#//I need to reset my password... Probably

[multiipl]

At this point I'm convinced we've all collectively lost the grasp of time and space and if I replied to a draft that's like 2 years old nobody would bat an eye and just put it in their drafts and get to it whenever and I honestly don't mind.

Also hello, I forgot my tumblr password and set my pc up anew from scratch but luckily I have my phone

[thedawningofthehour]

Draxum is a fearsome commander and warring warrior scientist, but he's also a Dad and does exactly what Dads do.

[777hrtz]

not back but not not back…arrived home from my visit 2 the northeast n its hardcore scene which i enjoyed immensely … learned 2 mosh properly which i will b improving n implementing soon as i feel confident in it … went 2 ephyra which was a stupid amount of fun … home 4 2morrow & then leaving again 2 see a guy who i met once when i was drunk n hv been txting a little bit every once n a while n 2 see his band play … supposed 2 stay at a punk house that nite n then come home the nxt day … life is busy n crazy and so much fun 🩷 hope u all r doing well

[neon-danger]

Successfully got into my account

Still pretty sussed out tho

[gender-euphowrya]

blue prince is gonna make me set up a conspiracy theory corkboard with red string wall

[chefkids]

Jeremy and Sabrina carp just followed each other on insta.. need ur opinion on this. I know they were on the same pr for the met but it’s interesting

Probably just because of the Quinta SNL monologue song. Her stylist is Jared who is besties with Molly... He's not going to go there 💀

Or maybe he will and be extra messy and piss her off further lmao I did see this TikTok yesterday and my eyes nearly rolled out of my head at how unserious this pairing is.

Sabrina also just followed Pharrell and a couple other people so I think he just saw it and followed her back.

But either way that means he did reset his Instagram password like I told him to. Need him to post a picture that isn't a Calvin Klein thirst trap or a trailer for The Bear, I'm trying to see something... 👀🤫

[intosnarkness]

As a tech support person, my second favorite calls are the ones where the answer is something simple like “well, you put too many rs in this users email so that’s why he can’t log in” or “that’s not the correct website so probably your username isn’t going to work”.

In fact, these are a vast majority of my calls. Things that you might feel silly about but are so satisfying because I can fix it easily and make your day better.

My favorites are the ones where I pick up and whatever was wrong has fixed itself. We say hi, you tell me you don’t need me, I wish you a good evening.

Please don’t ever feel bad about calling IT with things like that. I would take a million password resets a day over anything that makes you wait for me to talk to developers. Bring me your easy problems, it makes me feel like a wizard.

[regular-lord-reckoner]

i spent a good chunk of yesterday and today feeling highly stressed due to my own idiocy so let me regale you with that tale, shall i?

so, my classes are stating this week and like any good procrastinator i didn't log in to check on things until yesterday where upon entering the digital campus i realized i...only saw one of my courses being displayed ??

and me being who i am, i naturally start freaking out because what the fuck, what do you mean, where did it go, oh god oh god, this was a mistake, oh shit

anyway, that went on for a while until i calmed down enough to think, "let me just log into my email and see what's going on" because i know i tripled checked my registration and made sure both of my classes were there, so what gives?

welllllll for whatever reason, the password that was autosaved for my email (same one i'd written down in my notes app on my phone) was not working

so that kinda enhanced the panic, but i was like, "it's fine, it's fine, i'll just reset it and then we'll be fine" well......

in my frenzied state i barely registered a warning after i reset my password telling me to wait an hour before trying to log in so naturally i take my new shiny password and immediately start trying to beat down the doors of my wretched email account with it only to, ripley's believe it or not, not be able to get in !!

i'm feeling especially antsy at this point but am also like...still at work, so eventually i'm like, "ok fuck it, i'm just going to leave this alone for a few hours and come back and try again" so i did just that only to find that...nope, still didn't work !!

SO i reset the password again but this time i decide to actually follow the instructions and y'know...wait at least an hour before trying to log in, so i go back to my work and try not to think about it and after a few hours i was finally done with that (although apparently so preoccupied i forgot to clock out, lol. i put in a punch request to fix it so we're all good, but christ was i distracted apparently XD) and thankfully by that time my new, new password was finally working so...yippee !!

only...no yipee because as soon as i got in there i realized i had not one, but two fucking emails telling me that that course had been canceled and that i could try to enroll in another one before march 12th so uh....panic back in full swing !!

i did try to still enroll anyway because i could see there was a class that was still open, but every time i tried it just bumped me to another screen where i had to verify all this information i'd already verified the first time i signed up for classes so i figured the door to that was probably just shut for good and that was the page it would automatically redirect to instead and decided to just accept my fate

i'd actually gotten to a point of being like, "well, okay, this kinda throws off the timetable i had in my mind, but maybe it'll be better this way if i just take one class right now, at least to get me started because two might be too overwhelming right now anyway..." and i was slowly accepting that until about 3:30 last night when i woke up in a panic because i realized that class was actually the first one i'm supposed to take for the program so....y'know, neat !! awesome !! i love when i just....fuck everything up, i love it !!

had to just sorta scroll around on my phone for about an hour before i could get back to sleep because i needed to distract myself from the bad feelings of my utter fuck up BUT this story does have a happy ending !!

you see i also just so happened to have a meeting with one of my student advisors today just so we could check in before classes start and so i told him about my fuck up and he was like, "oh, you should still be able to enroll !"

as it turned out that screen it kept redirecting me to is something that's going to pop up every time i try to enroll in classes and he said there was a part at the bottom of the page to check off that i'd verified everything (it already says verified next to each tab after i visit it, but there's a whole extra button to press and in my defense...it was worded kinda weird to where it said something like "is all of this information correct ?" but the checkbox said no with no other option and yet when i clicked it it turned to yes and then finally let me back into the enrollment thing instead of into an editing feature like i just assumed it would so.....there's that; i love when things are needlessly unintuitive, it's my favorite !!)

so yeah, after figuring that out i am now indeed enrolled in both classes once more and fortunately that one doesn't start until monday so i have some time to go over any materials i need to look over and complete any assignments before class starts

my other class actually starts tomorrow so i've already looked over my stuff and posted on the discussion board (just a little "hey, here's me and my pronouns what classes i'm taking" thing) and so i think i'm finally ready to do this damn thing !!

it's just kinda funny because i was already nervous enough as is about all of this, but it's nice to know that my own stupidity will always be there to make sure that an already stressful situation can be somehow even more stressful !! (also i know i'm not actually an idiot, i'm just ribbing on myself for making a silly mistake, this is all in good fun)

hopefully everything from here on out will be smooth sailing and as nervous as i am to wade into uncertain waters i'm also still pretty excited

i mean, yeah, i think i picked probably the absolute worst fucking time i possibly could have to decide to become a librarian and there may not be any sort of career in it for me when i get done, but it still feels like the right thing to do so i'm going to follow that impulse until i hit an actual brick wall, i guess

in the mean time, i've been visiting my local library more and have been checking out some books from there and the last time i was there i asked if there was anything i could do to support them with everything going on right now and the person i spoke to gave me an application to become a volunteer so i turned that in on saturday and am now just anxiously awaiting to see if i get approved because i figure it nothing else let me try to do some good now and also go ahead and get as much experience as i can because working alongside the library is eventually going to be part of this program, so the sooner i start the better

there's a large part of me that's just kicking my own ass for not having done all of this sooner, but i recognize that i can't go back to the past and change things so i'm just going to continue on this path and see where it takes me while hoping for the best !

anyway, i hope if you've read this far you've enjoyed this somewhat amusing tale and let this be a reminder to check your dang email !!! (i also haven't been checking one of my personal emails and didn't realize my antivirus software was about to upgrade to the tune of almost $50 that nearly overdrew my account so....i really need to do better about staying on top of these stupid little electronic pieces of mail....)

i also hope if you're reading this that your week is free from as much stress as possible and that you get a good piece of news soon !

i'm gonna go to bed now because i've slept like shit that past few nights and my class is from 9 pm to 11 pm so i'm gonna need all the rest i can get. see ya !! <3

[yuyuneekii]

NGL I’ve been farming genshin after I got Mualani and lost my 50/50 to kazuhas fugly ass weapon and after like 2 werks i finally got mualanis weapon and now i have 0 motivation for genshin back to star rail i suppose…? Who knows. And oh my god what happened to my himeko relics why are they fugly. Oh dear lord the world is ending I need a new hobby other than gacha games please god oh dear lord and star rail froze my account for 20 minutes after i kept guessing the password wrong then had to reset it hoyoverse i hate you with a passion they are not beating the racism allegations

Omg im so sorry snnwehhw

True they are definitely not beating those allegations and probably never will

Hope you have better luck in star rail!!

[whereshadowsthrive]

Let me tell you how I just almost lost this account forever-

I went to check tumblr only to notice that it had forced logged me out on desktop. So I enter my email to log in...no dice. Then I think to myself "well it's probably my college email then, surprised I hadn't changed it over." No dice again. I then think to check on the mobile app what the email was. Bingo! It was my long dead middle school/high school era email. I tried that email and my password I had written down for tumblr...no dice Again. Now I start to panic. I start trying other passwords, nothing is working. Then Down From The Heavens Descend Into My Mind: the memory of my old universal password for everything when I was kid. Bingo, I'm back into tumblr. I have no earthly idea why I was using *that* password here or why it doesn't match my notes but whatever. Hacker voice, I'm in...

So I go to update the password to what I had written down so this doesn't happen again. I do this on the mobile app for Some Fucking Idiot Reason...and it doesn't ask me to input it a second time to make sure it's right...and then the app force logs me out.............and I try to log back in....I Fucking Mistyped The Password. I could literally start to feel my heart pumping and my ears get really warm with panic at the realization I might've just lost my decade+ old tumblr account because a basic password reset feature apparently doesn't exist on this site. I went to go report this issue to Tumblr Support and ask them to recover my account. However, I need to provide the email this account is attached to... and I don't have access to that, so support is just a worthless route...and then I realized going to submit a fucking support ticket logs you out. So now I was logged out on both app and desktop. Literally beside myself. Broken ass website, deadass wondering if anyone tests this place. I go to recover the email this account is attached to. Then gmail does me so dirty, it says to me "to recover this email, you need a security code sent to your elementary school era email." At this point, I'm ready to just cry. So I go to crack into that email and BECAUSE I HAD REMEMBERED MY OLD UNIVERSAL PASSWORD AND CUZ SHIT LIKE 2 FACTOR JUST WASN'T A THING WHEN I MADE THAT EMAIL, I GOT IN So then I had to fuckin' recover and reinstate the middle school email from my elementary school, recover my tumblr account and reset the password *again* (this time on desktop and not the fucking app) and make sure this account was set to my up to date email and just.....y'all, if my memory didn't just shit out my childhood universal password at me, I deadass would have lost this account forever. All because desktop just randomly decided to log me out. I hate social media.

[meretrifles]

Public Library of Ruina - Yesod

I still dither a little about Yesod. He's either Information Technology, Information Services, or both. Both feels a little self-indulgent, but it's kind of what I want.

Information Technology is basically regular IT-- have you tried turning it off and back on again. The library doesn't add a huge amount to that-- more databases, a website, shitty civic budget, unpredictable public users. You're gonna replace a lot of keyboards. (You should probably take the ones where people rearranged the keys into swear words out of service. Or at least fix them first.)

Information Services is, at this point, extroverted IT. Back in the day, this was the department that specialized in "reference" questions-- the weird stuff. People would ask librarians for all sorts of weird facts in the pre-google days. It does still happen, but less and less every year as search engines become ubiquitous and the people who remember that was a thing slowly die off. Still, reference will never completely die. People are always going to come to libraries with weird questions; that's kind of the point.

So why am I calling it extroverted IT? Because that's the primary function. There's the fairly obvious part-- people sometimes need help searching the catalogue or reading e-books. But here's the less obvious part. Myrtle has a new laptop, but she's not sure how to do anything with it and her kids all live hours away. Who's she going to call? Who can help people learn how to use technology? Without many other options, the answer frequently is-- the library.

Think everyone has a cell phone? Ask a public librarian. We know there are still plenty of people without a phone or with a secondhand POS with no sim card. Curious what happens if someone can't remember their gmail password? If you're prepared to deal with a post-traumatic response, ask a public librarian. Have you ever tried to help someone with no available cell phone recover their google account? It would probably save a lot of time if we could just tell them at the start they're SOL. But maybe they can remember the password, and technically there's a reset function that might work in a few days if you're approved.... Fun times when you're dealing with an upset person who can barely type on a good day and has just lost a ton of personally valuable and literally valuable information, probably forever. Think 2-factor authentication is great? It sure is, if you have a second factor. We have a list of free email sites that don't require you to already have an email address or a cell phone. It's hella short. And we took one off cause it was too Russian. Protonmail is a good bet if you can remember passwords. Which is a significant if. Some people just can't. Which is OK if you can save them on your computer. Oh, you don't have one and you have to use public devices all the time? Well, write it down and hope it doesn't get stolen and that you can remember which one is which. (Have you already guessed that sometimes people ask librarians to remember their passwords for them?)

In short, the library also serves as a public IT department, for services and devices it has zero control over.

Whether he's internal or public IT support, Yesod is also going to snap. Though, he will also have access to an abnormality that can affect people outside the library, which is a nontrivial perk. He will use it exclusively on vendors. I am hoping some of his bullets bend space and time to successfully hit whatever asshats decided it was OK to build the entire backbone of library ebook lending on Adobe Fucking Digital Editions, an old ass program with literally zero support. It would seem impossible for them to still be shackled to it in the City, but it also seems impossible that we're still shackled to it now, so I'm pretty sure the ultimate capitalist dystopia couldn't let it die.

Hmm? My specialty? I'm a reference librarian. Why do you ask?

[nudebabitz]

Please, please, please, is there any chance to get that final part of "an affair, three ways"? These stories (perspectives?) were just so damn perfect! I have re-red them like a million times by now (I'm not obsessed, you are!) and not having Anthony's point of view just bloody kills me! It is literally driving me insane! So, please?

Hi!

First of all, thanks for reading and re-reading. That really means a lot that you enjoyed the fic that much. I appreciate you and feel really touched that you’re spending so much time with the words 🩷

I hesitate to say no, because never say never, but I really don’t see myself ever writing the Anthony POV, and that’s for a multitude of reasons.

Perhaps first and foremost is the anon hate I received over this fic. I received multiple, really long hate comments on this fic, that were exceptionally rude, hurtful, and seemed to think that I, as a person, was condoning cheating just because I wrote about an affair. This was a wildly crazy accusation to make, not in the least because this anonymous person doesn’t even know me, but also because this is a work of fiction. You would not read a murder mystery and think that the writer is promoting murder! Hell, there’s so many books, plays, films, and tv shows that talk about people cheating, and none of them are “promoting” it or trying to make it seem like some really moral act. The anon commenter made plenty of comments about my character, bashed my friends, bashed my writing ability, berated me for being racist, and this is just stuff that I happened to see because I couldn’t even bring myself to read the entire comment. Everytime I deleted the comments, they would repost them in their entirety. I have also seen friends get anon hate comments and those comments might reference my fic or think a friend wrote it or something. I have seen people reference this fic derogatorily in their tumblr asks. I have seen people disparage it everywhere. I’m currently receiving constant emails from AO3 informing me that someone is attempting to reset my password, either in an attempt to hack my account or just harass me, and they’ve been doing it to a few other writers as well who have posted works that people have seen reason to disagree with, despite everything being an act of fiction.

Writing a third POV to this fic would open myself up to a wave of new hate and I sincerely cannot bring myself to do that at this time. It’s a small act of courage to even keep the fics up knowing it draws so much ire. I’m a little aware that people loved it, but also need people to understand this—unless you’re leaving a comment or telling me directly that you liked my fic, I do not know that you enjoyed my fic. And if you’re re-reading it, I don’t know that! And I’m not writing fic to get any sort of recognition or kudos (writing fanfiction is probably the worst way to get recognition because you don’t get recognition for it lol, we’re all truly just writing because we have a story in our hearts), but this is all to say that while I’m vaguely aware that people enjoy the fic, the love doesn’t necessarily outweigh all of the constant harassment I’ve received from it. I don’t want to expose myself to any more.

I suppose if one day in the future, I feel so moved, I might write it. I do warn that my plans were not to write an Anthony POV of the events of the Kate POV and Tom POV either. I was going to write the Anthony POV of before the affair and after the affair, and I also don’t know that readers would want that. It’s not your typical HEA after the affair; they’re both flawed and wounded people with an unhealthy attachment to one another and huge trust issues. There’s a lot to overcome and it’s not super rosy and happy at all. It would be an emotionally taxing fic to write and tbh it doesn’t even seem worth it to write it if I’m going to risk alienating the people who enjoyed the fic because now they’re upset that theyre not seeing the HEA they wanted and I’m going to risk digging up more harassment and hate for myself. Writing fic is already a thankless job which is in and of itself okay if you don’t go into writing it for thanks, but if you go into it and get hate, it makes it worse.

I’m sorry for the likely depressing answer, Anon :( I am truly happy to hear that you enjoyed that AU! For a while I enjoyed writing it. Thanks for spending time in those words.

[sunny-satellites]

I'm gonna be honest, professionalism is a disease. Sometimes you just need the words to bring reality to someone who won't listen and they can't start with per my last e-mail.

There's a specific site at my job that drives me nuts because they just don't listen to instructions carefully and this problem is endemic across their entire management pool. They'll also constantly cross lines and do shit like call me on teams without warning because they *know* I'm good at my job and I'll fix the damn problem if I can, but sometimes I'm in the middle of doing other shit and I can't be pissed to fuck around for fifteen minutes to reset johnny dipshit's RSA because he chronically can't remember a 4 digit number.

So this week was a gigantic headache because small minded upper management made an absolutely awful decision and has set a 90 day ticking time bomb on our password policy due to a delayed overreaction from a security breach that happened in October, they forcibly reset every call centers password and unfortunately because of more dumb shortsightedness they specifically decided to flag it for VMware logins. VMware is not directly attached to our primary IDP so it caused a ton of IDP flowback issues usually locking people out of random applications on other subdomains and often locking people out of active directory login entirely.

I've had to basically route a large portion of this intake for this specific issue and it's been mostly resolved as everyone who got flagged in these domains has reset their shit and had a temporary password issued and their accounts synced for proper primary IDP flow down.

I got a guy today however who managed to dodge this issue and I told him I'd have to route his issue to another team because someone already picked up this ticket, but genius middle management refuses to let people be unproductive for a bit and he's in my dms telling me to reset chuckledick's password again.

I can't tell him he's a technological hazard and that his mother should pound sand on the beach that makes you old and block him because that's ~unprofessional~ so instead I tell him this is a bad idea because the department under me already reset his shit and synced it from the jump server and this will reset it back to square one and probably break any other access that was working along the way. I know what the issue is and that it's elsewhere but I'm a network engineer so I *shouldn't* modify this person's OUs if it's already someone else's ticket. However he's not taking my polite "No" for an answer so I reset the person's acct and issue a temporary password, he tells me he'll be back in 5 minutes. It takes him 25, meanwhile I'm regularly refreshing the domain that has NT logins registered on it and see that the password update flag doesnt reset, meaning chuckledick cant log in.

I fuckin set myself to busy so these people will stop bothering me and leave him a message before he can even return: "I see user was unable to log in meaning this issue is IDP domain flow down related like I had initially diagnosed, in the future please refrain from wasting (network dept name)'s time and arguing with us over tickets already assigned to the correct department. I hope you take this lesson to heart." Which is about the politest way I can tell this person he is a fucking fool and I hate working with him.

[tea-with-eleni]

Visiting family for Thanksgiving is hard.

Not because of politics. I'm incredibly grateful for that. My whole family, both sides, everyone that's living that we have any regular contact with, is a dedicated liberal. My great-grandparents were too, apparently.

No, it's because my grandfather on my mom's side used to be a rocket scientist. He literally worked on some of the computer systems for the Saturn V rocket back in the day. But... he has parkinson's disease. And he's had it for a while. And it's taken his memory.

It's zapped most of his short term memory and scrambled a lot of the long term memory for about the last twenty years - so far as I can tell.

My grandmother is still sharp as a tack. She has arthritis and had hip replacement surgery and is clearly annoyed that she isn't as mobile as she'd like, but she's mentally completely present. She learned how to use an iPhone three years ago, because she wanted to learn how to text. Mostly, she was totally capable of figuring it out herself, she was just very anxious because her experience with technology includes things like "My husband found that the best place to ground his HAM Radio in our apartment was the metal shower (which keeps shocking me now)". Upon learning that it's really hard to permanently damage an iPhone, she has overcome much of her anxiety and is at least as tech savvy as my mother. She likes texting.

My grandfather though. He somehow managed to mess up their television system, his desktop computer, his bedroom television, and their wifi.

Here is what was wrong:

The surge protector for the cable box, blu ray player, and apple TV was off.

The cable box was not plugged in.

His bedroom TV had been reset somehow, likely by accident. It needed to be re-synced to the cable channels.

His computer was plugged in, as were two mice. The monitor and keyboard were not plugged in.

The wifi router had an ethernet cable coming out of one ethernet port that then plugged back into the other ethernet port. That may or may not have caused the problem but it definitely didn't help.

He'd forgotten his computer password and god only knows what happened to the paper where he wrote them all down.

It's fixed now. It's all, as best I can tell, currently functional. And I got him to let me put the side of his computer box back on. It looked like it had been pried off with a crow bar. Probably the crow bar inexplicably sitting on his desk. He was about to start pulling away at the circuitry, made extra concerning by the way he had misidentified the CD-rom drive as the hard drive.

[tussive]

Been on the phone with Lonely Guy off and on all day, just spoke with his attorney and we need to forward the email he received when the application was submitted to the attorney. Should be simple, but Lonely Guy is very bad with technology. At one point he asked me which button on his phone keyboard was backspace, because he couldn't tell. I tried talking him through forwarding the email but it's not happening. He's also one of those people that just shuts down when they get overwhelmed, which not judging, like same, but it's very hard to work with someone doing that lol.

So I thought, hey I can just login to his email address and forward it myself. He doesn't know his password. So I can maybe reset the password, he's unable to do the steps he needs to do on his end from his smart phone to reset it.

So he's calling the person from a housing agency who's helping him with things because he probably has the password. Kinda is rude though because he's off today and I believe he stated has class on Wednesdays lol. But hopefully he can get him the password because otherwise I have to send an email to my supervisor and she will forward it to someone else who will then forward a copy of that email to the attorney, it's going to take way longer and this needs to be completed as soon as possible. If it goes past Friday he's going to lose his home, which I don't like seeing happen to anyone, y'know.

[essence-inked]

I work IT at a university help desk, and I may actually be able to clear this one up.

For my job, we get a lot of account access related calls, so the version of "did you restart the computer" for us is "can you try going to your main account page and logging in."

When someone calls and says they can't access something tied in with their university account, we'll usually start with confirming their credentials are what they say they are even if they tell us they were able to log into other services of ours just earlier that day. We do this not because it's a script (we don't actually have those, there's a couple main points we need to hit, but mostly it's just that the same common sense questions apply to everyone), but because it tells us several things:

If they're using the wrong username (happens a lot because the nomenclature for our school's email addresses changed a while back, and the old ones are still used as aliases but can't be used to log into things with, so this happens a lot with alumni and new students.

If they actually type in their password - some people will save their passwords, and then after resetting them, that info will be wrong. Depending on exactly what the situation is, seeing how they log into something can tip us off about this.

It gives us more info about edge cases. If the user gets a really wonky error, then they can read it out to us directly rather than just saying "it isn't working."

Sometimes people honest to god will just make a mistake. This happens a lot when someone calls saying they just reset their password, but now they can't log in to anything; chances are they wrote their password down wrong. Or, hey, sometimes computer gremlins Just Happen. Either way, if they try to sign in and it doesn't work, they're conveniently at the page where they can reset their password from. So, if they do just get a "wrong password" error, we can go right ahead and show them how to reset it, then make sure they can log in for real this time.

Checking that users can log in usually takes quite literally less than one minute, and if it takes more, then it's probably a very good idea we tried that for starters.

Both those comments are, in some sense, right. The first one is right because 90% of the time, it's the easy and obvious solutions that fix the problem, and the thing is just that the customer was doing them slightly wrong, or didn't know something they needed to, or something of the sort. The second one is right in terms of the experience a lot of people seem to have - there are indeed dumbasses out there like that person who understand rudimentary troubleshooting just enough to get annoyed when someone asks them to give it one more shot real quick, but not enough to realize that there's usually good reason behind the request. And when they get all snippy thinking that they know way more than the tech support people, they do a fantastic job of making the call an absolute nightmare for everyone involved, becoming some sort of obnoxious self-fulfilling prophecy.

Also? There are absolutely customers who know their stuff, and as soon as that becomes apparent, I'll up the technical lingo to match theirs right away. Thing is, every single time I have someone on the phone who starts off the call by telling me how much they know their stuff, without fail, they will then immediately prove themselves wrong. I have yet to encounter someone who acts that way who turns out to be the tech whiz they think they are.

Tech support people don't want to keep you on the phone longer than they absolutely have to, and it's not just for your sanity - it's also for ours. If we're asking you to try a thing, it's for a good damn reason, and the fastest way to actually get your problem sorted out is to maybe trust the expert you called, because if you could've fixed it yourself, then you wouldn't be on the phone with us.