments. For students, it’s easy to access content anytime wherever they are, with or without the internet.

Moodle – Module is a free, open-source learning platform designed for educators, administrators, and learners. The system uses a robust, integrated, and secure platform to helps its users create personalized learning environments. The software can be downloaded onto the user’s web server.

Edheads– A high-quality online learning science package that meets state and national

requirements. It incorporates mathematics and a variety of games such as Simple Machines, Virtual Knee Surgery, Stem Cell Heart Repair, and so on. Collaborating with institutions and schools across the US, this app has received numerous web-based awards and delivers free service.

Edna – It is an online learning journal software for childcare professionals, nurseries, pre-schools classes. Edna keeps a record of all the children in your program. You can find and view children’s profiles quickly and easily, add information, children’s comments, and more to build informative and in-depth views. The software increases parent involvement and keeps them informed in real time.

Genius SIS for Virtual Schools – Genesis is a web-based student information system designed for K-12 schools, districts, states, and higher education institutions, especially online/virtual and blended schools. Genius was designed from scratch to support the needs of online learning environments, such as rolling enrollments and integration with multiple language management systems. On this platform, users can create reports, dashboards, email templates, and even fields. Genius centralizes registration and management for all tools needed to deliver training.

NextThought – This tool helps to transform the process of online learning. NextThought can be accessed from your mobile device or from a computer system. Its learning environment allows instructors to see all aspects of a user’s activity and measure his or her performance against the organization’s learning goals.

Noodle– Noodle is a search engine for materials about education; it makes online learning simpler and smarter by suggesting and connecting you with the right schools, service providers, education professionals, and materials that will support you in your journey. It delivers details about educational opportunities available to you in an intelligible form. You can compare schools using factors such as class population, alumni achievements, or financial strength. It also shares advice and reviews from students, teachers, and stakeholders— all the information you need from trusted sources, available in one location.

SimplyDigi LMS – SimplyDigi offers products and online learning solutions that engage and make online learning easy and accessible across any industry platform. With this system, users can operate their own state-of-the-art, branded, web-based, online learning portal. SimplyDigi gives clients the online tools they need to increase employee performance; lower error rates; enhance communication; and manage, track, evaluate, and refine all online learning content.

Udacity – Udacity is an online learning environment for university-level classes at a fraction of the cost of a traditional university. With a focus on Artificial Intelligence, technology, and business, all Udacity classes are hands-on and interactive. To help graduates succeed in their chosen careers, class projects are designed to mimic real-world activities and can be easily included in portfolios for future job searches. Udacity also provides career assistance to graduates, including resume reviews and interview prep.

Vuolearning – This is an online learning platform engineered to create and share courses in a mobile-friendly way. Features include real-time learning analytics, mobile-friendly, and cost-effective, which makes it a good fit for those who are new to the world of e-learning design and development.

WizIQ – This is an easy-to-use online learning platform with many critical features: virtual classroom; online course creation; tests and assessments; LMS e-commerce; and e-learning analytics for tutors, educational institutions, and organizations. With WizIQ, you can create and sell online courses, take your tutoring online, create MOOCs easily, deliver learning on the go, train your customers, and train your partners.

Coursera– This app is designed to help college students make the right choices when it is time to decide what courses they want to take in college. It helps to prevent waste of money. It also helps with the elimination of the course they don’t have interest in by providing free online courses beforehand.

Scratch– Scratch is a free open network made available by MIT to assist young folks in learning to think and reason systematically. Scratch makes room for students to design and share their coding work with others around the universe. It allows them to create stories, games, and animations to assist in sharing their vision with others on the platform. On this platform, you can program your own interactive stories, games, and animations and share your design with others in the online community.

DigitalEd– Helps online educators in science, technology, engineering, and mathematics to make learning better for students. With Maple

, the world-leading math software from Maplesoft

, providing mathematical back-up, DigitalEd creates an efficient platform for online math-based education.

Blossom Educational – This is intuitive, comprehensive online learning, assessment, and management software designed for early education centers. It improves learning experiences for nursery children and creates responsive communication channels between parents and teachers. It also records children’s behavior and attitude toward various aspects of their school experience.

GeoGebra– GeoGebra comes with an easy-to-use interface and many features that help you create, modify, and share math simulations and models. It comes with multiple platforms and dynamic math software that brings together tables, graphing, geometry, algebra, calculus, and statistics in a free easy-to-use package. The app also comes with free and open source software; it has received many educational software awards in the US and Europe.

Lynda.com– Lynda is a website for learning how to edit any form of media. With over 2,100 courses, you can learn skills such as photo and song editing, 3-D animation, spreadsheet creation; with Lynda, you learn everything you need to know from the experts. All the courses are created by users who are extremely talented at or work in these fields. This means you get only the highest quality content made by people in the field, not people making cookie-cutter classes. Lynda is an extremely affordable website to join, especially when you consider the number of skills available.

Study.com – With over 25,000 video lessons and other resources, Study.com allows students to extend their knowledge of course content from home, or it can be incorporated into classroom lessons to meet student differentiation needs. There are options to take coursework for college credit, to receive homework help or complete study prep, and engage in professional development work. With videos ranging from the history of Sparta to working with fractions, Study.com can be used with students from K-12 and beyond. Any college credit earned is easily transferrable to over 1,500 U.S. colleges and universities. Teachers can enroll their classroom, assign videos and lessons, and even access printable resources such as worksheets designed to pair with video content.

The post Online Learning Apps, Tools, and Resources That We Love appeared first on The Edvocate.

Online Learning Apps, Tools, and Resources That We Love published first on https://sapsnkra.tumblr.com

1 note · View note

felord · 4 years ago

Text

CS4830 Lab8 Solved

The DL.ipynb file uploaded on moodle uses a pre-trained mobilenet model to run inference on flowers dataset using Pyspark. Modify the above code to run inference on CIFAR 10 dataset using Pyspark. (7) Try out a few different models pre-trained on Imagenet and report which one works better (calculating exact accuracy is difficult as the class names in imagenet and CIFAR 10 dataset don’t exactly…

View On WordPress

0 notes

martechguide · 5 years ago

Text

At Last, the Secret to WORDPRESS HOSTING Is Revealed

New Post has been published on https://martechguide.com/wpengine-wordpress-hosting-benefits/

At Last, the Secret to WORDPRESS HOSTING Is Revealed

Table of Content

What Is CMS?

What CMS’s are available?

WordPress is World’s Most popular CMS

TOP 3 CMS’s to look at

What is WPEngine?

Why WPengine is best wordpress hosting site?

Incomparable features in wpengine

Website Performance Optimization features in WPengine

WPengine WordPress Hosting Speed Test report

Get your FREE 3 months Trial Offer Use code JULY3FREE to get 3 months free on annual shared plans. Valid through July 31, 2020.

Create WordPress sites and content quickly with prebuilt content blocks, sections and full page layouts using Genesis Pro!

I have 9 websites are running on different shared hosting servers. Some are blog sites, educational websites and some e-commerce website. Most of the websites are having heavy content and some only moderate content. So when I look at hosting provider, I give emphasis on overall performance of website.

I have tried many shared servers including net4india, Hostgator, Godaddy and inmotion hosting. I personally found inmotion hosting giving fantastic performance. In this post “Migrating hosting server from HostGator to inmotion hosting” I have given detailed analysis why inmotion is the best.

But still for me to make my WordPress website faster, I had to spend a lot of money in getting many plugins and website booster application. So if you have decided to make your website only in wordpress CMS then this piece of information is very much important, which I learnt after experimenting for years.

What Is CMS?

CMS stands for content management system; a content management system is software that helps users create, manage, and modify content on a website without the need for specialized technical knowledge. So if you do not have knowledge of coding or HTML or PHP, you don’t need to worry you. Using CMS like WordPress you can easily make a good looking and fully functional website easily.

What CMS’s are available?

There are many CMS’s available for people to use and make website of their choice. Some of the popular CMS’s are WordPress, Drupal, Magento, WPEngine, Prestashop, Moodle, Wix, and so On… you can find huge list of CMS’s in your Hosting Cpanel

WordPress is World’s Most popular CMS

Market Share of WordPress globally

TOP 3 CMS’s to look at

Let’s understand the Top3 CMS and how they are going to be useful for you to start making your website.

WordPress.org is an open source CMS available. There are plenty of wordpress developers who developed millions of themes, plugins, widgets which can be used to make a website. The biggest drawback is, that all the plugins ,themes and widgets are developed by many different independent developers and when you use them on your website it leads to conflict in the scripts and worst part is that the codes are not optimized for superior performance and its performance is impacted. This leads to slow loading of your website and search engines DO NOT like slow websites, which impacts your websites ranking in search engines.

Point to note: more plugins will certainly slows down your wordpress website and you might need to get it optimized by a php developer, which might cost you a lot. That’s the reason most of the website are hard coded by the php developers in wordpress.

Drupal: this is one of the most powerful CMS for making a enterprise level of a website, but certainly it’s not easy for a non-technical person to work and edit the website content. It requires understanding of web development and coding skills.

Wpengine: one of the most advanced managed hosting service provider for the wordpress websites and it’s only top of the list in the paid wordpress hosting as per the builtwith.com website result.

What is WPEngine?

WP Engine is the leading WordPress hosting platform. Wpengine platform give more agility in building the website, provides cloud hosting & higher security ( Cloud hosting performance is highest compared to shared hosting). They also have integrated wordpress website optimization tools and other partner integration tools included.

Why WPengine is best wordpress hosting site?

Wpengine integrate with best-in-class technology partners. They are partnered with Google, hubspot, cloudflare, AWS, and New Relic, and optimize their technology specifically for WordPress.

Incomparable features in wpengine

StudioPress Themes

Build amazing, mobile-responsive WordPress digital experiences with 36 easy-to-use, premium themes powered by our Genesis Framework, featuring built-in SEO and security, and all included in your WP Engine plan. Explore Studio Press Themes

Auto Migration

Your move to WP Engine is as simple as a couple of clicks using our auto migration plugin. Explore auto site migration

Deploy Site

Easily move data between your cloud development environments on WP Engine.

Git and SFTP Connections

Let your development team keep using their favorite development tools to increase productivity and collaboration.

One-Click Staging

Use tools to simplify and shorten development cycles through rapid testing of changes so you’re never surprised. Creating a testing environment of a website is easy just by doing a click. Explore One Click Staging

Dev, Stage, Prod Environments

Every WP Engine site comes with three environments to help you quickly set up an efficient development workflow. Explore Environments

Automated Backups

WPengine perform daily backups on your digital experience to give you peace of mind in case you run into any site issues.

WordPress Core Updates

WPengine handle all major updates automatically to ensure sites stay up-to-date, and test the minor updates before recommending them.

Free CDN and SSL Certificates

WP Engine makes it easy to scale your site up with CDN and keep your transactions safe with SSL—just add them with a single click.

Multi-Site Conversion

WP Engine lets you set up and turn off multisite with just a few clicks in our User Portal.

User Permissions

Our interface makes it easy for you to ensure all users have the proper roles and access, making it easy for you to add or delete users and change permissions.

SSH Gateway

Save time by efficiently managing any number of WordPress sites through the command line.

Ownership Transfer

Provides an easy way for agencies or freelancers to transition site ownership and billing to clients post launch.

Activity Log

Gain visibility on your account, including updates and published content, and use the activity log to help provide governance.

GeoTarget

Provides location specific content for your audiences increasing engagement and transactions.

WordPress Plugins

WPEngine helps you by powering a wide variety of personalized experiences through plugins and custom functionality.Check Migration Plugin

WordPress Content Creation Tool

Publish quality content at scale with WordPress, a world-class CMS that increases creative agility through collaboration and ease of use.Check Genesis Pro- Content Creation Plugin

Website Performance Optimization features in WPengine

Amazon Web Services

As an AWS Advanced Technology Partner, WPengine offer a range of solutions that meet the needs of customers seeking high-performance optimized for WordPress.

Global Data Centers

They have servers across the United States, Europe, the Middle East, Africa, and in the Asia-Pacific region.

Data Center Redundancy

Keep your data safe and sound with Amazon Web Services.

Uptime Protection

Stay up and running with clustered configurations in dedicated environments, fully-managed content delivery network, and proactive, multi-layered security measures.

PHP 7.4 and HTTP/2 Enabled

Get better SEO, visitor retention, and conversions with the latest updates, which can serve up to 3x more requests per second.

Proprietary EverCache®

Reduce strain on your site’s resources with our caching solution, which is capable of moving hundreds of millions of hits per day through our system.

Fully Managed Global CDN

Load content faster with our global content delivery network (CDN), which routes local requests to the nearest server.

Increased Speed

As per the results the websites on WPengine are having 38% faster load time.

Multi-Factor Authentication

Complex passwords enforced on WordPress sites and the WP Engine User Portal by default. Add a layer of security to the user portal with multi-factor authentication (MFA) technology.

Traffic Encryption with SSL

Use free SSL certificates on every page thanks to Let’s Encrypt.

Threat Detection & Blocking

Dynamically detect and block malicious behavior with their proprietary system, making sure your site doesn’t suffer embarrassing hacks.

Disaster Recovery

In the unlikely event site is compromised, bounce back quickly with their expert recovery help.

WPengine WordPress Hosting Speed Test report

Pingdom Speed Test Report: This is regarded as as the fastest wordpress hosting & Theme;

Gtmetrix performance report

I strongly recommend to use WPengine managed hosting. if you are looking for a professional solution to your wordpress website with great performance and top ranking in search engines.

Get your FREE 3 months Trial Offer Use code JULY3FREE to get 3 months free on annual shared plans. Valid through July 31, 2020.

#inmotion hosting #Studiopress theme #WORDPRESS HOSTING #Wpengine #WPengine hosting #WPengine theme

0 notes

iranexportbiz · 7 years ago

Text

Hippochat

Loved by small and medium-sized teams all over the world, Pipedrive is a simple yet very effective sales pipeline management tool and CRM. With a very high score in our experts’ evaluation and an impressive user satisfaction rating it’s currently one of the top CRM solutions available on the market. Donec ut leo eu risus imperdiet convallis. Morbi turpis nisl, porttitor sed mauris at, mattis malesuada metus. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.

With App, your business will always have an efficient and user-friendly overview of the sales pipeline. Your sales team and deal makers will love the software, because the sales pipeline methodology has been built into it. Your deals will be displayed according to different sales stages, allowing you to see the progress of your team and check which right deals should be pushed. You can also see specific progress of your sales team members as well as deals offered to leads.

Pricing

Starting from: $12.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

A simple $12 per user per month subscription, with a discount for annual payment. It’s easy to add or remove team members at any time.

App gives you an easy-to-use and efficient sales pipeline management and allows you to focus on the most important deals. It’s so friendly to use that your sales people will love it and it can be used on a computer or a mobile device. Donec ut leo eu risus imperdiet convallis. Morbi turpis nisl, porttitor sed mauris at, mattis malesuada metus. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.

App acts as your personal sales manager that helps you pick the right activities and deals to focus on. This is why the tool is a priceless one for business owners and sales managers, and a useful and effective application for sales people. Download docs here

Customize everything with App. You can add customized fields to modify your sales pipeline stages according to your business needs. You can also turn on and off whole modules with just oneclick.

Pros and cons

PROS:

Sales Pipeline View – great overview of sales

Contact History

Full Customization

Email integration

Goal Setting & Reporting

Roles & Organizational Hierarchy

Multi-Language

24/7 Support

Google Calendar & Contacts Integration

Powerful API

Mobile Apps

CONS:

Sometimes slow support

Some functions are hidden by default

Several bugs

App allows you to take your sales pipeline with you anywhere you go because of its mobile apps. If you are a tablet user anywhere in the world, you can use the app’s mobile web version using your favorite browser. Fusce ullamcorper neque eu porttitor porttitor. Morbi blandit, massa sit amet efficitur convallis, dolor orci aliquet urna, ac consequat turpis mi id velit. Phasellus sit amet nisl lacinia ex auctor molestie sit amet nec orci. Nulla rhoncus nulla nunc, ut scelerisque ex mollis at.

You can also take notes during a meeting or call using this application. What’s more, if you are a tablet user, you can access App mobile web version via your browser. All data is also backed up in real time to a separate server.

Benefits

Lean CRM application designed for sales teams.

Helps salespeople follow up with leads in a timely manner.

Forecasting tools provide managers with a birds-eye view of group performance.

Mobile applications allow users to search through contacts and deals 24/7.

Sales pipelines keep prospects and contacts organized.

Each business is different, and may need a particular type of Contact Management Software solution that will be fit for their company size, type of clients and employees and even specific niche they deal with. We advise you don’t count on getting an ideal software that will be suitable for every company no matter what their background is. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis vehicula dolor in quam vestibulum suscipit. Proin eget tempor nulla. Vestibulum sagittis consequat commodo. Etiam hendrerit at lorem ac blandit. Praesent eget tincidunt dui, id faucibus nibh. Nam sit amet mi velit. Vestibulum ultrices ut elit quis convallis. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Integration

Suggested Use

Other CMS

Countries

App integrates with multiple of third-party applications, including Dropbox, Google Apps, Google Drive, and Highrise.

We realize that when you make a decision to buy Sales Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product.

USA

Canada

Europe

Asia

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis vehicula dolor in quam vestibulum suscipit. Proin eget tempor nulla. Vestibulum sagittis consequat commodo. Etiam hendrerit at lorem ac blandit. Praesent eget tincidunt dui, id faucibus nibh. Nam sit amet mi velit. Vestibulum ultrices ut elit quis convallis. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Fusce ullamcorper neque eu porttitor porttitor. Donec ut leo eu risus imperdiet convallis. Morbi turpis nisl, porttitor sed mauris at, mattis malesuada metus. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Morbi blandit, massa sit amet efficitur convallis, dolor orci aliquet urna, ac consequat turpis mi id velit. Phasellus sit amet nisl lacinia ex auctor molestie sit amet nec orci. Nulla rhoncus nulla nunc, ut scelerisque ex mollis at.

Entry Header 1 Entry Header 2 Entry Header 3 Entry Header 4 Entry First Line 1 Entry First Line 2 Entry First Line 3 Entry First Line 4 Entry Line 1 Entry Line 2 Entry Line 3 Entry Line 4 Entry Last Line 1 Entry Last Line 2 Entry Last Line 3 Entry Last Line 4

Thankfully, most LMS vendors use a scheme called Active User Pricing, meaning that you can free up seats by repurposing unused licenses. For example, if Bob goes on parental leave, I can archive his account, move his license to Jane, and continue to report on Bob’s learning while he cares for the kids.

LMS vendors typically charge per month, and customers can reduce monthly bills by paying for a year up front. (In the interest of providing the lowest possible costs, I have priced out entry-level plans billed annually). Plans range widely in cost and features. At one end is Moodle, which is free, open source, and un-hosted; at the other are the all-inclusive, hosted offerings from Absorb and Schoology. All three vendors have secured Editors’ Choice awards for vastly different reasons: Absorb is a top-of-the-line turnkey LMS, Schoology is a powerful but user-friendly education LMS, and Moodle is a tinkerer’s treasure trove. I encourage curious readers to look beyond our comparison chart and visit the reviews.

Feedbacks

Focusing on the bottom line may prevent you from identifying the subtler virtues of each LMS. Perhaps you purchase a system thinking you will use it to onboard new employees, but then you decide you want to sell your training. An LMS with integrated e-commerce, such as Absorb, will enable you to distribute internal training externally at a flat fee of $5 per learner.

Reviewer2428426

This is the first sales type software that gets better as you discover more features. Many times I get a trial based on a cool pitch video I see, but as I dig into the program, I discover disappointing limitations or flaws.

Reviewer23532

App is a sales management tool for small teams with big ambitions. It visualizes ones sales pipeline and helps to make sure important activities and conversations won’t get dropped. Salespeople really like it because its easy to use and intuitive. And managers like it because they don’t need to nag their team to use their CRM and it’s great at sales forecasting. It also sports integrations with other software such as Google Apps, MailChimp and Zapier.

FAQ

What are the main features of App?

Sales App View – great overview of sales

Contact History

Full Customization

Email integration

Goal Setting & Reporting

Roles & Organizational Hierarchy

Multi-Language

24/7 Support

Google Calendar & Contacts Integration

Powerful API

Mobile Apps

What type of pricing plans does App offer?

Starting from: $12.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)

What languages does App support?

English, French, German, Portuguese, Russian, Spanish

Does App offer an API?

Yes, Pipedrive has an API available for use.

from WordPress https://ift.tt/2FZtYm9 via IFTTT

#iran-ebay.ir

0 notes

simran94674-blog · 7 years ago

Photo

New Post has been published on https://punjabassignmenthelp.com/bsbcus402-bsbres401-customer-service-research-skills/

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS | MANAGEMENT

Management Assignment Help

Additional Assessment Instructions to Assessor:

Reasonable adjustment: Trainers may make reasonable allowances for learners in accordance with the C&I Learner Support Policy contained in the Participant Handbook. This may relate to the timeframe for undertaking this assessment task in class or relate to an extension to the due date. Consult with the Curriculum & Learning Manager prior to administering this assessment to ensure Learner Support needs are met.

Performance Evidence

Evidence of the ability to:

communicate effectively with customers including

helping customers to articulate their needs and evaluate options

explaining products/services and how they match customer needs

establishing regular communication

explaining customer rights and responsibilities

address customer’s needs

use organisational procedures to document customer satisfaction

develop and maintain networks to support meeting customer needs

identify potential difficulties in meeting customer needs and taking appropriate action.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational procedures and standards for establishing and maintaining customer service relationships

describe informed consent

explain consumer rights and responsibilities

describe ways to establish effective regular communication with customers

outline details of products or services including with reference to:

possible alternative products and services

variations within a limited product and service range.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to:

office equipment and resources

business technology

organisational policies, procedures, quality systems, manuals and guidelines for customer management

examples of products/services and promotional strategies

case studies and, where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Performance Evidence

Evidence of the ability to:

identify or confirm research requirements and objectives

gather, organise and present workplace information and data

update, modify, maintain and store information

maintain and handle data and documents systematically and securely

prepare and produce reports including:

recommendations based on the analysis of information

clear and justified assumptions and conclusions

use of efficient, valid and reliable methods

use Boolean operators and other search tools

analyse, evaluate and interpret data to support organisational activities.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational systems for recordkeeping/filing, including security procedures

identify organisational policies and procedures and legal and ethical obligations relating to workplace information

explain concepts related to research and analysis including reliability and validity

give examples of techniques for data analysis and how they are applied

explain research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the knowledge management – research field of work and include access to:

workplace information systems, equipment and resources

workplace policies and procedures

case studies and, where possible, real situations.

PART ONE: REPORT (BSBCUS402 BSBRES401) Choose one (1) company that you would like to work for and choose one (1) type of product or service that they offer in your chosen field of expertise. Using the research skills you garnered in your undergraduate study, collect, organise, interpret & analyse the following customer service information from your chosen company into a professional report. You may wish to interview someone who is working in this company as a part of your research. Please reference all valid sources of your information (both on-line and non-electronic). Answer the following questions in a professional business report style format and upload in Moodle. (Minimum 750-1000 words)

What is the name of the company, their vision & mission, their location & the customer services and/or products that they provide?

Who are their customers & what are their customer segments? Describe how you researched this online using specific words and phrases (Boolean operators) to ensure you got valid & reliable information.

How does this company determine what their customer’s needs are? (Use specific evidence based research examples and explain how this helps identify the customer needs).

Explain the role of promotional strategies in targeting customer’s needs using a specific promotional strategy used by this company for this product or service.

What procedures does the company have in place to ensure that their promotional strategies are up to date and relevant to the customer’s needs? Please include numerical data such as sales figures etc

What products or services are offered by the company to each segment & why? (Identify where the company meets the specific needs of the customer in the service or the product and how they match the product or service to these needs). Support this answer with evidence & analysis from your research.

What are some areas of the customer’s need that may not be met by this product or service? (Include any difficulties that you can envisage with the way the product or service is marketed? Support this answer with evidence & analysis from your research.

What alternative products or services are there in the same market? List three (3) and briefly describe their advantages & disadvantages.

If you were working for this company describe how would you assist your customer in determining what they needed from this product or service? What alternatives could you offer them in the product range? How would you prioritise what the customer’s needs were?

What rights do the customers have with regards to faulty products or unsatisfactory services? (Quote relevant legislation, ethical obligations, Codes of Practice, Policies & Procedures, Terms and Conditions, Product Disclosure Statements & identify how & when they are applied and what each one means for the consumer).

What procedures would you put in place if you were working in this company to ensure that all referrals for the product or service are relevant and matching to the needs of the customer?

What events and networks would you need to attend and/or maintain to ensure that you had an ongoing pipeline of referrals? Give two (2) examples one internal and one external and why you consider these two be the most important.

Imagine you are the owner, manager or team member of the company you have picked. Your task is to research current best practice in maintaining customer records and customer interaction history and then describe / suggest what your company will do to achieve best practice in these areas. You are required to document the process including how your company manages customer satisfaction, customer confidentiality and customer security? How do your recommendations compare with what currently exists in the company?

Finally, who would you distribute this report to if you were working in this company and why? Who would you seek feedback from to ensure that your findings were suitable & sufficient for organisational requirements?

PART ONE: REPORT (STYLE GUIDE) Ensure you include answers to the questions above in a report format using the style guideprovided below.

Structure of reports should be flexible but generally follow:

Title

Introduction

Body

Conclusion/Recommendations

Appendices

References

Introduction should do the following:

present an overview of the subject matter

describe the research methods

identify the findings (can use bullet points)

list recommendations (can use bullet points)

use language appropriate to audience and purpose.

Body text

Body text should be ordered into clear sections with sub-sections if required. Text should contain analysis of findings and should be written using paragraphs.

Language uses plain English as follows:

active verbs

present tense

accurate language with any jargon explained

formal English tone

no contractions

General presentation

use consistent format including fonts and styles

use font size 10-12 for body text

use 1.5 spacing

one line between paragraphs

justify text

use same font style for all headings

use section headings

your name and date in footer

include page numbers

use correct citation for all references used.

PART TWO: ROLE PLAY (BSBCUS402 BSBDIV301)

Develop a script for a role play using the scenario below. The role play will be based on the product or service that you chose to research in Part One where you are engaging with the customer to help them purchase a product or service that would best suit their identified customer needs. You must ensure that in the role play you are addressing this key requirement and applying all of the performance criteria in the Assessor Observation Guide below. Be prepared to answer the Mandatory Questions and any or all of the random questions listed in the Assessor Observation Guide below.

Scenario

Your customer is from a culturally diverse background, different from your own. Ensure you include advice and suggestions on the product and/or service in your solution for your customer’s identified needs that involves knowledge that you have acquired from your network contacts and/or research findings e.g. complementary products or services. You will need a colleague acting as the customer in your role play. The role play should last for no longer than 10 minutes.

Assessor Observation Report (Assessor to complete only) You are to observe a role play and offer feedback based on the determined criteria in the table below. A mark of Satisfactory (S) means that the criteria have been met. A mark of Not Yet Satisfactory (NYS) means that additional learning or evidence is required. Note: It is compulsory for the trainer to provide feedback in the comments section.

Participant’s name: Assessor’s name: Performance Criteria Satisfactory/Not Yet Satisfactory Comments Greeted the customer in a professional manner S NYS

¨ ¨

Used effective communication skills to identify the customer needs e.g. listening and questioning skills S NYS

¨ ¨

Used empathy to understand the customer’s perspective S NYS

¨ ¨

Identified solutions to the problem by working with the customer S NYS

¨ ¨

Provided clear communication about the customer’s rights and responsibilities according to their organisational and legislative guidelines S NYS

¨ ¨

Demonstrated knowledge of effective customer service S NYS

¨ ¨

Demonstrated cultural awareness and sensitivity S NYS

¨ ¨

Demonstrated appropriate techniques for handling complaints or disgruntled customers S NYS

¨ ¨

Instigated a follow up process with the customer upon completion of the transaction to ensure their future needs were met S NYS

¨ ¨

Mandatory Question:. Note: all students must answer these questions verbally as part of the role play

Which organisations within your chosen profession would you network with in order to continue in meeting your customer needs?

What information could your networks provide you with to provide effective and ongoing quality customer service?

How do you ensure your customers have informed consent to make their purchasing decision?

Trainer Notes:

S NYS

¨ ¨

Additional Questions: The assessor may choose a random selection of the following questions to ask the participant in order to clarify understanding of observed behaviour during the role play. Assessor Note: Please circle those questions asked during the observation and make relevant notes in the feedback section below.

1. How would you manage a hostile customer that knows it all?

2. At what point should you seek assistance from a colleague or a supervisor when handling customer complaints?

3. Where should the customer complaint information and transaction history be stored within the organisation?

4. What should you be aware of in regards to your own body language when communication with a disgruntled customer?

Is the participant Satisfactory (S) or Not Yet Satisfactory (NYS)? (S) ¨ ( NYS) ¨

Feedback:

Assessors Signature: Date:

Punjab Assignment Help

Buy Online Assignment Help services for Management Assignment with Punjab Assignment Help at [email protected]

#MANAGEMENT ASSIGNMENT HELP

0 notes

gillmahi9123-blog · 7 years ago

Photo

New Post has been published on https://punjabassignmenthelp.com/bsbcus402-bsbres401-customer-service-research-skills/

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS | MANAGEMENT

Management Assignment Help

Additional Assessment Instructions to Assessor:

Performance Evidence

Evidence of the ability to:

communicate effectively with customers including

helping customers to articulate their needs and evaluate options

explaining products/services and how they match customer needs

establishing regular communication

explaining customer rights and responsibilities

address customer’s needs

use organisational procedures to document customer satisfaction

develop and maintain networks to support meeting customer needs

identify potential difficulties in meeting customer needs and taking appropriate action.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational procedures and standards for establishing and maintaining customer service relationships

describe informed consent

explain consumer rights and responsibilities

describe ways to establish effective regular communication with customers

outline details of products or services including with reference to:

possible alternative products and services

variations within a limited product and service range.

Assessment Conditions

office equipment and resources

business technology

organisational policies, procedures, quality systems, manuals and guidelines for customer management

examples of products/services and promotional strategies

case studies and, where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Performance Evidence

Evidence of the ability to:

identify or confirm research requirements and objectives

gather, organise and present workplace information and data

update, modify, maintain and store information

maintain and handle data and documents systematically and securely

prepare and produce reports including:

recommendations based on the analysis of information

clear and justified assumptions and conclusions

use of efficient, valid and reliable methods

use Boolean operators and other search tools

analyse, evaluate and interpret data to support organisational activities.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational systems for recordkeeping/filing, including security procedures

identify organisational policies and procedures and legal and ethical obligations relating to workplace information

explain concepts related to research and analysis including reliability and validity

give examples of techniques for data analysis and how they are applied

explain research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively.

Assessment Conditions

workplace information systems, equipment and resources

workplace policies and procedures

case studies and, where possible, real situations.

What is the name of the company, their vision & mission, their location & the customer services and/or products that they provide?

How does this company determine what their customer’s needs are? (Use specific evidence based research examples and explain how this helps identify the customer needs).

Explain the role of promotional strategies in targeting customer’s needs using a specific promotional strategy used by this company for this product or service.

What alternative products or services are there in the same market? List three (3) and briefly describe their advantages & disadvantages.

What procedures would you put in place if you were working in this company to ensure that all referrals for the product or service are relevant and matching to the needs of the customer?

PART ONE: REPORT (STYLE GUIDE) Ensure you include answers to the questions above in a report format using the style guideprovided below.

Structure of reports should be flexible but generally follow:

Title

Introduction

Body

Conclusion/Recommendations

Appendices

References

Introduction should do the following:

present an overview of the subject matter

describe the research methods

identify the findings (can use bullet points)

list recommendations (can use bullet points)

use language appropriate to audience and purpose.

Body text

Body text should be ordered into clear sections with sub-sections if required. Text should contain analysis of findings and should be written using paragraphs.

Language uses plain English as follows:

active verbs

present tense

accurate language with any jargon explained

formal English tone

no contractions

General presentation

use consistent format including fonts and styles

use font size 10-12 for body text

use 1.5 spacing

one line between paragraphs

justify text

use same font style for all headings

use section headings

your name and date in footer

include page numbers

use correct citation for all references used.

PART TWO: ROLE PLAY (BSBCUS402 BSBDIV301)

Scenario

Participant’s name: Assessor’s name: Performance Criteria Satisfactory/Not Yet Satisfactory Comments Greeted the customer in a professional manner S NYS

¨ ¨

Used effective communication skills to identify the customer needs e.g. listening and questioning skills S NYS

¨ ¨

Used empathy to understand the customer’s perspective S NYS

¨ ¨

Identified solutions to the problem by working with the customer S NYS

¨ ¨

Provided clear communication about the customer’s rights and responsibilities according to their organisational and legislative guidelines S NYS

¨ ¨

Demonstrated knowledge of effective customer service S NYS

¨ ¨

Demonstrated cultural awareness and sensitivity S NYS

¨ ¨

Demonstrated appropriate techniques for handling complaints or disgruntled customers S NYS

¨ ¨

Instigated a follow up process with the customer upon completion of the transaction to ensure their future needs were met S NYS

¨ ¨

Mandatory Question:. Note: all students must answer these questions verbally as part of the role play

Which organisations within your chosen profession would you network with in order to continue in meeting your customer needs?

What information could your networks provide you with to provide effective and ongoing quality customer service?

How do you ensure your customers have informed consent to make their purchasing decision?

Trainer Notes:

S NYS

¨ ¨

1. How would you manage a hostile customer that knows it all?

2. At what point should you seek assistance from a colleague or a supervisor when handling customer complaints?

3. Where should the customer complaint information and transaction history be stored within the organisation?

4. What should you be aware of in regards to your own body language when communication with a disgruntled customer?

Is the participant Satisfactory (S) or Not Yet Satisfactory (NYS)? (S) ¨ ( NYS) ¨

Feedback:

Assessors Signature: Date:

Punjab Assignment Help

Buy Online Assignment Help services for Management Assignment with Punjab Assignment Help at [email protected]

#MANAGEMENT ASSIGNMENT HELP

0 notes

sandeep94674-blog · 7 years ago

Text

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS

New Post has been published on https://punjabassignmenthelp.com/bsbcus402-bsbres401-customer-service-research-skills/

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS | MANAGEMENT

Management Assignment Help

Additional Assessment Instructions to Assessor:

Performance Evidence

Evidence of the ability to:

communicate effectively with customers including

helping customers to articulate their needs and evaluate options

explaining products/services and how they match customer needs

establishing regular communication

explaining customer rights and responsibilities

address customer’s needs

use organisational procedures to document customer satisfaction

develop and maintain networks to support meeting customer needs

identify potential difficulties in meeting customer needs and taking appropriate action.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational procedures and standards for establishing and maintaining customer service relationships

describe informed consent

explain consumer rights and responsibilities

describe ways to establish effective regular communication with customers

outline details of products or services including with reference to:

possible alternative products and services

variations within a limited product and service range.

Assessment Conditions

office equipment and resources

business technology

organisational policies, procedures, quality systems, manuals and guidelines for customer management

examples of products/services and promotional strategies

case studies and, where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Performance Evidence

Evidence of the ability to:

identify or confirm research requirements and objectives

gather, organise and present workplace information and data

update, modify, maintain and store information

maintain and handle data and documents systematically and securely

prepare and produce reports including:

recommendations based on the analysis of information

clear and justified assumptions and conclusions

use of efficient, valid and reliable methods

use Boolean operators and other search tools

analyse, evaluate and interpret data to support organisational activities.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational systems for recordkeeping/filing, including security procedures

identify organisational policies and procedures and legal and ethical obligations relating to workplace information

explain concepts related to research and analysis including reliability and validity

give examples of techniques for data analysis and how they are applied

explain research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively.

Assessment Conditions

workplace information systems, equipment and resources

workplace policies and procedures

case studies and, where possible, real situations.

What is the name of the company, their vision & mission, their location & the customer services and/or products that they provide?

How does this company determine what their customer’s needs are? (Use specific evidence based research examples and explain how this helps identify the customer needs).

Explain the role of promotional strategies in targeting customer’s needs using a specific promotional strategy used by this company for this product or service.

What alternative products or services are there in the same market? List three (3) and briefly describe their advantages & disadvantages.

What procedures would you put in place if you were working in this company to ensure that all referrals for the product or service are relevant and matching to the needs of the customer?

PART ONE: REPORT (STYLE GUIDE) Ensure you include answers to the questions above in a report format using the style guideprovided below.

Structure of reports should be flexible but generally follow:

Title

Introduction

Body

Conclusion/Recommendations

Appendices

References

Introduction should do the following:

present an overview of the subject matter

describe the research methods

identify the findings (can use bullet points)

list recommendations (can use bullet points)

use language appropriate to audience and purpose.

Body text

Body text should be ordered into clear sections with sub-sections if required. Text should contain analysis of findings and should be written using paragraphs.

Language uses plain English as follows:

active verbs

present tense

accurate language with any jargon explained

formal English tone

no contractions

General presentation

use consistent format including fonts and styles

use font size 10-12 for body text

use 1.5 spacing

one line between paragraphs

justify text

use same font style for all headings

use section headings

your name and date in footer

include page numbers

use correct citation for all references used.

PART TWO: ROLE PLAY (BSBCUS402 BSBDIV301)

Scenario

Participant’s name: Assessor’s name: Performance Criteria Satisfactory/Not Yet Satisfactory Comments Greeted the customer in a professional manner S NYS

¨ ¨

Used effective communication skills to identify the customer needs e.g. listening and questioning skills S NYS

¨ ¨

Used empathy to understand the customer’s perspective S NYS

¨ ¨

Identified solutions to the problem by working with the customer S NYS

¨ ¨

Provided clear communication about the customer’s rights and responsibilities according to their organisational and legislative guidelines S NYS

¨ ¨

Demonstrated knowledge of effective customer service S NYS

¨ ¨

Demonstrated cultural awareness and sensitivity S NYS

¨ ¨

Demonstrated appropriate techniques for handling complaints or disgruntled customers S NYS

¨ ¨

Instigated a follow up process with the customer upon completion of the transaction to ensure their future needs were met S NYS

¨ ¨

Mandatory Question:. Note: all students must answer these questions verbally as part of the role play

Which organisations within your chosen profession would you network with in order to continue in meeting your customer needs?

What information could your networks provide you with to provide effective and ongoing quality customer service?

How do you ensure your customers have informed consent to make their purchasing decision?

Trainer Notes:

S NYS

¨ ¨

1. How would you manage a hostile customer that knows it all?

2. At what point should you seek assistance from a colleague or a supervisor when handling customer complaints?

3. Where should the customer complaint information and transaction history be stored within the organisation?

4. What should you be aware of in regards to your own body language when communication with a disgruntled customer?

Is the participant Satisfactory (S) or Not Yet Satisfactory (NYS)? (S) ¨ ( NYS) ¨

Feedback:

Assessors Signature: Date:

Punjab Assignment Help

Buy Online Assignment Help services for Management Assignment with Punjab Assignment Help at [email protected]

#MANAGEMENT ASSIGNMENT HELP

0 notes

jasveerkaur94674-blog · 7 years ago

Text

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS

New Post has been published on https://punjabassignmenthelp.com/bsbcus402-bsbres401-customer-service-research-skills/

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS

BSBCUS402 BSBRES401 | CUSTOMER SERVICE AND RESEARCH SKILLS | MANAGEMENT

Management Assignment Help

Additional Assessment Instructions to Assessor:

Performance Evidence

Evidence of the ability to:

communicate effectively with customers including

helping customers to articulate their needs and evaluate options

explaining products/services and how they match customer needs

establishing regular communication

explaining customer rights and responsibilities

address customer’s needs

use organisational procedures to document customer satisfaction

develop and maintain networks to support meeting customer needs

identify potential difficulties in meeting customer needs and taking appropriate action.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational procedures and standards for establishing and maintaining customer service relationships

describe informed consent

explain consumer rights and responsibilities

describe ways to establish effective regular communication with customers

outline details of products or services including with reference to:

possible alternative products and services

variations within a limited product and service range.

Assessment Conditions

office equipment and resources

business technology

organisational policies, procedures, quality systems, manuals and guidelines for customer management

examples of products/services and promotional strategies

case studies and, where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Performance Evidence

Evidence of the ability to:

identify or confirm research requirements and objectives

gather, organise and present workplace information and data

update, modify, maintain and store information

maintain and handle data and documents systematically and securely

prepare and produce reports including:

recommendations based on the analysis of information

clear and justified assumptions and conclusions

use of efficient, valid and reliable methods

use Boolean operators and other search tools

analyse, evaluate and interpret data to support organisational activities.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational systems for recordkeeping/filing, including security procedures

identify organisational policies and procedures and legal and ethical obligations relating to workplace information

explain concepts related to research and analysis including reliability and validity

give examples of techniques for data analysis and how they are applied

explain research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively.

Assessment Conditions

workplace information systems, equipment and resources

workplace policies and procedures

case studies and, where possible, real situations.

What is the name of the company, their vision & mission, their location & the customer services and/or products that they provide?

How does this company determine what their customer’s needs are? (Use specific evidence based research examples and explain how this helps identify the customer needs).

Explain the role of promotional strategies in targeting customer’s needs using a specific promotional strategy used by this company for this product or service.

What alternative products or services are there in the same market? List three (3) and briefly describe their advantages & disadvantages.

What procedures would you put in place if you were working in this company to ensure that all referrals for the product or service are relevant and matching to the needs of the customer?

PART ONE: REPORT (STYLE GUIDE) Ensure you include answers to the questions above in a report format using the style guideprovided below.

Structure of reports should be flexible but generally follow:

Title

Introduction

Body

Conclusion/Recommendations

Appendices

References

Introduction should do the following:

present an overview of the subject matter

describe the research methods

identify the findings (can use bullet points)

list recommendations (can use bullet points)

use language appropriate to audience and purpose.

Body text

Body text should be ordered into clear sections with sub-sections if required. Text should contain analysis of findings and should be written using paragraphs.

Language uses plain English as follows:

active verbs

present tense

accurate language with any jargon explained

formal English tone

no contractions

General presentation

use consistent format including fonts and styles

use font size 10-12 for body text

use 1.5 spacing

one line between paragraphs

justify text

use same font style for all headings

use section headings

your name and date in footer

include page numbers

use correct citation for all references used.

PART TWO: ROLE PLAY (BSBCUS402 BSBDIV301)

Scenario

Participant’s name: Assessor’s name: Performance Criteria Satisfactory/Not Yet Satisfactory Comments Greeted the customer in a professional manner S NYS

¨ ¨

Used effective communication skills to identify the customer needs e.g. listening and questioning skills S NYS

¨ ¨

Used empathy to understand the customer’s perspective S NYS

¨ ¨

Identified solutions to the problem by working with the customer S NYS

¨ ¨

Provided clear communication about the customer’s rights and responsibilities according to their organisational and legislative guidelines S NYS

¨ ¨

Demonstrated knowledge of effective customer service S NYS

¨ ¨

Demonstrated cultural awareness and sensitivity S NYS

¨ ¨

Demonstrated appropriate techniques for handling complaints or disgruntled customers S NYS

¨ ¨

Instigated a follow up process with the customer upon completion of the transaction to ensure their future needs were met S NYS

¨ ¨

Mandatory Question:. Note: all students must answer these questions verbally as part of the role play

Which organisations within your chosen profession would you network with in order to continue in meeting your customer needs?

What information could your networks provide you with to provide effective and ongoing quality customer service?

How do you ensure your customers have informed consent to make their purchasing decision?

Trainer Notes:

S NYS

¨ ¨

1. How would you manage a hostile customer that knows it all?

2. At what point should you seek assistance from a colleague or a supervisor when handling customer complaints?

3. Where should the customer complaint information and transaction history be stored within the organisation?

4. What should you be aware of in regards to your own body language when communication with a disgruntled customer?

Is the participant Satisfactory (S) or Not Yet Satisfactory (NYS)? (S) ¨ ( NYS) ¨

Feedback:

Assessors Signature: Date:

Punjab Assignment Help

Buy Online Assignment Help services for Management Assignment with Punjab Assignment Help at [email protected]

#MANAGEMENT ASSIGNMENT HELP

0 notes

assignmentsolutions4me · 7 years ago

Text

PPMP20007 | Project Management Systems | Management

Part A – Developing the schedule

To complete this assessment, students must complete the following questions and tasks. Read all the questions carefully before you start the task.

Q1. Use Microsoft Project 2013/2016 to develop the project schedule according to the instructions below:

Include the following in your schedule:

Project information (start date, Author etc.) and Holidays listed in ‘General Information’.

a. A project title of “The MDC Project”. This is also to appear as the overall project summary at the top of your “WBS” in the mpp file. It must appear as task 0 with WBS number 0. All tasks should be “indented” according to the WBS structure described in the case study (see Table 1). b. A WBS column before the “Task Name” column and a WBS Predecessors column after the “Task Name” c. The milestones are to appear at the starting of the task list in your schedule. d. Use a “customised WBS code” for the milestones. e. Resource allocation details f. The critical path automatically displayed in red on the bars of the Gantt chart view of your schedule.

Q2. At this point ignore any resource over allocations. Copy your PartAQ1.mpp schedule to PartAQ2.mpp.

a. Ms. Horsell asks you to allow all three SE to task “2.10 User Interface developments & 2.11 Database developments”. Assume that with the additional resources the task still requires “6 person-weeks” (i.e. that there will be a reduction in duration as the work can be divided equally between the two resources). Highlight your changes on PartAQ2.mpp file. b. Save PartAQ2.mpp.

Q3. Copy your PartAQ2.mpp schedule to PartAQ3_resources.mpp. If your schedule has any resource over-allocation issues resolve these in the PartAQ3_resources.mpp file without adding any additional resources. For this assignment, do not “split tasks” and do not allow levelling to “adjust individual assignments on a task”.

Save this “modified” version of the PartAQ3_resources.mpp file. You will be required to submit PartAQ3_resources.mpp file as part of your assignment submission.

a. Define how you resolve any resource over-allocation issues. b. Does the fact that, your project is resource-constrained; has any effect on your whole project duration and due date? Describe the changes you notice and give reasons.

Q4. Write a memo (use the Memo template provided on Moodle) to Ms. Horsell providing the following information:

a. The expected completion date for the project b. An explanation of the main factors that cause the project to require that length of time and any recommendations that you might make to reduce the duration if time was a priority for the project; c. The estimated direct labor costs for each of the resource types working on the project.

Q5. Describe at least one strategy that you need to adapt to ensure that the project is completed on time.

Part B – Modifying the schedule

Based on the provided information complete the following tasks:

Q1. Copy your PartAQ3_resources.mpp file into a file called PartB.mpp file.

In your, PartB.mpp make the changes in the order given above and as you make each change note the impact relative to the “current status” (i.e. the status after the previous change) it has on the:

Overall project duration End date Direct labor costs for the project

Q2. Describe the impact of each of these changes on the project duration in a table similar to the following:

If the combination of changes have had an additional impact that would not have occurred if a change was made in isolation you should also discuss this in your answer to this question.

Q3. Describe the impact of each of these changes on the direct labor costs for the project in a table similar to the following:

Part C – Tracking Progress

In this assessment, you are to assume that your project is underway and that it is time to make your regular status reports.

Q1. Copy PartB.mpp to PartC.mpp. Save the baseline for this version of your project in PartC.mpp.

Q2. Assume that it is now 25th May 2018 and that you have data about when tasks actually started, their duration. Assume that you have also collected data about the estimated remaining duration for all the tasks that have commenced (but not yet finished). If a task has been 100% completed assume that you know the actual start date and actual finish date.

In your Part C.mpp file (in which you have saved a baseline)

a. Set the status date to 25th May 2018 and include a solid, purple status date gridline in your project to ensure that the status date is clearly visible in your Gantt Charts. View the Tracking Gantt chart. b. Enter some status data.

Challenges to complete this assessment

Students face several problems while completing their assessments. They face problems in creating Gantt chart, work breakdown structure, developing project management systems, making references etc. With the help of our experts, students can get necessary guidance to make their project management systems assessment impressive. Our experts can help you in best manner which helps you to get best grades in your academics.

The price is for specific part.

Order Now

#assignment help service #assignment help sydney #assignment help website

0 notes

freewhispersmaker · 8 years ago

Link

Assessment details for ALL students Assessment item 2— Individual report Due date: Tuesday of Week 12 by 1.00 p.m. AEST Weighting: 40% Length: Maximum 2000 words. Assignment submission All assignments should be submitted online through the MRKT 20052 Moodle site. Assignments will be checked by Turnitin and compared to other sources to provide students and lecturers with a similarity score. Reports with a similarity score index of more than 20% will be checked for plagiarism by the marker (although it may not necessarily mean that the student has plagiarised). Moodle will automatically submit your draft by the deadline date for marking, so please make sure you have uploaded the correct file by the deadline date and time. The Unit Co-ordinator will not accept any files by email by individual students. You need to start working on this assessment as soon as Week 7 as it involves lots of research and team preparation and you should not wait until the last minute to do this assessment.

Assignment task Assessments 1 and 2 are related. Your task is to write an INDIVIDUAL report of no more than 2000 words. This will be the second part of the marketing plan for the new product you chose for Assessment 1 from the website luxatic.com/. Changing the product will not be allowed at this stage. Your assignment should be an application of relevant marketing concepts learnt until Week 12. There is no need to go into details about explaining marketing concepts, rather it should be an applied discussion in the case of the new product. You can use the example given on pages 77-81 on the marketing textbook as a guide. However, you are highly recommended to check other sources for examples of marketing plans. To enhance the presentation of your assignment, you can use headings and sub-headings. The assessment marking criteria should guide you for this assessment task. Please use Times New Roman with font 12 and 1.5 line spacing in the Word document. Familiarize yourself with the University’s policies such as Assessment Policy and Procedure and so on. If you have any difficulty please discuss with your lecturer/tutor. Assessment 2 Marking Criteria- MRKT20052 Term 2 2017 Marking criteria Maximum Report structure (including title page with your name, student id, campus, unit code, term and year; executive summary; table of contents), grammar, presentation, introduction (background info on product), conclusion and referencing 5 CONTENTS 1. Steps in writing a marketing plan 2. SWOT and competitor analysis 3. Mission 4. Set 3 marketing objectives and 3 financial objectives achievable within the first 6 months of the product launch 5. Formulate a detailed marketing mix strategy and place particular emphasis on a digital marketing communication plan 6. Present action programs designed to achieve the marketing and financial objectives 7. Discuss the implementation and control of the marketing plan 35 (5 marks for each criteria) TOTAL 40 Late penalty if applied (2 marks per late day) Penalty for plagiarism if applied Modified total score

>> CLICK HERE TO ORDER 100% ORIGINAL PAPERS FROM AcademicWritersBay.com <<<</strong>

The post Assessments 1 and 2 are related. Your task is to write an INDIVIDUAL report of no more than 2000 words. This will be the second part of the marketing plan for the new product you chose for Assessment 1 from the website http://luxatic.com/. Changing the product will not be allowed at this stage. Your assignment should be an application of relevant marketing concepts learnt until Week 12. There is no need to go into details about explaining marketing concepts, rather it should be an applied discussion in the case of the new product. You can use the example given on pages 77-81 on the marketing textbook as a guide. However, you are highly recommended to check other sources for examples of marketing plans. appeared first on Academic Writers BAy.

0 notes

evnoweb · 8 years ago

Text

4 Great Alternatives to Google Classroom

In today’s K-12 education ecosystem, most classroom management tools have moved online. This includes typical LMS (Learning Management Systems) functions like homework, classwork, schedules, quizzes, resources, and gradebooks so stakeholders–teachers and students–can access them from any location and any digital device. Because LMSs have a reputation for being complicated to understand and daunting to set up, lite versions that give up some of the robustness in favor of a more pleasant user experience have become popular. The first ‘lite’ option that most educators think of is Google Classroom. It’s easy to use, accessible from all devices, collaborative, and integrates with lots of education apps. You will find yourself most comfortable in the Google Classroom environment if the tools you use are aligned with Google Drive, your browser of choice is Chrome, and your digital device is a Chromebook.

It turns out there are lots of other reasons schools and teachers don’t want to use Google Classroom:

It lacks many features that teachers want in classroom management such as syncing with popular non-Google apps and tools.

If you have an LMS you love, Google Classroom often won’t work well with it because it isn’t well-aligned with industry standards.

It’s only free if you have a G Suite for Education account.

It’s not well-suited if you use Microsoft Office programs.

It doesn’t allow a lot of customization. That makes it simpler to use but less adaptable to unique needs.

It’s too “googlish”. Toolbars and symbols are easy to understand if you’re into Google, not so much if you aren’t.

The biggest for many people: Privacy concerns continue, despite Google’s efforts to put them to bed. If you’re looking for a non-Google Classroom alternative, here are four:

Microsoft Teams

Microsoft is late to the classroom management party but its Microsoft Teams is a worthy consideration. Its name doesn’t scream education though it is the sequel to the since-retired Microsoft Classroom preview. Once set up, the platform works hand-in-hand with OneNote Class Notebooks to provide a digital workspace where teachers can create collaborative classrooms, connect in professional learning communities, communicate with school staff, plan lessons, assign and grade homework, comment on work, and differentiate for student needs. Students can find and share assignments, receive feedback, and collaborate digitally. Overall, it offers similar features to Google Classroom in a different environment.

Free to schools who have Office 365 for Education, it is considered more user-friendly than Google Classroom by some while others disagree. What no one argues is that it works better with Office documents. If your school uses Word, PowerPoint, or Excel on iPads or PCs, this might be a better choice.

Kiddom

Kiddom is a free standards-based classroom management platform designed to help teachers curate individual learning experiences. Its pages are visual and easy-to-understand, intuitive to set up, and agile in their responsiveness to varied student and class needs. With its rich analytic features, teachers can quickly determine how students are doing and where remediation is needed. Because many of the statistics are linked to foundational detail, teachers can quickly dig deeper without having to click around trying to find where that particular data lives.

If you are a Google school, you’ll like that Kiddom integrates with Google Drive. Teachers can share docs, sheets, and forms directly with students without leaving Kiddom’s ecosystem. In fact, with Kiddom, you get everything you love about Google Classroom as well as the features only Kiddom brings to learning such as:

the ability to plan, assess, and analyze via a free library of standards-aligned resources

quick lesson planning using an integrated curriculum planner that can personalize instruction

unlimited possibilities for student ownership as they submit work, track their own progress, and solicit feedback from teachers

standards-based lesson plans which allow teachers to track completion of skills

easy-to-read, actionable reports that help teachers understand individual student performance

a flexible curriculum planner that allows teachers to modify individual student learning pathways

Because Kiddom works with Google Classroom, this may be the best option for schools that like Google Classroom but need more.

Beneylu

Beneylu is a K-8 online learning platform that puts critical classroom applications, resources, activities, and games in a secure online universe that is accessible to parents, teachers, and students. You start with a basic framework and add the tools that you want in your classroom. Classrooms are personalized to student needs with apps teachers download and install. Here are the most common selections:

homework–assign and submit homework via a dedicated submission folder students create

calendar–share important class dates, birthdays, and holidays

profile–provide background material on the teacher

parent-teacher contact book–send private notes to all or some parents

blog–post text, images, and videos of class events, discussion questions, or how-tos

workshop–provides templates for a variety of writing exercises such as newsletters, reports, and presentations

media library–collect and share media resources

GPS–find map locations around the world

Beneylu is a little like Moodle with its highly-adaptable options but without the intimidation that accompanies any mention of the word ‘Moodle’.

Moodle

Of all the LMSs available, none are as flexible, scalable, feature-rich, and affordable as the open-source Moodle. Because it’s platform-agnostic, it has few limitations and can be as close as any on this list to the fully-featured setup of traditional LMSs such as BlackBoard and Canvas. You add exactly what you need via plugins you search for in an extensive library. Besides traditional LMS classroom needs such as gradebooks and lesson planning, Moodle allows you to add:

blogs

forums and chats

podcasts

shared classroom space

quizzes

workshops and online meetings

a database, wiki, or photo gallery

various online webtools that sync with Moodle

Google Apps within Moodle.

badges

But this flexibility and scalability comes with a price. Though the basic framework and most of the plugins are free, setup and use can be challenging. In fact, I can attest to that from experience.

***

Classroom management tools vary from fully-featured LMSs to easy-to-set-up, user-friendly alternatives. If I had to pick one from these four that balances rich features with teacher-friendliness, it would be Kiddom. Besides traditional classroom management tools, you get two you don’t find in any of the others: 1) deep analytics to evaluate student progress, and 2) a focus on standards-based teaching that makes it easy to match student success to class goals.

What’s your experience with these programs?