#CX Tools and Platforms

[cxnet12]

CX Automation and Human Touch

CXNet presents an exclusive interview with Vijaybahu Joshi, Associate VP & Head of Experience Design at Jio Platforms Ltd. In this thought-provoking conversation, Joshi challenges the widespread adoption of Western CX models in India and makes a compelling case for bringing back the human element in customer experience.

[whos-starr]

Gone

Summary: What if it all went wrong? What if Hemlock got away with Omega? What if our heroes didn’t get the happy ending they did? If there’s one thing I can tell you, it’s that it doesn’t end well.

Word count: 1924

Notes: Break-it fic!!! Saw someone make a post about wanting a fic where everything goes wrong so here it is!!! I’ve been wanting one of these too but it ended up being a “fine I’ll do it myself” thing. It’s a quick one-shot, but here ya go hope you enjoy!

Tag list: @mantellmix @twinsunstars

The doors opened to a long catwalk, leading to a small landing platform. It was just large enough for a small fighter. Hemlock dragged Omega along, having lost nearly all his patience. And Omega knew it. His base was wrecked, his data gone, his CX troopers were unable to help him anymore.

“But I still have you.”

And that’s what haunted Omega as she struggled against the binders holding her and Hemlock together as he walked along the catwalk, towards the landing platform. His commander was right behind her. Scorch, was that his name? Omega had heard his voice before. He sounded like a clone. Omega didn’t want to believe he was a clone. Who would serve the very man causing so much pain to his brothers?

Hemlock looked at the small keypad in his hand, the one he tore off the CX operative that had been continuously following Omega and her brothers. He tapped a few of the buttons, then looked out almost triumphantly at the rainy skies. It was pouring, and Omega’s hair stuck to her face. From the clouds and rain came a familiar ship. It was black and red, and was a sleek new design. Omega had only seen a ship like it once before. It belonged to that same CX operative. It was the ship she’d been taken here on after she surrendered on Pabu.

Hemlock kept walking, his pace increasing as the ship landed. He was wasting no time. He stopped in front of the ship’s ramp and looked back for a moment at Scorch.

“Make sure no one follows us.” He said, the anger evident in his voice. Scorch nodded and took a charge out from his belt. He primed it and threw it back along the catwalk. Omega watched as it hit the metal ground and exploded. The ground she was on shook a bit, and she looked back up at the explosion as she stabilized herself. There was a giant gap in the catwalk now, separating the base exit from the landing platform. She took one last look before Scorch walked inside the ship and Hemlock followed, dragging her with. She pulled back again, and reached for the small dental tool hidden in her sleeve. She went to stab at Hemlock with it, desperate for any escape. But Hemlock held her arm back and ripped the tool out of her hand. He tossed it away and glared at her.

“I’ve had enough of this. Stun her.”

Hunter opened the doors, tired and injured and only thinking of Omega. He could tell Crosshair was the same. The doors opened to show what used to be a perfectly serviceable catwalk, now in two pieces. The side they were on, and the side where a ship sat ready to take off. He saw Hemlock, Scorch, and Omega in front of the ship’s ramp. Hunter crouched down on the catwalk, the rain blurring his view. He felt Crosshair rest his blaster on his shoulder. Scorch shot Omega with a stun blast, and she fell to the ground. Hemlock released the part of the binders on his arm, and put it on Omega. Scorch hit the switch on his blaster to revert it back to kill, and aimed at Hunter. Hemlock whispered something to him, and then entered the ship. Scorch kept the blaster aimed at Hunter and Crosshair with one hand, and dragged Omega inside the ship with the other. Hunter had enough. He shot at Scorch, anger fueling him. But between the torture earlier and the rain now, his vision was blurred and his senses overloaded. Crosshair went to shoot as well, with only a bit more accuracy than Hunter. Both wanted to fight for Omega, to get her back, and were willing to do anything. But they just couldn’t. Not anymore.

Scorch, spooked by the blaster shots, hurried inside the ship with Omega and closed the ramp. The ship began taking off. No. Hunter shot at the engines. The shields were already up. No. Crosshair stood and shouted something Hunter didn’t hear. No. Hunter had been here before. Six months ago on Ord Mantell, when he’d watched that shuttle fly away above him with Omega. No. Crosshair had been here before. Just a few days ago when he’d missed his shot at the operative’s ship. No. The ship flew away, up into the atmosphere and into hyperspace. No. No. No.

Omega woke up, she didn’t know how long she’d been out. She had hoped with all her might that seeing Hunter and Crosshair meant she would be safe. But as she opened her eyes, she only saw the familiar red and black walls of the operative’s ship. She noticed her hands were cuffed now, and she was sitting in the back of the ship. She looked around and saw Hemlock sitting in the pilot’s seat, aimlessly looking out at the blue streaks of hyperspace. Scorch was in the co-pilot’s seat, but was turned around and watching Omega. Of course. Hemlock would know better than to leave her unattended now. But she would still find a way out. It didn’t matter what prison he put her in, or whatever other place he had in store. She could escape. She would escape.

Or so she hoped.

Hunter sat in the cockpit of the Remora, just staring at the buttons on the console. Rex and what was left of the rebel clones showed up on Tantiss shortly after Hemlock had gotten away. They picked up Hunter, Wrecker, and Crosshair. Echo went on an Imperial shuttle with the clone prisoners.

Wrecker was laying on the floor, now with more med-patches and a monitor on his heartbeat. The monitor made slow, repeated beeps in the background. He’d been hit hard in the fight, between the creature in the jungle and the fight with Hemlock’s operatives.

Crosshair was sitting on a bench near the holotable. Howzer was sitting with Crosshair, attending to where his hand used to be. Rex was sitting in the cockpit next to Hunter. After a few moments of silence, he spoke up.

“…I’m sorry.” He said. Hunter glanced up at him, and sighed.

“Me too.” He replied. He really had nothing to say. He’d lost Omega. For a third time. He didn’t even get to see her before she was taken away again. The last time he’d properly talked with her was when Pabu was being invaded. And he wouldn’t ever talk with her again. Hemlock was off to who knows where, nobody had any leads on his location, and Hunter had almost no will to do anything at this point.

He was ready to give up. He knew he shouldn’t. He knew he should carry on for Omega. But he couldn’t bring himself to do it. He felt like such a failure. It was his job to protect her. He knew he was her brother, but more often than not he felt like a father. He felt responsible for her. He’d failed her. He’d failed himself. He’d failed his squad. Crosshair was right. Clone Force 99 died with Tech. But it took losing Omega for Hunter to see it.

Echo stood at a holotable, pouring over files and various information. It had been several years since Omega was taken. Maybe ten, now? Had it really been that long?

Echo was alone in the room. He’d kept the small Clone Rebellion alive, but it was getting harder every day. Clones were dying all around him, whether to the Empire or because the accelerated aging was catching up to them. He’d lost Howzer just a few months ago. But Wolffe had come to join them, not very long after the escape on Tantiss. He, Gregor, and Rex had gone off on a mission about a year ago. They never came back. And so Echo was left alone, running the rebellion and trying to find Omega. Hunter had given up entirely. Wrecker was kept busy with trying to get Hunter’s spirits up. Crosshair had decided to stay out of everything, and kept to himself nowadays.

Echo examined a file. Nothing. Nothing, day after day. Where could someone go in the galaxy where they could never be found?

Hemlock walked down the dark gray hallways of the Deero base. Deero was a nice place, by Hemlock’s standards. A small, rocky planet that was on the absolute edge of the outer rim. No one could find it. Besides that, it didn’t have much to offer. But it worked. Hemlock had built this new base underground, deep within the depths of the planet. The entrances were hidden above ground, and all landing pads were under rocks or hidden behind the natural formations of the planet. And the constant dust storms above ground kept scanners from seeing anything. He wasn’t making any mistakes with this base.

Hemlock set his datapad into the scanner and input his code. The blast doors opened and he walked into the second hallway, guarded by several ray shields. It was a similar construction to the Vault on Tantiss, but, of course, with added security measures.

Omega had been…troublesome, to say the least, when they first arrived at the base. When he left Tantiss, he went to the secondary facility on Daro where he was able to contact the Emperor and explain the situation. Lucky for him, he was the Emperor’s favorite and wasn’t blamed too heavily for the incident. But the Emperor never fully forgave. Hemlock’s climb to Scientific Minister had been slowed, but he was sure it would come soon.

Soon after, the Deero base was built and Omega was transferred there. She’d attempted to break out multiple times, getting very far on multiple occasions. But, a simple fix was easily administered. Simple, but effective.

Hemlock came to the end of the ray shielded hallway and input his code a second time. The second set of blast doors opened, revealing the main lab. His assistants and employees were bustling about, attending to their tasks and examining test results. They went around their stations, exchanging work and comparing data. In the middle of the room was a large glass capsule, filled with bacta. And inside, floating around, was Omega. She was hooked up to various cords and tubes, some of which kept her in the hibernation she was in. Others constantly took samples of her blood, flowing it out so tests could be made without any wait. He was ever so close to finishing Project Necromancer. Then he could be Scientific Minister. He had to be, once this was done.

He watched as Omega floated aimlessly in the bacta, remembering the naive child she used to be. When she was defiant, idealistic, and imaginative. Now she would never be any of those things. She didn’t have the chance. And never would get it again.

He was snapped out of his thoughts when someone tapped him on the shoulder. He snapped his head to look at the researcher bothering him.

“What is it?” He asked coldly, not fond of being disturbed.

“Uhm, sir,” The researcher started, her voice nervous and shaky. “We’ve done it. Project Necromancer is complete.”

[kirtitecuae]

Unlocking Customer Experience with Oracle CX Cloud in the UAE

In today's rapidly evolving digital landscape, businesses in the UAE are seeking innovative solutions to enhance their customer experience. Oracle CX Cloud emerges as a powerful tool, offering comprehensive applications that streamline marketing, sales, service, and commerce functions.

Oracle CX Cloud service in UAE enables organizations to gain deeper insights into customer behaviors and preferences, allowing for personalized engagement. This is especially crucial in the UAE's diverse market, where understanding local and cultural nuances can significantly impact customer satisfaction.

With features like AI-driven analytics and automation, businesses can optimize their customer interactions, ultimately leading to increased loyalty and retention. Moreover, the platform’s integration capabilities ensure seamless communication across various channels, providing a unified view of customer journeys.

As UAE businesses continue to adapt to digital transformation, Oracle CX Cloud stands out as a strategic partner in creating exceptional customer experiences that drive growth and success.

[busstalks]

10 Best Marketing Tricks for 2024

When it comes to business, leading the pack is everything in a rapidly changing domain of industry. So, as we approach 2024, let me give you the top 10 marketing advice that will help guide you through the challenges and also conquer the opportunities of the New Year:

1. Embrace AI and Automation

Marketing AI and Automation are changing the Game Editorial Staff AI-powered chatbots and predictive analytics make it easier to engage with customers. They also help to improve conversion rates, tweaked in real-time as necessary. For example, with the help of AI you can opt customer data analysis to tailor marketing campaigns in such a way that your message will be connected with your audience.

2. Leverage Social Media

Social platforms are an integral part of any marketing strategy. 2024: Produce engaging + interactive! Use Instagram Stories, LinkedIn articles & more. In this regard, some would say to create TikTok videos and whatnot. The key is as always consistency which builds your retinue of followers.

3. Invest in Content Marketing

Content remains the king. Create a blog post, video, infographic or podcast calendar Optimize your content for SEO and encourage it on search engines. An industry trends blog post that is well-researched can position your brand as a thought leader, for instance.

4. Customer Experience Must Be Your First Priority

Customer experience (CX) is the new big differentiator. Provide a seamless and easy customer experience at every possible touchpoint, whether that be on your website or through customer service. Set up feedback loops for ongoing improvement of your CX strategy.

5. Utilize Influencer Marketing

Why we are just now finding out about something — influencer marketing is already shifting. Micro-influencers (those with smaller, but ultra-engaged followings) will be even more valuable in 2024. Work with influencers that have the same values as you to create an image of reliability and authority.

6. Focus on Video Marketing

Videos are more engaging than textual content. Create videos that show consumers who you are as a brand, how your product works or what it do for them, and curated video content. These are the great platforms to reach a large audience like Youtube and Tiktok.

7. Optimize for Voice Search

Optimizing for voice search As smart speakers and voice assistants have become more popular, it is essential that you optimize your articles for voice search. Make sure your content is not formal and answer basic questions that 8/10 of an audience want to ask you. Adding schema is known to increase the possibility of showing up in voice search.

8. Incorporate Data-Driven Marketing

It is a form of marketing in which decision making is done using past data driven results. Use analytics tools for performance tracking all of your campaigns and customer behaviour. It enables you to tweak your strategies and get better results.

9. Three Ways to Tailor Your Marketing Efforts

And it has nothing to do with popping someone's first name in an email. Personalize messages through data based on customer preference and behaviour For instance, suggest products according to their purchase history or give exclusive offers for your customers based on any special occasion.

10. Stay Agile and Adaptable

Marketing is a field that has always been evolving — but never as fast and dramatically as today. Do not remain idle as the market changes and be prepared when you need to step away from your established way if it is outdated, or losing effectiveness. That ability to pivot is going to be the key to negotiating the uncertainties of 2024, a lesson we would all do well to heed.

Use these marketing tips to set your business on the trajectory towards success in 2024. And finally, as ever, the key to a very good marketing is knowledge and flexibility and putting your customers before anyone else always.

[labaap]

The Future of Digital Marketing: Trends to Watch in 2025

As we move closer to 2025, the digital marketing landscape continues to evolve at an unprecedented pace. The strategies that worked a few years ago are now being replaced by new, innovative approaches. For businesses aiming to stay competitive and relevant, understanding the emerging trends in digital marketing is essential.

This blog explores the key trends expected to shape the future of digital marketing by 2025, providing you with insights that can help you adapt and thrive in this dynamic environment.

1. Artificial Intelligence and Machine Learning in Marketing

Artificial Intelligence (AI) and Machine Learning (ML) have already begun to revolutionize digital marketing, and their influence is set to grow even stronger by 2025. AI-powered tools can analyze vast amounts of data quickly, offering insights that were previously unattainable. These tools enable marketers to:

Personalize content at scale: AI can help create highly personalized content tailored to individual user preferences, increasing engagement and conversion rates.

Automate customer interactions: Chatbots and virtual assistants, powered by AI, will handle more customer interactions, offering real-time assistance and improving user experience.

Predict consumer behavior: Machine learning algorithms can analyze past consumer behavior to predict future actions, helping marketers to anticipate needs and tailor their strategies accordingly.

2. The Rise of Voice Search and Conversational Marketing

With the increasing adoption of smart speakers and voice-activated devices, voice search is becoming a critical component of digital marketing. By 2025, it's estimated that more than 75% of households will own a smart speaker, making voice search optimization essential. Here's how you can prepare:

Optimize for natural language: Unlike traditional text searches, voice searches are more conversational. Optimizing your content for natural language queries will help improve your visibility in voice search results.

Focus on local SEO: Many voice searches are local, so ensure your business is optimized for local SEO to capture this growing segment.

Leverage conversational marketing: Engage with your audience through chatbots and live chat tools, providing instant responses and personalized experiences that meet the expectations of voice-savvy consumers.

3. Data Privacy and Ethical Marketing

As data breaches and privacy concerns become more prevalent, consumers are increasingly aware of how their data is used. By 2025, data privacy will be at the forefront of digital marketing, with stricter regulations and more informed consumers. To build trust and remain compliant:

Adopt transparent data practices: Clearly communicate how you collect, store, and use customer data. Transparency will be key in gaining consumer trust.

Invest in secure technologies: Use secure methods to handle data, ensuring that your business complies with data protection laws like GDPR and CCPA.

Ethical marketing practices: Shift towards ethical marketing by focusing on providing real value to consumers rather than exploiting their data. This approach will help build long-term customer relationships.

4. Content Experience (CX) and the User Journey

Content is still king, but the way users experience content is becoming just as important as the content itself. By 2025, the focus will shift from merely producing high-quality content to creating a seamless content experience (CX) that enhances the user journey. Key strategies include:

Interactive content: Incorporate interactive elements such as quizzes, polls, and infographics to make content more engaging and memorable.

Omnichannel content delivery: Ensure your content is accessible across all platforms and devices, offering a consistent and seamless experience whether users are on mobile, desktop, or tablet.

Personalized user journeys: Leverage AI to personalize the user journey based on individual behavior and preferences, making the content experience more relevant and engaging.

5. The Growth of Video Marketing and Augmented Reality (AR)

Video marketing has been a dominant force in digital marketing for years, and its importance will only increase by 2025. However, the integration of Augmented Reality (AR) is set to take video marketing to new heights:

Short-form video content: Platforms like TikTok and Instagram Reels have popularized short-form videos. In 2025, this trend will continue, with brands needing to create concise, engaging content that captures attention quickly.

Live streaming: Live streaming offers a unique way to connect with audiences in real-time, and it will become even more prevalent. Whether it's product launches, behind-the-scenes looks, or live Q&A sessions, live streaming will be a powerful tool for engagement.

AR-enhanced videos: Augmented Reality will allow brands to create immersive experiences, blending the digital and physical worlds. From virtual try-ons to interactive product demos, AR will make video content more engaging and effective.

6. Social Commerce and Shoppable Content

Social media platforms are increasingly becoming more than just places for social interaction; they are evolving into full-fledged e-commerce platforms. By 2025, social commerce is expected to dominate, with shoppable content playing a key role:

Integrated shopping experiences: Platforms like Instagram, Facebook, and Pinterest will offer seamless shopping experiences, allowing users to purchase products directly from posts and stories.

Influencer-driven commerce: Influencers will continue to play a significant role in driving social commerce, with brands collaborating with them to create authentic, shoppable content.

User-generated content (UGC): Encourage customers to share their experiences and showcase products in use. UGC not only builds trust but also drives more conversions by offering real-life examples of product satisfaction.

7. Sustainability and Social Responsibility

Consumers are becoming more conscious of the social and environmental impact of the brands they support. By 2025, sustainability and social responsibility will be integral to digital marketing strategies:

Green marketing initiatives: Highlight your brand's commitment to sustainability through eco-friendly products, packaging, and practices. Consumers are more likely to support brands that align with their values.

Social responsibility campaigns: Engage in campaigns that address social issues, whether it's supporting charitable causes, advocating for equality, or promoting community well-being.

Transparent branding: Be open about your brand's efforts in sustainability and social responsibility. Transparency will resonate with consumers who prioritize these values.

8. The Impact of 5G on Digital Marketing

The rollout of 5G technology will have a significant impact on digital marketing by 2025. With faster internet speeds and reduced latency, 5G will enable more sophisticated marketing tactics:

Enhanced mobile experiences: 5G will improve mobile user experiences, making it crucial for brands to optimize their mobile content and websites for speed and performance.

Real-time data and analytics: Marketers will have access to real-time data, allowing for quicker decision-making and more dynamic marketing strategies.

Advanced AR and VR experiences: The increased bandwidth of 5G will support more advanced Augmented Reality (AR) and Virtual Reality (VR) experiences, offering new ways for brands to engage with customers.

Conclusion

The future of digital marketing in 2025 promises to be both exciting and challenging. As technology continues to advance, marketers must stay agile and adapt to new trends to remain competitive. By embracing AI and machine learning, optimizing for voice search, prioritizing data privacy, and creating immersive content experiences, businesses can not only survive but thrive in the ever-evolving digital landscape.

Staying ahead of these trends will require a commitment to continuous learning and innovation. However, the rewards—improved customer engagement, increased brand loyalty, and sustained growth—will make the effort worthwhile. Start preparing now, and position your brand as a leader in the future of digital marketing.

[techwave1]

SAP CX Commerce Cloud | CX Implementation

Title: SAP CX Commerce Cloud: Elevating Customer Experience with Seamless Implementations

Introduction: In today's competitive digital landscape, delivering exceptional customer experiences has become a critical differentiator for businesses. SAP Customer Experience (CX) solutions, specifically SAP CX Commerce Cloud and SAP Hybris Commerce, are at the forefront of empowering companies to achieve unparalleled customer engagement and loyalty. Let's explore how these solutions enable seamless CX implementations and the comprehensive CX services that drive success.

SAP CX Commerce Cloud: Enhancing E-Commerce Experiences SAP CX Commerce Cloud is a powerful cloud-based platform designed to transform e-commerce experiences. It provides businesses with a flexible and scalable solution to deliver personalized and consistent shopping experiences across various touchpoints. Leveraging cutting-edge technologies, it enables seamless integration, real-time data insights, and exceptional customer journeys.

CX Implementation: A Roadmap to Success A successful CX implementation is pivotal for businesses aiming to provide outstanding customer experiences. SAP Hybris Commerce, now known as SAP CX Commerce, offers robust capabilities to help companies seamlessly implement and customize their e-commerce solutions. Through meticulous planning, streamlined execution, and effective change management, businesses can optimize their CX strategies and stay ahead of the competition.

SAP Hybris Commerce: Powering Omnichannel Experiences Formerly known as SAP Hybris Commerce, SAP CX Commerce Cloud empowers businesses with a unified platform to deliver consistent and personalized customer experiences across various channels, including web, mobile, and social. The platform seamlessly integrates with back-end systems, enabling businesses to efficiently manage their online storefronts and optimize inventory management.

SAP Customer Experience Hybris: Elevating Customer Engagement SAP Hybris Commerce, now part of the SAP Customer Experience suite, is a leading e-commerce solution that allows businesses to elevate customer engagement. By leveraging customer insights, intelligent marketing tools, and robust analytics, businesses can understand customer preferences better, enabling them to deliver tailored offers and personalized experiences.

CX Services: Comprehensive Support for CX Excellence Techwave's SAP CX Services offer businesses comprehensive support to ensure the successful deployment, integration, and ongoing management of SAP CX Commerce Cloud and SAP Customer Experience solutions. From implementation and customization to post-implementation support and optimization, Techwave's team of experts assists businesses in harnessing the full potential of their CX solutions.

SAP Customer Experience: Unifying Customer Touchpoints SAP Customer Experience encompasses an array of solutions, including SAP CX Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud. This integrated suite empowers businesses to deliver consistent, contextual, and meaningful interactions across the entire customer journey.

SAP Hybris Commerce Cloud: A Future-Ready Solution SAP Hybris Commerce Cloud, now SAP CX Commerce Cloud, is a future-ready platform that ensures businesses can quickly adapt to changing customer needs and market demands. With continuous innovation and upgrades, businesses can stay at the forefront of e-commerce excellence.

Conclusion: Embracing SAP CX Commerce Cloud and SAP Hybris Commerce is not just about keeping up with the trends; it's about revolutionizing how businesses connect with their customers. These solutions, combined with expert CX services, enable businesses to deliver unforgettable customer experiences, drive loyalty, and secure a competitive advantage in the digital era. Partner with Techwave for a seamless CX implementation and unlock the true potential of your e-commerce strategy.

[aiagent]

Top 10 Tools for AI Voice Bot Development in 2025

As we venture deeper into the AI-driven era, voice bots have evolved from simple command-based assistants to sophisticated conversational agents capable of understanding context, emotion, and intent. Whether you’re building a customer support bot, a virtual healthcare assistant, or a voice-powered productivity tool, selecting the right development platform is critical.

Here are the top 10 tools for AI voice bot development in 2025, selected for their innovation, scalability, and integration capabilities.

1. OpenAI Voice (ChatGPT + Whisper Integration)

Best For: Natural language understanding and multi-modal capabilities

OpenAI’s ecosystem has expanded rapidly, combining GPT-4.5/O4 models with Whisper’s speech-to-text prowess. Developers can now build deeply conversational voice bots using OpenAI’s API with support for context-aware dialogue, voice inputs, and real-time response generation.

Key Features:

High-accuracy transcription with Whisper

Real-time, emotional responses using GPT-4.5/O4

Seamless voice interaction via OpenAI’s API

2. Google Dialogflow CX

Best For: Enterprise-grade voice bots with complex flows

Dialogflow CX is Google’s advanced platform for designing and managing large-scale conversational experiences. With built-in voice support via Google Cloud Speech-to-Text and Text-to-Speech, it's a go-to for robust, voice-enabled virtual agents.

Key Features:

Visual conversation flow builder

Multilingual support

Google Cloud integration and analytics

3. Microsoft Azure Bot Service + Cognitive Services

Best For: Microsoft-centric ecosystems and omnichannel bots

Azure Bot Service paired with Cognitive Services (like Speech, Language Understanding (LUIS), and Text-to-Speech) offers developers a flexible framework for voice bot development with enterprise-grade security.

Key Features:

Deep integration with Microsoft Teams, Cortana, and Office 365

Powerful natural language and voice synthesis tools

Scalable cloud infrastructure

4. Amazon Lex

Best For: Building bots on AWS with Alexa-grade NLU

Amazon Lex powers Alexa and offers developers access to the same deep learning technologies to build voice bots. It’s especially useful for those building apps in the AWS ecosystem or needing Alexa integration.

Key Features:

Automatic speech recognition (ASR)

Integration with AWS Lambda for logic handling

Easy deployment to Amazon Connect (for call centers)

5. Rasa Pro + Rasa Voice

Best For: Open-source, customizable voice bots with on-prem deployment

Rasa is a favorite among developers looking for full control over their voice assistant’s behavior. Rasa Pro now includes voice capabilities, enabling end-to-end conversational AI pipelines including voice input and output.

Key Features:

Fully open-source with Pro options

Privacy-first design (on-prem support)

Custom NLU pipelines and integrations

6. AssemblyAI

Best For: High-accuracy voice transcription and real-time speech AI

AssemblyAI provides APIs for speech-to-text, topic detection, sentiment analysis, and more. Its strength lies in real-time audio stream processing, making it ideal for building voice interfaces that require instant feedback.

Key Features:

Real-time and batch transcription

Keyword spotting and summarization

Speaker diarization and sentiment detection

7. Speechly

Best For: Voice UI in mobile and web apps

Speechly is designed for creating fast, voice-enabled interfaces with natural flow and low-latency response. It supports both command-based and free-form voice input, perfect for apps needing intuitive VUIs (voice user interfaces).

Key Features:

Streaming speech recognition

Lightweight SDKs for mobile and web

Real-time intent detection

8. NVIDIA Riva

Best For: On-prem, low-latency voice applications at the edge

NVIDIA Riva leverages GPU acceleration to offer real-time, high-performance voice AI applications. Perfect for companies looking to run AI voice bots locally or at the edge for privacy or latency reasons.

Key Features:

GPU-optimized ASR and TTS

Custom model training and fine-tuning

Edge deployment and on-device inference

9. Descript Overdub + API

Best For: Personalized voice synthesis and cloning

Descript, known for its AI-based audio/video editing tools, also offers Overdub—its synthetic voice technology. With API access, developers can integrate lifelike, personalized TTS into their bots using cloned voices.

Key Features:

Realistic voice cloning

Easy editing and text-to-audio conversion

Ideal for media, podcasting, and character-based bots

10. Vocode

Best For: Real-time conversational voice bots using LLMs

Vocode is a developer-first platform designed to create real-time voice bots powered by large language models like GPT. It manages both speech recognition and TTS with low-latency pipelines.

Key Features:

Plug-and-play LLM integration

Streaming TTS/ASR

Fast API setup for voice-first agents

Conclusion

In 2025, building AI voice bot development isn’t just about basic speech recognition — it’s about crafting lifelike, responsive, and intelligent conversational experiences. Whether you're creating a support bot, in-app voice assistant, or a voice-enabled game character, the tools above offer powerful capabilities across every need and scale.

Choose based on your priorities — open-source flexibility (Rasa), real-time streaming (Vocode/Speechly), enterprise integration (Dialogflow CX/Azure), or next-gen LLMs (OpenAI). The future of voice bots is not only conversational but deeply contextual, personal, and proactive.

[meridianitsolutionsdubai]

How the Best Healthcare CRM Streamlines Patient Communication and Improves Outcomes

Based on leading healthcare customer experience (CX) trends, healthcare providers should prioritize three key objectives: lowering expenses, enhancing engagement with patients, providers, and partners, and boosting the quality of care and outcomes. To achieve these aims, there is an increasing need for effective, unified healthcare customer relationship management (CRM) systems that streamline communication and improve overall efficiency.

For sales and support teams, customer relationship management (CRM) can make the difference between happy patients and frustrated ones. Whether you're running a small clinic or a large hospital network, the healthcare CRM solutions offered by Meridian UAE can help streamline operations, deliver valuable insights into patient behaviors and outcomes, increase patient retention, and improve overall efficiency across your healthcare organization.

What is a healthcare CRM?

Healthcare CRM software is a tool designed to help medical institutions effectively manage and enhance their relationships with both current and prospective patients, as well as key stakeholders like providers, insurers, and suppliers. Its primary goal is to foster patient and client loyalty by ensuring HIPAA compliance and delivering improved experiences for both patients and healthcare staff.

Since patient satisfaction is closely connected to clinical results, healthcare CRM software supports better business performance by encouraging patients to follow treatment plans, consistently utilize healthcare services, and build lasting relationships with their healthcare providers.

Benefits of healthcare CRM

CRM systems offer a wide range of benefits. Below, we’ve highlighted some of the most frequently recognized advantages of healthcare CRM software.

Centralized and holistic view of patient data

Healthcare CRM software brings together patient details—ranging from medical records to appointment timelines—into a unified system, allowing healthcare professionals to conveniently view complete patient profiles and access essential data with ease.

Healthcare professionals can review complete patient information before consultations, share critical data and insights with authorized team members, make informed medical decisions, and develop customized treatment plans. For instance, using a healthcare CRM such as Zendesk, organizations can leverage 360-degree patient views to access interaction history, manage contact details, and tailor communication based on individual preferences.

Improved patient relationships and retention

Healthcare CRM systems enable providers to focus on patient relationships by sending timely, automated notifications about appointments, test outcomes, and other updates, along with customized care plans. This approach helps build patient confidence and reinforce the bond between patients and healthcare professionals, all while maintaining high service standards. Additionally, these platforms improve communication and deliver personalized services, boosting patient satisfaction, experience, and long-term loyalty.

Ensured security and compliance

Healthcare CRM systems are required to comply with stringent security and regulatory standards like HIPAA, ensuring the safe handling and protection of sensitive patient information. This minimizes the risk of data breaches and helps organizations remain aligned with industry compliance, fostering trust among patients, providers, and partners. Platforms like Zendesk allow businesses to enhance customer experience (CX) while upholding HIPAA standards, supporting both privacy requirements and service quality.

Advanced insights into patient and client experiences

Healthcare organizations can enhance patient experiences by utilizing CRM software. When integrated with analytics capabilities, these platforms can gather and evaluate user data to generate reports on activity and performance metrics, offering valuable insights into patient behaviors and preferences. By leveraging this information, healthcare providers can optimize their services, resulting in improved health outcomes and more efficient use of resources.

Reduced patient and team bottlenecks

With healthcare CRM software, businesses can automate administrative tasks and use pre-designed workflows to:

Obtain pre-approvals for patients.

Include payers in the coverage process to prevent future potential roadblocks.

Enable patients to pre-register for routine checkups.

Nudge patients to update the existing information in their patient records.

Enhance Patient Care with the Best Healthcare CRM by Meridian UAEIn conclusion, investing in the best healthcare CRM is essential for enhancing patient engagement, streamlining operations, and improving overall care outcomes. Meridian UAE offers cutting-edge CRM solutions tailored to meet the unique needs of healthcare providers. With advanced features, secure data handling, and powerful analytics, Meridian UAE ensures healthcare organizations can deliver exceptional patient experiences while maintaining efficiency and compliance in today’s competitive healthcare environment.

[cromptai]

Crompt AI — Your All-in-One AI Assistant

The Journey of Crompt AI: From Idea to Intelligent Assistant

It all started with a simple realization: despite the explosion of AI tools out there, most people weren’t feeling more productive — they were feeling overwhelmed. Every tool had its own app, its own tab, its own login. Creativity and focus were getting lost in the noise.

That’s when we saw the opportunity.

What if there was one assistant — not just another chatbot, but a truly smart, intuitive digital partner? One place where you could think, write, plan, analyze, create, and build — all without switching apps or losing momentum?

That’s how Crompt AI was born.

We brought together a small, passionate team of designers, developers, and AI enthusiasts. The mission was clear: combine the best of generative AI - ChatGPT, Claude, Gemini, and more - into a single, seamless experience. Something fast. Thoughtful. Personal.

After months of brainstorming, building, and fine-tuning, we created a platform that feels less like a tool - and more like an extension of you. Whether you’re writing, designing, learning, or coding, Crompt adapts to how you think and work.

Key Features That Make Crompt AI Unstoppable :-

All-in-One AI Superpower Crompt AI combines the brilliance of world-leading models like GPT-4o, Claude, Gemini, and more — all under one intuitive interface, giving you unmatched flexibility and control.

Intelligent Chat Companion Whether you need content ideas, smart replies, deep research, or instant summaries — Crompt AI chats with you like a pro, saving hours of effort.

Talk to Any File Upload a PDF, DOCX, Excel sheet, or even an image - Crompt AI reads, analyzes, and responds intelligently. It’s not just AI-powered, it’s file-smart.

Developer’s AI Wingman From writing cleaner code to fixing bugs or learning new frameworks, Crompt AI acts as your 24/7 coding assistant, ready to pair-program anytime.

Creative Automation Suite Need a tweet, blog, slogan, or pitch? Crompt AI unleashes creativity on demand, helping marketers, founders, and creators stay ahead of the curve.

Voice-Enabled Intelligence Say it, and Crompt AI gets it. Voice-to-text with smart context recognition makes interactions faster and more natural than ever.

Custom AI Personas Craft unique AI characters or bots for your team, brand, or audience — personalize your assistant for customer service, coaching, sales, and more.

Seamless Multi-Platform Access Whether you’re on desktop, mobile, or browsing the web, Crompt AI stays with you — consistent, synchronized, and always on.

Real-Time Collaboration Work as a team with shared AI conversations, co-editing, and integrated workflows designed to boost productivity.

Secure & Private by Design Built with end-to-end encryption and a strict no-data-leak policy — your ideas, files, and conversations stay yours, always.

Who’s powering Their Workflows with Crompt AI ?

Entrepreneurs & Founders Startup leaders rely on Crompt AI to ideate faster, craft pitches, build landing pages, and automate repetitive tasks — turning visions into ventures at lightning speed.

Creators & Content Strategists Writers, marketers, and social media experts use Crompt AI to spark ideas, generate engaging posts, optimize SEO content, and never face creative blocks again.

Developers & Tech Teams From debugging to documentation, Crompt AI serves as a smart coding partner — answering technical questions, reviewing code, and even teaching new languages.

Students & Researchers Academic users trust Crompt AI for summarizing textbooks, structuring essays, preparing study notes, and even breaking down complex topics into simple explanations.

Business Professionals From internal reports to external communications, Crompt AI boosts productivity for operations, HR, finance, and CX teams — making smart decisions faster.

Designers & Creatives Whether it’s drafting UI copy, naming a project, or brainstorming mood boards, creative professionals use Crompt AI to keep ideas flowing.

Customer Support & Sales Teams With personalized AI bots and auto-replies, teams enhance client interactions, handle FAQs, and close more deals — 24/7, without missing a beat.

Agencies & Consultants Digital agencies and freelancers use Crompt AI to scale client output, automate tasks, and deliver higher-value work in less time.

Flexible Pricing, Maximum Value

Crompt AI offers both a free plan with generous usage limits and affordable premium tiers for power users. The free tier ensures anyone can explore the platform without barriers, while paid plans unlock advanced features, larger context windows, faster speeds, and API integrations. Visit Crompt AI for current pricing details.

What Sets Crompt AI Apart ?

Crompt AI stands out by combining multi-model access, intelligent memory, and cross-functional tools into a single, seamless platform. It’s not just a chatbot — it’s a true AI workspace. Unlike others, Crompt AI supports collaborative conversations with multiple AI engines, long-form context understanding, and integrated task workflows. Built to save time, reduce mental overhead, and boost creative output, Crompt AI is like having a full-stack team in your browser.

Experience the future of AI, uniquely crafted for you — only at Crompt AI

Compatibilities And Integrations

Crompt AI is available via web with cross-device support in the works. Future updates will expand compatibility to iOS, Android, Mac OS, and Windows, offering a fully synced experience across desktop and mobile. Chrome and Edge browser extensions are in development to further embed Crompt AI into your daily workflows. With multi-agent AI chat and custom plugin support on the roadmap, Crompt AI aims to integrate deeply with your ecosystem.

Tutorials & Learning Resources

To help users maximize value, Crompt AI offers easy-to-follow tutorials, demo videos, and productivity templates. Whether you’re new to AI or building advanced workflows, you’ll find guidance through Crompt’s learning hub, blog, and YouTube channel — updated regularly with use cases and feature walkthroughs.

How Crompt AI Works

1. Ask Anything Just type your query — whether it’s code, content, design ideas, or business insights — and Crompt AI responds instantly using advanced AI models like GPT-4, Claude, and Gemini.

2. Upload & Analyze Drop in PDFs, images, websites, or documents. Crompt AI reads and understands your files, giving you summaries, answers, or actions in seconds.

3. Build with Simplicity Use built-in tools for writing, coding, designing, or researching — all in one place, without switching tabs or apps.

4. Get Instant Results Crompt AI gives you fast, accurate, and context-aware responses. No fluff. Just what you need to get more done.

5. Stay in Control Everything happens in your personal dashboard. No installations, no setup hassles. Just log in and go.

Reimagining Tomorrow with Smarter Technology To build the most human-friendly AI assistant - one that grows with you, works across your tools, and becomes a trusted part of your digital life.

[yfthg]

Top Most Innovative Use Cases of AI in Healthcare CX

NUMR CXM: AI-Powered Precision CX for the Healthcare Sector

NUMR CXM is revolutionizing patient experience (PX) and healthcare CX with predictive analytics, AI automation, and root cause feedback analysis. As hospitals and healthcare providers embrace digital transformation, NUMR helps organizations understand patient journeys, decode pain points, and proactively reduce dissatisfaction.

Key CX Capabilities in Healthcare:

AI-driven patient sentiment and NPS monitoring

Predictive analytics to flag risk-prone touchpoints (e.g., discharge, billing)

Multilingual text analytics for India-specific healthcare needs

CX dashboards aligned with HIPAA-compliant feedback workflows

NUMR CXM empowers hospitals, diagnostics labs, and telehealth providers to reduce churn, improve retention, and offer seamless care experiences across digital and physical channels.

Why AI is Redefining Customer Experience in Healthcare

The complexity of healthcare—long wait times, fragmented systems, and emotional urgency—makes AI a powerful CX enabler. With the right AI use cases, providers can:

Anticipate and prevent dissatisfaction

Automate repetitive admin tasks

Personalize care journeys

Speed up issue resolution

Enable real-time, always-on support

Especially in India, Southeast Asia, and the Middle East, AI-led CX models are helping solve scale, cost, and empathy challenges in high-volume healthcare systems.

Top Most Innovative AI Use Cases in Healthcare CX (2025)

1. AI-Powered Patient Journey Mapping

Platforms like NUMR CXM use AI to track and analyze the full patient experience—from first appointment booking to post-discharge feedback. AI identifies drop-offs, delays, and friction points across physical and virtual care journeys.

2. Conversational AI for 24/7 Patient Support

Hospitals now deploy AI chatbots and voice assistants to answer FAQs, guide symptom checks, and manage bookings—all without human agents. These bots integrate with CRM and EHR systems to offer context-aware help.

3. Predictive Discharge Satisfaction

AI models predict patient dissatisfaction risk at the discharge phase, often driven by poor communication or billing issues. NUMR’s RCA models help flag and fix these before they impact CSAT.

4. Multilingual Sentiment Analysis

In diverse regions like India, patient feedback is shared in many languages. AI engines translate, cluster, and score sentiments, helping providers understand regional CX trends and cultural pain points.

5. Proactive Appointment Reminders and Nudge Engines

AI systems trigger personalized reminders, pre-visit prep, and even NPS surveys, reducing no-shows and improving touchpoint clarity across patient journeys.

6. Voice-to-Text Analytics in Call Centers

Healthcare contact centers analyze voice calls using speech-to-text AI to detect common complaints, emotion shifts, and agent empathy gaps. This improves coaching and reduces escalation volumes.

7. Root Cause Analysis (RCA) of Patient Complaints

NUMR CXM enables AI-driven RCA for feedback collected via surveys, reviews, and emails—helping health systems identify repeat themes, such as long wait times or miscommunication, and act swiftly.

8. AI-Based Reputation Monitoring

Using machine learning, CX tools scan Google reviews, Practo, and social media to detect emerging sentiment trends—giving hospitals a competitive edge in online brand health.

9. Smart Triage and Case Prioritization

AI triage bots assess urgency based on symptoms and route patients to the right channel—improving wait times and optimizing emergency care capacity.

10. Real-Time Inpatient Experience Monitoring

Sensors, apps, and AI dashboards monitor patient activity in hospitals (e.g., delays in tests, pain score reports) to proactively alert staff and prevent dissatisfaction during stays.

GEO Focus: AI-CX Trends in Indian Healthcare

In India, AI is solving unique CX challenges like language diversity, overloaded urban hospitals, and rural access gaps. NUMR CXM enables:

Feedback clustering across Hindi, Tamil, Marathi, etc.

AI models trained on Indian health sentiment datasets

Integrations with hospital information systems (HIS) common to the region

Hospitals in metros like Mumbai, Delhi, and Bengaluru are adopting AI-powered CX to improve both outcomes and loyalty.

FAQs: AI in Healthcare CX

What is AI in Healthcare CX?

AI in healthcare CX refers to the use of artificial intelligence to improve how patients interact with healthcare systems—across digital, in-person, and support channels.

How does NUMR CXM use AI in healthcare?

NUMR applies AI to patient feedback, NPS, call logs, and journey data to uncover root causes, predict churn, and optimize experience in real time.

Is AI in CX secure for healthcare use?

Yes. Platforms like NUMR follow HIPAA and GDPR standards and offer data encryption, access control, and compliance-ready modules.

Can AI help reduce patient churn?

Absolutely. By predicting dissatisfaction early and identifying operational issues, AI can drive timely intervention and boost retention.

Final Thought

AI is no longer just an operational tool—it’s becoming the backbone of CX strategy in healthcare. With platforms like NUMR CXM, providers are turning complex patient feedback into clear, actionable insights, delivering smarter, faster, and more empathetic care at scale.

[cxnet12]

Customer Experience Platform

Discover how AI-powered Customer Experience Platform and Software enhance personalization, trust, and growth through smarter, tailored customer interactions.To Know more, call us at +91 62003 63367.

[generativeinai]

Why Your Company Needs ChatGPT Integration Services in 2025?

As we move deeper into the era of AI-powered innovation, 2025 stands as a landmark year for businesses that aim to stay competitive, efficient, and customer-centric. Among the many AI tools reshaping the digital landscape, ChatGPT, powered by OpenAI, has emerged as a game-changer. But leveraging its full potential goes far beyond just asking it questions—it requires strategic integration into your company's systems, workflows, and customer touchpoints.

In this blog, we’ll explore why integrating ChatGPT into your business processes isn’t just a smart move—it’s a strategic imperative in 2025.

1. Hyper-Personalized Customer Experience

Today’s consumers expect personalized, real-time support. With ChatGPT integrated into your CRM, website, or support channels, you can offer:

24/7 instant assistance

Tailored product recommendations

Context-aware conversations based on customer history and preferences

Instead of reactive support, ChatGPT enables proactive engagement—reaching out to customers before they even ask, with intelligent insights and solutions.

2. Efficiency Through Automation

Repetitive tasks kill productivity. ChatGPT integration can streamline operations by automating:

Email and message drafting

Report generation

Data entry and analysis

Internal knowledge base queries

Think of it as your AI-powered virtual assistant embedded into every department—marketing, sales, HR, finance, and customer service.

3. Internal Knowledge Management

In large organizations, locating the right information is a bottleneck. With ChatGPT integrated into internal systems:

Employees can query internal documents instantly

Training and onboarding become faster with AI-guided assistance

Complex SOPs become easy to navigate with conversational interfaces

This transforms the way teams learn, collaborate, and make decisions.

4. Multi-Channel AI Presence

In 2025, customers engage with brands across numerous platforms—Slack, WhatsApp, Teams, websites, mobile apps, and voice assistants. ChatGPT integration services enable:

Consistent brand voice across all channels

Seamless transitions between platforms

Unified customer data across interactions

A true omni-channel AI strategy requires more than a chatbot—it requires deep, strategic integration.

5. Data-Driven Insights in Real-Time

ChatGPT isn’t just reactive—it can analyze and summarize data, identify patterns, and generate insights from customer interactions, reviews, or support logs.

Integration allows your AI to pull data from:

BI tools

CRM platforms

ERPs

Marketing dashboards

This empowers your team with real-time decision-making capabilities, powered by natural language understanding.

6. Competitive Differentiation

In 2025, companies that lag in AI adoption will face stiff competition from leaner, smarter, AI-integrated rivals. Businesses that integrate ChatGPT:

Reduce operational costs

Offer superior CX (Customer Experience)

Adapt faster to market changes

AI integration is no longer a novelty—it’s a competitive necessity.

7. Custom Workflows & APIs

Generic AI solutions don’t cut it. Integration services allow ChatGPT to connect with:

APIs

Databases

Custom backend systems

This means your AI can:

Trigger actions (e.g., booking a meeting, issuing a refund)

Sync across tools (e.g., update Salesforce from a chat)

Understand your business logic and workflows

True business value emerges when ChatGPT becomes a core layer of your infrastructure.

8. Compliance and Security

In 2025, AI usage must align with privacy laws like GDPR, HIPAA, and industry-specific regulations. Professional integration services ensure:

Secure handling of user data

On-premise or private deployments, if needed

Governance and audit trails for all AI actions

Working with trusted integration experts helps you balance innovation with compliance and risk management.

9. Continuous Learning & Customization

Out-of-the-box ChatGPT is powerful—but imagine one fine-tuned on your company’s tone, industry jargon, and customer preferences.

With integration services, you can:

Fine-tune ChatGPT on proprietary datasets

Continuously retrain it with new insights

Evolve your AI assistant as your business grows

This leads to a smarter, more adaptive AI over time.

10. Future-Proofing Your Business

ChatGPT isn’t a passing trend—it’s part of a larger AI ecosystem evolving rapidly. By integrating it now, you prepare your business for:

Voice-enabled interfaces

Multilingual AI agents

Real-time data synthesis

AI-powered strategic planning

Being an early integrator gives you a lasting head start in agility, innovation, and customer engagement.

Final Thoughts

In 2025, integrating ChatGPT isn’t about experimenting with AI—it’s about embedding intelligence into the heart of your organization. From improving customer experience and internal operations to driving revenue and innovation, the potential is vast.

Partnering with a ChatGPT integration service provider ensures that you’re not just using AI—you’re using it effectively, securely, and strategically.

[thebotmode]

Shop, Pay, Done! - The Botmode

How WhatsApp is Replacing eCommerce Websites in 2025

Step 1: Product catalogue and adding to the cart

https://thebotmode.com/wp-content/uploads/2025/05/Untitled-design-14.png

Step 2: Adding Address

Step 3: Prepaid Payment Options Order Confirmation

The New Era of eCommerce is Here

In 2025, the eCommerce landscape is undergoing a seismic shift. Traditional websites are no longer the primary touchpoints for online shopping. Instead, consumers are gravitating towards platforms that offer convenience, personalization, and immediacy. Enter WhatsApp—a platform that has evolved from a simple messaging app to a comprehensive shopping destination.

At TheBotMode, we’ve been at the forefront of this transformation, helping D2C brands harness the power of WhatsApp to drive sales, enhance customer engagement, and streamline operations.

Why WhatsApp? The Shift From Browsers to Chat-Based Shopping

The Rise of Conversational Commerce

Consumers crave real-time interactions. WhatsApp’s chat-based interface facilitates instant communication between brands and customers, making shopping more interactive and personalized.

AI Chatbots as the New Shop Assistants

With AI-powered chatbots, businesses can provide 24/7 customer support, answer queries, and guide users through the purchasing process—all within the WhatsApp platform.

Trust, Familiarity & Convenience of WhatsApp

WhatsApp’s widespread adoption means customers are already comfortable using it. Integrating shopping experiences into a familiar platform reduces friction and builds trust.

Integrated Payments: How Transactions Are Now Seamless

UPI, Debit Card, Credit Card

WhatsApp now supports various payment methods, including UPI, Stripe, and other global wallets, allowing for seamless transactions within the app.

One-Click Checkout Within Chats

Customers can complete purchases without leaving the chat, streamlining the buying process and reducing cart abandonment rates.

Security Features That Drive Trust

End-to-end encryption and secure payment gateways ensure that transactions are safe, fostering customer confidence.

Personalized Shopping Through AI-Powered Recommendations

Customer Behavior Analysis Through WhatsApp Interactions

By analyzing chat interactions, businesses can gain insights into customer preferences and tailor offerings accordingly.

Smart Product Suggestions in Real Time

AI algorithms can suggest products based on browsing history and previous purchases, enhancing the shopping experience.

Role of Meta’s AI in Revolutionizing CX

Meta’s advanced AI tools empower businesses to deliver hyper-personalized customer experiences, setting new standards in customer satisfaction.

Impact on Traditional eCommerce Platforms

Decline in Website Traffic and Conversion Rates

As more consumers shift to WhatsApp for shopping, traditional eCommerce websites are experiencing decreased traffic and lower conversion rates.

Brands Pivoting to WhatsApp-First Strategies

Forward-thinking brands are adopting WhatsApp-first approaches, recognizing the platform’s potential to drive engagement and sales.

The Cost Efficiency and Engagement Advantage

Operating on WhatsApp reduces overhead costs associated with website maintenance and offers higher engagement rates due to its interactive nature.

Small Business Empowerment Through WhatsApp Commerce

Zero Dev Cost Setup for Shop Owners

Platforms like TheBotMode enable small businesses to set up shop on WhatsApp without significant development costs.

Direct Customer Relationship Building

WhatsApp facilitates direct communication between businesses and customers, fostering stronger relationships and loyalty.

Real-World Success Stories of 2025

Numerous small businesses have reported increased sales and customer satisfaction after integrating WhatsApp into their sales strategy.

The One-App Future is Now

WhatsApp is not just an alternative to traditional eCommerce platforms; it’s becoming the new standard. Businesses that adapt to this change are poised to thrive in the evolving digital marketplace.

Frequently Asked Questions

Can I really shop safely through WhatsApp?

Yes, WhatsApp employs end-to-end encryption and secure payment gateways to ensure safe transactions.

How do businesses set up a shop on WhatsApp?

Businesses can use platforms like TheBotMode to integrate their product catalogs and set up automated chatflows for seamless shopping experiences.

What payment methods are supported on WhatsApp in 2025?

WhatsApp supports various payment methods, including UPI, Stripe, and other global wallets, facilitating smooth in-app transactions.

Is WhatsApp replacing eCommerce platforms completely?

While WhatsApp is becoming a dominant platform for online shopping, it complements rather than completely replaces traditional eCommerce websites.

Is WhatsApp shopping available globally or region-specific?

WhatsApp shopping features are expanding globally, with availability varying by region and integration partners.

[brocoffeeengineer]

Why Great Experiences Beat Great Campaigns

In 2025, marketing isn’t just about compelling ad copy or eye-catching design—it’s about how your customer feels when they engage with your brand. The battleground has shifted from flashy campaigns to meaningful experiences. Customer experience (CX) is no longer a “nice-to-have” add-on—it’s the core of competitive marketing strategy.

Today’s consumers don’t just buy products or services; they buy experiences. Whether it's seamless checkout, lightning-fast customer support, or a personalized mobile journey, what happens between the “click” and the “thank you” defines brand loyalty more than ever.

The Shift: From Product to Experience

We’ve moved beyond the era where brands won market share solely through superior products or competitive pricing. Now, it’s about delivering frictionless, personalized, and emotionally engaging journeys at every touchpoint. Why? Because consumers are spoiled with choice and hyper-connected through social media and reviews. One bad experience can go viral—and one great one can build a loyal community.

According to a 2024 PwC study, 73% of customers say experience is a key factor in purchasing decisions, right behind price and product quality. Yet, only 49% of them feel that companies provide a good experience.

This gap is exactly where smart marketers are stepping in. They realize that CX is not just a job for customer support teams—it's a full-fledged marketing strategy.

Why CX Is Every Marketer’s Job Now

Your marketing team may create the first touchpoint, but what happens after that—how long a user waits for support, how personalized the recommendations are, how smooth the checkout process is—determines whether the customer comes back or vanishes for good.

Here’s how modern CX is reshaping marketing priorities:

Personalization: Customers expect brands to know them. AI-powered personalization tools now let marketers deliver targeted content, offers, and product suggestions based on behavior, not guesswork.

Omnichannel Consistency: Whether it’s Instagram, WhatsApp, your website, or an in-store visit, the experience needs to be seamless. This requires integrated data systems and unified brand messaging.

Responsiveness: Fast, helpful responses—especially via chatbots or live chat—can make or break the experience. A delayed reply can cost more than just one sale.

Feedback Loops: Brands that actively collect, analyze, and act on customer feedback build trust and loyalty faster.

Brands that deliver on these expectations win hearts, minds, and market share.

Real-World CX Wins

Several brands are leading the charge by transforming CX into a growth engine.

Zappos has long been famous for its customer-first culture. From no-questions-asked returns to 24/7 phone support, their commitment to delight has made them a legend in customer loyalty.

Spotify uses machine learning to create personalized playlists like “Discover Weekly” and “Release Radar,” keeping users coming back for experiences that feel custom-made.

Nykaa, a beauty platform in India, built its entire brand around personalized product suggestions, expert content, and easy customer navigation, leading to both increased engagement and conversions.

These are not isolated success stories. They're blueprints for how experience-first strategies are outpacing traditional marketing.

The Role of Technology in CX Evolution

CX and technology are now inseparable. Businesses are investing in CRM platforms, customer journey analytics, automation tools, and AI-driven personalization engines. It’s not just about being present on digital channels—it’s about mastering them.

Some of the top technologies shaping customer experience include:

AI Chatbots for 24/7 support

Voice Search Optimization

Predictive Analytics to anticipate needs

Augmented Reality (AR) for immersive shopping

Behavioral Email Automation

Companies are also increasingly using customer data platforms (CDPs) to stitch together user data from different sources, enabling more intelligent engagement.

As this trend picks up globally, learners are flocking to upgrade their skills through a Certification Courses for Digital Marketing in Thane that covers not just channels but the CX tactics behind them. These courses focus on user journey mapping, automation strategies, and data analytics—core tools of any experience-driven marketer.

What Happens When You Ignore CX?

If you're still spending more on ads than on customer experience, you're fighting a losing battle. Here's what neglecting CX can cost you:

Lost customers: 1 in 3 consumers say they would walk away from a brand they love after just one bad experience (according to PwC).

Poor word-of-mouth: Dissatisfied customers are more vocal—and more influential—than ever.

Lower lifetime value: It costs five times more to acquire a new customer than to retain an existing one. CX is the retention tool.

In fact, customer experience is now being used as a key performance metric for marketing ROI, alongside metrics like CAC (Customer Acquisition Cost) and LTV (Lifetime Value).

What’s Driving This Shift?

Several global and local factors have made CX the centerpiece of modern marketing:

Post-pandemic digital acceleration: Consumers got used to digital speed and convenience during lockdowns—and they’re not willing to go back.

Increased competition: With every niche saturated, how you serve customers has become the only real differentiator.

Voice of the Customer (VoC) platforms are empowering businesses to act in real-time, leading to dynamic marketing shifts.

Social media pressure: A single tweet or review can shape public perception. CX is now everyone’s business.

This shift has created significant demand for professionals trained in experience-centric marketing strategies. And in rapidly digitizing markets, this demand is being felt even more acutely.

For instance, in local regions where brands are increasingly embracing customer-centric models—especially in service-oriented sectors like retail, healthcare, and education—professionals are seeking upskilling through a Digital Marketing Course Thane to understand the nuances of CX optimization, omnichannel experience design, and feedback management systems. These learners recognize that traditional marketing is incomplete without CX fluency.

Conclusion

Customer experience is not a trend—it’s a transformation. In a landscape where attention spans are short and options are endless, creating memorable, seamless, and human experiences is the new way to win customers for life.

Marketers who understand the emotional and technical layers of CX are now leading the charge. They’re not just promoting brands; they’re shaping them from the inside out—across every customer touchpoint.

As this focus grows deeper in emerging urban regions, professionals are fast recognizing the need to build cross-functional marketing skills. That's why many are opting for structured learning through programs like a Digital Marketing Course, which blend customer psychology, technology, analytics, and content to create holistic marketing experts equipped for the new battlefront.

[concentrix]

How to Turn Your Customer Support Job Into a Long-Term Career

Many people begin their professional journey in customer support, seeing it as a stepping stone to other opportunities. But what if we told you that your customer support job could be much more than a temporary position? With the right mindset, skill development, and career planning, customer support can evolve into a fulfilling and long-term career.

In this blog, we'll show you how to grow from a frontline support representative to a seasoned professional in the field—one who’s valued not just for solving problems, but for creating exceptional customer experiences and leading change.

1. Shift Your Mindset: See the Bigger Picture

The first step is to view your customer support job not as a stopgap, but as a gateway to long-term growth. Customer support is at the heart of any business—it offers insights into customer needs, product feedback, and service gaps. Understand that you’re in a strategic position that directly influences customer retention and brand reputation.

Tip:

Treat every customer interaction as a chance to learn, lead, and improve your skills.

2. Develop Soft Skills That Set You Apart

Customer support roles are a training ground for soft skills that are in high demand across industries.

Communication: Learn to listen actively, empathize genuinely, and respond clearly.

Patience & Emotional Intelligence: Stay calm under pressure and understand different customer personalities.

Problem-Solving: Go beyond scripts—think critically and find efficient solutions.

These skills are not only transferable but also essential for leadership roles in the future.

3. Master the Tools and Tech

Today’s support professionals work with CRM platforms, live chat systems, AI bots, and analytics tools. Becoming proficient with tools like Zendesk, Freshdesk, Salesforce, and Intercom can give you a competitive edge.

Tip:

Volunteer to learn new platforms or take online certifications. Employers value tech-savvy support agents.

4. Take Initiative and Show Leadership

Don’t just follow the process—look for ways to improve it. Whether it’s optimizing response time, suggesting improvements to scripts, or mentoring a new teammate, taking initiative shows leadership potential.

Pro Tip:

Document your contributions. Use real examples to show how your actions improved KPIs or customer satisfaction.

5. Ask for Feedback and Growth Opportunities

Regular feedback from your manager can provide clarity on your strengths and areas for improvement. Also, express your interest in career progression. Many companies have internal growth paths from support to roles like:

Team Lead / Manager

Customer Success Specialist

Product Trainer

QA Analyst

Onboarding Specialist

Operations Coordinator

6. Pursue Learning and Certification

Invest in your education. Online platforms like Coursera, Udemy, and LinkedIn Learning offer courses in customer service, communication, management, and even business analytics.

Suggested Certifications:

Customer Service Fundamentals

Leadership and Team Management

CX (Customer Experience) Management

Six Sigma or Lean for Process Improvement

7. Network Within and Outside Your Company

Build relationships with colleagues across departments. Learning about sales, product development, or marketing gives you cross-functional insights. Join professional groups and attend industry webinars or events to stay connected and visible.

8. Set a Clear Career Path

Have a vision for where you want to be in 3–5 years. Identify roles that align with your strengths—whether it’s people management, training, analytics, or customer experience design. Then map the skills and milestones you need to reach that goal.

Final Thoughts

Customer support is more than answering calls and emails—it’s about building relationships, solving problems, and creating loyal customers. With continuous learning, a proactive mindset, and strong interpersonal skills, you can transform your current job into a rewarding and sustainable career.

Remember: Every great company needs professionals who can truly understand and represent the customer. Why not be one of them?

Ready to grow your career in customer support? Start today by learning something new, volunteering for a new task, or having a conversation with your manager about your future. Your career journey starts with your next move.