#Online grooming booking in chicago for dogs

[pawcarebooking]

Dog Grooming Logo Ideas: How To Set Your Business Apart From The Pack

Discover creative ways to distinguish your dog grooming business through compelling logo designs. A distinctive logo not only attracts potential clients but also reinforces your brand identity in the competitive pet care industry. Stand out from the pack with visually striking logos that communicate your commitment to excellence and customer satisfaction.

[ihknkm]

I hope, too

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[wildlyhardphilosopher-blog]

Dog Training Northumberland | Effective Solutions

New Post has been published on https://dogtraining.dknol.com/english/dog-training-northumberland-effective-solutions/?utm_source=Tumblr&utm_medium=Tumblr+%230+Freda+K+Pless&utm_campaign=SNAP%2Bfrom%2BBest+Dog+Training

Dog Training Northumberland | Effective Solutions

Behavioural Modification A Pet’s Breakfast Jump to Navigation When will you be able to trust your puppy to wander loose throughout the home? Scott, John P.; and John L. Fuller (1965). Genetics and the Social Behavior of the Dog, Chicago: University of Chicago Press. Marlo, Shelby (1999). New Art of Dog Training, Chicago: Contemporary Books, ISBN 0-8092-3170-0 HOW WE CAN HELP AS A DOG BEHAVIOURIST Horticulture · 30 April 2018 Cart Be the Pack Leader Vet Visit Program Rescue and Rehabilitate Make a lifesaving difference to animals by becoming a foster carer, donating, fundraising, joining an event, volunteering and more. Email a Friend PEDIGREE® Dry Dog Food Adult Roasted Chicken, Rice & Vegetable Flavor Locations Whether you train your new puppy or dog yourself, take classes, or hire a private trainer, some basic training tips should be tackled right out of the gate. These top 10 tips from professional dog trainers at the top of their game will help get you going. Puppy Training ⟶ The proper training of your dog will build a lasting foundation for a rewarding, lifelong friendship. Urban Dog Training can help you acquire the knowledge and skills to train your dog to become a confident, happy and well behaved companion. Home What we do Care for Animals Dog Care Dog Training Tips and Videos Blue Mountains Shelter Urns and Keepsakes A further follow-up session will allow you to fine tune the training under expert guidance. Firstly a canine health profile is required to exclude physical reasons for the dog’s behaviour. This is available through Redgum Vets. On payment of the behavioural training package, Redgum’s Amichien Bonding consultant will make contact with you to arrange a time when she can view your dog in its everyday environment. Chicken Show all Phone: (08) 8642 3308 CONTACT US Contact SitDropStay Dog Behaviour Australia on Messenger Bedding Older Puppy Training Doggy Bootcamp Place a treat in both hands. Adoptions · 30 April 2018 Animal Care amp Information Meet The Team Enforcement Rates PPGA Construction Motivating Miracles Workshop Council business, news and information Jump up ^ Slabbert, J. M.; O. A. E. Rasa (1997). “Observational learning of an acquired maternal behaviour pattern by working dog pup: an alternative training method?”. Applied Animal Behaviour Science. 53 (4): 309–316. doi:10.1016/S0168-1591(96)01163-X. Charities we’re proud to donate to FAQ – The costs of veterinary care 11 References Training Advice Leashes for Active Dogs 32 Greenaway St, Bulleen – Harry Hampson Innovation and research Rally’O Training Leave it Jump up ^ Burch, Mary R; Duane Pickel (1990). “A toast to Most: Konrad Most, a 1910 pioneer in animal training”. Journal of Applied Behavior Analysis. 23 (2): 263–4. doi:10.1901/jaba.1990.23-263. PMC 1286234 . PMID 16795731. Weekend: Which Level do I start in? Classical conditioning[edit] Goodog dog and puppy training Northern Beaches Our Infomercial 571 Montague Rd Dog training and puppy training Waiting at gate/door Turramurra Recreation Centre Location Anxiety Training Certificate III In Engineering – Maintenance – Fitting and/or Turning Our drop-in playgroups are a perfect complement to your vet’s puppy preschool class, particularly for owners looking forward to an adult dog who is comfortable, relaxed, and on her best manners around people and other dogs. Plus we guarantee puppy playgroup will be the best 30 minutes of your week – what could be better than a room full of puppies playing? Guided by a professional dog trainer, your pup learns her social P’s and Q’s while burning off excess energy in play – which means a better night’s sleep for you. Level 1 Basic Dog Manners 7 week course – Upgrade $295.00 Standard $235.00 At the request of our many dog-loving friends owners and partners across the nation, we’d like to share the following information, addressing a wide variety of dog care, training tips, and much more! Here you will find full color public information handouts ready for printing. Engineering Jump up ^ Wogan, Lisa (November 2010). “The Mirror Method”. The Bark. Retrieved 3 December 2012. Related Articles Community and education Urban Dog Training Ground Rules Report a Cruelty Case Location: AWL Wingfield, 1-19 Cormack Rd Wingfield 5013 Food & Treats Dog registration Outdoor classes will only be cancelled in the following situations: Good Leadership and Communication

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fbq('track', 'ViewContent', content_ids: 'dogtraining.dknol', ); I love dogs they are so cute AND Contact us now for a FREE 10min phone consultation You are here: Home Enrol or Call Us Now on 07 3342 0568 Book Orientation Session Phone: Access to the password protected section of our website with the following benefits: Our crazy vizsla is now happy and calm – cannot recommend George highly enough. Pricing & member benefits Our Approach 1 Hour Personal Training Session Pet information videos Domestic animal businesses Animal First Aid Dog Grooming Frequently Asked Questions Puppy training classes, private training training, dog training classes, and private dog training in Adelaide and the Adelaide Hills, covering the Adelaide Hills Council (including Balhannah, Lobethal, and Stirling), the Mt. Baker Council (including Burnside, Kensington, and Rose Park), the City of Mitcham (including Belair, Colonel Light Gardens, and Mitcham), the City of Unley (including Fullarton and Unley), the Campbelltown City Council (including Magill and Rostrevor), and the City of Tea Tree Gully (including Modbury and Tea Tree Gully). Location & Training Times ABC TV Education Policies and Class Information Course Resources Where To Go For Class Dogs and animals Loading… Home / 5 essential commands you can teach your dog The 1980 television series Training Dogs the Woodhouse Way made Barbara Woodhouse a household name in the UK, and the first international celebrity dog trainer.[25] Known for her “no bad dogs” philosophy, Woodhouse was highly critical of “bad owners”, particularly those she saw as “overly sentimental”.[26] She described the “psychoanalyzing of dogs” as “a lot of rubbish”.[27] Her no-nonsense style made her a pop-culture icon, with her emphatic “sit” and catch cry of “walkies” becoming part of the popular vernacular.[28] 25 Sep 2017 3:32:27am Featured Scott, John P.; and John L. Fuller (1965). Genetics and the Social Behavior of the Dog, Chicago: University of Chicago Press. Click here to book a class Privacy, Terms and Conditions SA 5700 Typical positive reinforcement events will satisfy some physiological or psychological need, so it can be food, a game, or a demonstration of affection. Different dogs will find different things reinforcing. Negative reinforcement occurs when a dog discovers that a particular response ends the presentation of an aversive stimulus. An aversive is anything that the dog does not like, such as verbal admonishment, or a tightened choke chain.[39] our services Treats All classes are held at Hays Paddock with a car park in Lister St, Kew East. No events Lots of work to do still but an overwhelming and uncertain future for our fur babies has turned in an afternoon of learning, to an exciting adventure we feel capable of tackling and coming out on top. General Information Course Content: QBCC Approved Managerial Course for Trade Contractors Blue Dog Training User Login News about Cesar FREE STANDARD SHIPPING will automatically be calculated on your cart upon reaching a value of $25 or more in eligible products that are collectively under 45kg in weight, after all other discounts are applied. Training Information Konrad Lorenz, an Austrian scientist who is regarded as developing the foundations of ethological research,[14] further popularised animal behaviorism with his books, Man Meets Dog and King Solomon’s Ring.[15] Lorenz stated that there were three essential commands to teach a dog: “lie down” (stay where you are), “basket” (go over there) and “heel” (come with me).[16] Sydney Shelter and Veterinary Hospital Maths Courses All Ages (Part 2) United Kingdom FAQ – Transporting a bird to the vet Dog to dog interaction Tell people what you think Online Course -Basic Dog Manners – Level 1 Pet Boarding Best Dog Obedience Training | More Details Here Best Dog Obedience Training | More Information Here Best Dog Obedience Training | More Info Available Here Legal | Sitemap

[oldmaidwhovian]

100 question meme---cos’ I’m bored

1. What board game do you like the most?

sequence dice

2. If you could rid the world of one disease what would it be?

diabetes

3. If you were offered the position of mayor of your city, would you take it?

No

4. Favorite day of the week?

none---all the same to me

5. If you inherited or won a million dollars, what’s the very first thing you would do with the money

pat off debts

6. Give me the names of 3 objects or things you love most

my Georg Hoose cowboy painting that my late aunt gave me for my 7th birthday

my home library

the ceramic cat I gifted to my mom her final Christmas

7. Did you grow up here?

No, 50 miles south

8. Which are your top bands or singers?

The Proclaimers, The Beach Boys, John Denver, The Takeover UK, Chicago, too many to list....

9. What school activities do you or did you participate in?

Not many in elementry school...high school riding club and glee club....college i did theater, radio broadcasting (briefly), anthropology club, international studies.

10. Do you have any siblings

one

11. Where did your family go on vacations in the summer?

Haven’t been on vacation since 2005

12. What jobs do your parents do?

Nothing, they’re both deceased

13. What is the best job you ever had?

Groom at a dressage stable

14. What time do you normally go to bed?

no specific time

15. Have you ever been in a car accident or seen one?

yes to both

16. What’s the biggest personal change you’ve ever made?

Living on my own

17. What’s the size of your shoes?

varies due to an old injury leading to a misshapen foot--but generally woman’s 8.5 US

18. Name 3 things in nature you find most beautiful?

sunsets, soaring hawks, the sighing of pine trees (namely the Eastern White Pine) in the wind

19. What would you do if you were the lone survivor of a plane crash?

ummm-try and continue surviving?

20. What do you do in your free time?

Read, pet the cat, watch youtube videos, listen to music, play cribbage or whist online, take naps, go for walks if I’m able, ride the bus somtimes.

21. What were your childhood pets?

Cats, guinea pig, dogs, chameleons, turtles, mouse, goldfish, pigeon.,

22. Do your pets do any good tricks?

My lovely Shamrock was just like Lassie, and did a regular routine of tricks

23. How old is your current pet?

Maisie I think is around 2

24. What two languages would you like to be fluent in?

French-Canadian and Friesian

25. What’s the worst job you’ve ever had

housekeeping at a casino-racing complex

26 How often do you brush your teeth?

depends on my level of manual dexterity on any given day

27. If you were in a witness protection program, what would be your new name and where would you go?

Sarah Jane Smith....Friesland, cos’ the people are nice and the land is flat

28. Do you have any relatives in jail?

Not at present

29. If it were possible, would you live on the moon?

No

30. Do you find these questions funny?

meh

31. Define a really funny question?

makes me grin

32. Do you ever doubt the existence of others than you?

no

33. What is your favorite smell?

horse

34. Do you believe in Bigfoot?

UM--it’s always possible, I guess

35. When did you learn how to drive?

in my early 20′s

36.   If you could go back in time 1,000 years, what year would you visit?

Hadrian’s Rome

37. What’s the weirdest dream you’ve ever had?

Can’t remember

38. Would you let me slap you for a hundred dollars?

sure, why not?

39. Who would you hate to see naked?

Donald Trump---bleurgh!!!!!!!!!!!!!!

40. Would you dress in drag for $25?

Sure, it’d be a hoot

41. How old is the oldest cell in your body?

59 years, 22 days...I think?

42. If you could start a collection of one kind of item, what would it be?

antique custom made cowboy chaps

43. If someone wrote a biography about you, what do you think the title should be?

Boring As Hell

44. What’s the meaning of life?

Try not to die too soon

45. Do frogs have ears?

beats me

46. If you could study anything, regardless of your aptitude for it, what would it be?

saddle making

47. Whats your favorite season?

autumn

48. Have you ever seen an actual ghost?

yes

49. What was the first thing you ever collected?

Antique bottles

50. In a scale from 1-5, how afraid of dark are you?

1

51. Who was your first celebrity crush?

David Cassidy

52. Date someone older or younger?

Neither, ceased dating decades ago

53. What is the strangest thing you’ve ever eaten?

stinging nettle cheese

54. If you could trade lives with anyone for a day who would it be and why?

Anyone but a Republican, a pedophile or a drug addict

55. What famous artist, dead or alive, would you want to paint your portrait?

Vermeer

56. What’s something you always wanted to do as a child but never got to do it?

live on a farm or a log cabin in the woods

57. What’s the dumbest thing you’ve ever cried about?

can’t recall, I’m too old

58. What did you eat for dinner last night?

mac and cheese, creamed spinach

59. Would you rather play basketball or hockey?

basketball...I’m s__t on skates

60. If you could be on the cover of any magazine which one would you choose?

Western Horseman

61. Last thing you bought?

used sweatshirts at the charity shop

62. What is the funniest movie you have ever seen?

Arsenic and Old Lace

63. What scene from a film made you cry as a child?

When Ginger died in Black Beauty

64. What fashion trend do you wish would come back?

bell bottoms, haha

65. What fashion trend do you wish would go away

wearing pajama bottoms in public---crackhead fashion!

66. If you don’t know the words to a song do you improvise?

no

67. T.V. show you secretly enjoy?

I don’t own a TV

68. If you could bring one fictional character to life, who would it be?

The Doctor

69. One of your stuffed animals’ names as a kid?

I didn’t like stuffed animals

70. Do you butter the bread before putting the peanut butter on a sandwich?

My school caf and my late mom used to, but not me

71. Do you use perfume or aftershave before going out?

sometimes

72. Whats your favorite thing to do?

Before my stroke it was being around horses--now it’s reading

73. Do you watch cartoons?

seldom

74. Do you cook?

I was a cook when I was younger, now I only cook from scratch if I don’t need a lot of manual dexterity

75. Last dessert you had?

last of my ice cream

76. Describe the worst haircut you’ve ever had.

Did it myself and still ended up looking like an uncurried shetland pony--in fact, i called it the Thelwell cut, haha

77. What are two things you would do if you woke up to find yourself completely invisible?

ummm---not a clue

78. What was one of the happiest days of your life?

My college graduation

79. One really happy, hilarious moment in your life?

Being surrounded by, and getting licked by cows

80. What is one thing you refuse to share?

A Big Mac

81. If you could get away with a crime, would you? If yes, what would it be?

No

82. If you were about to be executed what five foods would have as your last meal?

pizza, Big Mac, prime rib, Ted’s fish fry, Hot Dog Charlies

83. Did you ever own a bare naked Ladies Cd?

no

84. What’s the furthest you’ve traveled?

Egypt

85.Have you ever grown your own tomatoes?

yes

86. Who is the most famous person you have ever met?

Dr zahi Hawass the Egyptologist

87. How many slices of pizza are you capable of eating in one sitting?

When I was younger and fatter about 4-6, now 2-3

88. Do you play a musical instrument?

I tried the cello, the piano, the flute and the guitar, but I’m afraid it’s hopeless...tho’ I can play a few tunes by ear.

89. Three favorite TV shows from your early teen?

Emergency! The Partridge Family, The Streets Of San Francisco

90. Radio or CD’s

Radio

91. Do you have posters up on your room walls and what are they?

A couple of western-themed posters, 2 travel posters and 1 Tiffany window poster

92. What is on your bedside table?

a lamp, a sound/sleep machine, and my alarm clock...and frequently a book

93. What is the thing you love most about mornings?

waking up and realizing that I’m not dead

94. What are your major goals in life?

Finding a place to live so I’m not homeless, cat-less and possession-less...and then working to improve my declining health, if only just a bit

95. On a scale from 1-10 what’s the highest level of pain you’ve ever been in?

10 when the horse ran over me at work and messed up my back, back in ‘91

96. What kind of phone do you use most often?

I can only use a landline since my stroke---just replaced my 1980′s novelty train phone which broke, with a modern 1960′s style teal colored ‘princess’ phone

97. The person you would never want to meet?

Donald J. Trump

98. What were your three favorite childhood toys?

Marx’s Fort Apache, Johnny West action figures, Matel’s ‘Drowsy’ doll

99. What is your favorite spectator sports?

Polo / show jumping / western reining / harness racing / basketball

100. What’s  your idea of a dream home?

A cottage or cabin not too far from a town or village,not big, with a screen porch to sit and chill

[unixcommerce]

Apply These 10 Customer Service Strategies from Top Brands

Product reliability and quality have become near-commodities in our world. The challenge then, for a business, is to find another way to differentiate yourself. And one of the best ways to truly engage customers is to connect with them via superior customer service.

Today, let’s look at a variety of companies whose have succeeded by doing precisely this. These companies have made their mark in the marketplace with their exceptional customer experience and extraordinary customer service.

Examples of Good Customer Service

1) Nordstrom — Be Willing to Say “Yes!” Every Time

Staying in business for over 100 years is extremely rare. Thriving in business for over 100 years — in a brutally competitive field — is even more so. Seattle-based Nordstrom has managed to pull this off. Year after year.

For example, Nordstrom is so customer-focused that it once refunded a customer for a tire purchase even though the company, of course, has never sold tires. You can always tell that the entire staff is committed to getting you a “yes” to anything you request.

Furthermore, as a retailing icon, Nordstrom has avoided the temptation to rest on its laurels. Instead, it has pursued up-to-the-minute technological improvements in its customer experience.

These are mainly in evidence at its new flagship store in Manhattan. Here virtual reality helps you get the perfect fit and fabric choice. Your new suit order is then sent off to Italy for manufacturing. The store handles returns right at the front door with an instant barcoded process for total customer convenience.

The big idea: Be ready to say “yes” to your customers, regardless of the request. With this approach, not only will you care for your customers, they’ll care for you as well.

2) Drybar — You Can’t Replace a Unique Customer Experience

Drybar is the coast-to-coast “blowout bar” phenomenon that has expanded quickly to nearly 100 locations from co-founder, Alli Webb’s basement. (Not to mention their bestselling line of hair dryers and hair care products carried at Sephora.)

The Drybar concept could quickly become a commodity and give in to knockoff operators. On the contrary, it might be a task to sway their fiercely loyal client base that loves a $40 hair wash and blowout.

Their secret? Fantastic customer experience at every single touchpoint. From the efficient booking process to the dozens of details that define a Drybar location — romantic comedies on flat screens and custom-designed chairs — every aspect of the experience has received special attention.

“The experience is everything,” says Drybar co-founder Michael Landau, who started the business alongside his sister, Alli Webb. “If it weren’t for the experience we create, we would be another place styling women’s hair. What we’re selling at Drybar is an experience. For 45 minutes, you get to relax and be pampered. Drink a mimosa and indulge in the guilty pleasure of the latest chick flick or celebrity magazine while someone washes and brushes your hair.”

The big idea: No matter what you’re selling, you can turn it into more than a commodity. Focus on every single touchpoint in the customer journey.

3) Danny Meyer’s Union Square — Making Your Customers Feel Special Never Gets Old

Danny Meyer is a wildly successful New York restaurateur, whose approach is based heavily on creating a real sense of hospitality. While not a chef himself, his many successful restaurants — including Gramercy Tavern, Union Square Café, and now, globally, Shake Shack — have the distinctive Meyer touch.

He only selects new employees based on what he calls the “hospitality quotient.” This includes six personality attributes — optimistic warmth, intelligence, work ethic, empathy, self-awareness, and integrity.

Another true mark of the Meyer touch includes personal recognition when a guest walks in the door. Meyer calls it ‘‘the number one reason guests cite for wanting to return.” Nothing escapes his attention or the attention of his talented staff!

The big idea: The human aspect of the customer experience is irreplaceable. Make sure your customers feel recognized and, in turn, they’ll give your company the recognition it deserves.

4) Virgin Atlantic Airlines — What Matters Most is How You Treat Your Unhappy Customers

It’s impossible to please every customer every time. But customer service statistics show what you do when a customer is unhappy can make all the difference. Virgin Brands are spectacular at using complaints as opportunities to bond more closely with the customer in question.

“A complaint is a chance to turn a customer into a lifelong friend,” says Richard Branson. “At Virgin, we think that if we address a complaint well, and even involve the customer in the solution, it brings customers closer to our brand.”

In a famous episode, a customer in first class (which Virgin Atlantic adorably calls Upper Class) encountered what sounds like a genuinely dreadful Indian-themed meal on an intercontinental flight. The letter he wrote (accompanied by stomach-turning photos) to Branson was both funny and disturbing.

The passenger described one item on his tray as a “miscellaneous central cuboid of beige matter.” This passenger later explains elsewhere that “the potato masher had obviously broken and so it was decided the next best thing would be to pass the potatoes through the digestive tract of a bird.”

The most significant part of the story isn’t the letter, though, it’s how Branson responded. Branson invited the passenger to help Virgin overhaul its menu, and ultimately to be on the board of the airline’s culinary council.

The big idea: A complaint is indeed a gift. If you can win over your upset customers, your business success will know no bounds.

5) Zappos — Empower Your Employees to Wow Your Customers

Can you imagine a leading e-commerce company whose core principle is “to live and deliver WOW”? Zappos is exactly that company. A fully-owned subsidiary of Amazon, Zappos grew to be a leader in online shoe and apparel sales through an obsessive devotion to the customer.

The company is willing to spend any amount of time on the phone to serve and to bond with a customer. Even up to a world record 10 hours and 29 minutes made famous on late-night TV by Jimmy Fallon! And employees will make every effort — and also spend company money — to do whatever it takes to please and “wow” customers.

Including flying to a customer’s home to return jewelry that had accidentally been shipped to the company, as recounted by Rob Siefker, the senior director of the contact center at Zappos:

Not too long ago, two of our customers — a newly married couple — were packing up their belongings to move to a new home. In the rush of the move, the husband packed his wife’s jewelry inside one of her purses and then kept the purse inside what he thought was a spare Zappos box.

[Once the wife figured out what had happened and why her jewelry was missing], The rep she reached out to at Zappos decided to reroute the box directly to his desk. Fearing for the safety of the valuables in transit, he purchased a plane ticket so he could hand-deliver the package himself. When he and the jewelry arrived, the grateful couple invited him in for dinner. They’re now customers for life, as you can imagine.

The big idea: Strive to wow — to surprise and delight — every customer. And involve and empower your employees in doing this every day.

6) Freddy’s Frozen Custard & Steakburgers — Invest in Your Customer Service Culture

Freddy’s has grown to over 280 locations across 31 states U.S. while sporting a retro vibe and some delicious burgers. (Yes, steakburgers are hamburgers by another name. They’re good, thanks to a pounded-flat preparation on the grill!)

Also, they have great Chicago-style hot dogs. And, they have a wild assortment of custard-based desserts. But the customer service truly distinguishes Freddy’s as well, with always-cheery employees behind the counter.

Freddy’s invests well beyond industry norm in customer service training and uses innovative methods for this as well. They have a mix of in-person training with brief but effective digital-based training (dubbed “Freducation”).

They also encourage employees to rise through the ranks. Recently, a group of employees who started as cooks and cashiers at an old company-owned location in Wichita worked themselves into management positions. They then went on to be successful operators of not one but two franchises, with more potentially on the way.

The big idea: A culture of customer service can enliven even the fastest-paced of business concepts. Grooming current employees as future leaders gives more opportunity for everyone to shine.

7) Safelite Autoglass — Customer Service is a Team Sport (Technology, Training, and Personnel)

In the face of macro trends that aren’t always ideal for anyone in the auto industry, Safelite Autoglass has grown, quarter after quarter, through a focus on improving the customer experience.

Part of this is through hiring. Nobody is hired to work at Safelite today who don’t make it through a profile. This is developed in-house with the assistance of a profiling company called Predictive Index, showing an affinity for working with customers.

Customer experience improvement has also been accomplished through training, both event-based and daily. The latter being what Safelite calls its “daily huddle” where customer service principles are discussed, once a day, throughout the company.

Third, Safelite has developed a unique approach to review and parse customer feedback received on surveys. Rather than concentrating on scores received, Safelite pays more attention to the nuggets that may be contained in the “verbatims.”

One of the themes discovered here recently was that it’s not just the length of the window that matters in terms of technician arrival. It’s also knowing that they’re on the way and that they’re in the neighborhood.

Now, using an app-based approach akin to Uber, customers can find out exactly that and be ready precisely for the technician’s arrival.

The big idea: Customer experience improvement should be a multi-pronged effort. There are technology, personnel, and training aspects to consider. Work on all of these different angles, and the results can be spectacular.

8) USAA — Treat Your Employees as Your First Customers

USAA, a Fortune 500 company which operates in insurance, banking, and financial services, is headquartered in San Antonio, Texas. Its campus there, holding 19,000 of its 34,000 total employees, is nearly the size of Pentagon.

USAA is regularly rated at the top of its various industries for customer satisfaction. One of their secrets is their unique approach to propelling customer-focused innovation.

The culture of innovation here is so strong that a security guard working at USAA managed to author (in addition to his “regular job,”) twenty-five fully realized patents for his company. These patents, each designed to improve a portion of the customer experience are just a few of the 10,000 ideas submitted by employees each year, of which over 900 have received U.S. patents.

The first thing that’s necessary to propel customer service innovation is a mindset. The mindset at USAA is ideal: every USAA employee is also a customer. Employees are encouraged to be on the lookout for how to improve the experience of customers — in other words, themselves.

Beyond this, USAA harvests ideas through its “Always On Ideas Platform,” a portal that’s available to all employees. There are additional ways for employee innovators to participate, including what USAA calls challenges, competitions, and hackathons. USAA also offers various training sessions to encourage and distill innovation, including a particularly ambitious partnership with the University of Texas at Austin.

The big idea: Providing the best customer service and the most polished customer experience depends on customer-focused innovation. To get there requires a mindset of “being the customer,” plus channels/portals to harvest innovation, plus training for innovation.

9) Umpqua Bank — A Crowded, Unglamorous Industry is Your Chance to Stand Out with Customer Service

Primarily located in California and the Pacific Northwest, Umpqua proudly and cheekily refers to itself as “the world’s greatest bank.” Umpqua empowers employees to help customers in any way they can, using their creativity and the resources of the bank.

For example, a new trainee fixed a jam-up at the drive-through line by using her car cables to jumpstart a senior man’s car. She didn’t have to ask permission to do this, and she was celebrated for her action.

Umpqua employees also undergo Ritz-Carlton-led customer service training refreshers on a regular basis.

The big idea: Even if you’re in an unglamorous industry where many of the other players are seen as commodities by customers, there are always efforts you can make in customer service and the customer experience to stand out in the crowd.

10) Starbucks — Don’t Just Smile Hard, Create Strong Customer Service Standards

The mantra, which you’ll repeatedly hear if you spend some time with Starbucks, is “Make It Right.” This means that anything that has gone wrong, in a customer’s eyes, they are willing to fix without dispute. But it also represents a commitment at Starbucks to always be improving the customer experience.

Areas of improvement at Starbucks, for example, include their wildly successful mobile app. Some of these customer service standards can be quite elaborate. When you order a caramel macchiato at Starbucks, it has a precise pattern of caramel sauce: a lattice of seven vertical and horizontal lines with two full circles around it.

This standard provides more than visual consistency; it also ensures a small amount of caramel sauce in almost every sip. It’s true regardless of which Starbucks location you’re in when you take those sugar-laced sips.

And those wooden stir sticks? They source it from a specific variety of birch tree that company testing has shown won’t interact with the flavor of a coffee drink.

The big idea: Great customer service is more than smiling hard. It also depends on having standards that govern portions of the customer experience throughout the customer journey. Get these right, and you’re a long way toward pleasing your customers — not just once but over and over.

So, What do All These Companies Have in Common?

While components of “good” customer service may differ across industries and companies, good customer service has the following key attributes:

Availability of user-friendly FAQs and self-help content.

Prompt response to customer queries, complaints, or requests.

Easy access to customer care/support representatives via an omnichannel approach (online, email, SMS, chat, social media, video call, mobile, etc.).

Personalized solutions based on each customer’s situation or context.

Widespread practice of active listening and empathy in solution design.

Strong sense of accountability, including a full willingness to admit, apologize, and compensate for bad service/product errors.

Smart use of relevant technologies such as CRM, data analytics, AI, and machine learning in support of customer care.

Ability to nurture and grow relationships through sustained multi-channel engagement, feedback, and recommendations.

Seamless alignment with an overall customer experience strategy.

Authentic, motivated, and highly trained customer service professionals.

Every business that plans to stay relevant and competitive in its industry needs to have a strong and effective customer service organization. That’s because the link between customer service and key performance indicators such as customer retention, customer satisfaction, upsell/cross-sell rates, and revenue has long been established.

Lessons from 4 Popular Customer Service Blunders

1) FCK KFC

Due to supply chain issues, hundreds of KFC outlets in the UK were forced to close in early 2018 because they had no chicken to serve patrons. What!? To manage irate customers who then had to get their meals from other food chains, KFC published a public apology across many print media channels.

The apology used the company’s visual branding but tweaked its famous three-letter acronym into “FCK” to reflect the gravity of what just happened. Because it tickled customers’ funny bones, the apology was a hit and patrons eventually forgave the popular food chain.

To do: Creative humor sometimes works. When the customer issue is not overly serious, infusing humor to an official apology can turn things around.

2) Plane of Pain

In April 2017, social media ignited after United Airlines forcibly removed a passenger from his seat. The controversial and violent episode resulted literally in spilled blood — the passenger’s.

Because the public apology from the airline company’s CEO lacked any hint of either remorse or empathy, the backlash was massive, and the public cried for blood. The market concurred: UA’s parent company bled nearly a billion dollars in market value as investors fled for the exit. It took heroic efforts at crisis management to bring this down to just around $250 million.

To do: Demonstrate empathy — especially after a tragic event. Well-informed, well-connected, and well-equipped modern customers control the conversation. Give them the slightest excuse, and they’ll easily ditch your brand for another, all the while broadcasting their experience online.

3) Accounts and Apologies: Faking it at Fargo

Virtually forcing employees to create fake customer accounts is, well, dishonest. What’s more disenchanting is the way Wells Fargo handled the scandal. After creating 3.5 million banking and credit card accounts without customers’ approval over four years, Wells Fargo not only failed to articulate a sincere apology but even appeared to condone the fraud by not holding executives accountable. After a series of missteps, the scandal finally forced the CEO to resign.

To do: You’re not sorry if your actions say otherwise. Just paying lip service to customer care won’t get you very far. When a serious incident happens, you have to demonstrate that you are solving the problem with long-term strategic solutions, and not just temporarily placating your angry customers.  

4) Battery Burnout

In 2016, a popular Samsung phone model — Galaxy Note 7 — became an internet meme because its faulty battery tended to burn or explode. The company turned the PR nightmare by holding itself accountable, recalling millions of units to ensure customer safety, and implementing stronger quality control measures from then on.

The brand initially suffered a sales contraction, but its genuine countermeasures eventually paid off — it increased its market valuation and its brand regained the trust and love of millions.

To do: Old school values will remain hot forever. So, be honest and hold yourself accountable when something bad happens in your turf. Show genuine concern for customers even if doing so will cost you dearly. (The Note 7 recall cost Samsung at least $5.3 billion).

Tactical Tips to Upgrade Your Customer Service Strategy

Businesses can — and should — leverage their customer service infrastructure as a competitive advantage. Here are some tactical tips that can help you achieve that.

Help transition your organization towards a customer-centric mindset if it hasn’t done so yet.

Build a clearer and deeper understanding of your customer personas as well as the unique journeys these personas commonly undertake. With markets, technologies, and consumer behavior in constant flux, efforts to understand an audience also need to be fluid and adaptive.

Improve average response and issue resolution times.

Simplify but personalize the delivery of customer service.

Make plans for the long term — because, for smart businesses, every customer is for life.

Think of customer service as the reactive part of the more comprehensive field of customer experience (CX).

Empower customer service staff and the rest of your frontline employees to motivate and enable them to deliver excellent customer service at all times.

Move toward an omnichannel framework to meet customers halfway.

Feedback is your friend. Get it as often and as unobtrusively as you can.

Use technology to orchestrate more meaningful or effective engagements. Phone calls remain relevant, but some customers may demand one-to-one videos, GIFs, and other content formats.

Provide a wide range of options but offer powerful recommendation and filtering engines to help customers decide faster and better.

Keep valued customers in the loop when it comes to new product or service features, even inviting some of them to participate in beta launches.

Set a reasonable customer service budget that can absorb minor expenses (simple birthday gifts, loyalty rewards, etc.) aimed at keeping customer satisfaction and engagement levels high.

Where is Your Customer Service Strategy Headed?

Customer service plays an important role in attracting, retaining, and nurturing customers. It supports revenue generation, loyalty programs, and referral campaigns. Along with product features and overall customer experience, customer service is a primary tool for keeping customers engaged and satisfied.

As numerous pieces of research have suggested, customer service will also be the key area where brands will fiercely compete in the near future.

Republished by permission. Original here.

Image: Depositphotos.com

This article, “Apply These 10 Customer Service Strategies from Top Brands” was first published on Small Business Trends

https://smallbiztrends.com/

The post Apply These 10 Customer Service Strategies from Top Brands appeared first on Unix Commerce.

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The Gypsy Journey

My name is Vicki, if you don't know me personally I am Gypsy Clipper online. I have been a nomad all my life. My history isn't clear because I have no one left to ask. But from what I know my parents lived in a travel trailer when I was born. I'm not sure if my dad was in the Navy when I was born or joined shortly after. I do know for the first 7 years of my life we followed my dad to each location where he was stationed. One point we were stationed close to Wilmington North Carolina. And there I remember going with my mother to buy two horses. I was young, my sister was 2 years younger than I. I don't remember ever knowing anyone in the horse world before my mother got us the horses. But I do remember it was when we were in North Carolina and we were only there till 1973. I'm no math genius but I have to say it was before I was 8 years old. Because in 1973 I remembered my parents driving the horses to where we settled in Massachusetts. We spent from 1973 to 1984 living there. My parents shuttled us around New England where we would show  our horses. We learned to rough it at an early age by living in horse trailers and horse stalls. I remembered taking cold showers under the hoses in the areas we used to wash the horses. And that was only at a big fancy show. The small shows we were washing up at spigots by our horse trailers.  It wasn't a comfortable life, but it was apparently where I learned the skills it took to make  later life tolerable. My mom and dad weren't rich but somehow they managed to give us everything we needed and take us anywhere we wanted. I don't have a lot of memories from the early years but  I do remember exploring the entire East Coast from Florida to Vermont. Each year we would travel back to Illinois. My parents would either drive us in our station wagon or our grandparents would fly us into Chicago. We would spend time with my mom's parents in the Chicago suburbs and explorer the city. My Mom's parents worked very hard to show us the entire Chicagoland area. From there we would head to Central Illinois. There my Dad's parents would spend the remaining summer shuttling us from every tourist site and County Fair within a 300 mile range. Then when I graduated from high school in 1984 my parents bought a house with land in Illinois. There is where I learned to drive a truck and continued homesteading skills my Mom had taught me in Massachusetts. And from then until 2005 I covered about 3 million miles between my ex-husband and myself. After I retired I continued to travel yearly when my feet got itchy. After the farming season. I’d hit the road in my minivan with my dog grooming gear and just go where I found work. I usually got itchy feet the day the snow started flying in Illinois. The few times I'd try to settle down my feet would just bring me back to Illinois. And there I'd start playing in the dirt and doing some farming, some dog grooming and whatever else I had to to make enough money to hit the road when my feet got itchy again. I’ve spent my entire life traveling throughout  the continental USA. I have never left North America. And honestly I don't plan to. I still feel that  until I see everything discoverable via ground transportation there is no point in getting on an airplane. Not that I have anything against an airplane I've just seen enough from an airplane window to meet my curiosity quota. I love my life, I can't tell you how much I love my life.I could just sit back and enjoy my life like it is without ever doing another thing. I've set up my life so it cost so little that my savings and my my income from my side business cover all my expenses. It frustrates me to see YouTube personalities such as Bob Wells  Interviewing part time nomads. So many of them say that they are preparing to do this in the next few years. 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