#servicenow adapter

[pointelinc]

Unleash the potential of Genesys Cloud and ServiceNow for a better Customer Experience with Pointel’s Genesys Adapter for ServiceNow.

Pointel Adapter integrates Genesys Cloud with ServiceNow to boost the efficiency of your contact center agents. Empower your agents with 360-degree customer insights to increase First-Call Resolution and provide a superior customer experience.

Register for the Demo!

[stuarttechnologybob]

What are the pros and cons of ITIL and ServiceNow ITSM?

ServiceNow ITSM Implementation Services

ITIL is a widely and commonly accepted framework used for managing IT services and ServiceNow ITSM is a majorly leveraged platform that brings these best practices to life with its implementation. They help businesses to deliver more reliable, efficient and user-focused IT support with its adaptation. However, like any system, there are benefits and challenges to consider.

Pros -

Organized IT Process:

ITIL assists and grants a clear structure for managing IT services, while ServiceNow ITSM aids the teams to follow a standard operating through structure with automated workflows. As the initiative assures that the frequency of consistency and lowered errors, makes the process easier to handle daily operations with its smooth implementations into the system.

Faster Response & Quick Resolution:

ServiceNow ITSM automates the tasks i.e. ticket creation, assignment, and status updates with its leveraging into the system. This speeds up how fast the IT teams and working professionals respond to raised concern and resolve the issue by improving the service quality of the deliverables.

Self-Service and User Empowerment:

As the users can access for help through self-service portals and knowledge bases without needing to contact IT teams directly or reach-out the assistance window. This lowers the number of support requests and gives users quicker solutions.

Performance Tracking and Insights:

With the assistance of real-time dashboards and data analytics reports, the IT managers and senior officials can monitor their activity and, track the service trends, and identify areas for improvement. This data-driven approach leads to better planning and resource management.

Alignment with Industry Standards:

ServiceNow ITSM supports ITIL out of the box ideas as it assure businesses can easily adopt and get globally recognized with the standard practices that are set as per business standards. This all improves the compliance process and service for overall consistency across the working professionals.

Cons -

Complex Implementation:

Setting up ITIL processes and systems on ServiceNow requires proper planning and technical knowledge without it may get stuck up or entitled up and leads towards a system mess. Without prior guidance or experience, implementation can become a massive crushing stone for the organization.

High Costs:

Sometimes, the licensing fees and setup costs with customizations can be expensive or costly, especially for small or mid-sized companies and organizations. With the constant ongoing support and training add a loop or hole to the investment of the business and set up as a major drawback for the company..

User Adoption Challenges:

Switching between multiple or into a new system may face resistance from employees who are used to older methods. At the same time, the improper onboarding session and training might seem essential for a smooth transition but might get tangled up.

ServiceNow ITSM boosts IT efficiency, streamlines processes, and increases service delivery. With expert guidance from providers like Suma Soft, INRY, Fidel Technologies, and Glidefast, businesses can maximize their benefits while overcoming challenges.

[intellimindzblog]

Flowing Innovation: Harnessing ServiceNow for Seamless Service Delivery

ServiceNow is a cloud-based platform designed to streamline and automate various business processes, primarily focusing on IT service management (ITSM). It provides a suite of tools that help organizations improve service delivery, enhance operational efficiency, and manage workflows effectively.

Key Features of ServiceNow:

Incident Management: Facilitates the tracking and resolution of IT incidents, ensuring quick response times and minimal disruption to services.

Problem Management: Identifies the root causes of recurring issues, enabling organizations to implement long-term solutions and reduce future incidents.

Change Management: Streamlines the process of planning, assessing, and executing changes to IT systems, minimizing risk and ensuring service continuity.

Self-Service Portal: Offers users an intuitive interface to submit requests, access knowledge articles, and track the status of their issues, enhancing user experience and reducing support workload.

Asset and Configuration Management: Manages IT assets and configurations, providing visibility into the entire IT environment and helping organizations optimize resource utilization

Workflow Automation: Enables the creation of automated workflows to streamline various business processes across departments, improving efficiency and reducing manual effort.

Benefits of ServiceNow:

Improved Efficiency: Automates routine tasks and processes, allowing IT teams to focus on strategic initiatives rather than repetitive tasks.

Enhanced Visibility: Provides real-time insights and analytics, helping organizations make informed decisions based on data.

Better Collaboration: Facilitates communication and collaboration across teams, breaking down silos and fostering a more integrated approach to service delivery.

Scalability: Adapts to the growing needs of organizations, from small businesses to large enterprises, allowing for seamless expansion of services.

By leveraging ServiceNow, organizations can create a more responsive and efficient service management framework, ultimately enhancing user satisfaction and driving business success.

[rajaganapathi114]

Unlocking the Power of ServiceNow: A Deep Dive into Integration Types

In an era where digital transformation is paramount, ServiceNow stands out as a powerful platform for IT service management (ITSM). However, the true potential of ServiceNow is unlocked through its various integration capabilities. In this blog, we'll take a deep dive into the different types of ServiceNow integrations and explore how they can enhance your organizational efficiency and effectiveness.

If you want to advance your career at the Servicenow Training in Chennai you need to take a systematic approach and join up for a course that best suits your interests and will greatly expand your learning path.

Why Integration Matters

Integrating ServiceNow with other applications and systems is essential for creating streamlined workflows and ensuring seamless data flow. Effective integration not only enhances service delivery but also fosters collaboration across departments, driving better business outcomes.

Types of ServiceNow Integrations

1. API Integrations

ServiceNow offers a comprehensive set of REST and SOAP APIs that facilitate integration with external systems. These APIs enable organizations to automate the exchange of data, allowing for real-time updates and enhanced operational efficiency.

Key Benefits:

Real-Time Synchronization: Ensures data consistency across platforms.

Reduced Manual Work: Minimizes errors associated with manual data entry.

Enhanced Flexibility: Easily adapt to changing business needs.

2. Third-Party Application Integrations

ServiceNow seamlessly integrates with a variety of third-party applications, including Salesforce, Microsoft Teams, and Jira. These integrations enable teams to access and share information effortlessly, improving collaboration and communication.

Key Benefits:

Streamlined Collaboration: Keeps teams aligned and informed.

Improved Workflow Efficiency: Reduces the time spent switching between applications.

Centralized Information: Provides a single view of service requests and incidents.

3. Orchestration Integrations

Orchestration allows organizations to automate complex processes that span multiple systems. By integrating with tools like Active Directory and cloud services, ServiceNow can perform tasks based on predefined triggers, streamlining operations.

Key Benefits:

Operational Efficiency: Automates repetitive tasks to save time.

Faster Response Times: Speeds up incident resolution through automation.

Cost Reduction: Lowers operational costs by eliminating manual processes.

With the aid of Best Online Training & Placement programs, which offer comprehensive training and job placement support to anyone looking to develop their talents, it's easier to learn this tool and advance your career.

4. Event Management Integrations

Integrating ServiceNow with event management tools helps organizations monitor their IT environments proactively. This integration enables automatic incident creation in response to alerts from monitoring systems, enhancing reliability.

Key Benefits:

Proactive Monitoring: Detects issues before they escalate into problems.

Enhanced Service Availability: Improves uptime and reliability of IT services.

Data-Driven Insights: Offers valuable insights into system performance.

5. Data Import/Export Integrations

ServiceNow provides various methods for importing and exporting data, facilitating the transition from legacy systems or integration with data warehouses. This capability is crucial for consolidating information and enhancing reporting.

Key Benefits:

Efficient Data Migration: Simplifies the transition from old systems.

Comprehensive Reporting: Enables better analysis through consolidated data.

Informed Decision-Making: Supports strategic planning with unified data access.

6. Custom Integrations

For unique business requirements, organizations can develop custom integrations using ServiceNow's scripting capabilities. This flexibility allows businesses to create tailored solutions that fit their specific processes.

Key Benefits:

Tailored Solutions: Custom-built to align with organizational goals.

Adaptability: Easily adjust to evolving business needs.

Optimized Processes: Streamlines workflows based on unique requirements.

Conclusion

Unlocking the power of ServiceNow through effective integration is crucial for organizations aiming to enhance their operational efficiency and service delivery. By understanding and implementing various integration types—API, third-party applications, orchestration, event management, data import/export, and custom solutions—organizations can create streamlined workflows, improve collaboration, and make data-driven decisions.

[impossiblegardenpeanut]

Unlocking Agile Operations with the Power of Information Cloud

Introduction

In today’s rapidly changing digital landscape, agility is more than a competitive edge—it’s a business necessity. Organizations must be able to respond quickly to market demands, customer needs, and operational disruptions. This is where the Information Cloud comes in, serving as a dynamic foundation for enabling agile operations across all business functions.

The Information Cloud refers to an integrated, cloud-native environment that centralizes data, applications, and services to support fast, flexible, and scalable decision-making. Whether in manufacturing, logistics, finance, or customer service, an Information Cloud empowers teams with real-time insights, collaboration tools, and data-driven automation—transforming rigid processes into responsive, intelligent workflows.

What Is an Information Cloud?

An Information Cloud is a cloud-based infrastructure that brings together data storage, analytics, and communication platforms under one secure, accessible ecosystem. It supports:

Unified data access across departments

Real-time analytics and reporting

Scalable storage and compute power

Seamless integration with business applications

Intelligent automation and AI-driven decisions

Popular platforms enabling this capability include Microsoft Azure, AWS, Google Cloud, and hybrid solutions that blend private and public cloud environments.

Key Benefits of an Information Cloud for Agile Operations:

Real-Time Decision-Making Access to up-to-the-minute data enables faster, more informed decisions, especially during critical business events or disruptions.

Cross-Team Collaboration Cloud-based collaboration tools and shared data platforms help teams work in sync, regardless of location or department.

Operational Flexibility Agile workflows powered by cloud data ensure your business can pivot quickly—adapting to new demands without the need for infrastructure changes.

Cost Efficiency and Scalability Pay-as-you-go models and elastic scaling ensure you only use the resources you need, reducing operational overhead.

Business Continuity and Resilience Cloud-based backups, failovers, and remote access protect operations from on-premise system failures or disasters.

How to Build an Agile Operation with Information Cloud:

Centralize Data Repositories Unify siloed data sources into cloud platforms like Azure Data Lake, AWS S3, or Google BigQuery.

Adopt Cloud-Native Tools Leverage platforms like Power BI, Tableau, or Looker for real-time dashboards and analytics.

Automate Workflows Use services like Azure Logic Apps, AWS Lambda, or ServiceNow for intelligent process automation.

Enable Self-Service Analytics Empower employees with no-code/low-code tools to build their own reports and automate tasks.

Ensure Governance and Security Use built-in cloud controls to maintain compliance, monitor access, and enforce data privacy.

Real-World Use Cases:

Supply Chain Agility: Real-time tracking and predictive analytics enable proactive inventory management and logistics.

Finance and Accounting: Automated reporting and forecasting tools ensure quick insights into cash flow and profitability.

Healthcare Operations: Unified patient records and predictive care management enhance service delivery.

Smart Manufacturing: IoT sensors and cloud analytics optimize production schedules and machine maintenance.

Best Practices:

Start small with one or two cloud-enabled processes before scaling.

Regularly review data governance policies for security and compliance.

Train staff on cloud collaboration tools and agile methodologies.

Continuously monitor performance using integrated dashboards.

Conclusion:

An Information Cloud is more than just storage—it's the digital nervous system of an agile enterprise. By centralizing data, empowering teams with intelligent tools, and fostering cross-functional collaboration, it enables businesses to move faster, respond smarter, and operate more efficiently. Whether you're building smart factories, modernizing back-office functions, or enhancing customer experiences, the Information Cloud equips your organization to lead with agility in a digital-first world.

[cybersecurityict]

Low Code Development Platform Market Size, Share, Analysis, Forecast, and Growth Trends to 2032: Transforming Software Development for SMEs and Enterprises

The Low Code Development Platform Market size was recorded at USD 22.80 Billion in 2023 and is expected to surpass USD 271.7 Billion by 2032, growing at a CAGR of 31.7% over the forecast period of 2024-2032.

Low Code Development Platform Market is rapidly transforming the software development landscape by enabling faster application creation with minimal coding. Businesses across industries are adopting these platforms to empower non-technical users, accelerate digital transformation, and cut down development costs. With strong traction in the USA and growing adoption across Europe, the market is reshaping how organizations approach innovation.

US Low Code Development Platform Market Set for Rapid Growth

Low Code Development Platform Market is gaining momentum as demand for agility and speed in application delivery increases. Enterprises are leveraging low code tools to bridge the IT-business gap, streamline workflows, and respond faster to changing customer and market needs without relying solely on traditional development teams.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/2877 

Market Keyplayers:

Appian

LANSA

Pegasystems Inc.

AgilePoint 

Oracle

Betty Blocks

Mendix Technology BV

Microsoft

OutSystems

Salesforce, Inc.

ServiceNow

Zoho Corporation Pvt. Ltd.

Quickbase

Creatio

Market Analysis

The Low Code Development Platform Market is being driven by the need for faster digital solutions, a shortage of skilled developers, and increasing pressure to deliver personalized user experiences. These platforms enable organizations to create robust, scalable apps without deep coding knowledge, supporting rapid innovation. The USA leads the adoption wave, fueled by tech-forward enterprises and startup ecosystems. Meanwhile, Europe's regulatory environment encourages secure, compliant, and citizen developer-friendly solutions.

Market Trends

Rise of citizen development enabling non-IT staff to build apps

Integration of AI and ML tools for intelligent automation

Adoption in large enterprises for complex app development

Growing popularity of drag-and-drop interfaces

Expansion of platforms with cloud-native architecture

Enhanced support for enterprise-level security and governance

Vertical-specific low code solutions in healthcare, finance, and logistics

Market Scope

Low code platforms are redefining digital agility across sectors. They offer the capability to launch MVPs quickly, integrate with legacy systems, and adapt to evolving user needs with minimal resource investment.

Democratization of app development

Seamless third-party and API integrations

Cross-platform functionality (web, mobile, desktop)

Workflow automation and digital forms

Reduced time-to-market for new applications

Lower development and maintenance costs

Empowerment of hybrid teams (IT + business units)

Forecast Outlook

The Low Code Development Platform Market is expected to experience dynamic growth, propelled by business demand for rapid innovation and operational flexibility. As more enterprises embrace hybrid work and digital-first strategies, low code platforms will become foundational to agile app development. Key to market leadership will be scalability, customization capabilities, and support for governance, making these platforms essential for enterprise-grade digital ecosystems in both mature and emerging markets.

Access Complete Report: https://www.snsinsider.com/reports/low-code-development-platform-market-2877 

Conclusion

The Low Code Development Platform Market is no longer a tech trend—it’s a core enabler of modern business agility. Whether it's a startup in Berlin or a Fortune 500 in New York, companies are embracing low code to move faster, innovate smarter, and close the developer gap.

Related Reports:

Explore the growth of the digital twin market in the US

Analyze growth opportunities in the US DataOps platforms industry

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

[the-cash-cow]

How This Leading NBFC is Reshaping Lending with Technology and New Loan Products

A new wave of transformation is underway in the lending space as Poonawalla Fincorp Limited, one of India’s prominent non-banking finance companies (NBFCs), integrates smarter systems to enhance efficiency. With a strong presence across the country, the company has combined tech innovation with product expansion to meet the financial needs of both individuals and small businesses. Its latest moves include streamlining collections with advanced automation and launching new loan categories tailored for different customer segments.

Digital Tools Transform Collection Strategy

Poonawalla Fincorp Limited has taken a data-first approach to debt management by launching a fully automated platform that uses customer interaction patterns to manage collections. This new system draws from digital communication data, phone interactions, and field engagement. Unlike older collection methods that required manual interventions and weeks of coordination, the new platform trims down the entire process by several days.

Using more than 100 micro-level strategies, the system tailors engagement based on customer behavior. From the tone of messaging to the timing of follow-ups, everything is optimized to align with how the customer prefers to communicate.

Also Read: Poonawalla Fincorp’s Gold Loan Offering: A Timely Step Toward Empowered Borrowing 

Automation Reduces Collection Delays

One of the most noteworthy changes is in how the company now assigns cases to agents. Previously, it could take days to assign delinquent accounts to the right channel—whether through digital reminders or on-ground staff. With the latest system, this step now takes less than three hours. Not only does this improve response times, but it also makes the recovery process more structured and customer-centric.

The use of machine learning and predictive insights has made risk profiling sharper. These tools can identify accounts that may turn risky well before traditional systems would detect warning signs. According to the company, this makes risk evaluation two to three times more accurate.

Arvind Kapil, Managing Director & CEO of Poonawalla Fincorp Limited, shared,

“Our adoption of AI in debt management is about smarter, data-driven decisions that improve outcomes. By combining predictive insights with governance controls, we are redefining collection strategies to be more effective, adaptive, and responsive to customer engagement.”

Call Monitoring Ensures Governance

To ensure that high-tech collections don’t compromise customer respect or regulatory standards, Poonawalla Fincorp has deployed a call audit mechanism. This feature monitors conversations between agents and customers, checking if communication guidelines are being followed. It acts as a safeguard to ensure all processes meet internal and external compliance benchmarks.

In short, it’s not just about speed but also about accountability—creating a digital trail for every interaction and protecting the company’s reputation in sensitive matters.

Also Read: The Growing Prevalence of Instant Personal Loans in India

Advancing Credit Assessment with Research Partnership

Poonawalla Fincorp has gone a step further by improving how it evaluates new loan applications. In collaboration with IIT Bombay, the company developed an underwriting system that streamlines credit checks for retail loans. By automating parts of the decision-making process, the system reduces the time and human effort involved.

Productivity among credit officers has reportedly risen by 40%, and the company now handles higher volumes without compromising assessment quality. This also improves customer satisfaction by reducing wait times and improving transparency.

Governance and Internal Systems Strengthened

Poonawalla Fincorp Limited has continued this automation push in other departments. A partnership with ServiceNow has allowed them to build systems for internal audit and compliance. These upgrades are making internal checks quicker and more efficient, adding another layer of governance to daily operations.

Human resource functions too are benefiting from digitisation. Whether it’s candidate evaluation or onboarding, the company uses tech to make HR processes less risky and more reliable.

New Loan Products Introduced for Varied Borrowers

While technology is improving how the company operates, its loan offerings are also becoming more inclusive and customer-friendly. In April, Poonawalla Fincorp Limited introduced two new financial products: gold loans and a premium offering under the name ‘PFL Prime.’

Gold Loans

This product caters to individuals in need of quick liquidity without a complex approval process. By using gold as collateral, the loan is disbursed faster, and the risk is lower for the lender. These loans are ideal for short-term financial needs, and the company has designed the repayment structure to be flexible.

PFL Prime

Tailored for salaried professionals with a good repayment track record, the ‘PFL Prime’ product features preferential interest rates, smooth digital documentation, and priority processing. It is aimed at working professionals who value convenience and faster access to funds.

Existing Loan Categories

In addition to these new offerings, the company continues to provide personal loans, pre-owned car finance, and business loans. Its business loan segment especially serves small enterprises that often find it hard to access credit from traditional banks.

Operations and Financial Performance Snapshot

With a footprint across 18 states and two Union Territories, Poonawalla Fincorp has built an active customer network and workforce. As of March 31, its assets under management (AUM) stood at ₹35,631 crore. The company has over 3,500 employees contributing to operations.

Although net profit in Q4FY25 dipped by 81.2% to ₹62.3 crore due to one-time expenses and legacy provisioning, the company’s revenue from operations climbed over 27% year-on-year to ₹1,166.27 crore. This suggests robust growth and rising demand for its financial services despite temporary profit fluctuations.

Also Read: Poonawalla Fincorp Leverages AI to Revolutionize Debt Management and Governance

A Future-Looking Strategy in Action

By combining innovation, compliance, and customer understanding, Poonawalla Fincorp is building a roadmap that supports both efficiency and expansion. These recent upgrades indicate a company not just reacting to trends but actively shaping how non-banking lenders operate in India.

The company’s willingness to invest in digital tools and simultaneously introduce new credit products reflects a forward-looking strategy. It’s an approach that aligns well with a changing consumer base—one that values speed, personalization, and trust.

Conclusion Poonawalla Fincorp Limited’s recent steps show how financial institutions can evolve without losing sight of compliance or customer care. From smarter collection systems and AI-driven underwriting to practical loan offerings like gold loans and PFL Prime, the company is creating a balanced ecosystem. As the lending sector grows more competitive, such moves will likely set a standard for how tech and customer focus can work hand in hand.

[generativeinai]

How AIOps Platform Development Is Redefining Modern ITSM with AI-Driven Automation and Predictive Insights?

In the ever-evolving landscape of IT operations, businesses are dealing with increasing complexities, larger data volumes, and higher expectations for service availability. Traditional IT Service Management (ITSM) solutions are no longer sufficient to meet modern enterprise needs.

Enter AIOps Platform Development—a transformative approach that combines artificial intelligence, machine learning, and big data analytics to automate IT operations and deliver predictive insights. AIOps is not just a technological shift; it is the future of efficient, intelligent, and scalable ITSM.

Understanding AIOps in the ITSM Ecosystem

What Is AIOps?

AIOps (Artificial Intelligence for IT Operations) refers to platforms that leverage AI and ML algorithms to automate and enhance various IT operational tasks. These include event correlation, anomaly detection, root cause analysis, and performance monitoring.

Why Traditional ITSM Falls Short

Relies heavily on manual processes and human intervention

Lacks real-time data analysis for proactive decision-making

Cannot scale to handle multi-cloud and hybrid environments

Struggles to correlate incidents across fragmented tools

The Core Benefits of AIOps Platform Development for ITSM

1. Real-Time Incident Detection and Response

AIOps platforms can detect anomalies in real time, automatically flagging unusual behavior or system errors. This enables IT teams to act quickly, reducing Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR).

2. Predictive Insights and Issue Prevention

By analyzing historical and real-time data, AIOps can predict potential system failures or capacity issues before they occur. This predictive capability helps IT teams move from reactive to proactive operations.

3. Automated Root Cause Analysis

Instead of manually sifting through logs, AIOps platforms automatically correlate events from different systems and identify the root cause of incidents. This drastically reduces troubleshooting time and effort.

4. Noise Reduction Through Event Correlation

Modern IT environments generate thousands of alerts. AIOps filters out the noise by correlating similar events and highlighting only critical issues that need attention.

5. Enhanced ITSM Workflows

AIOps integrates seamlessly with existing ITSM tools like ServiceNow, BMC Remedy, and Jira. It enhances workflows by automatically creating and updating tickets, assigning tasks, and tracking SLAs.

Key Components of AIOps Platforms

Data Ingestion Layer

Collects data from various sources, including logs, metrics, events, traces, and application performance data.

Machine Learning Engine

Learns from patterns, predicts anomalies, clusters similar incidents, and adapts over time to provide more accurate outputs.

Automation Orchestration

Executes predefined responses or scripts based on AI decisions—like restarting services, reallocating resources, or updating tickets.

Visualization and Dashboards

Provides IT managers with real-time dashboards for system health, alerts, and predictive analytics in an easily digestible format.

Use Cases of AIOps in Modern ITSM

1. Intelligent Incident Management

Automatically classifies, prioritizes, and routes incidents based on severity and impact—accelerating resolution.

2. Change Impact Analysis

Predicts the outcome of a system update or configuration change, allowing IT to plan better and reduce risks.

3. Capacity Planning

Analyzes usage trends to predict future resource needs and prevent outages due to resource exhaustion.

4. Compliance and Security Monitoring

Detects unusual behavior and unauthorized access patterns, supporting compliance and enhancing cybersecurity efforts.

How AIOps Transforms ITSM into a Business Enabler

From Reactive to Proactive: ITSM teams can prevent problems instead of just resolving them.

From Manual to Automated: Repetitive tasks are handled autonomously, allowing humans to focus on strategy.

From Silos to Unified Visibility: Data from disparate systems is centralized and contextualized for smarter decisions.

Challenges in AIOps Platform Development

Despite its potential, AIOps implementation comes with its own set of challenges:

Data Quality: Poor quality or siloed data can impair AI accuracy.

Integration Complexities: Requires seamless integration across diverse IT systems and tools.

Skill Gaps: IT teams must upskill to interpret AI-driven insights effectively.

Change Management: Shifting from legacy systems to AIOps requires cultural and operational change.

Steps to Implement AIOps in Your ITSM Strategy

Step 1: Assess Operational Maturity

Identify current ITSM challenges, gaps in automation, and areas of high incident volume.

Step 2: Define Objectives and KPIs

Set clear goals such as reducing MTTR, improving SLA adherence, or minimizing alert fatigue.

Step 3: Choose the Right AIOps Platform

Evaluate platforms based on scalability, compatibility with existing tools, and AI capabilities.

Step 4: Start with Pilot Projects

Implement AIOps in a specific area (e.g., incident management or log analysis) and measure improvements.

Step 5: Integrate with Existing ITSM Tools

Ensure the AIOps platform complements tools like ServiceNow or BMC by enabling bidirectional syncs.

Step 6: Train and Upskill Teams

Educate teams on interpreting AI insights, modifying automation rules, and maintaining AI models.

Future Trends Shaping AIOps and ITSM

AI-Augmented Human Collaboration

AI will serve as a co-pilot, recommending actions while humans retain decision-making control.

Autonomous Operations

Fully autonomous systems will become a reality, where AI handles monitoring, resolution, and scaling without human involvement.

Federated Learning and Edge AI

AIOps will evolve to support decentralized learning models for faster, localized IT decision-making.

Verticalized AIOps Solutions

Tailored AIOps for industries like healthcare, finance, and telecom will emerge, offering industry-specific KPIs and workflows.

Conclusion

AIOps platform development is not just reshaping IT operations; it is redefining the very fabric of modern ITSM. With AI-driven automation and predictive insights, businesses can achieve operational efficiency, reduce downtime, and deliver exceptional digital experiences. By proactively managing incidents, optimizing resources, and streamlining workflows, AIOps turns IT from a cost center into a strategic enabler of business growth.

[appitsoftware]

Revolutionize Business Workflows with ServiceNow AI Solutions

Unlock Seamless Business Efficiency Through Intelligent Automation

In the ever-evolving digital landscape, organizations are under constant pressure to deliver faster, smarter, and more efficient services. To stay ahead, enterprises must move beyond traditional workflow management and embrace AI-driven solutions that enable real-time decisions, proactive operations, and seamless user experiences. This is where ServiceNow AI Solutions come into play—redefining enterprise workflows with intelligence, automation, and precision.

By integrating AI into core business functions, ServiceNow transforms the way organizations work, eliminating repetitive tasks, predicting issues before they occur, and creating workflows that learn, adapt, and optimize over time.

What Makes ServiceNow AI a Game-Changer for Modern Enterprises?

ServiceNow, already a global leader in digital workflow management, takes its capabilities to the next level with AI, machine learning (ML), and natural language understanding (NLU). These technologies power the Now Platform, enabling businesses to:

🤖 Automate complex workflows across IT, HR, customer service, and operations

🧠 Leverage predictive intelligence to make faster, smarter decisions

⚙️ Reduce manual effort and human error with AI-powered task management

📈 Boost productivity, compliance, and cost-efficiency at scale

ServiceNow AI doesn’t just streamline operations—it empowers transformation by creating connected, intelligent ecosystems.

Key AI Capabilities of ServiceNow

🔍 Predictive Intelligence

ServiceNow’s predictive models classify, prioritize, and route tasks with precision—accelerating incident resolution and resource allocation.

Ticket triage for IT service desks

Auto-prioritization of cases based on urgency

Improved SLA compliance through early detection

💬 Natural Language Understanding (NLU)

Users can interact with ServiceNow using everyday language. The platform understands intent and context, making it easier for employees to create, update, or track requests.

Virtual agents that resolve common queries

AI-powered chatbots integrated with portals and mobile apps

Contextual search that learns over time

🔁 Automated Workflows

From onboarding new employees to resolving customer issues, ServiceNow AI builds dynamic workflows that respond intelligently to changing conditions.

Rule-based and adaptive automation

Cross-departmental coordination (IT, HR, Legal, Finance)

Event-triggered actions and alerts

📊 AI-Powered Analytics & Insights

With AI integrated into its reporting engine, ServiceNow delivers deep operational insights through customizable dashboards and real-time data visualization.

Anomaly detection and root cause analysis

Performance tracking across departments

Strategic decision support using AI trends

Transforming Key Business Functions with ServiceNow AI

✅ IT Service Management (ITSM)

With ServiceNow AI, IT teams resolve incidents faster, reduce ticket volumes, and deliver proactive support. Features include:

Virtual agents that deflect L1 queries

Automated change impact assessments

Intelligent alerting and incident response

✅ Customer Service Management (CSM)

Deliver personalized, connected support experiences with:

AI-driven case assignment

Real-time issue resolution suggestions

Seamless omni-channel interactions with smart bots

✅ HR Service Delivery

Revolutionize employee experiences with intelligent HR workflows:

AI-powered onboarding and offboarding

Predictive employee query management

Automated documentation and approval routing

✅ Security Operations (SecOps)

Strengthen your security posture with faster detection and resolution:

Threat intelligence correlation

Automated incident response playbooks

AI-based vulnerability prioritization

ServiceNow and the Future of Autonomous Workflows

ServiceNow is pioneering the shift toward autonomous digital operations, where workflows operate independently, adjust dynamically, and learn continuously. Through advanced AI and machine learning, ServiceNow enables:

Self-healing systems that fix issues before users notice

Hyperautomation across multi-cloud environments

Real-time service optimization across global enterprises

These innovations represent a future-proof strategy for businesses that want to scale, innovate, and compete in a digital-first world.

Appit Software: Your Partner for ServiceNow AI Integration

At Appit Software, we help organizations harness the full potential of ServiceNow AI Solutions to transform workflows and elevate performance. Our certified ServiceNow consultants specialize in:

🚀 Implementation and customization of ServiceNow AI features

🔗 Integration with third-party systems (ERP, CRM, ITSM, etc.)

🧩 Building intelligent workflows tailored to your industry

📊 AI-driven insights and KPI reporting frameworks

🛠️ Ongoing support, upgrades, and workflow optimization

Whether you're starting your ServiceNow journey or scaling your automation, Appit delivers enterprise-grade solutions designed for long-term impact.

Industries Benefiting from ServiceNow AI

We serve a broad spectrum of industries, including:

Financial Services

Healthcare & Life Sciences

Retail & eCommerce

Manufacturing

Telecommunications

Government & Public Sector

Our tailored ServiceNow AI implementations solve sector-specific challenges, from regulatory compliance to global service delivery.

Conclusion: Intelligent Workflows Are No Longer Optional

To survive in today’s hyper-competitive, fast-paced business environment, companies must do more than digitize—they must intelligently automate. ServiceNow AI Solutions, backed by expert implementation from Appit, deliver the foundation for resilient, agile, and intelligent enterprises.

[stuarttechnologybob]

How ServiceNow GRC Implementations Improve Regulatory Compliance in the US? ServiceNow GRC Implementation Services

Following the standard regulations norms, is essential for businesses in the US to avoid and safeguard its business from fines and legal issues. ServiceNow GRC (Governance, Risk, and Compliance) helps companies manage compliance efficiently. It automates tasks, reduces risks, and updates businesses on changing regulations. With GRC implementation, companies can smoothen down their compliance policies and focus towards their upcoming growth practices with steady future.

How Does ServiceNow GRC Help with Compliance?

1. Automates Compliance Tasks -

ServiceNow GRC removes the hassle of manual tracking by automating compliance processes. GRC maintains the set of records in an organized simple manner, shortens the audits system, and assures the businesses follows standard regulations without any extra or additional effort.

2. Detects Risks Early -

The system helps businesses identify risks before they become serious problems. Companies can fix issues quickly and avoid compliance violations by providing real-time risk assessments.

3. Keeps Everything in One Place -

GRC centralizes and stitches down towards a single hand held compliance management policy. The businesses address and note track down their operating policies, regulations, and security measures from a single hand held dashboard, making it an easier and simplified option to roll out and stay organized.

4. Provides Instant Alerts -

With real-time monitoring and addressing supervision, businesses can receive updates and alerts about the compliance gaps or security threats into their system within a timely set duration. This allows and seeks them to take quick action and prevent costly mistakes that may arise in the future.

5. Makes Audits Easy -

Preparing the audit sheet can be stressful and challenging sometimes, but Service GRC shorten the process and eases the proceedings. It also generates the automated reports, assuring the businesses have all set groups of necessary documents and are ready for the compliance checks and audits.

6. Adapts to Changing Regulations -

Laws and industry rules change frequently. Service GRC assists the business to stay up to date as per the market standard norms, and understand the risk of potential threats and fines for non-compliance and breaking certain levels of set norms.

7. Strong Data Security -

Merging the security controls with compliance processes, Service GRC aids to protect and safeguard the sensitive data of the business with its implementation into the system. It also assures the businesses meet the standard requirements for laws like GDPR, HIPAA, and SOX without extra effort.

ServiceNow GRC makes compliance easier by automating tasks, identifying risks, and keeping businesses updated on regulations norms and compliance practices. With the real-time alerts, simplified audits, and better security procedures, the companies can avoid and neglect themselves from legal issues and focus on success.

ServiceNow GRC in the current competitive market is a must and essential for businesses looking to stay compliant and minimize their operating risks. Companies like Suma Soft, INRY, Fidel Technologies, and Glidefast specialize in implementing ServiceNow GRC and helping companies customize and optimize the platform to meet their desired needs and business demands.

[helloritika]

Why Every Product Manager Needs to Understand Generative AI in 2025

In 2025, the role of the Product Manager (PM) is undergoing a significant transformation. With the rapid advancement of Generative AI (GenAI), PMs are now expected to be AI-literate, integrating AI capabilities into product strategies and development processes. This shift is not merely a trend but a fundamental change in the product management landscape. This is why more professionals are turning to an AI product manager course not just to stay relevant, but to lead.

The Rise of Generative AI in Product Management

Generative AI refers to algorithms that can generate new content, designs, or data based on existing information. In product management, this means AI can assist in creating user stories, designing interfaces, or even drafting marketing content. According to a report by McKinsey, AI agents are now capable of conversing with customers and planning subsequent actions, such as processing payments or checking for fraud .

This capability transforms the way PMs approach product development, requiring them to understand and leverage AI tools effectively.

Why AI Literacy is Essential for PMs

1. Enhanced Decision-Making

AI tools can analyze vast amounts of data to provide insights that inform product decisions. PMs who understand how to interpret and utilize these insights can make more informed choices about product features, user experience, and market strategies.

2. Improved Efficiency

Generative AI can automate routine tasks such as drafting product requirements or summarizing user feedback. This automation allows PMs to focus on strategic planning and innovation. For instance, tools like Viya Copilot have been demonstrated to streamline development and AI-assisted data modeling.

3. Competitive Advantage

Companies that integrate AI into their products can offer more personalized and efficient solutions to customers. PMs with AI knowledge can lead these initiatives, giving their organizations a competitive edge. ServiceNow, for example, projects its AI-based software products will grow significantly in the coming years, highlighting the importance of AI in product strategy.

As Generative AI becomes more prevalent, PMs must adapt by acquiring AI literacy. Understanding and leveraging AI tools not only enhances decision-making and efficiency but also positions PMs to lead in an increasingly competitive market. Investing in AI manager courses can provide the knowledge and skills necessary to navigate this evolving landscape successfully.

[innovationalofficesolution]

Building Smarter Workflows: Embedding Decision Pulse in Enterprise Tech Stacks

In today’s dynamic enterprise landscape, agility and intelligence are no longer optional—they’re essential. Organizations are increasingly turning to AI-driven solutions to automate processes, enhance collaboration, and accelerate decision-making. At the heart of this transformation is Decision Pulse, a cutting-edge workflow engine by OfficeSolution that seamlessly integrates with enterprise tech stacks to enable smarter, faster, and more transparent operations.

Why Smarter Workflows Matter

Traditional workflows, often siloed across departments and tools, can be slow, error-prone, and lacking in real-time visibility. These inefficiencies create bottlenecks and prevent leaders from acting on insights when it matters most. That’s where Decision Pulse steps in—bridging the gap between data, people, and decisions by embedding intelligence directly into business processes.

Whether you're managing supply chains, customer support operations, or strategic planning cycles, smart workflows powered by Decision Pulse ensure that the right information reaches the right stakeholders at the right time.

What Is Decision Pulse?

Decision Pulse is an AI-enhanced decision intelligence layer that connects seamlessly with major enterprise platforms such as Microsoft 365, Salesforce, ServiceNow, and more. By embedding directly into these systems, Decision Pulse acts as a unified layer for:

Automated data analysis and alerting

Workflow orchestration across departments

AI-generated recommendations

Audit-ready decision logging

With native integration capabilities, Decision Pulse doesn’t just sit alongside your tech stack—it becomes part of it.

Real-Time Intelligence, Real-World Impact

Imagine a scenario where your analytics platform detects a sharp drop in product demand. Decision Pulse can instantly trigger an automated workflow: alerting supply chain managers, generating a forecast update, and recommending adjustments based on historical trends and current market data. All this happens within your existing tools, with no need for context switching or manual coordination.

This level of real-time responsiveness transforms how enterprises operate—making workflows not just automated, but truly intelligent.

Seamless Embedding in Tech Ecosystems

One of the biggest strengths of Decision Pulse is its flexibility. Whether you’re a Microsoft-first organization or operate in a hybrid cloud environment, Decision Pulse embeds directly into your ecosystem through APIs, connectors, and custom integrations. This means you can unlock the full potential of your existing infrastructure without overhauling it.

From HR to finance, from IT to marketing—Decision Pulse adapts to your unique enterprise architecture and delivers consistent, cross-functional value.

The Future of Decision-Making Is Embedded

Enterprise leaders increasingly recognize that AI needs to be operational—not experimental. With Decision Pulse by OfficeSolution, AI becomes an embedded partner in every decision, not just a back-office tool. By placing intelligence at the center of workflows, organizations gain speed, clarity, and confidence in an ever-changing business environment.

To learn how Decision Pulse can elevate your enterprise workflows, visit https://decisionpulsegenai.com/.

[avion-technology]

Why ITSM Isn’t Just for Big Corporations (Yes, Even Small Teams Need It)

“ITSM? That’s for enterprises, right?” Wrong. And that mindset could be costing your small business time, money, and sanity.

IT Service Management (ITSM) is often viewed as an enterprise-exclusive solution. But here’s the truth: smart small businesses across the USA—including Chicago-based startups—are using ITSM to scale faster, reduce downtime, and delight customers—without blowing up their budgets.

If you think ITSM isn’t for you, it’s time to shift your perspective.

The Modern Reality: Every Business Is a Tech Business

Whether you're a SaaS startup in Chicago, a retail company in New York, or a logistics firm in Texas—your business runs on IT. From cloud tools and CRMs to customer support and internal systems, you're managing IT services whether you realize it or not.

The difference between growth and stagnation? How well you manage IT.

Why Small USA-Based Teams Gain a Competitive Edge with ITSM

Here’s why small and mid-sized businesses in the USA, including those in the Chicago area, are implementing ITSM at record rates:

1. Streamlined Operations

Get rid of ad-hoc problem-solving. With ITSM, your team operates with standardized workflows that ensure consistency and predictability.

2. Do More With Less

Lean teams need lean processes. ITSM helps you automate repetitive tasks, resolve tickets faster, and improve team productivity.

3. Grow Without Growing Pains

Whether you’re a 5-person team today or plan to double next year, ITSM provides a scalable foundation that adapts to your growth.

4. Maintain Compliance & Trust

With the right ITSM setup, small businesses can ensure data privacy, meet industry standards, and build trust with customers in competitive markets like Chicago.

Still Think It’s “Too Big” for You?

Let’s clear up a few things:

“It’s too expensive.” Not when you work with a USA-based IT partner like Avion Technology. We deliver cost-effective, right-sized ITSM solutions.

“It’s overkill.” You don’t need complexity—you need clarity. We tailor ITSM setups to match your needs, whether you’re in Chicago or anywhere else in the USA.

Real-World Results: From Chaos to Control

A Chicago-based logistics startup partnered with Avion Technology after struggling with recurring IT issues and a lack of structure in their support processes. Once we implemented a lean, scalable ITSM solution, the transformation was immediate.

Ticket resolution became significantly faster, helping teams respond to issues without delays.

Most internal service requests were automated, freeing up valuable time for the core team.

Their customer experience noticeably improved, as technical disruptions became fewer and easier to manage.

Why Avion Technology Is the Right ITSM Partner for Small Businesses

Avion Technology, Inc. helps small and mid-sized USA businesses implement ITSM solutions that work—without enterprise-level red tape.

We specialize in:

ServiceNow Implementation

Custom ITSM Development

Workflow Automation and Support

Affordable, Scalable Solutions for SMBs in Chicago and beyond

Ready to Simplify IT & Grow Smarter?

Whether you’re based in Chicago, anywhere in Illinois, or across the USA, it’s time to embrace ITSM as a growth tool—not an enterprise luxury.

💡 Let’s get you started. 👉 Book a Free 30-Minute ITSM Readiness Session with Avion Technology

[sharedocsdms]

Transforming Operations with Workflow Automation: A Look into 2025

As we move into 2025, workflow automation continues to reshape the way both businesses and government entities operate. The integration of advanced technologies like artificial intelligence (AI) and machine learning (ML) into workflow automation tools has opened new opportunities for organizations to enhance their efficiency, minimize errors, and make faster, more informed decisions.

Workflow Automation Tools: A New Era of Efficiency

Workflow automation tools have undergone a massive transformation, evolving from simple task automators to sophisticated platforms capable of managing complex processes across industries. These tools now leverage cutting-edge AI and ML to streamline operations, reducing the need for manual intervention and significantly cutting down on human error. Popular platforms like ServiceNow and Atlassian are pioneering these advancements, automating everything from data entry to decision-making.

Government Workflow Automation: Streamlining Public Services

The push for government workflow automation is gaining momentum as public sector organizations recognize the benefits of faster, more efficient service delivery. Many governments are now turning to automation to reduce bureaucracy, streamline processes, and cut down on paperwork. One notable example is the U.S. government's move to modernize cloud security through the FedRAMP program, which automates security assessments to ensure faster and more secure cloud adoption.

These advancements, while promising, come with challenges. Some citizens, especially those without access to digital tools or those less tech-savvy, find it difficult to navigate fully automated government services. A case in point was the reversal of an online ID verification requirement by the Social Security Administration due to public concerns about accessibility.

The Importance of Workflow Automation Support

Implementing workflow automation tools successfully requires more than just software—it requires ongoing workflow automation support. As more organizations adopt these technologies, the demand for integration services, continuous monitoring, and staff training has surged. Companies like ServiceNow are pushing the envelope by introducing AI-driven solutions that help companies and government agencies automate their operations with greater intelligence and ease.

Having a robust support system is vital to ensure that automation tools are effectively integrated into existing systems. Whether it’s troubleshooting issues or optimizing the tools for better performance, support plays a key role in ensuring long-term success.

Looking to the Future of Workflow Automation

The future of workflow automation tools looks incredibly promising. With the rise of AI and machine learning, automation is set to become smarter and more adaptable. We can expect to see even more sophisticated tools capable of not just executing predefined tasks but also learning from data to make proactive decisions. Additionally, the increasing popularity of low-code and no-code platforms means that more people, even those with little technical expertise, will be able to build and implement custom workflows to fit their unique needs.

Final Thoughts: The Road Ahead

As we look to 2025 and beyond, it's clear that workflow automation tools are becoming indispensable for businesses and government agencies alike. These tools bring unparalleled efficiency, reduce operational costs, and enhance service delivery. However, it's crucial to remember that the success of these tools hinges on proper implementation, continuous support, and a balanced approach to accessibility. With the right strategies, workflow automation can truly transform operations for the better.

[hrtechpub]

AI-Powered Employee Onboarding: Redefining the First-Day Experience

The first impression a company leaves on a new hire often sets the tone for their entire journey with the organization. Unfortunately, many onboarding processes are manual, inconsistent, and time-consuming—leading to confusion, disengagement, and even early turnover.

Enter AI-powered employee onboarding: a smarter, faster, and more engaging way to welcome new employees. By combining automation, data, and personalization, AI is helping HR teams deliver a seamless and scalable onboarding experience that boosts productivity and enhances retention from day one.

Let’s explore how AI is revolutionizing onboarding with five key benefits:

1. Personalized Onboarding Journeys at Scale

One-size-fits-all onboarding is no longer effective. Every employee has unique needs based on their role, experience, location, and learning style.

AI-driven onboarding platforms can:

Create customized learning paths, policies, and resources for each hire

Recommend training modules based on job role or prior knowledge

Use machine learning to adapt content as the employee progresses

Example: Tools like EdApp and Leena AI tailor onboarding checklists, microlearning content, and welcome materials, ensuring every new hire gets a highly relevant experience, whether they’re joining in tech, sales, or HR.

2. Virtual Assistants and Chatbots for 24/7 Support

New hires often have tons of questions—about payroll, policies, benefits, IT setup, and more. Answering these manually can overwhelm HR teams.

AI-powered HR chatbots provide:

Instant answers to FAQs in a conversational, user-friendly manner

Step-by-step guidance through tasks like setting up email or accessing portals

Multilingual support for global teams

For instance: Platforms like Talmundo and ServiceNow Virtual Agent integrate with internal systems to guide employees through IT requests, benefits enrollment, or document submissions—without human intervention.

3. Automated Document Collection and Compliance

Paperwork is one of the most dreaded parts of onboarding—for both HR and employees. AI and automation simplify this with:

Digital collection and verification of documents (e.g., ID proofs, tax forms)

E-signatures and auto-reminders for pending tasks

Smart tracking of compliance deadlines and policy acknowledgments

Why it matters: Not only does this save time, but it also reduces errors, ensures legal compliance, and gives HR visibility into onboarding progress at any point.

Bonus: Integrated systems can flag missing documents or expired certifications and auto-alert both the new hire and HR.

4. Smart Scheduling and Workflow Automation

Coordinating calendars, setting up orientation sessions, assigning mentors, and organizing training can be a logistical headache.

AI onboarding platforms can:

Auto-schedule meetings and training sessions based on availability

Sync with tools like Outlook, Teams, or Slack

Automate task assignments to IT (for hardware setup), managers, and HR

Example in action: An AI system might notify IT to prepare a laptop once a new hire's start date is confirmed, send reminders to managers to set up 1:1s, and assign role-specific tasks—all without HR having to manually follow up.

5. Engagement and Feedback Tracking with AI Analytics

The onboarding period is crucial for employee engagement. If new hires feel lost or disconnected, they’re more likely to leave early. AI helps track sentiment and engagement using:

Natural Language Processing (NLP) to analyze feedback from surveys or chatbot interactions

Predictive analytics to flag disengaged employees early

Real-time dashboards for HR to monitor onboarding health

For example: An AI tool might detect that a new hire hasn’t completed key modules or hasn’t interacted with their team, triggering an alert to HR to intervene proactively.

This data-driven approach enables companies to refine their onboarding programs continuously, based on real-time feedback and behavior.

Conclusion: Onboarding for the Future

AI-powered onboarding is not just about technology—it’s about creating a more human, efficient, and supportive experience for new hires. By automating administrative tasks, personalizing learning journeys, and ensuring seamless support, AI allows HR teams to focus on what really matters: building relationships and culture.

As the workforce becomes increasingly remote, global, and digital, embracing AI in onboarding is no longer optional—it’s a strategic necessity. Companies that adopt AI onboarding tools today will not only save time and costs but also see higher employee satisfaction, faster ramp-up times, and stronger retention in the long run.

To learn more, visit HR Tech Pub.