#Telecom digital BSS platforms

[digitalsolutionsfortelecos]

Empowering Telecoms: How Digital BSS Sparks a Revolution?

Telecom operators face significant hurdles with outdated systems that impede growth and efficiency. Legacy infrastructure struggles to keep pace with modern demands, affecting everything from service delivery to customer satisfaction.

The telecom BSS solution offers a transformative approach. By integrating cutting-edge technology, the telecom digital BSS platform provides the agility and innovation needed to overcome these challenges and drive success.

Reinventing Telecom Business Support Systems (BSS) for the Digital Age

A telecom digital BSS platform isn't just an upgrade—it's a complete reinvention. These platforms bring real-time processing, seamless integration, and advanced analytics to the forefront, enabling telecom operators to stay agile and responsive in a fast-evolving market.

From Old to New: The Digital BSS Transformation

Transitioning from legacy systems to a digital BSS framework represents a major shift in how telecom companies operate. Digital BSS solutions offer unmatched flexibility, allowing businesses to adapt quickly to technological advancements and customer expectations.

Elevating Customer Experiences with Next-Gen BSS

Customizing Services with Precision and Insight

The advent of telecom digital BSS solutions revolutionizes customer interaction by enabling highly personalized service offerings. Advanced data analytics and customer relationship management (CRM) tools within these platforms analyze customer preferences, behavior patterns, and usage trends. This insight allows telecom operators to tailor their services and offers to match individual needs, creating a more engaging and satisfying experience.

For example, with real-time analytics, telecom companies can identify when a customer is likely to upgrade their plan or when they might be experiencing issues. They can then proactively offer targeted promotions or solutions, enhancing the customer's perception of the service and fostering stronger loyalty.

Real-Time Analytics for Smarter Service Management

Telecom digital BSS platforms are equipped with sophisticated analytics capabilities that provide actionable insights into service usage and performance. By analyzing this data in real time, telecom operators can make informed decisions quickly. For instance, they can monitor network performance, detect potential service disruptions, and take corrective actions before they impact customers.

Moreover, these insights enable telecom companies to refine their marketing strategies based on actual customer behavior rather than assumptions. Personalized campaigns can be launched, and service improvements can be targeted, ultimately leading to higher customer satisfaction and retention rates.

Enhancing Service Delivery through Automation

Automation within telecom digital BSS solutions streamlines various aspects of customer service management. Routine tasks such as billing, service provisioning, and query resolution can be automated, reducing the need for manual intervention. This efficiency not only speeds up service delivery but also minimizes errors and inconsistencies, ensuring a smoother experience for customers.

Furthermore, automated systems can handle complex scenarios like billing disputes or service adjustments with precision. This reduces the workload on customer service teams, allowing them to focus on more complex issues and providing faster resolutions for customers.

The Competitive Edge: How Digital BSS Solutions Drive Innovation

Telecom digital BSS platforms are key to driving this innovation. They offer more than just operational efficiency. For example, they enable telecom companies to adopt new business models and technologies swiftly.

5G technology is a prime example. According to a report by GSMA, operators that invest in advanced BSS platforms are 35% more likely to leverage 5G effectively and provide new, innovative services (Source). These platforms support the deployment of 5G services by handling the increased complexity of service management and billing associated with this next-generation technology.

Additionally, telecom digital BSS solutions facilitate rapid introduction of new services, integration of emerging technologies, and adaptation to changing market demands. They provide a flexible foundation that supports innovation, allowing telecom operators to quickly roll out new offerings and adapt their strategies based on real-time insights.

This agility not only helps telecom companies stay competitive but also positions them as leaders in the industry, capable of setting trends rather than just following them.

Conclusion: Embracing the Future with Digital BSS

Adopting a telecom digital BSS solution signifies more than just a technology upgrade; it's a strategic transformation. By leveraging advanced digital platforms, telecom companies can significantly enhance their operational efficiency, customer engagement, and adaptability to future changes. This shift positions them to not only meet but exceed the evolving expectations of today's telecom customers.

As the telecom industry continues to evolve, the need for a robust, agile, and innovative telecom BSS solution becomes increasingly evident. Companies that embrace these modern systems are better equipped to handle the complexities of the digital era, ensuring they remain competitive and relevant.

Discover how Canvas, a telecom BSS solution can revolutionize your business. Explore Canvas, for the telecom industry for a comprehensive view of how we can enhance your operations and customer experiences. 6D Technologies offers tailormade digital business support solutions that are easy to customize to meet your unique needs and drive your telecom business to new heights. Take the first step towards a more efficient and customer-centric future with Canvas, a telecom digital business suite.

To learn more about Canvas, digital BSS platform, please visit https://www.6dtechnologies.com/products-solutions/digital-bss-solutions

[crmvoipsoftwaresolutions]

Cloud BSS: Future-Proofing Telecom Business

In an era propelled by 5G advancements, mushrooming cloud integration, and the surging adoption of AI, Generative AI, Metaverse, and Edge technologies, the telecom industry finds itself at the threshold of profound digital transformation. This rapid evolution heralds a new frontier for CSPs (Communication Service Providers), marked by an array of innovative technologies, novel operational paradigms, and enhanced customer engagement strategies. To navigate this dynamic landscape, CSPs must swiftly adapt, ready to deploy agile solutions tailored to meet evolving customer demands such as cloud digital BSS solutions.

Enter cloud-based Business Support Systems (BSS), which is the most advanced form of a telecom digital BSS platform. This solution offers a lifeline of agility and scalability to CSPs striving to outpace their competitors. By embracing cloud-based BSS solutions, CSPs can expedite service deployment, streamline operations, and curtail costs. Moreover, these platforms enable personalized customer experiences, fostering heightened satisfaction and loyalty, pivotal factors in driving revenue growth for CSPs. As the telecom industry hurtles forward, cloud BSS solutions for telcos emerge as key enablers, future-proofing businesses and positioning CSPs for sustained success in an era of unparalleled change.

How Does Cloud Digital BSS Platform Future-Proof Telecom Business?

Cloud BSS plays a crucial role in future-proofing telecom businesses by offering several key advantages:

Agility and Scalability

Telecom digital BSS platforms hosted on the cloud offer CSPs unparalleled agility and scalability. With the ability to rapidly deploy new services and scale resources on demand, CSPs and telecom operators can respond swiftly to evolving market dynamics and customer demands. This agility ensures that telecom businesses can seize new opportunities and stay ahead of the competition in a fast-paced industry landscape.

Cost Efficiency

Leveraging cloud digital BSS solutions helps CSPs and telecom operators optimize costs and streamline operations. By migrating their digital BSS suite to the cloud, operators can reduce capital expenditures associated with traditional on-premises systems. The pay-as-you-go model of cloud BSS platforms allows operators to scale resources based on actual usage. This eliminates the need for costly upfront investments in hardware and infrastructure. This cost-efficient approach enables telecom businesses to allocate resources more effectively and invest in strategic initiatives that drive growth.

Innovation and Differentiation

Cloud BSS solutions empower telcos and CSPs to innovate and differentiate their offerings in a highly competitive market. By harnessing the power of advanced data analytics, AI-driven insights, and emerging technologies, CSPs can develop and deploy innovative services that enhance the customer experience and drive revenue growth. Cloud-based telecom digital BSS platforms provide a collaborative environment for rapid experimentation and iteration. This enables operators to stay at the forefront of innovation and differentiate themselves from competitors.

Enhanced Customer Experience

Telecom digital BSS solutions hosted on the cloud enable operators to deliver a superior customer experience. By leveraging real time data analytics and AI driven personalization, operators can anticipate customer needs, personalize interactions, and deliver seamless omnichannel experiences across various touchpoints. This enhanced customer experience fosters stronger customer relationships, increases satisfaction and loyalty, and ultimately drives revenue growth for telecom businesses.

Future-Readiness

Cloud BSS platforms for telcos and CSPs are designed to be future-proof. For that, these solutions provide telecom operators with the much-needed scalability, flexibility, and resilience to support future technologies and services. 

With the rapid evolution of technologies like 5G, IoT, and edge computing, Generative AI, and more, the cloud BSS solutions offer a robust foundation for innovation and adaptation. By embracing cloud-based architectures, telecom businesses can future-proof their operations, ensuring they remain agile, competitive, and relevant in an ever-changing industry landscape.

Top Tips to Embrace Cloud BSS Platform for Future-proofing Your Business

Embrace Cloud-Native Architecture

Choose cloud-native Digital BSS platforms tailored for cloud environments. These platforms offer inherent scalability, flexibility, and resilience, empowering CSPs to swiftly adapt to evolving market dynamics and adjust resource allocation as required.

Leverage AI and Analytics: 

Harness advanced analytics and AI capabilities integrated into cloud digital BSS platforms to extract actionable insights from extensive datasets. Through the analysis of customer behavior, network performance, and market trends, CSPs can make informed, data-driven decisions, optimize operational processes, and deliver personalized customer experiences.

Drive Rapid Service Innovation

Seize the agility provided by telecom digital BSS solutionshosted on the cloud to expedite service innovation. With cloud-based architectures, CSPs can efficiently prototype, deploy, and iterate on new services, swiftly introducing innovative offerings to the market and maintaining a competitive edge.

Enhance Customer Experience

Prioritize the delivery of exceptional customer experiences by leveraging the functionalities of cloud digital BSS softwaresolutions. Utilize real time data analytics and AI-driven personalization to anticipate customer needs, tailor interactions, and provide seamless omnichannel experiences across all touchpoints.

Optimize Cost and Efficiency

Streamline operational costs and enhance efficiency by transitioning legacy BSS systems to the cloud. Cloud digital BSS solutions offer a pay-as-you-go model, eliminating the need for upfront hardware investments and enabling CSPs to scale resources based on demand, thereby reducing overall operational expenses.

Ensure Security and Compliance

Emphasize security and compliance when selecting a cloud based digital BSS platform. Opt for platforms that adhere to industry standards and regulations, implement robust security measures such as encryption and access controls, and regularly update and patch systems to mitigate potential security risks.

Invest in Continuous Learning and Development

Invest in training and upskilling your workforce to ensure they possess the requisite skills to effectively leverage cloud digital BSS platforms. Foster a culture of continuous learning and development to keep abreast of evolving technologies and industry trends.

Collaborate with Ecosystem Partners

Cultivate collaboration with ecosystem partners, including technology vendors, system integrators, and fellow CSPs. Through strategic partnerships and the leveraging of shared resources and expertise, CSPs can accelerate innovation, foster mutual growth, and deliver differentiated value to customers.

Monitor Performance and KPIs

Deploy robust monitoring and analytics tools to track the performance of cloud-based telecom digital BSS platforms and gauge key performance indicators (KPIs). Regularly evaluate platform performance, reliability, and scalability to identify areas for optimization and enhancement.

Remain Agile and Adaptive

Maintain agility and adaptability in your approach to leveraging cloud digital BSS platforms. Continuously iterate and evolve strategies based on market feedback, emerging technologies, and evolving customer needs to future-proof your business and sustain a competitive advantage in the dynamic telecommunications landscape.

Cloud Digital BSS Solutions: Elevating Telecom Business with the Power of Cloud-native BSS

As the telecommunications industry embraces the transformative power of 5G, cloud integration, and cutting-edge technologies like AI, Generative AI, Metaverse, and Edge, the imperative for innovation has never been clearer. Cloud BSS solutions like Canvas, stand at the forefront of this evolution, offering Communication Service Providers (CSPs) a gateway to future-proof their businesses amidst rapid digital transformation.

By adopting cloud-native digital BSS platforms, CSPs unlock unparalleled agility, scalability, and cost-efficiency, enabling them to adapt swiftly to changing market dynamics and drive innovation. These solutions empower CSPs to deliver exceptional customer experiences, optimize operational costs, and differentiate themselves in a fiercely competitive landscape.

As CSPs navigate the complexities of the digital era, embracing cloud BSS solutions becomes paramount. With their future-ready architecture, advanced analytics capabilities, and focus on enhancing customer experiences, cloud digital BSS platforms emerge as catalysts for sustained growth and success in the telecommunications industry.

By following the top tips outlined for leveraging cloud BSS platforms, CSPs can chart a course toward future-proofing their businesses, driving innovation, and maintaining a competitive edge in an ever-evolving landscape. With agility, collaboration, and a commitment to continuous learning, CSPs can seize the opportunities presented by cloud digital BSS solutions and shape the future of telecommunications.

Canvas, a cloud-based digital BSS platform is a popular and powerful solution. To explore all the details of this platform, please visit https://www.6dtechnologies.com/products-solutions/digital-bss-solutions

[nextmsc]

𝗗𝗼 𝗬𝗼𝘂 𝗞𝗻𝗼𝘄?

𝗜𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗖𝗹𝗼𝘂𝗱 𝗢𝗦𝗦/𝗕𝗦𝗦 𝗠𝗮𝗿𝗸𝗲𝘁: 𝗧𝗵𝗲 𝗕𝗶𝗹𝗹𝗶𝗼𝗻-𝗗𝗼𝗹𝗹𝗮𝗿 𝗕𝗮𝗰𝗸𝗯𝗼𝗻𝗲 𝗼𝗳 𝗧𝗲𝗹𝗲𝗰𝗼𝗺'𝘀 𝗙𝘂𝘁𝘂𝗿𝗲 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗙𝗥𝗘𝗘 𝗦𝗮𝗺𝗽𝗹𝗲

As 5G, IoT, and AI transform telecom, legacy systems are out, and cloud-native OSS/BSS is now mission-critical for agility, scale, and monetization.

OSS (Operations Support Systems) and BSS (Business Support Systems) form the digital backbone of telcos — and moving them to the cloud is like upgrading from horse-drawn carriages to autonomous EVs.

𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁 𝗶𝗻𝘃𝗲𝘀𝘁𝗼𝗿𝘀 𝗻𝗲𝗲𝗱 𝘁𝗼 𝘄𝗮𝘁𝗰𝗵:

5G rollouts are accelerating demand for flexible, scalable OSS/BSS platforms AI + Cloud-native architecture is redefining how telcos manage operations, billing & customer experience.

Major 𝗞𝗲𝘆 𝗣𝗹𝗮𝘆𝗲𝗿𝘀 like Amdocs Limited, Telefonaktiebolaget LM Ericsson, Accenture Plc, Huawei Technologies Co., Ltd., Oracle Corporation and others are doubling down on this space.

Emerging markets & Tier 2/3 telcos are now moving to the cloud faster than ever

𝗪𝗵𝘆 𝗶𝘁 𝗺𝗮𝘁𝘁𝗲𝗿𝘀:

OSS/BSS is no longer just backend—it’s a revenue enabler, powering real-time analytics, digital marketplaces, and hyper-personalized services.

As edge computing, IoT, and AI mature, cloud-native OSS/BSS is at the center of it all.

𝗦𝗺𝗮𝗿𝘁 𝗺𝗼𝗻𝗲𝘆 𝗶𝘀 𝘄𝗮𝘁𝗰𝗵𝗶𝗻𝗴. 𝗔𝗿𝗲 𝘆𝗼𝘂?

𝗔𝗰𝗰𝗲𝘀𝘀 𝗙𝘂𝗹𝗹 𝗥𝗲𝗽𝗼𝗿𝘁

𝗧𝗵𝗲 𝗕𝗶𝗴 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻: Are you looking at the next multi-billion-dollar cloud frontier… or still watching yesterday’s network?

[differenttimemachinecrusade]

Online Charging System Market Size, Share, Scope, Analysis, Forecast, Growth and Industry Report 2032: Technological Advancements

The Online Charging System Market Size was valued at USD 7.72 Billion in 2023 and is expected to reach USD 20.08 Billion by 2032 and growing at a CAGR of 11.24% over the forecast period 2024-2032.

The Online Charging System (OCS) Market is witnessing rapid expansion as telecom operators shift toward real-time billing solutions. With the growing demand for digital services, OCS plays a critical role in enabling flexible and dynamic charging mechanisms. This technology is essential for telecom providers, ensuring seamless monetization of voice, data, and digital services.

The Online Charging System Market continues to evolve, driven by the rising adoption of 5G networks, cloud-based solutions, and increasing customer expectations. As telecom companies seek to enhance operational efficiency, OCS enables them to manage prepaid and postpaid billing in real time, offering greater transparency and customer satisfaction.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/3823 

Market Keyplayers:

AGNITY Inc. (AGNITY Online Charging Systems, Intelligent Network Services)

Alepo (Alepo Online Charging Systems, Alepo Charging Platform)

Amdocs (Amdocs Online Charging Systems, Amdocs Charging System)

Nexign (Nexign Online Charging Systems, Nexign BSS/OSS Solutions)

Cerillion Technologies Limited (Cerillion Online Charging Systems, Cerillion Charging System)

Huawei Technologies Co., Ltd. (Huawei Online Charging Systems, Huawei Cloud Solutions)

ZTE Corporation (ZTE Online Charging Systems, ZTE Telecom Solutions)

Comverse Inc. (Comverse Online Charging Systems, Comverse Billing Solutions)

Oracle Corporation (Oracle Online Charging Systems, Oracle Communications)

Ericsson AB (Ericsson Online Charging Systems, Ericsson Charging Solutions)

NetCracker Technology (NetCracker Online Charging Systems, NetCracker BSS/OSS Solutions)

Subex Limited (Subex Online Charging Systems, Subex Revenue Assurance Solutions)

Tech Mahindra Ltd. (Tech Mahindra Online Charging Systems, Tech Mahindra Telecom Solutions)

Cognizant Technology Solutions (Cognizant Online Charging Systems, Cognizant Telecom Solutions)

Infosys Ltd. (Infosys Online Charging Systems, Infosys Telecom Services)

Accenture plc (Accenture Online Charging Systems, Accenture Cloud Charging Solutions)

AireSpring Inc. (AireSpring Online Charging Systems, AireSpring Telecom Solutions)

Volaris Group (Volaris Online Charging Systems, Volaris Telecom Billing Solutions)

InnoPath Software Inc. (InnoPath Online Charging Systems, InnoPath Telecom Solutions)

Redknee Solutions Inc. (Redknee Online Charging Systems, Redknee Telecom Billing Solutions)

Market Trends

5G Integration and Real-Time Charging – The deployment of 5G is accelerating the adoption of OCS, enabling real-time billing for high-speed data and IoT applications.

Cloud-Based Charging Solutions – Telecom operators are shifting to cloud-based OCS for enhanced scalability, cost savings, and seamless integration with digital platforms.

AI and Automation in Billing – Artificial intelligence (AI) is transforming OCS by improving fraud detection, optimizing pricing strategies, and enhancing customer experience.

Convergent Billing Systems – Operators are implementing convergent charging to unify billing for voice, data, and content services, creating a seamless experience for users.

Enquiry of This Report: https://www.snsinsider.com/enquiry/3823 

Market Segmentation:

By Component

Software

Services

By Deployment

Cloud

On-premise

By Organization Size

Large Enterprise

Small and Medium Size Enterprise

By Application

Prepaid

Post-paid

Market Analysis

Rising Demand for Digital Payments – The shift toward cashless transactions is boosting the adoption of OCS, allowing real-time billing and seamless payment integration.

Expansion of IoT and M2M Communication – OCS is becoming essential for managing the billing of interconnected devices and machine-to-machine (M2M) communication.

Regulatory Compliance and Security – With stringent telecom regulations, OCS helps operators comply with billing transparency and security requirements.

Growth of Telecom and OTT Services – The rise of over-the-top (OTT) platforms and bundled telecom services is driving the demand for flexible and real-time charging solutions.

Future Prospects

AI-Driven Predictive Analytics – Future OCS solutions will leverage AI to predict user behavior, optimize pricing models, and offer personalized billing plans.

Edge Computing for Faster Processing – The integration of OCS with edge computing will enable low-latency billing, improving efficiency in high-speed 5G networks.

Blockchain for Secure Transactions – Blockchain technology is expected to enhance the security and transparency of billing and revenue management in telecom networks.

Expansion into Emerging Markets – The growing telecom sector in developing regions presents new opportunities for OCS providers to scale their solutions.

Access Complete Report: https://www.snsinsider.com/reports/online-charging-system-market-3823 

Conclusion

The Online Charging System Market is set for remarkable growth, fueled by advancements in 5G, cloud computing, and AI-driven billing solutions. As telecom operators embrace real-time charging systems, they will enhance revenue management, improve customer satisfaction, and drive innovation in digital services. With continuous technological advancements, the future of OCS promises greater efficiency, security, and scalability in the telecom industry.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

[netcrackertech]

Netcracker Wins Glotel Award for BSS/OSS Modernization Excellence

Netcracker Digital Platform Recognized for Helping CSPs Maximize Their Digital Transformation Value and Create New Revenue Opportunities.

Netcracker Technology announced today that it has received the Glotel Award for BSS/OSS Modernization Excellence from Telecoms.com, recognizing its success in helping telecom operators drive business growth, accelerate agility and create new and innovative monetization opportunities.

As CSPs continue the push to become data-driven technology companies, Netcracker Digital Platform allows them to accelerate the transformation timeline, seamlessly expand their portfolios to offer services beyond connectivity, leverage investments in AI and GenAI and move into different industry vertical markets through an expanded partner ecosystem.

Read the full article to discover how Netcracker is revolutionizing telecom with award-winning innovation.

[aitoolswhitehattoolbox]

Channel & Alliance Sales Manager

Our client is a fast-growing vendor that provides cloud-native Digital OSS / BSS platforms to Telecoms service providers and AI-enhanced Martech, Digital Engagement, CX, and WFA software to Enterprise customers.For example, their implementation of an AI-Driven cloud-based platform into a North American service provider made them a finalist for a major industry award and incorporates AI Data…

[samyupatnana]

Csmart Synapse for 5G SaaS BSS to Revolutionize 5G Connectivity

Csmart Synapse is a 5G-capable SaaS BSS platform, aligned with TM-Forum ODA standards for swift service deployment. It features a sophisticated order fulfillment system pre-integrated with 5G network components, leveraging containerized microservices for scalability. With open APIs for ecosystem integration and a centralized product catalogue, Csmart Synapse enables rapid launch of personalized, innovative 5G services. Its Digital Marketplace facilitates easy partnerships, while its SaaS BSS platform supports 5G charging needs, ensuring compliance with 3GPP standards and offering scalability for evolving service providers demands. From empowering Mobile Virtual Network Operators (MVNOs) and Enablers (MVNEs) to catalyzing the deployment of private networks, Csmart Synapse is at the forefront of driving efficiency, innovation, and profitability in telecom services.

Ebook (covalensedigital.com)

[alwinsimson]

Schedule a Csmart demo

Complete the form, and one of our solution specialists will reach out to you to demonstrate how Csmart products can simplify processes, automate operations, and accelerate your digital experience journey. 

[covalense]

Csmart Synapse 5G Ecosystem

Elevating Network Capabilities and Service Innovation

Csmart Synapse has a suite of 5G-focused offerings, strategically developed to cater to the dynamic demands of the contemporary telecommunications industry, each solution component harnesses cloud-native adaptability, operational efficiency, and scalability, ensuring streamlined delivery and management of next-generation telecom services.

Comprehensive Key Features Across Csmart 5G Solutions

Monetization through Slicing:

The SaaS BSS platform facilitates the monetization of customized network slices, allowing service providers to create and sell tailored network capabilities as distinct services.

AI-Driven Insights and Automation:

Utilizes artificial intelligence for enhanced decision-making, network management, and predictive analytics.

IoT and Edge Computing Synergy:

Enables efficient IoT device connectivity and edge applications, unlocking innovative smart city and industrial solutions.

Enhanced Customer Digital Experience:

Empowers providers with tools for personalized, multi-channel customer engagement, elevating service standards.

[digitalsolutionsfortelecos]

Customer Value Management Software: Unleash the Power of Data-driven Decision Making

Unlocking the entire potential of analytics-driven customer value management will be the major driver of future development in saturated, dynamic telecom industries. Operators may transform their approach by using Customer value management software. This will help optimize the value at every step of the customer's journey, from acquiring to cross-selling and retention. By leveraging big data analytics solutions, it is possible to create highly tailored experiences. In the competitive world that we are in today, 71% of customers expected organizations to deliver personalized interactions, failing which they will switch to another business in three quarters. (Source: McKinsey and Company)

What is Customer Value Management?

Customer Value Management (CVM) is a strategy (approach) used by communication service providers (CSPs) to provide tailored offerings to their clients. It is centered on interpreting consumer wants, choices, and behavior in order to provide focused offers that bring value to the client's experience.

Through three solutions, customer value management (CVM) may help organizations accelerate growth, minimize customer attrition, and boost revenue:

User acquisition is more efficient.

Reduce turnover by being proactive about client retention.

Increased participation from existing consumers.

The need for data-driven decision making

To allow multiple-channel consumer engagements, CSPs require real-time data insights. The primary objective of data science is to make customer-centric decisions quicker. Customer value management software is intended to provide customized offers to customers throughout their journey. This enhances customer satisfaction and retention.

Personalization

With insights from big data analytics solutions, CSPs may transform the way they communicate to each customer’s specific interests and demands with the use of customer data. This degree of personalization can result in more engaged and pleased customers, which can drive business success.

Predictive analytics

CSPs may forecast upcoming behaviors and trends by evaluating prior consumer behavior. Data-driven decision making helps them to anticipate and solve customer demands, drastically enhancing the customer experience.

Performance monitoring

CSPs may use data to assess the efficacy of their customer engagement tactics and find areas for improvement. This ongoing evaluation guarantees that they always provide the finest service possible to our consumers.

Key features of data-driven decision making for CSPs to provide personalized CVM

Decision-making in real time

CSPs are able to make decisions within seconds that are both pertinent and timely because of the advancement of real-time information processing features. This allows them to provide personalized offers and incentives to customers at the right time.

Customer journey analysis

Understanding the customer's journey is critical when it comes to providing customized CVM. CSPs can visualize the customer's interactions and engagements using data-driven insights, allowing them to better understand the journey and provide an uninterrupted experience.

Collaboration across various functions

Adopting data-driven CVM initiatives necessitates cross-departmental collaboration, including sales, customer service, Information Technology, and data analytics teams. A unified strategy guarantees flawless execution and optimizes the effect of personalized approaches.

Reward management solution for telecom

A reward management solution for telecom strives to incentivize and acknowledge staff, marketers, and customers for their effort and commitment. It entails developing and rolling out a systematic incentives program that fosters positive actions, raises employee morale, and improves retention of customers.

Consider a future in which every business decision made by CSPs is supported by robust, dependable data. CSPs are not simply making informed guesses; they are making strategic decisions based on genuine insights gained directly from their consumers via the power of big data analytics solutions. Data is crucial in shaping current CSP operations and generating new income streams. To address the data access issue, it is necessary to invest not just in data lakes or data warehouses, but also in establishing a consistent strategy for obtaining, interpreting, storing, organizing, and regulating data from multiple sources. Customer value management software makes this possible.

6D technologies company that offers 6D solutions to telcos and CSPs. Popular solutions for the telecom industry are big data analytics solutions, telecom digital BSS platforms, IoT platforms, VAS Consolidation solutions, sales and distribution platforms, and more.

[otiskeene]

Tata Elxsi's NEURON Wins 'Best Network Orchestration Solution In Telco' By Juniper Research

According to Juniper Research, Tata Elxsi has won the Platinum Award for 'Best Network Orchestration Solution in TELCO' at the Future Digital Award. They are being recognized for their innovative NEURON network automation tool. NEURON builds autonomous cloud-native networks for telecom operators using AI/ML and DevOps approaches. Network element lifecycle management is made easier, network deployments are orchestrated from start to finish, proactive monitoring is enabled by AI-powered observability, and jobs are automated to improve network operations. With over 10,000 virtualized network functions, this solution provides millions of subscribers with secure multi-domain, multi-cloud networks and substantial operational cost reductions. It also effortlessly integrates with the current infrastructure.

The chief technology officer of Tata Elxsi, R. Rajagopalan, noted that NEURON is a major development in network management that would enable operators to fully utilize 5G and beyond. He also expressed his profound gratitude for obtaining the Platinum Award from Juniper Research. With its AI and automation capabilities, NEURON hopes to provide telecoms with significant cost reductions while guaranteeing flawless, excellent client experiences. It markets itself as the smart and flexible platform of choice for operators going toward zero-touch automation of network, application, and service deployment, planning, and management.

NEURON, which was on display at the Mobile World Congress in Barcelona, provides more than 10,000 virtualized network functions (VNFs/CNFs) to millions of customers. It effortlessly interacts with current infrastructure, including IT, legacy systems, and OSS/BSS, to build safe, manageable, multi-cloud, multi-domain networks that save a substantial amount of money on upfront expenditures. NEURON provides network operators with intelligent automation, which enables network agility, as highlighted by B. Ramesh Ramanathan, Principal Architect at Tata Elxsi. With zero vulnerability at the code and API levels, telcos can embrace digital transformation with confidence.

Read More - bit.ly/4bf1i2W

[jcmarchi]

Impact of Business Support Systems (BSS) on Telecom Ventures - Technology Org

New Post has been published on https://thedigitalinsider.com/impact-of-business-support-systems-bss-on-telecom-ventures-technology-org/

Impact of Business Support Systems (BSS) on Telecom Ventures - Technology Org

The telecommunications industry is a dynamic and competitive arena where effective management of commercial processes serves an important purpose in order to achieve financial and competitive success. Within this landscape, Business Support Systems (BSS) have appeared as indispensable tools, playing a pivotal role in streamlining operations, enhancing customer experiences, and ensuring overall efficiency for telecom ventures.

A telecom company logo – artistic photo. Image credit: Jonathan Kemper via Unsplash, free license

Understanding the key principles of Business Support Systems

Modern Business Support System, or BSS, typically spans a comprehensive suite of applications, platforms, and services designed to support and streamline various business processes within any telecommunications company.

When implemented correctly and efficiently, these systems are tailored according to the needs of a specific company in order to facilitate the management of the most crucial functions such as billing, customer relationship management (CRM), order management, and revenue stream assurance and analysis.

BSS capabilities in telecommunications explained

At the core of BSS capabilities are advanced billing solutions that handle the complexities of telecom services. As a standard, these systems offer flexible BSS billing options, and provide functionalities for real-time charging, while also offering extensive invoicing functionalities.

Compared to “classic” business models, these systems ensure much more accurate and transparent billing. This, in turn, fosters customer trust and loyalty.

Any top-level BSS should have the possibility of seamless integration with automated Customer Relationship Management platforms, enabling telecom companies to gain a 360-degree view of their customers. This type of integration enhances customer interactions by providing personalized services, targeted promotions, and effective issue resolution.

BSS in telecom industry serves as an important tool ultimately leading to better customer experiences and increased overall satisfaction. Image credit: Myznik Egor via Unsplash, free license

Efficient order processing is also critical in the telecom industry, and BSS solutions streamline the order management process, reducing order fulfillment times and minimizing errors. This results in enhanced operational efficiency and improved customer satisfaction.

BSS products for telecom are no less important as tools for revenue assurance by implementing robust mechanisms to detect and rectify revenue leakages. This ensures that telecom ventures maximize their revenue streams and maintain financial health.

What are the specifics of Business Support Systems in the telecom industry?

In the telecom context, BSS products must be designed to meet the unique needs of telecommunications companies.

Digital business support platforms in telecommunications use the holistic approach of utilizing business support systems to manage and optimize various business processes within a telecom venture. The BSS platform serves as the technological infrastructure that supports the deployment of various BSS solutions.

This type of BSS platform must be designed to be scalable, flexible, and capable of integrating with other telecom systems.

BSS in telecom industry, whether it’s prepaid or postpaid billing, subscription management, or network usage tracking, BSS automates and streamlines critical business processes, and significantly enhances operational efficiency. This leads to cost savings, reduced manual errors, and faster service delivery.

A telecommunications antenna tower – illustrative photo. Image credit: Alejandro Barba via Unsplash, free license

BSS system in telecom industry as a service

Business support system services can be procured from external partners. Typically, these are available for purchase from various specialized technology vendors and service providers operating in telecommunications sector.

These BSS services are often offered as part of a comprehensive suite of solutions designed to support and streamline the business processes of telecommunications companies. BSS solutions usually include everything what is offered by stand-alone systems, spanning billing solutions, customer relationship management (CRM), order management, and revenue assurance, but may also have other functionalities tailored by the provider to meet the specific needs of telecom ventures.

Telecom companies can choose to purchase BSS services from established vendors who specialize in providing comprehensive telecom solutions. These vendors may offer customizable packages, allowing companies to select the specific services and solutions that align with their business requirements.

The procurement of BSS services is a strategic decision for telecom ventures seeking to enhance operational efficiency. It’s common for companies in the telecommunications industry seeking the best performance indicators. These ventures often opt to invest in outsourced BSS solutions for telecom as part of their technology infrastructure to stay competitive and meet the evolving and rapidly changing demands of the market.

Conclusion

In the telecommunications industry, the requirements for operational agility and efficiency are increasingly tight. In this regard, Business Support Systems (BSS) offer new ways to optimize commercial and organizational processes, offering advanced billing solutions, seamless CRM integration, efficient order management, and robust revenue assurance.

BSS in telecommunication optimizes these commercial processes and positions telecom ventures for sustained growth. As the industry continues to innovate, BSS solutions will expand their capabilities and will continue playing a key role in the telecommunications industry as a vital tool ensuring companies stay competitive and deliver exceptional value to their customers.

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Cloud OSS BSS Market Industry Report: Analysis, Trends, and Growth Factors 2032

Cloud OSS BSS Market was valued at USD 22.0 billion in 2023 and is expected to reach USD 60.8 Billion by 2032, growing at a CAGR of 11.96% from 2024-2032

Cloud OSS BSS Market is experiencing remarkable growth, driven by the increasing demand for digital transformation in the telecom industry. As businesses seek scalable and flexible solutions, cloud-based OSS (Operations Support Systems) and BSS (Business Support Systems) are becoming essential for optimizing operations and enhancing customer experiences. This shift is accelerating the adoption of cloud-native technologies, AI-driven automation, and real-time data analytics.

Cloud OSS BSS Market continues to evolve as telecom operators and enterprises transition from traditional infrastructure to cloud-based frameworks. The rising demand for 5G, IoT, and edge computing is further propelling the need for agile, scalable, and cost-efficient OSS BSS solutions. With cloud-native architectures enabling seamless integration and automation, companies are investing in AI, analytics, and open APIs to drive innovation and efficiency.

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Market Keyplayers:

Amdocs - Amdocs Billing and Revenue Management

Oracle Corporation - Oracle Communications Billing and Revenue Management

SAP SE - SAP Convergent Charging

Nokia Corporation - Nokia CloudBand

Ericsson - Ericsson Revenue Manager

IBM Corporation - IBM Cloud Pak for Communications

Cisco Systems, Inc. - Cisco Cloud Services Router (CSR) 1000V

CSG International - CSG Billing

Netcracker Technology Corporation - Netcracker Revenue Management

Comarch S.A. - Comarch OSS/BSS Suite

Tata Consultancy Services (TCS) - TCS Digital BSS

Hewlett Packard Enterprise (HPE) - HPE GreenLake

Accenture - Accenture Cloud Services

Fujitsu - Fujitsu Network Function Virtualization (NFV)

Huawei Technologies Co., Ltd. - Huawei CloudCore

ZTE Corporation - ZTE CloudStudio

Openet - Openet Policy Manager

Cerillion Technologies - Cerillion Convergent Charging

Mavenir - Mavenir Cloud-Native BSS

Amdocs Openet - Amdocs Openet Policy Control

Market Trends Driving Growth

1. Shift Toward Cloud-Native Architectures

The adoption of cloud-native OSS BSS solutions is increasing as telecom operators seek agile and scalable systems. These solutions support dynamic service provisioning, automation, and real-time network management, improving operational efficiency.

2. AI and Automation in OSS BSS

Artificial Intelligence (AI) and automation are transforming OSS BSS functionalities. AI-powered predictive analytics, self-healing networks, and intelligent customer support are enhancing service delivery, reducing operational costs, and minimizing downtime.

3. Growth of 5G and IoT Integration

With the rapid expansion of 5G networks and IoT connectivity, cloud OSS BSS solutions are essential for managing complex infrastructures. These platforms enable real-time monitoring, network slicing, and personalized service offerings to support next-generation connectivity.

4. Enhanced Customer Experience through Digital BSS

Cloud-based BSS solutions are improving customer engagement through AI-driven chatbots, self-service portals, and personalized billing. The integration of real-time analytics enables telecom providers to deliver customized service plans and proactive customer support.

5. Open APIs and Interoperability

The demand for open APIs is rising, allowing telecom operators to integrate third-party applications and enhance service innovation. Cloud-based OSS BSS platforms provide seamless interoperability with existing systems, fostering a more agile and collaborative ecosystem.

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Market Segmentation:

By Deployment

Public Cloud

Private Cloud

Hybrid Cloud

Managed Services

By Functionality

Order Management

Inventory Management

Billing and Revenue Management

Customer Relationship Management

Analytics and Reporting

By Organization Size

Small and Medium-Sized Businesses

Large Enterprises

By Industry

Telecommunications

Media and Entertainment

Financial Services

Manufacturing

Healthcare

Market Analysis and Current Landscape

Key factors driving market growth include:

Increasing 5G adoption: Telecom providers are leveraging cloud OSS BSS to manage and monetize 5G networks efficiently.

Rising need for automation: AI-driven solutions are reducing manual processes, improving service reliability, and optimizing resource allocation.

Scalability and cost efficiency: Cloud-native OSS BSS solutions offer reduced infrastructure costs, faster deployment, and enhanced operational agility.

Growing demand for personalized customer experiences: Telecom companies are adopting digital BSS platforms to offer tailored services and optimize revenue management.

Despite significant growth, challenges such as data security concerns, regulatory compliance, and integration complexities remain. However, ongoing advancements in cloud security, AI-driven automation, and hybrid cloud deployments are addressing these challenges.

Future Prospects: What Lies Ahead?

1. Expansion of AI and Machine Learning in OSS BSS

AI-driven insights will continue to revolutionize network operations, enabling predictive maintenance, automated issue resolution, and intelligent customer support.

2. Adoption of Edge Computing for Network Optimization

The rise of edge computing will enhance cloud OSS BSS capabilities, allowing faster data processing, reduced latency, and improved real-time analytics.

3. Evolution of Blockchain for Secure Transactions

Blockchain technology is being explored for secure billing, identity management, and fraud prevention within cloud OSS BSS frameworks.

4. Hybrid and Multi-Cloud Deployments

Enterprises are increasingly adopting hybrid and multi-cloud strategies to enhance flexibility, redundancy, and regulatory compliance while optimizing costs.

5. Advancements in Network-as-a-Service (NaaS)

Cloud OSS BSS solutions will play a crucial role in enabling Network-as-a-Service (NaaS) models, allowing telecom providers to offer on-demand, customizable network services.

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Conclusion

The Cloud OSS BSS Market is undergoing a rapid transformation, driven by the increasing need for scalability, automation, and digital innovation. As telecom operators and enterprises embrace cloud-native architectures, AI-driven automation, and 5G expansion, the demand for advanced OSS BSS solutions will continue to grow. Companies that invest in open APIs, edge computing, and blockchain integration will gain a competitive edge in this evolving landscape. With ongoing advancements, the future of cloud OSS BSS promises enhanced operational efficiency, cost savings, and a superior customer experience.

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Global Blockchain in Telecom Market Size, Share, Demand, and Growth Forecast to 2027

The global blockchain in telecom market is anticipated to grow at an 82.9% CAGR during 2021-2027 and is expected to reach USD 1,945.6 million by 2027. The surge in the adoption of 5G as a catalyst for blockchain implementation in the telecom sector will propel the growth of the market. This blockchain technology is anticipated to aid telecom companies in developing their security of networks and decrease their operational costs. Moreover, the mounting security concerns, rising demand for smart contracts, technological development like IoT and AI with connected devices, rising support for operation support systems or OSS as well as business support system or BSS processes, rise in adoption of blockchain-based mobile wallet payments will bolster the growth of the blockchain in the telecom market. Thus, interoperability and scalability will proliferate the growth of blockchain in the telecom market.

The COVID-19 pandemic has led to the innovation of fintech services owing to the rising demand for online and virtual services. Also, there is an increasing need to expand digital infrastructure and data-driven services. As a result, telecom companies are increasingly giving emphasis on network resiliency and reliability, specifically in 5G investments.

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The blockchain market in telecom is divided into operation support system/business support system (OSS/BSS) process, identity management, payments, smart contracts, connectivity provisioning, and others, depending on the application. Smart contracts are anticipated to have significant growth during the forecast period 2021-2027 as it offers scope for automation in its internal operations such as billing, roaming, and supply chain management. Smart contracts in the blockchain can eliminate intermediaries, which can add value to identity management solutions. This results in fewer roaming frauds, lower costs, and faster settlements.

Asia-Pacific is anticipated to have faster growth during 2021-2027 due to the increasing prevalence of mobile payments in countries like India and China. Moreover, the surge in venture capital funding, the rising number of start-ups entering the market, and initiatives by the government to regulate blockchain technology will provide growth opportunities in the blockchain telecom market.

In January 2021, Tanla Platforms, a CPaaS vendor, has partnered with Microsoft to build 'Wisely,' an edge-to-edge worldwide blockchain network for sending encrypted SMS straight from businesses to telco providers, potentially disrupting the conventional aggregator paradigm of commercial communication.

The prominent players in the blockchain telecom industry include IBM Corporation, Amazon Web Services, Inc., Microsoft Corporation, Deloitte Touche Tohmatsu Limited, Oracle Corporation, Infosys Limited, Accenture plc, Intel Corporation, BigchainDB Gmbh, Ethereum Foundation, Earthport PLC, Factom, BTL Group Ltd., Humaniq, Tierion, BlockCypher Inc., AlphaPoint, and Bitfury Group Limited.