#Customer Support Automation | Explore Tumblr Posts and Blogs

koobruk · 2 months

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Explore the transformative role of AI and chatbots in elevating customer experiences in the digital era. This article outlines how these technologies facilitate more efficient and personalized customer interactions, offering insights into their increasing adoption across industries. Learn how AI-driven chatbots can enhance communication, streamline customer service, and support effective marketing strategies to meet modern consumer expectations.

#AI in customer service #chatbot technology #digital customer experience #artificial intelligence #personalized customer interaction #customer support automation #AI benefits in business

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vinnovatetechnologies · 8 months

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vInnovate Successfully delivers Property Maintenance Service Mgmt ChatBot for the Middle East client. Key features - - Transaction-based conversational chatbot - Whatsapp Integration - Arabic Language Support

Powered by vInnovate's versaChat (AI-powered chatbot)

For more info, visit- https://lnkd.in/dzq6RRuz

#Multilingual Chatbots #Chatbot Best Practices #Chatbot Integration #AI in Customer Service #Chatbot Development #AI Chatbots #Voice Assistants #Customer Support Automation #Chatbot Trends #Personalized Chatbots

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automated-business-process · 1 year

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customer support automation

Understand in detail on the Creyoface customer support portal. Learn about various functionalities and how it can be useful for businesses.

#customer support automation

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ai-conversational-chatbot · 1 year

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customer support automation

Understand in detail on the Creyoface customer support portal. Learn about various functionalities and how it can be useful for businesses.

#customer support automation

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prolibytherium · 4 months

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Companies using """"""""AI"""""""" chatbots in place of customer service (usually with a veneer of pretending you are actually speaking to a real person, which might not be so immediately obvious to more tech illiterate people) pisses me off so bad because they are just SO fundamentally useless. The only information it can tell you is information more efficiently communicated with a FAQ page, and information that is Wrong because current chatbot technology is, in fact, not even slightly 'intelligent' and pretty damn bad at giving accurate answers to anything but the simplest questions.

Like there's no point to it besides hoping onto the flashy artificial 'intelligence' gimmick and paying for less customer service work hours, and so many companies will not only have this feature but make their actual customer service prohibitively difficult to find (and usually involving a labyrinth of automated phone menu systems that you have to navigate correctly in order to get to a person). Makes me want to kill.

#Attempting to navigate support for Uber drivers (not as a customer but like as someone who is fucking working for the company)#is one of the most hellish experiences I have ever had #Because their easily accessible 'driver help' feature is a chatbot and their phone system probably qualifies as a form of torture #Literally you have to figure out the correct sequence of answers to get to a human by trial and error and it will hang up on you if you hit #any number of automated 'dead ends'#There was one time I didn't get paid for a really expensive delivery because the fucking app kept crashing and it's like they're under #the impression that their shitty fucking app is just Too Functional for that to be a potential problem so you have to outright lie to #the phone system to get to a human about this particular issue #Was pacing on the sidewalk for at least 45 minutes feeling the most homicidal I have ever felt in my life before I finally managed #to get to a human and then the answer was 'we can't help you' which like. Yeah #Yeah you can't can you. Yea

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jinzouacting · 6 months

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periodically people have to be reminded that you should be against these large generative ai models because its aggregate content theft and not because of like "laziness" or whatever

#like yes the arts are wildly devalued which #goes in hand with this push to replace us en masse with ai to cut labour costs #and its disgusting to see #but if someone says its making art accessible to disabled people. and you talk about a guy who learned to draw with his feet #you need to take a good hard look at yourself #it feels bad to encourage the automation of art when in popular culture so much of our work is devalued but #as an artist!!! i am lazy. i use 3d models i trace photos i use custom brushes #sometimes you just aint drawing all that. the Laziness thing is a bad argument #whats bad is feeling entitled to Take the work of others without permission to train generative models!!! thats the problem!!!#just bc you're taking stuff en masse it doesnt make it better than stealing from one person. thats not the same thng as inspiration shut up #i think technology and tools evolve and its cool that I've found thinvs that support me as an artist #its not fucking about the machine learning its about theft how many times do we have to teach you this lesson

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chaoticeddie · 7 months

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y'all better hope and pray you never have to contact the thriftbooks customer service cause I am having a HELL of a time getting a response

#just trying to get a giftcard for my sister #and I'm getting an error message when I try to checkout #so I contacted customer support through their email form and didn't get a satisfactory response #I contacted their phone number and just got a bunch of automated options that didn't help #I contacted their chat support and was told to contact the cashstar gift card customer support #who told me to contact a different department #who then told me that they only deal with gift cards that have already been purchased #not errors with the website #and then directed me back to the thriftbooks customer service number with the automated options that are STILL NOT HELPFUL #I've submitted another email form cause that's my only option at this point #if they never get back to me I guess I'll just. tell my sister that I'll buy her whatever book she wants???

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ghoul-haunted · 8 months

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having a most Terrible Day but the sextus pompey-antony fic has successfully taken over some part of my brain. so.

#i cant log into my paypal account bc its attached to an old phone number i dont have anymore and i wanted to update it #BUT I CANT LOG IN BECAUSE IT WONT LET ME USE A DIFFERENT PHONE NUMBER #and their fucking customer service line is AUTOMATED and im SCREAMING and you cant send EMAILS TO THEM #im so upset that im going to have to like. end up sending a DM to their support account on twitter like my god would you just #hire people to answer your customer support line. so that i can get this fixed #what fucking clownery dictates that you cant email me a code and ask my security questions HUH what absolute CLOWN BEHAVIOR

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grimweathers · 10 months

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if experian ever manifested as a human being i would FIGHT THEM omg. i am trying to reach through my screen and strangle them.

#sent in my name change documents a couple months ago. they changed my name but only for like. automated emails #and have not changed my name for my CREDIT SCORE which was the POINT #have gone back and forth multiple times with customer support in which they were completely unhelpful #only for one of them to be like ‘oh you actually need to call a different department.’ HELLO?????#why didn’t you say that the first time #why on earth would i want to change my name for only my online profile and not my ACTUAL CREDIT REPORT????#you have all the info and my documents and now i need to do it all AGAIN with a different department??????#i’ll kick your ass.#river talks

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void-tiger · 11 months

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Some days I think I probably do need an actually trained service animal for mental health crap + the occasional chronic crap affecting my mobility.

But like��I don’t really want a dog. I want a Highly Trained mainecoon or norwegian forest cat. Just. This very large very fluffy very baseline breed intelligent cat known to take on BEARS (or, home invaders and men attempting SA).

I’d be THAT Crazy Lady walking this giant fluff monster most days, but other days just have my lap full of fluff when my hips-down don’t want to cooperate, or I need the comforting weight and fluffy company to hold the brain static at bay.

And some days…look. It hurts to grasp things. Or I risk dropping things. And cats can and will open cupboards and drawers if the handles let them hook their paws Just So to make up for the lack of opposable thumbs.

(Yeah yeah I know people are more accustomed to training dogs for this, but I’ve had quite a bit of luck training my “just housecats” as adults with various things, and people post the adventures they take with their mainecoons like, all the time…so think of what I could do with socializing and training a cat if I had the chance to do so.

(…also I just get along better with cats than dogs. They’re more tolerant to my need to not have a true routine. Also they poop in a box.)

#tiger’s musings #yesterday was…ugh. think my body was fighting off a minor respiratory illness #bUT because I’m also chronically ill + have to take an immunosuppresent it…was not good #like I kinda freaked my online friends out with what my symptoms were #but…I’m just. so used to this. so used to just holding onto walls because I get so unsteady and trying to sleep through these episodes #it’s…definitely Something. not ‘jUST psYCHoSOmATiC’ like I got gaslit into believing 5+ years ago #but…with what turned out to be AS and Probably a CTD and Currently Assumed IBS (but prolly also CTD imo)#I…hadn’t really had a chance to do more than ‘okay so I also have tremors’#but hey. I have to have my annual pcp visit so I’ll make myself whine about it and the fluttery/tight/visible chest&pulse issues then #(they’re probably related. POTS…kinda can cause high bp/tachicardia and sometimes tremors too.)#(and like. high bp is kinda something so common in my family in young adulthood it’s a ‘when’ vs ‘if’)#so…yeah. sometimes I think I might need some sort of chair and service animal #in addition to custom fitted compression globes #and probably compression shorts and spats and sleeves on my knees and elbows #aaaaand prolly custom arch supports. in addition to Nicer Shoes than an Okay $50 newbalance pair #which…yeah. you can see how all this would get Very Expensive Very Fast #(aaaaaaaand… hope I don’t idk. get dropped from my medicaid? listen they’re sending me automated messages to get my risk assessment done)#(and I’ve got so much going on that I would be Screwed even if I hadn’t aged out of my dad’s insurance)#(it definitely affects me being able to work and keep a job)

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zentranstech · 2 days

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IVRS Testimonial: Enhancing Customer Engagement, Operational Efficiency, Cost-Effectiveness, and Service Quality

Customer Testimonials: IVRS in Action Introduction Our Interactive Voice Response System (IVRS) has transformed the customer experience for businesses across various industries. We take pride in sharing testimonials from our satisfied clients who have witnessed significant improvements in customer engagement, operational efficiency, and overall service quality. These testimonials highlight the…

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vinnovatetechnologies · 8 months

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In today's digital age, businesses are constantly seeking innovative ways to enhance customer service, streamline operations, and drive growth. One technology that has emerged as a game-changer in achieving these goals is the chatbot. Chatbots, powered by artificial intelligence (AI), are revolutionizing the way companies interact with customers and manage internal processes. In this blog post, we'll explore how to leverage chatbots for business growth.

https://www.vinnovatetechnologies.com/blog_details.php?id=63&category=Chatbot+&title=How+to+Leverage+Chatbots+for+Business+Growth&sub_title=How+to+Leverage+Chatbots+for+Business+Growth&date=18+Oct

#AI Chatbots #Voice Assistants #Customer Support Automation #Chatbot Trends #Chatbot User Experience #Personalized Chatbots #Chatbot Integration #Virtual Assistants #Multilingual Chatbots

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ganesh85465 · 12 days

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WP Engine is a well-known managed WordPress hosting provider.

It offers a range of features and services tailored specifically for WordPress websites, making it a popular choice among businesses, bloggers, and developers who seek reliable, high-performance hosting solutions.

#Managed WordPress Hosting:#security #and reliability.#automated updates #and staging environments.#Genesis Framework and StudioPress Themes:#Access to the Genesis Framework for building fast #secure #and SEO-friendly websites.#Includes over 35 StudioPress themes for customization and design flexibility.#Global Edge Security:#Advanced security features including DDoS protection and Web Application Firewall (WAF).#Managed threat detection and prevention.#Content Performance:#Tools and analytics to measure and optimize content performance.#Helps improve site speed and SEO rankings.#Dev #Stage #Prod Environments:#Separate development #staging #and production environments for better workflow management.#Allows for testing changes before pushing them live.#Automated Migrations:#Easy migration tools to transfer existing WordPress sites to WP Engine.#Assisted migrations for a smoother transition.#24/7 Customer Support:

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smsgatewayindia · 12 days

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Simplify Your Communication for WhatsApp Business API Messages with SMSGatewayCenter's Shared Team Inbox (Live Agent Chat)

Businesses need to manage client relationships in an efficient and successful manner in the era of instant communication. With the help of the robust WhatsApp Business API, businesses can connect with their clients on a personal level. But handling these exchanges can get stressful, particularly for expanding companies that receive a lot of enquiries. This is where the Shared Team Inbox (Live Agent Chat) feature from SMSGatewayCenter is useful.

#WhatsApp Business API #Shared Team Inbox #Live Agent Chat #customer service #business communication #SMSGatewayCenter #automated chatbot #rich text chatting #scalable customer support #instant connectivity

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technon913 · 3 months

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innonurse · 3 months

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Health IT: Customer support software maker BirchAI acquired by Sagility

- By InnoNurse Staff -

BirchAI, a Seattle-based startup that develops software to facilitate customer support for healthcare organizations, revealed on Tuesday that it had been purchased by Sagility, a Denver-based health-tech company.