#global outage explained

[britishbusinessonline]

CrowdStrike Exposes a FUNDAMENTAL Problem in Software

On Friday, the security update from crowd strike caused the biggest IT disaster ever, there’s fundamental problem that I believe lies at the heart of this and that problem will get a lot worse in the future. crowd strike is a cyber security company that helps protect organizations from cyber threats such as malware and ransomware they have a platform Falcon that uses Ai and machine learning to…

[wildwinterlunas]

i think it would be really funny if cassidy wasnt even born in the US and its his own little secret

Gabe: So you lied about big parts of your history but your definitely from America, born and raised? Cassidy, who was born and raised in Mexico until the Crisis, answering very sarcastically: Yep, totally. Gabe, who is already tired, not picking up on the sarcasm: Ok then. Cassidy: ... Cassidy: Ok how long can I get away with this-

-------

One of my favourite HC's is Cassidy being born in Mexico, especially in context to my own HC of Cassidy and Sombra knowing each other/being related and my theory of Cassidy being on the streets during the Crisis. As with the mass power outage that happened in Mexico during the Crisis, along with how badly it was hit by the Crisis. It makes it more plausible in my mind that Cassidy could go around two years on the street as a kid during a global crisis and no one bat an eye. I also think that Cass being from Mexico could explain why there isn't any files on him pre-Crisis, because of the mass power outage there, it would have been hard to keep track of documentation, meaning it would be easier to loose his pre-Crisis documentation.

It also fits pretty well with the history of cowboys themselves, specifically ones in the southwest. I would also like to point out that Cassidy's Bio has been changed again, no longer including the detail that he was "raised on a farm in texas", which I didn't realised happened till this post, and I know for a fact it was mentioned there even after the initial OW2 changes as I have made posts referencing it.

[songue85]

When a system update crashes the world...

[inhumanresourcesmkg]

(1) New Email

To Whom It May Concern:

We hope this email finds you well! We here at Firmament Industries would like to remind you that our job application period is opening soon and have prepared some updated documents for you in anticipation of this happy date.

Firstly, we have updated our [ FAQ ] and [ World-State Primer ] with new clarifying information. The new additions are in red.

Secondly, we would like to explain the app opening and closing dates. To suit our global candidate pool, the app opening date is 12AM AEST on the 15th of April. The app closing date is 12PM PDT on the 30th of May. This gives you a little over a month and a half to submit your applications.

Please keep in mind that there will be no extension period. We will only permit short half-day extensions on an individual basis if a crisis has come up that prevents you from submitting your app on time, such as a power outage. (And, even so, we ask that you try to avoid submitting your app at the eleventh hour so we can avoid such a situation happening in the first place.)

We can't wait to read your resumes.

Warm Regards,

FI Management

[phoenixx-news]

The 'Fake' CrowdStrike Worker Who Crippled Windows Users Worldwide

"What is CrowdStrike? Why is my Windows computer showing the Blue Screen of Death? Who is responsible for the biggest-ever IT outage?"

These are questions that have dominated conversations across the globe after a Microsoft error brought Windows computers to its heels. While it is now known that an update to an anti-virus program 'Falcon Sensor' by CrowdStrike was responsible for the massive worldwide outage, people have still been wondering how such a defective update was allowed to be released and who was behind it.

Step in Vincent Flibustier, an X user parading to be a Crowdstrike employee. Vincent broke the internet with an altered, AI-generated photo of him outside the CrowdStrike office along with the caption, "First day at Crowdstrike, pushed a little update and taking the afternoon off."

The photo went viral within minutes and already has nearly 4 lakh likes and has been shared by over 36,000 users.

Two hours later, Flibustier posted another update - the company had fired him. He also shared a short video where he takes 'responsibility' for causing the global outage.

Vincent Flibustier also changed his X (former Twitter) bio to accompany the parody. His bio said, "Former Crowdstrike employee, fired for an unfair reason, only changed 1 line of code to optimize. Looking for a job as Sysadmin."

While he was trying to make a joke about it, thousands online bought his satire and thought he was the one responsible for the Blue Screen of Death (BSOD) on their system. Airlines, banks, TV channels, and several other industries were scrambling to deal with the issue, and people on social media went into overdrive after finding the 'culprit'.

While several users praised him for ensuring that they don't have to work on a Friday, some posted abusive messages about him.

The truth: Vincent is a satirical writer who runs Nordpresse, a Belgian parody news site. He appeared as a guest on France TV, where he remarked, "People are drawn to stories that confirm their preconceptions."

Explaining further why people on the internet immediately latched on to his joke, he said, "No culprit named yet, I bring it on a platter, people like to have a culprit. The culprit seems completely stupid, he is proud of his stupidity, he takes his afternoon off on the first day of work. This falls right into a huge buzz in which people absolutely need to have new information, and a fake is by nature new, you won't read it anywhere else."

He also said that the post was shared by those who knew it was a joke, but the amplification sent it into a zone where people took every word of the tweet literally.

Millions of users across the globe are still facing issues, with both Microsoft and CrowdStrike trying to resolve the issue at the earliest.

The latest version of its Falcon Sensor software was meant to make CrowdStrike clients' systems more secure against hacking by updating the threats it defends against. However faulty code in the update files resulted in one of the most widespread tech outages in recent years for companies using Microsoft's Windows operating system.

Problems came to light quickly after the update was rolled out on Friday, and users posted pictures on social media of computers with blue screens displaying error messages. These are known in the industry as "blue screens of death."

[thefinrate]

Crypto Exchanges

Crypto Exchanges Explained: How They Work, Risks, Regulations & the Best Platforms in 2025 Introduction: The Rise of Crypto Exchanges Cryptocurrencies have rapidly evolved from niche digital assets to mainstream financial instruments. Powering this evolution are crypto exchanges—platforms that enable users to buy, sell, and trade digital currencies like Bitcoin, Ethereum, and thousands of other altcoins. From centralized giants like Binance and Coinbase to decentralized protocols like Uniswap and PancakeSwap, these exchanges are the backbone of the global crypto economy. The importance of crypto exchanges extends far beyond trading. They serve as liquidity providers, price discovery engines, fiat on/off ramps, and compliance gatekeepers. In 2025, with growing institutional adoption and stricter global regulations, crypto exchanges are no longer just digital marketplaces—they are pivotal to the financial infrastructure of the future. This guide offers a detailed overview of how crypto exchanges work, their types, compliance challenges, risks, and what to consider when choosing a platform. What Is a Crypto Exchange? A crypto exchange is a digital platform that allows users to buy, sell, or trade cryptocurrencies. Exchanges facilitate transactions between buyers and sellers, offering features such as order books, market matching engines, and digital wallets. They act as intermediaries for fiat-to-crypto and crypto-to-crypto transactions. Some exchanges also offer custodial services, staking, futures trading, and access to NFTs or DeFi protocols. Key Roles of a Crypto Exchange: - Marketplace: Matches buy and sell orders - Custodian: Holds digital assets securely on behalf of users - Liquidity Provider: Ensures smooth market activity - Compliance Enabler: Implements AML/KYC, tax reporting, and regulatory checks The role and functionality of an exchange depend heavily on its structure and licensing status, which brings us to the next section. Types of Crypto Exchanges Crypto exchanges come in several forms, each with its own infrastructure, control mechanisms, and user benefits. Understanding the distinction is critical when choosing a platform for trading or investing. - Centralized Exchanges (CEX) These are the most popular type of exchanges. Operated by companies, CEXs act as intermediaries between buyers and sellers. Users deposit funds into the exchange’s wallet, which then facilitates transactions. Examples: Binance, Coinbase, Kraken, Bitstamp Advantages: - High liquidity and trading volume - User-friendly interfaces - Fiat on/off ramps - Advanced trading features (futures, margin, stop orders) Disadvantages: - Custodial risk (user funds held by the exchange) - Vulnerable to hacks and outages - Requires full KYC/AML compliance - Decentralized Exchanges (DEX) DEXs operate without a central authority, using smart contracts to facilitate trades directly between users (peer-to-peer). Users maintain control of their funds at all times. Examples: Uniswap, SushiSwap, PancakeSwap Advantages: - Greater privacy and anonymity - Non-custodial (you control your keys) - Lower regulatory pressure Disadvantages: - Lower liquidity and slower trade execution - No fiat support - Limited user support - Hybrid Exchanges Hybrid platforms aim to combine the user-friendliness of CEXs with the privacy and security of DEXs. While still a developing model, hybrids may represent the future of crypto trading. Examples: Qurrex, Nash    How Do Crypto Exchanges Work? At their core, crypto exchanges function as digital marketplaces that match orders between buyers and sellers through various technical systems. Key Components: - Order Book: A real-time list of all open buy and sell orders - Matching Engine: Matches compatible buy and sell orders based on price and volume - Wallet Infrastructure: Manages deposits, withdrawals, and internal transfers - Custody System: Secure storage (cold and hot wallets) - Compliance Module: AML/KYC processing, sanctions screening, transaction monitoring Order Types: - Market Order: Executes immediately at current market price - Limit Order: Executes only at a specified price - Stop Order: Triggered when a certain price level is reached Crypto exchanges make money by charging trading fees, withdrawal fees, and sometimes listing fees from token projects. Key Features to Look For in a Crypto Exchange When selecting a crypto exchange, whether centralized or decentralized, consider the following key features: - Security Protocols: Look for two-factor authentication (2FA), cold wallet storage, and proof of reserves. - Regulatory Compliance: Ensure the exchange is registered with authorities (e.g., FIU, MAS, or FinCEN) and complies with KYC/AML. - Asset Support: More crypto and fiat options mean greater flexibility. - User Interface: Intuitive dashboards and mobile apps make a huge difference. - Liquidity: High trading volume ensures smoother transactions and better prices. - Fee Structure: Transparent fee charts with low spreads for frequent traders. - Customer Support: 24/7 availability and fast response times are critical in volatile markets. - Risks Involved with Crypto Exchanges While crypto exchanges provide essential services, they come with significant risks that users must consider before entrusting their funds. A. Security Breaches History is replete with high-profile hacks (e.g., Mt. Gox, Coincheck, FTX) that led to billions in lost assets. Even top-tier CEXs remain targets of cyberattacks. B. Regulatory Uncertainty Crypto regulations vary widely across jurisdictions. Exchanges may face shutdowns or restrictions without notice, especially in emerging markets or authoritarian regimes. C. Mismanagement and Insolvency Poorly run exchanges might suffer liquidity crises or unethical behavior. The FTX collapse is a sobering reminder that even trusted platforms can fail. D. Market Manipulation Some exchanges suffer from low transparency, enabling practices like wash trading or front-running, distorting market data. E. User Errors Unlike banks, crypto transactions are irreversible. Sending funds to the wrong address or falling for phishing scams can lead to permanent loss. Compliance & Licensing of Crypto Exchanges Regulatory compliance is now a non-negotiable requirement for global crypto exchanges. A. AML/KYC Obligations Most major exchanges enforce Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. This includes ID verification, proof of address, and monitoring of suspicious transactions. B. Jurisdictional Licensing In the EU, exchanges must register under the Fifth AML Directive (AMLD5) and soon comply with MiCA regulations. In the US, they must register with FinCEN as Money Service Businesses (MSBs). Singapore’s MAS and Dubai’s VARA also oversee rigorous frameworks. C. International Standards Top exchanges pursue certifications like ISO 27001, SOC 2, and compliance with the FATF Travel Rule. Exchanges operating in multiple countries often maintain licenses in Estonia, Lithuania, or Switzerland for European operations. Compliance not only reduces legal risk but also builds customer trust.  Best Crypto Exchanges in 2025 (Comparison Table) Exchange Type Regulatory Status Security Features Supported Assets Avg. Fees Binance CEX Registered in multiple regions 2FA, cold storage, proof of reserves 600+ 0.1% trading Coinbase CEX SEC Registered, FinCEN MSB Insurance, cold wallets 200+ 1.49% instant Kraken CEX Registered in US & EU Bug bounty, advanced auth 100+ 0.16% maker KuCoin CEX Offshore, KYC optional Multi-layer security 600+ 0.1% trading Uniswap DEX Decentralized (no license) Smart contract audits ETH/ERC20 Varies Bitstamp CEX Licensed in Luxembourg, EU Strong AML/KYC, cold storage 50+ 0.5% trading   How to Choose the Right Crypto Exchange Selecting a crypto exchange requires more than convenience or popularity. Here are key questions to guide your decision: - Is the exchange licensed in your country or region? - What is its history of security incidents or regulatory violations? - Does it support the cryptocurrencies and fiat pairs you need? - Are the fees transparent and reasonable for your trading frequency? - Does the user experience align with your skill level (novice vs. pro)? - Can you reach support quickly in case of a problem? - What are users saying on TrustPilot, Reddit, or Twitter? Ultimately, the "best" exchange is one that balances compliance, user experience, asset support, and security with your personal needs.   Trends Shaping Crypto Exchanges in 2025 The crypto exchange landscape is evolving rapidly, driven by regulation, innovation, and market maturity. Key trends include: - MiCA Implementation: The EU's Markets in Crypto-Assets (MiCA) regulation is setting new standards for custody, consumer protection, and asset classification. - Decentralization: DEXs continue to grow, especially with layer-2 networks reducing gas fees. - Real-Time Settlement: Innovations in payment rails (e.g., Lightning Network, Solana Pay) are enabling near-instant crypto transfers. - Tokenization: Exchanges are expanding to offer tokenized stocks, real estate, and commodities. - Interoperability: Cross-chain platforms are becoming more seamless, reducing fragmentation across networks. - AI and Automation: From KYC processes to risk analytics, AI is making exchanges smarter and more efficient. Conclusion: The Future of Trading and Finance Crypto exchanges have matured into complex, highly regulated institutions at the heart of digital finance. Their evolution has paralleled the growing legitimacy of cryptocurrencies and will continue to shape the way the world interacts with money. Whether you're a retail investor, an institutional fund, or a fintech startup, understanding how exchanges work—and choosing the right one—is essential for success in the digital economy. As technology, compliance, and user expectations evolve, the most successful platforms will be those that offer a secure, transparent, and scalable environment that bridges traditional finance with the future of Web3.   FAQs Q1: What is the difference between a crypto exchange and a wallet? A wallet stores your crypto; an exchange facilitates trading. Some exchanges offer built-in custodial wallets. Q2: Are crypto exchanges legal in the EU? Yes, but they must comply with AMLD5 and will soon be governed by MiCA. Q3: Can I use a crypto exchange without KYC? Some DEXs do not require KYC, but centralized exchanges typically do to comply with regulations. Q4: Which crypto exchange has the lowest fees? Binance and KuCoin are known for competitive fees, while Coinbase charges higher rates for convenience. Q5: What happens if a crypto exchange goes bankrupt? Funds may be lost if not insured or mismanaged. Choose exchanges with proof-of-reserves and strong financials. Q6: Is it safe to keep crypto on an exchange? It’s safer to withdraw to a private wallet, especially if not actively trading. Q7: Can exchanges freeze my funds? Yes, particularly on CEXs and if there's suspected fraud or regulatory inquiries. Q8: What are some decentralized alternatives to Binance? Uniswap, SushiSwap, PancakeSwap, and Curve are leading DEXs. Read the full article

[evoet]

What Is a CHP Plant? Benefits, Working, and Applications Explained

Discover what a CHP plant is, how it works, its efficiency advantages, and why Combined Heat and Power (CHP) systems are key to sustainable energy solutions.

What Is a CHP Plant?

A CHP plant (Combined Heat and Power plant), also known as cogeneration, is a highly efficient energy system that simultaneously generates electricity and useful thermal energy from a single fuel source. CHP systems capture the heat that would otherwise be wasted in electricity generation and use it for heating or industrial processes, making them ideal for improving energy efficiency and reducing carbon emissions.

How Does a CHP Plant Work?

At the core of a CHP plant is a prime mover—typically a gas turbine, steam turbine, or internal combustion engine—which drives an electric generator. Unlike traditional power plants that waste the heat produced during electricity generation, a CHP system recovers it for space heating, water heating, or industrial uses.

Key components of a CHP system:

Prime mover (engine or turbine)

Generator (produces electricity)

Heat recovery unit (captures waste heat)

Control system (manages energy distribution)

Benefits of CHP Plants

1. Increased Energy Efficiency

CHP plants can achieve up to 80–90% total system efficiency, compared to around 50% for conventional systems.

2. Reduced Greenhouse Gas Emissions

By maximizing fuel use, CHP systems lower carbon dioxide and other emissions compared to separate heat and power generation.

3. Lower Energy Costs

Businesses and facilities using CHP benefit from reduced fuel costs and greater control over energy prices.

4. Energy Resilience

CHP plants can provide on-site power and continue operation during grid outages, making them ideal for hospitals, data centers, and industrial facilities.

5. Fuel Flexibility

CHP systems can run on natural gas, biogas, biomass, or even hydrogen, supporting cleaner energy transitions.

Applications of CHP Plants

CHP systems are used across a wide range of sectors:

Commercial buildings: Hotels, universities, hospitals

Industrial facilities: Food processing, chemicals, manufacturing

District heating systems: Supplying heat to residential and business areas

Public infrastructure: Airports, water treatment plants, military bases

CHP Plant and Sustainability

With increasing emphasis on energy efficiency and environmental impact, CHP plants are a cornerstone of sustainable energy strategies. They help reduce dependency on fossil fuels, improve air quality, and align with global decarbonization goals.

Conclusion

A CHP plant offers a smart, efficient, and sustainable solution for meeting energy needs while reducing waste and emissions. Whether for industrial, commercial, or public use, Combined Heat and Power systems provide reliable performance and long-term savings. As energy demands grow and climate goals become more urgent, CHP technology is set to play an increasingly vital role in the global energy landscape.

[spacetimewithstuartgary]

Space storm capture advances coronal mass ejection research

Local weather alerts are familiar warnings for potentially dangerous conditions, but an alert that puts all of Earth on warning is rare.

On May 31, the U.S. Naval Research Laboratory's (NRL) space-based instrumentation captured real-time observations of a powerful coronal mass ejection (CME) that erupted from the sun, initiating a "severe geomagnetic storm" alert for Earth.

"Our observations demonstrated that the eruption was a so-called 'halo CME," meaning it was Earth-directed, with our preliminary analysis of the data showing an apparent velocity of over 1,700 kilometers per second for the event," stated Karl Battams, Ph.D., computational scientist for NRL's Heliospheric Science Division.

A geomagnetic storm is a major disturbance of Earth's magnetosphere that's caused by the highly efficient transfer of energy from the solar wind into our planet's surrounding space environment. These disruptions are primarily driven by sustained periods of high-speed solar wind and, crucially, a southward-directed solar wind magnetic field that can peel away Earth's field on the day side of the magnetosphere. Energy from the solar wind can open Earth's magnetic shield.

The National Oceanic and Atmospheric Administration's (NOAA) Space Weather Prediction Center classified the recent solar storm as G4, the second-highest classification on its five-level geomagnetic scale.

Powerful storms such as this are typically associated with CMEs. The repercussions can range from temporary outages and data corruption to permanent damage to satellites, increased atmospheric drag on low-Earth orbit spacecraft altering their trajectories, and disruptions to high-frequency radio communications.

"Such disturbances can compromise situational awareness, hinder command and control, affect precision-guided systems, and even impact the electrical power grid, directly affecting military readiness and operational effectiveness," Battams said.

CMEs are colossal expulsions of plasma and magnetic field from the sun's corona, often carrying billions of tons of material. While CMEs generally take several days to reach Earth, the most intense events have been observed to arrive in as little as 18 hours.

"CMEs are the explosive release of mass from the sun's low corona and are a primary driver of space weather, playing a central role in understanding the conditions of Earth's magnetosphere, ionosphere, and thermosphere," explained Arnaud Thernisien, Ph.D., a research physicist from the Advanced Sensor Technology Section within NRL's Space Science Division.

The May 30 event saw a relatively slow but powerful solar flare erupt from the Earth-facing side of the sun. The energy released blasted a CME directly toward Earth, leading to the geomagnetic storm that has produced auroras as far south as New Mexico.

NRL's space-based instrumentation, operating on NASA and NOAA spacecraft, provided vital real-time observations of this event. Notably, NRL's venerable Large Angle Spectrometric Coronagraph (LASCO), which has been in operation since 1996, and the Compact Coronagraph 1 (CCOR-1), launched in 2024, both relayed critical data.

Such observations are paramount for operational space weather monitoring, allowing forecasters to predict the timing of the event's arrival at Earth and the potential geomagnetic storm it could induce. While precisely predicting the severity, exact timing, or duration of a geomagnetic storm remains challenging, these advance warnings are vital for enabling the Department of Defense (DoD) and other agencies to prepare.

The potential impacts of severe geomagnetic storms on DoD and Department of the Navy missions are significant and far-reaching. These events can disrupt or degrade critical systems and capabilities, including satellite communications, Global Positioning System (GPS) navigation and timing, and various remote sensing systems.

"NRL has been a pioneer in heliophysics and space weather research since the very inception of the field, dating back to the first discovery of CMEs through NRL space-based observations in 1971," Battams said. "Since then, NRL has consistently maintained its position at the forefront of coronal imaging with a portfolio of groundbreaking instrumentation that has driven heliospheric and space weather studies."

This includes:

LASCO coronagraphs operating on the joint ESA-NASA Solar and Heliospheric Observatory (SOHO) mission since 1996

Sun-Earth Connection Coronal and Heliospheric Investigation (SECCHI) instrument packages on the twin NASA Solar Terrestrial Relations Observatory (STEREO) spacecraft since 2006

Wide-Field Imager for Parker Solar Probe (WISPR) instrument on NASA Parker Solar Probe (PSP) since 2018

Solar Orbiter Heliospheric Imager (SoloHI) on ESA's Solar Orbiter mission since 2019

NOAA's CCOR-1, designed and built by NRL, operating on NOAA's GOES-19 since 2024

These assets, particularly instruments like LASCO and CCOR-1, are indispensable for providing the crucial real-time imagery necessary for forecasters to analyze and assess CMEs, determine Earth-impact likelihood, and issue timely warnings.

"They form the backbone of our ability to anticipate and mitigate the effects of space weather. As the G4 severe geomagnetic storm watch continues, the public and critical infrastructure operators are encouraged to visit NOAA's Space Weather Prediction Center for the latest information and updates," Thernisien said.

The journey of the CME, from its fierce eruption on the sun to its arrival at Earth, approximately one million miles away, highlights the dynamic nature of our solar system and the ongoing importance of NRL's vital contributions to heliophysics research and space weather preparedness.

The data collected from events such as this will be instrumental in future research, further enhancing our understanding and predictive capabilities and ultimately bolstering the resilience of national security and critical infrastructure.

[xtn013]

Beyond the Basics: How Advanced Call Routing Enhances Customer Experience and Operational Efficiency

Speed, convenience, and personalization often shape customer expectations, especially when the quality of your call routing strategy can make or break your communication infrastructure. Gone are the days when simple "press 1 for sales, 2 for support" menus were enough. Modern businesses operate in complex environments—across time zones, languages, departments, and platforms—and must route incoming calls accordingly to keep pace with demand.

Call routing is no longer just a functional necessity. It's a strategic layer of your customer experience and a critical driver of operational efficiency. When executed well, it minimizes wait times, connects customers with the right agents faster, reduces transfers, and ensures no call goes unanswered, even during outages or surges in volume.

In this article, we explore the evolution of call routing beyond the basics and explain how advanced routing capabilities like skills-based distribution, time-of-day logic, and intelligent failover systems contribute to smoother customer journeys and more productive teams.

Why Basic Call Routing Is No Longer Enough

Traditional call routing systems serve a narrow function: direct a caller to a general queue based on a single input or choice. These systems often rely on fixed menus and static rules. While functional, they come with apparent limitations:

Callers may not know which option to select, leading to misroutes

Agents may be unqualified to resolve specific inquiries

High-priority calls receive the same treatment as general questions

After-hours calls may go unanswered or experience incorrect routing 

Unexpected call volume surges overwhelm the system

These limitations can frustrate customers and create operational bottlenecks. A customer with a billing dispute may end up in tech support. A VIP client might wait behind dozens of general inquiries. And a key opportunity might be lost to voicemail simply because it came in after hours. Advanced call routing solves these problems by turning routing into a data-driven process, matching each call with the right resource based on context, business logic, and real-time conditions.

Skills-Based Routing: Matching Needs to Expertise

Skills-based routing is one of the most impactful enhancements to traditional call systems. Rather than relying on department-level choices or agent availability alone, it routes calls based on the skill set required to handle them. For example, a customer calling about an enterprise software integration might be routed directly to a Tier 2 technical specialist, while a first-time buyer asking about pricing lands with a sales rep. Callers can be routed to agents fluent in their preferred language in multilingual organizations. 

Implementing skills-based routing requires a thoughtful mapping of agent capabilities, product knowledge, and customer profiles. But when appropriately configured, it becomes a cornerstone of personalized and efficient communication.

Time-of-Day and Location-Based Routing: Serving Customers Around the Clock

Businesses that serve regional, national, or global audiences must account for time zones and working hours in their call flow. Time-of-day routing allows organizations to direct calls based on when they come in, during peak business hours, after hours, weekends, or holidays.

For example:

Daytime calls can be routed to in-house agents

Evening calls can redirect to outsourced teams or voicemail with callbacks

Weekend calls can be routed to on-call staff or auto-responders with escalation options

This routing method ensures coverage is continuous, even when staffing is not. It also allows businesses to shift call load intelligently, reducing strain during high-demand windows and maximizing resource availability across the clock.

Location-based routing, often layered with time-of-day logic, lets businesses serve different regions from the most appropriate hub. A call from New York can be routed to East Coast staff in the morning and West Coast staff in the afternoon, extending coverage while aligning with operational reality.

These routing enhancements make businesses appear more available, responsive, and in sync with their customers, regardless of time or geography.

Intelligent Failover and Contingency Routing: Staying Connected During Outages

Even the best-planned telecom infrastructure can face unexpected disruptions, whether from weather events, carrier issues, or system outages. When communication systems go down, the ability to route calls elsewhere is critical.

Failover routing automatically redirects calls to predefined backup lines, locations, or platforms when the primary system is unavailable, meaning:

Routing calls to mobile phones or backup PBX systems

Sending overflow calls to a third-party answering service

Forwarding calls to voicemail with transcribed messages for quick follow-up

Advanced failover systems can trigger based on specific conditions, such as line congestion or server overload. Rather than wait for problems to escalate, these systems adjust routing dynamically to preserve service continuity.

Failover isn't just a resilience feature; it's a customer retention tool. In a moment of frustration, a well-routed call can turn a potential loss into a display of professionalism and reliability.

Data-Driven Routing Decisions: Using CRM and Call History to Personalize Service

The best call routing systems don't just react; they predict. With integrations into customer relationship management (CRM) platforms and contact center software, advanced call routing can factor in real-time and historical data to guide decisions. For example:

A known customer calling from a recognized number can be routed to their dedicated account manager

A high-value client flagged in the CRM can bypass general queues

A returning caller with an open support ticket can be connected to the same agent who handled their last call

These personalized routes reduce call handling times, improve context for the agent, and create a more seamless experience for the caller. This level of sophistication relies on deep integration between telecom systems and business software, but once established, it makes a competitive advantage that's hard to replicate with generic call flows.

Reducing Internal Friction and Improving Agent Performance

Advanced call routing isn't just about serving customers; it also benefits internal operations. Agent efficiency improves across the board when calls are directed to the right people from the start.

Agents waste less time rerouting calls or working outside their expertise. Training can be targeted based on known call types, and real-time dashboards can provide supervisors with insight into call flow, bottlenecks, and agent workloads.

Moreover, job satisfaction improves when agents are matched to calls they're well-equipped to handle. They feel more competent, less overwhelmed, and more valued. This internal alignment creates a virtuous cycle: better routed calls lead to better outcomes, which lead to better morale and even stronger customer service.

Innovative Routing, Stronger Experiences

Call routing is no longer just a back-end function; it's a strategic tool that shapes how customers experience your brand and how efficiently your teams operate. By moving beyond bare menu trees and embracing advanced routing strategies like skills-based assignment, time-aware logic, failover protocols, and CRM-driven personalization, businesses can transform their phone systems into engines of efficiency and satisfaction.

However, unlocking that potential takes more than features. It takes a strategy built around business goals and customer needs, which only an experienced telecom expense management specialist knows how to do. A partner like zLinq can help your organization implement these advanced routing strategies through telecom platforms tailored to business workflows and customer expectations. With deep expertise in telecom architecture, vendor coordination, and lifecycle management, they empower their clients to modernize their call routing and align it with the speed, accuracy, and personalization that today's customers demand.

[primezone003]

Elon Musk's X down again after back-to-back global outages this week

Key Takeaways X experienced its third global outage this week, affecting users worldwide. The platform has not explained the repeated service failures despite the disruptions. Share this article Elon Musk’s social platform X, formerly known as Twitter, suffered its third major outage this week, as users around the world reported widespread disruptions early Saturday morning. The latest…

[loopxcell]

When the Lights Went Out: Europe’s Stark Reminder of Life Without Electricity

On April 28, 2025, a sudden blackout plunged millions across Spain, Portugal, and parts of Western Europe into chaos. At noon, 15 gigawatts of power-60% of Spain’s grid-vanished instantly, paralyzing cities and exposing the fragile threads holding modern society together. While power was restored within 24 hours, the outage revealed how deeply dependent we are on electricity… and how vulnerable we become when it fails.

Daily Life: A Return to the Pre-Digital Dark Ages The outage stripped away the conveniences we take for granted. Supermarkets shuttered as card machines died, forcing frantic shoppers to scavenge for cash. Elevators froze mid-shaft, trapping residents and triggering 174 emergency calls to Madrid firefighters in just 12 hours. Refrigerators warmed, spoiling food supplies. Streetlights dimmed, plunging neighborhoods into eerie darkness. "It felt like time travel," one Barcelona resident remarked. "No phones, no internet, no way to know when help would come." Even basic communication collapsed as cell towers failed, leaving families scrambling to reunite.

Hospitals: Walking the Tightrope of Emergency Power Hospitals faced life-or-death stakes. While backup generators kept critical equipment running, staff battled cascading crises: ventilators relied on finite fuel, lab results stalled without IT systems, and overwhelmed ERs triaged patients by flashlight. "We prioritized surgeries already in progress," said a Madrid surgeon. "But delays cost us precious hours." Telemedicine networks crashed, stranding rural patients. Pharmacies struggled to process prescriptions without digital records, while diabetics panicked over insulin spoilage. The outage exposed healthcare’s razor-thin margin for error-a reminder that backup systems are only as reliable as their maintenance.

Transportation: Gridlock and Grid Failure The collapse was most visible on the streets. Traffic lights went dark, turning intersections into free-for-alls. Madrid’s metro stranded 2 million commuters mid-route, while airports canceled 300+ flights. Electric car charging stations became useless hunks of metal, and gas stations couldn’t pump fuel without power. Delivery trucks idled, threatening supply chains. "It was like a zombie movie," said a Lisbon taxi driver. "People just wandered, unsure where to go." The disruption rippled globally: shipping containers piled up at ports, and cross-border rail links halted, costing economies millions per hour.

Emergency Services: Heroes Stretched to the Limit Firefighters and paramedics bore the brunt. Madrid’s brigade rescued 93 people from elevators in one night while responding to 20+ fires sparked by candles. Call centers drowned in panicked reports-many via dying phone batteries-as 112 emergency lines crashed. "We prioritized fires and heart attacks," said a dispatcher. "But how do you explain to a parent that their trapped child isn’t ‘critical enough’?" Police patrolled on foot, powerless to stop looters targeting darkened stores. The outage revealed a chilling truth: even first responders rely on the grid they’re tasked to protect.

The Silent Threat: Cybersecurity’s Role in Energy Vulnerability While this blackout’s cause remains unclear, it underscores a growing risk: cyberattacks on energy infrastructure. Solar panels-key to Europe’s green transition-are vulnerable targets. Hackers could exploit unsecured inverters or monitoring systems to destabilize grids, as warned in recent cybersecurity reports. Imagine a future blackout intentionally triggered, lasting weeks instead of hours. The April outage was a trial run-a wake-up call to fortify grids against both natural failures and human malice.

Building Resilience in a Plugged-In World The 2025 blackout wasn’t just a power failure-it was a stress test for civilization. It proved that electricity isn’t a luxury; it’s the oxygen of modern life. As we embrace renewables and smart grids, we must invest equally in redundancy: decentralized microgrids, hardened infrastructure, and cybersecurity protocols. Communities need emergency plans that go beyond "wait for help." Because next time, the lights might stay off longer… and darkness favors no one.

The recent massive blackout in Europe has underscored the urgent need for resilient, intelligent energy storage solutions to prevent future large-scale outages. LoopXCell by Amoovo offers a promising answer to this challeng. Here are the key points on how LoopXCell can be a solution for future blackouts in Europe. 🔹 All-in-One Integrated Unit: Battery cells, inverter & MPPT in one box—simplifies installation and cuts failure points. 🔹 Immersion Cooling: Dielectric-fluid bath prevents fires, stabilizes temperatures for longer life. 🔹 AI-Driven EMS: Real-time optimization maximizes solar self-use and holds backup power for outages. 🔹 Modular Capacity: Choose 18 / 36 / 72 kWh and contribute spare capacity to grid stability. 🔹 Thermal Recovery: Captures waste heat for heating/HVAC, boosting overall efficiency. 🔹 Grid Support: Uses unused storage to balance supply and demand, helping prevent blackouts. 🔹 Plug & Play: Seamless compatibility with existing solar arrays and energy systems. 🔹 Lifetime Warranty: AmooFlex guarantee ensures long-term reliability and peace of mind.

LoopXCell safeguards power in a volatile world—securing energy when it matters most.

[darshanhiranandani-blog]

DeepSeek's Groundbreaking AI Innovations: Essential Tech News You Need

An artificial intelligence model developed by DeepSeek initiated waves in the global tech community through its open-source release last month because of its affordable cost structure though matching the performance of leading models.

DeepSeek shakes up AI On 27 January the AI assistant exceeded ChatGPT in achieving the top-rated free app status on the US Apple App Store causing market value changes among major technology companies that included Nvidia. The model became so popular that it experienced outages along with reported cyber-attacks. DeepSeek announced its computing capacity matches the 01 model of ChatGPT for mathematical and coding operations while reducing memory requirements to decrease expense. The training of its AI assistant involved Nvidia’s computing power costing less than $6 million.

The questionable $6 million training cost according to analysts now establishes benchmarks for future AI model development regarding performance and expense reduction. The BBC reports Wei Sun from Counterpoint Research explaining that "DeepSeek has proven that cutting-edge AI models can be developed with limited computer resources." Despite this, governments in both Australia and Taiwan decided to forbade employees from accessing the application through official work devices because of security worries. During the launch of GPT-3 Donald Trump described it as a final warning to American-based businesses while Sam Altman of Open AI praised its capabilities but expressed support for market competition.

News in brief: Digital technology stories from around the world The direct payment solutions users can access emerge from an agreement between Visa and X. By signing this agreement Elon Musk continues his effort to turn X into a universal “everything app” featuring extensive services per Reuters. Yotta has taken the DeepSeek model and deployed it within NM1, its data centre, on an advanced server infrastructure comprising 16 nodes of H100 GPU-s a totla of 128 H100s. Available as a beta version on a web app, the product is currently free to use.

Darshan Hiranandani, CEO of the Hiranandani Group and chairman and cofounder of Yotta Data services said "Yotta's Shakti is a response to the clarion call given by Hon. Min. Ashwini Vaishnaw to host DeepSeek within Indian Borders. This initiative underscores our dedication to making India Self-reliant for its AI needs." Mark Thompson declared the incoming director general of Cern expects AI to transform fundamental physics. Professor Mark Thompson predicts that technology can improve particle physics understanding to explain the universe's future as he assumes leadership of the European Organization for Nuclear Research in 2026. According to new research findings a substantial portion of U.S. teenage students have fallen victim to AI-made visual items on the internet. Common Sense Media released research showing that 35% of teenagers between 13 and 18 years old experienced misdirection from fake online materials.

[newstfionline]

Friday, December 13, 2024

Data shows global conflict surged in 2024 (Washington Post) The world saw a staggering surge in conflicts over the past year. At least 233,000 people were estimated to be killed in conflicts in 2024, according to new data released Thursday by a prominent nonprofit analysis and crisis mapping project. The data, released today by the Armed Conflict Location and Event Data (ACLED), shows in raw numbers how the level of conflicts around the world have doubled over the past five years, amid wars in Ukraine, Gaza, Myanmar and elsewhere. Among the data for this year, ACLED found that the number of people killed in conflicts in 2024 had grown by 30 percent since the preceding year, from 179,099 deaths in 2023 to 233,597 in 2024. The war in Ukraine was the deadliest in 2024, with 67,000 reported deaths, while 35,000 deaths were reported in the Palestinian territories of Gaza and the West Bank. By the end of the year, the number of acts of violence recorded by ACLED is projected to reach almost 200,000, a quarter higher than last year and double what it was five years ago.

Canada euthanasia now accounts for nearly one in 20 deaths (BBC) The rate of medical assistance in dying—also known as euthanasia—has grown in Canada for the fifth straight year, albeit at a slower pace. The country released its fifth annual report since legalising assisted dying in 2016. Around 15,300 people underwent assisted dying last year, accounting for 4.7% of deaths in the country. Canada lawmakers are currently seeking to expand access to euthanasia to cover people with mental illnesses by 2027. Canada is among a few countries that have introduced assisted dying laws in the past decade. Others include Australia, New Zealand, Spain, Austria.

East Coast storm makes a mess at ski resorts as strong winds cause power outages (AP) A storm that swept up the East Coast delivered a blow to New England, packing powerful gusts that knocked out power along with a deluge of rain and warming temperatures that washed away snow and dampened ski resorts. An atmospheric river transported moisture northward from the tropics and brought heavy rain. In Maine, nearly 57,000 customers had lost power as of Wednesday night, according to poweroutage.us. In Massachusetts, nearly 8,000 people were without power.

An unprecedented surge (NYT) The immigration surge since 2021 has been the largest in U.S. history, surpassing even the levels of the late 1800s and early 1900s. Total net migration—the number of people coming to the country minus the number leaving—will likely exceed eight million people over the past four years, government statistics suggest. That number includes both legal and illegal immigration. Even after adjusting for today’s larger population, the surge is slightly larger than that during the peak years of Ellis Island traffic, when millions of Europeans came to the United States. Of the roughly eight million net migrants who came to the U.S. over the past four years, about five million—or 62 percent—were unauthorized, according to an estimate by Goldman Sachs. The unprecedented scale of recent immigration helps explain why the issue played such a big role in the 2024 election. Polls showed that the sharp rise in immigration was unpopular with most Americans, especially among working-class voters, some of whom complained of strained social services, crowded schools and increased homelessness.

Haiti’s main international airport reopens a month after gang gunfire forced it to close (AP) Haiti’s main international airport reopened on Wednesday to commercial flights, one month after gangs opened fire on planes. It was the second closing this year because of gang violence. Soldiers and police, bolstered by Kenyan police leading a U.N.-backed mission to quell the violence, have boosted security in the area, and a test flight was successful, Haiti’s government said in a statement. However, there were no flights and no passengers Wednesday afternoon, with heavily armed police setting up checkpoints by the airport and stopping public transport. An airport parking lot normally packed with hundreds of cars had about several dozen vehicles, the majority belonging to employees.

No ID necessary (Foreign Policy) European interior ministers voted on Thursday to formally admit Bulgaria and Romania into the Schengen Zone starting on Jan. 1, 2025. The area, now encompassing 29 countries, has abolished internal border controls for all members except in the cases of specific threats. This means that one can now drive from Portugal to Estonia to Greece without ever having to show a passport. Thursday’s vote was a “historic decision” that completes “a major objective of both the Republic of Bulgaria and Romania since their accession to the European Union” 17 years ago, the two nations’ foreign ministries said in a joint statement.

In Defiant Speech, South Korea’s President Defends Martial Law Decree (NYT) President Yoon Suk Yeol on Thursday defended his botched attempt to put South Korea under martial law last week, vowing to “fight to the end” despite the opposition-dominated legislature’s push to impeach him and his own party’s demand that he resign from office. In an unexpected speech, Mr. Yoon said he had never meant to disrupt the “constitutional order�� when he declared martial law on Dec. 3 and sent hundreds of troops into the National Assembly. He said he had done so to “save the country” from what he called the “anti-state” opposition parties, which he accused of using their legislative majority to paralyze the nation. Mr. Yoon’s People Power Party, which blocked opposition lawmakers’ attempt to impeach him on Saturday, recommended this week that he instead resign in February or March. But Mr. Yoon indicated in his speech that he intended to remain in office, and that he would fight his removal at the Constitutional Court if he were impeached. South Koreans have been staging massive protests calling for Yoon to step down ever since the attempted coup, and police attempted to raid the president’s office yesterday. They were stopped at the gate by secret service members, who apparently negotiated which documents office staff would hand over to police.

Syrians flock to morgues looking for loved ones who perished in Assad’s prisons (AP) Mohammad Chaeeb spoke softly into his phone, telling a relative the grim news: He found his brother at the morgue. The dead man was jailed five months ago, disappearing into a dark prison system under the rule of President Bashar al-Assad. His body is just one of many found in Syrian detention centers and prisons since Assad’s government fell last weekend. Morgue officials who examined the corpses have seen bullet wounds and marks that appeared to be the result of torture, a doctor said. An estimated 150,000 people have been detained or reported missing in Syria since 2011. Under Assad’s rule, any whiff of dissent could send someone to prison immediately. For years, it was a sentence akin to death, as few ever emerged from the system.

Netanyahu Finally Takes the Stand in His Corruption Trial (NYT) Outside the courthouse, he is one of the most powerful men in the Middle East, overseeing Israel’s military campaign in Gaza, its occupation of southern Lebanon and recent strikes in Syria. As he stepped into a cramped and sweltering underground courtroom in Tel Aviv on Tuesday morning, Prime Minister Benjamin Netanyahu of Israel morphed into the defendant in Case 67104-01-20—charged with bribery, fraud and breach of trust. Eight years after the police started investigating him and four years after his trial began, Israel’s longest-serving prime minister was taking the stand for the first time to respond to accusations of corruption that have defined and disrupted Israeli public life for nearly a decade.

Israeli strikes kill 35, UN demands immediate ceasefire (Worldcrunch) Palestinian news agency WAFA reported that at least 35 people were killed on Thursday in Israeli strikes on the Gaza Strip. The United Nations General Assembly adopted a resolution calling for an "immediate, unconditional and permanent ceasefire" and a release of "all hostages" on Wednesday. Washington vetoed the text, as it did the last one.

Dozens of civilians killed in two days of intense fighting in Sudan (Reuters) At least 127 people, mostly civilians, were killed over two days in Sudan as fighting between the army and the paramilitary group Rapid Support Forces (RSF) intensifies, according to officials, activists and rights groups. The 20-month conflict, which has killed tens of thousands, has become increasingly violent, with the army stepping up air attacks in areas under the RSF control and the paramilitary forces staging raids and carrying out intense artillery strikes.

Houthi Attacks Turn Back the Clock for Shipping as Costs Pile Up (NYT) Before this year, Tobias Kammann, a German container ship captain, had only once sailed around the southern tip of Africa, and the lack of other vessels in the little-trafficked waters made him feel very much alone. But these days, there are so many ships there, he said, that “it’s a bit like the autobahn.” To get from Asia to Europe and back, global shipping companies have for decades sailed through the Red Sea and the Suez Canal. But a year ago, the Houthi insurgents in Yemen began targeting vessels in the Red Sea with drones and missiles, forcing shipping companies to divert their cargo around the Cape of Good Hope at Africa’s southern tip, a route that is some 3,500 nautical miles and 10 days longer. It’s as if the shipping industry had been transported back to the days before the Suez Canal opened in 1869. “This is one of the most significant challenges that shipping has faced in a long time,” said Salvatore Mercogliano, a maritime historian and an associate professor at Campbell University in North Carolina.

Pack a ‘Go Bag’ for Extreme Weather (NYT) Extreme weather is happening more frequently across the country, as we have seen this year with Hurricane Helene’s catastrophic impact on Asheville, N.C., November’s wildfires in New York and New Jersey and this month’s fast-spreading Malibu fire. Nearly 20 percent of all Americans have had to evacuate their homes because of unexpected severe weather, according to a new study by the analytics firm YouGov. More and more people are looking for a way to protect themselves from the next hurricane, tornado, flash flood or fire. Fortunately, there’s an affordable and easy way to be better prepared: by packing an extreme-weather go bag. An extreme-weather go bag is an emergency kit you can keep in your home or car—some people make one for each—that’s filled with items that can quickly become invaluable during a crisis, or if you have to evacuate. A properly packed go bag will have the essentials for at least 72 hours, as recommended by the Federal Emergency Management Agency. It will eliminate the panic of wondering what to bring with you, and it may end up saving your life. “If you don’t take the time to address these questions before a disaster strikes, you’ll be hard pressed to do so in the rush of a potential crisis,” said Stephanie Fox, a spokeswoman for the American Red Cross.

Flights (Skift) Globally, the average airfare next year is projected to come in at $380, down 1.8 percent compared to this year and down 44 percent since 2014. Given 5 billion people on 40 million flights in 2025, and projected profits for the industry coming in at $36.6 billion globally, the average profit per passenger is coming in at a modest $7 per passenger.

[aoisouken]

Thorough Explanation of Solar Power Generation System

Thorough Explanation of Solar Power Generation System

@aoisouken_official ←For other useful housing information, click here!

Today, solar power generation is heard everywhere. But not many people can explain it other than to say that it generates electricity from sunlight.

In this issue, we will provide you with information on solar power generation systems!

We hope you will find it useful in your home building.

What is a photovoltaic power generation system? Photovoltaic power generation is a technology that produces electricity by utilizing the light it can withstand. As a renewable energy source, it is gaining attention as an environmentally friendly energy source.

Environmental Benefits Photovoltaic power generation does not emit CO2 and contributes to the prevention of global warming. It is also a renewable energy source and helps realize a sustainable society.

Economic Benefits Although there is an initial investment in solar power generation, long-term economic benefits can be gained through savings in electricity costs and income from electricity sales.

Self-Sufficient Energy By installing a photovoltaic power generation system, households can generate their own power for consumption, ensuring power even in the event of a power outage.

Technology that will change the future Photovoltaic systems provide clean, sustainable energy and have the potential to fundamentally change our lives. Conclusion Photovoltaic power generation systems are an important technology that will support future lifestyles that are both environmentally and economically friendly. Why not consider installing one?

Other useful information for home building and, We also introduce other useful information for house building and examples of construction. ▶ @aoisouken_official Please feel free to take a look!

For custom-built homes, remodeling, and renovations in Miyagi Prefecture, contact Aoisouken!

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▶太陽光発電システム を徹底解説

@aoisouken_official ←その他の役立つ住宅情報はこちら！

現在では、どこでも耳にする太陽光発電。 でも、「太陽光で発電する」ということ以外に説明ができる人は多くはないでしょう。

今回は、太陽光発電システムについての情報をお届けします！

ぜひ皆様の家づくりの

1.太陽光発電システムとは？ 太陽光発電は、耐用の光を利用して電力を生み出す技術です。再生可能エネルギーの一つとして、環境に優しいエネルギー源として注目されています。 2.環境へのメリ��ト 太陽光発電はCO2を排出せず、地球温暖化防止に貢献します。また、再生可能なエネルギーであり、持続可能な社会の実現に役立ちます。 3.経済的メリット 太陽光発電は初期投資がありますが、電気代の節約や売電収入により長期的な経済的メリットが得られます。 4.自給自足のエネルギー 太陽光発電システムを導入することで、家庭で消費する電力を自家発電でき、停電時にも電力を確保できます。 5.未来を変える技術 太陽光発電システムは、クリーンで持続可能なエネルギーを提供し、私たちの生活を根本から変える可能性があります。 まとめ 太陽光発電システムは、環境にも経済にも優しい未来の生活を支える重要な技術です。導入を検討してみてはいかがでしょうか？

他にも家づくりに役立つ情報や、 施工事例を紹介しています。 ▶ @aoisouken_officialから お気軽にご覧ください！

宮城県の注文住宅・リフォーム・リノベーションはあおい創建へ！