#Automatic Call Distribution

[crmvoipsoftwaresolutions]

Tips to Get the Right Call Routing System for Your Business

Regardless of how big or small your company is, your customers expect accessibility to connect with the proper agent when required. But do the customers receive the same accessibility during the seasonal spikes of the call center? Unfortunately, most businesses fail to deliver consistent customer service levels if they do not have call routing systems or ACD of call center solutions.

High call volumes lead to longer call queues and increased customer frustration. Yes, this is the sequence when your business does not have proper call routing systems. A survey shows that 75% of businesses lost customers due to long waiting times. Leverage call routing software to eliminate long call queues and improve customer service experience.

Let’s look into the integral functions of call routing software along with understanding its advantages and best practices in the industry that you can follow.

What is call routing?

Call routing, also known as automatic call distribution, is a useful feature of contact center software that automatically places incoming calls in a queue and routes them to an agent or a self-service menu, depending on predetermined parameters.

Simply put, it handles the automated distribution of calls to cut down long queues and enable customers to connect with an agent who can resolve their issues. This strategy can be devised on several parameters like time of day, division, preferred languages, call volume, call complexity, agent skill level, and knowledge.

Types of call routing strategies

Call routing might differ from company to company—depending on the size of your team, the industry you’re in, and the issues customers call about—among other things. The following are the most common varieties of call routing systems:

List-based routing

List-based routing, also known as fixed order routing, is an ACD system in call center solutions that maintains a particular agent at the head of the line to take customer calls for a predetermined amount of time. Agent A, for instance, will accept the first call and be the first responder to the second, third, fourth, etc., calls if agents A, B, and C are all receiving calls simultaneously. Only when agent A is unavailable or busy, calls are directed to agents B and C.

Time-based routing

Also referred to as time-of-day routing, this strategy works well for a business where customers reach out to your company at different times. It can assist your company in providing round-the-clock service. Using time-based routing, you can forward communications that arrive at specific times or days to any phone number, device, or line. You can direct calls that come into one office after hours to an alternative group or office.

Predictive behavioral

Predictive behavioral routing improves the customer experience and connects the customer with the most qualified agent to respond to their inquiries. It directs calls to the worker best suited to provide exceptional service experience to your clients.

Artificial intelligence (AI) and machine learning help evaluate customer stats post-engagement. Here, the contribution of each agent to predictive behavioral routing is evaluated. Then, using this information, subsequent contacts are improved in terms of better initial call resolution, shorter call handling times, etc.

Skill-based routing

By using skill-based routing, you can route calls to the agent who has the most suited abilities to respond to a specific question. Call resolution is emphasized in this kind of routing, which also makes sure that the caller’s needs are adequately addressed.

You can use variables like the division to which they work or even previously resolved calls to choose the ideal agent to respond to a call. Besides, you can also direct your high-profile customers to your finest closers using skill-based routing to boost sales.

Round-robin

Most contact centers and businesses struggle with the issue of calls not being divided among the agents fairly. Some employees can be overworked, while others might be underutilized. Algorithms are used in round-robin routing in call center solutions to equally distribute calls across your team members. Typically, the algorithms are included in automatic call distributors (ACD). The routing aims to keep your agents’ working conditions fair and equal.

7 advantages of implementing the right call routing strategy

#1. Quicker customer resolution

Multiple call transfers result in testing your customer’s patience. Call routing prevents the occurrence of such scenarios by connecting customers with the appropriate agent. It also ensures faster resolution, thereby improving the overall customer experience.

#2. Reduced average hold time

83% of customers expect an immediate connection to a live agent when contacting a business. This can be achieved through an automatic call distributor system. It connects to the available agent in the right department instantly. Alternatively, it passes the call to the next person in line if the first is busy. As a result, hold times are decreased.

#3. Optimized workflow

Customer calls might sometimes get overwhelming for your call center employees that use the best contact center software. With more calls routing in every minute, chances are that the team might fail to keep up with the quality of customer satisfaction. Besides, call routing intervenes to stop that from happening. It evenly distributes the agents’ workload, so they have time to concentrate on each caller.

#4. Greater customer engagement

A call routing system promptly forwards every call to a suitable agent or offers a callback option if agents are busy. Customers don’t need to make efforts for a follow-up call because they get all the information they need on the first call. This helps both the customers and agents to optimize their time and resolve issues quickly.

#5. Personalized customer service

When a call routing software or feature in contact center solutions is integrated with the CRM system of your business, the agent can view the customer information before picking up the call. This allows agents to understand the customer’s concern and prepare a response accordingly to deliver unique and personalized customer service. 

#6. Decreased call abandonment

A call routing software optimizes call distribution so that every call is immediately routed to the available agent. Therefore, it significantly reduces call drop-offs improving the call abandonment rate.

#7. Improved customer service experience

Having the right call routing system in place can significantly reduce the waiting time and help streamline the resolution process. Customers gain access to the required information on their very first call. Therefore, quicker resolution and personalized service delivered with a call routing system leads to a positive customer experience.

10 Best practices for call routing that you can adopt:

Offer an automated option of ‘call back’

Integrating CRM into your call routing software

Color-coded caller ID tagging to set priority

Encourage feedback or automate feedback collection

Customize greetings

Inform customers about estimated waiting/holding time

Integrate connecting to a live agent or self-service options such as live chat.

Overview analytics and reporting to identify staff requirements in specific departments

Audit the call routing strategy regularly to improve it

Conduct customer surveys to evaluate the customer service experience

 Upgrade your business communication with call routing

Automatic call distributor systems empower your business to enhance customer satisfaction through optimized call routing. Modern customers want quicker resolution, and thus every business must focus on meeting their expectations while contacting a call center. Provide customers with the right information without multiple call transfers by leveraging call routing software or contact center solution with these features. 

Are you looking for the best call routing system or a call center solution with automatic call distribution features? 

AC InfoSoft offers one of the top call center software providers. The company provides the best call center solutions that offer automated call distribution features. Visit https://www.acinfosoft.com/call-center-solutions/ to know more about these solutions.  

[hodupbx]

An #Automatic #Call #Distribution #system, is a telephony system feature that answers and distributes incoming calls to a specific group of terminals or agents within an organization. The #purpose of implementing an #ACD #phone #system is to sort and manage large volumes of calls. This also helps to avoid overburdening the agents. The system is not only beneficial for the agents but also the customers. How? Well, with the help of automatic call distribution #software, callers can reach the most appropriate agent in the least possible time. This not only increases customer satisfaction levels but also #enhances #customer #experiences.

Start Free Trial of ACD Phone System Software for Call: +1(707)708-4638 or Email: sales@hodusoft.com 

[leadsrain-blog]

Top Benefits of Automatic Call Distribution to Increase Productivity

[vertagedialer]

Interactive voice response & Automatic call distribution or IVR & ACD for call center Vert-Age

There is a pandemic everywhere, as we know, and now things are all set up for a post-pandemic scenario. Many call centers will turn themselves into inbound solutions that will also be useful for pandemic situations as well as later. As the pandemic of covid-19 begins, Vert-Age has concentrated on adapting the unpredictable threats to its clients. If we talk about the Interactive Voice Response (IVR) and Automatic Call Distribution (ACD), if we talk about the Interactive Voice Response (IVR) and Automatic Call Distribution (ACD), the call center office will better discuss the operations of the call center. In the competitive situation, we are designed to present your call center and you with the applications.

[wordsystech]

Developing a Chatbot from Scratch: A Hands-On Approach

[ladyelizabethraven]

From THE HERMITS ARE HERE!! | Empires SMP S2 1.19 | #18

For someone who thinks that the "Jimmy is a toy" joke is getting really stale, this is a kind of a light at the end of the tunnel. And I'm glad that the joke wasn't just dropped suddenly but given some sort of conclusion. I wonder though if this is Jimmy the Sheriff's character arc — that being called a "toy" is not automatically derogatory, but can be someone that is an inspiration to other people as well; that Jimmy can embrace the positive characteristics of being portrayed by Woody the Sheriff.

And there's no other person who can say it better than the "Walt Disney" of Hermitcraft himself, Mr. Good Times With Scar— a man who partnered with a charity which aim is to distribute gaming carts to sick children in hospitals because he believes in the joy that games and toys give to people.

While everyone's excited to have a Team Rancher reunion, I think Lore-wise, Scar is the best buddy Jimmy can have in Empires: The man who mocked for being a toy look-alike, meets a man who basically built his childhood fantasy into Minecraft.

I'm so excited in watching Scar's POV and what happens next after this!

[floridaboiler]

(I had to recreate this post from the original person since it wouldn’t reblog for me)

LEGEND

BENAVIDEZ, ROY P.

Rank and organization: Master Sergeant. Organization: Detachment B-56, 5th Special Forces Group, Republic of Vietnam

Place and date: West of Loc Ninh on May 2, 1968

Entered service at: Houston, Texas June 1955

Born: August 5, 1935, DeWitt County, Cuero, Texas.

Master Sergeant (then Staff Sergeant) Roy P. BENAVIDEZ United States Army, distinguished himself by a series of daring and extremely valorous actions on 2 May 1968 while assigned to Detachment B56, 5th Special Forces Group (Airborne), 1st Special Forces, Republic of Vietnam.

On the morning of 2 May 1968, a 12-man Special Forces Reconnaissance Team was inserted by helicopters of the 240th Assault Helicopter Company in a dense jungle area west of Loc Ninh, Vietnam to gather intelligence information about confirmed large-scale enemy activity. This area was controlled and routinely patrolled by the North Vietnamese Army. After a short period of time on the ground, the team met heavy enemy resistance, and requested emergency extraction. Three helicopters attempted extraction, but were unable to land due to intense enemy small arms and anti-aircraft fire.

Sergeant BENAVIDEZ was at the Forward Operating Base in Loc Ninh monitoring the operation by radio when these helicopters, of the 240th Assault Helicopter Company, returned to off-load wounded crew members and to assess aircraft damage. Sergeant BENAVIDEZ voluntarily boarded a returning aircraft to assist in another extraction attempt. Realizing that all the team members were either dead or wounded and unable to move to the pickup zone, he directed the aircraft to a nearby clearing where he jumped from the hovering helicopter, and ran approximately 75 meters under withering small arms fire to the crippled team.

Prior to reaching the team’s position he was wounded in his right leg, face, and head. Despite these painful injuries, he took charge, repositioning the team members and directing their fire to facilitate the landing of an extraction aircraft, and the loading of wounded and dead team members. He then threw smoke canisters to direct the aircraft to the team’s position. Despite his severe wounds and under intense enemy fire, he carried and dragged half of the wounded team members to the awaiting aircraft. He then provided protective fire by running alongside the aircraft as it moved to pick up the remaining team members. As the enemy’s fire intensified, he hurried to recover the body and classified documents on the dead team leader.

When he reached the leader’s body, Sergeant BENAVIDEZ was severely wounded by small arms fire in the abdomen and grenade fragments in his back. At nearly the same moment, the aircraft pilot was mortally wounded, and his helicopter crashed. Although in extremely critical condition due to his multiple wounds, Sergeant BENAVIDEZ secured the classified documents and made his way back to the wreckage, where he aided the wounded out of the overturned aircraft, and gathered the stunned survivors into a defensive perimeter. Under increasing enemy automatic weapons and grenade fire, he moved around the perimeter distributing water and ammunition to his weary men, reinstilling in them a will to live and fight. Facing a buildup of enemy opposition with a beleaguered team, Sergeant BENAVIDEZ mustered his strength, began calling in tactical air strikes and directed the fire from supporting gunships to suppress the enemy’s fire and so permit another extraction attempt.

He was wounded again in his thigh by small arms fire while administering first aid to a wounded team member just before another extraction helicopter was able to land. His indomitable spirit kept him going as he began to ferry his comrades to the craft. On his second trip with the wounded, he was clubbed from behind by an enemy soldier. In the ensuing hand-to-hand combat, he sustained additional wounds to his head and arms before killing his adversary.[5][note 1] He then continued under devastating fire to carry the wounded to the helicopter. Upon reaching the aircraft, he spotted and killed two enemy soldiers who were rushing the craft from an angle that prevented the aircraft door gunner from firing upon them. With little strength remaining, he made one last trip to the perimeter to ensure that all classified material had been collected or destroyed, and to bring in the remaining wounded.

Only then, in extremely serious condition from numerous wounds and loss of blood, did he allow himself to be pulled into the extraction aircraft. Sergeant BENAVIDEZ’ gallant choice to join voluntarily his comrades who were in critical straits, to expose himself constantly to withering enemy fire, and his refusal to be stopped despite numerous severe wounds, saved the lives of at least eight men. His fearless personal leadership, tenacious devotion to duty, and extremely valorous actions in the face of overwhelming odds were in keeping with the highest traditions of the military service, and reflect the utmost credit on him and the United States Army.

[hshouse]

Tell me more about musk and twitter because I'm crying right now

hi bby,

so there are so many concepts of how corporations work that we can learn from this!

Twitter is a public company which means that they sell shares to the public. This means a lot of people actually own the company. If you buy a share you are a part owner. These companies are highly highly regulated by the Security Exchange Commission (SEC) so there are many rules and procedures they need to follow. The other format is to be a private company. This is how every company starts. If you open a business with your friend and you both share the ownership, you have a private company. These are regulated *A LOT* less and you can basically be a black box (not share any information with the public or the government). Why then would you go public? Well, when you share sells you get a lot of money in one go. You say "hey here is a piece of the company, give me $100 for it." Feels like free money! it is not, obviously, but it is quick money. Why would you buy a share? Well by owning the company, you get to profit when the company does well. These are called dividends. After the company has paid all its bills and commitments, they get the rest of the profit and distribute among the shareholders.

So back to Musk, he is a major shareholder (SH) of twitter which means he owns a huge part of the company. SHs get to vote on who are the directors of a company which are basically the highest level of authority of a company. In turn, the directors choose management people like the CEO, COO, CFO etc. (the c-suite). Being a large shareholder, he got to choose (basically) some of the directors which means a lot of influence in the company. Still, there were plenty of other SHs so he didn't get his say automatically. When he talks about "not trusting management" what he is actually saying is that he can't elect all the members of the Board (who will in turn listen to him about who to choose for management).

He decides then that he wants to own all of twitter so he can control all of it. Buying an entire public company is called "going private" because it would go back to only one person owning and the public would not have access to shares. But how do you do that? You can't convince every single SH individually to sell their shares (there are thousands!). So you submit a proposal to the Board. You say "Hey, I want to buy the rest of the company. I will buy the other 50% of the company at $150/share." This is called a "tender offer." The Board then votes on whether to recommend or not to the SHs to sell their shares. The price will be at a premium which means the shares are gonna be bought for more than they are worth so that is why the SHs will want to sell. Musk offered a 50% premium which is INSANELY high. basically what happened is called a "hostile takeover." Or almost one, depends on how you define it. The Board is now in a tough spot: they are MANDATED by law to act in a manner to make the most money to the SHs and this is a great offer! If you owned 1M in twitter stock, you'd end up with 1.5M dollars in a snap. But the Board is usually like the heart of the company – they dont want to kill their company by selling it to anyone. It's a real pickle. It usually doesn't happen like this as not a lot of people have $45B hanging out. At the end of the day, the Board had to sell it otherwise they would have been sued by the SHs.

This is a small explanation of what happened.

[weirdmageddon]

List of balance issues in Tri-color Battles

there were so many facets to this being unbalanced i had to make a list.

the clout distribution in the tricolor battles is extremely unbalanced:

winning offense: 6000 (+2500 for each ultra signal gotten, +300 per attempt)

losing offense: 5000 (+2500 for each ultra signal gotten, +300 per attempt)

defense: 3000 + turf + synergy

if even just one of the offensive teams win, the other one also technically wins as well but to a slightly lesser extent (they still get all that clout!). they are still on the winning screen. you can’t fit all 4 players from the defending team onto the screen in addition to the 2 players on the first place offensive team. it’s made to be 4 total players on the screen. one of the offensive teams can come in last in terms of ink turfed, but if the other offensive team comes in first, they automatically get second place. meanwhile, the defending team either gets first place (very hard) or completely loses. no second place, even if they technically turfed more area than last place. it’s all or nothing.

the two offensive teams can choose whether or not to play tricolor battles. the defending team has no choice and the tricolor matches appear at random in the open splatfest battles.

less chance of x10, x100, and x333 battles appearing in the 4v4 open splatfest battles for the defending team due to being in rotation with tricolor battles. since the offensive teams aren’t forced to do tricolor they have better chances of running into the multiplication battles and getting all that clout, which ultimately contributes to winning the splatfest.

ultra signal respawns IMMEDIATELY after it is successfully defended. no cooldown.

the two attacking teams have a bunch of extra turf to ink around the spawn that is largely inaccessible to other teams. the defending team has very little spawn area to cover for a “baseline”/“backup” level of inkage, so the center area can be inked entirely over from both sides.

at least for sturgeon shipyard, there were multiple points of entry for the attacking teams to get into the defending team’s turf but very little routes for the defending team to get into the attacking team’s turf.

the attacking teams only have one real objective: get the most turf inked. getting the ultra signal helps with that and gives them clout, but it’s ultimately to secure more ink. they will *still* get more baseline clout than the defending team even if they don’t bother getting the ultra signal. the defending team has two objectives that cannot happen at the same time: inking the most turf AND ferociously guarding the ultra signal.

you can argue that you can split the defending team into 2 players watching the ultra signal and 2 players inking turf, but it’s not uncommon in splatoon for two players to be splatted at a time, ESPECIALLY when 4 others players are headed for the center. also reefslider exists and can, has, and will splat the defending team in the tiny little center. if those two players holding the center are splatted, which will inevitably happen, it all falls apart and the match is essentially over.

as the defending team, you cannot match with randos and expect to win tricolor battles. you need to bring your A-game every single time and be highly coordinated. even a lot of teams of four who were in calls coordinating were losing.

even experienced rank X players on team scissors were getting bodied, so it’s not a skill issue.

as it turns out, mixing turf war and ranked mode isn’t really a good idea.

from a commenter on reddit: “the ultra signal sprinklers could not be turned off once activated, and the ultra signal could be launched way too easily. one reef slider wipes out the defenders, and the ultra signal is captured before you have even respawned. then the sprinkler activates, and you can maybe, just barely, keep up with its ink output if you have a roller... until you run out of ink, and then have to retreat and do it all over again... i worked with another roller, and we were barely able to hold a portion of one side just against the sprinkler.”

this is minor but while the rock and paper got shiver and frye talking to them during battle, scissors got nothing. just silence.

this is a rundown of why team scissors were getting bombed. also i’m just outlining these issues in one place to compare to if anything changes in the future which it hopefully will.

having 4 players isn’t the advantage it sounds like on paper because you have to split the work of defending the ultra signal and getting the most turf, and those two players holding the signal are inevitably going to be splatted by the 4 offensive players because… it’s splatoon and that happens especially when players are concentrated in one tiny area. therefore, people will say “okay, then have 3 players defending the signal and 1 turfing” but realize that 1 player alone can’t handle defending from both sides of the map at once.

i know tricolor battles are meant to put the winning team at a disadvantage but this is frankly overkill imo. team scissors at halftime was only winning by 1% (if that) so it didn’t really feel like it was even necessary because all the teams were roughly tied. all it did was drag a roughly tied team down into the grave.

i know some individuals may have had fun, but the consensus is that team scissors players did not have fun in the tricolor battles, and there’s a good reason why. what makes something addicting and rewarding is having a chance. that’s why people gamble. i can’t remember the name for it, but in psychology there is a term for the sweet spot where the chance ratio of something happening are super rewarding to the brain. there was no “we may win this time!” to keep me going on team scissors. it just felt like “we’re gonna lose again what’s even the point”, which isn’t conducive to a happy playerbase nor addicting you to splatfests. and certainly not for 6 hours on one of the worst stages for a tricolor battle.

keep in mind wrote this as a blurred general picture, not for the individual rare instances of the defending team pulling through because those are outliers tbh. the overwhelming majority of them are losses, and that’s honestly not fair since it doesn’t feel like your team can be redeemed if you’re in first place at halftime. like you just know your team already lost because of how advantaged the offensive teams are in tricolor battles and that defeats the fun. hence, why people are calling them unbalanced.

this honestly feels some squid game level shit…no pun intended. like that game where the people chose a number and those who chose numbers closer to 1 were the first to try a game in which they will die without other people paving the way first; they are the sacrifices paving the way. this has that same kind of cruelty to it. “oh you’re happy you’re doing good? you like being in first? die”

[mostlysignssomeportents]

The Collective Intelligence Institute

History is written by the winners, which is why Luddite is a slur meaning “technophobe” and not a badge of honor meaning, “Person who goes beyond asking what technology does, to asking who it does it for and who it does it to.”

https://locusmag.com/2022/01/cory-doctorow-science-fiction-is-a-luddite-literature/

If you’d like an essay-formatted version of this post to read or share, here’s a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2023/02/07/full-stack-luddites/#subsidiarity

Luddites weren’t anti-machine activists, they were pro-worker advocates, who believed that the spoils of automation shouldn’t automatically be allocated to the bosses who skimmed the profits from their labor and spent them on machines that put them out of a job. There is no empirical right answer about who should benefit from automation, only social contestation, which includes all the things that desperate people whose access to food, shelter and comfort are threatened might do, such as smashing looms and torching factories.

The question of who should benefit from automation is always urgent, and it’s also always up for grabs. Automation can deepen and reinforce unfair arrangements, or it can upend them. No one came off a mountain with two stone tablets reading “Thy machines shall condemn labor to the scrapheap of the history while capital amasses more wealth and power.” We get to choose.

Capital’s greatest weapon in this battle is inevitabilism, sometimes called “capitalist realism,” summed up with Frederic Jameson’s famous quote “It’s easier to imagine the end of the world than the end of capitalism” (often misattributed to Žižek). A simpler formulation can be found in the doctrine of Margaret Thatcher: “There Is No Alternative,” or even Dante’s “Abandon hope all ye who enter here.”

Hope — alternatives — lies in reviving our structural imagination, thinking through other ways of managing our collective future. Last May, Wired published a brilliant article that did just that, by Divya Siddarth, Danielle Allen and E. Glen Weyl:

https://www.wired.com/story/web3-blockchain-decentralization-governance/

That article, “The Web3 Decentralization Debate Is Focused on the Wrong Question,” set forth a taxonomy of decentralization, exploring ways that power could be distributed, checked, and shared. It went beyond blockchains and hyperspeculative, Ponzi-prone “mechanism design,” prompting me to subtitle my analysis “Not all who decentralize are bros”:

https://pluralistic.net/2022/05/12/crypto-means-cryptography/#p2p-rides-again

That article was just one installment in a long, ongoing project by the authors. Now, Siddarth has teamed up with Saffron Huang to launch the Collective Intelligence project, “an incubator for new governance models for transformative technology.”

https://cip.org/whitepaper

The Collective Intelligence Project’s research focus is “collective intelligence capabilities: decision-making technologies, processes, and institutions that expand a group’s capacity to construct and cooperate towards shared goals.” That is, asking more than how automation works, but who it should work for.

Collective Intelligence institutions include “markets…nation-state democracy…global governance institutions and transnational corporations, standards-setting organizations and judicial courts, the decision structures of universities, startups, and nonprofits.” All of these institutions let two or more people collaborate, which is to say, it lets us do superhuman things — things that transcend the limitations of the lone individual.

Our institutions are failing us. Confidence in democracy is in decline, and democratic states have failed to coordinate to solve urgent crises, like the climate emergency. Markets are also failing us, “flatten[ing] complex values in favor of over-optimizing for cost, profit, or share price.”

Neither traditional voting systems nor speculative markets are up to the task of steering our emerging, transformative technologies — neither machine learning, nor bioengineering, nor labor automation. Hence the mission of CIP: “Humans created our current CI systems to help achieve collective goals. We can remake them.”

The plan to do this is in two phases:

Value elicitation: “ways to develop scalable processes for surfacing and combining group beliefs, goals, values, and preferences.” Think of tools like Pol.is, which Taiwan uses to identify ideas that have the broadest consensus, not just the most active engagement.

Remake technology institutions: “technology development beyond the existing options of non-profit, VC-funded startup, or academic project.” Practically, that’s developing tools and models for “decentralized governance and metagovernance, internet standards-setting,” and consortia.

The founders pose this as a solution to “The Transformative Technology Trilemma” — that is, the supposed need to trade off between participation, progress and safety.

This trilemma usually yields one of three unsatisfactory outcomes:

Capitalist Acceleration: “Sacrificing safety for progress while maintaining basic participation.” Think of private-sector geoengineering, CRISPR experimentation, or deployment of machine learning tools. AKA “bro shit.”

Authoritarian Technocracy: “Sacrificing participation for progress while maintaining basic safety.” Think of the vulnerable world hypothesis weirdos who advocate for universal, total surveillance to prevent “runaway AI,” or, of course, the Chinese technocratic system.

Shared Stagnation: “Sacrificing progress for participation while maintaining basic safety.” A drive for local control above transnational coordination, unwarranted skepticism of useful technologies (AKA “What the Luddites are unfairly accused of”).

The Institute’s goal is to chart a fourth path, which seeks out the best parts of all three outcomes, while leaving behind their flaws. This includes deliberative democracy tools like sortition and assemblies, backed by transparent machine learning tools that help surface broadly held views from within a community, not just the views held by the loudest participants.

This dovetails into creating new tech development institutions to replace the default, venture-backed startup for “societally-consequential, infrastructural projects,” including public benefit companies, focused research organizations, perpetual purpose trusts, co-ops, etc.

It’s a view I find compelling, personally, enough so that I have joined the organization as a volunteer advisor.

This vision resembles the watershed groups in Ruthanna Emrys’s spectacular “Half-Built Garden,” which was one of the most inspiring novels I read last year (a far better source of stfnal inspo than the technocratic fantasies of the “Golden Age”):

https://pluralistic.net/2022/07/26/aislands/#dead-ringers

And it revives the long-dormant, utterly necessary spirit of the Luddites, which you can learn a lot more about in Brian Merchant’s forthcoming, magesterial “Blood In the Machine: The Origins of the Rebellion Against Big Tech”:

https://www.littlebrown.com/titles/brian-merchant/blood-in-the-machine/9780316487740/

This week (Feb 8–17), I’ll be in Australia, touring my book Chokepoint Capitalism with my co-author, Rebecca Giblin. We’ll be in Brisbane tomorrow (Feb 8), and then we’re doing a remote event for NZ on Feb 9. Next are Melbourne, Sydney and Canberra. I hope to see you!

[Image ID: An old Ace Double paperback. The cover illustration has been replaced with an 18th century illustration depicting a giant Ned Ludd leading an army of Luddites who have just torched a factory. The cover text reads: 'The Luddites. Smashing looms was their tactic, not their goal.']

[crmvoipsoftwaresolutions]

Why Must Banking and Finance Industry Invest In Contact Center Software?

Financial businesses, like banks and insurance companies, deal with people’s money. 51% of such institutions have realized that improving customer experience is one of the top priorities for their success. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

Customer service software is crucial to driving business efficiency for financial institutions. Curious to know how? Let’s unwrap the importance of contact center software and look into its organizational benefits for financial businesses. 

Role of contact center services in financial organizations

A finance contact center helps insurance providers, mortgage companies, banks, and other financial institution connect with their customers. It’s an effective tool to resolve customer queries, collect feedback, and help them in the following financial processes:

Withdrawal and deposit of money

Renewal of schemes/policies

Tracking the status of a transaction

Checking account balance

Reporting theft or misplacement of cards

Blocking cards

Knowing the credit limits

Knowing available credit balance and usage

Application for loan 

Activation of cards, etc.

In simple words, call centers serve as the communication tool between the business and customers/potential customers. It’s essential for assisting customers in their investment, banking, or any other financial journey related to the services offered. Customer service plays a significant role in keeping customers updated about financial services as well as in promptly resolving their queries.

5 reasons every financial organization needs contact center software

Finance contact center software contributes to the digitalization of financial processes for banks, insurance companies, and other financial institutions. Even if they have mobile apps and websites, customers prefer talking to an agent before making a purchase decision. Therefore, financial organizations need to adapt customer service software to enhance customer satisfaction rates. Here are a few more reasons to point out why you need it for your finance business:

Provides greater accessibility

A finance contact center solution ensures 24*7 accessibility. It either offers a call-back option or directs the callers to self-service options to serve them during after-office hours. Customers gain the convenience to clarify their doubts about complex financial services/products at their preferred time. It’s also a sign that your business values customers’ convenience.

Offers personalized financial advice

Finance is a complicated subject for almost everyone. When a financial institution tries to sell every product/service to a client, it loses the trust of customers. Call center software integrates CRM so that your agents can provide personalized recommendations when the customer is confused. For instance, banking contact center software provides agents the information about the age of the caller. If the caller falls in the age group of 25-30 and doesn’t have any retirement scheme, the agent can recommend the customer to open a PF (provident fund) account.

Implements self-service options

A staggering 81% of customers look for self-service options before contacting a live agent. Therefore, financial businesses must enhance their self-service capabilities to meet customer expectations. How? By implementing IVR systems and chatbots, and creating content around common customer issues. Contact center software usually comes with a multi-level IVR system and chatbot features. It may also offer speech analytics which can be leveraged to identify customer pain points through the detection of frequently used terms. These terms can be used as keywords for chalking out value-added content strategy.

Gains trust through enhanced security and privacy

Modern customers have trust issues as they are bothered every now and then by irrelevant sales calls. Where do these salespeople get their numbers from? Customers are smart enough to identify the source. Never let your customers lose confidence in your financial institution when it comes to data security. Implementing contact center software enhances security and ensures customer information privacy. It also offers call masking features to ensure customer information such as contact details and addresses are not leaked even to the agents.

Harnesses data analytics to make strategic decisions

Data has become a valuable resource that can be utilized to analyze and gain insights into business operations. Customer service software provides advanced call analytics and reporting to empower financial businesses for making strategic decisions. It provides support in improving marketing efforts, fixing operational flaws, enhancing existing products/services, etc.

7 advantages of contact center software for financial businesses

A finance contact center software streamlines customer service and enables financial businesses to enjoy the following benefits”

Speeds up resolution

Advanced features like call queue management, call routing, automatic call distribution, etc. ensure quick resolution for customer concerns. These features eliminate the time and resources wasted due to multiple call transfers. It also prevents customer frustration by cutting down long call holding/waiting times.

Reduces call abandonment

IVR system ensures that your customers are engaged while the call is getting transferred to a live agent. The call abandonment rate serves as an important metric for contact center performance. contact center software features proactively minimize call drop-offs, and thereby significantly decrease call abandonment rate.

Boosts agent productivity

Agent dashboard and performance evaluation based on KPIs enables agents to gauge their productivity motivating them to outperform themselves. Features like CRM integration, autodialer, real-time call monitoring, etc. support agents to enhance their productivity. contact center software not only serves customers but also makes the lives of agents easier.

Helps in upselling and cross-selling

By leveraging data analytics of contact center software, a business can create customer profiles. It comprises customers’ preferences, dislikes, behavior trends, etc. These insights can be used to match their requirement to the products, and thus boost upselling and cross-selling.

Ensures service quality compliance

Call recording and live call monitoring empower businesses to maintain their service quality. While call records can be used to train new agents, real-time monitoring serves as a lifeline for agents in difficult conversations.

Assures seamless omnichannel communication

Modern customers expect businesses to provide customer service through multiple channels such as email, social media platforms, live chat, etc. An omnichannel contact center solution helps businesses to deliver consistent service across all channels. It enables agents to respond to customers promptly as all the customer communications can be viewed through a unified platform.

Improves customer experience

When customers can avail information quickly, they are more likely to invest in your products/services. Customer service experience serves as a vital factor for customers, influencing their brand loyalty. Finance contact center software enhances the way agents communicate and thus improves the overall customer service experience.

Unleash the potential of contact center software to retain and engage customers

Financial service companies must strike a balance between providing excellent products/ services and engaging with customers. Clear communication is essential to spread awareness about financial services and that can be achieved through a finance call center. Customer service software optimizes the operations of the contact center to ensure your customers enjoy a pleasant experience every time they reach out to your business. It also encourages customers to interact with your business to build brand loyalty. When customers start engaging with a brand, it leads to a greater number of referrals as well as improved customer retention rates. 

Are you looking for the best omnichannel call center solution?

Please visit https://www.acinfosoft.com/call-center-solutions/

[rarepears]

"What if all ice demons are huge because of bergmans rule? What if MALE ice demons grow huge because of bergmans rule but the women, who have to take care of the sensitive children and so tend to stay in warmer homes, stay more normal sized? What if baby Mobei, freshly rescued by SQH and basically having never been in close contact with a Huan before, automatically assumes SQH is a girl because of his size? What if SQH never realises he needs to correct him on this?"

Hm, that would be pretty tricky for childbirth, wouldn't it? Small women would need super large hips to give birth to the big male babies. But that's not the point of this ask.

(Also from wiki: Bergman's rule is an ecogeographical rule that states that within a broadly distributed taxonomic clade, populations and species of larger size are found in colder environments, while populations and species of smaller size are found in warmer regions.)

Does baby Mobei want to get cuddles with Shang Qinghua's tits? Maybe breastfeed too? LOL But in the demon world, female demons are just as dangerous (and evil) as male demons (cough Sha Hualing) and cannot be trusted either. So Mobei doesn't warm up faster to what he thinks is a female cultivator.

(Also Mobei doesn't understand cultivator robes - what is considered feminine/masculine styles, what the cut and colors could symbolize, etc. - since the fashion is so different from northern demon fashion.)

Anyhow, Shang Qinghua assumes (because cultivation world is rather patriarchal and sexist) that Mobei Jun is calling him a sissy and using these female related language as derogatory terms. He "fights like a girl" and so forth. He doesn't realize that Mobei Jun means something very very different.

[vertagedialer]

Automatic Call Distribution for contact center

An ACD works by distributing the calls to the right agent using a specific method which is configured by the call center. The ring strategy is determined which is based on several factors like time of the day, call traffic, the origin of the phone number, the skills required to solve the query, etc. One of the best things about Automatic Call Distribution is that it is a customizable software solution. This means that you need to choose how you would like your calls to be distributed amongst your agents.

[blessed1neha]

Zodiac signs and Professions

The present world is extremely different from Vedic civilization, when everything was based on people's Varnashrama-Dharma, which came from their nature and showed itself in both a person's innate character traits and some of his acts, or guna-karma.

Teachers at gurukulas carefully studied their pupils' interests from an early age, preparing them for careers in the three higher varnas of vaishyas, kshatriyas, and brahmins. Shudras, if trained, often learned their trades within the confines of their families.

Being born into a certain family did not automatically make you a member of that varna; rather, as you became older, you had to prove your qualities. In contrast to the so-called caste system, there were four varnas in the Vedic society: brahmins, kshatriyas, vaishyas, and sudras.

Many new professions that are not mentioned in the Vedic treatises have emerged in our time along with the advancement of materialistic science and technology, but the science of jyotish provides the answers for figuring out a person's inclinations because it is based on the energies of the planets, horoscope houses, zodiac signs, and nakshatras.

12 signs of the zodiac are divided into several categories:

1) by gender (male and female);

2) according to mobility (mobile, immobile and dual) and 3) according to the elements (fiery, earthly, airy and watery).

The location of the planets in the signs of a certain category enhances certain energies in human nature and encourages him to engage in certain activities in society, in the outside world - which often becomes the native's profession.

Male and female signs

All odd signs (1, 3, 5, 7, 9,11) are masculine: Aries, Gemini, Leo, Libra, Sagittarius, Aquarius.

The dominant of male signs, that is, when most of the planets or key planets (lagnesh, Sun, Moon) fall into male signs, this makes the native more decisive, active, proactive, inclined to make decisions quickly and be a leader (leader).

In the case of women, this gives a more masculine type of psyche and a masculine model of behavior.

Creates difficulties in personal life.

All even signs (2, 4, 6, 8, 10, 12) have a feminine nature: Taurus, Cancer, Virgo, Scorpio, Capricorn, Pisces.

With the dominance of female signs, when either most of the planets or key planets (lagnesh, Sun, Moon) fall into female signs, gentleness of character, indecision, and a tendency to follow rather than lead are manifested.

In male charts, this gives either very suave and gentle men, or a creative, dreamy and compassionate nature, or a weakness of character.

Movable, fixed and dual signs

Movable (Cardinal) signs: Aries, Cancer, Libra, Capricorn are Chara-Rashi

Immovable (Fixed) signs: Taurus, Leo, Scorpio, Aquarius - this is Sthira-Rashi

Dual (Dual, Mutable) signs: Gemini, Virgo, Sagittarius, Pisces are Dvisvabhava-Rashi

Understanding a person's manner of life can be aided by knowledge about the degree of mobility of their indicators (moving, sedentary, harmonious).

A dominating mobile indication makes a person more likely to engage in sports, movement, work in transportation, and travel.

Mobility represents the guna (energy) of action and passion.

The state of being immobile represents conservatism, extreme inertia, and stupidity.

The native becomes nomadic, prone to danger and change, and able to bring in money from far-off regions when all or the majority of the planets are in moveable signs.

Such people typically select a line of work that involves travel, athletics, risk-taking, tenacity, and frequent change.

If the natal chart's planets are distributed primarily or entirely according to fixed signs, then this combination occurs:

Such locals like education and information acquisition.

They frequently obtain owing to long-standing social links and enjoy well-deserved respect in society.

Natives frequently pick pursuits that emphasise stability, consistency, and predictability.

These indicators provide patience and the capacity to carry out everyday tasks in conventional and traditional settings.

When most or all of the planets are in dual signs, the following occurs: These locals frequently have dexterous hands and excel in a variety of artistic mediums.

Additionally, they frequently pursue careers in knowledge-related fields such as accounting, editing, economics, education, law, counselling, psychology, and spirituality.

- where the processing and sharing of information and knowledge is required.

They frequently attempt to multitask since they find it challenging to concentrate on just one thing at a time.

Signs of fire, earth, air and water

The dominance of different elements induces the native to seek refuge in the activity that corresponds to this element.

It is traditionally believed that the element of Water gives birth to brahmins, the element of Fire - kshatriyas, the element of Air - vaishyas and the elements of Earth - shudras. In reality, everything is much more complicated now, because.

all varnas in our era are mixed.

(when many planets are in the signs of Fire - Aries, Leo and Sagittarius) makes the native a revolutionary, a leader, a transformer of ideas, a passionary.

Just as fire transforms other elements, fire people are catalysts for change.

(Taurus, Virgo, Capricorn) makes the native a conservative, not prone to change, stable, practical and pragmatic.

These people are good at developing structures and giving shape to ideas.

(Gemini, Libra, Aquarius) makes the native fickle (windy), unstable, intellectual, easy in relationships, easily adapting to circumstances.

They are easy to remember and easy to forget.

Not vindictive.

(Cancer, Scorpio, Pisces) makes the native emotional, creative, deep, intuitive, sensitive, inclined to make decisions based on feelings rather than reason.

Professions of the twelve signs of the zodiac

Of course, if each profession were clearly represented by a single zodiac sign, life would be a lot simpler. However, in reality, we must deal with a variety of combinations and identify the main influences of the energies of the signs - the rising sign (where the ascendant or lagna is), the sign of location, etc. The sign of the Moon (Chandra Lagna), the sign of the Sun's position (Surya Lagna), the sign of the owner of the first house or Lagnesh (Paka Lagna), the sign of a group of planets (from three or more), the sign of the tenth house (career, profession), the sign of the tenth house's owner, etc.

All of these things go into making a person, and the astrologer's job is to distribute and synthesise all of the aforementioned energies in the proper order of significance. They need tenacity, stamina, and response.

These include members of the armed forces, athletes, first responders, firefighters, ministry of emergency personnel, police officers, soldiers in special operations units, mechanics, electricians, builders, travellers, chemists, pyrotechnicians, security guards, shooters, managers, workers in the metallurgical industry, cattle slaughterers, carpenters, repairmen who are constantly sawing and drilling, etc.

Aries: In Aries, all planets develop a sharply concentrated piercing strength.

Aries connected to the soil, flowers, plants, real estate, the arts, beauty, cuisine, money, stocks trading, fashion and apparel, and the entertainment business that calls for patience, consistency, and good taste.

Taurus: The character of planets in Taurus is one that is obstinate, sluggish, and steady. in fields including data, facts and numbers, statistics, media, translation, literature, editing, publishing, and advertising.

Gemini: They frequently engage in marketing, trade, air transportation, logistics, mail, Internet projects, computers, bookkeeping, secretarial labour, education, courier services, diplomacy, intermediates, and mediators.

Planets in Gemini become as information transmitters.

Cancer: fishing and all marine occupations, including the military and trade.Car washes, laundry services, and the commerce in other liquid substances are all tied to water. Doctors, nurses, furniture and interior designers, purveyors, warehouse workers, restaurants, hotels, nurses, "mother" professions including care for others, social workers, historians, psychologists, teachers, and preachers are examples of occupations that fall under this category.

Planets in Cancer become sentimental and softer.

Leo: Leos are  public employees, politicians, ministers, leaders of all ranks, performers ranging from musicians to theatre directors, investors, physicians (if the Sun is strong), soldiers, conservationists, farmers, real estate experts (fixed sign), well-known TV hosts of entertainment programmes, impresario.

The planets in Leo have a regal colour.

Virgo: Analytics, accounting, auditing, economics, arithmetic, medicine, pharmacology, counselling, psychology, agriculture, education, computer science, astrology, paperwork and papers, critical analysis, creation of curricula, methodologies, algorithms, and systematisation are all Virgo-related fields.

Planets in Virgo have a graceful hue, refine their characteristics, and develop irrational and obstinate traits.

Libra: Lawyers, judges, sociologists, marketers, middlemen, merchants, mediators, advertising professionals, musicians, fashion designers, stylists, decorators, photographers, artists, actors, dancers, models, pilots, stewardesses, drivers, perfumers, restaurateurs, hotel workers, sexologists, and event planners are all members of the Libra family.

Planets in Libra develop elegance, pliability, elasticity, and lightness.

Scorpio: Scorpio is suited for all work with liquids, chemicals, drugs, poisons, and the funeral industry. Scorpios frequently work as mechanics, scientists, researchers, police officers, sailors, physicians, mediums, astrologers, fortune-tellers, magicians, philosophers, secret service operatives, jailers, notaries, and insurance agents. Scorpion-ruled planets become "biting," tense, and reminiscent of a warrior being ambushed.

Sagittarius : Military, leadership, working with horses, extreme sports, shooting, tourism, making and selling shoes, all legal professions, teaching, philosophy, international relations, diplomacy, finance, religion, spirituality, preaching, foreign trade, geography, cartography, geopolitics, and the exploration of new lands are all favoured professions for the Sagittarius sign.

The planets in Sagittarius have a noble, resolute air about them (like an arrow shot by a shooter).

Capricorn: who resides in the 10th house of the zodiac, has a thirst for strength and leadership roles. Due to his patience and consistency, he does regular job successfully. Coal, metal, minerals, timber, garbage, and commerce in all of these have a relationship to Saturn and the earth element.They might be agricultural labourers, plumbers, carpenters, builders, geologists, archaeologists, miners, or geologists.

Capricorns frequently build systems, methods, strategies, trade networks, and structures.

The sign's portability makes it useful for travel-related jobs. Planets in Capricorn develop qualities like pragmatism and earthiness (element of the Earth).

Aquarius : Public relations, social activities, charitable work, altruism, sociology, philosophy, computer science (particularly hardware), electronics for television and radio, information projects, IT, astrology, advisory work, theoretical science, and ground and air travel are all ruled by the sign of Aquarius.

psychological analysis, travel, publishing, and literary pursuits.

Pisces : Pisces physicians, nurses, resuscitators, representatives of humanitarian and charity organisations, sanatorium staff, commercial fisherman, rescuers, musicians, poets, and composers.

Priests, monks, preachers, ashram abbots, travellers, astronomers, astrologers, fortune tellers, explorers, scientists, and traders from far-off nations (export/import from across the sea) are just a few of the people that may be included in this category.

[wordsystech]

Best Automatic Call Distribution Software