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blubberquark · 1 year ago

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Looking for Group

Somebody posted on Discord

Does anybody want to collaborate on a [game] project?

but nobody answered.

Nobody said yes. Nobody said no. Nobody even asked follow-up questions. And yet, people in that server really do want to collaborate on games and projects. What happened?

Obviously nothing happened because the asker did not specify anything. What kind of project? With who? For how long? What should I bring to the table if we collaborate? I don't know. I was busy anyway. Maybe I can set up the asker with other people, who weren't busy. But this is not an isolated incident. Every day, thousands of people ask in chat rooms, forums, and mailing lists "Does anybody want to collaborate?"

Answering with yes is a risky move. Imagine being on the other side, and somebody asks an open-ended question... Imagine being on the other side of "I am having a software problem, can anybody DM me?"

Nobody wants to be on the hook to be somebody's personal tech support without at least knowing the kind of problem, and nobody wants to commit, even tentatively, to a creative project. It's kind of a red flag. What can you do to allow others to message you, to just tentatively get you to agree, to just agree to ask you for more details of your project? What should you do so people who say yes don't feel like they are wasting their own time, and yours?

1. Scope

The most important thing to communicate is scope. It's less important what kind of creative project it is, but how big. Is it an ongoing side project? A weekend? A couple of hours a week for a couple of months?

There is a world of difference between "Does anybody want to collaborate on a weekend project?" and "Does anybody want to collaborate on an epic story with 20 characters, multiple storylines, lore, 50 hours of side quests, and 800 pieces of unique loot?"

2. Stakes and Commitments

The next most important thing is commitments. This is doubly important if you are working with friends. Sometimes you want to collaborate on Ludum Dare, and if your partner is busy on that weekend, you'd rather know now. Sometimes you want to submit a demo of your game to some kind of competition or showcase, and it has to be ready at a certain point.

Sometimes you are really putting your heart and souls into a project, and your friend is just in it "for fun" and thinks you are ruining his fun by taking the project seriously. Your "One Story You Had Inside Yourself" can be your friend's "Learn C++ in 21 Days". Your "ticket into the glamorous games industry" can be your friend's "goof off with blender for a couple of hours and then try a different hobby".

It's important to talk out stakes and commitments with your friends, because you might be able to rope in a friend into a project without doing this. You could rope a friend into your project and he starts resenting you a bit because you are gung-ho about art, and your friend just wants to spend time with you, and you are exacting and controlling and ask him to revise the dialogue/animations/3D models he contributed.

If you are talking to strangers, you can't rope them in. They just won't agree to work with you without details.

3. Skills

If you are asking for collaborators in a programming discord, chances are you will get replies from other programmers. Chances are, wherever you ask, your post will be seen by many people who are good at the things you yourself are already good at. Are you a programmer looking for programmers, or a programmer looking for level designers and artists?

There are many reasons for three programmers or three pixel artists to work together, but by and large, you need people who complement your skill set, but fit into your work flow. If you are working with Unity3D, you probably want to work with 3D artists who have rudimentary knowledge of git and C#, even if they aren't supposed to code, and you need rudimentary knowledge of their modelling software and workflows.

So when looking for people to work with, you need to tell them what you can do, what you can't do, what you want them to do, and how you want to work together.

4. Topic/Idea/Design/Genre

This is point #4. This is deliberate.

You could probably take the previous 3 points and cobble together a "looking for group" post. People rarely do that. They usually have an idea they want to realise. Ideas are a dime a dozen though, and you can still pivot later, after you have found your group members.

It can't hurt to include this. What kind of project do you have in mind?

5. Management and Art Direction

There is one more big thing to consider: If you already have a project in mind, you are taking control of the project. You are the boss, you decide that you are looking for four people to collaborate on a science-based dragon breeding MMORPG, any four people who sign up know what they are getting into. It makes sense that the topic is not open for discussion. It also makes sense that you are the project manager, because you made a list of skills and work that needs to be done, and you have worked all this out already.

We are looping back to point #2 here. Why should people commit to your project if you are holding the reins? What do they get out of it?

You should communicate as early as possible what the creative freedoms are, what kind of tone you want to pursue, and how free your fellow artists are to express themselves.

In a commercial project, you can have control because you pay people. If you are doing a game jam project, or just any unpaid hobby collaboration, you should consider giving the others some creative freedom.

In a game jam, you could just decide that somebody else gets the creative control when you pivot to a different idea. In a large, commercial project, it makes sense to delineate how much creative freedom an individual artist has. In an open-source project, the maintainer can just review a patch and decide not to use it.

Ideally, you should communicate early on how weird or wacky you want the result to be, whether you want something with broad commercial appeal, with a sombre and serious tone, or if anything goes. That would be a bit much for the initial post, so just give a hint whether this would be a good project for somebody who really wants to put pigs and frogs in every game, or a good project who wants to make a character based on her ex boyfriend that the player can shoot in the groin. Sometimes people have the most specific ideas...

If on the other hand you have no idea what kind of creative direction you want to go, maybe you shouldn't go this route at all. If you want to give creative control to a yet to be determined team member, why not join another team instead? If you don't know where the project is going, you can't really plan who and what skills you need anyway.

Examples:

A good request for a collaoration reads a bit like a dating profile or a job ad. It covers the five points mentioned above.

Hey, I am Robert, art director and senior gameplay programmer at Blubberquark Software. I am fluent (among other languages) in Python, C#, Lua, and Haxe. I would like to join a team working with Unity3D, libGDX, löve or Flixel for the upcoming Ludum Dare game jam, in the Hamburg area. I like to use Blender, Gimp, Wings3D, ASEPrite, TrenchBroom, LDtk, Tiled, Ogmo, or Crocotile 3D. I also learned some 3DS Max and Cinema4D in university, but I don't have a license for those.

Here's a fictionalised version of myself, looking for a game jam team. To be clear, I am not looking for a team, but if I was, I'd make sure I don't need to learn a new set of tools for a weekend game jam. I'd try to make sure we all know how to use the engine, and we all know how to use the same source control, and we can all build and run a project before the jam starts. I wouldn't want to do a Ludum Dare remotely, so all this goes in there.

Since this is about Ludum Dare, scope and stakes are clear, and the skills I would use are in there. Skills that are irrelevant to Ludum Dare are not mentioned. Topic and creative control will depend on the jam theme, which is TBD.

Hello, we are Jim (programming) and Julius (level design, turn-based games expert). We are working on a fantasy JRPG called "animecha generica" that we hope to sell on Steam. We already have a gameplay prototype with placeholder characters and pixel art, but we would like to work with a skilled artist to create more interesting character designs and expressive/emotive portraits for the conversation system. If you join us, you would create characters, character portraits, quest lines, and dialogue, and we would split the revenue thee ways. We are also looking for a musician (work for hire basis).

This sounds like an early-stage commercial project. There is an engine and a prototype, but the design seems to depend on the content, and the developers are looking for somebody who can contribute the content. The scope sounds rather large (probably at least 5 hours of gameplay, maybe more) and the time commitment would be full-time until release. The artist they are looking for would do a little bit of everything, from art direction and narrative design down to art assets, and there would probably be a lot of overlap between the roles of two developers and the artist. Everybody wears multiple hats.

This sounds really risky, and the success of the project would depend on none of the three developers screwing it up.

Hi, I am Takeshi Kovacs, and I am making a new game engine based on Vulkan rendering, with its on scripting language, but optionally scripted in Python or C#. If this sounds interesting to you, I would like to work with you on a small game project of your choice, and help you realise your game design to test the viability of my Vladimir-and-Estragon Engine. Pick any weekend game jam of your choice. Pacific Time Zone only.

This seems low-pressure, and of limited scope. It could be a good after hours project, but it's probably not necessarily a good fit for a beginning programmer. You'd learn a new and unproven engine and scripting language. Apart from wasted time, it can't hurt that much to try. If you are a beginner, you could try to implement Pong or Tetris with Takeshi's help.

If you take up this offer, you would enjoy significant creative control, but the main objective would not be to produce a game for people to enjoy, but example code, or a game mechanics as a proof of concept for the engine.

We are making an open source shmup written in libGDX. We are always looking for new contributors. We have 100 stars on GitHub, and 50 players, according to our analytics. For the next release, we would like to add new levels, new power-ups, more ships, more content. Play our game [here] or build it from source by [following] [these] [instructions] [(Outdated Wiki Page For Ubuntu 20.04)]. If you have experience with Steam Workshop, talk to us on [our Discord].

This project has a medium scope, semi-mature code base, and low time commitment. You could probably contribute some content, or a patch to the engine, and nobody would really rely in you to stick around. On the other hand, you have little influence on the overall game design. You could certainly try: You could make a pull request that completely re-vamps the gameplay, but at that point, you might as well start a hostile fork.

We at secret studio are making otome dating simulator. Want to have demo ready for PAX Moonbase. We are looking for multiple character artists who can draw our characters on-model on a work-for-hire basis, and two additional writers for our writing team. We are looking for candidates who have experience with authoring systems like twine, ink, Ren'Py, Visual Novel Maker, or RPG Maker. Experience with YarnSpinner is a plus, but not required. You have the opportunity to design your own otome love interests and story lines. You will be expected to work under our creative director.

Like the JRPG example above, this is a commercial project with a large scope and fixed design, but these people are looking to hire more people who wear fewer hats each to create content quickly. This looks like a job ad for a paid position. It should be! You would have some creative freedom, but since this is a commercial project, you will have to stick with the marketing demographics and write romance storylines for girls who like boys, and any ideas you want to convey have to fit into that framework. It looks like they are using YarnSpinner and an undisclosed game engine, and they are willing to teach you how to use their tools on the job, but they seems to expect a writing background, and some prior experience in the tools/workflow/production side of visual novels specifically.

Hi. My name is Jeff. I work in theatre and I produce radio plays. I have podcasting and sound recording equipment at work. I play the guitar, badly, and I can borrow an old Moog synthesiser. I want to collaborate on a game project, by producing foley sound effects, or recording short stings and jingles. I know some QBasic from back in the day, but I haven't programmed much since then. I have licenses for Ableton, Photoshop, and Autodesk Maya.

Jeff is looking for a group. Jeff is not looking for a big commitment. He is willing to help a project out. Jeff has listed some skills and things he could contribute to a project. He is not looking for a new full-time job, but maybe a paid side gig.

Hi. I am Raven Siege Tank Banshee Medivac, a sophomore student majoring in computer science and underwater basket weaving at New England University, Arkham. I can use Blender, Photoshop, and and Logic Pro. I would like to help out with an open-source game project. I would also consider doing a puzzle platformer together. I know some PyGame.

There is almost but not quite enough to go on in this one. In what capacity would Raven work in a collaboration? What kind of scope is right, here? Maybe Raven would like to work on that shmup written in Java, but as far as the puzzle platformer is concerned, we don't know why Raven can't just make it solo with PyGame and Photoshop.

TL;DR

If you want to find people to work together with, you must communicate scope, commitments, and skills you need and skills you bring to the table. Explaining what kind of idea you want realised is also important, as is creative direction, but not as important as the first three. Your post should look like a job ad. Read your post and think if you would join that project or ask that person to join yours.

#game development #project management #indie dev #game jams

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eretzyisrael · 7 months ago

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by Jon Levine

A Zionist organization is compiling names of foreign students on visas in the US who spewed anti-Israel bile at campus protests — and is hoping President-elect Trump will give the haters a one-way ticket back home.

So far, the group, Betar, has about 30 names of students from nations such as Jordan, Syria, Egypt, Canada, and the United Kingdom currently enrolled in some of the nation’s top universities, including Columbia, UPenn, Michigan, Syracuse, UCLA, The New School for Social Research, Carnegie Mellon, and George Washington University.

“We have started commencing lists of Jew-hating foreign nationals on visas who support Hamas,” said Ross Glick, director of the US chapter of Betar.

Betar has IDed the haters using a combination of facial recognition software and “relationship database technology” to weed out people who were busted at antisemitic campus protests over the last year.

“One of our issues is processing power, there is just so much video to work through,” Glick said.

Betar is already in contact with “prospective” Trump administration appointees in the Justice Department about how best to take action on those identified, Glick said.

Among those on the list is Momodou Taal, a British national and PhD candidate in Africana studies at Cornell University, who was suspended twice for participating in a pair of on-campus Palestinian protests, most recently in September.

University officials initially told Taal that the latest incident would lead to his F-1 visa being revoked, Newsweek reported.

The Ivy later backed down.

#betar #momodou taal #hamas supporters #foreign hamas supporters

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mysterialnos · 11 months ago

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Oooh, more than that, and I want to blab about it!

So in short CrowdStrike, a Cybersecurity company, more or less accidentally cyber attacked Microsoft's Cloud Services via a bugged update. Microsoft uses CrowdStrike's services for their Cloud Services, and missed the bug as well one way or another (in what I hope was an isolated check they did before uploading the updated version to their customers that happened to not have caught the fatal error.)

The update fatally corrupted Microsoft's Cloud System to such a degree that any of their customers using their Cloud Systems in their software were rendered useless.

What the lovely Dean doesn't say here is a lot of these Customers systems are whole POS systems. Aside from diners, every POS systems I've encountered since yesterday has been down and rendered useless: hotels, arcades, some general stores. Mostly it seems like bigger Customers/Companies (bigger companies are using Microsoft's Cloud Services).

Also if anyone is up for PMing me any outages they're experiencing that I don't have listed please lmk! I'm curious and would love to list.

So far I know:

Several Airlines

Several Banks

Several State's 911 lines

Several POS Systems (likely the VM issue)

Several Hospitals

TBC

(research/looking around. I don't have my computer cuz I'm stuck at an airport, but I might go through and see if I can find customer lists and get specific and otherwise update this.)

Here is a link to the Microsoft Cloud/Azure Outage report:

(This is the status history; it is the first ticket 1K80-N_8)

Here is a link to the VM (Virtual Machine) Microsoft Cloud/Azure outage that is currently still active:

(Since it is still active, it is listed on the front page)

rip windows

#CrowdStrike #Cybersecurity #Microsoft Cloud #POS #VM Outage #Azure Outage #ah when I say Microsoft's Cloud System I am referring to Azure tho Azure as I understand has more functionality than basic Cloud #Such as the VM capacity

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generativeinai · 5 days ago

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What Are the Real Benefits of Generative AI in IT Workspace?

The rapid evolution of artificial intelligence (AI) is reshaping industries—and the Information Technology (IT) sector is no exception. Among the most transformative advancements is Generative AI, a subset of AI that goes beyond analyzing data to actually creating content, code, and solutions. But what are the real, tangible benefits of generative AI in the IT workspace?

In this blog, we break down how generative AI is revolutionizing the IT environment, streamlining workflows, enhancing productivity, and enabling teams to focus on higher-value tasks.

1. Accelerated Software Development

One of the most direct and impactful applications of generative AI in IT is in software development. Tools like GitHub Copilot, Amazon CodeWhisperer, and ChatGPT-based code assistants can:

Auto-generate code snippets based on natural language prompts.

Detect bugs and suggest real-time fixes.

Generate test cases and documentation.

Speed up debugging with natural language explanations of errors.

This helps developers move faster from idea to implementation, often reducing coding time by 30-50% depending on the task.

2. Improved IT Support and Helpdesk Automation

Generative AI is transforming IT service desks by providing intelligent, automated responses to common queries. It can:

Automate ticket triaging and prioritization.

Draft knowledge base articles based on issue histories.

Offer chatbot-driven resolutions for repetitive issues.

Provide context-aware suggestions for support agents.

As a result, organizations experience faster resolution times, reduced support costs, and improved user satisfaction.

3. Enhanced Cybersecurity and Threat Analysis

In cybersecurity, generative AI tools can analyze vast logs of network activity and generate detailed threat reports or simulate new attack patterns. Key benefits include:

Anomaly detection using generative models trained on normal behavior.

Automated incident reports with plain-language summaries.

Simulated phishing and malware attacks to test system resilience.

Code analysis for security vulnerabilities.

By generating threat insights in real time, security teams can stay ahead of evolving threats.

4. Infrastructure and DevOps Optimization

Generative AI can help automate and optimize infrastructure management tasks:

Generate infrastructure-as-code (IaC) templates (like Terraform or CloudFormation scripts).

Suggest cloud resource configurations based on usage patterns.

Automate CI/CD pipeline creation.

Create deployment scripts and documentation.

This empowers DevOps teams to focus more on strategic infrastructure design rather than repetitive setup work.

5. Boosting Collaboration and Knowledge Sharing

Generative AI can extract and distill knowledge from large sets of documentation, Slack threads, or emails to:

Summarize key conversations and decisions.

Automatically generate project updates.

Translate technical content for non-technical stakeholders.

Help onboard new team members with personalized learning materials.

This promotes faster knowledge transfer, especially in distributed or hybrid teams.

6. Innovation Through Rapid Prototyping

With generative AI, IT teams can build quick prototypes of software products or user interfaces with simple prompts, helping:

Validate ideas faster.

Gather user feedback early.

Reduce development costs in early stages.

This fosters an innovation-first culture and minimizes time-to-market for digital products.

7. Enhanced Decision-Making With AI-Augmented Insights

By integrating generative AI with analytics platforms, IT teams can:

Generate real-time reports with narrative summaries.

Translate technical metrics into business insights.

Forecast system load, demand, or failure points using simulation models.

This allows leaders to make data-driven decisions without being bogged down by raw data.

8. Reduction of Human Error and Cognitive Load

Generative AI acts as a second brain for IT professionals, helping:

Reduce fatigue from routine coding or configuration tasks.

Minimize manual errors through guided inputs.

Suggest best practices in real time.

By offloading repetitive mental tasks, it frees up bandwidth for creative and strategic thinking.

Real-World Examples

IBM Watsonx: Helps automate IT operations and detect root causes of issues.

GitHub Copilot: Used by developers to increase productivity and improve code quality.

ServiceNow’s AI-powered Virtual Agents: Automate ITSM ticket resolution.

Google Duet AI for Cloud: Assists cloud architects with resource planning and cost optimization.

Conclusion

Generative AI IT workspace is no longer just a buzzword—it's a practical, powerful ally for IT teams across development, operations, support, and security. While it’s not a silver bullet, its ability to automate tasks, generate content, and enhance decision-making is already delivering measurable ROI in the IT workspace.

As adoption continues, the key for IT leaders will be to embrace generative AI thoughtfully, ensuring it complements human expertise rather than replacing it. When done right, the result is a more agile, efficient, and innovative IT environment.

#ai #artificial intelligence

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monpetitrobot · 7 days ago

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#AIImplementation #AIrisks #businessproductivity #enterprisesoftware #GenerativeAI #Salesforce #SAP #ServiceNow

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holystudentbasement · 12 days ago

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The Future of IT Operations with ITSM IT Service Management

The world of IT is evolving at a breakneck pace. As businesses rely more heavily on technology to drive performance, customer engagement, and innovation, the pressure on IT departments to deliver seamless, efficient, and secure services is growing. In this dynamic landscape, ITSM IT Service Management is emerging as a critical pillar for shaping the future of IT operations.

From traditional service desks to intelligent, AI-powered support systems, ITSM is no longer just about fixing broken systems—it’s about aligning IT with strategic business goals, optimizing resources, and delivering value at every touchpoint. So, what does the future of IT operations look like with ITSM IT Service Management at its core?

Shifting from Reactive to Proactive IT

Historically, IT operations have functioned in a reactive mode—waiting for issues to arise before resolving them. However, with the rise of ITSM IT Service Management, that approach is quickly becoming outdated. Modern ITSM tools are enabling predictive analysis, early-warning systems, and automation that help IT teams prevent problems before they impact end-users.

By integrating AI and machine learning, ITSM platforms can now analyze patterns in incidents, system behavior, and user reports to forecast outages, security breaches, or performance bottlenecks. This proactive approach drastically reduces downtime and enhances overall system reliability.

Integration with AI and Automation

Artificial intelligence is not just a buzzword in the world of IT anymore. It’s a reality that’s changing how service management is approached. In the future, ITSM IT Service Management will be deeply integrated with AI capabilities that handle ticket routing, automatic categorization, and even real-time resolution of common issues.

Chatbots and virtual agents are already replacing first-level support in many organizations, providing immediate answers to routine queries and freeing up human agents for more complex tasks. Automation will also handle tasks like software updates, server reboots, and user provisioning—accelerating operations while reducing the chance for error.

Emphasis on User Experience

The success of IT operations is no longer measured only by uptime or issue resolution time. In the coming years, user experience will become a core focus of ITSM IT Service Management. End-users expect fast, frictionless support whether they are logging in from a remote location or requesting a new application on-site.

To meet this demand, ITSM platforms are evolving to include self-service portals, knowledge bases, and mobile-friendly interfaces that empower users to resolve minor issues on their own. This shift not only improves satisfaction but also reduces the burden on IT help desks.

Agile and DevOps Integration

The future of IT is agile, and ITSM IT Service Management is adapting to support that agility. As organizations adopt DevOps practices to shorten development cycles and deliver software faster, ITSM must become more flexible and responsive.

ITSM processes are being reimagined to support continuous integration, continuous delivery (CI/CD), and rapid change management. The goal is to maintain governance and control while enabling fast-paced innovation—a delicate balance that future-ready ITSM frameworks are designed to support.

Data-Driven Decision Making

As IT operations become more complex, the role of data is becoming increasingly important. ITSM IT Service Management platforms of the future will provide robust analytics and reporting capabilities, enabling IT leaders to make smarter decisions based on real-time insights.

These insights will help in identifying trends, tracking SLA compliance, monitoring resource utilization, and measuring user satisfaction. With access to the right data, businesses can continuously improve their IT services and align them better with strategic goals.

Security and Compliance Focus

Cybersecurity threats are on the rise, and compliance requirements are becoming more stringent. The next generation of ITSM IT Service Management will play a key role in ensuring IT environments remain secure and compliant. Features like automated patch management, audit trails, role-based access control, and incident response tracking will become standard.

By integrating security protocols directly into the service management workflows, organizations can respond quickly to threats and maintain compliance with industry standards and government regulations.

The Role of Trusted Partners

As ITSM becomes more complex and essential, working with a knowledgeable and experienced service provider becomes critical. Companies like Olatech Solutions are leading the way by offering tailored ITSM solutions that combine advanced technology with real-world expertise. Whether it’s implementing a new platform, integrating automation tools, or training internal teams, having a reliable partner can make all the difference in future-proofing IT operations.

Conclusion

The future of IT operations is smarter, faster, and more user-centric—and ITSM IT Service Management is the foundation that supports this transformation. From AI-driven automation and predictive analytics to improved user experience and tighter security, ITSM is evolving to meet the demands of modern business environments. For organizations ready to embrace these changes, the future holds enormous potential for growth, innovation, and operational excellence.

#ITSM #it #mumbai #IT Service Management #ITSM IT Service Management

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aiworkflowassess · 2 months ago

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Top Workflow Automation Tools for HR, Service Requests, and Quotations

Workflow automation has become a critical element in modern business operations. From HR management to service requests and quotation processing, automation tools are transforming how businesses operate, saving time, reducing errors, and enhancing overall productivity. Here, we explore some of the top workflow automation tools that can streamline HR processes, service request management, and quotation workflows.

Why Workflow Automation is Essential

Manual processes can be time-consuming, error-prone, and costly. In today’s fast-paced business environment, organizations need efficient systems that automate repetitive tasks, allowing employees to focus on more strategic activities. Workflow automation tools not only reduce manual effort but also improve accuracy and scalability, making them an essential part of business growth.

Top Workflow Automation Tools for HR

Cflow Cflow is a powerful no-code workflow automation tool designed for HR teams. It helps automate critical HR processes like onboarding, leave management, performance reviews, and employee offboarding. Cflow’s intuitive drag-and-drop interface makes it easy for HR professionals to design custom workflows without requiring technical skills.

BambooHR BambooHR is another popular HR automation tool, known for its comprehensive employee management features. It handles everything from applicant tracking to employee performance and benefits administration, making HR processes smoother and more efficient.

Zoho People Zoho People is a flexible HR automation platform that helps manage employee databases, time-off requests, performance reviews, and training. It integrates seamlessly with other Zoho apps, making it a great choice for businesses already using the Zoho ecosystem.

Best Tools for Automating Service Request Management

Freshservice Freshservice is a widely used service request management tool that automates IT and service desk operations. It offers features like ticket management, workflow automation, and incident tracking, ensuring faster resolution times and improved customer satisfaction.

ServiceNow ServiceNow is a leading service management platform used by enterprises to automate IT operations, including service request handling. It provides robust automation features, including AI-powered chatbots and predictive intelligence for faster ticket resolution.

Zendesk Known for its customer support capabilities, Zendesk also offers powerful automation features for service request management. It helps businesses streamline support operations, reducing response times and improving customer experience.

Top Tools for Quotation Process Automation

Cflow Beyond HR workflows, Cflow is also excellent for automating the quotation process. It allows sales teams to quickly generate, share, and track quotes, reducing the sales cycle and increasing revenue potential.

PandaDoc PandaDoc is a popular document automation tool that simplifies the quotation process. It offers features like electronic signatures, real-time tracking, and automated workflows, making it a favorite among sales teams.

Proposify Proposify is a dedicated proposal software that helps businesses create stunning quotes and proposals quickly. It includes templates, content libraries, and automated follow-up features, making it ideal for sales teams.

Why Choose Workflow Automation?

Adopting workflow automation tools can significantly impact your business by:

Reducing Manual Workload: Automates repetitive tasks, freeing up employees for higher-value work.

Improving Accuracy: Minimizes human error by automating data entry and processing.

Enhancing Productivity: Speeds up processes, leading to faster turnaround times.

Scalability: Supports business growth by automating complex workflows as your company expands.

youtube

Conclusion

Choosing the right workflow automation tool depends on your business needs, team size, and the complexity of your processes. Tools like Cflow, BambooHR, Freshservice, and PandaDoc can significantly improve efficiency in HR, service request management, and quotation processing. By investing in the right automation tools, businesses can reduce costs, improve customer satisfaction, and stay competitive in an increasingly digital world.

SITES WE SUPPORT

AI Work flow Assess - Weebly

SOCIAL LINKS Facebook Twitter LinkedIn

#Youtube

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appitsoftware · 2 months ago

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APPIT Software | ServiceNow AI Solutions for Intelligent Business Operations 2025

Empowering the Future of Business with AI-Driven ServiceNow Solutions

As organizations step into the hyper-automated world of 2025, APPIT Software is leading the charge by leveraging the full potential of ServiceNow AI to power intelligent business operations. In partnership with ServiceNow’s powerful cloud platform, APPIT is transforming how enterprises manage IT, HR, customer service, and operations with real-time intelligence, predictive automation, and workflow optimization.

By combining ServiceNow’s generative AI capabilities with APPIT’s deep domain knowledge, businesses can now unlock operational excellence and scale their digital transformation with speed and confidence.

What Makes APPIT + ServiceNow AI a Game Changer in 2025?

APPIT Software enhances ServiceNow’s Now Platform® by embedding next-gen AI features that improve business efficiency, user experience, and decision-making. This includes:

Generative AI for Workflows: Instantly generate knowledge articles, automated responses, or solutions to incidents using natural language prompts.

Predictive Intelligence: Use machine learning to classify, assign, and resolve tasks faster than ever.

Virtual Agents & Conversational AI: Automate Tier 1 support and routine requests through intelligent virtual agents that learn and evolve.

Intelligent Routing: Direct tickets, service requests, and approvals to the right people—automatically and accurately.

APPIT makes ServiceNow smarter, faster, and more aligned with your unique business needs.

Transforming Key Business Functions Through ServiceNow AI

1. Intelligent IT Operations Management (ITOM)

APPIT uses ServiceNow AI to enable autonomous IT operations by:

Detecting outages or anomalies in real-time

Automating incident resolution

Predicting capacity needs

Generating self-healing scripts with AI

The result? Proactive IT management that improves uptime, reduces costs, and enhances user satisfaction.

2. Next-Gen IT Service Management (ITSM)

APPIT elevates ITSM by integrating ServiceNow AI with:

Smart categorization and ticket prioritization

Conversational incident reporting and resolution

Knowledge management with AI-generated articles

Continuous improvement with analytics-based recommendations

Organizations benefit from faster resolution times, improved SLAs, and happier end users.

3. AI-Powered Customer Service Management (CSM)

Customer expectations in 2025 demand personalization and speed. APPIT delivers with:

AI chatbots that solve complex queries instantly

Predictive support escalation

Automated case resolution paths

Sentiment analysis across channels

With APPIT and ServiceNow AI, your support center becomes a self-optimizing engine of customer delight.

4. Smart HR Service Delivery

APPIT modernizes HR processes by helping HR teams:

Deploy AI assistants for onboarding, FAQs, and benefits queries

Automatically route employee cases to the right HR agent

Provide self-service portals enhanced with natural language understanding

Analyze employee service trends to improve internal processes

In 2025, employee experience is digital-first and AI-smart.

Industry-Specific AI Use Cases with APPIT & ServiceNow

APPIT brings tailored ServiceNow AI implementations to:

Healthcare: Automate patient support, clinical workflows, and compliance tracking

Banking & Finance: Streamline loan servicing, IT compliance, and fraud detection

Retail: Optimize store operations, customer support, and inventory requests

Manufacturing: Manage service requests across distributed plants and supply chains

Government & Public Sector: Enhance citizen service delivery and automate document workflows

APPIT ensures ServiceNow isn’t just deployed—it’s strategically embedded in the fabric of each industry.

Why Leading Enterprises Choose APPIT for ServiceNow AI

✅ Certified ServiceNow Experts

APPIT employs certified ServiceNow developers and architects who specialize in AI-enabled modules, including:

Now Assist for ITSM and HR

Predictive Intelligence

Virtual Agent Designer

Flow Designer & Integration Hub

✅ Fast, Scalable Implementations

With a proven agile methodology, APPIT delivers faster go-lives and future-proof configurations that grow with your business.

✅ Governance and Responsible AI

APPIT integrates ServiceNow AI with strict governance controls to ensure:

Transparent AI logic

Audit-ready automation

Data security and privacy compliance

Human-in-the-loop processes

✅ Continuous Innovation & Support

Our long-term partnerships provide:

Ongoing platform optimization

New AI use case development

ROI analysis and reporting

24/7 managed support

The Road Ahead: Autonomous Workflows and Business Agility

As AI becomes deeply embedded in enterprise operations, APPIT helps you transition from reactive to predictive and autonomous workflows. In 2025, business agility means automating more, resolving faster, and making smarter decisions—without adding complexity.

#ServiceNow AI Solutions

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iscny11 · 2 months ago

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Selecting the Optimal Help Desk Services for Your Business

In today’s fast-paced digital landscape, customer satisfaction and internal efficiency rely heavily on responsive, reliable technical support. Whether you're running a startup or a mid-sized enterprise, having a structured system for managing IT issues, customer inquiries, and troubleshooting requests is critical. This is where Help Desk Services play a vital role in streamlining operations and maintaining a seamless workflow.

Businesses often overlook the strategic importance of selecting the right support solution, yet the 5th line in their operational setup can determine success or failure. Choosing the wrong system can cost time, money, and trust—making the right choice essential.

Understanding What Help Desk Services Provide

Help desk solutions are more than just ticketing systems. They encompass a broad range of tools and functionalities that support internal employees and external clients alike. Typical services include:

Incident management

Knowledge base creation

Automation for repetitive tasks

Live chat and multi-channel communication

Remote access and diagnostics

Analytics and reporting

Some platforms are cloud-based, while others may be hosted on-premise. Depending on the nature of your business, choosing between these models can significantly affect the flexibility, scalability, and cost of your service.

Identify Your Business Needs

Before comparing software, clearly outline what your organization actually requires. Ask yourself:

Do we need internal support, customer-facing assistance, or both?

What communication channels do we use (email, chat, phone, social media)?

How many tickets do we expect to manage daily or weekly?

Do we need integration with CRM or project management tools?

By understanding these core requirements, you'll narrow down the field and focus only on solutions that meet your actual business needs.

Cloud-Based vs. On-Premise Solutions

Cloud-based help desks offer convenience, automatic updates, and remote access, which is particularly beneficial for remote or hybrid teams. They’re easy to deploy and scale as your business grows. Examples include Zendesk, Freshdesk, and Zoho Desk.

On-premise help desks offer more control, especially over data and customization. These are ideal for companies with strict compliance regulations or those with internal IT infrastructure. However, they often come with higher setup and maintenance costs.

Evaluate User Experience and Interface

A feature-rich system is great, but it’s only as good as the experience it delivers to your team. A cluttered or complex interface may increase learning time and reduce adoption rates. Look for solutions that are intuitive, clean, and easy to train employees on.

Key considerations:

Is the interface mobile-friendly?

Can agents customize their dashboard?

How steep is the learning curve for new staff?

Free trials are a good way to test usability before committing.

Automation and AI Integration

Modern Help Desk Services increasingly include automation and artificial intelligence to streamline tasks. Automated ticket routing, chatbot support, and AI-based issue categorization can dramatically reduce response time and improve overall efficiency.

AI doesn’t replace human agents but enhances their performance by handling basic queries and allowing them to focus on more complex problems. Look for platforms that offer customizable workflows, auto-responses, and smart suggestions.

Scalability and Customization

A help desk that works for a 10-person company may not suit a team of 500. Ensure the solution you choose can grow with your business. Key features to consider include:

Modular pricing plans

Add-on capabilities (e.g., asset tracking, change management)

API access for custom development

White-label options for branding

Custom roles, permissions, and workflows are also crucial for aligning the tool with your internal processes.

Security and Compliance

Security is non-negotiable, especially when dealing with sensitive internal data or customer information. When evaluating vendors, review their security protocols, including:

Data encryption (at rest and in transit)

Two-factor authentication

GDPR, HIPAA, or other relevant compliance certifications

Regular security audits and incident response planning

A platform that fails to meet your compliance requirements could lead to legal complications and loss of customer trust.

Integration with Existing Systems

Most businesses already rely on CRM, email marketing, ERP, or other SaaS tools. Your help desk should integrate smoothly with these platforms to avoid siloed data and duplicated work.

Check if the solution offers native integrations or supports platforms like Zapier, which allows for customized automation across tools. Integration saves time, enhances data accuracy, and creates a unified workflow environment.

Training and Support

While many platforms are user-friendly, proper onboarding and training are still necessary for maximizing their potential. Choose vendors that offer:

Guided onboarding

Training resources like video tutorials, documentation, and webinars

Dedicated customer success managers or support teams

24/7 live support (if needed)

These elements can significantly impact how quickly your team adapts and how efficiently they use the tool long-term.

Final Thoughts

Investing in the right help desk system is a strategic move that affects every level of your business—from employee productivity to customer satisfaction. While there are many solutions on the market, the ideal choice should align with your goals, scale with your growth, and enhance your support operations without adding complexity.

By prioritizing usability, security, integration, and support, businesses can confidently move forward with a solution that not only solves problems but prevents them. If you're aiming to streamline communication and elevate service delivery, exploring the Best Help Desk Services for your unique needs is a step in the right direction.

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katarh-mest · 4 months ago

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ADHD Things - Day 2 of Vyvanse

I didn't get to crack this one open since I was out the door by 7:35 AM so this one is a bit retroactive.

Adding a new tag for this so I can find it in case the psych wants it. (No idea why he would want it! but better safe than sorry.)

7:00 AM - Wake up. I hate Tues/Thurs. Hurriedly ate some toast and drank some coffee and threw on some gym clothes. Found my missing foot lotion, so that was nice.

7:35 AM - Get ready to get out the door. The "phone/wallet/keys" mini checklist passed without incident. I did have to run back for a headband, though. One of my sensory issues has always been hair getting in my face. I need to stop letting them cut "face framing locks." Screw that.

7:55 AM - Remembered to schedule out my March sessions with coach. Had to move my Thurs 20th session to the 21st due to a follow up with the psych.

8:00 - Personal training session with Coach Joe. I warned him I started a new medication and probably shouldn't go too high intensity, but I can already tell that the tachycardia problem with Vyvanse isn't as intense with the phentermine. So that's nice. Did my workout without much drama. Guh. Resistance training sucks. Deadlift of 105 using the machine for 15 reps was the heaviest thing he had me do, although I did do 1 rep of 135 by accident. (it had 45 plates on and I missed my coaching saying 'do a warm up set without them.')

8:45 AM - took a Vyvanse

905: AM - Left gym after stretches, returned home

9:20 AM - Home. Finally remembered to get the gardening crap out of my trunk

9:30 AM - Checked into work. Immediately got smacked in the face with Chrome killing off my favorite extensions. Discovered that my organization blocks Chrome web store???? Started researching alternative testing software suites besides Selenium.

10 AM - Put in a ticket with my organization to unlock my Chrome profile :(

10:45 - Hunger kicked in. Ate cottage cheese and grapes.

11 AM - Started rooting around other software updates. Discovered that my screenshot software went subscription model; that ain't gonna get updated.

11:15 AM - Gave myself a short Tumblr break and here I am.

11:30 AM - Realized I am procrastinating working on the payment integration project for our client in Montreal. Better get on that. But also hungry. The room mate came out and fired up the air fryer, which I still find incredibly irritating. I should have never taught him how to use it. EARPHONE TIME! Oh no, a new Tasting History..... At least I opened up a spreadsheet for the Montreal client thing and prepped that while I watched it.

11:45 AM - Escaped the noise and started some laundry.

12:00 PM - Ate lunch - shrimp and pasta and broccoli. The reason I am so fat is because I am a good cook. Had a cookie. Corrected someone who was WRONG on the INTERNET in the comments of today's Tasting History episode. This is why YouTube is dangerous.

12:30 PM - Flipped laundry. Lunch break over. Next break I'll have to start the muffins to replace the cookies (I make one dessert a week.) I also still need to take a shower at some point..... Room mate discovered his scooter won't start AGAIN. Dude just needs to get a new battery.

12:45 PM. Found duct tape for room mate. Put a pomodoro timer on this browser to force me over to the work browser for the stupid Montreal client.

12:46 PM - Immediately had to end the session because I had to let my husband know that our football season tickets are due for renewal. School spirit is expensive.

1:15 PM Trying not to have a panic attack over the threats to dismantling Social Security. I can't afford to take care of my disabled sister on my own. My parents have been dead for 21 years but I'm the representative payee for my sister, and if she doesn't get her monthly check, we're fucked.

1:55 PM - Managed a solid chunk of actual work related stuff for the Montreal project. Had a bit of a breakthrough. The client is trying to get a new eCommerce payment system in place, but use our software to launch it. We need our API to pass in a JSON string to their API with all the correct information; all the documentation that the client sent me was for a fully integrated custom solution, which we would have to build as a special interface. That's 10K that we'd have to charge them for custom development. eCommerce platforms are all supposed to be standardized to avoid that. I'm trying to figure out if they can use our existing stuff to just pass in the value of the transaction and the necessary client account info. I think I finally found the right documentation.... right as my FitBit yells at me for not getting 250 steps in. This is why modern workplace life is not healthy.

2:15 PM - Folded laundry to appease the step count gods. Had my first analysis paralysis of the day where I briefly wavered between showering, doing another load of laundry (but then the clothes I am wearing would not be in the load), and making tea (so that the tea could cool while I was showering. Then I could be clean AND have drinkable tea when I was done, and THEN put the load of laundry in.) Order of operations was halted by remembering I was supposed to have baked the muffins during that last break instead. Fuck.

3:00 - Lost 45 minutes panic attacking about Social Security again.

3:15 - Muffins in the oven. "Panic" has led to "manic" and I realize I'm in the throes of amphetamine high. Definitely didn't experience this yesterday. I get myself back to work researching this stupid Payment vendor.

4:50 - The husband has returned and drops the bombshell that his anime club meeting is at 6PM tonight. I hurriedly start dinner prep. At least he put the muffins up for me.

5:20: Dinner is done for him, but I still have 10 minutes of kitchen cleanup. I set my food aside. I still have not showered. He started the dishwasher early, which means dirty dishes have to sit on the counter. Alas.

5:50 PM - I continued working while I slowly munched on my salad. I actually got to the point of getting an error message on their website in a JSON string which.... is exactly what I think I needed? I think I've done enough homework on this project and it's time to bring in an actual developer. I'm just a business analyst; my job is to do the homework so the more valuable people don't have to.

7:10 - Decompression time over. I'm full of food and calmed down from the afternoon panic attacks. NOW I CAN SHOWER! Well, first I have to swap the cats, and open the dishwasher, and oh yeah I needed to see if we still have a cobbler in town because my favorite boots are disintegrating... we do!

7:18 - Sister called. Had to make plans with her for Saturday.

7:55 - Clean! Realized I'd never started the second load of laundry so I did that before I showered. The analysis paralysis from earlier was no longer a threat, as showering NOW was more important than making sure the laundry had the previously dirty clothes in them. It's okay to not always be efficient. Time for vidya games.

8:00 PM - Jeuno night in FFXIV.

8:01 PM - Forgot about last night's patch.... had to restart the forbidden tools AND Discord.....

10:00 - Remembered to take out the trash for pickup tomorrow. At least it's only cool, not cold. Knocked out DuoLingo. Played with the cat. made some tea. existed.

12:30 AM - Stayed up too late reading fanfiction.

#adult adhd #actually adhd #adhd #adhd medication #vyanse #katarh adhd

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technorucs · 4 months ago

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Workflow AI Automation Using Microsoft Power Automate: Revolutionizing Business Efficiency

Introduction

In the era of digital transformation, businesses are continuously seeking ways to optimize workflows, improve efficiency, and reduce operational costs. One of the most effective ways to achieve this is through AI-powered workflow automation. Microsoft Power Automate, a robust automation tool, is at the forefront of revolutionizing how businesses handle repetitive and complex tasks. By integrating AI into workflow automation, organizations can enhance productivity, improve decision-making, and drive significant efficiencies across various departments.

This article explores how AI-driven workflow automation using Microsoft Power Automate can transform business operations, streamline processes, and maximize productivity.

Understanding Microsoft Power Automate

Microsoft Power Automate is a cloud-based service that allows users to create automated workflows between different applications and services. It integrates seamlessly with Microsoft 365, Dynamics 365, and other third-party applications, enabling organizations to automate tasks without extensive coding knowledge.

Key features of Microsoft Power Automate include:

Cloud-based Automation: Accessible from anywhere, ensuring flexibility.

AI Builder: Incorporates artificial intelligence for intelligent automation.

Pre-built Templates: Offers a variety of workflow templates for quick implementation.

Seamless Integration: Connects with hundreds of apps and services.

Robotic Process Automation (RPA): Automates manual and repetitive tasks.

Benefits of AI-Powered Workflow Automation

1. Increased Productivity

By automating repetitive tasks, employees can focus on higher-value activities, leading to improved efficiency and business growth. AI-driven automation reduces time spent on manual data entry, approvals, and report generation.

2. Improved Accuracy and Compliance

Manual processes are prone to errors and compliance risks. AI-powered automation ensures accurate data processing, adheres to regulatory requirements, and minimizes human errors.

3. Seamless Integration with Business Applications

Power Automate integrates with various Microsoft and third-party applications, allowing seamless data flow between different platforms, such as CRM, ERP, email, and customer support systems.

4. Cost Savings

Automating workflows reduces labor costs and operational inefficiencies, leading to significant cost savings. Businesses can allocate resources more effectively while improving service delivery.

5. Enhanced Decision-Making with AI Insights

AI-driven automation provides real-time insights, enabling businesses to make data-driven decisions. Power Automate AI Builder offers predictive analytics, intelligent data extraction, and sentiment analysis to optimize business processes.

Key Use Cases of AI Automation with Microsoft Power Automate

1. Automating Document Processing

Organizations can leverage AI to automatically extract data from invoices, contracts, and forms. AI Builder in Power Automate can process scanned documents, recognize text, and populate relevant fields in databases.

2. Customer Support Automation

Chatbots powered by AI can handle customer queries, automate ticket assignments, and provide instant responses, improving response times and customer satisfaction.

3. HR and Employee Onboarding

Power Automate can streamline HR processes by automating employee onboarding, document verification, and leave approvals, reducing administrative workload and improving employee experience.

4. Sales and Marketing Automation

AI-powered workflows can track leads, analyze customer behavior, and send personalized marketing campaigns. This ensures better customer engagement and improved sales conversions.

5. IT Process Automation

Automating IT support requests, security incident responses, and software updates reduces downtime and enhances IT service management efficiency.

Implementing AI-Driven Workflow Automation with Power Automate

1. Identify Repetitive Processes

Start by analyzing business processes that require automation. Look for repetitive, time-consuming tasks that can benefit from AI-driven automation.

2. Leverage AI Builder for Intelligent Workflows

Microsoft’s AI Builder allows businesses to integrate AI models into workflows. Users can train AI models for text recognition, object detection, sentiment analysis, and predictive forecasting.

3. Utilize Pre-built Templates and Connectors

Power Automate provides a wide range of pre-built templates and connectors to simplify workflow automation. Businesses can use these templates to quickly deploy automation solutions without extensive development efforts.

4. Test and Optimize Workflows

Before deploying automated workflows, test them thoroughly to ensure accuracy and efficiency. Regularly monitor performance metrics and optimize workflows for continuous improvement.

5. Ensure Security and Compliance

Implement role-based access controls and encryption to safeguard data. Compliance with industry standards such as GDPR and HIPAA ensures data privacy and regulatory adherence.

Future of AI-Powered Workflow Automation

The future of workflow automation is increasingly driven by AI, machine learning, and robotic process automation. Microsoft Power Automate continues to evolve, integrating advanced AI capabilities such as:

Intelligent Process Automation: AI-driven bots that learn from user behavior and suggest automation improvements.

Cognitive Services Integration: Advanced AI models for speech recognition, image processing, and natural language understanding.

Hyperautomation: Combining RPA, AI, and analytics to create end-to-end automation solutions for complex business processes.

Conclusion

AI-powered workflow automation using Microsoft Power Automate is a game-changer for businesses seeking efficiency, accuracy, and cost savings. By leveraging AI Builder, pre-built templates, and seamless integrations, organizations can streamline operations and make data-driven decisions.

As businesses continue to adopt digital transformation, investing in AI-driven workflow automation will be essential for staying competitive and enhancing operational efficiency. Microsoft Power Automate is the key to unlocking the full potential of intelligent automation and transforming business processes for the future.

#microsoft #power bi #workflow automation #artificial intelligence

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greenitcotech · 4 months ago

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How IT Ticketing Systems Improve Business Efficiency

In this article, we will explore how IT ticketing systems improve business efficiency and why investing in one can be a game-changer for your organization.

1. Centralized Issue Tracking and Management

An IT ticketing system serves as a centralized hub where all IT-related issues are logged, tracked, and managed. This eliminates the chaos of managing multiple support requests through emails, phone calls, or scattered spreadsheets. By consolidating everything into one platform, businesses can:

Track issues in real-time: IT teams can easily monitor the status of each ticket, ensuring timely resolution.

Prioritize critical issues: Critical incidents can be prioritized based on urgency and impact, reducing downtime.

Maintain transparency: Both IT teams and employees have visibility into the status of tickets, improving communication and expectations.

2. Improved Productivity and Response Time

One of the primary benefits of an IT ticketing system is its ability to improve the productivity of IT support teams. Automated ticket assignments and workflows ensure that the right issues are directed to the right people at the right time. Features like:

Automated ticket routing: Automatically assign tickets based on issue type, expertise, or department.

Predefined response templates: Use templates for common issues to resolve requests faster.

Notifications and escalations: Automated alerts ensure that no ticket falls through the cracks, and escalations are handled promptly.

These features drastically reduce manual work, allowing IT staff to focus on resolving issues rather than managing requests, resulting in faster response times and fewer delays.

3. Enhanced Collaboration Across Departments

An IT ticketing system fosters collaboration by enabling multiple team members to work together on resolving complex issues. It provides a platform where:

Team members can share updates: Comments, logs, and resolution steps can be documented and shared.

Cross-department collaboration: When an issue involves multiple departments, an IT ticketing system facilitates seamless communication and collaboration across teams.

This streamlined communication improves problem-solving efficiency and reduces the time required to resolve complex issues.

4. Better Reporting and Data-Driven Decisions

A good IT ticketing system provides detailed analytics and reports that offer valuable insights into IT operations. These reports allow businesses to:

Analyze issue trends: Understand recurring issues to address the root causes and prevent future occurrences.

Monitor IT team performance: Track key metrics like ticket resolution times, team productivity, and customer satisfaction.

Make data-driven decisions: Leverage historical data to improve resource allocation, enhance processes, and forecast future IT needs.

With detailed reporting, businesses can continuously improve their IT support processes, ultimately leading to increased efficiency and performance.

5. Scalability and Flexibility

As businesses grow, so do their IT needs. An IT ticketing system offers scalability to accommodate growing support demands without compromising efficiency. Whether you’re a small business or a large enterprise, a ticketing system can be tailored to meet your specific needs. Its flexibility ensures:

Seamless integration with other tools: Integrate the ticketing system with other business software such as CRM, project management, and asset management tools.

Customizable workflows: Customize workflows, user roles, and ticket categories to match your business processes.

This adaptability allows businesses to maintain high levels of efficiency as their IT support needs evolve.

6. Improved Customer Satisfaction

Ultimately, an efficient IT ticketing system enhances customer and employee satisfaction. With quicker response times, better communication, and transparency, users feel more supported and valued. Key features contributing to better satisfaction include:

Self-service portals: Allow users to resolve common issues on their own, reducing dependency on IT teams.

Knowledge bases: Provide a library of solutions for frequently asked questions, helping users find answers faster.

Satisfaction surveys: Gather feedback after tickets are resolved to continuously improve the support process.

When employees are empowered to resolve issues efficiently, it results in smoother operations and happier customers.

#it ticketing system

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