#customer communication management

[sinch-ccm]

Customer Communication Management

Sinch in India has launched a brand-new product – Customer Communication Management (CCM) solution - that will help businesses like yours to create and send across customer communication as digital documents quickly without having to liaise with multiple vendors to help you do so. 

[sinchccm]

In addition to keeping the customers well informed, Customer Communications Management is also vital in making use of distinctive up-sell and cross-sell opportunities visit online for more info

[benctech]

The What, Why And How Of Customer Communication Management

Customer Communications Management (CCM) is a strategy for enhancing the creation, transmission, archiving and retrieval of communications with customers. Read on to learn about it!

[entomolog-t]

I've had this ridiculous g/t brainrot situation stuck in my head for YEARS.

A borrower lives in a busy house where they have a hard time actually borrowing (maybe a couple with kids, and there's just always SOMEONE home). It's frustrating, especially given that there's always so much food in the house, and GOOD food too.

After a close call with almost getting caught they've had enough. Anything is better than this cruel situation. They get to thinking...

Just where did human food come from?

They didn't all farm or make their own food, and they seemed to talk a lot about going "shopping" where they'd bring back unfathomable goods from their outings.

There.

That's where they wanted to relocate.

They call on a favor from a local nomadic borrower they trade with, some oddball eccentric character that gets around via birds. They manage to figure out where to go by examining the logo on receipt paper and recognizing the same logo on a building.

They drop them off in the dead of night, telling them they'll try to pop by on occasion for trading and wishing them luck. The borrower manages to find a way in and is awe.

There's more food than they could ever imagine, and theirs rows upon rows. They spend the night exploring and eating, eventually passing out behind some boxed merchandise.

Morning comes far too soon.

They awake to the sounds of humans.

Lots of humans.

They keep behind the boxes as merchandise slowly begins disappearing off the shelf with each passerby unaware of the sheer horror theyre inflicting.

The day drags on, with the shelves becoming increasingly bare, leaving gaping patches with little cover to hide.

Suddenly, their last bastion of cover is stripped away, reveling a started human wearing the store logo. The odd pair freeze, staring blankly at one another. The employee blinks, and clears their throat awkwardly,

"Uh- hi, can I help you?"

[clannfearrunt]

Today is so cool first we begin receiving retaliatory harassment over the phone from an angry ex-employee. Then the delivery car blows a flat tire and it takes me far too long to change it to the spare. And then it takes another hour to get a replacement tire. And then I find out my long suffering manager has gotten screamed at for.... ??????.... again while I was out. I am so sleepytired. It’s been so events today.

[https-chaos]

Oh my god you guys I got a promotion!!! From call center rep to team lead!!! It's gonna come with a decent raise, I still get to report to my awesome manager, and my job will totally change! I will also get to bridge a gap the team has been struggling with for a couple years so that's awesome too. It's gonna be a lot more work and probably more annoying hours but I talked to the team leads in other departments and they really like their responsibilities so I should be fine. I'm excited and proud of myself but also nervous! I'm really good at my current job and I'm going to be giving up all my current duties, and that includes several services and projects I've been running by myself for almost two years. Which means I have to deconstruct my process, write documentation and work instructions, and train several people to replace me. Plus I don't know if I'm going to be good at the new job, I've never done anything like it except I guess when I was a keyholder at sport clips. But this is more like an assistant manager position tbh.

[rockeyyyyyyyyyyyyyyyy]

reverting to kitty game that sucks butt and ass in so many ways that i wish i never ever gave a cent to. But we ball

[hxans]

Ugh, that line cook post always annoys me. Time involved in prep or clean up is something a business should factor into it's rostered hours. So like, if it takes 2 hours to do a deep clean of the kitchen, then either:

A. They have posted notices that the kitchen is closed 2 hours before the place closes, which means if anyone walks in after that, there's either a limited slection of items they can serve (like a cafe cabinet) and drinks, or it's only catering to customers who arrived/ordered before that last call

Or

B. The doors close to the public, but certain staff are rostered on to work 2 hours in clean up with zero pressure to attend to customers

Admittedly I don't think I've ever done it, but if I walked into a cafe/restaurant and it was less than 15 mins to close, I would only be asking if there was something quick/ready made that I could grab, not ordering a full sit down meal. But it seems wild to me to walk into a place an hour before closing and, if there's no notice to customers about an earlier kitchen/coffee machine closing times, that I am somehow the asshole for ordering something at that time.

[marmett]

my current temp part time job has been fine, second best job ive ever had. but i am so glad to be putting in my notice today. esp after yesterday ;_;

[sinch-ccm]

Customer communication management

Sinch provides comprehensive Customer Communication Management (CCM) solutions, enabling businesses to streamline and personalize customer communication across various channels. With Sinch, organizations can efficiently manage interactions, deliver tailored messages, and enhance customer experiences, driving satisfaction, loyalty, and business growth through effective communication management strategies.

[arcaneyouth]

being a moderator is an. enlightening experience

[foxqmulder]

My boss gave me literally a day's notice to let me go. All because I asked for a 10 HOUR!!!!! contract. After all I did for the business for five solid months at the beginning of the year, we had no manager so I stepped up and did alll the managerial duties with no help and no extra pay!!!! And then he gets a new girl to be manager and she fucks me over because I was doing the job better than her. I hope his shop burns to the ground with them both inside and I get a job soon. Die. Luv and light x

[poonamcmi]

A global analysis of Customer Relationship Management Market, shares, sizes, growth, opportunities, and forecasts through 2022-2028

Customer Relationship Management is a strategy that assists firms in improving existing customer relationships and fast engaging new customers. The usage of customer relationship management streamlines the communication process with customers and increases their satisfaction with the service or product. It not only offers instructions and recommendations for how to conduct interactions between customers and businesses, but it is also used to organise and track all essential information. Customer Relationship Management Market information is required to generate leads, close transactions, and retain customers, grow sales, strengthen connections, provide more tailored customer service, and streamline procedures. Customer relationship management enables sales managers to automate their sales efforts and track the effectiveness of their teams.

Read more @ https://cmiinfopiece.blogspot.com/2022/07/global-customer-relationship-management.html

[jcmarchi]

Rapid AI Advances Spotlight Critical Global Tech Skills Shortage

New Post has been published on https://thedigitalinsider.com/rapid-ai-advances-spotlight-critical-global-tech-skills-shortage/

Rapid AI Advances Spotlight Critical Global Tech Skills Shortage

For a perfect example of just how quickly technology evolves, look no further than ChatGPT.

While artificial intelligence, chatbots, and virtual assistants were hardly new concepts prior to ChatGPT launching, it managed to take the conversation to the next level. Today, it seems like AI is quickly becoming a ubiquitous part of our lives. Professionals in virtually every industry obsess over what it is, what it can be, and how to unlock the potential for their own unique use case.

This is all why it’s so important to remember that the public launch of ChatGPT only occurred on November 30, 2022 – less than two years ago. In less than 24 months, technology has once again shifted in a bold new direction at a rate that shows no signs of slowing anytime soon.

Based on that, it should come as no surprise that there is a massive critical shortage of advanced technical skills in virtually every industry you can name. The technology itself is simply evolving faster than humans can master it.

According to one recent study, about 70% of business leaders say that there is a critical skills gap, with data analysis and project management being among the most in-demand hard skills of the modern era. The digital skills gap is so vast that it is estimated that 14 G20 countries could miss out on a collective $11.5 trillion in GDP growth as a direct result of it.

But thankfully, all hope is not lost. Once an organization makes an effort to better understand the technical skills gap, particularly as it relates to high-level concepts like machine learning, it is in a much better position to mitigate risk from it moving forward. You just have to keep a few key things in mind along the way to get to that point.

The Fast-Paced Digital Era is Faster Than Ever

To illustrate how we collectively reached this point, consider your average business relationship with technology for a moment.

You don’t need to have a team of software engineers working underneath you or a legion of SaaS clients to be considered a “technology company” at this point.

Thanks to email, instant messaging, video conferencing, and other technologies, communication is ingrained in our lives, both internally and externally.

Data analysis and business intelligence tools are heavily relied on to uncover trends and patterns that a human may have missed, allowing leaders to make the most informed decisions possible faster than ever.

CRM suites help create better and more personal relationships between a brand and its customers.

IT helps dramatically optimize supply chain management, saving organizations a tremendous amount of money that can be better used elsewhere.

Tech advances in human resources make it easier and more cost-effective to find the right candidate, to retain them, and to keep them engaged with the rest of the organization as much as possible.

Any organization that relies on modern technology that much is a “technology company.”

Now, think about the major shift that machine learning, in particular – again, a relatively new addition to this world – has made to some of those areas mentioned above. In the realm of human resources, it has completely changed the way we think about everything from talent acquisition to employee training and development. Machine learning algorithms analyze countless resumes in a flash and highlight ideal candidates just as quickly. Employee skills and preferences can be analyzed to personalize training programs for maximum effectiveness.

In supply chain management, machine learning and artificial intelligence can be used for things like inventory optimization. The algorithms can predict inventory levels to ensure that nothing goes out of stock at the worst possible moment.

In terms of customer relationship management, businesses of all types have had major success with automated lead scoring and segmentation, predictive analytics for sales, and sentiment analysis to extract more value from customer feedback.

This all points to a very simple fact: artificial intelligence, and machine learning in particular, is evolving extraordinarily rapidly.

As machine learning changes, so do things like customer relationship management, supply chain management, and human resources – core pillars upon which every business is built. As those change, the business itself does as well on a fundamental level. Everything is tied together so organically that it’s impossible to separate it all.

This is precisely how you take an emerging issue like the IT skills gap and accelerate it at a rate faster than even many experts would have thought possible a decade ago.

The Shape of Things to Come

If it feels like you’ve been hearing about this skills gap for a long period of time, that’s because you have. But believe it or not, the problem is still getting worse – and is expected to continue to do so. Another study indicated that nearly 1/3rd of employers say that the skills gap is worse today than it was just a year ago.

But fascinatingly, roughly 56% of hiring managers “anticipate” that tech-driven interventions like artificial intelligence and machine learning will cause a “major shift” in the kinds of skills they will need prospective candidates to have.

The key word, of course, is “anticipate.” For as much change as we’ve already seen in the last few years, many believe that the most significant shift has yet to come. If this change is an inevitability, there’s no sense in trying to delay it. Instead, one must embrace it by also embracing the emerging talent pools in global markets to meet those future technology demands when they arrive.

Data analysis. AI/machine learning. Software engineering. Cybersecurity. UX/UI learning. These are among the skills that businesses need to be looking for in new employees if they’re going to remain competitive in the global talent market. If they can’t find prospective candidates that meet those needs, they must train the ones they already have to fill in the gaps.

In the End

If nothing else, the current critical shortage of advanced tech skills highlights one simple truth: all businesses are “technology businesses” whether they want to be or not.

Over the years, technology slowly became a part of the DNA of nearly every organization, initially just as a means of productivity, but eventually to form the basis of a company’s competitive advantage in the marketplace. IT is a part of who these organizations are. If you eliminate it, there isn’t much left.

Because of that, enterprises are beholden to the rate at which technology evolves—in this case, extraordinarily quickly. At that point, there are only two options available. The first is to make every available effort to keep up with that pace, remaining flexible enough to meet today’s needs and better prepare for tomorrow’s demands.

The second is to dig your heels in, stick your head in the sand, and continue to rely on an “old-school” way of doing things just because “that’s what has always worked.”

Make no mistake: those who remain inflexible and insist that the IT skills gap is not their problem will soon find themselves left behind by their savvier, more agile competitors. This is not a matter of “if” but “when.”

Truly, it doesn’t get much more straightforward than that.