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The 6 Senses Part 6: the Corollary
Even More Feels
I seem to be into Corollaries these days. Maybe it’s because it’s so fun to say and sounds smarter than ‘added afterthought.’ Corollary. Oooo! Say it again. Corollary. Or maybe it’s because I loved Logic Class and used to Tutor it in University. I also like to say Argumentum ad Hominem and Obfuscation.
But we’re here to talk about Feelings. Nothing more than Feelings.
And if you’re wondering…what the heck is she on about now? Here’s link to last week’s article on What you Want Customers to Feel when they Walk in your Store.
So, last week was all about the Bionic Woman and this week we’re going to take our cue from the Queen of Soul.
Has anyone been watching Genius: Aretha on, of all places, National Geographic? It’s amazing. I must have been a gospel singer in a previous life because the story and the music give me goosebumps and bring tears to my eyes. And if you haven’t yet experienced Cynthia Erivo, do it now. Go. Saw her first in Bad Times at the El Royale and was blown away. First by her lack of feeling and then when she let loose.
Back to Aretha. I kept waiting for the big moment in the show when she conceived of and performed Respect. But it was conspicuous in its absence. They refer to it much later, but you never hear it and the timeline passes on. Perhaps they did this because it’s too Obvious, too Well-Known, and they wanted to focus on the lesser known details of her life. Or because she didn’t write it, Otis Redding did and didn’t particularly care for her version.
R-E-S-P-E-C-T Find out what it means to me.
R-E-S-P-E-C-T Take Care. TCB
And if you’re still reading this (Thank You!) and still wondering…what the heck is she on about…Ok. I’m bringing it around now.
A Shopper walks into your store….
What’s the first thing they feel?
What do you want them to feel?
Well the last thing you want them to feel is a conspicuous lack of anything.
Respect Included. But they will if Respect is not at the forefront of your Corporate Culture.
Respect seems Obvious and Well-Known (see what I did there?) but it cannot be included enough in the everyday running of every business. And not just from the top down.
Respect needs, not only to apply to everyone, but to come from everyone. If the guy in receiving is showing no respect to the salespeople on the floor or the mailman is showing no respect to the person at the front desk, it needs to be addressed. From the top down.
Rumours, Cliques, Whispering, Shunning all that great Junior High behaviour is still there in all of us, just waiting to come out. If encouraged.
Discourage it. Strongly and with….Feeling.
I’ve worked for companies for which spreading rumours or gossiping is an actionable offence. I agree. It self-perpetuates and creates a hugely negative, secretive atmosphere.
And nothing perpetuates bad feelings like an audience or a sympathetic ear. But if called on it, most adults will cease and desist when a light is shone on their behaviour. What you tolerate, you condone.
Whether you’re a Boss or an Employee Try:
‘Is that Gossip I’m hearing? State your Sources.’
‘Racism. Just Say No.’ has worked for me in many situations. Even if it’s to my ‘betters’.
‘Would you care to repeat that sexist comment/joke/slur so I can record it and play it for HR/Your Sister/Yo Mama?’
Employees who are shown no respect from management or even from their own co-workers can and will pass that on to whomever they meet. From the way they treat the merchandise to the way they answer the phone.
And Customers can feel it when they walk in the door.
I’m loving the new Inclusive Generation coming into the work force. They keep us all honest and remind us that Respect is not just earned it’s one the most Obvious and Well-Known traits of an evolved workplace.
R-E-S-P-E-C-T Take Care. TCB….Take Care of Business.
And OMG, Watched the Finale of the Series this week. The last scene is amazing.
Thanks Aretha. Genius.
Were you raised in the unenlightened Trump School of management where Respect is sorely lacking? Is your team unproductive and unhappy and you can’t figure out why. I’ve been part of and built fabulously efficient retail teams all over Western Canada. Without losing or having to fire a single person.
Check out an overview on The 6 Senses here.
and more in the series:
Part 1: Sight
Part 2: Sound
Part 3: Touch
Part 4: Taste
Part 5: Smell
Part 6: Feels
Images:
https://www.grammy.com/grammys/artists/aretha-franklin/11503
https://www.theoaklandpress.com/entertainment/genius-aretha-miniseries-aims-to-serve-the-queen/article_66dd97c6-8734-11eb-b5dc-2f78d8252f8c.html
https://www.theguardian.com/culture/2019/nov/21/aretha-franklin-30-greatest-songs-ranked
https://www.glamour.com/story/cynthia-erivo-aretha-franklin-will-blow-you-away-in-first-trailer-for-genius-aretha
https://www.billboard.com/articles/news/8471779/aretha-franklin-ultimate-diva
https://www.vanityfair.com/style/2018/08/aretha-franklin-obituary
https://www.marieclaire.co.uk/entertainment/people/aretha-franklin-death-83933
https://www.nytimes.com/2021/03/19/arts/television/genius-aretha-franklin-cynthia-erivo.html
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