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Profit From the Latest Instagram Trends

Instagram, love it, hate it, it’s a social media powerhouse and a great platform to advertise your business to engage with customers.

Every day +500 million active users check their Instagram ranking it is second only to Facebook. Luckily 90% of Instagrammers follow at least one brand, that’s 450 million people following a brand that could be yours! Most of these users check in with their brand's Instagram page before their next purchase. So, what should your business do to perform well by using this social platform? Well, here are some things to know to get you pointed in the right direction:

Instagram Favors Reels

With competition from Tik Tok, Instagram is under pressure to encourage its users to keep posting stories. Therefore, know that Instagram’s algorithm favours reels. This means if you post-story content daily, you’re going to attract more attention, especially if you’re including hashtags attaching your brand to popular events or socially conscious trends like Black Lives Matter or climate change.

So, post daily stories showing the use of your product or service. Even better, have your customers post stories using your product tagging your business so you can repost for even more engagement. Know that video content (stories) outperforms pictures by +80%. So, when you post, make sure it’s a video, this includes a live podcast. Users love watching or listening to a podcast vs just reading a post.

Instagram shopping

Social media platforms are constantly striving to become retailers for everything. The retail size of Instagram is set to become $80 billion by 2025. Users are buying clothes, furniture, accessories, sports equipment, and more all on Instagram. Be sure to capitalize on this trend. Include promo codes in your stories or encourage customers to post about your product with a referral or promo code incentives.

Treat Instagram as the call to action. Include “buy now” links within your video reels or description of each post to get the user to purchase the product in the fewest number of clicks.

The Takeaway

Regardless of whether you primarily use Instagram or some other platform, if you need assistance in managing your social media marketing, consider using Zuitte. With Zuitte, you have a “social media manager” dashboard, where you can post and manage Facebook, Instagram, Pinterest, and Twitter, accounts saving precious time and money. On the dashboard, you’ll be able to save data and see how your accounts and posts are performing. Under account manager, you can add or delete accounts as well as create pre-prepared posts. The file manager will allow you to schedule your posts to be sent at specified time frames. Once you have social media content created, Zuitte runs on autopilot. So, start blogging about your business today and supercharge the results by using Zuitte!

To watch in greater detail how Zuitte can improve your social media marketing, click to watch this video: Social Media Management in Zuitte - YouTube

For any questions, contact: management@zuitte.com or call: 224–279–1076

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Effective Tips To Communicate in Live Chat

As live chat systems continue to proliferate among all businesses, it’s important to know how to communicate using them. Since your competitors are probably using live chat, show that you can outperform their customer support team with these powerful tips:

Response Rate

Speed of response is the number one frustration amongst customers. This doesn’t only mean the response speed of each message but also the quickness to identify and resolve customer pain points with solutions.

Side note, your support team should have powerful and effective solutions to most customer problems. Include an FAQ page on your website to deal with most of the minor issues, thus if/when a customer messages in via live chat, it could be a new problem that was unforeseen by management. These issues may seem complicated at first but can get easier to resolve over time if they are discussed and pre-approved by management. Just remember to keep updating the FAQ page, it’s important.

Sound Conversational

The tone is important to the customer. No one wants to talk with a robot, and if you’re using an auto-bot for replies, be sure to set up the messaging to sound conversational! Examples of conversational messaging are:

“Hello, Jon. I hope you’re having a great day! Is there something I can help you with?” Or, “I see you have been scrolling around the website for a while now, is there something I can say about the product?” This way, you’re earning the trust of the customer nudging them one step closer to engaging with you which raises the chances of a sale.

Show Empathy

When a customer engages your support team with an issue, show empathy, it makes the person feel understood. With entitlement thinking and individual insecurities running rampant these days, it’s not necessarily enough to simply resolve the customer's issue, it’s also good to make them feel understood and valued.

- Repeat the issue back to the customer as a paraphrase to let them know you understand their issue

- Share your own feelings, letting the customer know you would be equally frustrated if you were in their shoes.

- Give some options for your customers to choose from. Be sure to let them know what positives and possible drawbacks are to each resolution.

Admit Fault

Along with showing empathy, it’s important to admit fault if your business product or service has failed to perform as advertised or underperformed its expectations. The support team should not dodge faults, it should not blame other employees either, just admit a mistake was made by your organization and resolve the issue. If the fault is that the support team didn’t follow up as promised by a certain exact time (which should always be promised to the customer) then state “we have been looking into your issue and regret to be following up with you past our promised time. But, on the bright side, we have resolved your issue which you shouldn’t experience again! :) “

Refrain From Saying “I Don’t Know”

This may sound obvious but, if your support team doesn’t know what to do, let the customer know they will be followed up with at a certain exact time regarding an optimal solution and consult with a superior. This response lets the customer know despite not having a solution on hand, your support team will follow up in a reasonable time to end the issue.

Final Words

In conclusion, having a well working, responsive, intelligent, friendly, live chat support team is essential to beating out your competition. According to one study, “4 out of 10 customers” will ask their friends and family not to make a purchase from a brand that was responsible for building a poor experience. So, the better your live chat support, the higher the chances are that it’s beating the competition. Since the success of your business depends on its customer satisfaction it’s imperative to have the best tool to conduct good service. Enter Convosio, a dynamic live chat system that is easy to use, automatically populates on your website, and allows both the support staff and customers to message each other in ways that best communicate the issue or solution. Chat tools include file/picture upload, screen sharing, auto-bot messaging and more!

Start using Convosio today at MyDev.com.

For any questions feel free to contact: convosio@mydev.com or call (224)279–1076.

[mydevofficial]

Practices By The Best Project Managers

Working as a project manager is an art, especially if he or she doesn’t know the ins and outs of each position of the co-workers. Also withholding criticism or delegating the right tasks during turbulent times is no easy feat. For this reason, the best project managers are great coaches and can adapt. There’s a saying “If everyone knew what to do when to do it, and how exactly to do it, there would be no need for project managers.” So, there’s a need for quality project managers. Here are some common practices by the best project managers:

Communication

Maintaining good communication is fundamental to any relationship. This goes both for the client and the co-worker. The project manager carries the burden of responsibility if his team isn’t working on exactly what they should be given the client guidelines. Thus, communication must be ongoing between the client and co-worker. If anything is unclear, the manager should re-engage the client to sort out any kinks. On the other end, the manager should instruct and motivate his co-workers with the right project management system, in real-time, ensuring optimal productivity and remaining within budget. A good project manager should assign tasks within a project management system with well-written instructions as well as deadlines. If a deadline is not met, a meeting should be held with the responsible team or individual.

Avoid Criticism

Before meeting with the team or individual, a good project manager is reminded of the fact that disappointment is a stronger motivating factor than criticism. If a project falls behind schedule or it looks like a certain section isn’t going to make the deadline, they refrain from criticizing employees, it’s only going to do more harm than good. Yes, after some harsh criticism the employee might complete their work more on time, but they may not, they may quit or try and snub the company later down the road. So, good project managers make a point not to criticize co-workers, but rather make them feel bad for disappointing. Everyone wants to show they are valuable or worthy, the ego feeds off it, so a co-worker that knows they have let someone else down (i.e. the project manager) has something to prove. They might work 10x harder just to show they are just as worthy as when they were first hired for the job.

Adaptability

Passing the point of having the ability to swallow their ego and refrain from criticism, the best project managers adapt to change, in fact, they fundamentally expect the unexpected, and embrace it. With deadlines and rigid project guidelines outlined by the client, this may sound weird to expect anything unexpected. However, the best project managers know that things aren’t necessarily going to go according to plan every step of the way. Knowing this thwarts the feeling of shock when something unexpected occurs. In times of crisis, the project manager can motivate or assign new tasks fast to co-workers to counter the change.

Keep A Journal

A good project manager keeps a journal of how he or she handled situations and how the interaction/workplace relationship carried on thereafter. This helps as an invaluable reference when dealing with future issues or similar circumstances. A journal also keeps a project management centre, staying on the path of what’s working.

Conclusion

Looking to make life easy as a project manager? Try Claritask, the optimal project management software that brings all your teams together working seamlessly in sync. With so many project management systems to choose from, Claritask is the obvious choice thanks to it being fully dynamic with the ability to connect to all other MyDev or third-party platforms. With Claritask, your business will operate efficiently. Plus, Claritask is soft on the wallet since it costs just a fraction relative to competitors. So, what are you waiting for? Sign up for Claritask today.

For questions: infor@claritask.com or call +1 (224) 279-1076

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Increase Your Star Rating

The reputation of a business is paramount to its success. These days +90% of customers are reading reviews before purchasing your product or service. So, you need to take your online star rating seriously because it’s affecting sales.

Here are a couple of tips on how to improve your rating and get it to a place that’s going to dramatically improve your business.

Increase the number of 5-star reviews

First, you want to keep accumulating more reviews. Now, you might be asking yourself “well if I want to improve my star rating how can increasing the number of reviews help?” The answer is by adding increasing the number of 5-star reviews, dilutes the number of negative or mediocre 3-star reviews. How to increase the number of 5-star reviews? The easiest and best way is by simply asking your paying customers at checkout. For example, if you’re a coffee shop barista that likes to interact with customers, most likely the person that just placed their order is going to be happy and agreeable to leave a 5-star review. Make it easy for people to leave reviews, have a review button pop immediately after someone checks out online or paying on a cashier tablet. One can also place QR codes on each table in the venue so that anyone can just populate the review page like Google reviews or Facebook and leave feedback seamlessly. You would be surprised just how many are willing to leave a review, they just need a little nudge to do it, so make it easy for them to do so.

Address negative reviews

Next, you want to deal with negative reviews. Here you want to respond to critical feedback because it addresses any issues firsthand and possibly earns the respect of the disgruntled customer or prospects reading the review. When responding be sure to admit fault if it’s on your end but feel free to disagree with the customer if you believe the organization did the most it could at the time of the issue. Negative reviews that feel staged or unbelievable should be reported to Google or Facebook, this way they can possibly be removed altogether. As a business owner, you should know about negative reviews the moment they are published. By knowing immediately, the owner or manager can come up with a good resolution for the unhappy customer or client, which could lead them to positively edit or remove the review altogether.

The optimal system

Here at Irevu, we specialize in improving your online reputation. We make it as easy as possible for guests to leave reviews so that you can accrue as many 5 stars as possible. What about the negative reviews? We specialize in that as well! Irevu is a review management system that is set up to notify you of any negative reviews being posted about your business across thousands of websites online.

What’s Irevu’s track record? Irevu software was originally developed in Miami, Florida, where the competition between hotels and restaurants is fierce. Miami is a tourist market where reviews are critical to making or breaking the reputation of a business. In such an environment Irevu was born, and here are some of the businesses it has helped: Mondrain Hotel South Beach Miami avoided a 1-star drop thanks to Irevu. In addition, it doubled the number of its reviews in just 2 years.

Ori’Zaba’s Scratch Mexican Grill in Las Vegas increased its average star rating from 3.6 to 4.6 thanks to Irevu. Tenant Evaluation a virtual assistant service increased its number of reviews from just 200 to 2,100 and resolved +400 negative reviews thanks to Irevu. Finally, an Allstate Insurance branch went from 0 reviews to ranked #1 on Google search for insurance, thanks to Irevu! If you need a review management system, Irevu’s got your back, there’s no substitute. Improve your star rating and increase the number of reviews posted about your business today.

Start using Irevu or sign me up for a trial!

For any questions feel free to contact: hello@irevu.com or call +1 (224) 279-1076.

[mydevofficial]

Does My Business Need Live Chat?

Live chat is a super powerful and important feature to have on any business website, especially if it’s e-commerce. However, many owners and managers don’t see the value in it, or they believe it’s too much of a hassle to constantly, and instantly demand, to deal with customers. Well, thanks to an article titled “Live Chat Statistics” posted by 99firms.com, the facts show that businesses need a live chat system, and here’s why:

About 69% of shoppers in the US demand live chat features

There’s a reason why so many shoppers demand live chat, it’s fast, easy, and seemingly reliable. For millennials and newer generations that are tech-savvy, live chat is a non-intrusive, non-try hard way of resolving issues quickly. No wonder 99firms found that “Live chat is the number one service choice for shoppers between 18 and 49 years old.” With live chat, there is no need to put in the effort to pick up a phone, plug in your headphones, remain on hold, exert energy voicing your frustrations, and possibly need to repeat yourself at the risk of the customer support rep does not understand your question or issue. With live chat, the question is time stamped into the message feed for the rep to read repeatedly until they understand. If necessary for validation or clarity, the rep can ask additional questions and the customer can respond at their convenience. Live chat is a customer’s best friend because it empowers them to message the business anytime expecting an immediate response.

Businesses Profit from Live Chat Ease of Use

Live chat is equally beneficial for businesses in that it allows them to respond optimally or give a deadline by which they will follow up with the customer. When the business follows up at the precise time promised, it builds trust with the customer.

Did you know that “Live chat costs companies 15-33% less compared to phone support?” In addition, did you know that “Live chat improves conversion rates by 3.84%” and the customers who use live chat “spend up to 60% more per purchase than those who don’t?”

The numbers speak for themselves, so why doesn’t your business have live chat again?

Conclusion

Without a live chat system, money is being left on the table and customer satisfaction is not being taken seriously. With around 73% of customers finding “live chat the most satisfactory form of communication with a company”, what are you doing? You paid to open a website and get it hosted, you put in the time to make the website look nice, you spent the money to send out email campaigns of which just a low average of 15% open to visit your site, and then when the FAQ page might not be enough, you don’t have a live chat! Customers aren’t going to pick up a telephone and call you about the product or service, they want to live chat, and give the customer what they want. Don’t be lazy, accommodate the customer in the way they want to communicate, it pays you back, literally, with increased sales in the long run. Get a live chat system, and try Convosio, it’s optimized to be dynamic with file sharing, picture uploading, screen sharing, and various text formats of messaging. Convosio is the best live chat system, sign up for a trial and get a live chat icon on your landing page today.

For any questions feel free to contact: convosio@mydev.com or call (224)279–1076.

[mydevofficial]

Optimize Your Customer Service With Ticketing

Ticketing systems are designed to limit procrastination and ensure questions and issues are resolved on time.

Here are the benefits of using a ticketing system like Claritick:

Organization

Ticketing systems allow you to track problems. If your business is large, it’s going to need a way to track all the volume of support cases. Some issues are going to need more attention than others. Typically, when a problem is very difficult to solve, employees lose enthusiasm and procrastination sets in. Therefore, using a ticketing system is important, using such software a ticket manager and their employees are linked in following up and ensuring issues are resolved on a timely basis. Unknowingly, ticketing systems are a customer’s best friend. Thanks to the way ticketing systems are structured, reps can easily manage multiple cases at once, and customers don’t need to wait their turn for fast assistance.

Data Centralization

First, one must appreciate how data is collected. Either a customer rep enters the information via telephone, or the data is auto-populated from a live chat messenger bot (consider using Convosio an optimized live chat system).

Once customer info is gathered, it’s nice to have it all stored in a centralized location so other reps can look up and reference different issues to help resolve their existing ones.

In addition, when the customer calls in again, even if they speak to a different rep, the communication will still be stored and transferred to the original ticket. This way, information is consolidated onto one thread. The support team will be less likely to miss important details and a resolution can take place faster.

Communication

When customers contact your business to follow up on a question or issue, they may use different communication channels. They could call in, live chat, email, or use social media. However, a ticketing system eliminates the chaos of the sporadic communication the customer chooses. With a ticketing system, no matter which medium the customer uses to reach out, the interaction is always logged to the same place.

Access

A ticketing system gives customers access, which makes them feel empowered which leads to buyer satisfaction. We all know the success of a company is based on customer satisfaction so, a ticketing system will lead to greater success for a company. Customers can simply access their email inbox and send questions or queries to the individual rep handling their case. This seemingly personal level of service is going to boost customer satisfaction to a high that leads to greater retention. In addition, with a ticketing system, you buy yourself more time to respond with an optimal response. Why? Your customer is not reaching out via telephone which requires an immediate response, nor via live chat which demands a response in less than 23 seconds. Also, with a ticketing system, the customer will never know if multiple different individuals are working to solve their case. Nor is any personal email address being shared with the customer to risk getting bombarded with messages from one specific disgruntled person.

Conclusion

Get your support team organized today with customer data and resolutions easily accessible for all employees to follow up on and reference. A ticketing system is the fastest way to ensure questions and issues get assigned to employees and closed out as quick as possible. Use Claritick today or sign me up for a trial.

For questions: claritick@mydev.com or call +1 (224) 279-1076

[mydevofficial]

Live Chat Like A Pro

When customers engage you with live chat, they are expecting a fast response with a friendly solution-orientated frame. Customers know you will have to ask them what’s their question or issue and perhaps ask to validate their account. In return, they expect and feel entitled to, a happy resolution. Enter Convosio, a dynamic live chat system that offers customers quick answers.

According to a June 2020 article published by the Wall Street Journal “Customer Complaints, and Their Ways of Complaining, Are On the Rise”, “66% of consumers surveyed in 2020 said they had experienced a problem with a product or service, up from 56% in 2017.” This means you’re probably going to hear from customers regarding the product or service. You must be prepared for a fiery charge and frustrated or sarcastic responses. However, thanks to live chat, your support team doesn’t need to deal with the angry tone of voice.

The following are things to be cognizant about when engaging customers and prospects alike with good chat support:

Be Calm & Caring

Bruce Lee, a man who some could view has a hot-headed fighter once said “one of the best lessons you can learn in life is to master how to remain calm. Calm is a superpower.” Bruce Lee is correct; your customer support team needs to be able to hold tension. Some customers are going to show aggression and write in a provocative manner which might attempt to trigger the ego or well being of your support staff. Remain calm, do not budge, and take a few breaths if necessary but do not get phased.

Active reading is required at the beginning of the message feed.

Pay attention to what the customer is saying, not just what they’re asking for. Fortunately, with live chat, there’s no need to take notes, all the information is on the screen being typed by the customer.

If the customer question or problem sounds vague, ask a question to clarify. For example, if the customer says “my clothes arrived but they’re the wrong size” you ask for their shipment number to check which size they ordered to begin with. Or perhaps their software is not working properly or giving a glitch that is not understandable to the support team, in this case, screen sharing can be requested.

As you ask for clarification or repeat back phrases that the customer just mentioned, it may frustrate them that they must acknowledge the repetition. Here, it’s important to show empathy, say something like “I can tell this is bothering you, I just needed to clarify, thank you, let me try and resolve this for you, just one moment.” After searching for a solution, if it’s still not reachable based on the information offered by the customer, then ask for more info and again acknowledge by mentioning “I know this is a huge inconvenience for you, we just need a bit more information, could you tell me, etc?’

Think On Your Feet

Critical thinking skills are necessary for customer service. The support team must be prepared with a variety of solutions, to begin, before a customer calls in. If the issue is entirely new, never heard of, invite other employees to the groupthink of a solution. If it’s an entirely new issue, consider multiple perspectives which can help you gather creative solutions.

Automated Messaging & Convosio

By this point, perhaps you’re thinking “why even bother speaking to the customers?” Now, if you already have the answers to most of their questions or concerns, you could just set up a messenger bot to handle resolutions. Enter Convosio, a live chat system like no other. Convosio is the best, most convenient, even fun, way to interact with your customers. With Convosio your customers will happily communicate in the way they feel they can best get their point across relating to their questions, concerns, or issues. Convosio offers chat, auto-bot messaging, file & picture upload, and more. Try it today!

For any questions feel free to contact: convosio@mydev.com or call (224)279–1076.

[mydevofficial]

Social Media Content Tips For 2022

Social media marketing is changing fast, and you need to stay on top of things to remain Avant guard with your customer service and engagement.

First, responsiveness and resolutions need to take place faster. Your business needs to demonstrate that it values customer satisfaction. So, however, you run your social media now, do it with just faster responsiveness.

The next thing is to gain a better understanding of what your customer's wants and needs are. Perform surveys or request feedback via email campaigns. After you better understand customer desires, ensure that whatever content you’re producing it’s in the interest of what they want to see because it’s all about service to them. Also, review what type of formats are gaining the most views, is it email campaigns, podcasts, videos, or article blogs. Knowing which format is earning the most attention is important because that’s the one you want to triple down your efforts on.

Your customers want to see that your product or service is working in its optimal manner.

This next one might be uncomfortable or undesirable, but it matters, producing culturally relevant content. Make content that follows mainstream narratives. This means, creating content around big events or popular movements. Examples are the super bowl, the NBA playoffs, Black Lives Matter, Christmas, The Olympics, The Oscars, and even The Me Too movement. Pay attention to Google Trends and see what’s trending the most and act accordingly. If it’s a social, cultural, or sports movement, join in and add it to your marketing content or copywriting, it can only help in your search ranking since it resonates with your audience. Now, if your business is global, maybe focus more on worldwide developments like the pandemic or going green.

Put an emphasis on educating your audience about why your product or service is valuable, and how it helps them. At this point you should ask existing customers to engage by posting how they are using the product or service, to leave a comment, suggestion, anything to increase engagement. Guess what? Your customers will engage, especially your higher spending ones which compose 20% of your profits. This goes back to responsiveness, engage with your big spenders/fans, you should be answering their comments and discussing their suggestions in the message feed. Even going above and beyond and wowing them by commenting about something on their own profile. If it’s an especially engaged customer, consider tagging them on Facebook or Instagram.

If you need assistance in managing your social media marketing, consider using Zuitte. With Zuitte, you have a “social media manager” dashboard, where you can post and manage Facebook, Instagram, Pinterest, and Twitter, accounts saving precious time and money. On the dashboard, you’ll be able to save data and see how your accounts and posts are performing. Just click on the platform you want to see the data for. Under account manager, you can add or delete accounts as well as create pre-prepared posts. The file manager will allow you to schedule your posts to be sent at specified time frames. Once you have social media content created, Zuitte basically runs on autopilot.

To watch in greater detail how Zuitte can improve your social media marketing, click to watch this video: Social Media Management in Zuitte - YouTube

For any questions, contact: management@zuitte.com or call: 224–279–1076

[mydevofficial]

How To Project Manage Like A Pro

For companies just starting to use a project management system for the first time, it can be a daunting task to assign someone in the house as PM (project manager) when they have little to no experience in the role. Luckily there’s a guide to help bring anyone up to speed on how to master the position.  

In a Linkedin article by Natalie Duncan titled “How to project manage, when you don’t project manage” written just recently on Sept 30, 2021, there are numerous things newbies can do to become an expert. Here are the main points:

Keep a list

Natalie really emphasizes the importance of keeping a list. Racking up as much information as possible early in the ticketing process or before assigning tasks really pays dividends after a project is completed. Why? Because after a project is completed the firm can go back and review what information was truly vital so that it can improve upon operations or budget in later projects. Also, it's important to keep a list of information with all the details of what is demanded by the client so the project is completed with quality.  

Keep communicating

Communication is key as Natalie states “keep everyone in the loop with upcoming timelines, include plenty of consultation time because some parts will be fluid and keep reminding everyone of relevant dates.” This process is effortless using Claritask, a free to use project management system offered at MyDev.com. Whether it’s issuing or receiving instruction, PM can take control of the project using Claritask by issuing tasks, delegating subtasks, distributing reoccurring tasks, keeping tabs on employees with time tracking, or checking in with everyone on the general dashboard. Employees can even work simultaneously in real-time when the PM offers access to the individuals needed to ensure the project is completed on time in a quality fashion.  

Keep up with your network

Project manager newbies might not be the most tech-savvy, but no worries, they can reach out to fellow employees or colleagues outside of the business to help catch up on all the options that their PM software has to offer. Consider taking a PM certification course and speaking to other students about how they run their business, perhaps they are in the same industry and can offer some pointers. Attend PM conferences and meet new people in the same role.  

Keep improving your knowledge in every department

A good project manager needs to know how to be the substitute in any role of the business. For this reason, PM’s need to have some experience working in every department so that they understand how to delegate tasks appropriately and efficiently to individuals suited for the project. Anytime an employee takes vacation time, the PM should be considered to fill in the role while he or she is gone.  

Create a failsafe

As Natalie states “things don’t always go to plan so always allow a buffer on your timelines.” These days with reoccurring lockdown measures, projects can get delayed outside the delivery demands of clients. Project managers should plan ahead for possible setbacks and think about how they would react to various circumstances. Imagine knowing exactly what to recommend to the CEO the next time a project is in a precarious situation. Project managers can really shine their worth in such situations, so start thinking ahead on what setbacks can occur and record possible solutions. However, using Claritask things like “what if vital information is deleted” is a non-issue. Thanks to Claritak’s “recover” feature, nothing is ever lost, so if a newbie or veteran employee alike delete an important document by accident, it can be instantly re-populated by the PM, no worries.

Conclusion

In the end, project management really isn’t that difficult, it just takes a manager that can keep a list of information, pay attention to the details, keep in touch with helpful colleagues, have a bit of knowledge in every department, and have contingencies if things are so wrong. Not a lot to ask for right?  

If you are searching for an optimal project management system, try Claritask at MyDev.com and sign up for free today.  

For any questions, contact: hello@claritask.com or call: (224)279-1076

[mydevofficial]

Get The Business Instagram Famous

A key part of growing a business or eCommerce website is its online presence. For many owners, this translates to becoming famous on Facebook, Google, or Yelp, and irevu, a review management system offered at mydev.com can help with that. However, if you want a business to become Instagram famous, especially organically, it takes a good strategy. The following are some tips on how to achieve the fame on Instagram that you’ve always dreamed of for the business:

Content

The number 1 key factor to establishing a reputation on Instagram is the type of content you’re posting. The content must be engaging for the audience. Followership will grow dramatically if videos and pictures are high resolution and interesting to watch. Showcase your product or service being used optimally. If the business sells children’s toys, upload videos showing how happy the kids are playing with the product. Be sure to include promo codes and a link to the product to facilitate possible sales. If the business is a restaurant, record in UHD or 4K to display all the tasty food, making your audience dream salivate, and hopefully walk in to pay and eat it. However, for a business to become Instagram famous it takes more than just showcasing the product or service, it helps immensely if you have an attractive personality.

Partnerships

Some types of content outperform others, like posting as a partnership with engaging personalities. Let’s say you run a daycare business. DM or call every popular babysitter on Instagram and ask if they want to do a live interview together. The babysitter can ask questions about the business and validate if you run a good operation, her approval won’t just bring in followers, but customers! In return offer the babysitter a percentage of sales from customers that use her referral code. Be sure to see if the popular babysitter wants to interview you on their channel. Since their audience will be relatively large, it will immensely grow the number of people following your business. If you have an eCommerce website, find popular Instagram critics or influencers that talk about products or services in the same category. For a restaurant, try and interview popular chefs and see if they want you on their channel, perform a live cooking session, or get creative.

Now, you might be thinking “this is impossible the author makes it sound too easy.” The reality is that if you hit up +100 influencers a week for a live interview, success is inevitable.

Remember, if you want to get up to say… +200,000 followers, it’s essential that you conduct live interviews. So, get imaginative with the content, ideally with an engaging personality from your business, and partner with popular influencers.

Zuitte

Apart from growing an Instagram presence organically, Zuitte is another platform offered on mydev.com that can automate your social media activity. So, with Zuitte you can schedule future posts and see from a central dashboard all the in-depth analytics regarding page views, who clicked your video or photo to better understand the customer demographic.

irevu

Apart from being popular on Instagram, a business should strive to become well known all over the web. Maximizing the number of reviews should be the priority of any physical or online store. These days, over 90% of customers don’t buy a product until they check the reviews. This translates to a need to build up a nice quantity of positive reviews, but how? Enter irevu, a software that makes it easy for customers to leave a review in just 2 clicks. With irevu, businesses notice both the number of reviews increasing, as well as them being 5 stars. Regardless of whether it’s a hotel, restaurant, retail store, or eCommerce website, irevu understands your reputation and sales are at stake.

Take control of them today and try irevu at mydev.com. Feel the difference it can make to your business.

For any questions feel free to contact: hello@irevu.com or call +1 (224) 279–1076.

[mydevofficial]

Why and How to Operate Customer Service

Customer service is an integral part of business, for online companies, that translates to call centers, customer support teams, ticketing systems, and live chat. Mistakes are costly, over 60% of customers will now move to a competitor after just one bad experience, and this number is growing every year. If a customer has two negative experiences, then the odds of them leaving jumps over 75%. So, at least for the sake of retention, having a capable support team with the tools to solve customer queries and complaints is essential. How must the support team conduct itself? Happy you asked, below is a list of how and why to operate in a certain manner.

In today’s instant gratification society, more than 60% of customers say their service standards have risen. At a minimum, this means customers expect to be responded to promptly regarding questions or issues. If there is a reason why a resolution cannot be made within a satisfactory time frame, then your support team should offer the customer an exact time for an update. If you satisfy a customer's issue or question, then it increases the likelihood that they’ll purchase from you again.

Now, don’t go to extremes to satisfy a customer regardless of their demands. A challenging customer can test a support teams’ patience, but it’s very important to show respect, remain patient, and show understanding. Thus, it’s important to hire friendly individuals that are calm, empathetic, supportive, and take initiative to act fast.

Once the customer feels like you understand them, issues typically get resolved easier and faster. Sometimes the solution is selling the customer another product or service you have, but that’s never going to happen if the person is frustrated or questions you. So, realize it’s vital that the customer feels understood prior to selling something else. On the positive, know that once you have customers engaged in conversation there’s a +45% chance of being able to sell something else because you’re already talking to them. Incentivize your agents to cross-sell or upsell.

So, what does good customer service look like?

Be Quick

Responsiveness is number #1, especially via live chat which is fast becoming the world preferred contact method, so make sure you have a live chat icon on all pages of your website. Customers expect to be engaged with a company representative within 60 seconds, with an industry average response of 23 seconds via live chat, you want to ensure someone is ready to reply at a moment's notice. Note, once a customer contacts you if it’s something the support team cannot resolve quickly then they need to open a ticket and send it over to the technical team.

Personalize

Everyone wants to feel special, if you cater the service to someone’s individuality then they are not only likely to remain as a customer but spend even more money in the future!

Optimize the website

Many customers and prospects don’t even want to contact the service department, they know there’s a chance you may not respond fast enough so they’d rather find the answer online. So, pack your FAQ page with many responses to possible customer questions. With live chat messenger bots, you can even pre-program responses to customer questions, this way if the computer cannot offer a satisfactory response, a ticket will be automatically opened and sent to the technical team for response (integrating live chat with a ticketing system, which is efficient!)

Now if you don’t have a live chat or ticketing system, it’s essential you do. However, let’s say you’re starting out, and still don’t have them, then prioritize agent training. Ensure your support team has knowledge of the product or service as well as the technical skills to resolve customer issues. Remind agents to be patient with customers all the time and personalize the interaction. This means you should equip support agents with the tools to know information about the customer.

Continuing Education

Always have someone in a leadership role pop into the support department to explain new service plans, metrics, and developments within the company. There might be employees within the support team that desire a greater understanding of the company. These individuals are great to substitute when co-workers in the operations department go on vacation. This way the person usually working in support will have a greater understanding of how the company operates.

For the optimal customer support setup, you should combine using an automated live chat and ticketing system. Linking both will empower your customer support team to resolve issues efficiently. Managers and employees alike will know who’s responsible for what and tasks will be resolved and closed out in a timely fashion. Use convosio for live chat and claritick for ticketing, both available on mydev.com

For questions: info@mydev.com or call +1 (224) 279-1076

[mydevofficial]

Good PMS

There are many project management software’s in existence. However, here at Claritask, we’ve found amongst our clients that have managed countless projects, delegated amongst hundreds of teams, and used various software, that Claritask is the preferred layout. Claritask was actually bought by its parent company mydev.com because its employees enjoyed and trusted the software so much. Claritask made the employee lives so much easier at MyDev that they convinced the owners to just buy the project management system outright. Now claritask is offered as a subscription service on its website.

So why is Claritask loved so much? Well, we can’t prove it’s better than any other software, in fact, Claritask is constantly being improved upon based on our findings and customer demands. We are obsessed with the little details that improve our customer’s daily work. As for the status quo here’s what Claritask does as well as some other MyDev applications it seamlessly connects with. Some things may sound reparative but that just underlines the interoperable greatness of Claritask.

Free Service

First off, Claritask is free for small teams. Pay only when your business grows. So, it’s $0/month for up to 2 users, 1 workspace, and unlimited projects. Or just $9/month for 3 users + $3/month for each additional user.

Features in detail

Project management systems offer workspaces for your teams to work within. These workspaces can represent a department in your company, a product launch needing to be broken down into smaller projects, or more. These workspaces are also real-time, and all employees, even clients/customers, if granted access, can view who is working on what project. When it comes to the actual projects, the manager overseeing Claritask, the “project manager” or “admins” can give access to certain employees and exclude others, this sets the tone for exactly who’s responsible for tasks.

Tasks

Tasks are the essence of project management, they give the admin the power to keep track of projects in incremental detail with multiple options: people, tags, dates, description, subtasks, files, comments, time tracking, and more. Furthermore, there’s a calendar in the workspace to visualize tasks with due dates, so one can postpone or re-schedule assignments by a simple drag-and-drop. One can quickly create and delegate tasks right from the Calendar page.

Now, let’s say you’re worried a task won’t get completed on time by the calendar deadline, ok, no problem, try and delegate the work to multiple people. With Claritask subtasks can be assigned to a single person or multiple people.

If you’re still not satisfied with the pace of progress, the project manager can leave comments at the task level. This allows admins and taskers alike to quickly discuss and clarify deliverables with your team. These are non-intrusive notifications that allow both sides to reply and change in direction if needed. After the discussion, if there’s still some sort of confusion or scepticism as to who’s working on what, no issue, with work status, everyone can declare the task they are currently working on, so everyone knows what you’re up to, without having to ask. By this point, can you see why Claritask is so efficient and fun to use? The software roots out many office problems or politics that can occur and puts the focus back on actual work, the project, making the client happy, and earning your company money for a job well done.  

Now, while an individual or an entire team is working on a task or multiple subtasks, the project manager can post a checklist. This checklist ensures everything is done within the task to client satisfaction/industry standards. This could mean uploading pictures, files, or documents of signed paperwork. These uploads can be posted in the comments for approval or discussion, maybe additional documentation is needed before it becomes a problematic situation. With Claritask, the project manager can stay on top of everything.

As the project manager watches the employees finish their tasks and checklists, and upload files by the due date, he or she will also see how much time was spent working on tasks. This is a significant feature since it highlights employees that are stronger, work faster, smarter, or more efficient. Think about how easy this makes performance reviews or responding to employees asking for a raise.

As work is progressing, managers can generate detailed reports based on people, projects, tasks, time categories, and more so they can quickly discuss with the team or clients.

After looking over the report, the project manager can re-organize priorities by moving around tasks in various stages of the project. So multiple transfers of responsibilities can take place to get this done, like tasks to projects, task groups to projects, or tasks to task groups. Nothing is off-limits. Let’s say you have some newbies in the office that don’t know that they must start off the day by repeating the same procedure every morning before work begins, the admin can create a task that automatically triggers a chain of new tasks (every time the original task is commenced), this feature is called “recurring tasks.” Now, if the newbie or intern just does not understand the task or what is expected, the project manager can always add more detail to a task by further describing what it is about. If you’re mentally having a hard time giving a newbie access to sensitive material, don’t worry, they won’t be able to permanently delete anything! Everything that gets deleted in Claritask can be repopulated, nothing is ever lost.

In addition, since everything is recorded in Claritask, each edit and correction is always able to be seen, you’ll know who's touched what part of a task or project thanks to its “History” feature.

Claritask also makes it easy for the project manager to see everything that’s going on from one easy dashboard titled the “Everything” page. This allows the manager to explore the latest completed tasks, and most recent comments on any task across all projects, and more. If an admin wants to follow a team or individual about progress, they can turn on notifications.

By this point, you can understand that Claritask really does have all the important project management tools. Customers have said “Claritask had everything we needed to collaborate on daily tasks and keep track of long term goals. The UI is intuitive and has a very short learning curve. It consisted of every core feature my team needed to stay on track without the distractions of the fancy bells and whistles found in a lot of other task management tools.”

With Claritask you can run a happier company and get more done collectively. Know the pulse of your team and never lose track of any deliverables. Create your account today and start working better inside your company!

Get started and Create New Account or visit Claritask.com and ask us questions via live chat.

[mydevofficial]

Marketing Actions That Help Startups

When it comes to start-ups running on a tight budget, it’s imperative to have marketing tools that give the most bang for their buck. Enter zuitte.com, a platform built by entrepreneurs that are sick of paying a fortune in monthly fees for multiple apps and software tools needed to run an online business.

Here are some marketing actions a business can do to help get noticed and generate sales faster.

Urless

First, it’s important to collect customer data, this can be done using zuitte’s URL generator “Urless”. Why do you need a randomly generated URL to collect customer data? The URL contains cookies, so whenever a prospect clicks the Urless link, via email, a pop-up ad, or an email campaign, you will benefit from knowing all sorts of data about the customers visiting the website. This is valuable because even if no one buys the product, you still found out about them. We all know the success of your business is directly proportional to its customer satisfaction. Thus, it’s imperative to learn the most about your customers to create products and marketing that make them happy.

Keywords

Once you understand the type of customers clicking on your URLs, you can use zuitte’s website statistic and analytic tools. With these tools, you can tweak the type of keywords being used to market content to customers. If you’re an e-commerce website, it may interest you that zuitte also has an Amazon keyword analyzer! Reports can be generated by seeing which keywords are favorable with high search views. Once you have the proper keywords in place, take comfort in the fact that there’s going to be an increase in the quality of leads thereafter because the type of prospects clicking on your links are also going to be the right type of customer to buy the product or service.

Social Media

Posting marketing content on social media is free and powerful, especially videos or podcasts. The content should be posted daily in long-form. I know it’s difficult to figure out what to say for an extended period but try and go the distance with speaking out quality information for the longest time possible. Search engines and social media platforms alike prefer and reward with increased viewership, and longer-form content.

Email Campaigns

Are your social ads driving any revenue? After 5 weeks, if your optimized keywords are not collecting any customers from social media platforms like Facebook or Instagram, then it’s time to focus marketing funds on mass email campaigns. zuitte offers email marketing up to 4,000 emails per month, it also offers an email autoresponder, detailed campaign reports, and email sequencing. This is more than enough for a startup. However, zuitte’s parent company, mydev.com also offers a standalone service named sendbat. sendbat specializes in email campaigns sending out to +10,000’s/millions of contacts a month, but it comes at a price. So, after you scale up with sales, you can pay to add on sendbat on top of zuitte.

Now, back to using zuitte to send up to 4,000 marketing emails a month. This number will be more than enough if you are using a couple of great keywords and “buy now” product links within a personalized email. There should be no excuse regarding email personalization, especially for repeat customers. If you’re emailing someone who has already experienced a trial or purchased a product prior, then the emails should reflect what interests them. You want to convince prospects and customers alike that your product is essential to their business. Entice them to buy or try again and make it as easy as possible with links in the email loading directly to the product or trial page. Spend a lot of time on the title of the email, 45% of the reason why people open an email, to begin with, is due to the catchy title. Consider it a success if 15% of your contacts open the marketing email.

So, to conclude, gather vital customer data, discover optimized keywords, post on social media daily, and create high-impact email campaigns with zuitte. By taking these 4 actions, you’ll notice a difference in the number of visitors and buyers on the website. With 50+ powerful tools, zuitte helps everyday entrepreneurs run and grow their businesses from one convenient location. Master the essentials without breaking the bank!

Try a 7-day trial or sign up now! For questions or live chat, visit zuitte.com

For any questions, contact: management@zuitte.com or call: 224–279–1076

[mydevofficial]

Tips To Grow Your New Website into a Success

Here at MyDev.com, we have so many happy clients that come to us initially to build their dream website. No, we don’t build it for you, the users have fun producing their sites via Mydev’s easy dynamic templating process. This is all done for one low price. However, after a website is up and running, many users find it difficult to keep up the pace on what needs to happen next. Here are some tips for turning an average website into a successful powerhouse of sales.

Product & Service Quality

The first thing about showcasing a website is…does it have a high-quality product or service? Be honest with yourself, would you purchase your goods? Having a glossy website with great SEO can only get you so far. A quality product or service is needed for long term gains. So, let’s say, you’re a start-up without enough sales to judge whether customers are crazy about its product or service. This is where MyDev’s web analytics come in handy. MyDev will show all the metrics relating to your newly created website, from click rate to which pages are most popular, think Google analytics. This way, even if you’re not generating sales, there will be a sense if prospects or visitors are at least clicking the “buy now” or “checkout” button. Zuitte, a MyDev connectable application also has its analytics which only narrows the precision to know how well your website is doing. Now, let’s say you’re not sure if the product or service is good enough, just ask the customer! One can ask prospects or customers by issuing a social media survey, sending out a mass email poll, or quite simply asking customers to review their order immediately after purchasing using yet another MyDev connectable application, irevu. irevu is a review management system that makes it easy for customers to rate your products using QR codes in physical locations or immediately upon checkout of an order. In addition, if anyone leaves a negative review about your product or service, irevu sends a prompt notification to your inbox.

Marketing

Have you created a system to attract and sell to prospects? Sure, you have a nice website, but are you using MyDev’s applications to their full potential to capture and convert prospects into paying customers? MyDev offers a range of marketing tools at a low cost. First, know that marketing costs are always going up, which is why Zuitte and MyDev’s mass email marketer “Sendbat” are affordable systems to use to generate leads and sales. Entrepreneurs and start-ups often don’t have the funds to just pour money into large scale marketing agencies, which honestly would use and do the same things that Zuitte and Sendbat do. Nor do start-ups have the funds to pay for SEO and rank up just due to money spending. Instead, you should at least collect prospect phone numbers and emails as much as possible. Offer a discount code or coupon just to collect this information. After you have collected a decent number of contact information, you can use Sendbat to its full potential by sending out email campaigns to as many people as you can imagine. Seriously, if you have a giant spreadsheet of millions of contacts, Sendbat will push ads via email or SMS to every single person seamlessly.

Appeal

Is your website appealing? Is the website minimal with calls-to-action to try or buy the product or service immediately? Do not lead your prospects through a maze of information by trying to convince them why they should buy the product or service Rest assured that prospects visited your website because they’re buying temperature is hot, give them what they want! A positive and straightforward sales experience is what prospects are looking for. Make sure there aren’t a lot of buttons or icons on the landing page. Just give the people what a want, a “buy now” button along with a cart icon or checkout button (both available as standard during MyDev’s website creation process).

Generating Traffic

Apart from just producing content daily or pouring money into SEO, consider partnering with other businesses of complimentary goods and services. However, make no mistake, paid to advertise and spending 1–2 hours a day writing a blog or recording a video or podcast are essential to keep getting the word out about your business online.

Conclusion

Try using MyDev or one of its many other applications today. MyDev.com is a one-stop shop for building, hosting, marketing, and managing a prospering website.

[mydevofficial]

Negative Online Reviews

Someone left your business a bad review and your response has made the situation worse. When you’re operating a business online, not everyone is going to like your product or service. Or there will be a day where you or one of your employees are in a bad mood and somehow this got transposed onto the service performance with a customer. Anyhow a bad review occurred, it’s posted, and so here are some tips and tricks on how to respond to negative reviews:

A response is necessary

First, know that responding to a negative review is a must and improves the reputation of your business. There is no way out of not responding to a negative review, you must reply and admit your mistake or fault if that’s what happened.

In addition, your response needs to emphasize why your service is great and if necessary what you’re going to do to improve the experience. Note, you don’t need to expect that your response will improve the reputation of your business in the eyes of everyone.

Swallow Your Ego

Your response to a negative review needs to start positive such as “I appreciate your feedback” and either “here’s what we’re going to do about it” or “but here’s why I disagree.” Show empathy in the response, try, to make it heartfelt, and make the customer feel like their post meant a lot to you.

Now, I know a lot of you business owners are reading this anxiously thinking “many negative reviews are just from customers devising excuses for a refund.” However, even if that assumption is true, use it as a practice to break through your ego and write up a quality response to a seemingly real issue.

Focus On The Product Or Service

Truly take the negative review as an opportunity to improve your product or service experience. The fact that someone got so frustrated to write up a negative review is telling us that at least something can be improved.

Conclusion

Responding to negative reviews is important, don’t let much time pass before responding thoughtfully. If you want to track all reviews ever posted about your business anywhere online and be notified immediately about any negative reviews, then you need Irevu. Irevu helps your business generate more reviews and rank higher on a search to gain visibility.

Irevu is a review management system originally built in Miami, Florida, where the competition between hotels and restaurants is fierce. Miami is a tourist market where reviews are critical to making or breaking the reputation of a business. In such an environment Irevu was borne, and here’s its track record: Mondrain Hotel South Beach Miami avoided a 1-star drop thanks to Irevu. In addition, it doubled the number of its reviews in just 2 years. Ori’Zaba’s Scratch Mexican Grill in Las Vegas increased its average star rating from 3.6 to 4.6 thanks to Irevu. Tenant Evaluation a virtual assistant service increased its number of reviews from just 200 to 2,100 and resolved +400 negative reviews thanks to Irevu. Finally, an Allstate Insurance branch went from 0 reviews to ranked #1 on Google search for insurance, thanks to Irevu! If you need a review management system, Irevu’s got your back, there’s no substitute. Improve your star rating and increase the number of reviews posted about your business by making it easier for customers to leave feedback.

For any questions feel free to contact: hello@irevu.com or call +1 (224) 279–1076

[mydevofficial]

Straight Talk Advice On Starting a Website

You might be thinking, “it’s too difficult and competitive to start a new website and do well”. Neil Patel, a New York Times bestselling author, and digital marketing guru is here to say that type of thinking is wrong!

According to Neil in a YouTube video titled “The Most Realistic Advice On How to Start a New Website” the following strategies are the most realistic and best ways how to build a website and generate the traffic or sales you’ve always fantasized about over.

According to Neil, one should only start a website if they have a few things clear beforehand. First, ensure “there’s a hungry market for what you’re trying to sell or put content out for.” To find out if there’s demand for your product, one can use Google Analytics to make sure certain keywords related to your product or business are being searched for. Keywords should be popular and searched thousands of times a month, if not hundreds of thousands of times a month, especially if it’s a high-ticket item.

Second, put in the work, “if you can’t put in the work, then you need to hire people, ideally, you should be putting not 30, not 40, but +60 hours a week.” This might sound nuts but according to Neil, that’s what it takes to succeed, and many people don’t want to do that, let alone hear that brutal fact.

Third, users/developers must remember that generating organic traffic is a long-term play. In fact, “you’re probably only going to reap the reward for your efforts, more than a year from now.” So, assuming you don’t work +60 hours a week consistently for a year, you’re probably not going to reap the rewards, but after the first year of hard work, you will see success.

Fourth, “know the Basics of SEO from cure research to content creation.” This means, finding those keywords, and writing out your passions about your product or service. Note, Google promotes websites that write longer-form content, spam marketing keywords in a 150–300-word blog is not going to work. Try and write up at least 1200 words. Content doesn’t have to be written though, Instagram posts or podcast recordings work just as well, if not better!

Fifth, for the actual website creation process, Neil recommends a platform that is stable, fast, and reliable. MyDev is just that. If you still haven’t acted to create the website of your dreams, try building it today at MyDev.com. With MyDev all websites are easy to build thanks to its dynamic templating format and it’s highly secure for customers using HTTPS protection. There’s even security as an option, MyDev users can add two-part verification with SMS code for reassured protection for their customers.

The sixth is brand recognition. One wants to have a brand that resonates with people, especially the target consumer of the product or service. Does Neil recommend asking yourself if the domain name is easy to spell? Saying, if the domain is not easy to spell, then the website is probably not going to perform well. Ideally, one wants their domain name to be short and memorable, a word that sticks. If you need to accrue more online reviews or maintain a high star rating on sites like Google, Facebook, Yelp, or Yahoo, consider using irevu, another application also found on MyDev.com. irevu is review management software that has helped businesses like hotels and restaurants quickly double the number of reviews they have and prevent their star rating from declining. In fact, with irevu, customers find their star rating increases!

Seventh, create a lot of content, this goes back to suggestion 4 of knowing the basics of SEO. Hopefully, you can write tons of content about your product or service without getting bored, “because if you get bored, you’re going to want to give up.” Remember to get started on creating content, “map out the keywords in your niche”, then come up with a plan of what you’re going to write about using those keywords. Google promotes websites that specialize. A furniture store shouldn’t be talking about banking, NFTs, or the pandemic on its website because Google will flag the business as not being serious or specialized in anything as it talks about everything. So be sure to use the Google search console from day one, note MyDev has its built-in analytics tools for users to reflect on and track the success of the website they just built. So, get in the habit of creating content daily because in the process “you’re flexing your creation muscles.” Even if it’s just taking a selfie on your phone and tagging your website, get in the habit of writing or recording podcasts daily!

Build your website today at MyDev.com

For any questions reach out to info@mydev.com or call (224) 279–1076.

[mydevofficial]

Project Management for Construction

Around the world, mega engineering projects are taking place. From the Stad Ship Tunnel being drilled through a mountain in Norway for a cruise ship to pass through, to the largest floating solar farm in the world being constructed in Singapore, such operations require tools and software to keep all parties informed. Enter Claritask, a project management system that ensures the entire building process runs smooth and efficient. Let’s focus on and look at some of the phases in which a project management system (PMS) assists construction projects.

Workspaces

A PMS is a software tool where one individual or a team of individuals can assign tasks and delegate subtasks to keep things structured and completed on time. So, in terms of a construction setting, the project manager will see, in real-time, how work is proceeding within each department and sub-department of the design and building crew. The ability to run multiple teams leads to improved productivity as every task is synchronized.

Responsibility

A PMS allows project managers to set an organizational hierarchy as to who’s responsible for what. No team or individuals are ever confused as to what they should be doing. Tasks are directly assigned by the project manager and he or she can see in real-time the work being done. Deadlines can also be set, so if segments of the project fall behind schedule, the project manager can assign two individuals or multiple teams to complete the same task. Thus, depending on the scale of the project, managers can zoom in to assign work to individuals or zoom out and assign work to entire teams.

Customer Satisfaction

A PMS empowers managers with the tools to see information and work progress. If a company chooses to be more transparent, it can even enable access to its clients and investors to view progress within the departments in real-time. This may sound dangerous or annoying. However, for companies that choose this option, it allows clients to have a greater degree of input throughout the building process. If granted access, clients can leave comments at the task level. These words can be seen by the project manager and discussed at the team or individual level to clarify deliverables. Having a customer leave a comment is non-intrusive and notifies the team directly about any requests or changes of direction if needed.

For example, if a client does not like preliminary plans, they can interrupt by leaving a comment on the designer’s current task relaying their grievance. The project manager will be notified about this comment and he or she can halt the design or construction process and request tweaking of the schematics or infrastructure layout making the customer satisfied regarding the new layout of the elevator shafts, plumbing, electrical, etc.

In addition, the developers behind Claritask understood that project managers and clients alike are often on the road visiting different sites or meeting with investors. So comments or changes don’t need to take place from a desktop or laptop. Comments can be carried out on an app via a mobile phone or tablet, that’s the beauty of PMS like Claritask. Having the ability to seamlessly leave a comment or interrupt tasks and assign new ones ensures client satisfaction because it demonstrates quality control in every department, at every level, throughout the process.

Organization                                                  

Speaking of being on the road, project managers can set due dates, demand that the team upload files, and view timesheet reports while away from their desks to ensure work is being done properly, on time. Perhaps a Claritask favourite among construction project managers is setting reoccurring tasks. After entering pre-defined criteria, project managers will know if employees performing certain tasks without being told to do so (like setting up daily safety equipment).

Optimize

For tax purposes, budgeting, team reviews, and future enhancements to the design and building process, Claritask offers a wonderful history feature. With history, project managers can quickly observe if, when, and who interrupted or completed a task in the past. Files can also be undeleted using Claritasks “recover” feature, so rest assured that no newbie or intern can permanently eliminate any vital file.

Let Claritask’s software do the heavy lifting and bring all your teams together to work seamlessly in sync. With so many project management systems to choose from, try Claritask and see that its fully dynamic software works well to operate your business. Plus, Claritask is soft on the wallet since it costs just a fraction relative to competitors.  

If you are searching for an optimal project management system, try Claritask at MyDev.com and sign up for free today.

For questions: hello@claritask.com or call +1 (224) 279-1076