#Digital document with CCM

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How to Choose the Right Digital Document Management Software for Your Business

Selecting the best digital document management software is essential for improving communication, protecting data, and expediting corporate processes. Finding the ideal solution among the variety of options available will rely on the particular requirements of your business, including storage capacity, integration capabilities, user access controls, and compliance requirements.

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The Many Benefits of Embracing Digital Documents in Your Business

Traditional, paper based documentation process can be highly tedious, often requiring employees to chase down signatures and recheck each step of the way. A misfiled paper might never be seen again, and managing customer communication manually would be a huge headache. Fortunately, as an increasing number of companies go digital, so does their various paperwork, including the ones associated with customer communication. Today CCM API is often used to create digital or online documents of multiple types, including invoices, statements, marketing materials, contracts, and customer correspondence. Such documents can easily be created in moments by using software that allows you to customize the design, composition, and personalization of documents.

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Component Content Management Systems Market: Streamlining Content Creation and Distribution up to 2033

Market Definition The Component Content Management Systems (CCMS) Market encompasses software solutions specifically designed to manage content at a granular level, often referred to as components or modules, rather than as whole documents. This approach allows users to create, store, manage, and reuse discrete content components, such as paragraphs, images, or product descriptions, across multiple publications and platforms. CCMS solutions are widely used across industries with complex documentation needs, including manufacturing, aerospace, healthcare, and technology.

To Know More @ https://www.globalinsightservices.com/reports/Component-Content-Management-Systems-Market

The component content management systems market is anticipated to expand from $3.9 billion in 2023 to $8.2 billion by 2033, with a CAGR of 7.5%.

Market Outlook The Component Content Management Systems Market is experiencing growth fueled by the increasing demand for efficient, scalable content management solutions that enhance workflow efficiency and reduce content redundancy. Organizations in sectors with extensive documentation requirements, such as technical manuals, regulatory compliance documents, and product specifications, are turning to CCMS to streamline their content creation processes and improve content consistency across multiple channels.

As digital transformation accelerates, companies are realizing the need for modular content management systems that allow for greater flexibility and scalability in managing and deploying content. CCMS solutions facilitate content reuse and version control, which helps organizations reduce production costs and improve content accuracy. This is particularly beneficial for global organizations with content localization needs, as CCMS enables efficient multi-language content management and quicker adaptation to regional requirements.

One of the primary drivers of this market is the growing emphasis on personalized and on-demand content. Component-based content management allows organizations to dynamically assemble content components based on individual user profiles, enhancing the relevance of content delivered to end users. Furthermore, the rise of digital documentation in sectors such as healthcare and financial services, where regulatory compliance and content accuracy are critical, is driving demand for robust CCMS platforms that ensure content traceability and integrity.

However, the market faces certain challenges. Implementing a CCMS requires significant initial investment and often demands customization to align with specific organizational requirements. Additionally, the need for skilled personnel to manage these systems and the potential complexity of integration with other enterprise systems may slow adoption in some organizations.

Request the sample copy of report @ https://www.globalinsightservices.com/request-sample/GIS23428

[govindhtech]

Google Cloud Audit Manager: Cloud-Powered Safety Solution

Introducing the Google Audit Manager

Organizations may face major technological and regulatory obstacles when it comes to cloud compliance. Defining the customer’s and cloud provider’s accountability and compliance obligations is one of these complications.

Google clients’ cloud engineering, compliance, and audit teams confront these difficulties, and Google Cloud aims to help them manage them more easily. Google Cloud’s Audit Manager service, which may digitize and aid in streamlining the compliance auditing process, is now widely accessible.

Organizations can speed up compliance activities with the assistance of an audit manager by offering:

Clearly defined areas of joint responsibility: Actionable suggestions catered to your workloads are provided via a matrix of shared responsibilities that outlines compliance obligations between cloud providers and clients.

Automated compliance assessments examine your workloads in a straightforward and automated way in relation to industry-standard technical control criteria. CSA-CCM, ISO, SOC, NIST 800-53, and other well-known industrial and regulatory frameworks are already supported by the Audit Manager.

Proof ready for an audit: Comprehensive reports of verifiable proof are automatically generated to back up compliance claims and general governance activities. It gives you a concise overview of compliance at the framework level and allows you to delve deeper into control-level reports.

Remedial actionable advice: Strategies to quickly remedy any detected compliance gap.

What is an Audit Manager?

The planning, carrying out, and finishing of the audit process are all under the purview of an audit manager. They must be well-versed in pertinent accounting standards and possess a wealth of auditing experience.

Determining and reducing risks, gathering supporting documentation, creating a final report, and defining roles are all steps in the cloud compliance audit process. Governance, Risk, and Compliance analysts, compliance managers, developers, and auditors must work together on this process, each with their distinct responsibilities. This procedure is streamlined by the audit manager for all roles involved, which can facilitate their job and increase productivity.

What is Audit management?

One key procedure to guarantee that all audit directives are appropriately adopted and carried out is audit management. Any organization is encouraged to: Enhance audit plans. Monitor and handle audit results. Reduce expenses and increase audit efficiency.

Overview of the Audit Manager

You may streamline your compliance audit procedure on Google Cloud by using Audit Manager, a compliance audit tool.

The following are the functionalities of Audit Manager:

Matrix of shared responsibilities that illustrates the division of labor and offers suggestions for carrying out your duties.

Workloads’ compliance controls are evaluated using automated compliance assessments to determine their compliance status.

Gathering of evidence for compliance audits.

Finding gaps will aid in fixing the infractions that were produced.

Any Google Cloud project or folder can have an assessment provided by Audit Manager.

Frameworks for compliance that are supported

Your resources can be assessed by Audit Manager in relation to certain controls for the compliance frameworks listed below:

NIST 800-53 Revision 4

Access Control (AC)

Audit and Accountability (AU)

System Services and Acquisition (SA)

System and Communications Protection (SC)

System and Information Integrity (SI)

Google-recommended AI controls

SOC2 2017

CIS Controls v8

PCI DSS 4.0

Cloud Controls Matrix 4.0

NIST CSF v1

CIS Google Cloud Foundation Benchmark 2.0

ISO 27001 2022

Tiers of Audit Managers

There are two service levels available in Audit Manager: Free and Premium. The compliance frameworks that are offered for audits serve as the foundation for these tiers.

Pricing

The pricing information for Audit Manager is explained on this page. Three service tiers are available from Audit Manager:

A free tier that only offers a small number of compliance requirements and the essential product functionalities.

All GCP customers have access to this premium tier, which is paid according to compliance packages.

A tier is provided to SCC-Enterprise clients at no extra expense.

Free tier

The following compliance frameworks are covered by Audit Manager’s limitless audit feature.

Google-recommended AI controls

SOC2

Premium tier

As part of its premium tier, it provides the following compliance framework bundles for a fixed annual membership fee of $7500.

As Google develops, it plans to support Audit Manager with additional compliance packages that customers can purchase separately.

Access to various compliance frameworks is just one of the services that Audit Manager offers, along with other features like:

Creation of a custom template (Preview functionality)

Security Command Center Enterprise tier

Customers that already have Security Command Center Enterprise tier activated can access all of the frameworks and capabilities included in the premium tier’s various compliance packages at no extra cost.

Take note:

Only SCC-E SKUs are visible on invoices, and this is a free addition to SCC-E pricing.

Workflow for Audit Manager

Setting up Audit Manager access and overseeing audits are part of the high-level workflow of Audit Manager.

You must enroll audit resources and be an administrator in order to set up Audit Manager access.

As an administrator or auditor, you can handle audits by doing the following:

Conduct audits.

Find out the audit’s status.

View comprehensive reports from Audit Manager.

Go on to the next phase

You may use Audit Manager straight from your Google Cloud console. In your Google Cloud console, pick Audit Manager under the Compliance tab.

Read more on Govindhtech.com

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Customer Communication Management Market Projected to Reach $3.9 Billion by 2031

Meticulous Research®, a leading global market research company, has published a report titled "Customer Communication Management Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Customer Service and Support, Marketing and Promotions), End User (BFSI, Retail & E-commerce), and Geography - Global Forecast to 2031."

According to this latest publication from Meticulous Research®, the customer communication management market is projected to reach $3.9 billion by 2031, growing at a CAGR of 10.7% from 2024 to 2031. This growth is driven by the increasing demand for cloud computing and advancements in natural language processing. However, high implementation and integration costs, along with data synchronization complexities, may hinder market growth.

The expansion of digital channels and the adoption of cloud-based CCM solutions are expected to provide significant growth opportunities. Nonetheless, concerns over data privacy, security, and integration complexities may pose challenges.

The market is segmented by component (software and services), deployment mode (cloud-based and on-premise), organization size (small & medium-sized enterprises and large enterprises), application (customer service and support, marketing and promotions, billing and payments, customer onboarding, and others), and end-use industry (banking, financial services, and insurance (BFSI), healthcare, telecom and IT, retail & E-commerce, government agencies, and others). The study also analyzes competitors and evaluates the market at regional and country levels.

In 2024, the software segment is expected to account for a larger share of over 66.0% of the market. The growth of this segment is attributed to its advantages in enhancing business operations and customer interactions, providing consistent messaging, and ensuring regulatory compliance. The software segment is also projected to register the highest CAGR during the forecast period.

On-premise deployments are anticipated to account for a larger share of over 74.0% in 2024 due to their control over data, security, and compliance. However, the cloud-based deployments segment is expected to register the highest CAGR during the forecast period due to its scalability, flexibility, and cost-effectiveness.

The small & medium-sized enterprises segment is projected to account for over 53.0% of the market in 2024, with a focus on tailored strategies and tools for customer engagement and business growth. This segment is also expected to register the highest CAGR during the forecast period.

The customer service and support segment is expected to hold the largest share of over 41.0% in 2024, leveraging personalized communication to enhance customer satisfaction. The marketing and promotions segment is projected to register the highest CAGR, driven by personalized engagement and lasting customer relationships.

The BFSI segment is expected to account for over 27.0% of the market in 2024, driven by detailed documentation, compliance, and targeted promotions. The retail & E-commerce segment is projected to register the highest CAGR, benefiting from automated reminders, personalized offers, and efficient customer support.

Geographically, Asia-Pacific is expected to hold the largest share of over 38.0% in 2024, driven by digital transformation initiatives, a focus on customer experience, and a booming e-commerce sector. The region is also projected to register the highest CAGR of 12.0% during the forecast period.

Key players in the customer communication management market include Adobe Inc. (U.S.), Oracle Corporation (U.S.), Pitney Bowes Inc. (U.S.), Capgemini SE (France), Newgen Software Technologies Limited (India), Messagepoint Inc. (U.S.), TopDown Inc. (U.S.), Cincom Systems, Inc. (U.S.), Zoho Corporation Pvt. Ltd. (India), Nagarro SE (Germany), Smart Communications Inc. (Philippines), Precisely (U.S.), BelWo, Inc. (U.S.), Open Text Corporation (Canada), and Doxim Inc. (U.S.).

Download Sample Report Here @ https://www.meticulousresearch.com/download-sample-report/cp_id=5940

Key Questions Answered in the Report:

What are the high-growth market segments in terms of component, deployment mode, organization size, application, and end-use industry?

What is the historical market size for the customer communication management market?

What are the market forecasts and estimates for 2024–2031?

What are the major drivers, restraints, opportunities, challenges, and trends in the customer communication management market?

Who are the major players in the customer communication management market, and what are their market shares?

What is the competitive landscape like?

What are the recent developments in the customer communication management market?

What are the different strategies adopted by major market players?

What are the trends and high-growth countries?

Who are the local emerging players in the customer communication management market, and how do they compete with other players?

Contact Us: Meticulous Research® Email- sales@meticulousresearch.com Contact Sales- +1-646-781-8004 Connect with us on LinkedIn- https://www.linkedin.com/company/meticulous-research

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Leap towards a paperless future

Customer Communication Management (CCM) allows businesses to create digital documents quickly and share it with customers periodically or on-demand. Whether you need to create invoice PDFs, monthly/renewal/digital wallet statements or movie tickets, our CCM API helps you easily create the document template and generate digital documents without any development effort! 

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The Impact of Digital Ecosystems on Digital Transformation and Why They Matter

An ecosystem in the digital realm consists of several interdependent IT resources that may work together. Every technology, as well as suppliers, consumers, trade partners, apps, and third-party data service providers, make up a Digital Ecosystem Integration. The success of the ecosystem depends on interoperability.

Digital transformation is the foundation of many firms' initiatives. In order to boost performance and facilitate relationships outside the firm, it is crucial for companies at any stage of their digital journey to develop a digital ecosystem. With the digital ecosystem in place, a company can stop worrying about the problems caused by B2B services and start focusing on helping their customers.

Streamlining processes and strengthening connections with clients and business associates are two outcomes of becoming digital and establishing a digital ecosystem. Additionally, operational expenses are reduced as a result of automated data procedures and greater business-wide efficiency.

A DITA CCMS stands for Component Content Management System, and it is a CCMS that writes documents using DITA as its source content model. Most CCMS systems use an XML content format to create documentation, which is typically a must-have for CCMS solutions. However, the user's demands will determine how necessary it is for the CCMS to employ a specific content model.

Digital ecosystems will merge with the natural world more seamlessly as technology continues to permeate every aspect of your lives. Consequently, collecting data from gadgets will become more critical. In order to make people's digital ecosystem operations better, you must examine it.

The expansion of internet-connected devices also has the potential to influence ecosystems in many ways. When someone returns from work, for instance, intelligent lights may go on automatically, and when nobody is there, they can switch off.

Many companies are already taking advantage of Digital Ecosystem Integration. As long as technology keeps getting better, they'll keep expanding. If your organization hasn't already, consider establishing a digital ecosystem in light of the increasing usage among both consumers and enterprises.

Website:- https://www.rws.com/content-management/tridion/

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Understanding Content Management & Marketing

Created content has to be stored, managed, and marketed; to increase the value of the content.  A strategically conceived Content Marketing plan can establish your brand, increase conversion, and improve website ranking.  

Let’s look into Content Management and Content Marketing.

Content Management

Content management is the process of organizing, classifying, and securely storing them in a Content Management System (CMS).

Every digital user may not use the same methodology of content management. It may vary from person to person.

The organized content can be reused or published on different platforms. Content management will include storing branding documents, emails, publishing plans, and so on.

A digital marketing team prepares strategies to create and organize content. There are a lot of things they look into, like the important days, festive season, occasions, and so on to create relevant content.

The content is prepared weeks or even months before it’s published. The content is categorically classified and maintained in the system. It’s then reviewed and published as per the timelines.  

Therefore, content management is quite crucial for organizations. It is a well-made plan and is managed effectively to publish relevant content on various platforms. Some of the Content Management Systems are:

Web Content Management System (WCMS)

Web Content Management System is a user-friendly system that is specifically designed to manage web content.

It allows users to customize their webpage even though they have limited or no knowledge of coding or programming language.

The WCMS is an automated system that provides collaboration and administration tools to manage content.

The system has templates in HTML and XML format that users can apply to their content.  Few Examples of WCMS are Joomla, SharePoint, Drupal, WordPress.com, Blogger.com, and Tumblr.

Document Management System (DMS)

Document Management System provides an automated solution to organize content and store them in a cloud.

It ensures confidential information is stored securely. You can access the documents from your mobile and edit remotely.

You can promote a paperless environment and avoid copying or scanning of documents. Few Examples are Oracle, IBM-FileNet, and OpenText.

Component Content Management System (CCMS)

Component Content Management System allows managing your content at a granular level. Using the CCMS, you can track metadata, versions, and links that are associated with each component.

You can also track the changes made to the content, who made the changes, and when the changes were made.

Though the components are stored once, it is designed for re-use. Examples of CCMS are XML Documentation for Adobe Experience Manager, Documentum, and Author-It.

Enterprise Content Management System (ECMS)

An Enterprise Content Management System is used by companies to collect their documentation, organize and deliver them to the right audience.

The system can process and automatically store any file type. It gives easy access for authorized members to access the content to make important organizational decisions.

It automatically deletes files after a certain period and frees-up storage space. Examples of ECMS are Zoho Docs, IBM FileNET, iManage, and Laserfiche.

Digital Asset Management System (DAMS)

Digital Asset Management System allows storing, organizing, and sharing content with much ease.

It offers a centralized content library from where you can access digital content, which includes video, audio, files, presentations, and documents. Since it is cloud-based, it can be accessed from anywhere. Examples are Adobe Experience Manager Assets, Bynder, Aprimo, and Canto.

While planning to choose a CMS, understand your requirements and problems that you’re trying to solve. This will help in choosing the right CMS. Such as:

Consider your budget, and how much content you need to publish in a day

Go for a user-friendly system

If you have limited or no knowledge of coding, it’s better to opt for a user-friendly system

The system should also be SEO friendly, which will help in managing on-page optimization.  

Also, social media has a variety of content management tools to offer. You can use these tools to schedule your posts.

Some of the tools are quite advanced. They have in-built templates that you can use to create posts for various social media platforms.

They also monitor your growth and help you in setting up keyword searches and follow hashtags. Some of the social media content management tools are Buffer, Tailwind, Sprout Social, Preview, Sendible, Hootsuite, and Iconosquare.

Content Marketing

Content Marketing, if used strategically, can drive optimum results. It should be valuable, consistent, and relevant to your audience to drive customer action.

Content can be in any format – text, graphic, or multimedia. It is how you use them to present to your clients or customers.

Note, not every approach works for every product. You have to find what approach works best for your products/services. 

AIDA-R approach

AIDA approach is a strategy that marketers use.

It is a communication model that helps companies to identify platforms for marketing, including how to communicate and when to communicate about their brand.

This is used by content creators and companies to strategically publish their content to create brand awareness.    

AIDA stands for:

Awareness – Create awareness through various forms of content about your products and services

Interest – The information should be valuable and informative to     create interest                                 

Desire – Make the customer want to purchase the product by creating     a desire for the product

Action – Create a conversion by moving them to take action. Provide     contact information in the content for customers to take action and make  contact

Also, I would like to add ‘Retention’ to this approach.

Retention – Retain your customers through up-selling or cross-selling. This will help in maintaining the ongoing relationship.

Marketing Platforms

Content is published on various platforms like company websites in the form of blogs and articles.

There are also various other publishing sites where you can publish your articles and features; on platforms ike Medium, Joomag, Yumpu, Readz, Adobe, and many more.    

Social Media platforms are the most popular platforms to share images and videos.

You can curate content according to the platform and post them on Instagram, Pinterest, Facebook, Twitter, Tumblr, and many more.  

Social Media platforms can be optimally used to create Awareness, Interest, Desire, Action, and Retention.

These platforms are quite popular among digital marketers to promote their brand. Social media marketers introduce a product on their platforms.

They create interest by posting the uses of the products.

They eventually influence their followers to buy the product by creating a desire to own the product.

They create engaging content to create interest and post them consistently as per a schedule.    

Creating content is not enough. Strategically managing them, and marketing them is equally important.

The Content Management and Marketing spectrum are evolving and growing every day. A content strategist has to be vigilant and keep on finding new ways to market their products.  

If you have any questions or suggestions, please leave us a comment in the below comment box. Feel free to contact us by emailing us at support@digioptimization.com or call us at +91 9529770796. Visit our website www.digioptimization.com.

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A Look at Customer Communication Management

Customer communication management can be described as software which allows an organization to unify communication with the customers across different range of channels both the digital and analogue. The communication can be through emails, printed documents, PDF attachments, interactive documents or text messages. Read this article to know what is ccm.

Many people might have heard about the phrase at a certain event. You may have decided to understand the meaning through the internet but all you get is a basic answer. The term looks simple and self-explanatory. It simply means ways in which the business manages communication with the customers. However, it is more than just managing the communication with the customers.

If there is no ways of managing the communication with the customers, the business can be cut-off from their customers. The organizations come to realize this as their business expand, proper communications needs to be taken very seriously and given the first consideration in the management of the business. Many organizations see communication as a legal need rather than a channel that connect them the customers and it becomes impersonal. Competition from new business in the industry always challenge the  ones that are already existing  since they provide better interaction services with the customers and they take away all the customers. It is easy for such a thing to happen, many reputable organizations usually run on outdated systems that can take eternity to upgrade. There are several documents that an organization can use to in the customer communication process.

You can send structured documents to your customers. These are the commonly sent documents by the business. They are the documents that are usually scheduled, formatted are will hardly require any alterations. Your business will be provided with template management from through a good customer communication management. The template will extract information from the server about the clients and you will fill the documents. These include bills, statements or invoices. View here for more information about CCM.

You can also send them interactive documents. These documents are playing a very big role in the customer communication management. They provide a very high degree of personal relationship. The customer communication management should have the capability to link specific data belonging to the customers to a predefined structure. Effective software should provide a more customized output which is based on the relevant data that match the customers’ needs. This document offer platforms such as contracts, tenders or any form of information that the customer needs to extract.

You will need software that will produce documents on a great demand. They are triggered by the requests from any incoming channel. A good software should be able to produce these documents automatically. For more information, click here: https://www.huffpost.com/entry/ccm-is-the-new-growth-eng_b_10950052.

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Coding Compliance & Reimbursement Enhancement Strategies – An Analysis

Acting in accordance with the established guidelines and specifications is vital for every business. In terms of a healthcare facility, various aspects will be taken into account including medical coding and billing processes. Coding Compliance & Reimbursement Enhancement Strategies. As a matter of fact, it is necessary for Healthcare facilities to adhere to the various regulations which are designed to avoid the scope for fraud and abuse.

If you are a medical coding professional, then you must acquaint yourself with the various compliance rules and regulations. In addition, you need to comply with them for the benefit of your career and the improvement of healthcare quality in general.

As you witness the transition of the healthcare landscape from a fee-for-service model to value-based care, there is a burgeoning challenge of staying financially healthy. Various factors have influenced a practice’s revenue.

Healthcare organizations need to work jointly with their medical billing and coding companies. This is mainly to create winning strategies that can accelerate reimbursement and revenues in an effective manner.

Here’s a deep analysis of some of the proven medical billing and coding strategies that optimize the revenue cycle performance. In addition, it can also drive up an organization’s financial health manifold.

Coding Compliance Medical Coding Compliance is a note-worthy part of healthcare Revenue Cycle Management. It ensures critical patient data security and privacy while defending against audits and revenue leaks.

Use Modifiers Correctly You can use Modifiers in fusion with Current Procedural Terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS). They can be used to notify insurers of possible special circumstances. For instance, errors in modifiers can hold the ripple effect of causing billing errors and claim denials. These can tentatively disrupt the overall healthcare revenue cycle.

Notably, Medical billing service companies are apportioned with well-trained and certified coders. They help in preventing coding errors by utilizing the right modifiers.

Telemedicine Services & its Reporting The unexpected boost in the adoption of ‘telemedicine solutions’ owing to the global pandemic has enhanced patient access. Furthermore, it has also jacked up patient satisfaction scores to a remarkable extent.

Nevertheless, reimbursements could pose a challenge for remote healthcare services, and healthcare organizations should compulsorily stay tuned to the latest CMS updates and reassess strategies to improve telemedicine reimbursements.

Avoid Chronic Care Management (CCM) Denials Claims which are submitted within 30 days of discharge for the same patients are most likely to be turned down by payers. This is one of the prime reasons hospitals and practices assimilate digital patient engagement solutions. It phenomenally reduces readmissions and magnifies health outcomes.

Perfect Code Transitional Care Management (TCM) TCM is yet another area that comprises higher denial rates. In order to put an end to TCM denials, care coordinators should reach out to the patients discharged. They should have an interactive conversation with them (phone, in-person) within two days to get precise information.

Proper documentation of Admission Discharge Transfer (ADT) feeds, discharge summaries and flawless integration of data into the EHR management are also declarative factors. This will spur the admin staff to engage with patients in an outpatient setting quickly.

The more detailed the documentation, the lower will be the denial rates. So, ensure that you harness the payer with accurate and also meticulous documentation, in particular.

Insurance Verification Eligibility verification and pre-authorization are some of the checklists you need to double-check to evaluate the insurance coverage and patient responsibilities preceding the appointment.

Failure to verify them could lead to unnecessary annoyance in terms of delayed or denied claims, diminished patient satisfaction as well as non-payment.

Keep Track of Key Metrics Healthcare revenue cycle management companies can always help with timely and detailed reports and analyses. However, it is the responsibility of the clinicians to decode and comprehend these reports to come up with the right business decisions. In addition, physicians need to keep track of these critical insights by and large.

People who are in medical coding jobs and the medical billing profession must strictly adhere to the rules along with the regulations concerning the confidentiality of healthcare information. It is because they deal with the sensitive and also some private information of scores of patients.

There are varied areas of compliance for healthcare professionals. Even, medical coders have the arduous task of keeping up with the ever-changing medical codes, laws, and regulations.

Regardless of the challenges faced, every healthcare facility has to concur with the various rules and regulations. This aids them to avoid penalties or negative effects on reimbursements and the facility’s reputation. On the other hand, non-compliance with coding and billing regulations can severely impact a healthcare facility’s reimbursements, collections, and above all, overall financial performance.

Medical coders register a patient’s journey through the healthcare system with the help of various codes. For correct billing and reimbursements, accurate medical coding is integral. Still, many errors in claims payments occur due to insubstantial documentation and coding.

Medical coders authenticate a healthcare facility’s compliance by making use of standardized codes and coding guidelines thereby streamlining the revenue cycle management.

Medical coding professionals really play an illustrative role in both the revenue cycle and patient care quality. Hence, healthcare facilities and medical coding companies must make sure that their medical coders are aware of the various compliance requirements. They should also check whether they adhere to them always. If required, they must be provided regular and rigorous training to keep abreast with the newest rules and regulations related to their profession.

Conclusion: Technology has the zeal to optimize coding compliance. But the systems are also key in addressing the top challenge of coding and compliance.

Coders and compliance staff have traditionally had an aggressive relationship with physicians and other providers. Providers do not wish to be told how to deliver medicine to maximize reimbursement. As a matter of fact, additional documentation and coding requirements can lead to burnout for providers.

[global-cxm]

Ultimate Commissioning Management Software

Commissioning Management Software: Overview & Benefits

The term “commissioning management software” (or simply commissioning software) refers to a project management tool that is especially designed to manage the commissioning phase of the project. These tools are specific to the testing required during commissioning as well as tracking of the progress and results.

We are providing you with the most current breakthrough in Commissioning management software. It was created in-house by our software team in partnership with some of Europe’s top commissioning engineers for commissioning managers. Cobia was established to make sure that every step of the commissioning process is documented, traced, and held accountable. It is a cutting-edge, user-friendly, and most importantly cloud-based platform that better reflects the industry’s requirement to be flexible in today’s ever-changing environment while also providing you with a commissioning delivery platform that’s suitable for the twenty-first century.

Advantages of Using a Commissioning Management Software

Commissioning projects require a system to monitor the activities listed below:

● Completion of pre-commissioning checklists

● Filling test records to record data

● Monitoring and closeout of deficiencies discovered during testing

● Commissioning completion and progress monitoring

● Listing O&M manuals as well as the status of each

● As-built drawing records and monitoring

● Logging inspection reports and pictures

The benefits of using a commissioning management system to manage the items above are obvious, which may include less instances of recording errors, type-written documentation (in place of hand-written records) and more structured documentation.

One key advantage of commissioning software is that it ensures the availability of all information digitally round the clock, which allows users to see the exact status report of a given project at any time and from anywhere. Latest information can easily be accessed at any time by any of the authorized persons. Potential hurdles during the commissioning phase can therefore be discovered well before time by the commissioning manager and the necessary steps can be taken on time.

Another important advantage is that standardized commissioning software packages ensure that the entire commissioning process conforms to the applicable specifications and standards. The documentation of tests conducted during the commissioning phase is simplified substantially with the use of a Completions Commissioning Management System (CCMS). Commissioning management software also simplifies the processing of any remaining as well as pending items (punch list/open items list).

A typical commissioning management software system facilitates the documentation of field activities during the commissioning phase via a smart device, such as a smartphone or a tablet computer. These may include the documentation of open points or completion of commissioning checklists. An active Internet connection is usually not required for the same since the data can

be synchronized with the commissioning management software later on — for instance, in the office.

Industries Where Commissioning Management Software Can Be Used

Commissioning management software can be used in almost all industries, including the petrochemical, oil and gas, chemical, construction biotechnology and pharmaceuticals industries, as well as in the commissioning of buildings and their services.

Commissioning management software is particularly beneficial for huge commissioning projects, owing to the large number of activities, equipment and data involved in the commissioning process.

An advanced commissioning management system allows you to plan, execute and record hundreds and thousands of commissioning-specific activities. Moreover, the commissioning software can be used for all kinds of equipment, including pumps, piping instruments, valves, tanks, along with various systems and subsystems.

Generally speaking, one can use any commissioning software package in any sector or industry. However, there are some commissioning management companies that have created their specialized Completions Commissioning Management Systems (CCMS) on the basis of their expertise in specific areas or industries

[docxcomm]

How to Choose the Right Digital Document Management Software for Your Business

Selecting the best digital document management software is essential for improving communication, protecting data, and expediting corporate processes. Finding the ideal solution among the variety of options available will rely on the particular requirements of your business, including storage capacity, integration capabilities, user access controls, and compliance requirements. A well-chosen solution can facilitate remote work settings, increase productivity, and decrease paperwork. By identifying important factors to take into account and providing helpful advice, this book will assist you in making the right choice and guarantee that the solution you choose will actually help your company achieve its objectives.  

Create a digital document with CCM

Do you need to create a digital document with CCM from various non-standardized formats? If so, then CCM is the right solution for your business. CCM automates the full document generation process. The document solution collects invoices in different formats and generates digital invoices, which are then prepared for sending via multiple channels. CCM is perfect for businesses that distribute a large amount of customer documents.

Best Document Management Software

Document management services come in many flavors, so you'll likely find one that matches your business type, workflow, and budget. To develop a list of the best document management software services, we talked to various paperless companies about their favorite apps, getting feedback from experts who use these tools daily. Then, we researched the apps to ensure they solved an important pain point for businesses.

Document Generate in PDF

Our free PDF converter works with any file, from Microsoft Word documents, Excel spreadsheets, and PowerPoint files to all image types. You can convert PDFs back to their original format, too. Document generated in PDF from page micro flow action does not support multiple page parameters. Objects created in microflows containing the Generate PDF from page action are not available to use in your PDF document. It is also applicable for changes made to existing objects. The reason is that those changes do not persist in the database until the whole micro flow has finished.

[sinch-ccm]

The Many Benefits of Embracing Digital Documents in Your Business

Traditional, paper based documentation process can be highly tedious, often requiring employees to chase down signatures and recheck each step of the way. A misfiled paper might never be seen again, and managing customer communication manually would be a huge headache. Fortunately, as an increasing number of companies go digital, so does their various paperwork, including the ones associated with customer communication. Today CCM API is often used to create digital or online documents of multiple types, including invoices, statements, marketing materials, contracts, and customer correspondence. Such documents can easily be created in moments by using software that allows you to customize the design, composition, and personalization of documents.

The benefits of embracing digital documents in your business are many, including:

Better storage capacity: A room full of filing cabinets would obviously take up a lot more space than a hard drive. As you shift to digitalized documents, you will be able to save a lot of space at your office.

Easy accessibility: It is a lot simpler for employees to click on a file folder than sift through cabinets. Moreover, multiple people can search simultaneously in a folder for even more accessibility.

Fast file retrieval: If you want to retrieve an old file, you just have to type what you’re looking for into a search bar and find it instantly. There would be no need to go through multiple manual folders.

Easier and faster communication: When using digitalized documents, your employees won’t have to deal with the hassle of making file copies to share with co-workers. They can simply send these files in an email. The same thing is applicable to customer communication. With a good CCM solution, your staff can personalize for individual customers, and send them over through email, WhatsApp or some other platform.

Increased security: No locks and keys are required for digitalized documents as they tend to be encrypted and secure.

Save on resources: Your company can stop buying paper and toner for physical documents and save money on office supplies. By reducing paper usage and promoting electronic document delivery, digital documentation contributes to environmental sustainability and aligns with eco-friendly business practices.

Better data recovery: Digital backups can be used for restoring your files, even after a catastrophic failure.

File longevity: Paper files get worn out over time, but digitalized documents stay pristine forever.

No matter what type of business you run, pivoting to digitalized documents can be a really smart move.

[marianabuglia]

Currículo

Mariana de Souza Buglia

Brasileira, solteira, 33 anos.

Rua Eduardo Vergueiro de Lorena, 6-49, Vila Aeroporto. Bauru/SP.

Telefone: (14) 99652 8386 / E-mail: marianabuglia@gmail.com

FORMAÇÃO

Ensino Fundamental: Imaculada Conceição, Mogi-Mirim/SP.

Ensino Médio: COC, Mogi-Mirim/ SP.

Graduação em “Comunicação Social – Radialismo” pela UNESP de Bauru/SP, 2018.  

Formação de Comissária de Bordo, pelo Aeroclube de Bauru (Código ANAC: 374208), 2019.

Fotografia Digital: Escola Elite - Design e Fotografia, 2019.

Assistente de Direção - Academia Internacional de Cinema/SP, 2022.

QUALIFICAÇÕES

Inglês – Fluente, Wizard idiomas.

Espanhol – Fluente, Wizard idiomas.

Intercâmbio de 6 meses em Buenos Aires - Argentina, pela UNESP, estudos realizados na Universidad de Buenos Aires, na graduação de Comunicação Social.

Intercâmbio de uma ano em Sevilla - Espanha, pela UNESP, estudos realizados na Universidad de Sevilla, na graduação de Audiovisual.

EXPERIÊNCIA PROFISSIONAL

Estágio de um ano na TV UNESP, como produtora do programa “Guia de Profissões”

Gerente do bar Santo Chopp – Mogi-Mirim

Social Media da loja Só Calças Western - Bauru

Designer Gráfico - Biguá Transportadora

Synapper - CCM  GROUP

PRODUÇÕES E PARTICIPAÇÕES    

  2010

Oficina Itinerante de Vídeo “Tela Brasil”. https://www.youtube.com/watch?v=UodI2Swb1vo&feature=emb_logo

·   2011

Curta “RUN!” (Não há mais link disponível, apenas do Making Of: https://www.youtube.com/watch?v=u-Vada9m5Z4 )

Curta “ Obscuro" https://www.youtube.com/watch?time_continue=2&v=oDUQVDK-vNQ&feature=emb_logo

Curta “TILTL” https://www.youtube.com/watch?v=eLtq9eHRPKE

Curta “Me, mim, comigo” https://www.youtube.com/watch?v=vP0bmqhLjgM

·   2012

Trainee por um ano na Rádio UNESP Virtual (técnica)  https://www.facebook.com/ruvbauru/

Curta “A Espada” https://vimeo.com/64950299?fbclid=IwAR1Dj5ytZFzys5c0xS4nP2WaYXfOc_xQtpqOqwPUM4ZUOqLpmgl9NCk5z2Q

Making Of de “A Espada” (Não há link disponível)

Mini-série Makhía” https://www.facebook.com/projetomakhia/

Locutora e comentarista do programa “Que Se Passa?!”, da Rádio UNESP Virtual, de 2012 a 2013 https://soundcloud.com/que-se-passa

Produtora e locutora do programa “Síndrome da Informação”, da Rádio UNESP. (Não há links disponíveis)

Curta “Pó” https://www.youtube.com/watch?v=_Eh_B19bnZM&feature=emb_logo

  2013

Intercâmbio pela UNESP em Buenos Aires - Argentina, por 6 meses. Estudei Comunicação Social, na UBA (Universidad de Buenos Aires).

Integrante de iniciação cientifica sobre: “ACESSIBILIDADE NO ENSINO SUPERIOR: da análise das políticas públicas educacionais ao desenvolvimento de mídias instrumentais sobre deficiência e inclusão” http://www.acessibilidadeinclusao.com.br/

Integrante da equipe ACI/FAAC da UNESP/Bauru. https://www.faac.unesp.br/#!/utilidades/faac-aci/

Colunista cultural (filmes, séries, música e moda) do blog The Fashion T’s, de 2013 a 2014 https://thefashionts.wordpress.com/

Produção de um vídeo realizando o efeito especial de encolhimento, para a matéria “Efeitos Visuais” do curso de “Comunicação Social – Radialismo” da UNESP/Bauru. https://www.youtube.com/watch?v=mJ8Gnh9qlBc&feature=youtu.be

Participação na SECOM2013 (Semana da Comunicação 2013), com o programa de rádio “Que Se Passa”. https://semacom.wixsite.com/secom2013/exposio-de-produtos-cs8l

·   2014

Intercâmbio pela UNESP em Sevilla - Espanha, por 10 meses. Estudei Audiovisual, na Universidad de Sevilla.

·   2015

Documentário para a disciplina de Documentário e Marketing da Universidad de Sevilla, “Una carrera de fondo (Documental sobre Mauri Castillo)“ https://www.youtube.com/watch?time_continue=2&v=geyVWMZYxxA&feature=emb_logo

·   2016

Estágio como produtora do programa “Guia de Profissões” da TV UNESP https://www.youtube.com/playlist?list=PLTKZh-tngi2WilQC7GQJFl4_2nLQ9Op3C

Curta “Mea Culpa" https://www.youtube.com/watch?v=ucn5dyAZItY&feature=youtu.be&list=LLqeCgt91tMRrVt3mIgO1G0g

·   2017

Vinheta produzida no after effects, como trabalho para a matéria “Computação Gráfica” da graduação em “Comunicação Social - Radialismo” da Unesp - Bauru. https://www.youtube.com/watch?v=uNuqlcsKIuk&feature=emb_title

·  2018

Curta “A Jornada Para Odnum' https://www.youtube.com/watch?v=c1av6iEbzeY

Curta “O Que não tem nome'  https://drive.google.com/file/d/1TWVpuN__25ot3WH4Z9XhNLig3a5L90L2/view

Vídeo realizado (sem equipamento e sem tempo) para o processo de trainee 2018 das lojas Magazine Luiza. https://www.youtube.com/watch?v=PaKvfRBjS-8&feature=emb_logo  

Videoclipe “Preciso Me Encontrar” (TCC) https://www.youtube.com/watch?v=a1OMyqnU9cM&feature=youtu.be

2019

Participação na produção audiovisual do projeto “Senior Ludens" http://seniorludens.cc/

Participação no videoclipe “Filme Como Uma Garota” [Paródia] https://www.youtube.com/watch?v=l7PPOgbodQA&feature=youtu.be

ATIVIDADES COMPLEMENTARES

Participante da equipe responsável pela cobertura do “Segundo Simpósio Internacional de Televisão Digital” (2011)

Participação na oficina “FOTOGRAFIA PUBLICITÁRIA”, realizada na UNESP (2012)

Participação como ouvinte do “I UNESPP”, realizado pela Agência de Propagação. (2012)

Participação como ouvinte da mesa redonda “Televisão e Cultura Brasileira”, realizada pelo Grupo PET – Rádio e TV. (2011)

Participação no III Concurso de Fotografia “Fotografe o Campus”, da UNESP, ficando com a quinta colocação.

Participação na XIII Jornada Multidisciplinar “Futebol, Comunicação e Cultura”  (2011)

Participante do Terceiro Colóquio Educação e Mídia, apresentando a comunicação “A Era da Informação”.

Participante da Semana de Jornalismo 2012, realizada pela Agência Junior de Jornalismo, da UNESP/ BAURU-SP.

Participação na Oficina de Locução da Semana de Jornalismo 2012.

Apresentação do projeto “A Era da Informação” na VII Jornada Científica das Faculdades Integradas de Bauru.

Cobertura fotográfica e jornalística do “Meeting 2013 – Um Encontro Com o Futuro”, realizado pela Empresa Junior de Relações Públicas – UNESP/Bauru.

Participação na oficina “Produção de Documentário”, durante a Jornada Multidisciplinar 2013

Aluna ouvinte da disciplina “Fundamentos Epistemológico do Behaviorismo” do curso de graduação de Psicologia, da UNESP/Bauru, por um semestre.

Ouvinte da palestra sobre autismo e psicanálise, com a palestrante Camila Saboia, na semana de psicologia 2013.

Ouvinte da palestra sobre psicodiagnóstico e medicalização, com as palestrantes Josiane Bocchi e Marisa Eugênia Meira, na semana de psicologia 2013.

Ouvinte da palestra sobre adoção, com o palestrante Mário Lázaro Camargo, na semana de psicologia 2013.

Ouvinte da palestra sobre educação, com os palestrantes Flávia Asbahr e Ângelo Abrantes, na semana de psicologia 2013.

Ouvinte da palestra sobre violência doméstica contra crianças e adolescentes, com a palestrante Nilma Renildes da Silva, na semana de psicologia 2013.

Ouvinte da palestra sobre violência doméstica, com a palestrante professora doutora Marianne Ramos Feijó, na semana de psicologia 2013.

Ouvinte da palestra sobre Travestis e o contexto social, com as palestrantes Larissa Maués Pelúcio Silvia e Patrícia Porchat Pereira da Silvia, na semana de psicologia 2013.

Cobertura visual do “Intercom Sudeste” 2011, para a ACI/ FAAC.

Cobertura fotográfica e jornalísticas das assembleias de Radialismo no campus  UNESP/BAURU para a ACI/FAAC.

Participação na palestra sobre produção ministrada por Anathália Lyrio, realizada durante a VI Semana de Rádio e TV na UNESP/BAURU.

Participação na oficina de edição de vídeo ministrada por Bruno Jareta, realizada durante a VI Semana de Rádio e TV na UNESP/BAURU.

Participação na oficina de direção de fotografia ministrada por Cássio Abreu, realizada durante a  VI Semana de Rádio e TV na UNESP/BAURU.

Participação na oficina de roteiros para TV ministrada por Ana Paul, realizada durante a VI Semana de Rádio e TV na UNESP/BAURU.

Participação na oficina de direção, realizada durante a IX Semana de Rádio e TV na UNESP/BAURU.

Assistente de Produção na exibição ao vivo do programa “Sintonize”, pela WEBTV da UNESP – Bauru.

[espire-infolabs]

3 key Digital Strategy Giving Insurers the Competitive edge in this Disrupted Landscape

The insurance industry is in one of the most disrupted phases in the current era and it will redefine the way this industry works. The industry has been clamped down by legacy mainframes and tight legislature, riddled with low customer experience quotient. Hence innovation and transformation were always a Herculean task. However, there was no deterrent to adoption of the lightning speed changing technology landscape. Technology is advancing rapidly, and customers have multiple options, therefore expectations and hence stakes are very high.

With the advent of hi-tech, customers need everything at their convenient time, anywhere, and from any device. With legacy and resources limitation but with the myriad of new technologies, meeting this expectation was difficult but not impossible. As customer experience is of foremost importance but so is the legislature, hence online self-service portal became the need of the hour.

1. The maturing self-service and the future state of it

The first baby step was simple Self-Service portals bringing their offerings online and allowing download of forms. From here, insurers rapidly moved onto online quotation services, online purchase of standard policies, endorsement requests, and other such simple updates. However, with maturing AI, machine learning, and cognitive services - the Self-Service portals are now capable to offer more personalized, convenient, central, and channel agnostic customer engagement experiences.

In recent times, Self-Service now includes on-spot intuitive underwriting for even complex proposals with the instant quote and document submission, Instant First Notice of Loss notification, claims notification and so on. But this is not the end of it. We are miles to go before the entire benefit can be achieved through the self-service approach. There is a lot of scope for innovation in Self -Service solution, powered by AI enabled content management solutions, cognitive services, and machine learning. The next-in-line Self Service solutions would empower customers to take the next right step without seeking help from insurance call centers or service agents or brokers. This complete self-empowerment can be achieved through AI enabled chatbots, Robo-advisor, machine learning based underwriting and fraud assessment, automated policy servicing, and cognitive portals. One single solution or any such stand-alone hi-tech solution will be able to provide the comprehensive customer engagement nirvana. One also must be very careful of data security and GDPR guidelines. Hence, it requires a service partner who encapsulates the entire customer journey to suggest the right mix of technology offerings to elevate the customer experience and fulfill the digital transformation goals of that specific insurer.

2. The customer communication management roadmap and why now omnichannel

No Self-service solution is complete without communication management. Due to archaic platforms and disparate systems with outsourced activities, insurers are not able to provide consistent branding and customer experience. Customers are demanding more transparency in the communication process, especially with regards to claims settlement and policy servicing. Hence, insurers in their bid to rationalize and consolidate their offerings, they gravitate to personalized, targeted customer communication solutions. On-demand and interactive communications are no longer considered as a differentiator but as a basic must-have, as this is the norm now with the changing customer behavior. With the advent of ‘digital natives’, there are various options to communicate and connect with insurers and seamless experience is expected in the entire communication process. While they hop from one touch-point to another, without having to repeat the same details again and again, on each of these touch-points. To cater to this need, multi-channel customer communication solutions emerged but failed to create such seamless experiences, purely for not being able to integrate the different touch-points. It failed to manage parallel communication across multiple channels and hence led to the evolution of omni-channel communication. Omni-channel communication not only encourages eco-friendly strategy but also reduced the brand inconsistency and customer leakage. Omnichannel communication enables personalized interaction with customers, meeting their emotional needs by making contextual conversations, based on their last communication history across different touch-points and channels and current profile across different systems. With advancements in CCM technology, personalized videos with interactive features took that leap to provide that ultimate customer experience, by striking the right context, enabling smooth onboarding, up-selling and cross-selling.

3. The need for a connected ecosystem and the ingredients to build one

The next step for insurers to meet the millennial’s demand and technology advancement is to have channel-agnostic or channel-less solution for optimized, cognitive and tailored offerings. Insurers have always had the concern to optimize the orchestration of their solution as giving it to one vendor for all solutions may not be optimal and having multiple vendors involves high cost and interrupts seamless service. Hence, designing an integrated solution is required for a cohesive business ecosystem. A connected ecosystem is the key to climb up the customer journey management (CJM) maturity scale.

For a connected ecosystem, the architecture must be:

Highly scalable

Easy to upgrade

Manage seamless integration between different touch-points and provides comprehensive reports

ready and easy to introduce or remove any technology solutions

Smooth connect and disconnect with third-party vendors, as and when required

The building of reusable assets or APIs

This enables to bring technology out of the solution and strive to achieve the CX strategy goals of the business. It empowers the insurer to use the best-of-the-breed technology in the right context without going for a one-size-fits-all approach - enabling them to adopt a more comprehensive solution, tailored to meet their customers' need.

Vendors provide technology, but partners provide a solution to business problems. Insurers are now gravitating to the right partner who can orchestrate the solution, optimize and customize based on each specific insurer’s needs by selecting the right capabilities from the rich catalog of technology offerings.

[sinchccm]

Compliance and Security in Customer Communications Management: Ensuring Data Protection

communication that is personalized to the customer in order to enhance the overall customer experience. Compliance and security in CCM is immensely vital for ensuring data protection and maintaining customer trust.

Security compliance management involves a set of policies, procedures, and other internal controls used by CCM service providers to fulfill its regulatory requirements for data privacy and protection. It is a subset of regulatory compliance management that specifically addresses data protection. CCM service providers ideally try to follow industry best practices when it comes to security and compliance using frameworks and guidelines like OWASP, NIST, CIS, and CSA. They also conduct security architecture review, threat intelligence and threat monitoring regularly to consistently improve their processes, and allow for improved data privacy. By availing assistance from a good CCM service provider, your business would stay compliant with data protection regulations such as GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other relevant local data protection laws, when it comes to customer communication. These service providers would make sure that your CCM practices align with the requirements outlined in these regulations.

As Digital Document Solutions are important to CCM, it typically involve encrypting stored documents and data, implementing strict access controls, and using multi-factor authentication for document access. With CCM tools, your business can send password protected documents to the customers to make sure that its information does not fall into wrong hands. Hence, CCM tools are widely used as Document Management Systems by bank, insurance companies and other financial institutions that commonly have to send sensitive PDFs to the customers. Top CCM service providers would also allow you to authenticate crucial data transfers with digital signatures.

Customer communications management or CCM aids businesses in designing, managing, and delivering