#call scheduling application

[dr-gaytorius]

Once again the incompetence of my school and instructors is going to drive me to tears 🙂👍

[bloodyhandprint]

holy shit. i actually got an interview for this internship program

[spookykestrel]

Chat how soon is too soon to return to a job after being thrown a goodbye celebration under the pretense of you moving across the country 🫣

[theres-whump-in-that-nebula]

HOLY MOTHER OF GOD ANOTHER JOB I APPLIED FOR CONTACTED ME TOO?!

[eclipseatdawn]

developments are happening today!! unfortunately they are Bad

[ambersky0319]

if i had the ability to scream id wanna scream in happiness rn

[lookwhatyoumademelou]

.

[jcmarchi]

10 Best AI Phone Platforms & Agents for Call Centers (November 2024)

New Post has been published on https://thedigitalinsider.com/10-best-ai-phone-platforms-agents-for-call-centers-november-2024/

10 Best AI Phone Platforms & Agents for Call Centers (November 2024)

Vapi is a technical platform focused on the development and deployment of voice AI applications, specifically designed with developers as the primary users. The system’s architecture handles complex voice processing tasks including turn-taking mechanisms, interruption management, and backchanneling, with voice-to-voice response times operating within a 500-800 millisecond range. This technical framework enables the creation of voice agents that can process and respond to speech inputs while maintaining natural conversation flow.

The platform’s infrastructure includes open-source software development kits (SDKs) that support multiple development environments, including Web, iOS, Flutter, React Native, and Python. These tools enable integration with external services through function calling capabilities, allowing voice agents to perform specific tasks such as data retrieval or appointment scheduling. The system’s security architecture incorporates HIPAA compliance measures, providing a framework for handling sensitive data in regulated contexts.

Key features

Voice processing architecture with sub-second response times

Open-source SDK support across multiple development platforms

Function calling system for external service integration

Conversation management system for handling complex interaction patterns

Security framework designed for HIPAA compliance standards

Visit Vapi →

Synthflow AI provides a platform for creating voice assistants through a visual interface that doesn’t require programming knowledge. The system’s architecture enables users to construct conversational flows through drag-and-drop components, which are then converted into functional voice interactions. The platform includes integration points with over 130 external services and tools, including common business applications like HubSpot, Google Suite, and Stripe, allowing for data exchange and workflow automation across different business systems.

The technical framework of Synthflow incorporates real-time voice processing capabilities and text-to-speech conversion mechanisms for handling customer interactions. The platform’s infrastructure is designed to process multiple concurrent voice sessions, with the system managing conversation flows and responses based on predefined patterns set through the visual interface. This approach to voice assistant creation emphasizes accessibility for non-technical users while maintaining the ability to create complex interaction patterns.

Key features

Visual interface system for creating conversation flows without code

Integration framework supporting connections to over 130 external services

Real-time voice processing architecture for immediate interactions

Text-to-speech conversion system for response generation

Concurrent session management for handling multiple conversations

Visit Synthflow →

Bland AI operates as a phone automation system that processes customer calls through artificial intelligence agents, focusing on creating voice interactions that closely approximate human speech patterns. The system’s architecture processes millions of concurrent calls while maintaining consistent response patterns, operating independently of traditional business hours. The platform incorporates real-time data analysis capabilities, extracting and processing information from conversations to generate operational insights.

The technical framework allows for customization of voice characteristics and integration with existing business systems, enabling organizations to maintain their established workflows while implementing automated call handling. The platform’s infrastructure supports continuous operation, managing call distribution and processing across multiple channels simultaneously. While the system aims to replicate human-like interactions, it functions within the current limitations of conversational AI technology.

Key features

Advanced speech synthesis system for natural-sounding interactions

Concurrent call processing architecture supporting millions of simultaneous conversations

Voice customization framework with multiple configuration options

Integration system compatible with standard business infrastructure

Real-time data processing and analysis capabilities for conversation insights

Visit Bland AI →

Brilo AI functions as a programmable phone system that processes calls through AI agents, with a technical architecture focused on minimizing response latency in voice interactions. The system incorporates text-to-speech technology for voice generation, while managing multiple concurrent calls through parallel processing capabilities. The platform includes functionality for transitioning conversations between AI and human agents when interactions require additional support or complexity.

The infrastructure of Brilo AI includes real-time transcription processing, converting spoken interactions into text data as conversations occur. This framework operates through an API-first design, enabling technical teams to integrate the system with various platforms and services. The architecture supports continuous operation and scales based on call volume requirements, while maintaining consistent processing speeds across different interaction types.

Key features

Low-latency voice processing system for rapid responses

Parallel call handling architecture for multiple simultaneous conversations

Call transfer mechanism for AI-to-human handoffs

Real-time speech-to-text conversion system

API framework for platform integration and customization

Visit Brilo AI →

GoVoice operates as an automated phone system that combines customer service and sales functions through AI-powered voice agents. The system’s architecture handles various interaction types, from basic customer support to complex sales conversations, while incorporating data from customer histories to inform responses. The platform includes specific modules for appointment management and technical support provision, with built-in calendar integration capabilities and structured problem-solving protocols.

The technical framework of GoVoice operates within established security standards, maintaining SOC 2 and HIPAA certifications for data protection. The infrastructure supports continuous operation for customer support functions, while simultaneously processing sales-oriented conversations that can include product recommendations and upselling sequences. The system manages these different interaction types through specialized conversation flows, though it operates within the current limitations of AI voice technology.

Key features

Continuous operation system for round-the-clock call processing

Customer data integration framework for personalized interactions

Appointment scheduling system with calendar synchronization

Technical support protocols with structured problem resolution paths

Security architecture meeting SOC 2 and HIPAA requirements

Visit GoVoice →

GetVocal functions as an automated phone interaction system that processes customer communications through AI agents trained on organization-specific information. The system��s architecture incorporates customer relationship management (CRM) integration capabilities, enabling data exchange between the voice processing system and existing customer databases. This allows for contextual information to be accessed and updated during calls, while maintaining continuous operation across different time zones.

The platform’s infrastructure includes language processing capabilities for multiple languages, enabling cross-regional communication through the same technical framework. It supports scaling of concurrent call processing, adapting to varying call volumes while maintaining consistent response patterns. While the AI agents are trained on company-specific data, they operate within the constraints of current AI technology limitations for natural language processing and voice interaction.

Key features

Company-specific AI training system for customized responses

CRM integration framework for real-time data exchange

Multi-language processing capabilities for international communication

Scalable architecture for handling varying call volumes

Continuous operation system for 24-hour availability

Visit GetVocal →

Goodcall operates as a virtual receptionist system that processes inbound calls through AI agents. The system includes lead management capabilities that automatically transfer call information to various business tools including SMS, email, Google Sheets, and CRM systems. The platform provides analytical tools for monitoring call metrics, including automation rates, call duration tracking, and caller pattern analysis, enabling organizations to assess operational performance through a centralized dashboard.

The technical framework incorporates integration capabilities with over 10,000 external tools through Zapier, creating connections between the phone system and various business applications. The infrastructure supports appointment scheduling functions and customizable call routing, with options for local number assignment or conditional forwarding from existing phone lines. The system processes call data and maintains records of interactions.

Key features

Automated lead capture system with multi-channel data distribution

Analytics framework for tracking call metrics and patterns

Integration architecture supporting thousands of external tools

Appointment management system with scheduling automation

Customizable call routing and number assignment options

Visit Goodcall →

Phonecall.bot functions as an automated phone system that processes customer interactions through AI agents equipped with voice synthesis technology. The system includes multilingual processing capabilities, enabling communication across different languages while maintaining consistent voice characteristics. The platform also incorporates integration points with scheduling software and customer relationship management systems, allowing for data exchange and automated appointment booking during calls.

The technical framework supports continuous operation of the voice processing system, with built-in protocols for transferring conversations to human operators when interactions exceed AI capabilities. The infrastructure manages call routing and knowledge base access for information retrieval during conversations, while coordinating with external business systems for data synchronization.

Key features

Voice synthesis system with multiple voice configuration options

Multi-language processing architecture for international communication

Integration framework for business software synchronization

Appointment scheduling system with real-time booking capability

Call transfer protocols for AI-to-human handoffs

Visit Phonecall.bot →

Choosing an AI Phone Agent

The diversity of AI phone agents available today reflects the growing sophistication of automated communication technology. Each system brings unique strengths to the market – from Vapi’s developer-centric approach and sub-second response times to Synthflow’s no-code interface and Bland AI’s focus on human-like interactions. What unites these platforms is their foundation in AI-powered voice processing and their emphasis on seamless integration with existing business systems, making them practical solutions for organizations of varying sizes and technical capabilities.

As this technology continues to evolve, we’re likely to see further specialization among these platforms, with some focusing on specific industry needs while others pursue broader applications. The future of business communication will likely be shaped by these systems’ ability to process natural language, handle complex conversations, and integrate with an expanding ecosystem of business tools. Organizations considering these solutions should evaluate their specific needs against each platform’s capabilities, keeping in mind that the most effective communication strategies often combine automated efficiency with strategic human interaction.

[the-blorb-system]

I think it's looking like that for them since they are a very small group, and none of them really go out this often- so they never tried to create anything else inside the void aside of the already existing rooms, which by no means is a tiny amount of places

- Digi

You know what, that actually makes sense.

Still, interesting how it turned out imo

I think our inner world might actually be on the verge of changing because of how trust with me is changing and how I'm beginning to more heavily consider my headmates' needs and wants, but I guess we'll have to see 🤷

-Lizzy

[axels-corner]

I have an interview!!!

[tentajack]

Day two of 'administrative leave'

No call back to let me know whenever I'm fired or not

It occurs to me they might be auditing all my EVERYTHING to accuse me of something worse.

Fuck my life

[odysseys-blood]

redoing my sheet is gonna be the death of me (ngl...if i even redo it i might just change the text up a bit) but im gonna go ahead and start putting every other option on my kofi as well from busts to full bodies. im kinda past thinkig ill get any work from it but it doesnt hurt me to try yknow.

[ruins-mourner]

Hmmm, sleep schedule destroyed once again

[manifestobackshot]

CLOSING SHIFT — LEE HEESEUNG (teaser)

UPDATE: SHE'S POSTED HEREEEE!!!!

Since you’ve started working at Target, you’ve always been scheduled with Heeseung as your closing shift manager. Zone, organize, stock, assist—things that were outlined in your job application and employee handbook. Now, nowhere in your job description did it lay out an affair with your manager, Heeseung.

PAIRING: retail manager!lee heeseung x employee!afab reader

WORDCOUNT: 15k (est.) TEASER: 0.7k

TAGS: smut, (semi)-public sex, oral (male-receiving), unprotected sex, creampie, jealous heeseung, and more…

As you rounded the corner, you passed the Women’s section, where someone had shoved what seemed like every style of jeans Target sold haphazardly throughout the display. You started sorting it properly, muscle memory at this point, when a shadow fell across the display.

“Helping out outside your zone again?”

The voice was familiar. Too familiar.

Heeseung.

You looked up too quickly and regretted it instantly. Why was the lighting in this store so flattering on him? 

“Just making sure no one dies in a Universal Thread avalanche,” You said, forcing a smile. “You know. Hero stuff.”

Heeseung crouched next to the cart and started folding jeans alongside you. “You always this dedicated to the greater good?”

“I like my job.”

“I can tell.”

There was something in his voice—not teasing exactly, but thoughtful. Like he was cataloging something. Taking note.

You cleared your throat. “Did you need something?”

Heeseung glanced up at you. “No,” he said. “Just saw you and figured I’d say hey.”

“Oh,” You said, very articulately. “Cool.”

Cool?

Fuck, Heeseung.

The moment you clocked in, you knew it was going to be one of those shifts.

The store was understaffed—as usual—and the Ready to wear department looked like a tornado had swept through it. You were halfway through untangling a pile of graphic tees when Heeseung’s voice broke the silence, calling for you, of course.

Heeseung's voice was calm, professional, but you'd worked here long enough to hear the undercurrent of something else. Something that made your fingers tighten around the hanger in your hand.

You pressed the button. "Ready to wear. Doing go backs."

A beat of static. Then: "Copy. Need you in Shoes for a zone check."

Sunoo, who was pretending to organize the jewelry counter nearby, didn't even bother hiding his smirk. "Oh wow. Shoes. How urgent," he drawled, stirring his iced coffee with exaggerated innocence. "Should I become HR Sunoo now or—"

Shoes was empty when you got there—no guests, no team members, just rows of perfectly stacked shoes and the distinct feeling you were being watched.

"Zone looks fine to me," you said to no one in particular.

"Does it?"

You turned to find Heeseung leaning against the shelving unit, arms crossed, red tee a little more disheveled since the last time you saw him. His gaze dropped to your name tag,then back up to your face. "I think you missed a spot."

You arched a brow. "Really? Where?"

He stepped closer, reaching past you to adjust some boots that didn't need adjusting. His sleeve brushed your shoulder. "Here."

The air between you thickened, the scent of his cologne—something expensive and woodsy—filling your space. His fingers lingered on the shelf's edge, knuckles grazing your hip—contact you unconsciously welcomed.

It felt dangerous, for some reason. Your body’s willingness to accept him and not resist one bit was telling. Yet still, you were speechless at the situation you found yourself in, pinned between your ETL and some shelves.

No movement, no words. A small gasp is all he got out of you, and perhaps he was expecting more. The way Heeseung had you trapped under him, staring you down as if he were going to pounce on you at any moment, made your heart race faster than you would’ve liked to admit. 

“Say,” he started, “how observant do you think I am?” 

“Sorry, what?”

“Do I make you nervous?”

And again, you were at a loss for words, zoning in on the sight in front of you—he was mere inches away from you, gaze tracing from your eyes, to your lips, and back again. Still, so attentive through his lashes and half-lidded eyes. 

In a low voice, he spoke, “I’d like to ask,” quiet so as to not stir attention, “why do I make you nervous?”

You could practically feel his voice dripping with satisfaction, a smirk playing on his lips. 

“I…Hey, this is—”

“Do you like me or something?” he prodded, bringing his arms down to again graze your side, almost resting them along your hips as he steps closer, almost pressing his hips against your—

[cosmoszyn]

zayne always listens to the songs that you share on your instagram stories—no matter what. to the point where he even has his notifications for your posts turned on.

in the middle of reviewing his patients' records? he's checking it out. doing his usual workout routine? his finger taps on the application faster than his brain can register. whenever he was unoccupied, he would certainly tap on your icon to view your story and listen to the music you share.

and the first time you share a breakup song—he was crushed.

it happened when he was stuck in a horrible traffic jam on his way home from a long day at work. as he drums on the steering wheel patiently, a familiar ding! from his phone caught his attention. without hesitation, he opens the familiar application and taps on the song you shared from your audio streaming provider.

connected to the bluetooth of his car, he turns up the volume of his speakers and intently listens to the tune.

the song was from a different language, he notices, which starts off sullenly with its piano keys. he thought nothing of it until the chorus rolled off, the english line "love is painful" evidently catches him off guard.

he whips his head towards his phone, eyes wide and lips slightly parting. in a hurry, he glances at the unmoving traffic ahead of him and almost scrambles to take his phone to quickly search up the translation of the lyrics.

his lips form a thin line and his heart slowly shattering into two as he scans the words.

he swallows thickly.

you two haven't been meeting up as of late, nor have you two been doing your regular video calls because of conflicting schedules. was that the reason for your sharing of a heartbreaking song? did you feel neglected that much to the point where you had to share a song that resonates with your feelings?

he suddenly feels nauseous.

with shaky fingers, he opens the messaging application and sends you a quick text.

Are we okay? If you're over with this relationship, I'd rather have it done in person rather than through chat. I'm coming over now.

he tosses the device on the passenger seat as he tries to find space in the cramped road to make a u-turn to your home, but to no avail.

instead, he notices the incessant notifications from his phone.

Huh? Of course we're okay Why would we be over? Zayne? What happened? Oh. Was this about my instagram story?

he replies a quick 'Yes,' ignoring his racing heartbeat. within a second of hitting send, your caller ID pops on the screen.

"Zayne! Oh my god, we are not breaking up! I just liked the song so much, I am so sorry!"

he blinks.

"What?"

"I've been into the group's songs lately and this has been my favorite so far. I am so sorry you thought I'm breaking up with you. I would never."

"...We are not?"

you hum on the other side of the line. Zayne releases a sigh of relief.

"Next time, please talk to me instead of giving such... cryptic messages. You almost gave me a heart attack."

you giggle on the other side of the line while apologizing profusely and promising to make it up to him.

and within a minute of hanging up, he finds another story on your profile. this time, a photo of you two with the caption "i love my bf!" in bold and an upbeat love song in the background.

LMAO I HAD THIS SILLY IDEA WHILE I WAS WALKING HOME. i couldn't get stray kids' japanese song "love is painful" out of my head and suddenly i thought of zayne's reaction when he sees you sharing a breakup song teehee. i rlly wrote this drabble the second i sat my ass in my chair instead of resting from work

[mylovesstuffs]

OT13 reaction to overhearing their s/o call them their “current boyfriend”

Request: hiii could i request svt overhearing their s/o calling them “current boyfriend” and seeing how they react? thank you!!

A/N: I loved this request so much 😭 please keep them coming. It was so fun 😭😭😭

Absolutely offended [and dramatic about it] — Seungcheol, Mingyu, Seungkwan

Excuse you? current?! He stops whatever he’s doing and just stares at you like you committed treason. “Current?? Like there’s a lineup? A waiting list??” He’s not mad… just very wounded [and milking it]. Cue the arms crossed, pouty stare, and “I guess I’ll go pack my things then 🧳😔” energy. You’ll have to smother him with smooches and assurances like, “I meant only boyfriend!!” before he forgives you, still with a sulky pout ofc.

Pretends to be chill but is very much not — Joshua, Jun, Woozi

He hears it, blinks, and doesn’t say anything… at first. But suddenly, he’s weirdly formal. “So… current, huh? Should I… schedule a date for next week or something?” He’s calm on the surface but is lowkey spiraling inside. You’ll catch him being unusually attentive for the rest of the day; kissing your forehead more, complimenting you randomly, and making sure you know he’s husband material BAHAHSSEFVTVYTYVTEAHAH YES. It’s giving ‘this job isn’t open for applications.’

Immediately starts competing with imaginary boyfriends — Hoshi, Dokyeom, Dino

“Oh? Current? Then tell your future boyfriends to level up because they’ll never top this.” He takes it as a challenge and starts flexing all his boyfriend perks. “Did your next boyfriend buy you flowers/snacks/[or add whatever boyfriends buys] today? No? Tragic. I did.” He’ll go extra out of his way to do cute stuff e.g., suddenly becoming clingier, cuter, louder [than he already is] and he’ll keep calling himself ‘the best boyfriend you’ll ever have’ for a week straight even after you admit it was a joke.

Actually concerned and needs reassurance — Wonwoo, Vernon

You said it so casually, but it sticks with him. Later, he weakly brings it up, almost like he���s afraid to ask. “You said… ‘current boyfriend.’ Did you mean something by that?” He’s not upset, just a little worried, because he treasures you too much to not take it seriously. Once you reassure him that it was a joke, he softens, lets out a breath he didn’t realize he was holding, and says, “Okay. Just… didn’t want to lose you, you know?”

Already planning to upgrade the title — Jeonghan, Minghao

I think y'all saw this duo coming, right? XD He raises an eyebrow, smirks, and doesn’t say anything for a minute, but you know he heard. Later, he casually drops, “Current boyfriend. Hmmmm, guess I’ll just have to fix that.” Cue the most unexpected but intense period of flowers, forehead kisses, and ‘accidental’ hints at marriage. “What’s your ring size again?” he’ll ask like it’s nothing. He’s going to make sure the next time you introduce him, it’s as your forever person [but likely it's gonna be husband since he will upgrade].