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thecloudfountain · 3 months ago

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How Salesforce Service Cloud Drives Revenue Through Improved Customer Care

It often shows in results when customer care is of utmost importance to companies. Increased loyalty can drive quicker resolutions and even more personalized service as a means of driving revenue. Salesforce Service Cloud is just the ticket in this regard, letting organizations take their customer service to the next level while keeping efficiency and profitability on track. Now, let’s turn our focus to how Salesforce Customer Service turns customer interactions into business growth.

Why Personalization Is Key to Customer Loyalty

People are happy when they feel understood, and that is what they go looking for. Salesforce Service Cloud helps in the delivery of personalized experiences through the presentation of a complete 360° view of each customer. Gathering of information from emails, social media, and even chat interactions helps businesses respond with precision.

With Service Cloud, the various AI tools go further downstream to analyze customer behavior in search of proactive solutions to satisfy individual preferences. And this pays off—research shows 88% of customers stick with the companies that provide highly tailored service. Loyalty like this drives repeat business, growing the customer’s lifetime value.

Quick Solutions Lead to Happy Customers

Nobody likes to wait, especially when there is a problem. Salesforce Service Cloud deploys automated case routing and streamlined workflows to route customer inquiries to the right individual instantly. Agents have at their fingertips the Lightning Console, organizing all relevant details in one place for them to drive issues to resolution more quickly. Read More: How Salesforce Service Cloud Drives Revenue Through Improved Customer Care

#cloudfountain #salesforce integration #generative ai #software engineering

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salesforceconsultingsol · 8 months ago

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Enhancing Field Service Operations with Salesforce Field Service: Features, Benefits, and Best Practices

Managing field service operations is no small feat, especially when customer expectations are constantly shifting. Organizations, dispatchers, field agents, mobile workers, and managers need a powerful tool for intelligent scheduling, seamless task allocation, and real-time visibility into operations.

With Salesforce consulting services, companies can achieve this and more. By streamlining operations and boosting productivity, this platform empowers organizations to meet and exceed customer expectations, delivering superior service experiences.

Salesforce Field Service: A Comprehensive Solution

Salesforce Field Service provides end-to-end capabilities that connect businesses with customers, optimize scheduling, and enhance fieldwork efficiency. With integrated Field Service Analytics, companies can quickly spot trends and resolve issues as they arise. In this blog, we’ll dive into the key features and benefits of Salesforce Field Service and how it can transform your field service management (FSM) strategy.

What is Salesforce Field Service?

Salesforce Field Service (formerly known as Salesforce Field Service Lightning) is a robust, highly customizable platform that links customers, products, and personnel into a cohesive system. This solution centralizes field operations, enabling businesses to provide reliable on-site services with ease. Through its mobile-first design, Salesforce Field Service simplifies FSM by connecting field agents with real-time data and task management.

The platform empowers organizations to handle diverse tasks such as:

Managing customer field service work orders.

Creating and tracking maintenance plans.

Scheduling tasks and appointments efficiently.

Generating reports to keep customers informed about service progress.

Monitoring scheduled appointments.

Streamlining resource allocation for field services.

Salesforce Field Service is a transformative tool, automating routine processes and providing control over field operations through a powerful analytical dashboard. By increasing transparency and operational efficiency, businesses can deploy technicians effectively, reduce service times, and elevate customer satisfaction.

Key Features of Salesforce Field Service

Smart Work Order Management

Salesforce Field Service redefines work order management, critical for effective operations. Studies show that ineffective work order handling can cost businesses between 6–10% of their annual revenue. By leveraging this tool, companies can create, track, and manage work orders effortlessly, ensuring optimal resource utilization. With a full view of customer data, the platform matches technicians to tasks based on location, skills, and availability, saving time and lowering operational costs.

2. Automated Scheduling for Efficiency

Scheduling field service staff manually can be labor-intensive. Salesforce Field Service’s dispatcher console changes the game by streamlining workforce scheduling. Managers can assign technicians based on real-time data like availability, skills, and past performance, resulting in optimized deployments and improved productivity. The console also allows managers to track schedules and route progress in real time, minimizing travel time and enhancing customer satisfaction.

3. Effective Inventory Management

Salesforce Field Service enhances inventory management by providing real-time visibility into business assets and stock levels. This allows managers to allocate resources like tools, equipment, and parts for each task more efficiently, resulting in fewer delays and greater customer satisfaction.

4. Insightful Field Service Analytics

Salesforce Field Service equips teams at all levels with valuable insights.

Dispatch Teams: Use predictive analytics to anticipate challenges, assign tasks effectively, and streamline scheduling.

Field Technicians: Access to critical data, including customer history and inventory levels, ensures efficient service.

Management: Track key trends and performance metrics to make strategic decisions and provide exceptional service.

5. Mobile-First Functionality

The Salesforce Field Service mobile app is essential for technicians, offering real-time data, updates, and seamless communication with the main office. Technicians can access schedules, customer details, and job instructions directly from the app, eliminating paperwork and improving data accuracy. Additionally, technicians can record job details, capture photos, and collect signatures, streamlining the entire service process.

The Benefits of Salesforce Field Service Implementation

Enhanced Efficiency and Productivity

Salesforce reports that 94% of service professionals view productivity as a significant benefit of FSM. With Salesforce Field Service, businesses can maximize efficiency through intelligent scheduling and mobile access for field workers, enabling faster response times and streamlined operations.

2. Improved Customer Satisfaction

Customer satisfaction is the cornerstone of business success, and Salesforce Field Service enables organizations to exceed customer expectations. With real-time updates, customers are informed about service schedules, estimated arrival times, and any unforeseen delays. The platform equips technicians to handle tasks in a single visit, improving first-time resolution rates and overall customer experience.

Key Stats by Salesforce:

95% of technicians report time savings.

94% of mobile employees focus on individualized customer needs.

92% report a reduction in errors.

3. Optimized Resource Management

Efficient resource management builds customer trust, increases first-time fix rates, and shortens turnaround times. By automating routine tasks and improving resource allocation, Salesforce Field Service helps businesses scale operations, cut costs, and maintain a high level of customer service.

For a more detailed look at how Salesforce Field Service can elevate your field service operations, check out our blog: “Salesforce Field Service for Business Success: Detailed Scenarios and Benefits.”

Why Choose Softweb’s Salesforce Field Service Solutions?

In today’s customer-centric world, delivering exceptional service is essential for business success. Salesforce Field Service is a powerful platform, but implementing it effectively requires expert guidance. At Softweb Solutions, we specialize in Salesforce Field Service and can help you overcome the complexities of FSM, aligning the platform’s capabilities with your unique business needs.

Our experienced team will guide you every step of the way, helping you improve field service operations and ultimately scale your business through Salesforce Field Service.

#salesforce consulting services #salesforce sales cloud #salesforce field services

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apexcloud · 1 year ago

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Demystifying Apex Cloud Development: Unveiling Two Distinct Approaches

The term "Apex Cloud Development" can be interpreted in two ways, depending on the context. This article explores both avenues, providing clarity on the functionalities and benefits associated with each approach.

1. Salesforce Apex for Cloud Development

Salesforce, a leading customer relationship management (CRM) platform, offers a powerful object-oriented programming language called Apex. This language allows developers to extend the functionality of the Salesforce platform by creating custom applications, automations, and business logic.

Here's a breakdown of key aspects of Salesforce Apex for cloud development:

Functionality: Apex code can be used for various purposes within the Salesforce ecosystem. Here are some prominent examples:

Data Manipulation: Develop custom logic to manage data within Salesforce objects, including creating, updating, and deleting records.

Business Logic: Implement complex business rules and processes that automate tasks and workflows within Salesforce.

User Interface Extensions: Extend the Salesforce user interface by creating custom buttons, Visualforce pages (declarative user interfaces), and Lightning components (modern UI elements).

Integration with External Systems: Connect Salesforce to external systems and applications using Apex for data exchange and synchronization.

Development Process: The Salesforce development process typically involves the following steps:

Development Environment: Utilize a Developer Edition org, a free sandbox environment provided by Salesforce, for development and testing.

Coding: Write Apex code using a development tool like Salesforce Developer Console (web-based) or an IDE like Visual Studio Code with the Salesforce Extension Pack.

Testing: Rigorously test Apex code to ensure functionality and avoid errors in production. Salesforce provides tools and frameworks for unit testing and integration testing.

Deployment: Deploy tested code to a production org or another sandbox environment for user access.

Benefits of using Salesforce Apex for Cloud Development:

Increased Efficiency: Automating tasks and workflows with Apex streamlines processes, saving time and effort.

Enhanced Functionality: Extend the capabilities of Salesforce to meet specific business needs.

Improved User Experience: Create custom user interfaces that cater to individual user workflows.

Seamless Integration: Connect Salesforce with other applications to create a unified data ecosystem.

2. Oracle APEX Cloud Development

Oracle Application Express (APEX) is a low-code development platform offered as a cloud service by Oracle. It allows developers to build web applications using a visual interface with minimal coding required.

Here's a closer look at the core functionalities of Oracle APEX Cloud Development:

Functionality: APEX empowers developers to create:

Database-driven Web Applications: Construct web applications that leverage an Oracle Database for data storage and retrieval.

Interactive Dashboards & Reports: Develop user-friendly dashboards and reports to visualize data effectively.

Mobile-friendly Applications: Build responsive applications that can be accessed on various devices, including smartphones and tablets.

Custom Workflows & Automation: Implement workflows and automations to streamline business processes within the application.

Development Process: The development process with APEX is streamlined:

Development Environment: Utilize the browser-based APEX development workspace within the Oracle Cloud environment.

Visual Development: Build applications primarily using a drag-and-drop interface with minimal coding needed for complex functionalities.

Testing: Test applications within the development workspace to ensure proper functioning.

Deployment: Deploy finished applications to a production environment within Oracle Cloud.

Benefits of using Oracle APEX Cloud Development:

Rapid Development: The visual development approach significantly reduces development time compared to traditional coding.

Reduced Development Costs: Low-code development requires less coding expertise, potentially lowering development costs.

Scalability: Applications built on APEX can scale to accommodate growing user bases and data volumes.

Security: Leverage the robust security features of Oracle Cloud to ensure application security.

Choosing the Right Approach:

The choice between Salesforce Apex and Oracle APEX depends on your specific needs and skillsets. Here's a basic guideline:

Salesforce Apex: If you're already using Salesforce and need to extend its functionalities or integrate it with other systems, consider Salesforce Apex. It requires programming expertise but offers greater customization and control.

Oracle APEX: If you need to build web applications quickly and efficiently, with minimal coding, and leverage the power of an Oracle Database, then Oracle APEX might be the better choice.

Apex Cloud Development encompasses two distinct yet powerful approaches to building cloud applications. Understanding the functionalities and benefits of both Salesforce Apex and Oracle APEX empowers you to select the right tool for your specific cloud development needs.

#DEVELOPMENT #APEX #MOBILE APP #WEBSITE

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db-salesforce-consulting · 1 year ago

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Elevating Connected Customer Experiences with the launch of Salesforce Integration Cloud

Create wildly desirable customer experiences through Salesforce Integration Cloud – the revolutionary Data Integration solution launched by Salesforce.

One of the most persistent problems that the IT realm faces is issues pertaining to connecting systems to disparate data sources. Integrations like this across a company bring with it enormous challenges for both the business users and the SaaS/Cloud service providers. Research indicates that 54% of businesses have missed project deadlines in the last 6 months due to Cloud Integration problems. Also, one in two businesses has entirely abandoned a Cloud app in the last 3 years primarily due to the integration hassles. Moreover, more than half of all Cloud adopters have tried and failed at Cloud Integration altogether.

To combat this complex and rising Data integration issue, Salesforce has made yet another smart decision by introducing its own Integration Cloud. Salesforce Integration Cloud harnesses the latest advancements in technology to deliver connected customer experiences through next-gen Data Integration solutions. It combines a unique set of tools and services to connect every system, customer and device to surface data regardless of where it resides – this ensures connected Customer Experience (CX) across all channels. The Salesforce Integration Cloud has three layers that contribute significantly in different ways to the Data quality, accuracy and efficiency.

Integration Platform is a comprehensive solution for all of Data Integration needs. It combines the critical capabilities of a complete Data Integration, Data Quality, and Data Governance solution into a single unified Cloud-based platform to slickly and efficiently integrate services, devices, data, systems, processes and business partners across any cloud. Its extensive Data governance capabilities allow customers to meet their unique set of business needs in one single platform to collaborate across projects seamlessly.

Integration Builder is a feature that can be used to build a single 360-degree view of the customer across all the Salesforce deployments as well as the entire network of business systems – simply with clicks and not code. Developers can manage these connections through a single console that encapsulates an array of features to search, edit & manage objects, make personalized settings, define work areas to group objects as well as other specialized tasks.

Integration Experiences – Developers can bring together Salesforce customer data in unique and innovative ways to create frictionless CX across clouds including sales, service, marketing, commerce and more. For instance, a developer can use the Lightning App builder to integrate the commerce order history data into the Lightning service console to transform service interactions into upselling and cross-sell opportunities – accomplishing all of this without ever leaving the comfort of their console.

DemandBlue has partnered with leading players from SMBs to Fortune 100s to transform customer experiences through cutting-edge Salesforce solutions. Now, with the addition of Salesforce’s newest launch – the Integration Cloud, it’s time that you take advantage of our Salesforce Integration Cloud services powered by On Demand Service model to deliver Speed, Value, and Success to your enterprise. To accelerate your Digital Transformation through Data Integration.

This blog published by another site and the blog url is : https://demandblue.com/salesforce-consulting-services/

salesforce salesforce integration salesforce consulting salesforce services salesforce solutions

#pardot implementation #salesforce cpq partner #sales cloud implementation #revenue cloud

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awsquality · 2 years ago

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Salesforce Field Service Lightning Features and Advantages

As Salesforce Partners, we recognize the value of offering top-notch customer service. Ensuring client satisfaction is essential since it ultimately promotes corporate success. Using Salesforce Field Service Lightning, businesses can effectively manage their field service operations. This article will review Salesforce FSL's capabilities, advantages, and setup.

Salesforce Field Service Lightning Overview

The Service Cloud extension, Salesforce Field Service, formerly Field Service Lightning (FSL), offers a thorough picture of workforce management.

Field Service Lightning manages where the cable installer is, where they're going, and how many meters of cable they have in their van when a customer wants new cable service.

In-Field Support Salesforce's Lightning product has developed over time and is still evolving. Frequently, functionality is increased with each new Salesforce release. The components of Salesforce Field Service include the following:

Service appointments are the key component of field service. Records for service appointments combine basic Salesforce Service functionality with scheduling and territory.

Salesforce Service Cloud: Field Service and Service Cloud are closely related and share a "Work Order" item.

Territory and scheduling are linked concepts that help schedule and optimize appointments.

The Field Service Dispatcher Console provides the user interface for field service.

The Field Service Mobile App (for iOS and Android) has offline functionality.

Use Cases for Salesforce Field Services

Repairs: making one or more visits to the customer's location to provide service. Depending on the Work Order, particular skill sets can be needed. There can also be a need for physical equipment.

Maintenance is regular, repetitive visits where the work is performed consistently.

Sales: representatives who go to prospects' and customers' locations (particularly those who have to plan many separate visits). Field Service records and Opportunity records can easily be synced.

Healthcare: routine or sporadic appointments for medical attention.

Field Service Lightning features of Salesforce

The qualities and advantages of Field Service Lightning are numerous. It can aid companies in managing their field service activities more successfully. The following are a few of Field Service Lightning's important attributes:

1. Work Order Administration

Field Service for Salesforce Businesses may create, manage, and track work orders with Lightning. Work orders can be made manually. Depending on their accessibility, skill level, and location, they can be delegated to particular technicians.

2. Planning and dispatching

Salesforce FSL has strong dispatching and scheduling capabilities. It enables companies to set up meetings, designate technicians, and send them to the task site. Additionally, it offers up-to-the-minute notifications on technician status and work progress.

3. Mobile Application

In October 2017, Salesforce released a Field Service Lightning application. Work orders, customer data, and job specifics are accessible through the FSL mobile application. The program also allows Technicians (Service Resources) to log time, change job status, and obtain client signatures.

4. Inventory Control

Due to Lightning, Field Service for Salesforce Businesses may manage their inventory more effectively. It offers firms real-time inventory visibility, enabling them to monitor inventory utilization, and aids inventory replenishment as necessary.

5. Report on Services

The job carried out by the service resource is reported in in-service reports. The Client, the Employee, or any other Stakeholder may complete these.

Salesforce Field Service Lightning's advantages

Field Service for Salesforce Numerous advantages are provided by Lightning for organizations. Using Salesforce FSL has several major advantages, including:

1. Greater Productivity

In-Field Support Businesses can streamline their field service operations with Lightning, increasing productivity. Businesses can decrease the time it takes to accomplish jobs by automating operations, which can increase technician productivity.

2. Improved client satisfaction

Businesses can receive real-time information on technician status and task progress from FSL. This implies that companies can give clients accurate information about the time of the technician's arrival and the completion of the task. Increased client satisfaction may result from this.

3. Better management of resources

Businesses can better manage their resources thanks to field service. FSL provides real-time visibility into inventory utilization and technician availability. Businesses may ensure they have the appropriate resources available when needed in this way.

4. Enhancing Communication

Businesses can use a variety of communication capabilities, like chat and collaboration services, from Salesforce Field Service Lightning. This can enhance communication between technicians, dispatchers, and clients, which can result in field service operations that are more effective and efficient.

5. An improved user interface

The Field Service Dispatcher console and its mobile application have fantastic user interfaces thanks to FSL. Hence significantly improving the user experience.

6. Potential to Upsell

By searching for items on their FSL app, technicians (Service Resources) can respond to live questions during a case resolution. This raises the customer's level of trust in the Salesforce Field Service Lightning Consultant and boosts the chance of a sale.

Setup instructions for Salesforce Field Service Lightning

It's not too difficult to set up Field Service Lightning. The procedures are as follows:

1. Acquire the FSL package.

Purchasing the FSL package is the first step. You can do this by getting in touch with an SF agent or by visiting the Salesforce website.

2. Put Field Service Lightning into place.

The Salesforce Lightning Development package needs to be installed after you've bought it. To accomplish this, adhere to Salesforce's installation instructions.

3. Including FSL in the company's internal products

Sales Cloud, Service Cloud, and Marketing Cloud are just a few of the Salesforce products completely connected with Salesforce Lightning Selenium Automation. Companies may manage the whole customer lifecycle on a single platform.

Traditional field service management versus Salesforce FSL

Compared to conventional field service management, FSL has several advantages. Manual processes used in traditional field service management can be time-consuming and error-prone. Process automation by FSL can lower errors, increase productivity, and boost customer satisfaction.

Is FSL the best option for your company?

FSL is a potent tool that can assist companies in more effectively managing their field service operations. Salesforce Lightning Consultant provides various features and advantages, resulting in better resource management, enhanced customer satisfaction, and increased production. Salesforce FSL should be your first choice if you're looking for a field service management solution.

#salesforce #lightning #consultant

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jacksondavis01 · 2 years ago

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Benefits of Using Hubspot

HubSpot is a CRM system that combines all that growing businesses need to produce a world-class consumer experience into a single platform. Our handcrafted, not cobbled-together solutions enable teams to develop by providing tools that are strong on their own but even more so when combined.

HubSpot – The All-In-One Platform

Growth is most effective when every aspect is linked. When the operations of the departments of sales and marketing are coordinated, they perform best. When client service teammates have access to the entire process, they can provide a unique experience. While it is possible to perform purchases, advertising, customer support, and options using only a Mad Scientist collection of various software, this is frequently unproductive and results in low adoption. Vitally, HubSpot offers one framework for all of one go-to-market workgroup, bringing all their activities together. Understanding how to start making the motor change direction by managing information, sending messages, automation, statistics, and regularly reporting through HubSpot is simple.

The History of HubSpot

To comprehend how HubSpot tends to work, it’s beneficial to have a basic understanding of HubSpot and the business. It began as an asset for marketing companies in 2005. They used to provide resources and information to assist businesses get launching with marketing strategies.

What Are All the Upsides Of HubSpot?

HubSpot provides several advantages that, as a comprehensive framework, are difficult to find elsewhere. After all, no online marketing platform is ideal. If you need a content management system, The buffer may have more characteristics. MailChimp can provide more online marketing features, WordPress is a good CMS, and Salesforce is a CRM. However, if you want all four and a variety of out-of-the-box characteristics, HubSpot is the best option.

HubSpot would be ideal for your requirements :

● It is a thorough CRM console with everything you require.

This is every marketer’s requirement. With HubSpot, users no longer need to multitask between multiple platforms to commercialize to existing and potential clients. You can generate and maximize information, nurture leads, track contacts as they turn into customers, and track the progress of your marketing efforts.

● HubSpot could be integrated with other portals.

In some cases, other channels, like WordPress and Magento, may be required by your company. HubSpot is compatible with WordPress and Magento, as well as various systems. So, if you want to develop your contacts in HubSpot while handling the upkeep of your webpage in some other, you can accomplish this.

● A HubSpot CMS Hub offers the following tools:

Framework for comprehensive hosting service: Get all you require inside one place, from home screens and support pages to third-party websites, blogs, feedback forms, and CTAs. Best security — HubSpot has been well-known for its outstanding security. Furthermore, given that they are not an open system like WordPress, cybersecurity threats are significantly lower.

Pace —The CMS is created to be lightning-fast. You don’t need to do a lot of work or install many add-ons to create a website that loads quickly.

● Hubspot Operations Center

An Operations Hub, its newest family member, has been data-centric and enables automation. It enables you to communicate your applications, sync consumer data all over team members, clean up redundant information, and automate tasks to remove the “menial tasks” from your daily routine. This hub is an excellent method for avoiding having a jumbled mess of technology solutions as your company grows.

● It elevates social interaction to a different level.

Social media is an essential component of any strategy for inbound marketing. It may also be challenging to implement amid the frenetic pace of day-to-day commercial activities – however, without coherent communication systems, engagement, and uploading its worth is null and void.

The key to maintaining control of your social networks is to pre-schedule your Twitter messages or blogs to operate in the backstory when you’re too occupied with spending hours on them. HubSpot has an excellent social media schedule and management framework with outstanding awareness that helps make social networking execution easier.

● It is analytical.

Data-driven advertising is the best way to go. HubSpot makes it easy to gather all the information you need or desire to direct your advertising and, more notably, demonstrate its significance and ROI. It’s not been more straightforward to gather the much more key criteria!

● An SEO Function On Hubspot Is Nice.

Search engine optimization is a complicated process. However, there are numerous tools obtainable in the business to assist you in becoming more noticeable to narrow down the search while researching, composing, maximizing, and communicating your web content.

It is nearly impossible to accomplish everything if you have a small staff or aren’t an SEO expert. So, overall, you will indeed benefit from seeking SEO assistance in this regard. However, HubSpot SEO provides the fundamentals, removing all difficulties and challenges and providing basic techniques for non-SEO specialists to track critical phrases, enhance your site’s standings, and write SEO-friendly material.

Pricing for HubSpot CRM

The free plan of HubSpot CRM provides restricted rights to its techniques. You could indeed store contact details, their businesses, and pacts, incorporate them with an Email account or Outlook, and so on. Even so, only just a few team members are privy to it. So it’s only able to assist you in the beginning. HubSpot has three pay-per-click tiers in addition to the free ones:

Starter, Professional, and Enterprise.

Its paid tiers grant access to the company’s sophisticated tools. Prices for Sales Hub levels vary.

● Sales Hub Starter Tier-$45/month

● Professional Tier ($450/month)

● Enterprise Tier ($1200/month)

Conclusion

HubSpot has also cemented its position as the best link-building software. Many companies and organizations effectively conduct it. Even though learning new things is difficult. Once you’ve mastered it, you’ll be able to enter a new universe of potential and accomplishments. With the clear and specific HubSpot CRM advantages and functions, you can simplify your entire business process, accelerate, and expand with a unified platform.

As a result, HubSpot CRM is the better decision if you’re searching for a user-friendly, aligned, and available CRM.

#hubspot #software development #software #ios #ios app development #android #tech news #technology

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navyaansalesforce · 3 years ago

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#salesforce customer relationship management #Salesforce Service Cloud integration #lightning service console salesforce #case management in salesforce #salesforce case management implementation #salesforce order management system

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nidhisolunus · 3 years ago

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For field service management, Salesforce has extended its services through Salesforce Field Service Lightning. Though there are other field service solutions on AppExchange to address field service management needs, Salesforce’s robust product FSL has everything your team needs to manage complex logistics and onsite operations effectively.

FSL is the best solution available in the market for field servicemen and dispatchers. A dispatcher can use Dispatch Console to assign the right work to the right men at the right time. Similarly, field resources can also work easily and deliver the work smartly using mobile apps.

#field service management #solunus #Salesforce Field Service Lightning #FSL #Dispatch Console

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santoshbisp · 4 years ago

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Inline Editing in Lightning Data Table | Salesforce Lightning USE Case | Lightning Web Component

Field Service Lightning (FSL) is an extension of Service Cloud that provides a comprehensive view of workforce management. This is used to help organizations better track customer service calls from the call center agent, through the dispatcher console, to a completed service appointment from the mobile employee.

#salesforcelightningcomponent salesforcelightningwebcomponentstraining communicatebetweenlwccomponent Updatefunctionalitylwc Salesforceligh

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salesforceconsultant · 2 years ago

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Interesting Features of Salesforce Service Cloud Businesses Can Leverage

Salesforce Service Cloud lets businesses manage leads, accounts, contacts, and opportunities through a centralized platform. It comes with a plethora of features that helps businesses to boost their productivity:

Live Agent

Lightning Console

Knowledge Base

Communities

Service Wave Analytics

Omni Channel Routing

Social Customer Service

#Salesforce Service Cloud

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educationtech · 2 years ago

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What is Salesforce? Uses, Certifications, and Benefits - Arya College

The best Engineering college in Jaipur Rajasthan

has one of the subjects to teach which is Salesforce CRM provides a complete solution that includes feature-rich solutions for marketing, sales, services, partner management, and community management.

It also grew into a cloud software solution and acquired several other companies for Paas(Platform as a Service) and Saas (Software as a Service).

Salesforce teminology

Opputunities:- A potential sales deal that you want to track

Leads:- A leads is a prospects or potential opputterminologypOpportunitiespress interest

Account:- Any company or organization you lead manages prospecting prospects, or opportunity partner vendors most expressed:- A person who work for an account

Tasks :-Opputunity, Contact, Activities and Account

Reports:- Summariesworkserated based on information entered into salesforce in reality.

Clouds and Platform

Service cloud, jigsaw, chatter, Appforce, Siteforce, Heroku, ISVforce and VMforce.

Different sets of Clouds in Salesforce

Sales Cloud

Service Cloud

Marketing Cloud

Community Cloud

Wave Analytics

Apps and Programs

IOT Cloud

Sales Cloud

It help to sell products and Services, manage connection with customer, and close more deals, alos it include Chatter, Social Contact, Marketing and Leads, Data.com, opportunities and quotes, helps work process, Files and Libraries, Analytics and Forecasting, Partner Management, AppExchange, includes calendaring

Features of Sales C, loud

Contact Management, Opportunity Management, SalesforceIQ Inbox, Salesforce®Engage, Sales Collaboration, Lead Management, Marketing Automation, Sales Data, Partner Management, Lightning Voice and Mobile App

workflow and Approvals, Inside Sales Console, Email Integ, ration, Flies Sync and Share, Reports & Dashboards, Sales Forecasting, Territory Management and Sales Wave Analytics

Benefits Using Salesforce Sales Console

Easily spot important fields on records.

Get helpful information through quick access to sales intelligence.

Quickly log interactions for each record.

Service Cloud

Agent productivity Increases reduce service costs and gain better visibility into Service Organization. It includes a Customer Portal, Live Agent, Contract, and entitlement

Features of Service Cloud

Lightning Console

Live Agent, Communities

Knowledge, Snap-ins

Service Wave Analytics

Field Service Lightning

Omni Routing

Social Customer Service. Etc

SalesforceIQ CRM

It set up in minutes, so you can put Relationship Intelligence technology to work for you and start choosing more deals. The definition of CRM is customer relationship management. CRM can help you:

Increase leads

Customer loyalty

Satisfaction

Features of SalesforceIQ CRM

Capture all your customer communication automatically.

Personalize SalesforceIQ to match your sales process.

Get immediate insights out of the box.

Get to decision-makers faster.

See essential customer data in your inbox.

Stay on top of every deal.

There are many more:-

Marketing Cloud, Community Cloud, App Cloud, and IoT Cloud.

Future Growth with engineering

Btech College of Engineering in Jaipur Rajasthan says For a good engineer salesforce plays a vital role, for Engineering if someone is doing IT engineering or Computer Engineering then sales force with its development and programs provides information and knowledge and creates some new skills for it and one person can get a good job and salary with this skill set, also Engineering and Salesforce having great combination. One can give Tech things and one can give market knowledge. With blend of both A person can be more successful in near future

Benefits using Salesforce

Low-risk and Cost cloud-based solution software service to buy.

It Supports all the Browsers.

Salesforce requires no software to install.

There are no hardware requirements either

Conclusion

Top Engineering college of Jaipur Rajasthan says It’s a cloud-based CRM solution. Low setup costs. No hardware, no software, no hassle. Automatic upgrades: 3 times a year. Scales with your business. Add users when you need to. Integrate with best-in-class apps. It also gives security to businesses of any size. It helps increase sales.

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kilopwow · 3 years ago

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Salesforce slack

#Salesforce slack full

#Salesforce slack software

The new Slack Runtime actually operates on the backend, but carries out the same function. Each time you load a record page with an embedded flow or pop up a flow modal from a button, this runtime loads as javascript into your browser, and start converting metadata into the web descriptions that Lightning uses to generate things like radio buttons and picklists. As a Flow user, you probably aren’t even aware of all the work the Lightning Runtime carries out. The runtime then translates the metadata into the appropriate presentation. Each of these runtimes talks to the Salesforce org and receives Flow metadata for each new screen. These are the existing Lightning Runtime for Flow and the new Slack Runtime for Flow. The Flow development time has done the work to create two runtimes, the modern equivalent of those hair-metal-era printer drivers. As a developer you can generally write without worrying about the specific printer support.įlow provides a similar abstraction. Today, application environments from Microsoft and Apple abstract that away.

#Salesforce slack software

The work was substantial however, because each printer maker provided their own printer driver, and our productivity software had to work with each driver’s nuances and variations.

#Salesforce slack full

I happily pulled down 6 of those sweet, sweet 1989 dollars hour after hour, working from a lab full of printers in Mountain View, California. To apply some traditional analogies: one of my first tech jobs was testing printers against some productivity software being created for hardware like the Apple II GS. With Flow in Slack, it is now possible for the first time to build a single application that works across the entire Salesforce environment, from record pages to Slack channels, while delivering the exact user experience that each community expects and deserves. The development environments for ‘native’ Salesforce and Slack apps are very different, and a lot of duplication of effort is necessary to create coded solutions that work in both places. Let’s consider the big benefits of Screen Flows in Slack. This is a new included service from Salesforce that makes it easy for Salesforce tools like Flow to work with Slack: Looking at the Benefits Notice the Salesforce Platform for Slack block in the diagram above. And the new Flow Orchestration service extends that further, allowing work to be assigned to individuals and then worked on via these thin screen flows. Flows are already used to carry out hundreds of millions of thin work transactions each month. Each screen in a screen flow maps nicely to a single Slack message in a Slack channel. What makes Flow such a good pairing for Slack is the fact that screen flows are already fundamentally Thin Work constructs. We don’t hear Slack users asking to carry out, in Slack channels, the substantial analytical work that you use Tableau analytics tools for, or try to use a Field Service Scheduling Console from a Slack channel. If you consider traditional Salesforce applications, there’s some validity to this concern. This is sometimes referred to as ‘Thin Work’ vs. One might argue that the kind of work that gets done in Slack is very different from the kind of work that gets done in Salesforce. Let’s first discuss why this is such a useful ability. Here’s a look at how it fits together: Thin Work vs. ….and that screen flow will run equally well in both Slack channels and traditional Salesforce containers like record pages: The basic ideas behind Flow in Slack is that you can build a screen flow in Flow Builder…. Here are some use cases: Screen Flows in Slack These are all part of the newly announced Salesforce Platform for Slack: Flow Actions for Slackįlow Actions for Slack are available automatically on every org, as of Summer ’22.

Approval Processes send notifications to Slack.

Orchestrator in Slack, which adds task notification and enables Work Items from Orchestrator to be worked on without leaving Slack.

Screen Flows in Slack, enabling entire screen flows to execute without modification in Slack channels.

A set of Flow Actions that enable flows to carry out common Slack activities like Create Channel and Post Message.

Four New Flow Capabilitiesįlow for Slack encompasses four new Flow & Approval Processes capabilities: Here’s more detail on what this announcement means and represents. At TrailblazerDX last month, Salesforce officially announced Salesforce Flow for Slack as part of a larger announcement about Flow expansion and success.

#Salesforce slack

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premium-teaching · 3 years ago

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Features that make Salesforce Service Cloud the number one Customer Service Solution

Salesforce Service Cloud:

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. It could be one part of Salesforce’s CRM package that could be the ideal CRM software solution for your business.

What does Salesforce Service Cloud do?

• Enables your customer service team to resolve cases quickly, process automatically, and improve team efficiency with service statistics.

• Increases the efficiency of customer service teams through automated workflows.

• Incorporates built-in asset management and organization tools.

• Improves the performance of call center teams with cloud telephony and AI-enabled production tools.

• Allows your business to easily set up a self-help center for their clients, which includes easy-to-use systems for booking appointments, checking account balances, and making debt payments.

• Allows customers access to a wide range of digital channels such as mobile messaging, live AI chat, social media, and email.

• Integrates customer queries from all channels into one easy ticket system for your customer team to follow.

• Comes with a Field Service solution, which enhances the efficiency of your field service staff and enhances their services with remote support, AI-powered technical support, and mobile integration.

9 Features That Make a Salesforce Service Cloud # 1 Customer Service Solution:

• Lightning Console - Increase Agent Production:

The Lightning console integrates agent authentication and provides all information from customer profiles, case history, to dashboards.

• Live Agent - Chat 1:1 instantly from any device:

This allows the customer to connect to the Service Provider in real time while providing multilingual support. This allows 1:1 real-time chat instantly from any device. Discussions can be promptly submitted to the topic expert.

• Mobile - Personal service on all devices, anywhere, anytime:

Salesforce Service cloud cases can be handled anywhere. Allows Field-Service agents to resolve a case on the go and management and supervisors can monitor real-time metrics with the Salesforce Service Cloud mobile app.

• Communities - Help customers and employees help themselves:

Communities provide the customer with the opportunity to get the required answers as quickly as possible at any time. This provides agents and customer tools with greater engagement and faster problem solving.

• Information - Get relevant responses from agents and clients quickly:

With the knowledge base embedded in the agent console, agents can easily access and deliver relevant responses to customers. It also allows the agent to share information with any other channel or tool and assists the agent to provide him or her on a knowledge basis.

• Service Wave Analytics - Turn understanding into action with Service Wave statistics:

Service wave analytics is the first application to bring wave statistics to the Salesforce service cloud. Allows every service manager to promptly evaluate case management, agent efficiency and channel efficiency anywhere.

• SOS - The future of in-app mobile support:

SOS helps to surpass conventional support channels with live agent video support, screen sharing, two-way audio and on-screen annotations in any mobile application to provide inclusive service information to customers.

• Community Customer Service - Deliver measuring customer service:

This equips the customer service team with the tools to create and handle cases on social media channels such as Facebook, Twitter, etc.

• Omni Routing - Efficiency, Transparency, and Speed:

Omni Channel enables the default route of task objects (case, track or other functions) to the most relevant and available agent. This allows Managers to configure Salesforce service cloud to streamline workload based on a set of employee capabilities, availability and their ability to handle incoming work. This also ensures that the priority job always gets a quick step.

Conclusion:

Salesforce Forum focuses on providing customer support and assistance. This helps to retain customers, increasing their satisfaction and loyalty. Its diversity lies in providing faster service compared to conventional methods, giving individual attention to the needs of each customer and taking a faster approach to customer issues. That ultimately improves customer self-esteem which is why loyalty creates a positive impact on sales.

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premiumteaching · 3 years ago