cemafricasummit-blog

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Here are some pics from the summit so far!

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Customer experience to staff experience relativity?

@CEMAfricaSummit, @ananaltd , do you think that tech, strategy and metrics often blind a company from it's staffs importance in the #CX ?

From: Simon Cranswick

@ananafrica , @CEMAfricaSummit , definitely. Companies can have all the tech and metrics, but staff bring the journey together in their #CX

From: Kobus vd Westhuizen

#CEMAfrica , @KWesthuizen , thanks for your insight. I agree. Looking forward to the 7th Keynote by Dr. Pieter Steyn at 9 on this topic.

From: Simon Cranswick

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Day 2 of the summit!

Good morning to everyone, I hope you are all dong great! Welcome to day two of the summit where we have some exceptionally interesting things going on :D Stay tuned, and don’t forget to comment via twitter @CEMAfricaSummit with questions or answers and engage the speakers on their topics!

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Insight Updates.

The mobile force is the most disruptive force in retail, property, banking and more, says @aureliendubot of @Bazaarvoice at #CEMAfrica

From: Biz Community

As long as companies cannot understand their customers, they will not lead or grow in their sector. #Learn #Adapt and #Integrate. #CEMAfrica

From: Kobus vd Westhuizen

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Exciting times! :D

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Insight Updates.

Opposing view: Technology not a proxy for Customer Experience but rather an #enabler to remove friction? #humanFocussed #cemAfrica

From: sagrenpather 

#CEMAfrica "Cultivate a responsive dialogue -Every employee is a company ambassador - Engage with customers" @CEMAfricaSummit @PRASAGroup

From: @Daphne Kayster 

Trust & influence - lines blurring between the online and offline world #CEMAfrica @Bazaarvoice @prelini 

From: @CEMAfricaSummit

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Insight Updates.

Sagren Pather ‏@sagrenpather

The resounding message @ #cemAfrica is get #insights from real #customers - #test #measure #learn - drive #value for customer not #business

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@CEMAfricaSummit #cemAfrica what customer info do we collect ... and how do we use it to customize their experience ?

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Insight Updates.

If you trust your customer service Agents to talk to your customer on the phone, you should trust them with Social Media. #CEMAfrica

From: @tgmolapisane 

#CEMAfrica #CustomerExperience your customers choose you. Must be available to them where they are.

From: @1brandguy

fostering loyalty that is less transactional and more relational @Bazaarvoice@prelini #CEMAfrica #cgc #CustomerInsights

From: @CEMAfricaSummit 

@CEMAfricaSummit #cemAfrica what customer info do we collect ... and how do we use it to customize their experience ?pic.twitter.com/fSLCosQTHj

From: @LukeNNM

Learn from your customers as they are your greatest advocates. Listen to their insights and experiences with your brand. @prelini #CEMAfrica

From: @Bizcommunity

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Insight Updates.

@prelini important note most of #Africa is not a mobile operator driven market. #Mobile (feature) first. Highest mobile #growth. #cemAfrica

From: @sagrenpather

Give up some personal info for convenience? @Bazaarvoice @prelini#CEMAfrica #Personalised #CustomerService #WorthIt

From: @CEMAfricaSummit 

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@prelini on the new consumer economy: convenience, delight, frictionless#CemAfrica #Bazaarvoice pic.twitter.com/9RAqQbGROa

From: @aureliendubot

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Insight Updates.

fostering loyalty that is less transactional and more relational @Bazaarvoice@prelini #CEMAfrica #cgc #CustomerInsights

From: @CEMAfricaSummit

Great face-to-face interaction with ur customers cannot compensate for a poor online experience.You must have a holistic approach #CEMAfrica

From: @GladwinAdams

@prelini on the new consumer economy: convenience, delight, frictionless#CemAfrica #Bazaarvoice pic.twitter.com/9RAqQbGROa

From: @aureliendubot

We have to start thinking about larger portions our workforces working remotely ... do way with the traditional branch-system #CEMAfrica

From: @GladwinAdams

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The excitement is infectious!

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An interesting tidbit! Thanks Mr. Molapisane!

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Insight Updates.

Daphne Kayster ‏@dkay_online

#CemAfrica More people are using smart phone devices. What does new comsumer look like? How are consumers interacting?" 

From: @CEMAfricaSummit

Russell Martin ‏@russellsmartin

Cape Town, South Africa

Discussing Consumer Generated Content (CGC) @ #CEMAfrica with @Prelini - ppl don’t need to use your product to talk about it.

From: @CEMAfricaSummit

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Too true.