#Interview Questions and Answers For Freshers in BPO

[bpo-interview-tutorial]

9 ways to Improve quality scores

[carrergrowth]

7 Call Center Interview Questions and Answers

Imagine a world where customer questions go unanswered, issues unresolved, and help seems out of reach. In the fast-paced Canadian business landscape, such a scenario is simply unthinkable. This is where call center jobs in Canada come into play, serving as the frontlines of customer service. These roles are fundamental to businesses all over the country, where a friendly voice on the other end of the phone can make all the difference. In bustling cities and even remote areas of Canada, call center professionals are the backbone of communication, making sure that customer needs are not only met but exceeded. In a country known for its welcoming attitude and dedication to customer happiness, these jobs are more than just roles—they are the guardians of excellent service that push Canadian businesses towards success.

For the call center interview preparation, it's essential to showcase your active listening skills, emphasize your problem-solving abilities, and demonstrate your empathy and patience, all of which are highly valued in this field. Be ready to share specific examples from your past experiences that highlight these qualities, and research the company thoroughly to show your genuine interest in their values and services. Dress professionally, arrive on time, and maintain a positive, friendly demeanor throughout the interview. These customer service interview tips will help you stand out and make a lasting impression on potential employers.

Call Center & BPO Interview Questions With Answers for Freshers

Whether you're seeking an entry-level position or aiming for a more advanced role, acing the call center interview is crucial. The competitive nature of these interviews demands that you be prepared for a wide range of questions. In this section, we will delve into seven common call center interview questions and provide expert answers to help you stand out in the crowd. So, let's get started!

Tell me about your customer service experience

Answer: To excel in a call center, a solid foundation in customer service is essential. I've honed my customer service skills through several years of experience in various roles. In my previous position at [Previous Company], I was responsible for handling customer inquiries via phone and email. This experience allowed me to develop exceptional communication skills, patience, and empathy. I learned the importance of actively listening to customers, understanding their needs, and providing timely solutions. My goal has always been to leave every customer with a positive impression of the company and a solution to their problem.

How do you handle difficult customers?

Sample call center interview answer: Dealing with difficult customers is an inevitable part of working in a call center. My approach in such situations is to remain calm and empathetic. I believe that listening is the key to diffusing tense situations. I allow the customer to express their concerns fully while actively listening to their frustrations. Once they have shared their perspective, I reassure them that I understand their frustration and that I'm here to help.

In my previous role, there was a particularly challenging customer who was dissatisfied with our product's performance. After listening to his concerns, I patiently explained our troubleshooting process step by step. By addressing his issues systematically and offering alternative solutions, I was able to resolve his problem. He left the conversation satisfied, and his feedback later highlighted my dedication to finding solutions, even in challenging situations.

Can you describe a situation where you went above and beyond to help a customer?

Answer: Absolutely. In a previous role at [Previous Company], I encountered a situation where a customer was facing a complex technical issue. Although it was outside the scope of our typical support, I recognized the urgency and importance of resolving it promptly. I conducted thorough research, consulted with colleagues, and escalated the issue to our technical team.

During this process, I maintained regular communication with the customer, keeping them updated on our progress. After several days of collaborative effort, we successfully resolved the issue to the customer's satisfaction. They were genuinely appreciative of our dedication and commitment to resolving their problem, which further solidified their trust in our company.

How do you prioritize and manage your workload in a fast-paced call center environment?

Answer: Prioritization and time management are crucial skills in a fast-paced call center. I employ a systematic approach to ensure efficiency and effectiveness. First, I categorize tasks based on their urgency and importance. High-priority tasks, such as resolving customer issues, are tackled immediately, while lower-priority tasks are scheduled for later.

Additionally, I make use of tools like task lists and calendars to stay organized. I also practice the "two-minute rule," which means if a task takes less than two minutes, I complete it right away instead of postponing it. This approach helps me stay on top of my workload and ensures that no customer concern is left unaddressed.

What do you know about our company and our products/services?

Answer: Researching the company and its offerings is a crucial step before any interview. I've taken the time to familiarize myself with your company, and I'm impressed by your commitment to delivering exceptional customer experiences. Your product line, especially the innovative solutions you provide in the [specific industry], aligns with my passion for helping customers find the best solutions to their needs.

I also noticed that your company has a strong presence in Canada, which is particularly exciting for me. I believe my background and experience align well with your company's values and goals, making me an excellent fit for this role.

How do you handle repetitive tasks and stay motivated in a call center role?

Answer: Repetitive tasks are part and parcel of a call center job, but I believe there's value in consistency. To stay motivated, I focus on the bigger picture – the satisfaction of helping customers and contributing to the company's success. I remind myself that each interaction is an opportunity to make a positive impact on someone's day.

Moreover, I set personal goals to break the monotony. Whether it's improving my average call resolution time or learning about new products and services, having these goals keeps me engaged and motivated. I also make use of short breaks between calls to recharge, stretch, or engage in quick mental exercises to stay sharp and energized.

How would you handle a technical issue or system outage during a call with a customer?

Answer: For this call center final interview question, you can respond like this - handling technical issues or system outages during a call with a customer requires a delicate touch. My approach is to be transparent and empathetic. I would first apologize for the inconvenience and explain the situation honestly. Customers appreciate honesty and understand that technical glitches can occur.

Next, I would reassure the customer that I'm committed to resolving the issue as quickly as possible. Depending on the problem, I may ask them to hold briefly while I consult with our technical team or provide alternative methods for them to reach a solution. Throughout the process, I would maintain open communication, keeping the customer informed of our progress and ETA for resolution.

Conclusion

It's important to note the growing significance of work from home (WFH) customer service representatives, particularly within digital CX companies. These professionals are reshaping the landscape of customer service by delivering top-notch support and assistance directly from their homes. The rise of call center jobs from home has expanded opportunities for job seekers and allowed digital CX companies to tap into a global talent pool. This shift not only reflects the adaptability of the industry but also underscores the increasing importance of seamless digital interactions in modern customer service roles.

In the competitive world of call center interviews, preparation is key. By providing customer-centric interview responses, you'll increase your chances of making a lasting impression on potential employers. Remember, success in a call center role is not just about technical skills but also about your ability to empathize, communicate effectively, and adapt to various situations. With the right mindset and approach, you can excel in this dynamic and rewarding field, providing exceptional customer service and contributing to your company's success. 

Good luck with your call center interview journey!

[naukriskills]

BPO, KPO Customer Service and Job Interview for BPO Questions with Answers

Every fresher in India should apply for jobs in fast growing industries. Applying to such positions will definitely be a powerful foundation for the fresher's career. One such big industry is the BPO sector. For the fresher, clearing the multiple levels of a  BPO, KPO Customer Service BPO interview question may seem daunting at first. But a correct preparation strategy can take a new place and help them clear all trips. Registration for BPOBPO, as we believe it goes far beyond the call center. Any activity undertaken to outsource the specific functions of a business to a third party or customer is a part of the business process outsourcing umbrella. Freshers these days consider BPO to be a good priority area to work in, as India has a major job provider. As a fresher, appearing for your BPO interview may seem daunting. To help you in your preparation, we have given the top 30 BPO interview questions and answers. read on BPO Interview Questions Sample

Q1. What about you?

A.      This is one of the most basic BPO interview questions that an interviewer will ask in a fresh way. The first sentence of your answer should be influential enough for the interviewer. Your answer should have all the qualities for a job or designation.

Q2. Tell me something about BPO and how it works?

A.      BPO or business process outsourcing includes front-office customer services (eg tech support) and back-office business functions (eg billing). When a company plans to do non-core work effectively by an expert, they outsource it as a project to countries like India. This is called business process outsourcing.  Top Job on Naukriskils 

Q3.  Why do you want to join a BPO?

A.      Technology is evolving. As we are already seeing, the outsourcing market is evolving as well. Therefore, BPO companies are getting exposed to new work opportunities and projects. Now freshers joining the BPO / ITS industry can easily boost their skills and become doubly more productive in log runs. Furthermore, the scope of learning on the job is tremendous considering the fact that there is so much to talk about for seniors who have lived in this industry for so long. In addition, Best Job  BPO is today a rapidly growing segment for many large commercial brands. So now the freshers who join can take a good step to boost their career. This would lead to a paradigm shift to help freshers create a better future.

Q4. Why should we hire you?

Sir, you have asked me a good question, if you will give me an opportunity to work in your company on this post, then I feel that, using my skills and knowledge, I will play an important role in the up fitment of your company and I will prove it Do it I am a quick learner and am very honest with my work. Certainly sir, one day you will feel proud to appoint me here.

 Q5.What is a horizontal BPO?

Horizontal BPO function is focused outsourcing. The outsourcing partner or vendor specializes in specific tasks in the industry domain. Examples include procurement, payroll processing, HR, facilities management, and ERP software maintenance.Every fresher in India should apply for jobs in fast growing industries. Applying to such positions will definitely be a powerful foundation for the fresher's career. One such big industry is the BPO sector. For the fresher, clearing the multiple levels of a BPO interview question may seem daunting at first. But a correct preparation strategy can take a new place and help them clear all trips.

 BPO, as we believe it goes far beyond the call center. Any activity undertaken to outsource the specific functions of a business to a third party or customer is a part of the business process outsourcing umbrella. Freshers these days consider BPO to be a good priority area to work in, as India has a major job provider. As a fresher, appearing for your BPO interview may seem daunting. To help you in your preparation, we have given the top 30 BPO interview questions and answers. read on

 Some Questions

 Every fresher in India should apply for jobs BPO

https://www.naukriskills.com/noida/ites-BPO-KPO-Customer-Service-Operations.html

[yakesh]

Jobs for Freshers in Chennai with High Salary IT 2021 | Fresher Job Alert 2021

Welcome Graduates in this website contains Information Technology Jobs for Freshers in Chennai.

All The Vacancy Available here with the Official Web Portal. Easily You can apply.

Similarly Now a days fake offers available Every Where, That Proof also given below.

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Once You Applying a Job Mean you will play your role instead of you. Make sure Your CV is Perfect or Not.

Here, Best Template are available here just you can Try as Trial.

Definitely your CV will Get Shortlisted. Because of now a days Resume will Sort by Ai, Not a Manually.

Build Ai Resume

IT Company Official Websites List Jobs for Freshers

Infosys Apply Now

TCS Apply Now

Wipro

Cognizant

Mindtree Apply Now

Zoho

Accenture Apply Now

Tech Mahindra Apply Now

IBM

Amazon

Flipkart

HCL Apply Now

Dell

L&T

Fresher Job Alert 2021

Above all Web Portal are Updates each and every day Company official, If any Vacancy Available mean They will Release a Alert.

What is the Application Process to get Selected in Interview.

Minimum 3 Level of Interview in all the Companies,

First Round is QA that is Quantitative Aptitude Interview question and answers.

Second Round is Programming Test Through Online.

Once you completed the First and Second Round mean you will invited by HR Discussion.

In the Pandemic Situation there is no GD Group Discussion.

Therefore jobs for freshers in Chennai has Training Programs is must in one or two months based on the Field.

For Instance You did not receive an offer letter mean just move forward other options or Field.

However CHROME TECH will help you to get offer in IT for all.

Fake Job Call

Don't Give you money to anyone, If you Receive any call, it like just give the interview fee Rs 2000.

This things comes under Fraud Offers. PROOF CLICK HERE.

How to Find the Right Job or Real.

In Addition of all the Official application there is Number of opening and End of Registration This two thing they Mentioned.

If not mentioned mean that is fake. Once Analyze Everything after that register now.

Opening Positions Jobs for Freshers in Chennai

Java Developer, Business Associates Position are available more in India, so you and Try For that.

Same time Some HR not willing to hire a 2021 passed out Students. Because they don't have the proper guidance.

Thats Why that Batch will get affected, Jobs for Freshers in Chennai is very less opportunity.

Not getting any offer mean don't get abort try again and again we will help you to place in any field.

In Other words of IT just the BPO or Core. The is a huge opportunity there for the both Hardware and software Engineers.

In Conclusion All the Best for all the Engineering Graduates.

Fresher Job Alert 2021

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[place1india]

Top Job Interview Questions and Answers for Freshers Experienced

Most Common Interview Questions with Best Answers

Latest 2021 Sample Interview Questions and Answers for job seekers

Frequently Asked Basic Interview Questions Tips for Fresher without work Experience

Did you know Interview Criteria or what is Interview selection process, Basic scenario or which are the best Interview selection tricks  

Many job seekers are don't know how to Answers in first Interview. Here list of some Most Important Frequently Asked Interview Questions, best interview tips sample practice Questions with unique suggestion Example, attitude, behavior, JD, Job description, each an every position like Administration, Pharmaceutical, Engineering, Human Resources, Accounting, Finance, FMCG, Information Technology IT Software, Hardware, Banking, Sales Marketing, Hospitals, Supply Chain, Tours Travel Tourism, Educational, Logistics, E commerce, manufacturing, Airport ground aviation, Call center BPO/KPO, warehouse, SSC, HSC, Graduates.

[siva3155]

300+ TOP Team Leader Interview Questions and Answers

Team Leader Interview Questions for freshers experienced :-

1. Are you a team player? One of the initial requirements of being a team leader is to be a team player. The team leader interview will feature many questions pertaining to this. If you have already been a team leader in your previous company, the questions will be to the point and basic. However, if you were not a team leader in your previous company, but your interviewer sees you as a potential candidate forteam leader, then the questions will be more ambiguous and require a better understanding on your part. 2. Have you handled a team earlier, in any capacity? This question is more geared towards knowing whether you are comfortable with handling a team or not. In every company, there comes a time when a person needs to become an “impromptu” team leader and handle the team. This basically happens in smaller companies and startups, where a particular employee assumes dual or multiple responsibilities. 3. How do you handle differences between your teammates? There is no workplace that is without any differences between two employees. However, whether it makes a difference to the production and development in the company depends on how these differences are sorted out. The interviewer will try to find out whether you had any differences with other employees, or whether you ever worked with two employees who had differences, in a bid to iron out their differences. 4. How did you handle difficulties? If you provide them with satisfactory information about how you worked with the employees, or even worked out your differences with others, your chances of being hired as a team leader increase. 5. How did you best communicate with your team? For example, were you present with the team, in the thick of the action, always around to motivate, support and feedback, or were you absent allowing the team to get on with things independently and supporting them sporadically as needed? 6. What leadership styles did you use? Did you use them at the right times? For example, a sports team will often respond best to a visionary leader and/or a leader with a coaching style. The visionary leader inspires passion and desire in the team by making the team really believe in themselves and to see their future success and glory as not only possible but probable. The coach uses their experience of the sport and ability to motivate a person to play at their best and keep learning new skills. They are able to coax the best out of their players and their team. Other examples of leadership styles are: autocratic - this is where a leader directs the action without asking for much creativity or decision making from the individuals in the team themselves, and laisez-faire leadership - this is where leaders allow their teams to get on with things and check in with them now and again to monitor progress and provide feedback. Using certain leadership styles at the right time can be very important, such as when leading an already highly performing and highly skilled team, you may want to use a liasez-faire leadership style, letting the team get on with things while you focus on strategy and building partnerships with other parts of the organization or other organizations. 7. How did you develop your teams? For example, were you clear about skills needs in your team? Did you implement clear development plans for individuals and the team? What development activities did you encourage, such as training courses, soft skills workshops, on the job mentoring, coaching, etc? 8. What feedback did you receive from your teams about how you supported them? It is often the case that you don't know what your key strengths are, especially if those strengths come very naturally to you - you don't see them as anything special. So it is important to reflect on feedback that you received from your teams. What did people often say they appreciated about you? What positive feedback did you get from your bosses or peers? It might also be useful to contact people that used to work in your teams and ask them for feedback - people will remember the great things about you and will usually be only too happy to let you know what they are! In short Prepare well using reflective team leader interview questions and reflect on all the teams you have led (or in which you had a leadership role). Get feedback from others you have led as well as your previous peers and bosses. You now know what leadership styles you have used and how you have adapted these to different working contexts and needs. Be confident in your unique individual abilities. Know that you can make a difference in the job you are applying for, and talk honestly to that knowledge. Don't try to be something you are not, talk honestly and from the heart. 9. Have You Ever Had A Conflict With A Boss Or Professor? How Was It Resolved? Yes, I have had conflicts in the past. Never major ones, but there have been disagreements that needed to be resolved. I've found that when faced with a conflict, it helps to fully understand the other person’s perspective, so I take time to listen to the other person’s point of view and then I seek to work out a collaborative solution. For example, (list an example from your previous experience here). 10. What Is Your Greatest Weakness? Answer. I've had trouble delegating duties to others because I felt I could do things better myself. This, at times, backfired because I ended up with more than I could handle and the quality of my work suffered. But I've taken courses in time management and learned effective delegation techniques. I feel I've overcome this weakness since, over the past few years, I have been able to perform better.

Team Leader Interview Questions 11. How Will You Motivate Your Team? Answer. When it comes to motivating a team, the bottom line is to stay motivated. Involving all the members in the ongoing developments and progress of the company is extremely important. For this, I will communicate and interact with the team members and ask them to give me regular updates on their personal performances. There is also a need to celebrate both individual and the entire team’s performance. Asking for innovative ideas and focusing on recognizing excellent performance will also be on my priority list. I will also set challenging goals and push the team to work hard in order to accomplish them. I will encourage consistency and transparency within the team. Letting the members know why they have been assigned a particular task is important to me since it gives them a direction and increases the productivity as well. (You could also list a past experience where you brought in phenomenal change and record breaking productivity!) 12. What is the difference between Team Leader and manager? Well a team leader is a person who protects their team at all times but the team leader also build their team up and not down(motto)A team leader just don"t have a team to be a leader the person was maybe pick to be a leader because the may show manners,greed,trust,honor,and other things. A manger is a type of person who works at a job.The person who is the manger can hire people or even fire people and that"s the definition for MANGER & LEADER thanx n follow on facebook:-) 13. What is the importance of being a successful team leader? Being a team leader is important so that you can direct you teammates in the right direction. When they need motivation, you motivate them! When there is a team dispute, you settle it! A leader unites a team so that they can accomplish one common goal... winning usually..... Having a strong team is imperative for every team because then they have someone to rely on no matter what! 14. What is the difference between a team player and a team leader? A team leader need to be a team player also - but they need extra skills, such as motivational ability and an understanding of their team members strangths and weaknesses. 15. Qualities of a team leader? Know your team. Meet your team. Train your team. Grow your team. Set objectives for each team member. Review the performance of each team member. Inspire your team. Socialise with your team. Thank constantly. Praise constantly. Communicate constantly. Eliminate. Really listen. Many of us Accept honest criticism Think strategically. Have a role model. 16. What are job responsibilities of a team leader in Software Developement? Qualilty of leadership. 17. How do you fill a self appraisal form for a BPO Team Leader? To what extent does the employee display a positive, cooperative attitude toward work assignments and requirements? Consider compliance with established work rules and organizational culture. 18. What are the advantages and disadvantages of being a team leader? Advantages: Promotion both money wise and structure wise Looked upon as a responsible individual Looks good on a resume/CV Disadvantages: Get the blame for problems within the team Personal mistakes stand out a lot more Stress becomes a major factor 19. Should a good team leader allows conflicts to be worked out? A good team leader should encourage conflicts to be resolved. Depending on the situation it could be resolved simply by the members or the Team Leader may have to get involved to moderate the situation. 20. What is the role of a team leader it? To follow everyone else around and do as he/she is told by the team. 21. What do you like best as a team leader? Having the opportunity to set an example for others, in regards to the true meaning of team spirit. 22. What are the objectives of a team leader? The objective of a team leader is very important, they have to be an example to there boys & girls. Also the main objective is to lead there team into the goal that they have such as... Win a Basket ball game Get the team ready for a relay race etc. So the objectives that are given towards them is to get them ready (Train them) that is why we have people called a Team leader. Getting the team for a race, is really common to the top just have to train people how to run and breath in order to run faster. 23. Why should you be selected the team leader? you must be selected a team leader if you posses the properties of a leader. and most important to be a leader, you need to learn how to listen even to your subordinates. 24. Four general roles of a team leader? A team leader has to be able to identify the goals of the team A team leader has to evaluate the ability of his team towards meeting the goal. A team leader has to encourage the team to work together to meet the goal. A team leader has to identify the tasks necessary to meet the goals. 25. What are the differences between a team leader and a supervisor? A team leader is a person who is a leader as well as a dealer himself. In other words he not only can lead the whole group but also deal with his members on there level and also can replace them if necessary. Where as on the other hand a supervisor is someone who is good at monitoring the whole situation, he need not motivate or boost his members confidence but only has to see if everything is going as per the plan of action. Team Leader Questions and Answers Pdf Download Read the full article

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Byju's off-campus drive 2019 For Fresher Or Experience @ Pan India

Byju's off-campus drive 2019 Job Details: Byju's Mega hiring for Business Development Associate For the Sales and Marketing Team.Byju's off-campus drive 2019 For Fresher Or Experience in Pan India. Company Name : Byju Company Website : www.byjus.com Job Position:  Business Development Associate Experience : 0 - 6 year Salary :  10LPA (7LPA fixed and 3LPA variable) Job Location : Pan India Education: B.E / B.Tech / MBA (Any Stream).

Byju's off-campus drive Byju's Job Openings In India 2019 Job Description : Byju's Recruitment Eligibility Criteria : B.E/B.Tech/MBAPassed out of 2019, 2018,2017,2016, 2015 & 2014 Job Responsibilities For Byju's off-campus drive 2019: Generating revenue by direction prospects and changing them to sales. Converting free app users to paid users mistreatment emails, SMS and direct sales. Logging conversations had with prospects on CRM software. Doing resume analysis of prospects; suggesting the correct style of masters programs Explaining the importance of upper education and tools to be accustomed inure the method Explaining BYJU’s test prep and admissions consulting products Share data on numerous courses, colleges, test prep products, application process and deadlines on the proactive basis for abroad education. Answer questions about products/services and delivering to the requirement of the client. Handle B2B counseling in college campuses when required Take and process orders in an accurate manner To be one purpose of interface for all customers until conversion. Coordinate with respective team for the product services. Helping the team through training and mentoring Work Timings: 6 days per week and nine hours every day (9am to sixpm/10am to 7pm /11am to 8pm) Working on Saturday and Sunday’s is obligatory (No exception for this), every Tuesday will be declared as a week off. BYJUS Selection/Interview Process For Recruitment Drive: Telephonic Interview Multiple rounds of face to face Interview You will begin your exciting journey at BYJU’S as a Business Development Associate within the Sales and selling Team. You will work in a team of go-getters to help spread the Byju’s way of Learning in your city. You would be responsible for mentoring and sales in your designated zone with us. How To Apply For Byju's off-campus drive 2019 : Interested and eligible will candidates can directly apply for Byjus off field drive mistreatment the below link. Shortlisted candidates can receive AN email with the confirmation of interview date/venue and alternative details. (adsbygoogle = window.adsbygoogle || ).push({}); For Bookmyshow Recruitment : Apply Now (adsbygoogle = window.adsbygoogle || ).push({}); For Fresher Jobs: Click Here     For BPO/KPO Jobs: Click Here (adsbygoogle = window.adsbygoogle || ).push({}); For Internship Jobs: Click Here     For Experience Jobs: Click Here (adsbygoogle = window.adsbygoogle || ).push({}); Read the full article

[bpo-interview-tutorial]

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[receptix]

Most Common BPO Interview Questions & Answers- Receptix

Most Common BPO Interview Questions & Answers- Receptix

The BPO industry is one of the most popular and thriving industries in India. It comes with a bundle of opportunities and welcomes people from any background whatsoever. More importantly, BPO provides amazing opportunities for freshers which makes it one of the biggest employers of the country. Be it a voice process or a non-voice process, BPO has a variety of options for whatever suits you the…

[chetchat101]

Why Should We Hire You? Best Answers for Freshers and Experienced

Watch the best answers to the interview question why should we hire you, some sample answers for freshers and best answer for experienced including job interview tips with sample answers on why should we hire you with the best answer in the simplest format.

I remember, back when I was doing my MBA at XLRI, Jamshedpur the placement season was the most dreaded time. And the one question I was most scared of was 'Why should I hire you'. I used to think - what am I supposed to say? How can I sit there and just praise myself, like I am so great , it is so weird. This is a very difficult question because -

1. It usually comes right at the end, when you have finished the technical parts of the interview and you think, ah! thank god it's over and boom - why should we hire you

2. It also sometimes may mean that they have not been able to make up their minds about you. They may be confused and so they are giving you one last chance to sell yourself.

So in this video we will cover -

1. Structure of the answer

2. Lots of sample answers and ideas for many different types of jobs like sales jobs, 3D animators, technical writers, BPO jobs, accountants and more .

3. Some Rules and common mistakes.

[englishhelperblog-blog]

Have a Job Interview? Here Are the Most Common Questions

Every interview is different, but there are some questions that almost every interviewer likes to ask. They’re essential for employers to understand whether or not you will be a good fit in their organization. So, before you go for that interview, make sure you have prepared some talking points for each of these questions, so you can answer confidently.

Interviewer: Tell me something about yourself?

Key points to keep in mind while responding

Be relevant

Try to talk about aspects of your education and work experience that are relevant to the job you are applying for. What you say should help interviewers assess how well you will fit in their organization.

Be brief

Your answer should give the interviewers enough information, but be brief to avoid them losing interest. A good thumb rule is to share 3 items of relevant information. For example: your name, your educational background, and your work experience. If this is your first job opportunity, you may talk about an area of interest or passion that you think is relevant.

Be logical

Do not ramble. Prepare a logical flow for your response. Remember to speak clearly and at a normal pace.

Be prepared

If you have noted down your thoughts and said them aloud while practicing for the interview, you are probably ready to make a good first impression!

Sample response

“My name is Mark. I have a Bachelor’s degree in Business Administration. During my college years, I completed 3 internships with different organizations. In two of the internships, I had the opportunity to interact directly with customers. I enjoyed the experience and realized I have the aptitude and communication skills to make customer service my career.”

Interviewer: Describe your previous job profile?

Key points to keep in mind while responding

Be specific and talk about your skills

If you have worked previously, the prospective employer will want to get details of your role or the nature of your previous jobs. If you are from another industry, the interviewer will attempt to establish if any skills developed previously will offer you an advantage as you transition into the new role.

Sample Response

“In my previous role, I worked as a receptionist at an upmarket restaurant. This required me to attend customer calls for table reservations and cancellations. I also maintained a log of all our incoming supplies. I had to update inventory data on the restaurant’s computer based material management system and also confirm supplier invoices by cross checking against supplies logged in the register. I feel my communication skills and knowledge of technology based business process will help me successfully adapt to this role.”

Interviewer: Why did you leave your last job?

Key points to keep in mind while responding

Isn’t this a question you would ask if you were meeting a job aspirant who is in a job or has recently left a job? Of course, you would want to know why the person wants to make a change. It is important to be truthful and direct. The hiring party wants to know if you left for acceptable reasons. People are always leaving jobs and taking up new jobs. As long as they are not doing this too frequently, this is not a problem. However, if you had to leave a job for poor performance or issues like integrity, that will fall into the ‘unacceptable’ category and make the potential employer wary of hiring you.

Sample Response

“I was doing well in my last job. However, there was a reorganization and our division was relocated to Liverpool. The company encouraged me to move to the Liverpool office but I cannot move out of Manchester for the next two years due to some personal reasons. They generously offered me another role in London but I am not interested in working in that function. They know about and support my current job hunt.”

Interviewer: What do you want to do three years from now? What are your goals?

Key points to keep in mind while responding

Don’t be vague

An answer such as, “Let’s see…” or “I’m not quite sure yet…” will not make the interviewers comfortable. They want to see that you have some clarity of thought and direction – that you are applying for this job because it fits into your long term career goal.

Don’t say you want to be somewhere else

Employers like to hire people who they believe will stay with them for a long time. It takes a lot of time, money, and effort to hire people, train them, and integrate them into the company. If your interviewers feel that you will simply use their organization to prepare for another job elsewhere, they may not offer you the job.

You will notice, the questions can end up with overlapping answers. This is not by accident! Employers use this technique to check for consistency. As you reflect on career goals, do remember, ideally your long term objectives should be supported by the job you are immediately applying for.

Sample response

“Since I will be entering the BPO industry as a fresher, my primary goal for now is to learn as much as I can about the industry and customer service. Over the next 3-5 years, I hope to develop my skills here and grow to take on more responsibility in customer facing roles.”

Interviewer: How do you think your educational qualifications will help you in this job?

Key points to keep in mind while responding

Don’t create connections where they don’t exist

If your qualifications are not directly relevant to the job for which you are applying, be honest and clear about it. It is better to be honest if you are thinking of changing fields at this early stage in your career. Of course, you can focus on some skills you have developed because of your education – such as improved communication skills – and talk about how that will help in your job.

Focus on the positive

Even if your qualification is not directly relevant to the job, talk about other experiences that might have helped develop relevant skills for this job. For example, you may have been involved in some extracurricular activities in college. Employers are looking for people who are not shy to interact with others and who have demonstrated they can be successful in various situations socially, at school and college, and at work.

Don’t be vague

An answer such as, “I’m not really sure how it will help because I’m still exploring different options,” is not a good idea. What your employers really want to know is whether you are thinking of a logical career path or not. If you are applying for this job because you can’t think of anything else to do, they will not offer you the job. They are looking for serious people who are planning to make a serious, successful career.

Sample Response

“I have a B.A Pass degree from A.P.X University. Since that is a general course, I did not learn any specific customer service or BPO related skills. However, my college experience, where I was involved in the College Students’ Union, did help me improve my public speaking and people skills. I believe this will help me now, when I work in a team and will be required to speak with many different types of customers.”

Interviewer: Do you have any salary expectations that you would like to talk about now?

Key points to keep in mind while responding

Do not state a fixed figure

Most companies have fixed norms regarding salary structures based on the amount of work experience and skills offered. They may or may not be able to offer you the exact amount you request.

Sample Response

If you do not have prior work experience

“At this point, I’m looking to enter the industry and start developing my career here. I would be happy to be paid as per industry norms and company policies.”

If you have prior work experience

“I have shared my current salary with you. I would be happy to get an appropriate raise over that figure.”

Although there is no specific format or structure for interviews, preparation and practice goes a long way! The questions presented above might not be a part of your interview but it is better to be ready and confident than unprepared and nervous!

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Have a Job Interview? Here Are the Most Common Questions

Every interview is different, but there are some questions that almost every interviewer likes to ask. They’re essential for employers to understand whether or not you will be a good fit in their organization. So, before you go for that interview, make sure you have prepared some talking points for each of these questions, so you can answer confidently.

Key points to keep in mind while respondingBe relevant

Try to talk about aspects of your education and work experience that are relevant to the job you are applying for. What you say should help interviewers assess how well you will fit in their organization.

Be brief

Your answer should give the interviewers enough information, but be brief to avoid them losing interest. A good thumb rule is to share 3 items of relevant information. For example: your name, your educational background, and your work experience. If this is your first job opportunity, you may talk about an area of interest or passion that you think is relevant.

Be logical

Do not ramble. Prepare a logical flow for your response. Remember to speak clearly and at a normal pace.

Be prepared

If you have noted down your thoughts and said them aloud while practicing for the interview, you are probably ready to make a good first impression!

Sample response

“My name is Mark. I have a Bachelor’s degree in Business Administration. During my college years, I completed 3 internships with different organizations. In two of the internships, I had the opportunity to interact directly with customers. I enjoyed the experience and realized I have the aptitude and communication skills to make customer service my career.”

Interviewer: Describe your previous job profile?Key points to keep in mind while respondingBe specific and talk about your skills

If you have worked previously, the prospective employer will want to get details of your role or the nature of your previous jobs. If you are from another industry, the interviewer will attempt to establish if any skills developed previously will offer you an advantage as you transition into the new role.

Sample Response

“In my previous role, I worked as a receptionist at an upmarket restaurant. This required me to attend customer calls for table reservations and cancellations. I also maintained a log of all our incoming supplies. I had to update inventory data on the restaurant’s computer based material management system and also confirm supplier invoices by cross checking against supplies logged in the register. I feel my communication skills and knowledge of technology based business process will help me successfully adapt to this role.”

Interviewer: Why did you leave your last job?Key points to keep in mind while responding

Isn’t this a question you would ask if you were meeting a job aspirant who is in a job or has recently left a job? Of course, you would want to know why the person wants to make a change. It is important to be truthful and direct. The hiring party wants to know if you left for acceptable reasons. People are always leaving jobs and taking up new jobs. As long as they are not doing this too frequently, this is not a problem. However, if you had to leave a job for poor performance or issues like integrity, that will fall into the ‘unacceptable’ category and make the potential employer wary of hiring you.

Sample Response

“I was doing well in my last job. However, there was a reorganization and our division was relocated to Liverpool. The company encouraged me to move to the Liverpool office but I cannot move out of Manchester for the next two years due to some personal reasons. They generously offered me another role in London but I am not interested in working in that function. They know about and support my current job hunt.”

Interviewer: What do you want to do three years from now? What are your goals?Key points to keep in mind while respondingDon’t be vague

An answer such as, “Let’s see…” or “I’m not quite sure yet…” will not make the interviewers comfortable. They want to see that you have some clarity of thought and direction – that you are applying for this job because it fits into your long term career goal.

Don’t say you want to be somewhere else

Employers like to hire people who they believe will stay with them for a long time. It takes a lot of time, money, and effort to hire people, train them, and integrate them into the company. If your interviewers feel that you will simply use their organization to prepare for another job elsewhere, they may not offer you the job.

You will notice, the questions can end up with overlapping answers. This is not by accident! Employers use this technique to check for consistency. As you reflect on career goals, do remember, ideally your long term objectives should be supported by the job you are immediately applying for.

Sample response

“Since I will be entering the BPO industry as a fresher, my primary goal for now is to learn as much as I can about the industry and customer service. Over the next 3-5 years, I hope to develop my skills here and grow to take on more responsibility in customer facing roles.”

Interviewer: How do you think your educational qualifications will help you in this job?Key points to keep in mind while respondingDon’t create connections where they don’t exist

If your qualifications are not directly relevant to the job for which you are applying, be honest and clear about it. It is better to be honest if you are thinking of changing fields at this early stage in your career. Of course, you can focus on some skills you have developed because of your education – such as improved communication skills – and talk about how that will help in your job.

Focus on the positive

Even if your qualification is not directly relevant to the job, talk about other experiences that might have helped develop relevant skills for this job. For example, you may have been involved in some extracurricular activities in college. Employers are looking for people who are not shy to interact with others and who have demonstrated they can be successful in various situations socially, at school and college, and at work.

Don’t be vague

An answer such as, “I’m not really sure how it will help because I’m still exploring different options,” is not a good idea. What your employers really want to know is whether you are thinking of a logical career path or not. If you are applying for this job because you can’t think of anything else to do, they will not offer you the job. They are looking for serious people who are planning to make a serious, successful career.

Sample Response

“I have a B.A Pass degree from A.P.X University. Since that is a general course, I did not learn any specific customer service or BPO related skills. However, my college experience, where I was involved in the College Students’ Union, did help me improve my public speaking and people skills. I believe this will help me now, when I work in a team and will be required to speak with many different types of customers.”

Interviewer: Do you have any salary expectations that you would like to talk about now?Key points to keep in mind while respondingDo not state a fixed figure

Most companies have fixed norms regarding salary structures based on the amount of work experience and skills offered. They may or may not be able to offer you the exact amount you request.

Sample ResponseIf you do not have prior work experience

“At this point, I’m looking to enter the industry and start developing my career here. I would be happy to be paid as per industry norms and company policies.”

If you have prior work experience

“I have shared my current salary with you. I would be happy to get an appropriate raise over that figure.”

Remember - preparation and practice goes a long way! For more content that can help you do well at an interview, visit EnglishBolo.com. This spoken English course will let you practice with live teachers and study relevant topics. These topics will help you advance your career and prepare well for interviews and meetings.

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Why do u want to work for our Company | Job Interview Question & Answers for freshers

Best Video for Interview Preparation for freshers and experienced candidates in IT Non-IT, BPO, KPO,Banks, RRB’s, SSC, IBPS, RRB. source

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