#retail industry

[annika-shurafa-interiors]

[blackbird-brewster]

I think the truest measure of how horrible people treat anyone who works in the service industry, or retail, is when something goes wrong -- like when the wait time for customer service quite long -- and the employee's first reaction is to profusely apologise.

Even if it's not their fault, they are trained to apologise for ANYTHING that might be perceived as inconvenience to the customer.

I have fifteen years of experience in these industries, so I will always reply with stuff like: "Hey, all good. Not your fault." or "I know what that's like, you're doing great." or "Hey, that person shouldn't have yelled at you. Just take your time, catch your breath. I'm not in a rush."

And you know what happens every time?

That person will look at me like I just gave them a winning lotto ticket. The smallest amount of understanding and human decency will make their entire day. The bar of how customer facing staff are treated is so low, it's on the fucking ground.

It's really not hard to be patient and kind to cashiers, or call center people, or anyone else for that matter.

Shoutout to everyone who's been treated by shit by a customer and yet, you still had to apologise to them for harassing you. Honestly, customer service and retail workers are the backbone of society.

[ebookporn]

Turmoil in Indigo’s C-suite leaves Canadian publishers reading between the lines

by Susan Krashinsky Robertson and Josh O'Kane

A stalwart of Canadian book retailing for more than two decades, Indigo Books & Music Inc. is in a state of upheaval unlike anything the company has seen before, causing worry in the publishing industry.

In just three months, Indigo IDG-T +8.87%increase has seen an exodus of much of the senior leadership team. Since early June, its founder, chief executive officer and president have all left the company, while nearly half the board has been replaced after four directors resigned. One of the departing board members, Dr. Chika Stacy Oriuwa, said she had experienced “mistreatment” at Indigo and had lost confidence in the board’s leadership.

"The recent upheaval at Indigo is a reminder that the sector is structured “like a Jenga tower. If one block is pulled, Canadian publishers and Canadian authors, in particular, will definitely suffer."

Just a year ago, Heather Reisman – the founder and face of the company – cemented her succession plan, appointing then-Indigo president Peter Ruis as the new CEO, and declaring in a statement that by becoming executive chair of the board, she would continue “to drive Indigo’s vision and growth strategy while also remaining deeply involved in the business.”

Now, neither Ms. Reisman nor Mr. Ruis remain at Indigo, though Ms. Reisman’s husband, private-equity pioneer Gerry Schwartz, remains on the board as the company’s controlling shareholder. Indigo’s president, Andrea Limbardi, has also left, taking a new job as CEO of Reitmans (Canada) Ltd.

Until a new Indigo CEO can be found, the company’s chief financial officer and general counsel are now running the business day-to-day.

READ MORE

[deathtoskinnyjeans]

A Twitter Thread About Short Staffing aka Lean Staffing

[mobio-solutions]

How do stores stock just what you need? It's Predictive Analytics at play! By analyzing past purchases, they can forecast future sales, keeping shelves filled with your favorites while cutting down on excess inventory. It's like having a crystal ball for sales! 🛍️

[globalcourant]

Bed Bath & Beyond shares crater after meme stock files share offering of undisclosed amount

Bed Bath & Beyond shares crater after meme stock files share offering of undisclosed amount

Signage outside a Bed Bath & Beyond retail store in New York, Aug. 25, 2022. Gabby Jones | Bloomberg | Getty Images Bed Bath & Beyond shares dropped after the retailer turned meme stock said in a filing it would sell shares of an undisclosed amount. The shares fell 19% in premarket trading. “We may offer, issue and sell shares of our common stock from time to time,” the company said in the…

[virovac]

My condolences for all the repetitive jokes vegans will have to suffer hearing

[thelegend9798]

Slowest quarterly revenue growth on record

Slowest quarterly revenue growth on record

Chinese e-commerce giant JD.com posted its slowest quarterly revenue growth on record for the first three months of the year, as Covid-19 lockdowns in the world’s second-largest economy weighed on consumer spending. JD.com beat estimates on revenue but missed expectations on profit. Here’s how JD did in the first quarter of 2022, versus Refinitiv consensus estimates: Income: 239.7 trillion…

[jcmarchi]

Almost Like Gambling: You Can Buy Unopened Amazon Packages - Technology Org

New Post has been published on https://thedigitalinsider.com/almost-like-gambling-you-can-buy-unopened-amazon-packages-technology-org/

Almost Like Gambling: You Can Buy Unopened Amazon Packages - Technology Org

There’s a new store in Brussels, where you can get unopened and unwanted Amazon parcels for sale by the kilo.

Amazon delivery packages – illustrative photo. Image credit: Anirudh via Unsplash, free license

This unique shopping experience presents customers with an interesting and for some – quite captivating opportunity akin to a lottery ticket, where each parcel holds a relatively high potential to reveal valuable items such as a connected watch or a smartphone, or perhaps something less desirable.

Named “Pile ou Face,” translating to “Heads or Tails” in French, the store is conveniently located near the central square Place Flagey. Here, customers can purchase these parcels for 16 euros ($17.40) per kilo, selecting from a variety of boxes displayed in the shop.

Some customers choose to open their parcels on the spot, adding an element of excitement to their shopping experience.

Some customers compare it to gambling. One client shared a story where he paid 40 euros and got three or four headphones. However, not all outcomes are equally rewarding. Another customer, for example, found an old-style telephone with a mechanical dial in her 14.40 euro parcel. Despite her disappointment, she remains hopeful of reselling it.

The mastermind behind the store, Arnaud Userstam, explained that connected watches and smartphones are among the most coveted items, while some customers leave with unexpected finds such as clothes or peculiar items like 100 toothbrushes for dogs.

Userstam’s inspiration for the business stemmed from his curiosity about the fate of parcels with delivery issues, a situation he experienced firsthand. Upon discovering similar ventures elsewhere, he seized the opportunity to establish Pile ou Face.

The store has signed contracts with Amazon in Europe to acquire parcels that were unclaimed from pickup locations, returned by customers, or lost in transit. Previously destined for disposal, these parcels now offer a second chance at discovery and excitement for customers seeking a unique shopping experience in Brussels.

Written by Alius Noreika

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[retailindustry]

the retail industry in India is poised for continued growth, driven by a combination of economic factors, technological advancements, and policy reforms. Success in this dynamic market requires a strategic approach that embraces both traditional and digital channels, with a focus on meeting evolving consumer expectations. However, for the latest and most accurate information, it is advisable to refer to the latest reports and updates from authoritative sources.

[greytrixmiddleeast]

Retail ERP Software

Sage X3 ERP for the retail industry is specifically designed to integrate and connect all the vital business processes of retail operations.

[scalaindia]

Delve into the transformative power of investing in creative services for your digital signage endeavors. Learn how strategic design and innovative content creation can amplify brand messaging, drive customer engagement, and ultimately enhance your ROI. Explore more on APAC.scala.com/in/.