/rant ahead
You know, I'm a suuuper lazy person. When I order stuff in the mail, I don't care when it arrives, just that it DOES. I'll wait months. It's fine. I love Kickstarters and I don't care how long it takes them to start shipping stuff out. I love independent crafters and sellers and I know people have lives. All I want is my stuff while I still remember that I ordered it.
I draw the line at two. fucking. years.
And this isn't even a Kickstarter, you know, because for Kickstarters I don't care. This is. A normal fucking website, where you place an order like a normal person. Like Etsy. Like Amazon.
It had hands-down, THE nicest, prettiest, most gorgeous selection of ultra detailed enamel pins I have ever seen. These were ART. Dragon pins. Fantasy pins. Pokemon pins. All the pins! Not just one or two, no, I'm talking the PIN MOTHERLOAD of GORGEOUSNESS.
I placed a very generous order and was looking forward to new releases and going back for more.
And then they proceeded to string me along for two years. Every time I turned around, there was some other "emergency." And it's not even like I was bugging them about it. I waited for holidays. I waited solid MONTHS between reaching back out. But every time, it was something new.
Meanwhile, other people were receiving their orders and they were still sending out website updates and advertising their Patreon, and the website constantly said "still taking orders!" across the top.
I'm sorry. Going on two years for my single order and you're still accepting payments from people and fulfilling their orders, but for some reason, you can't do mine??
Maybe you need to stop taking people's money if you can't keep up, and fulfill your existing obligations.
I WAITED for any kind of apology. I waited for them to say they would give me a discount. Or a refund. Or throw in some freebie pins.
I have the entire email trail and not a single time was I offered any kind of apology. It's just a pure string of excuse after excuse after excuse. Like, at some point, as a business person, it literally doesn't matter if you feel sorry or not, but you are obligated to say it. If you actually care about your customer service, if you actually care about your customer being sympathetic to your life events.
These people clearly did not.
So, after two years, I finally opened up my package and got my lovely two-year-old pins. Do you think there were any freebies thrown in? Pins? Stickers? Prints? Cheap apologetic garbage???
No. There was nothing. And not once was I offered any kind of a discount. At this point, you know, 5% would have been expected. 25% would have been realistic and reasonable. PLUS one or two free pins, especially if they ever wanted me to come back, given my sizable order in the first place.
Anyway. I thought about calling this shop out just to warn people off of it, but the pins are just that good that even if I did, it would only give them more business. Which I don't want. I even went back and browsed their entire website and there are whole handfuls of premiumly priced pins that I would throw money down for right now, if I hadn't just had to wait two years for them to find their own asses and deliver after constant lies.
So I'm not going to say who they are. If you ask me to name them, I cannot in good conscience tell you. But if you see an independent pin website out there with a "hiatus but still accepting orders!" banner across the top, then order at your own risk. You can privately send me the name of a place and I will say yes or no.
But that's it. This shop is dead to me. I wish it wasn't. I would order again. For any sellers out there, take note: if you screw up THAT royally, you need to be acknowledging it, and you need to be offering freebies and/or discounts. I would have come back if they had just thrown me a damn bone. I wanted them to. I was waiting for it. It was so, so, so, so obvious that, two years later (!!!!) maybe even a small kind word would have been warranted!
But they didn't.
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Regardless of whether its real or not, people saying that "maybe they didn't know it was aprils fools" is funny to me. No they absolutely know. thats the whole point . its the best and maybe only way to do this whether its true or not.
Like imagine if you WERE in a relationship that had been deeply visible and wildly speculated on for basically all your formative years, with no signs of stopping. You've just got droves of people clamoring about every potential shred of information and following your every move and constantly speculating about this or tying it back to the relationship which might not have been true at certain points but happens to be now. What. Is the best. Funniest way to reveal that information? With max chaos?
Or imagine if you ARENT in that relationship but you know you'll never get peace from people asking you about it or wondering no matter what you do. AND you have a workplace and friends that LOVE a silly good joke. And committing to the bit. Whats the best way to leverage THAT. How can you absolutely level your fans.
Like Of COURSE they're gonna do an april fools announcement. Golden opportunity either way. no one knows if its real. half of the ruckus is people losing it trying to determine truth. You cant be two silly lil guys and NOT take advantage of a golden bit.
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I’ve only been catcalled once in my life, and I was a guy yelling “I’M ONLY 70 PERCENT SURE YOU’RE A GIRL, BUT I’D HIT THAT.”
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