#so i don't have to keep fielding their justifiably pissed calls and emails because i literally can't fix that!!

[nicistrying]

Tues 17th April

Up early to walk Maggie. The weather is suddenly freezing here again and my body can't keep up! But we had a nice walk.

Came home and logged on for work, I was on the phones in the morning but thank God they were quiet. I only took about 10 calls all morning and they were all pretty straightforward.. until the last one where ths lady was so fucking rude because I explained I couldn't remove costs that had been correctly applied. Like don't get me wrong, I will remove costs if I can find any reason at all to justify it but we got an email from one of our managers saying we were removing too many so we have to be sure we can back it up with policy. This woman had absolutely no reason to have them removed, she hadn't paid a penny or contacted us since the letter was issued almost 4 weeks ago, she blamed that on her post being handed to her neighbour who only gave it to her yesterday but I confirmed the address we had on file was correct so it wasn't that we had issued anything to the wrong place. Anyway I got a second opinion from another officer and went back to her and explained even after getting a second opinion and taking everything she said into account, it wasn't an error with anything we had done so I couldn't remove the costs. She started shouting at me how disgusting that is and I kept so calm and professional but I was shaking by the time I eventually got off the phone 😂 So that pissed me off but I was just doing emails all afternoon so just chilled out and ate snacks.

Walked Mags again, we played ball on the field and had a lovely time 🥰

Worked out when I got home - leg day, just bodyweight as still not feeling 100% but it definitely did the trick and I felt good for it

Made tofu & mushroom 'keema' for dinner - it was so time consuming to make but nice to try something new! Turned out pretty tasty

Watched some Fallout, then bath and bed as another early start tomorrow 😴

[dying-suffering-french-stalkers]

the thousand injuries of this fucking job i had borne as best i could, but when it ventured upon insult, i STILL didn't quit bc i'm an idiot who hates job-hunting and now i'm just stuck here being annoyed by every little thing in this office