#using ai for customer service

[innovaticsblog]

Elevate your customer service with our tailored Customer Support Analysis Consulting. Drive improvements with data-backed strategies for better customer experiences. Explore our services now!

[carrotsofthepirabbean]

Shame y'all are being so negative about the murderbot trailer. It looks good and funny but so many people decided that it couldn't possibly be good cause they didn't like the casting so are now looking at everything with shit tinted lenses. Must suck to be so negative about everything

[interestingsnippets]

It is unclear if SoftBank was deliberately seeking to evoke dystopia when it named this project, but “EmotionCancelling Voice Conversion Engine” has a bleakness that would turn George Orwell green.  The technology, developed at an AI research institute established by SoftBank and the University of Tokyo, is still in its R&D phase, and the early demo version suggests there is plenty more work ahead. But the principle is already sort of working, and it is as weird as you might expect. In theory, the voice-altering AI changes the rant of an angry human caller in real time so the person at the other end hears only a softened, innocuous version. The caller’s original vocabulary remains intact (for now; give dystopia time to solve that one). But, tonally, the rage is expunged.

AI is coming for our anger

[invisiblefoxfire]

2 days ago: I tried to change my name on the Epic launcher to something I could give folks to add me as a friend so we can do multiplayer on this week's free rhythm game.

Yesterday: Got an email from Epic support saying my username had violated their terms of service and been replaced with a randomized string of letters and numbers and that I had to change it to something else. Confused, I decided to not worry about it and just pick a different username, but it told me I couldn't change my username again for 2 weeks. Confused and frustrated, I wrote to support asking What The Heck.

Today: Got another email from Epic support saying my appeal had been reviewed and denied. My username had been found to violate the terms of service and I would have the chance to change it again in two weeks.

I wrote them back asking what, exactly, had violated the terms of service about the username SecretShrumbies. Is it some slang term I'm not aware of? Do they think I'm making a drug reference, if so, does that mean they do not allow any usernames that reference any sort of fungal life forms because they could maybe, just maybe, be making an extremely obscure drug reference? I pointed out that I'd based the username off of Shrumbo, a mushroom-shaped little friend from the extremely wholesome family-friendly game Ooblets - which was an Epic exclusive when it first came out!

So far, no response. I've asked around to see if anyone has any idea what's wrong with the username and the only suggestions have been "maybe they think you meant drugs somehow?" and "I bet they have a fucking AI bot scanning this shit and some fucking LLM decided that some combination of those letters meant something bad, and they never bothered having a real life actual human being look at it," and honestly, that's fucking horrifying and probably correct.

I almost wish I was still on Twitter so I could kick up a big public stink about it and maybe get them to fix it, but a stupid username I made up on the spot is not worth going back to that place.

I'm just... What the actual fuck kind of world do we live in at this point? There's no way to talk to a human being anymore. The fucking algorithms have decided what words we're allowed to say forever, based on their puritan advertiser-friendly insanity, we don't own anything, and you can never, ever just speak to a fucking human being anymore.

[arundolyn]

man my tolerance for annoying people is just . Nonexistent huh

[1o1percentmilk]

the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first

it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!

[topoillogical]

i dont thank chatgpt because i think it will save me in the robot apocalypse. i do it because being polite feels niceys

[iamnotawomanimagod]

it's already happened, the ship has sailed, there is no saving me and no going back, I'm Old Now

but I've recently come to the realization that my Old Man Screams at Clouds point with technology has been reached

and it's because of A.I.

[royal-raven-reblogs]

This! This is why I really don’t like AI! It’s not AI itself, it’s how its used. They instate generative AI for customer service, for art, for entertainment, for so many things it shouldn’t be! Do they realize how frustrating it is to encounter a generative AI for customer services? Especially when it makes it so hard to use to even try to get ahold of an actual person to try and get help with a legitimate problem a generative AI can’t process! Like, how to I ask a AI how to get a refund on something when it refuses to acknowledge the request you’re making let alone that you’re asking to speak to a person. /Genuine, Frustrated, Appreciative, Eager.

(Why are companies using generative AIs for customer service?! *Sobbing*)

[nagentai]

Stay ahead with the latest trends in AI agents. Learn how these autonomous tools are reshaping industries, from finance to healthcare.

Discover how AI agents are transforming industries with intelligent automation, boosting efficiency, and enabling smarter decision-making in 2025 and beyond.

[wintermage]

god it is so fucking hard to get high quality anything these days. you used to always be able to find it, it was just a matter of whether you could afford it. now it's like companies have realized that pushing out high quantities of slop is so much more profitable than making good stuff that they simply do not offer good stuff anymore.

[bullet-proof-gay]

I have bad news for everyone. Customer service (ESPECIALLY tech support) is having AI pushed on them as well.

I work in tech support for a major software company, with multiple different software products used all over the world. As of now, my team is being tasked with "beta testing" a generative AI model for use in answering customer questions.

It's unbelievably shit and not going to get better no matter how much we test it, because it's a venture-capital company's LLM with GPT-4 based tech. It uses ChatGPT almost directly as a translator (instead of, you know, the hundreds of internationally-spread employees who speak those languages. Or fucking translation software).

We're not implementing it because we want to. The company will simply fire us if we don't. A few months ago they sacked almost the entire Indian branch of our team overnight and we only found out the next day because our colleagues' names no longer showed up on Outlook. I'm not fucking touching the AI for as long as physically possible without getting fired, but I can't stop it being implemented.

Even if you manage to contact a real person to solve your problem, AI may still be behind the answer.

Not only can you not opt out, you cannot even ensure that the GENUINELY real customer service reps you speak to aren't being forced to use AI to answer you.

[bbpsmanesar]

Imagine calling customer service and speaking to an AI that sounds like your favorite advisor, delivering a truly personalized experience! AI-powered voice cloning is opening up new possibilities for how we connect and communicate in customer service. By recreating a human voice with unique tone and inflection, voice cloning technology brings a friendly, familiar touch to each interaction. Here’s how it works and what it means for the future of customer care! 🌟

What Is Voice Cloning?

Voice cloning uses AI algorithms to analyze and replicate a human voice. By training on hours of audio, AI can mimic not only words but also the tone, cadence, and personality of the voice. For customer service, this means an AI-powered “representative” could sound familiar, engaging, and even comforting, helping to make every call feel personal.

Benefits in Customer Service

With voice cloning, businesses can create a seamless, human-like customer experience, regardless of location or time. “AI voice cloning isn’t just about reproducing sound; it’s about replicating the feel of real human interaction,” explains Mohammad Alothman from AI Tech Solutions. For customers, it means more relatable and accessible support, while businesses benefit from higher satisfaction and loyalty. 🌐💡

A Tool for Inclusivity and Accessibility

Voice cloning has applications that extend beyond customer service. It can assist individuals with speech impairments or language barriers, making communication easier and more inclusive. AI voice technology could even allow users to pick a familiar voice for automated services, adding a level of comfort and trust. 💬✨

[growing-business-blogs]

Enhancing Customer Experience with Cloud Solutions

In today’s competitive business landscape, enhancing customer experience is paramount. Cloud solutions have emerged as a pivotal technology in this arena, offering numerous benefits that help businesses improve customer satisfaction, streamline operations, and drive growth. This blog explores how leveraging cloud solutions can transform customer experience, making it more personalized, efficient, and responsive.

Personalized Customer Interactions

Cloud solutions enable businesses to gather and analyze vast amounts of customer data, providing insights that can be used to personalize interactions. By leveraging cloud-based CRM (Customer Relationship Management) systems, companies can track customer preferences, purchase history, and behavior patterns. This data-driven approach allows for tailored recommendations and personalized communication, enhancing the overall customer experience.

Example : E-commerce platforms use cloud-based analytics to suggest products based on a customer’s browsing and purchase history, creating a personalized shopping experience.

Improved Accessibility and Convenience

Cloud solutions offer enhanced accessibility, allowing customers to interact with businesses anytime, anywhere. Whether through cloud-based mobile apps or responsive web platforms, customers can access services and support at their convenience. This round-the-clock availability significantly improves customer satisfaction and loyalty.

Faster Response Times and Better Support

With cloud solutions, businesses can improve their response times and offer better support to their customers. Cloud-based customer service platforms enable support teams to access customer information quickly, collaborate in real-time, and resolve issues efficiently. Additionally, the use of AI-powered chatbots and virtual assistants, hosted on the cloud, ensures that customers receive instant responses to their queries.

Example: Telecommunications companies use cloud-based customer service platforms to manage support tickets and provide quick resolutions, reducing wait times and enhancing customer satisfaction.

Enhanced Collaboration and Communication

Cloud solutions facilitate better collaboration and communication both within the business and with customers. By using cloud-based collaboration tools, teams can work together seamlessly, share information, and coordinate efforts to improve customer service. This collaborative approach ensures that customer issues are addressed promptly and effectively.

Example: Healthcare providers use cloud-based platforms to share patient information across departments, ensuring coordinated care and better patient outcomes.

Scalability and Flexibility

Cloud solutions offer scalability and flexibility, allowing businesses to adapt to changing customer demands quickly. Whether it’s scaling up resources during peak times or deploying new features and services, the cloud provides the infrastructure needed to meet customer expectations without significant delays.

Example: Retailers use cloud solutions to handle increased traffic during holiday seasons, ensuring that their e-commerce platforms remain responsive and efficient.

Data Security and Privacy

Ensuring data security and privacy is crucial for maintaining customer trust. Cloud service providers offer advanced security measures, including encryption, regular security updates, and compliance with industry standards, to protect sensitive customer information. This enhances customer confidence and fosters long-term relationships.

Example: Financial institutions rely on cloud providers that comply with stringent regulatory standards to protect customer data and ensure privacy.

Leveraging cloud solutions is a strategic move for businesses aiming to enhance their customer experience. From personalized interactions and improved accessibility to faster support and robust security, the benefits of cloud technology are manifold. By integrating cloud solutions into their operations, businesses can not only meet but exceed customer expectations, driving satisfaction, loyalty, and growth.Their Private Cloud solutions offer a combination of the security and control of single-tenancy cloud environment that you need for mission-critical systems while also delivering the economic viability and resiliency of public cloud. Their Private Cloud solutions are designed to meet the needs of different enterprise workloads, such as core banking, ERP, AI/ML, and Big Data, to name a few. For more insights on how cloud solutions can transform your business, Please visit here www.zeacloud.com.

[thewirewitch]

So mad at Paypal rn.

[interestingsnippets]

No human will ever again have to make a phone call

"Now is the time to reinvent the phone call. Thanks to genAI, no human will ever again have to make a call. Humans will spend time on the phone only when a call has value to them.

For businesses, this may mean: (1) time and labor cost savings from human callers; (2) potential to re-allocate resources towards increased revenue generation; and (3) reduced risk with more compliant and consistent customer experiences.

For consumers, voice agents can provide access to human-grade services without the need to pay or "match with" an actual human. Currently, this includes therapists, coaches, and companions — in the future, this is likely to encompass a much broader range of experiences built around voice"

https://gamma.app/docs/a16z-Real-Time-Conversational-Voice-AI--m3v486p98gt7jol