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#i am not an ADA expert but i have been trying to be more aware and thoughtful about it and i guess it's made me a lil bit of an advocate
whosmaggy · 2 months
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consumption is an art!
sure spending time, hours, days, blue moons, to make media (oft referred to as "art") is hard. but there is something more difficult, more taxing, that is glossed over. consuming that work. maybe it doesnt take as long, partially because i watch everything in x2 speed (x3 where applicable), but it has also taken forever to build up algorithms, limestone slab by limestone slab, to get the beautiful (artistic) gallery of content i consume. was it susan wojcickis and marks code? no! it was my commitment to the craft. the craft being figuring out how to destroy the pleasure sensors in your brain the fastest. anyways here are some of my favourite pieces of content because more than consuming it, i love archiving:
youtube
this is one of my favourite videos and its from one of my favourite channels. the animation work, narration, concise detail, and the simple enjoyment of watching it put it in my top 3 of this year.
youtube
i try not to consume true crime, desensitization and all that (dont let the first 2 videos here fool you). however this is well written, produced, and sources are provided. its also not made to trivialize. i think about ada and matthew everytime i see a firetruck.
youtube
on a much lighter note (but not really because scammers are very evil) this video make me laugh out loud! i used to love scammer videos, this one is great!
youtube
i have always found "body language experts" slimy creeps that want to profit off of talking out of their asses about whatever glorified gossip topics they cover. kind of like the daily mail. this video has great research and funny as well. (amber heard i will always hate what they did to you).
youtube
I HATE JOE. is it self indulgent to watch this and then spend 30 minutes going through the comments to feel vindicated knowing other people also hate him? yes. the video is good tho!
youtube
I LOVE THIS VIDEO! something about it will appeal to everyone. pretty much everything about it appeals to me. the first time i watch it was long before i even started playing roblox.
youtube
must include this because i am a tumblr fanatic. love all of her videos tho! this one is nice and sweet (couldve been short n' sweet if sabrina had been consulted).
and to prove that i can read: Salt Houses by Hala Alyan! very well written. i havent finished it yet, but shes a talented storyteller, and i hope she knows she captured the generations in Palestine in a way so beautiful, they can never be taken away.
youtube
survivalist stuff is my cup of (mint) tea. this video is in algonquin provincial park, and i am nothing if not patriotic (ummm), which makes it perfect. #ontario or wtv.
media consumption can kill the mind. i have tired to only consume things i know have had effort and care put into them. i (clearly) have no moral superiority (i can often be found on reels, its a sickness) when it comes to being off that damn phone, but using media to learn and grow, and also support people that arent puppeteered/sponsored by large companies has become important to me. im aware that time is money in a metaphorical way, but you also turn your time into real AMERICAN (usa, usa, usa) money by viewing this and that. i prefer that money goes to people that care for their craft and arent outwardly (i have no clue what these people do when they arent making stuff) shitty.
its late. Good night!
love,
Maggy 🦷
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foxleycrow · 3 years
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Thranduil & Túrin playing together in Doriath, for @tolkiengenweek —when I realized they could have been kids in Doriath at the same time, I had to draw them together.
This one also comes with a short accompanying fic about their meeting:
To Wear an Elven Crown
Thranduil had longed to meet the Adan since he had heard the first tales of his arrival in Doriath. His wish had displaced most other longings in his heart. If he could speak to an Adan, he could practice his Mannish and ask him about so many things, like the life of his people and the world outside the Fence. Beleg Cúthalion had found the Adan lost in the woods, and then King Thingol had adopted him! Thranduil had never heard of anyone adopting an Adan, let alone the king himself. If he were now Thingol's son, did that mean he was an Elf, as well as a Man? 
Thranduil had asked his father several times whether he could visit the Adan, but each time he was told the newcomer was too unwell. He had been sick and weak when he was discovered, and he was not yet strong enough to entertain company. This news sank him into a deep state of worry. The Edain could contract illnesses, and were mortal. What if this one became very sick, or even died! Of course, the healers of Doriath were the greatest in Middle-earth, but the Adan had come from dangerous lands far from the protection of Doriath, where anything might have befallen him. Thranduil had heard stories of strange fevers and chills that Edain could suffer from; what if the Elven healers did not know how to treat them?
"If he were to speak with someone his own age, Ada, he might feel better." The Adan was young, like himself. Not precisely the same age, since Edain aged so differently, but near enough in essence. He wondered what kind of games the Edain played. Maybe they had invented some no Elves had dreamed of…
"Do you believe so?" asked Oropher, raising an eyebrow. "An interesting perspective. I did not know you had become such an expert on the matter."
"I would feel better, if it were me." In defiance of his father's eyebrow, he added, "I asked Beleg to tell me everything he knows about the Edain."
"Oh, so you are an expert. My mistake." Oropher's hand settled on his head. Thranduil felt the warmth of his father's skin on his brow and blinked. "He has been through much, little Tuil," said Oropher. "We will not tax him any more than we need to."
After offering a gentle pat, Oropher withdrew his hand. Thranduil lay back, resting his head among the grasses. Thranduil did not expect his father to understand, for Oropher was very old. There were no children in King Thingol's house, and if they would not allow Thranduil to visit and talk to the Adan, then they would not have let any other children in to speak to him; that was obvious.
"I am an expert," Thranduil murmured, closing his eyes. Beleg had told him that the Edain could grow lonely and sad, like Elves, and that they too loved to dance and sing and tell tales. The Adan was named Túrin, and his father had been an Elf-friend. That meant he was an Elf-friend, too. If he was a friend, then he should be treated as one and given a warm welcome by everyone in Menegroth. Surely that would make him feel better than being kept away from others.
"Are you falling asleep?" Oropher asked. "I'll take you back home."
He shook his head stubbornly, the blades of grass making themselves felt on his cheeks and chin. Narrow, but not quite sharp. They did not hurt, but he sensed each one keenly. "No, I want to nap out here in the sun." They were well behind the Fence and close to Menegroth, so these woods were safe and guarded. He could play or explore or rest among the trees whenever he liked, because Queen Melian kept them all from harm.
He heard Oropher's soft laughter and felt his father's hand settle on his head again briefly. Then he was only aware of the warm sun heating his skin and the faintly prickly touch of the grass carpeting the clearing. Soon, he was not aware of the clearing either, lost in a dream, wandering far from the waking world. He dreamed he was journeying through a dark, withered wood, bristling with dead branches. The sky was veiled with dense, gray clouds. There was an unnatural air to them, as if storm clouds had been thickened with smoke.
There was a cold wind at his back, and he was all alone. The dead trees were so tall, they made him feel smaller. He heard something moving behind him, breaking branches and rustling through shriveled leaves. An animal? Or something worse? He did not know, and he did not want to turn to look, so he ran. He ran until he felt he had been always running, yet no matter how quick his steps, the noises behind him persisted, never any closer, but never farther away.
Thranduil woke with a gasp. He sat up and scanned the clearing. It was as green and tranquil as it had been when he fell asleep. He heard the low buzz of insect song and the faint voices of the trees. Father was gone. He saw no sign of anyone nearby, although that was not unusual. The sun's light was starting to fade from the sky. It was that between-time when patches of sunlight were still scattered across the forest floor, while the first stars appeared in the purpling twilight above. Thranduil rose to his feet. He was a little hungry, but he was well-rested, and he wasn't ready to return home. He would rather play, until Father came to fetch him. He left the clearing, slipping into the undergrowth as soundlessly as possible.
One of his favorite games was Marchwarden. It was more fun to play with someone else, but it was a game he could also play alone, simply by moving as quickly and quietly as possible, so that no enemies could see or hear him—exactly like a Marchwarden. He was tracking. Not hunting, but searching for any sign of danger, to keep Doriath safe. He studied whatever tracks he came across, or other signs of passage, such as broken twigs or bent grasses, trying to judge who or what had come the same way, and how long ago. He could wander like this for hours, happily, alone.
He was not entirely happy. He was more uneasy as he searched for signs in the grass, because of his dream. Within the dead wood, he had felt like he would never be allowed to rest, racing with an enemy eternally at his back. Dreams always meant something, but not always what you thought they meant. It took a wise Elf to read dreams. He could have asked his father about it, and maybe he would later. Now, he stalked through the dense growth, crouching low so his pale hair couldn't be seen.
When he heard low and distant voices, Thranduil was still lost in his game, so he crouched lower, listening intently as he crept closer. He slowed his breathing, his heartbeat, hiding as he'd been taught.
"—where he could have gone—?"
"We will find him, and soon. There's only so far...."
"I hadn't thought he was strong enough. I would never have guessed he'd be so quick."
"You shouldn't underestimate—"
The speakers moved away, out of the range of his hearing. Those were two of Thingol's guards. Could they have been talking about the Adan? It was possible, and not only because Thranduil thought of the Adan so often. Who else would they have thought wasn't strong enough? If the Adan was lost, he might grow sicker. Imagine how upset King Thingol would be. If Thranduil was a Marchwarden, then he had a duty to do whatever he could to protect everyone in Doriath: including any Edain. He moved on again, more quickly and with greater purpose.
He studied the forest, down to the least leaf, and he listened to the birds singing, the faint breeze moving through the branches. He listened for telltale noises, or telltale silences. He wondered whether the Adan had had a nightmare, like he had. Maybe that was why he had run off. It must have been hard for him to leave his home behind, especially because of the war: that distant, dark shadow hanging over everything, even the forests of Doriath.
Where would an Adan go? Possibly into the undergrowth, where he was. A place where someone small would hide. Thranduil knew of many secret spaces ideal for concealing himself, but few of them were nearby, close to where the guards were hunting. A slight Adan would leave faint footprints. Like Thranduil, he would have been trained in how to hide, if he were in danger. Thranduil was sure that the great trackers of Doriath could find anyone, but maybe Túrin would be difficult to find, more difficult than they expected.
Thranduil headed toward the Dome—it was a vast, curving structure of twisted woody shrubs, crowned with flowering vines. It was bright enough to draw the eye of a stranger to these woods, and dense enough to provide ample cover and shelter. Thranduil often crawled in there to play, because it was like a fortress. He could pretend he ruled there, lord of the branches and leaves and blossoms.
Thranduil found a faint indentation that might have been left by someone running this way. Shortly after that, he spied a tiny tuft of thread, caught on a hooked thorn. It was bright blue in color, so it stood out more than it might have otherwise. Could he have been correct in thinking the Adan might have been come this way? He had been guessing, but maybe he really was a Marchwarden. He would have to tell Beleg, if he succeeded in his hunt.
Emboldened by the thought that he might be better at tracking than Thingol's own guard, Thranduil sank to his knees and crawled into one of the narrow passageways that led into the Dome. With twisting branches on either side of him, and a ceiling of ivy above, no one outside would be able to see him, once he had travelled the length of a few paces. There were no wider  ways in, the growth here was so dense. Anyone who was much larger than Thranduil would have had to cut their way through. Among the branches, Thranduil caught sight of another slight scrap of blue thread. The branches here loved to tug on clothing.
Encouraged, Thranduil moved faster, until he arrived at a fall of dense vines, pushed through them, and found himself confronted by a pair of dark, shining eyes, staring at him. The Adan gave a start, but did not run. It was hard to travel quickly within the Dome, especially if one didn't know it as well as Thranduil did. Thranduil had half-suspected he was imagining his grand success in tracking, so he sat, blinked and stared back at his quarry, startled and bewildered and pleased.
The Adan was seated with his knees drawn up toward his chest. He was very thin, the thinnest child Thranduil had ever seen. His narrow face made his eyes look bigger. Here, he was walled off from the world—or most of it. He looked a great deal like an Elf, although Thranduil could tell he was different as well. It was hard to say exactly why; he simply felt different, like the night air felt different from the air of day, or the atmosphere before a storm as opposed to in the dry season: different in so many various slight ways, some of which were easier to describe than others.
Although Thranduil had longed for their meeting with joy, he felt unexpectedly solemn, now that it was taking place. "Hello," he ventured, in Sindarin. "I'm Thranduil, Son of Oropher."
The Adan blinked, and for a moment, Thranduil wasn't sure if he would—or could—reply, but at last he answered softly, "I'm Túrin, Son of Húrin."
"Why are you out here?" Thranduil asked. He didn't wish to sound accusatory, so he added, "Did you want to play?"
Túrin looked away, into the shadows between the leaves. "I wanted to be by myself."
Thranduil nodded, as this was perfectly understandable. "I like to be by myself, too."
Túrin's gaze shifted back to Thranduil. He seemed relieved to hear this, exhaling.
"Can I stay, though?" Thranduil asked. "Now that I'm here."
"You can stay," Túrin said.
Thranduil knew that Thingol and all his guards and attendants and everyone must be nervous, but he didn't think a little while longer would do any harm, especially not when Túrin must have run here for a reason. Being surrounded by everyone at court could be overwhelming. Thranduil had never been far away from home and everyone he knew before, but it must be hard. It would be better not to rush him. He would let Túrin rest for a little while, and then he would take him to Thingol—just as Beleg had, before.
"I can show you something," he offered.
After another hesitation, Túrin nodded.
"Follow me," said Thranduil. He crawled ahead, between the branches, into the gloom. The last of the day's slight, slipping in through the leaves and vines above, made soft, pale shifting shapes on their hands and on the ground beneath. After a long way, the structure of the dome opened up onto a green glade, surrounded by dense undergrowth on all sides. No one would walk here casually, and if he and Túrin didn't stand up, no one would be able to see them from outside the enclosure. The glade was also hidden, but there was more room to stretch out, and even lie down. It was a fine place for a nap, with soft earth and open sky above. Clusters of flowers grew in profusion, along with tufts of dense grass. Thranduil and Túrin admired their new hiding place in silence, while birds sang in the trees overhead. It was not yet true night, only early twilight. The birds would keep singing a little longer.
"I come here sometimes when I want to be alone," Thranduil said. In the past days and weeks, he had formulated an ever-growing list of questions he would like to ask the Adan, but he did not ask a single one of them now.
Túrin nodded again, lowering his gaze. He reached down and ran his fingers through the grass. There were shadows beneath his eyes, and he did not smile.
"Everyone's looking for you," said Thranduil. "They must be worried."
"I didn't mean to make anyone worry. They shouldn't worry. I don't know why I—" He broke off, closing his eyes.
"It's all right. No one will be angry with you," Thranduil reassured him quickly, moved by Túrin's pained expression. "I'm not angry. I've been waiting to meet you. I've never met an Adan before."
Túrin's eyes reopened, slowly. "Never?"
Thranduil inclined his head in confirmation. "Never."
"I hadn't really met Elves before," said Túrin.
"But now you have. You've met Beleg, and King Thingol, and me. Everyone's happy you're here, that's why they're worried. But we don't have to go back right away. We can wait until you feel better." He cast about the glade, looking for something else he could show the Adan, to cheer him. Along with the two of them, the glade was bursting with life, all the usual green and growing things, rising from the earth and insisting on themselves… "Here—I'll make you something."
"Make me what—?"
"Look." Thranduil's gaze went to a stand of nearby pale purple flowers. These particular blossoms were edible and often harvested. It would do no harm to take a few, especially at this time of year. Quickly, he plucked a few of them, leaving a length of green stem on each. Once he had gathered enough, he wove them together. Flowers and grasses were easy to weave, especially into a circle. When they were joined, he tapped them with his fingers. He could feel the energy moving through the blooms and stems. He closed his eyes briefly, concentrating on that living force, pressing the separate strands of it into one: forging it into a single, singing ring and willing the flowers—live, preserve. They were no longer separate blooms; they had become a single entity. Their petals, which had been in the first stage of wilting, straightened with pride, made fresh and new. It was such a simple thing to do, yet Túrin was wide-eyed and rapt, staring at his hands as if he had performed a wonder. "A crown for you, Prince Túrin." Thranduil reached out and settled the circlet of blooms on Túrin's head.
Finally, Túrin smiled at him. Thranduil smiled back.
They did not stay long, alone in that green glade together, hidden by a conspiracy of leaves and vines and branches. They were never meant to stay long. The world outside was waiting for them to emerge. While the sun receded and the stars began to show themselves—one by one at first, then all at once, like a rain of jewels scattering across the sky—they played and laughed for a few moments.
As Thranduil predicted, when they returned to Menegroth, Túrin did not receive a single scolding. Thingol wrapped him in a fierce embrace. Beleg was as impressed by Thranduil's skills as Thranduil had hoped. He praised Thranduil for his skill in tracking, and said he could visit Túrin whenever he wanted. Eventually, he was able to ask Túrin every question on his extensive list.
Many long years later, tragedy faded into myth for so many, but not for those who were there. Thranduil rarely listened to the sad songs that touched on the subject of Túrin Turambar, but when a certain mood was on him, he would ask the harpers to play one of the few he approved of. Thranduil had grown very old. Seated on his throne, wearing his own heavy crown, he would lean back and remember the smile of a young boy with his dark hair full of flowers.
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blankdblank · 4 years
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Next Caller Pt 36
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*
Deeply in a sigh the same women listening to both your segment dripping with adoration from Frenn and Adrianna in a recounting of their honeymoon in a try to nudge Bunny closer to a willing to be wooed mood for the grumpy Dwarf King eyed Thorin while he brought out another tray of mugs after he had emptied the dirty bins into the back sink. A focused scowl still fixed in his face since he had gotten in making the middle woman mutter, “I do hate to see him so solemn.”
Her friend in her left said, “Even more so today.”
The one on the right said, “Hopefully his lover will be here soon, or perhaps show early.”
The middle one again sighed only to look absently to the door as the others followed Thorin’s now slightly startled gaze. Instantly he puffed up and the ladies said, “Ooh, who are they?”
In the back Legolas and Thranduil drew gasps making the one on the left, “The rival clan!”
That had the Elves subtly glancing their way then moving onwards to the counter with the additional trio of blondes in the mix. Legolas glances from them back to Thorin at his muttering, “Don’t mind them. All nonsense. How may I be of service.”
They all gave their orders then Echo stated, “And perhaps we might have a private conversation.”
Thorin looked him over asking while Dwalin gave them their change having come closer to be nosy. “Is this about our cohabitation papers?”
In a squeak one of the ladies squealed, “Cohab-!” The hands of her friends covered her mouth and the Elves glancing at her turned back at the apologetic grins from the pair keeping their friend quiet.
Thorin huffed, “Like I said, nonsense.”
Echo, “No, not entirely about that.”
Thorin said, “You’re welcome to come back to the office. Shouldn’t take long to brew up your drinks.” They nodded and followed Balin’s pointing hand wondering where else they would have sat in the silent shop listening in both to them and your show so diligently. For a few minutes they chatted among themselves then glanced up when Dwalin and Thorin came in with trays holding their orders and Thorin remained leaning against his desk as he was out of space to sit once the lanky men had all taken them up.
Glorfindel said, “Perhaps we best start here. There are certain aspects of Elven and Vanyar courting you are not aware of. Agreed?”
Thorin nodded, “Agreed.”
“Now, when an Elleth has taken a notice of someone that could be a suitor her Naneth begins a list of coincidences.” Thorin nodded again and he continued, “Now, once they reach our sacred number of twelve the pair are counted as Ones and fated to be.”
Thorin, “Makes sense.”
Echo, “Jaqi’s Naneth has been counting,”
Thorin anxiously asked, “How far have we gotten?”
Echo, “Fourteen, since the last shared discovery by Jewels that the mark on her back matched the creature you went to the festival as.”
Thorin’s heart skipped and he cleared his throat, “And, then she, her mother that is, is counting us as Ones?”
Thranduil, “A bit more than that. She has begun to craft the gown initiating the tasks to prepare for proposal.”
Thorin, “I am expected to propose then?” He asked flatly in shock.
Thranduil, “Not yet. The gown could take up to a year to craft, while your gift could take up to eight months as well, which is why we are here.”
Glori, “And why we have brought our friend Rumil, who is an expert in crafting proposal shawls.” Thorin glanced between the pair still a bit lost.
Rumil, “See, the shawl is from a sacred silk, which you would design, I would craft it as only certain Elves are allowed by the Valar to do so, and upon opening the safe case I will send it in you have 24 hours to propose while Jaqi is wearing the shawl.”
Thorin, “So by designing the shawl I am saying I will propose in eighth months? To the day?”
Orophin, “No, you are able to propose whenever you wish, if you wish to sooner or later. Merely once you open the case you have 24 hours to propose for either the first time or again.”
Thorin, “I don’t follow, if I may propose whenever-,”
Thranduil, “It is a tribute to our Vala Queen, the Weaver of the tapestries of our world. A very sacred right for Vanyar Elleths. To break this tradition once a shawl has been called for would cause their Fea to wither and perish.”
Thorin’s voice crackled weakly out in asking, “Fea, her soul would die?!”
Rumil, “Yes,” he replied flatly seeing now that Thorin’s heart was pounding and breath failing to remain steady. “Now it is a rather simple process please do not fret.” On his feet he drew out the packet from his bag and started to show him the materials, “Simply search inside you and choose the background you wish and the design with the tassels as the finishing touches and the rest is up to me until you should wish to propose traditionally for the full effect of the bond.”
Glorfindel spoke and drew Thorin’s gaze to him, “I should state, your kin express a wish to see you wed, this is merely a public stating that her kin wishes the same. A betrothal of sorts, not an engagement. All of this is at your pace so if you were to wish to wait years to court that is entirely up to you. You do wish to court her?”
Thorin rumbled back, “Be barking mad if I didn’t,” making the men smirk, “Jaqi is agreed to this? I wouldn’t wish to force this before-,”
Echo, “Her steps have been initiated, of which you cannot know until later. And the design today should not be spoken of as well. More special that way.”
Haldir, “And best gifted under starlight or moonlight. Since the moon is older and Queen Varda will be watching. Vanyar as so sacred to the Valar.”
Thranduil, “Hence the stricter marriage traditions.”
Thorin eyed the packet and said, “All I can picture is a sort of starry night with a blossoming pink and white cherry tree, and, indigo to white tassels?”
With a deepening grin the Elves knew just where you had drawn the image from and before he could question it Rumil clapped the packet shut and said, “Perfection. Do not be worried. Take your own pace and leave this in our hands.”
Though in his palm Echo turned over his cell phone he had just texted Jewels saying the total was now up to fifteen. Thranduil stated, “To sate your curiosity the only special actions for the remainder of your courtship, with the exception of holidays and such would be the private wedding.”
Haldir said, “Yes, our kin have a private service between the couple alone. Candles and chosen vows to complete the bond for the Valar. Following that you could always have another service for the Dwarven traditions, while the gown Jewels would prepare would be for the reception, where all your kin join together and the Bride’s gift is given and you perform the chosen song.”
Thorin, “I have to perform a song?”
Legolas, “Don’t worry, Cirdan will compose it, as her Ada it is his place to pass on his song for her to you. Essentially you are joining in on his clan’s song.”
Thorin nodded, “I see. Well there is no doubt we could have two receptions, or I could possibly speak with my elders on moving some of the rights into the ceremony, there is usually a dress worn by brides but mingled clans are more finely planned to handle. Then again we could always be counted as eloped and merely have the opening rites around her clan’s in the reception.”
Glorfindel chuckled, “For now, merely enjoy your first day at your new home.”
Thorin wet his lips and said, “Thank you, for informing me of this.”
Echo, “Well Jaqi is forbidden to and none who could possibly be or set be mingled in your clan could be informed of this and leaving a book in your path might not have worked to the full effect.”
Thorin chuckled, “No, I suppose not.”
With a smirk Thranduil asked, “Rival clan?”
Thorin rolled his eyes, “My life is a soap opera for the amusement of my customers now it seems.”
Legolas chuckled out, “I’ve worked in shops, sometimes you need some soap opera to get through.”
Thranduil, “Did you sleep well, you seem a bit tired.”
“Not really, they were painting the bridge I had to cross to get to the house and it took hours to cross it. Really pushed Jaqi’s day back no doubt making it harder on her. Accidentally ending up signing herself up for a roommate and then first day after little to no sleep for her I go and make her wait up most of it so I could even show up. Should have realized and sent her to bed when I got there.”
Orophin chortled out, “Oh that would have ended badly. Very badly.”
Haldir, “Meant to stay up and see through the full move.”
Thorin sighed, “Well new room should be plenty aired out when I get back, I can move Roac’s house into its place and I can make my bed and all that.”
Glori, “Aired out?”
Legolas, “Which room did you take over?”
Thorin shook his head, “Back room, one of the empty ones. I wouldn’t disturb the ones she’d already designed.”
Haldir, “Not to mention it’s one of the closest to her room unlike the others at the other end of the house.”
Thranduil chuckled glancing at the clock saying, “Well, we should head out and leave you to your entertaining, make certain Jaqi doesn’t run into us.”
Out they went thanking the guys for their tea with mugs added to the dirty mug bins while Thranduil stated, “We are not amused with your cohabitation without permission. You shall hear soon how to regain our favor.” His tone far too loud to have been serious, mainly for the audience around trying not to make it too obvious they were watching.
One of he women said, “I knew it!”
The left woman said, “He meant literal opposite ends of the tracks. Race tracks.”
Thorin lowly rumbled, “Thank you.”
Legolas threw him an ‘I’m watching you’ gesture then turned biting back his chuckle while the woman on the right said, “Finally made his move now the clans are bitterly against it.”
Thorin shook his head and turned for the counter to help Dwalin with the next order where at his lingering he said, “Apparently hearing about her mark and our being too mingled with coincidences to not be Ones her Amad is now making her wedding gown and they came to aid me with a proposal tradition that she is forbidden to share with me or any attached with our clan.”
Balin, “Nothing too troubling I hope?”
Thorin sighed, lowly adding, “Apparently I should use the item their experts are crafting for me. Should I break tradition or if any were to refuse to propose at this point, the Fea of the female withers and dies.” Dropping their jaws. “It is a fairly simple process, they craft it and I have eight months until it is ready and she has to be wearing it under starlight and moonlight when I propose or she withers and dies. But I can propose earlier or later, just even if I did it earlier I would have to do it again with the item to not anger the Valar.”
Dwalin, “This is common?”
“For Vanyar, Apparently the Valar treasure them above other Elves. Standards are higher. But their wedding services are between the couple only. They only have receptions publicly, so we might have to work ours into a sort of reception the day before or after so all rights are honored, perhaps the elders would not be irritated if we count it as eloped and focus on the party with demonstrations there.”
Balin nodded, “I am certain they would agree.”
Dwalin, “How terrifying, to be shunned or thwarted and you die unjustly.”
Thorin, “Well there’s no risk of that. I would never harm her.”
They both nodded, “Oh we know.”
Balin, “What is your plan today past finalizing your move now it is aired out?”
“Perhaps I will go blender shopping. Make a lunch to make up for yesterday.”
Dwalin, “Good idea.”
 *
Ten minutes to the end of your show you glanced at your phone on the desk noticing the warning that your battery was dying. Since the night Roac had stayed over on your nightstand you had noticed the foot print pressed into your screen and the shrinking charge life of your battery since he had slept on or landed on your phone. It wasn’t his fault, and no doubt one of the hundreds of times you might have knocked it off your former stack of books by your bed in your old loft worsening the behavior of your very old phone. Turning your focus from that you used the clock on the wall to finish up the show timing it to perfection until the closing music played.
With a huff you picked up your phone and shouldered your bag you added the empty mug to. Curiously Mal gathered BamBam and her own bag to meet you in the hall, “You ok? Didn’t sound like you messed up.”
Shaking your head you said, “Something wrong with my battery in my phone. It’s been acting up. Isn’t there a phone store around here?”
She nodded, “Yes, next to that little pink shop coated in poodles.”
“Ok, think I’ll head over there, hope it’s not too crowded.”
Mal, “I doubt it would be. Besides I think there’s a brass music class nearby, people tend to stay home through that.” She said walking with you to the lift where she asked noticing now that your phone was off, “Is that a foot print?”
“Ya, Roac sort of, stepped or slept on it.” Her lips parted and you said, “I’m not mad at him, it’s crazy old and I’ve dropped it tons of times, just hope the new one isn’t a new interface.”
“Oh I hate that, it’s all new and shiny and you get to using it and then you start to hate using it because it’s too new.”
“Exactly.”
.
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Atop your scooters you split up, with her off to a lunch with the boys at her place. Thankfully for you the shop was empty and not getting angry at the mocking giggle at your old phone you sat at the end of the counter while she brought out the possible designs you were eligible for upgrade to. With a large stack she fanned out like they were a deck of cards saying, “Seems you’ve been skimping on your upgrades, so you have a good deal to choose from.”
Keeping to the simple touch screen while also keeping your keyboard you tapped one of the latest ones you would end up getting for free, “I like this design, are there more colors?”
She shook her head, “We just have the red ones for this design, part of a charity run to donate a third of the price to heart related research funding.”
“That one’s good then. Should pick a case for it.”
She nodded, “Yes, should be in that section,” following her point you nodded and hopped off the stool to stroll over to the strip of cases. Ignoring the pink and odd colored goo filled ones you picked up a protective green flip case and a screen protector you brought back to the counter that was free of all but your chosen phone box she had broken the plastic wrap on it. Wiggling the bottom of the box out she pulled it apart to bring out your new phone that she switched on and turned to the computer to punch in the serial numbers in the system to start the full switch of coverage over once your phone was through being backed up into the system.
While she was waiting on the system to ready to switch the backup over she eased the screen protector onto your new phone then sighed turning back to her own phone looking for a show to watch while she waited through the rest of her shift. Turning the page in your sketch book you nipped at your lip sketching out the Tetris style shelves to be painted vividly for along your drawing walls paired with a clear and white wavy desk for your drawing half and a squared silver and milky glass paned desk for your recording half. The white would be a nice way to even out the color scheme. White plushy rugs would be chosen to help lighten up the windowless room you might have to change the lighting in. Lost in your focus you missed her opening her Bombadil streaming app to spot the main promoted show, yours, that had her eyeing the runes of your name on the screen and then her monitor dropping her jaw.
Lost for what else to add you closed the journal and added it to your bag then opened the magazine only to look up at her asking, “You’re on Bombadil.”
Flashing her a quick grin you said, “Ya, they just picked up my old show.”
“Is it any good?”
Your grin quirked out more, “I’m a bit biased.”
“No, but I mean, this says you work on the Bunny show too, is it that good?”
“Is it up to that level of quality yes, they’re different style stories. A few similar characters, but that would be up to your own taste if they match.”
“What have you been up to between them?”
“Odds and ends. Nothing so big. Mainly working on a few projects still in progress.”
“Can I get a picture?” She asked but before you could answer she was somehow at your side snapping a picture of herself and you with a twitched up brow and your hair pooled halfway into your face. Straight onto her social page with your name copied from Bombadil it went and she turned at the bing from the system. “Ooh, back up is done.” Finalizing the switch she erased your old phone and dropped it into the recycle bin as you added your new phone to its new case double checking that your alarms were set and when she closed out of your account you had your magazine bag in your bag and were on your way out thanking her in her quick, “Have a nice day!”
“You too.” Turning your head to the street now echoing of the brass lessons that died for her in the door closing. Though once you were gone she was quick to answer the few comments from her friends saying that you had chosen the phone with proceeds heading to charity and that you were friendly and glad to talk while waiting.
Exhaling sharply you tried to ignore your hope that she wasn’t a popular poster and the blip could go unnoticed while you brushed your hair back for your helmet. Mentally shifting your map for where you were your path to the tea shop was set and off you went.
Around the shop you rode and pulled into the lot parking out of the way in your new little usual spot you smirked seeing a few flower pots around it in a subtle marker as your scooter space. Smirking as you removed your helmet you pocketed the key and left your helmet with the scooter to stroll around the shop feeling eyes of a few people inside growing once you got to the door. A nudge from Dwalin had Thorin’s head turning and him flashing you a grin as you took your place in line.
Looking at your phone however you missed his try to motion you to your usual table as you looked to your new phone. A few testing inspections of features and apps that you were glad to have all your things and former messages in order, though in scrolling through the messages all of a sudden your eyes flinched up hearing a ring from behind the counter as the phone called Thorin. Curiously he pulled out his phone answering the call, pinning the phone to his shoulder to finish grinding a set of herbs he caught your whisper into the phone, “Sorry,” before hanging up the call.
Palming his phone he went to set on the counter he watched your second call in your next try to scroll down the list that cut off making him smirk and peer over to you tapping again on your phone you now found the right spot to scroll with. In the lower end of the list you confirmed you had everything in place then you switched over to your email you scrolled through smirking at the messages from your friends about the shows you had worked on and the news your book was currently being printed.
Pulling out the bill for the drink you finally got to the front of the line finding Thorin with his arms resting on the counter, “Had to get a new phone. Battery gave out. Found the scroll spot though.”
One of the still lingering trio of ladies sighed, “Instant change.”
The woman to her right said a bit loudly, “Don’t let them separate you.”
Curiously your brows furrowed a moment and Thorin muttered, “Ignore them. They’ll go away, eventually. One surprise coming up.” Accepting the bill between your fingertips.
You nodded and moved to your usual table that you set your magazine out on to get back to browsing ignoring the ladies whispering about something you tried not to pay attention to still mentally whirling about the picture being taken of you that was popping up onto your Bunny page. Opening that app you read through that your picture was being circulated as one of the voice actors on, though it seemed as fast as the picture popped up the topic that you were supportive to the charity had them popping up in popularity next with other offered products for their charity and others.
A pair of mugs on your table had you snapping a picture of yours then shutting off your phone you flashed a grin to Thorin in his low hum of, “Almost thought you might not be coming in.”
“Sorry, how this week is going I couldn’t wait on it.”
“This week?”
“Well, the book, the move, you being forced into a betrothal, no telling what I’d miss if I waited on it.”
“No one forced me for one,”
“Excuse you, I fell asleep and you woke up-,”
“No one forced me. I felt you genuinely accepted my moving in and I chose to move in with you. You can’t just go around grabbing beard and you’re married or moving in together. This isn’t a situation where I’d rather be fired out of a canon at the sun. You are phenomenal and you wouldn’t even need an ad to have men lined up to live with you, and hundreds more who would want to be betrothed to you.”
“So-,”
“Listen, end, bottom line, the only negative in this entire situation is that we have an audience outside of the clans. Which, it’s one thing for our family and friends to comment or have fun with my fumbles in speaking with you, but them,” he said pointing through his shoulder at the swooning trio you glanced at then back again. “Not helpful, trying to not fuel them,” A smirk began to creep across your lips and he hummed, “Don’t smirk, I know that smirk, that smirk only means trouble.”
“I am never trouble,” you said lifting a finger in a creeping grin only to kiss your finger tip to press to his nose making the trio squeal and squeak excitedly in a puddle of aww’s through his deep throated grumble. Folding your hand around your mug the other arm dropped to the table in your lifting your mug, “What are you up to today, Cuddle Monster?”
“Thinking of browsing for a possible blender option. You?” His eyes dropped to your magazine in your approving hum filled sip of your tea. “Another decorating magazine?”
Lowering your mug you replied, “I actually was going to work on some mini cartoon commercial ideas for the book. I have some months to get it finished with a spread for them to choose from. Glori gave me this, I had a thought to turn the smaller storage room on the other side of your closet into a mini home studio, for recording or sketching.”
“Wow, that sounds incredible. Would certainly make things easier for you.”
You nodded, “Ya, usually I would have to head to Lothlorien to borrow Celebrian’s space. Most of what I have for the show is just off my laptop.” You wet your lips then said, “I was wondering if you’d be okay with it.”
“Why wouldn’t I be? It’s a great idea, it would help you out.”
“I mean, if you look at the house, the parlor, kitchen, greenhouse, yard, living room is communal, we have the guest rooms that either of our families could use, while I have a study and now I’m thinking of having a studio and you don’t even have an office. I haven’t even asked if you needed one.”
“I don’t really, usually I only need them for tax season when I help Balin compile all the papers and receipts for him. I just have the green resin and chestnut table that I have in my closet.”
“How much furniture do you have in your closet?”
Lowly he chuckled, “Just the cow pattern chair that goes with it.”
“Well we can shift things and split the study.”
“Sounds fair, and the lounge would be nice for the sorting especially. I could angle my desk at the end of the built ins.”
“You have builder relatives, right?”
He nodded, “Ya. What do you need done?”
“For the studio I was thinking like tetris shelves, they have a kit, but it’s a bit more than I can handle,”
“No I get that. Ya, I can call them when you get the kit in.”
“And of course it’ll need painting. I feel bad bringing it up over and over, dragging the BomBairns out-,”
He chuckled saying, “It’s tons of work for their books. They get listless if they don’t have work. And trust me Frerin will have plenty of trips for them to his place.”
You nodded and said, “Ok, good, walls are still the dark stone, so white desks, plushy rugs. Big colorful shelves. Just might have to see if it’ll need different lighting.”
“I can see that, ya, it’s not the best lighting for creating.”
A loud thud from the back room had the group heading back to see what had happened, taking Thorin with them though a sonar beep from your phone had you looking at the weather app alerting that it was going to start sprinkling soon. Downing the last of your tea you took your mug to the dirty bin on your way to the door to trot your way around the shop stirring gasps from the table of ladies wondering why you had left without saying goodbye. Pocketing your phone you climbed on your scooter, hastily brushing back your hair already seeing the clouds rolling in. It was just a short ride home again and letting out a deep breath you closed your garage door behind you leaving your helmet on your scooter to head inside.
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Straight to your study you switched on your laptop you felt the pull to go ahead and order things for your studio along with a few dresser kits you had been waiting on. A soundproof booth and the shelf kits were ordered and post a text to Celebrian about where she had bought the desks you wanted you had found and ordered them. Though unknowingly setting off her own ripple of questions to Ecthellion and Glorfindel on why you were asking about her reception desks.
@avaria-revallier​
Pt 37
19 notes · View notes
lamiaward · 6 years
Text
Congratulations , you are mothers! ( it is a dragon)
Oh gods have thy mercy on me and finally help me find good names, both for fics and characters. I don’t own the Worst Witch. This is the fic where Pippa finds a dragon egg and raises it with Hecate, enjoy. Also, it takes place shortly after New Dawn (although I still kind of plan on rewriting that episode because some things were very out of character etc but okay) and assumes that Hecate and Pippa remain utter disasters so their friendship is kind of fragile at the beginning of this story. 
Furthermore, I firmly believe Hecate is such an utter oblivious dumbass when it comes to women that even if she found something like a romance about two witches in the possession of her ‘gal’ she wouldn’t connect the dots.
Warning: mention of death.
It is small, and unassuming but there is so much magic to it that Pippa almost feels dizzy just standing next to it. Even more overwhelming than the waves of magic slamming into her, is the sharp pain that feels like a knife slipping through her ribs at the sight of the body curled around the small thing.
Pippa Pentangle is known as kind, bright, happy to the point of frivolity- few know that she is also terrifying. But if they were still around, if who did this had been standing in front of Pippa right now, she would’ve done far worse than just punch them. In fact, she needs to take several deep breaths before she runs towards the rocks where the dragon egg is mostly kept hidden by the magenta claws of his mother curled protectively around them.
She kneels down next to the dragon, who growls lowly but is clearly too weak to attack her. And Pippa has always had a way with magical creatures; unicorns headbutting her shoulder affectively long after she stopped being a maiden, griffin chick’s jumping in her lap, even manticore’s flicking their tails playfully at her. In fact, she knows of only one person who exceeds her gift with animals.
“ Oh you poor thing” she whispers at the dragon, blinking rapidly. Bluish blood drips down, and Pippa doesn’t need to be a specialist to tell the creature is fading, and her entire coven wouldn’t have had enough to save her. She places her hand above the scales- never touch dragons, for their scales have hidden barbs that could cut Pippa’s hand as effectively as any knife- and starts to chant.
She doesn’t ask for healing, but she asks for no pain to be felt. She demands no vengeance, but suggests this great creature’s soul to rest at least. She doesn’t ask anything for the small creature still cradled beneath its mother’s claws, in deep sleep and unaware of how the bright colours of his mother are already fading, the dark blue steadily turning grey beneath Pippa’s hand.
Dragons long lost the powers of speech- some witches even think they never possessed it. But Pippa could swear that when the dragon fights to raise her head, and turns it- that when she looks straight into Pippa’s eyes, leaving her struck breathless by the cold spreading through her, she speaks. Just two words.
Protect it.
And then she dies, and Pippa is left weeping silently. Dragon scales can be used for at least a dozen potions. Dragon eyes are powerful amulets. If one bathes in dragon blood, they’re as immortal as queen Mab. It is said that a dragon’s heart has the power to amplify your magic tenfold. Pippa mutters a last prayer, and rises slowly.
She doesn’t take anything, nor does she try to bury the dragon. She doesn’t have to move the paw; the dragon used her last strength to do it herself. And there it is, what Pippa glimpsed at first. An ordinary person wouldn’t look twice, would think it is just a rock. But when Pippa carefully lifts the egg in her arms, it is warm and beating against her. As soon as she touches it, it changes color subtly until it is the same bright pink of her dress.
She starts to walk again, potion gatherings and festivals long forgotten.
It is first time in three weeks she speaks to Hecate.
Which is nothing compared to three decades, but it stings nonetheless. It is just as frustrating, to walk into Cackle’s and be met with distrust and accusations, as it was to walk into the great castle of Caleign , be surrounded by half-competent potion mistresses and be unable to talk to Hecate. Still, perhaps she should be glad that she has Hecate at all, and just push down the rest- but Pippa has never been able to do that. Has always lost herself in whatever she wanted, since the first time she Hecate spoke up in class and Pippa couldn’t think about anything for days but how she had finally found a person that could keep up, that she needed to be friends with.
She just hopes Hecate looks at her, and sees something similar. Because it is three decades later, and Pippa has never been able to stop needing Hecate. At least she answers the mirror now.
“Pippa” it is just her name, but she loves it whenever Hecate says it. It feels like an incantation for happy days and calm nights.
“ Hecate, hello. I am ever so sorry to disturb you- “she gives Hecate her prettiest, most potent smile. “But I am afraid I need your help”
“ With wha- oh” Hecate swallows, staring at the egg Pippa has carefully lifted, and is now in her lap.
“ The parent died”
A muscle in Hecate’s face twitches. “ How?”
Pippa takes a deep breath, not wishing to have her anger affect the dragon. Dragon baby’s are notoriously sensitive to emotions, especially when they come with magical outbursts.  “Poachers. I have heard that the industry is still thriving, and they wished for her eggs. There were two corpses – but it appears as though the rest of the group got away, and took the other egg”
“ It is rare for them to have more than one egg at once” Hecate just says, but Pippa still knows her well enough to recognize the anger struggling against Hecate’s famous self-control.
“ Indeed. This one is – I am afraid it is not as strong as its brethren”
“ Did she choose you?”
Pippa nods. “There is only a handful of specialists, but my deputy is actually friends with one of them. It appears as though the responsibility falls with me- someone else can still raise it of course, but that would mean rejecting it and- “
“ I am well-aware of the process. What do you require of me?”
Pippa laughs breathlessly. “ It is not exactly a one-woman job, and I have my school to run. And you- “ she smiles hesitantly at Hecate. “ Well, you have always had a talent with magical creatures”. That is an understatement.
Hecate stares at the egg, then nods briskly. “ Of course. I will have to discuss it with Ada, but I imagine that I will be able to leave in an hour. Do you know which species it is?”
“ One of the frostborn species, I imagine”  she tugs on one of her hairlocks.  “The mother breathed on me- I have yet to be able to remove the frost from my hair tips”
“ I  noticed” she doesn’t know what to make of Hecate’s tone, and the way she looks at Pippa before glancing away and clearing her throat. “ I would suggest that you wrap it into something cold, and remain near it”
Pippa nods. She had thought something similar, which is why her room was at least ten degrees colder than she liked it herself. “ I very much agree. I shall inform my deputy that you are coming, do you need- “
“ I will find you” Hecate interrupts, apparently still apt at anticipating what Pippa is going to say. She doesn’t smile, but her face is decidedly less rigid, her voice softer, when she says “ goodbye Pippa” and breaks the connection. It’s funny, but it always makes Pippa’s heart jump into her throat. A part of her is terrified constantly, now that they’ve reconciled.
She is supposed to be an adult, but at the thought of losing whatever second chance – no matter how little it is compared to what she wants- they have gotten, Pippa honestly feels like a teenager experiencing her first heartbreak. She cradles the egg to her chest.
“ It hurts, doesn’t it? Losing someone you love?” she whispers to it, smiling through her stinging eyes. “  Poor thing, all alone without your mother. I know someone else like you, you know. I think you will like her- she is coming here in a while. She will help us, you’ll see”
Pippa stands up, adding one last cold spell to the nest she made. It has everything their dragon needs; cold (but not too much) , softness, protection, hair or fur and magic nearby. Her entire castle is a strongpoint of magic, but she still feels uncomfortable leaving, so she sits down next to it, and starts to talk.
“ I am not an expert on your kind, but I have my fair share of knowledge. I have always wanted to be a teacher, but I also wanted to work with magical creatures. I actually planned to start my own reserve if this school did not work out, and I prepared for that. I reckon I will mistakes, but at least I know the most important things”
She sings a high note, smiling and then shivering as the room cools down slightly.  “There. This should be to your liking” she stands up, walks over to her closet and retrieves her favourite cloak to wrap it around her. “It is not truly to mine however, I am s-sorry” she sits down again, smiling. The connection is pulling tight around her, until she can feel the second heartbeat that is a half-second slower than her own.
She sneezes. “We lost one of the students a few days back. I spend half the night searching the woods” she chuckles.  “Poor girl had wandered into the wrong part- our forest is magical, and it quite likes confusing you when you annoy it. It kept sending her the wrong way, but we finally found her in the morning”
She curls her hands around the hot cup of tea. “ Things like that happen in a school, especially one where magic is taught. I am certain you will experience many mishaps in your time with us”
“ One should hope that they would only experience the least amount of … mistakes” a familiar voice drawls.
Pippa gasps, and stands up so suddenly the room nearly tilts.  “Hecate” she doesn’t even think about rushing towards her friend, and hugging her. There is the familiar smell of Hecate’s shampoo, the one she makes herself. Hecate never uses anything that has a lot of scent to it, no soft-smelling roses or the bottled smell of spring. Others may find it boring, but for Pippa it is just uniquely Hecate. And she knows Hecate can’t stand too much stimuli, doesn’t like too-pronounced smells, colours or sounds.
She pulls back. “ Well-met”
“ Well-met” Hecate mutters, her eyes on the egg. She takes a few careful steps towards it. “ How long until it is safe to leave the egg?”
“ Miss Lazul told me that they won’t be long, perhaps a fortnight”
“ I arranged with Ada that I could spend time here. She knows it takes at least two people”
Pippa nods. “Thank you “she squeezes Hecate’s hand very briefly. “I know it is not easy for you to leave Cackle’s”
Hecate looks like she is about to say something, then closes her mouth again. Pippa is just thinking that pushing might not be so bad, when Hecate just says “ We will have to keep watch. Do you have the first batch ready?”
Pippa nods in the direction of the grey-ish substance. She wrinkles her nose automatically, thinking of the horrid smell. “Yes, I do. We have a window of three days, either for them to be born three days earlier or three days later”
Hecate just nods, and conjures a chair she immediately, very slowly lowers herself into. She flinches slightly when Pippa summons the blanket.
“ I apologize. I just- “ she shrugs. “ I remember how you always used to be cold. I am sorry, I don’t even know whether you still- “
“ I do “ Hecate answers, then immediately seems embarrassed to have revealed this much. She looks at the egg again. “It is quite beautiful”
“ I have always found dragons to be beautiful. Perhaps even more so than unicorns”
“ You love unicorns”
“I love unicorns” Pippa confirms, thinking how Hecate’s slight hesitation is charming. “ I also love manticores, and hellhounds and nearly every other magical creature”
Hecate’s lips twitch. “ I remember”
“I teach my students to be slightly more careful when approaching creatures”
“ I would hope so, unless you wish them to have a scar as well”
“ It wasn’t so bad”
Hecate raises her eyebrows slightly, and Pippa rolls her eyes with a smile. “ Oh do shut up Hiccup “ she says, sipping her tea. Hecate focuses on the egg again, although she is smirking slightly.
“ As you wish” she hesitates, and something in Pippa’s chest expands until it feels like there is no more room in her ribcage, like her ribs are pushed down, breaking, and driven into her stomach. “ Pipsqueak” Hecate finally murmurs, and Pippa breaths again.
They sit in companionable silence for a while, until it becomes too much and Pippa taps her foot on the floor repeatedly until it becomes too much for Hecate. She sighs at the look sent her way, and stops the tapping. “Sorry. I am afraid I have improved, but I have not completely lost my dislike of silence”
“ We were always complete opposites in that regard”
“ I can stay silent, if you wish me to”
“ We can use the time to discuss the proper precautions we will need to take”
It’s Hecate’s way of saying she is okay with talking, with how often Pippa needs noise around her. She smiles easily, and they spent the next hours discussing bringing food for the dragon to the castle ( they can hunt Pippa, there are woods behind your castle), the right spells to cast around them ( they do not just need protection, they are allowed to have fun) and any of the other dozen details that need to be arranged. The first night passes quickly.
They are the best weeks Pippa has had in years.
They finally talk again, stilted at first, filled with long silences and hesitations, until they become comfortable again, and it turns into long discussion( they keep forgetting their tea, and Pippa loves Hecate’s face whenever she drinks her tea and it turns out to be cold). They cast spells together, and bicker about the right one ( Hecate always more focused on practicality, whereas Pippa argues that a little frivolity is certainly a necessity of life as well). They read anything that may tell them more about their dragon ( Hecate is browsing Pippa’s bookcase when she takes out the wrong book and blushes furiously at the image of a dark head of hair between the spread legs of another nude woman on the cover of Pippa’s favourite romance novel). They discuss anything, from potions to chanting to teaching methods- the only thing they avoid is the time spent apart, although Pippa pretends to be surprised when Hecate talks about the potion research she has done the past decades (I have read every article, Pippa doesn’t say) and Hecate discovers Pippa has actually travelled extensively, learning about new methods but also finding her deputy and best friend in a rainforest hallway across the world.
It is the twelfth day, and the first time Hecate actually stays the entire night -although not on purpose. She has fallen asleep in her chair, book laying open on her lap. Pippa is just considering magicking her into bed when she starts to move slightly, and something in Pippa recognizes the sounds before they have even registered fully.
“Hecate- “
She just makes the same sound, like a scared animal stuck in a trap. Pippa repeats her name, but Hecate has always been hard to wake when she was having nightmares. The other woman moves, her eyes rolling beneath her closed eyelids, and mutters something incomprehensible.
“ Hecate!” Pippa repeats, gently touching the other witch’s arm. “It is just a dream, darling, wake up”
There are beads of sweat sliding down Hecate’s neck now, and her eyes are rolling even more. Pippa smells the familiar tang of Hecate’s magic when she is afraid, when she is slipping. She grasps her hands. “ Hiccup darling, please wake up “ she says clearly, and Hecate jolts.
“ Pippa- “ she gasps, eyes wide and teary, a few errand tears actually escaping. She slowly wakes, looking more embarrassed and less confused with every second that passes.
Pippa allows her a little space, then stops her when she stands and snaps her fingers to gather her belongings.  “I should lea-“
“ Stay. It is the middle of the night, and all this travelling is exhausting you” it is true; Pippa has hardly ever seen Hecate this exhausted
“The process saps your magic, they use it to grow- “
“ It is not just that, Hiccup. Our little hatchling is sapping my strength as well, and I am not nearly as exhausted as you. Stay, please”
For some reason, Hecate just stares at her for a while before giving in. Pippa expected getting her to stay would be a lot harder, as she has tried several times already. But she doesn’t show her slight surprise, just smiles and thanks Hecate before allowing her some time to get ready for bed. It is no more than twenty minutes later that Hecate walks into the room again, her hair down and wearing a simple ( but lovely, so lovely Pippa’s mind whispers) gown. Pippa forces a smile, forcing her eyes to remain on Hecate’s face (hardly a punishment) and to not drift to her bare legs, or what is visible of her chest. She closes her book and follows Hecate to the bed that they have moved, so it is now next to their dragon.
Hecate freezes, apparently only now realizing what Pippa offered. “ I can sleep on-“
Pippa rolls her eyes.  “ Do not be ridiculous” she smiles, pretending not to notice how Hecate is holding herself even more stiffly than usual, how her magic is readying itself for a transference spell. “ The bed is large enough for both of us… And I promise I do not snore, nor hog the covers.. Hiccup”
Hecate relaxes the absolute minimum amount.“ You actually do snore, it sounds like a Banshee”
Pippa gasps. “ I do not”
There is an almost indecipherable smile on Hecate’s face. “I could not believe it at first either. I genuinely thought we were being attacked the first time I woke up and heard.. that”
“ I cannot- well, if that is true, why did you not tell me?”
“ I did not wish to embarrass you”
“You could’ve saved me a dreadful breakup “Pippa mutters, grimacing.
Hecate stiffens again. “ I beg your pardon?”
Pippa feels herself flush slightly. “ You will laugh at me”
Hecate just raises her eyebrow in that way of hers, the one that is both infuriating and very attractive to Pippa somehow. Pippa rolls her eyes again.  “ All right, but get into bed first. I love our babe, but their aptitude for cold is making me feel like a popsicle”
Hecate hesitates, but eventually slips under the covers after several, tense minutes of staring at Pippa. Pippa ignores the way Hecate is still stiff, and trying desperately to keep distance between them, tries to keep herself from warning Hecate she will fall of the bed that way. She wonders whether Hecate has shared her bed at all these past decades, scolds herself for wishing desperately she hasn’t.
“ Do you promise you will not laugh at me?”
“ I hardly think this story is as embarrassing as you fear, Pippa”
She wriggles, trying to get comfortable. She can feel Hecate stiffen even more, hears her breath hitch. Feels her own heart stutter when their legs touch accidentally. “ What are you doing?”
“ Trying to get comfortable. If I am going to humiliate myself, I want to be comfortable at least” there is silence, and Pippa stops her moving around, laying on her side to face Hecate. She is laying on her back, staring at the ceiling. Her shoulders are drawn up, her teeth clenched.
“ Are you all right, Hiccup?” Pippa whispers
“Are you going to tell this story?” she snaps it, but the slight waver in her voice softens the blow.
“ All right” she huffs a little. “ Several years ago, I was set up on a blind date by one of my friends. They hadn’t even told me it was a blind date, so I arrived at our favourite restaurant with newt’s eye on my robes- there had been a slight accident – and my hair looking truly dreadful. It was all quite mortifying”
“ I fail to see how this relates to- “
“ Then listen, Hiccup” Pippa cannot keep herself from smiling; it feels like they’re girls again, huddled on her bed as they swap stories ( although Hecate always listened more than that she told). “ My date actually found the story amusing, but it was a little awkward as I very much did not have the time nor the desire to date”
Pippa pauses to sneak a look at Hecate; she is slowly relaxing. Good. “ As I had told my friends – “ she rolls her eyes fondly at the memory “ I did not really have time to date, and I prefer these things to happen organically anyways. But it would have been very rude to say so, and I stayed and spend an enjoyable evening with Devon”
Pippa tries to ignore the new tension she can feel from the other woman, and resists the urge to touch her hand briefly, lest she startles Hecate so much she disappears again.  “Long story short, we started dating, and it was all fine in the beginning. But then there was a conference I needed to attend, and she simply insisted- “
“ S-she?” Hecate interjects, jolting.
Pippa stares at her. “ Hecate?”
“ But you- you aren’t? “ Pippa is distracted for a moment by the way Hecate cheeks are flushed, and she has this wide-eyed expression and her hair is fanned out on the pillow and Pippa is overcome with the very foolish, and even more powerful desire to kiss her.
When she has herself under control again, or as much under control as she can be around Hecate, Hecate’s question registers, and she pushes herself up abruptly. “ Wait- Hecate, did you believe I fancied wizards?”
“I- but – women?” Hecate splutters, and she would find it adorable were it not that she kind of wants to hex Hecate for her foolishness. I spend half my childhood flirting with you, you oblivious, hard-headed, impossible, gorgeous-
She takes a deep breath. “ Yes, I fancy women. Exclusively, actually. As do you”
Hecate stares at her with badly-concealed horror. “How did you- “
Pippa softens. “It is a bit obvious, Hiccup dear”
Hecate swallows. “It is?”
Pippa cannot stop herself this time, and feels around for Hecate’s hand until she finds it. She squeezes it briefly, then lets go. “Your students are likely too preoccupied with their own love lives to notice or care, Hiccup”
When Hecate remains silent, and doesn’t lose her slightly terrified expression, she adds “And just because you are a teacher, does not mean you need to abstain from love or..  “she flushes herself at the thought of Hecate like that, tries to push away a hundred fantasies and at least a dozen dreams she has had of Hecate where- “ sex”
Hecate honestly looks like she is having an aneurysm ,then suddenly blurts. “ You were telling me about this… Devon?”
“I – yes?” she looks at Hecate, who looks at her like “please, for the love of the Goddess, do not continue talking about this, I am very uncomfortable” so Pippa sighs and decides to let it go.
She pats Hecate’s hand briefly. “ Yes. So Devon was very jealous. I honestly think she was a bit insecure and that that is why she behaved this way. Anyways, it was not very obvious in the early stages of our relationship, but then there was this conference. And we had fights about this for at least a week, because she believed I had ulterior motives for wishing to go alone”
Hecate is frowning. “ It is a professional setting, it would hardly make sense to –“
Pippa smiles. Other people had always found Hecate boring or annoying because of things like these, but Pippa had either seen it as a challenge or just found it refreshing. “You will be shocked to hear then, Hiccup, that many witches – and wizards- use these meetings as hook-ups”
Hecate looks confused for a moment- likely by the term “hook-ups”- then absolutely scandalized. Pippa has to bite her lip to keep herself from laughing. “ I truly fear for the future of the Craft, when even the parents of our pupils behave so abysmally”
Pippa does laugh then, although she manages to stop quickly. “There is nothing wrong with winding down a bit, as long as it does not interfere with the reason you are actually attending the conference”
Hecate raises her eyebrow, but doesn’t say anything. Pippa rolls her eyes fondly at Hecate. “ Shall I continue with the story?”
“If you still wish to tell it” Hecate smirks slightly, and it is a testimony to how much their friendship has been repairing these past weeks that she feels comfortable enough to add “ After all, you already admitted to grossly unprofessional behaviour”
“Wh- I never did that actually” Pippa blushes, suddenly remembering a certain conference, when she was only barely out of witching academy, and Morgana Starling had been there and she had been so heartbroken still and so desperate to make it stop that-
“Pipsqueak?” Hecate questions, and Pippa shakes off the memory.
“I do apologize, I was getting lost in my head” she grimaces slightly. “ You know that still happens”
She doesn’t know what to make of the way Hecate looks at her, and says “ I know” after a brief pause.
“ All right. So where was I?”
“ You were telling me about this… Devon person and her issues with confidence and hence her insistence on following you everywhere”
“ Yes. So Devon and I had several large fights until I finally gave in, and allowed her to come with me” Pippa doesn’t mention that Devon hadn’t initially been so manic about this; it had only been after she had noticed that Hecate was on the guest list that she had demanded and begged and screamed at Pippa to let her come as well. She doesn’t explain, either, that Devon had known , that they had been at a workshop several months earlier and Hecate had been there and Pippa hadn’t been able to stop staring, hadn’t been able to concentrate on anything Devon had said that evening.
She takes a deep breath.  “The conference would last three days and it was all fine at first. After I let go of my initial hesitance, it was actually rather lovely- but then she somehow got it in her head that I was cheating on her”
Hecate raises an eyebrow. “I take it she did not react well”
“ You can say that. I had to focus on my own research but had her constantly following me, practically breathing fire whenever I so much as smiled at another witch, hurling accusations at me – it escalated to the point where I was speaking with a colleague and she was utterly convinced I was sleeping with her”
Hecate is silent for a moment, then says “ You are very affectionate”
“ What?”
“ I – “ Hecate stumbles over her words slightly, frowning. “ The way you speak to others, it is very… affectionate. Perhaps that is why she did not question her own behaviour and choose to disgrace herself this way?”
It takes Pippa a moment to realize Hecate is not taking her ex’s side, merely attempting to understand , and dissect her, in a way. She smiles. It is so utterly Hecate, to focus on everything people wouldn’t think important, and to react in a way that can easily be misunderstood. “ It could be” she agrees
“ I still fail to understand how this all relates to your snoring, however” Hecate says, raising her eyebrows slightly.
Pippa rolls her eyes playfully at her. “ Is this the same Hecate Hardbroom who is fond of saying that ‘patience is a virtue every witch should possess in abundance’ that is plainly telling me I am taking to long to get to the point?”
“ I am merely – “ Hecate flushes and stiffens beneath Pippa’s hold when Pippa blindly grabs for her hand, squeezes it once and lets it go.
“ I am teasing, Hicup. I know you dislike it when people keep winding on, and I do understand. It is merely that you require the events following up to our last fight to understand why it escalated the way it did”
Hecate is silent for another moment. “What happened?”
“ It was the last day of the conference, and I returned later from a lecture than expected. When I opened the door, the room was – well to say it was destroyed would be no exaggeration. Devon and I got into another fight and for some reason, she brought my snoring into it. I had never had any of my other lovers bring it up, so -  “
She cuts herself off when Hecate makes an odd sound, between choking and inhaling sharply. “ Hecate? Are you all- “
“ I am fine”
Perhaps it is Pippa’s imagination – she has been accused of an over imaginative one several times- but it as though the very air between them has changed suddenly. Pippa has to clear her throat several times before she can continue “Anyways, Devon insisted that I “snored so terribly that it could have woken a Welsh dragon in the midst of its hibernation” and I may have overreacted a tad”
“ Which means you- “
“ I screamed at her that if it was that horrendous, she could go find herself a girlfriend that did not make noise, and threw my keys in her face. That was an accident, but I was so furious and- “
“It was not her unreasonable, immature behaviour but the fact that she told you – correctly- that you snored that drove you to break up with her?”
“ She was being really mean about it!” Pippa protests.
“ I understand, but you were an adult at this time, were you not? And- “
It is Pippa’s turn to laugh when a stunned, disgraceful squeak escapes from Hecate when she is hit with the pillow.  “All right, I was a bit ridiculous but I truly thought this was the last of a load of codswallop. She had spun some thick hats before, after all”
“ Regardless, that was – “ Pippa just needs to hear that noise again, and Hecate does not disappoint.
“ I see you have not changed much since you- “ she stops the next hit “ This is behaviour unbecoming of- Pippa”
Pippa falls down on the pillow again laughing breathlessly. “ Oh goddess, I do apologize Hecate but the sounds you make” she wipes away a tear, and turns around in the bed to look at Hecate.
She almost bursts out laughing again when she notices her expression, but pushes herself up so she can better look at Hecate. “ Hiccup? Are you all right, I did not hurt you with my antics, did I?”
“No, I- “ Pippa is shocked by how still Hecate is, frozen enough that she could have been made by marble. Would that not be a statue I could stare at forever. It is only something hitting her head that allows her to tear herself away from her thoughts.
She gapes. “ Hecate Hardbroom, did you just hit me with a pillow?”
“ Do not be preposterous, I would never” Hecate says, voice harsh but for the slight hesitation. She scans Pippa, seemingly checking whether this is all right, before her eyes glance away again. She is very stiff again.
Oh that won’t do at all. “ You know Hiccup, I keep wondering about what has changed about you, and what has not changed one bit.. “ she keeps her voice casual, creeping closer to Hecate. Hecate glances at her, then stiffens that bit more.
“ I hardly think that is of any interest”
Pippa ignores her, and subtly pushes herself that bit closer. If Hecate shifted, she would probably brush Pippa’s arm or hand. “ For example, I do wonder ever so much – “ she waits a beat, long enough for Hecate to snap her head towards her and narrow her eyes.
“ Pippa Phyllis Pentangle, do not- “
“Are you still ticklish?” Pippa rushes out, then pulls Hecate towards her, releases her and shows no mercy. The moment her fingers brush Hecate’s side, the woman twitches and tries to shift away.
“ Pippa- “she speaks through gritted teeth, but then lets out a choked gasp when Pippa’s fingers brush her hip.
“We are no longer children, stop this behaviour this instant- “
“ Oh, you do not get off that easily Hecate. I will not fall for that” Pippa laughs, and brushes her fingers over Hecate’s arms, her hip and even her legs. By the time she has done this several times, Hecate is choking on laughter, and bucking so wildly that Pippa actually receives a elbow to her ribs.
She finally shifts away from Hecate, brushing her fingers against the spot that received a direct hit. She doesn’t stop laughing, and looks down at Hecate. The wind is knocked out of her more violently than if she were to accidentally fly into a tree (or get hit by a nymph’s tree again, long story)
She lays on her side, watching Hecate catch her breath for a moment – she is gorgeous, all red-faced and hair spread out wildly- before forcing herself to lay on her back. If she still knows Hecate, she knows that Hecate despises it when people stare at her, especially in vulnerable, open moments such as this one.
“ I cannot… believe… you just did.. that” Hecate manages to spit out.
“Surely you understand the importance of testing a hypothesis “she says, still laughing a bit.
“I do, but I hardly would accept this as viable research”
“Oh, I disagree very much. I have never had research as important as this” Pippa sobers slightly, and forces herself to only glance at Hecate, careful of her dislike of prolonged eye contact. “ Truly though Hecate, I am very happy that I have this chance to get to know you again”
It is silent for a while, and Pippa prepares to go to sleep, thinking that Hecate has fallen asleep or pretending to when she answers. “ I feel very much to say”
It is a wonder that Pippa manages to sleep at all, with how much that sentence affects her.  But she does, and she even sleeps long and deep until something wet pokes her cheek and she batts at it and turns around to scoot closer to the wonderful, lovely, perfect warmth against her, pushing her feet against the warm-
“ What in the name of- “ Hecate’s voice wakes Pippa, more or less. She yawns, then opens her eyes. She stares right into the face of one nonplussed witch.
She feels her cheeks heat up when she realizes what has happened; somewhere during the night, Pippa must have scooted closer to Hecate until she was laying on her chest, and the rest of her body thrown haphazardly over Hecate’s.
“I am so so- “ Hecate isn’t like Pippa’s other friends, actually does think twice about cuddling and kisses on the cheeks and everything else Pippa would do with other friends without it meaning anything. She only stops her apology because she realizes something. “ Is that your hand on my arse?”
Hecate was already a lovely shade of red, but now she flushes properly. She stammers something and Pippa is still staring at her because that hand is definitely low on her back, just touching- they only spring apart when the little bundle lands in between them.
Pippa shivers. She only now realize that her skin is goose bumping, every breath can actually be seen in front of her and – she grabs at the cold, stiff locks irritating her skin.
“How much of my hair is frozen?” she wonders
“It is mostly the tips, but we have more important things to concern ourselves with”
“Where are they?” Pippa wonders, dropping her hair but making a mental note to do something about it at later.
They both sit up fully, pushing the half-frozen blanket away from them. “I will capture the babe, will you- “
“ Get the potion? “ Pippa finishes, then nods. She slides out of bed, then yelps when her feet touch the floor. “ By Morgana’s  - we truly need to have a stern talking-to with our babe”
She quickly dresses herself with a snap of her fingers, making sure to get her warmest, softest pair of boots. She turns to Hecate. “ May I?”
“ I am able to dress myself , Pippa”
“ Yes, but am I correct in assuming that you only brought your usual outfits, and not something more suitable to this particular situation?”
When Hecate crosses her arms and raises an eyebrow, Pippa knows she is right. And that that is as close to a confession and permission she is going to get, so she snaps her fingers again.
Hecate slowly uncrosses her arms, and looks down at herself. She is wearing the same boots Pippa is, although hers are black. She is wearing long, dark black skinny jeans and a dark grey sweater. There is also a cape that is half-wrapped around her, which is a dark purple.
“ There. They’re my actual clothes, but I changed the colours as I didn’t think you would appreciate the pink”
“Thank you”
“ You are welcome”
Hecate looks at the jeans for a moment, then at Pippa. “ What are .. these?”
“ Surely you must have spend some time around Ordinary people, Hiccup” when Hecate just stares at her, Pippa laughs and says “ I have several children which come from non-magical families. They introduced me some Ordinary things. These are called “skinny jeans”, and I own several pairs “
“I prefer my usual clothing”
“ They look wonderful on you though” Pippa says, eying Hecate for a moment before tearing her eyes away and walking towards the brewed potion and filling a small bowl with it. She hears Hecate mutter something behind her, and feels the familiar sensation of Hecate’s casting. When she turns, there is another part of the room frozen but there is a small shape curled around Hecate’s neck, it’s dark, spiky tail batting at her hair.
It chirps happily when it notes she is looking at it, then jumps into her arms. She levitates the bowl, so that she can catch it. She chuckles when it buts it head against her cheek, then carefully brushes its snout against her cheek. The scales are cold and slightly slimy, a good sign.
“ Hello there” she says gently, wrapping her magic around it and allowing it to tug at her hair.
It chirps again, then purrs, long and slow. She levitates the bowl towards it, then clicks her tongue when it turns its head away. “ You need to drink this, sweetheart”
Hecate marches over to them when it refuses again. She gives it a stern look, then offers the bowl. The dragon hisses, its colours turning a deep, dark green before it jumps on top of Pippa’s head and curls up.
“ Do not be stubborn” she chides it, pushing the bowl in its face. Pippa bites on her lip when she hears another hissing face, and Hecate stumbles backwards, her hairline now streaked with grey and white.
“How- “
“Hiccup, stop it” she chides her. Hecate is great with animals, but she is still very strict and Pippa doubts that will work with this one. “ Pour some of it in my hands” she suggests, cupping her hands to form a sort of bowl. She raises it slightly, waiting patiently.
There are three short chirps before the dragons lands carefully on her lower arm, stretching its neck to sniff the potion. There is another purr and Pippa chuckles when the long tongue laps it all up quickly.
While the dragon is drinking, she focuses on Hecate. “ What do we name them?”
Hecate glances at her, the twitch almost indecipherable. But Pippa catches it, the way she catches any smile or half-smile Hecate ever gifts her with.  “ Khrysopteron. We can call them Khry for short”
Pippa is silent for a moment, then nods and gives Hecate her brightest smile before focusing on “Welcome to the world, Khry . We are your mothers”
In case you are wondering, the name Khrysopteron was an epithet from the Greek goddess Iris (goddess of the rainbow ehe). It is also my personal headcanon that Hecate speaks several languages, of which Greek is probably one, and that she has read nearly every ancient work there is (whether she has a high opinion of authors such as Homer or Euripides is another matter altogether).
This is part 1, I am writing a part 2 that will be set at least a few weeks later, possibly a few months and deal more with Khry and them parent-trapping their disaster mothers.
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blockpaths · 3 years
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BREAKING: Google Just Released the US Cryptocurrency Bulls! Bitcoin, Eth, Cardano Holders BE READY
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epackingvietnam · 4 years
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My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
#túi_giấy_epacking_việt_nam #túi_giấy_epacking #in_túi_giấy_giá_rẻ #in_túi_giấy #epackingvietnam #tuigiayepacking
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blockpaths · 3 years
Text
CARDANO SLEEPING GIANT CRYPTOCURRENCY OF 2021 (CRAZY ADA PRICE PREDICTION) CARDANO GOOD INVESTMENT?
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bfxenon · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
0 notes
localwebmgmt · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
0 notes
nutrifami · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
0 notes
daynamartinez22 · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
0 notes
xaydungtruonggia · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
0 notes
camerasieunhovn · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
1 note · View note
ductrungnguyen87 · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
0 notes
gamebazu · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.” This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!
https://ift.tt/33dUlhQ
0 notes
kjt-lawyers · 4 years
Text
My 8 Best Local SEO Tips for the 2020 Holidays
Posted by MiriamEllis

Image credit: DoSchu
“No place like home for the holidays.��� This will be the refrain for the majority of your customers as we reach 2020’s peak shopping season. I can’t think of another year in which it’s been more important for local businesses to plan and implement a seasonal marketing strategy extra early, to connect up with customers who will be traveling less and seeking ways to celebrate at home.
Recently, it’s become trendy in multiple countries to try to capture the old Danish spirit of hygge, which the OED defines as: A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being.
While this sometimes-elusive state of being isn’t something you can buy direct from a store, and while some shoppers are still unfamiliar with hygge by name, many will be trying to create it at home this year. Denmark buys more candles than any other nation, and across Scandinavia, fondness for flowers, warming foods, cozy drinks, and time with loved ones characterizes the work of weaving a gentle web of happiness into even the darkest of winters.
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
1) Survey customers now and provide what they want
Reasonably-priced survey software is worth every penny in 2020. For as little as $20/month, your local business can understand exactly how much your customers’ needs have changed this past year by surveying:
Which products locals are having trouble locating
Which products/services they most want for the holidays
Which method of shopping/delivery would be most convenient for them
Which hours of operation would be most helpful
Which safety measures are must-haves for them to transact with a business
Which payment methods are current top choices
Doubtless, you can think of many questions like these to help you glean the most possible insight into local needs. Poll your customer email/text database and keep your surveys on the short side to avoid abandonment.
Don’t have the necessary tools to poll people at-the-ready? Check out Zapier’s roundup of the 10 Best Online Survey Apps in 2020 and craft a concise survey geared to deliver insights into customers’ wishes.
2) Put your company’s whole heart into affinity
If I could gift every local business owner with a mantra to carry them through not just the 2020 holiday shopping season, but into 2021, it would be this:
It’s not enough to have customers discover my brand — I need them to like my brand.
Chances are, you can call to mind some brands of which you’re highly aware but would never shop with because they don’t meet your personal or business standards in some way. You’ve discovered these brands, but you don’t like them. In 2020, you may even have silently or overtly boycotted them.
On the opposite side of this scenario are the local brands you love. I can wax poetic about my local independent grocery store, stocking its shelves with sustainable products from local farmers, flying its Black Lives Matter and LGBTQ+ flags with pride from its storefront, and treating every customer like a cherished neighbor.
For many years, our SEO industry has put great effort into and emphasis on the discovery phase of the consumer journey, but my little country-town grocer has gone leaps and bounds beyond this by demonstrating affinity with the things my household cares about. The owners can consider us lifetime loyal customers for the ways they are going above-and-beyond in terms of empathy, diversity, and care for our community.
I vigorously encourage your business to put customer-brand affinity at the heart of its holiday strategy. Brainstorm how you can make meaningful changes that declare your company’s commitment to being part of the work of positive social change.
3) Be as accessible and communicative as possible
Once you’ve accomplished the above two goals, open the lines of communication about what your brand offers and the people-friendly aspects of how you operate across as many of the following as possible:
Website
Local business listings
Email
Social channels
Forms
Texts/Messaging
Phone on-hold marketing
Storefront and in-store signage
Local news, radio, and TV media
In my 17 years as a local SEO, I can confidently say that local business listings have never been a greater potential asset than they will be this holiday season. Google My Business listings, in particular, are an interface that can answer almost any customer who-what-where-when-why — if your business is managing these properly, whether manually or via software like Moz Local.
Anywhere a customer might be looking for what you offer, be there with accurate and abundant information about identity, location, hours of operation, policies, culture, and offerings. From setting special hours for each of your locations, to embracing Google Posts to microblog holiday content, to ensuring your website and social profiles are publicizing your USP, make your biggest communications effort ever this year.
At the same time, be sure you’re meeting Google’s mobile-friendly standards, and that your website is ADA-compliant so that no customer is left out. Provide a fast, intuitive, and inclusive experience to keep customers engaged.
With the pandemic necessitating social distancing, make the Internet your workhorse for connecting up with and provisioning your community as much as you can.
4) Embrace local e-commerce and product listings
Digital Commerce 360 has done a good job charting the 30%+ rise in online sales in the first half or 2020, largely resulting from the pandemic. The same publication summarizes the collective 19% leap in traffic to North America’s largest retailers. At the local business level, implementing even basic e-commerce function in advance of the holiday season could make a major difference, if you can find the most-desired methods of delivery. These could include:
Buy-online, pick up in-store (BOPIS)
Buy-online, pick up curbside
Buy online for postal delivery
Buy online for direct home delivery by in-house or third-party drivers
Here’s an extensive comparison of popular e-commerce solutions, including which ones have free trials, and the e-commerce column of the Moz blog is a free library of expert advice on optimizing digital sales.
Put your products everywhere you can. Don’t forget that this past April, Google surprised everybody by offering free product listings, and that they also recently acquired the Pointy device, which lets you transform scanned barcodes into online inventory pages.
Additionally, in mid-September, Google took their next big product-related step by adding a “nearby” filter to Google Shopping, taking us closer and closer to the search engine becoming a source for real-time local inventory, as I’ve been predicting here in my column for several years.
Implement the public safety protocols that review research from GatherUp shows consumers are demanding, get your inventory onto the web, identify the most convenient ways to get purchases from your storefront into the customer’s hands, and your efforts could pave the way for increased Q4 profits.
5) Reinvent window shopping with QR codes
“How can I do what I want to do?” asked Jennifer Bolin, owner of Clover Toys in Seattle.
What she wanted to do was use her storefront window to sell merchandise to patrons who were no longer able to walk into her store. When a staff member mentioned that you could use a QR code generator like this one to load inventory onto pedestrians’ cell phones, she decided to give it a try.
Just a generation or two ago, many Americans cherished the tradition of going to town or heading downtown to enjoy the lavish holiday window displays crafted by local retailers. The mercantile goal of this form of entertainment was to entice passersby indoors for a shopping spree. It’s time to bring this back in 2020, with the twist of labeling products with QR codes and pairing them with desirable methods of delivery, whether through a drive-up window, curbside, or delivery.
“We’ve even gotten late night sales,” Bolin told me when I spoke with her after my colleague Rob Ousbey pointed out this charming and smart independent retail shop to me.
If your business locations are in good areas for foot traffic, think of how a 24/7 asset like an actionable, goodie-packed window display could boost your sales.
6) Tie in with DIY, and consider kits
With so many customers housebound, anything your business can do to support activities and deliver supplies for domestic merrymaking is worth considering. Can your business tie in with decorating, baking, cooking, crafting, handmade gift-giving, home entertainment, or related themes? If so, create video tutorials, blog posts, GMB posts, social media tips, or other content to engage a local audience.
One complaint I am encountering frequently is that shoppers are feeling tired trying to piecemeal together components from the internet for something they want to make or do. Unsurprisingly, many people are longing for the days when they could leisurely browse local businesses in-person, taking inspiration from their hands-on interaction with merchandise. I think kits could offer a stopgap solution in some cases. If relevant to your business, consider bundling items that could provide everything a household needs to:
Prepare a special holiday meal
Bake treats
Outfit a yard for winter play
Trim a tree or decorate a home
Build a fire
Create a night of fun for children of various age groups
Dress appropriately for warmth and safety, based on region
Create a handmade gift, craft, or garment
Winter prep a home or vehicle
Create a complete home spa/health/beauty experience
Plant a spring garden
Kits could be a welcome all-in-one resource for many shoppers. Determine whether your brand has the components to offer one.
7) Manage reviews meticulously
Free, near-real-time quality control data from your holiday efforts can most easily be found in your review profiles. Use software like Moz Local to keep a running tally of your incoming new reviews, or assign a staff member at each location of your business to monitor your local business profiles daily for any complaints or questions.
If you can quickly solve problems people cite in their reviews, your chances are good of retaining the customer and demonstrating responsiveness to all your profiles’ visitors. You may even find that reviews turn up additional, unmet local needs your formal survey missed. Acting quickly to fulfill these requests could win you additional business in Q4 and beyond.
8) Highly publicize one extra reason to shop local this year
“72% of respondents...are likely or very likely to continue to shop at independent stores, either locally or online, above larger retailers such as Amazon.” — Bazaarvoice
I highly recommend reading the entire survey of 12,000 global respondents by Bazaarvoice, quantifying how substantially shopping behaviors have changed in 2020. It’s very good news for local business owners that so many customers want to keep transacting with nearby independents, but the Amazon dilemma remains.
Above, we discussed the fatigue that can result from trying to cobble together a bunch of different resources to check everything off a shopping list. This can drive people to online “everything stores”, in the same way that department stores, supermarkets, and malls have historically drawn in shoppers with the promise of convenience.
A question every local brand should do their best to ask and answer in the runup to the holidays is: What’s to prevent my community from simply taking their whole holiday shopping list to Amazon, or Walmart, or Target this year?
Whatever your business can offer to support local shoppers’ aspirations for a safe, comfortable, happy holiday season at home is commendable at the end of a very challenging 2020. I hope these eight local search marketing tips will help you make good connections that serve your customers — and your business — well into the new year.
My completely personal answer to this question is that I want my town’s local business district, with its local flavor and diversity of shops, to still be there after a vaccine is hopefully developed for COVID-19. But that’s just me. Inspiring your customers’ allegiance to keeping your business going might be best supported by publicizing some of the following:
The economic, societal, and mental health benefits proven to stem from the presence of small, local businesses in a community.
Your philanthropic tie-ins, such as generating a percentage of sales to worthy local causes — there are so many ways to contribute this year.
The historic role your business has played in making your community a good place to live, particularly if your brand is an older, well-established one. I hear nostalgia is a strong influencer in 2020, and old images of your community and company through the years could be engaging content.
Any recent improvements you’ve made to ensure fast home delivery, whether by postal mail or via local drivers who can get gifts right to people’s doors.
Uplifting content that simply makes the day a bit brighter for a shopper. We’re all looking for a little extra support these days to keep our spirits bright.
Be intentional about maximizing local publicity of your “extra reason” to shop with you. Your local newspaper is doubtless running a stream of commentary about the economic picture in your city, and if your special efforts are newsworthy, a few mentions could do you a lot of good.
Don’t underestimate just how reliant people have become on the recommendations of friends, family, and online platforms for sourcing even the basics of life these days. In my own circle, everyone is now regularly telling everyone else where to find items from hand sanitizer to decent potatoes. Networking will be happening around gifts, too, so anything you get noticed for could support extensive word-of-mouth information sharing.
I want to close by thanking you for being in or marketing businesses that will help us all celebrate the many upcoming holidays in our own ways. Your efforts are appreciated, and I’m wishing you a peaceful, profitable, and hyggelig finish to 2020.
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