#automated help systems

[jbfly46]

Had to file a report with the FTC because Steam’s automated help system won’t issue a refund for a game purchased that won’t run, as in it crashes before getting to the very first loading screen. Steam’s automated help system continues to claim that a refund can’t be issued due to the game being played for over 2 hours, with the game analytics in Steam showing that it’s been played for 13 hours, when it hasn’t even been played for one minute.

[bixels]

As cameras becomes more normalized (Sarah Bernhardt encouraging it, grifters on the rise, young artists using it), I wanna express how I will never turn to it because it fundamentally bores me to my core. There is no reason for me to want to use cameras because I will never want to give up my autonomy in creating art. I never want to become reliant on an inhuman object for expression, least of all if that object is created and controlled by manufacturing companies. I paint not because I want a painting but because I love the process of painting. So even in a future where everyone’s accepted it, I’m never gonna sway on this.

if i have to explain to you that using a camera to take a picture is not the same as using generative ai to generate an image then you are a fucking moron.

[taraxippos]

Companies using """"""""AI"""""""" chatbots in place of customer service (usually with a veneer of pretending you are actually speaking to a real person, which might not be so immediately obvious to more tech illiterate people) pisses me off so bad because they are just SO fundamentally useless. The only information it can tell you is information more efficiently communicated with a FAQ page, and information that is Wrong because current chatbot technology is, in fact, not even slightly 'intelligent' and pretty damn bad at giving accurate answers to anything but the simplest questions.

Like there's no point to it besides hoping onto the flashy artificial 'intelligence' gimmick and paying for less customer service work hours, and so many companies will not only have this feature but make their actual customer service prohibitively difficult to find (and usually involving a labyrinth of automated phone menu systems that you have to navigate correctly in order to get to a person). Makes me want to kill.

[wvyld]

I have been saved! and am in possession of many more sideblogs than I could possibly need.... (apparently i got flagged by anti-spam control. but they fixed it now)

[laurenkmoody]

[image ID: two tweets from A More Perfect Union @ MorePerfectUS dated August 8, 2024.

First tweet: BREAKING: Banks, credit card companies, and more will be required to let customers talk to a human by pressing a single button under a new Biden administration proposed rule. The @ CFPB rule is part of a campaign to crack down on customer service "doom loops."

Second tweet: The @ FCC is launching an inquiry into considering similar requirements for phone, broadband, and cable companies. And @ HHSGov and @ USDOL are calling on health plan providers to make it easier to talk to a customer service agent, according to the White House. end ID]

I want to point out that this is a PROPOSED rule! So look into where it is in congress etc and then contact your legislators and let them know if you support it!

The CFPB is the Consumer Financial Protection Bureau, they might have something asking for feedback too.

Genuinely solid policy.

[empireexperience]

“I Can’t Keep Up With All This Content”

Why Burned-Out Creators Are Turning to AI to Get Their Time (and Sanity) Back Let’s just say it:Trying to grow a brand online is a lot. One day you’re writing captions and brainstorming Reels, the next you’re answering DMs, prepping emails, updating your bio, filming content, writing your own hooks — and still trying to actually sell your offers or run your business. You’re the CEO and the…

[flimsy-roost]

insurance authorization update:

Total Removal of Breast ✅

Nipple Reconstruction/Relocation ✅

Removal of Excess Skin and Tissue ❌

yeah man you can yeet the titties but you gotta keep the container they came in. just gotta have flat wet socks flapping around on your ribcage that sound cool to you? we're approving the demo plan but you better leave all that rubble in place bro it's a historical landmark brooooo

[oodlenoodleroodle]

Team up with someone else to divide the tasks between you (most people do it with a spouse but it doesn't have to be a spouse).

[xeansicemane]

I don't know how many of my followers are furries but we just lost one of ours.

He died because the medical industry in the US refused to help. He was murdered in a million little ways, with a million automated systems.

He was on bluesky no more than five hours ago, now he's gone.

Dragoneer ran FurAffinity, which is more or less the furry art site. It looks like its' from the early aughts, has no native pdf support, and has zero discoverability or algorithmic function. It's home to me, it's always been home.

No matter how often I moved or how often my life radically changed, there was FA. I met my husband on the forums. Through the majority of its' life, Dragoneer kept it running. He never sold us out, never tried to keep up with trends. It's a community.

And there is something bitter about losing someone who was key to keeping one of the relics of the internet before corporations took over.

We have our home, but it's lost its' keeper.

Good night, Neer. You kept the lights on.

[zohosystem]

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[europalocks-blog]

Convenience

Keyless Entry: smart lock eliminates the need for physical keys. You can unlock door with a smartphone app, a key fob, or even through biometric methods like fingerprints.

Remote Access: many smart locks allow you to unlock your door remotely, which is useful if you need to grant access to someone while you’re away.

Enhanced Security

Access Logs: Smart locks can provide detailed logs of who entered and when, adding an extra layer of monitoring and control.

Temporary access codes: you can create temporary or one-time access codes for guest’s service providers or other, ensuring that only authorized individuals can enter.

Integration with smart home systems

Automation: smart locks can integrate with home automation systems, allowing for seamless control along with other smart devices

Voice control: many smart locks are compatible with voice assistant like amazon alexa, google assistant enabling hands-free operation.

Improved Accessibility

For Those with Mobility issues: smart locks can be easier to operate for people with disabilities or mobility issues, as they often offer touchless or simplified access method.

No more Lockouts: with keyless entry the chances of locking out are significantly reduced, which is especially helpful in busy or stressful situations.

Durability and reliability:

Weather Resistant: many smart locks are designed or withstands various weather condition, making them suitable for external doors,

Battery Backup: most smart locks are battery operated with a backup power source, ensuring they remain functional even during power outages.

Ease of Management

Centralized control: if you have multiple smart devices, managing them through a single app can streamlined operations and make home management more efficient.

Auto Lock Feature: Some smart locks come with auto-lock functions that ensure the door locks automatically after a set period, enhancing security.

Customizable Access Options

Personalization: Users can set different levels of access for family members, friends or service providers and easily modify or revoke permission as needed.

Is it worth the investment?

Initial Cost: smart locks typically have a higher upfront cost compared to traditional locks; however, this cost may be offset by the convenience and security features they provide.

Ongoing costs: some smart locks may require subscription fees for advanced features or cloud services, so it’s important to factor in these potential ongoing expenses.

Technology Dependence: Relying on technology means you’ll need to stay updated on software updates and ensure your devices are compatible with your smart lock.

Overall if you value convenience enhanced security and integration with smart home systems a smart lock can be a worthwhile investment. It’s important to assess your specific needs and budget to determine if the benefits align with your lifestyle and preferences.

To know more about the electronics locks: https://www.europalocks.com/electronic-locks

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[moralchampion]

FUCK FUCK FUCK FUCK FUCK

[learning--tech]

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[lillybean730]

i like that crochet can't be easily replicated by machines like knitting can, it makes it feel more important that i can do it you know?

[echoekhi]

I’m Declaring War Against “What If” Videos: Project Copy-Knight

What Are “What If” Videos?

These videos follow a common recipe: A narrator, given a fandom (usually anime ones like My Hero Academia and Naruto), explores an alternative timeline where something is different. Maybe the main character has extra powers, maybe a key plot point goes differently. They then go on and make up a whole new story, detailing the conflicts and romance between characters, much like an ordinary fanfic.

Except, they are fanfics. Actual fanfics, pulled off AO3, FFN and Wattpad, given a different title, with random thumbnail and background images added to them, narrated by computer text-to-speech synthesizers.

They are very easy to make: pick a fanfic, copy all the text into a text-to-speech generator, mix the resulting audio file with some generic art from the fandom as the background, give it a snappy title like “What if Deku had the Power of Ten Rings”, photoshop an attention-grabbing thumbnail, dump it onto YouTube and get thousands of views.

In fact, the process is so straightforward and requires so little effort, it’s pretty clear some of these channels have automated pipelines to pump these out en-masse. They don’t bother with asking the fic authors for permission. Sometimes they don’t even bother with putting the fic’s link in the description or crediting the author. These content-farms then monetise these videos, so they get a cut from YouTube’s ads.

In short, an industry has emerged from the systematic copyright theft of fanfiction, for profit.

Project Copy-Knight

Since the adversaries almost certainly have automated systems set up for this, the only realistic countermeasure is with another automated system. Identifying fanfics manually by listening to the videos and searching them up with tags is just too slow and impractical.

And so, I came up with a simple automated pipeline to identify the original authors of “What If” videos.

It would go download these videos, run speech recognition on it, search the text through a database full of AO3 fics, and identify which work it came from. After manual confirmation, the original authors will be notified that their works have been subject to copyright theft, and instructions provided on how to DMCA-strike the channel out of existence.

I built a prototype over the weekend, and it works surprisingly well:

On a randomly-selected YouTube channel (in this case Infinite Paradox Fanfic), the toolchain was able to identify the origin of half of the content. The raw output, after manual verification, turned out to be extremely accurate. The time taken to identify the source of a video was about 5 minutes, most of those were spent running Whisper, and the actual full-text-search query and Levenshtein analysis was less than 5 seconds.

The other videos probably came from fanfiction websites other than AO3, like fanfiction.net or Wattpad. As I do not have access to archives of those websites, I cannot identify the other ones, but they are almost certainly not original.

Armed with this fantastic proof-of-concept, I’m officially declaring war against “What If” videos. The mission statement of Project Copy-Knight will be the elimination of “What If” videos based on the theft of AO3 content on YouTube.

I Need Your Help

I am acutely aware that I cannot accomplish this on my own. There are many moving parts in this system that simply cannot be completely automated – like the selection of YouTube channels to feed into the toolchain, the manual verification step to prevent false-positives being sent to authors, the reaching-out to authors who have comments disabled, etc, etc.

So, if you are interested in helping to defend fanworks, or just want to have a chat or ask about the technical details of the toolchain, please consider joining my Discord server. I could really use your help.

------

See full blog article and acknowledgements here: https://echoekhi.com/2023/11/25/project-copy-knight/

[reasonsforhope]

"Canadian scientists have developed a blood test and portable device that can determine the onset of sepsis faster and more accurately than existing methods.

Published today [May 27, 2025] in Nature Communications, the test is more than 90 per cent accurate at identifying those at high risk of developing sepsis and represents a major milestone in the way doctors will evaluate and treat sepsis.

“Sepsis accounts for roughly 20 per cent of all global deaths,” said lead author Dr. Claudia dos Santos, a critical care physician and scientist at St. Michael’s Hospital. “Our test could be a powerful game changer, allowing physicians to quickly identify and treat patients before they begin to rapidly deteriorate.”

Sepsis is the body’s extreme reaction to an infection, causing the immune system to start attacking one’s own organs and tissues. It can lead to organ failure and death if not treated quickly. Predicting sepsis is difficult: early symptoms are non-specific, and current tests can take up to 18 hours and require specialized labs. This delay before treatment increases the chance of death by nearly eight per cent per hour.

[Note: The up to 18 hour testing window for sepsis is a huge cause of sepsis-related mortality, because septic shock can kill in as little as 12 hours, long before the tests are even done.]

[Analytical] AI helps predict sepsis

Examining blood samples from more than 3,000 hospital patients with suspected sepsis, researchers from UBC and Sepset, a UBC spin-off biotechnology company, used machine learning to identify a six-gene expression signature “Sepset” that predicted sepsis nine times out of 10, and well before a formal diagnosis. With 248 additional blood samples using RT-PCR, (Reverse Transcription Polymerase Chain Reaction), a common hospital laboratory technique, the test was 94 per cent accurate in detecting early-stage sepsis in patients whose condition was about to worsen.

“This demonstrates the immense value of AI in analyzing extremely complex data to identify the important genes for predicting sepsis and writing an algorithm that predicts sepsis risk with high accuracy,” said co-author Dr. Bob Hancock, UBC professor of microbiology and immunology and CEO of Sepset.

Bringing the test to point of care

To bring the test closer to the bedside, the National Research Council of Canada (NRC) developed a portable device they called PowerBlade that uses a drop of blood and an automated sequence of steps to efficiently detect sepsis. Tested with 30 patients, the device was 92 per cent accurate in identifying patients at high risk of sepsis and 89 per cent accurate in ruling out those not at risk.

“PowerBlade delivered results in under three hours. Such a device can make treatment possible wherever a patient may be, including in the emergency room or remote health care units,” said Dr. Hancock.

“By combining cutting-edge microfluidic research with interdisciplinary collaboration across engineering, biology, and medicine, the Centre for Research and Applications in Fluidic Technologies (CRAFT) enables rapid, portable, and accessible testing solutions,” said co-author Dr. Teodor Veres, of the NRC’s Medical Devices Research Centre and CRAFT co-director. CRAFT, a joint venture between the University of Toronto, Unity Health Toronto and the NRC, accelerates the development of innovative devices that can bring high-quality diagnostics to the point of care.

Dr. Hancock’s team, including UBC research associate and co-author Dr. Evan Haney, has also started commercial development of the Sepset signature. “These tests detect the early warnings of sepsis, allowing physicians to act quickly to treat the patient, rather than waiting until the damage is done,” said Dr. Haney."

-via University of British Columbia, May 27, 2025