#sysaid

[digitalcreationsllc]

SysAid Zero-Day Vulnerability Exploited by Ransomware Group

Organizations using SysAid IT service management software have been warned about a zero-day vulnerability that has been exploited by affiliates of a notorious ransomware operation.  Exploitation of the zero-day, tracked as CVE-2023-47246, was apparently first observed by Microsoft’s threat intelligence team, which rushed to notify SysAid about the vulnerability and the attacks. The vendor has…

[ericvanderburg]

PoC exploit for SysAid pre-auth RCE released, upgrade quickly!

http://securitytc.com/TKcShc

[buzzleaktv]

SysAid’s Agentic AI Platform Available with AI Agents for ITSM

SysAid’s Agentic AI Platform Available with AI Agents for ITSM – AI-Tech Park This website uses cookies to improve your experience. We’ll assume you’re ok with this, but you can opt-out if you wish. ACCEPT Privacy Policy Privacy & Cookies Policy

[aitipsplace]

Browser Use: This New AI Agent Can Do Anything (Full AI Scraping Tutorial)

Check out SysAids AI Agent Builder: …

[greenitcotech]

What are the Top 10 IT Ticketing Systems for 2025?

As we look forward to 2025, many businesses are on the hunt for the best IT ticketing systems to meet their evolving needs. Here, we’ll take a closer look at the Top 10 IT Ticketing Systems for 2025, known for their innovative features, ease of use, and scalability.

1. Freshdesk

Freshdesk is a popular cloud-based IT ticketing system that continues to lead the market in 2025. Its user-friendly interface, powerful automation, and AI-driven tools make it perfect for managing IT requests efficiently. Features like multi-channel support, automated workflows, and self-service options make it a favorite for IT teams.

2. GreenITCo Service Desk

GreenITCo Service Desk stands out in 2025 as a powerful IT ticketing system that caters to businesses of all sizes. It offers seamless asset management and integrates ticketing with IT asset tracking, ensuring that businesses can easily manage support requests and monitor asset performance in real-time.

3. Jira Service Management

Jira Service Management, developed by Atlassian, continues to be a favorite IT ticketing system in 2025. It combines incident management, service request handling, and asset management into one platform, making it ideal for IT teams seeking to streamline their workflows.

4. ServiceNow IT Service Management (ITSM)

ServiceNow's ITSM platform is renowned for its powerful enterprise solutions and remains a top choice in 2025. This platform provides excellent scalability, automation, and AI capabilities, making it perfect for large organizations that need a robust IT service desk solution.

5. SolarWinds Service Desk

SolarWinds Service Desk is known for its simple yet effective approach to IT ticketing and service management. In 2025, SolarWinds remains a top contender thanks to its comprehensive ticket management features, powerful reporting tools, and cost-effectiveness.

6. SysAid

SysAid continues to offer a highly customizable IT ticketing system in 2025. This platform is known for its built-in automation and self-service features, which help reduce IT workloads while improving efficiency. SysAid also integrates seamlessly with other business tools, enhancing overall productivity.

7. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is one of the most versatile IT ticketing systems available in 2025. It includes ITIL-ready modules for incident management, problem management, and change management. This system provides full-service management capabilities, making it an all-in-one solution for IT teams.

8. Zoho Desk

Zoho Desk is a reliable IT ticketing system that has gained more traction in 2025 due to its integration with the broader Zoho ecosystem. With its AI assistant, Zia, and extensive customization options, Zoho Desk allows IT teams to streamline support processes and provide faster response times.

9. Spiceworks Help Desk

Spiceworks Help Desk continues to be a free, popular choice for smaller businesses in 2025. It offers a straightforward, ad-supported ticketing system that is easy to set up and use. Despite being free, Spiceworks provides essential ticket management features that can meet the needs of small IT teams.

10. Zendesk

Zendesk remains one of the top IT ticketing systems due to its robust customer service tools and exceptional ticketing system capabilities. In 2025, Zendesk has enhanced its automation features, improving workflow management for IT departments and support teams.

[fromdevcom]

When you are in the administrative department of your business, it becomes tough to manage the responsibility in a proper manner. It takes lots of patience and hard work to achieve success in our lives and when we are at the position of an administrative head, it becomes a lot harder to attain accomplishment in our duties as the company head. But, “every sunset has a silver lining” and so the advanced technologies have made life easy, not only for the commoners but also for the ones who are at a designation which is more frustrating than us. The itsm software along with its Cherwell service management is one such software which allows the marketers to focus on the priorities well with the help of the latest tools that it provides to them.  There are more uses of the technological invention in the niche of the IT industry. Let’s explore 7 such possibilities which can help the marketers to enhance their business easily: It Enhances The Security Of Your Online Data One of the major risks that the IT industry is suffering these days is the safety of the data on the system server. It is very crucial to ensure the safety of the data and the total responsibility lies with the department heads to protect them from malware and other online attacks.  There are some ITSM tools which not only enhance the security of your online business data but also help you recover the lost files and protect the system from facing data theft. It also provides data backing and safe data transfer to ensure that your data is managed rightly.  It Is Appropriate For The Small Time Marketers There are certain tools under the ITSM software which is best suited for small time marketers because they are available with flexible preferences. Moreover, they can be utilized for handling a lot of tasks that need more than one tool to complete otherwise. The Cherwell service management falls under this category; it is used extensively in all the governmental sectors for its efficiency in handling such difficult work issues. It Has Auto Tasking And Multitasking Abilities This is an advantage that the marketers look out for while opting for any ITSM services for their official purposes. It is hard to manage all tasks in person and so the software comes to our help. But there also we have to install a lot of software to help us in our work which becomes very clumsy sometimes. Hence, certain tools which have the ability to auto task and multitask are well appreciated by the marketers who have to take care of lots of issues in the workplace, like document management, accessing all devices in the network and more such services. ITIL Method For Problem Shooting There is a tool named SysAid in its software that is built with the method of ITIL standards. So it serves as an all-in-one service provider to the marketers to reduce their workload to a satisfying level. It includes problem-solving of mobile device managing, workflows, automation features and many other such issues. These problems put a lot of pressure on the marketers and when managing these becomes easy with these tools then definitely the productivity of the companies increases well in the long run. Low-Cost Management Services This is a very significant reason why people choose the itsm software for their companies. There are many start-ups and small-time marketers who have an estimated budget for all their work purpose but often it is seen to exceed due to unnecessary expenditure on the services. Here, the itsm software works wonder because it is a low budget software that provides you with all the facilities that you might get from the other contemporaries in the market. Its low-cost maintenance helps the marketers to stick to their budget and thus it is the favorite amongst them. License Management, Ticketing And Asset Management The ITSM software must have tools which have these qualities of managing the licenses agreement, ticketing, and asset management skills. The tracking and managing of add-ons on

a system or any other physical devices are taken care by the asset management tools while the viewing of license requirements, managing updates or getting information about the latest changes in the devices is managed by the license agreement tools. The ticketing system is used to track the solutions to problems in the server and observe the market trends.  It Is User-Friendly And Easy To Use Any software which is easy to use, find more takers than the ones which are a bit complex. The itsm software and its tools are very much easy to handle. They provide the best services with a minimum of technical glitches as compared to the other contemporaries in the market. Moreover, it is also user-friendly, which means other than the marketers who use it for their companies, any basic user also finds it easy to use this software for any relevant purpose.  There is a huge difference between managing tasks at an office and managing the whole office; the position of the business head is always strenuous as compared to the employees in that particular field. But thanks to the digital enhancement that this world is up to; it not only increases the efficiency of our services but also helps us to tackle our work life pressure in a good manner. The ITSM software and the Cherwell service management facility have proved itself to be a boon to such marketers who suffer a major workload pressure and sometimes fail to manage the responsibilities properly. So, it is advisable for all the business heads out there to make appropriate use of this progressive technology to lessen the complications that you face in running your enterprise. Indeed, “with great power comes greater responsibility” and thus managing the responsibilities become a tougher task on the part of the one who is in control of it.

[technology-insights]

Top 5 IT Service Management Software of 2025: Streamlining IT Operations

In 2025, IT Service Management (ITSM) software continues to play a vital role in streamlining IT operations, helping businesses deliver faster, more efficient services. These tools improve service delivery, automate workflows, and provide real-time insights, making IT departments more responsive and cost-effective. Here’s a look at the top 5 ITSM tools for the year, selected for their unique features and capabilities:

SolarWinds Service Desk: Known for its intuitive self-service portal and seamless third-party integration, SolarWinds offers cloud-based ITSM that enhances service efficiency and supports reporting capabilities. It’s praised for its knowledge repository, though some users mention a steep learning curve and higher costs for smaller operations.

Jira Service Management: Atlassian’s Jira is a user-friendly, collaborative ITSM that integrates well with other Atlassian products like Jira Software and Confluence. Its advanced automation features streamline workflows, but its interface can be complex, and the cost of add-ons may be a concern for budget-conscious organizations.

Freshservice by Freshworks: An AI-powered, cloud-based tool, Freshservice is recognized for its scalability and flexibility. It automates routine tasks, improves team efficiency, and offers robust IT asset management. Some users find its customization options and reporting features limited.

Spiceworks Cloud Help Desk: A free, cloud-based solution, Spiceworks is ideal for small to medium-sized businesses. It’s praised for its simplicity and cost-effectiveness but may struggle with scalability as operations grow.

SysAid: SysAid offers comprehensive ITSM features, including AI-powered chatbots and asset management. It’s known for its customizability and integrations but may face some performance issues and feature limitations compared to larger ITSM providers.

These tools help businesses manage IT services more effectively, with each having its strengths and potential drawbacks depending on your organization’s size and needs.

[the-hacker-news]

Zero-Day Alert: Lace Tempest Exploits SysAid IT Support Software Vulnerability

The Hacker News : The threat actor known as Lace Tempest has been linked to the exploitation of a zero-day flaw in SysAid IT support software in limited attacks, according to new findings from Microsoft. Lace Tempest, which is known for distributing the Cl0p ransomware, has in the past leveraged zero-day flaws in MOVEit Transfer and PaperCut servers. The issue, tracked as CVE-2023-47246, concerns a path traversal http://dlvr.it/Syhjlk Posted by : Mohit Kumar ( Hacker )

[cyber-sec]

Zero-Day Alert: Lace Tempest Exploits SysAid IT Support Software Vulnerability

Source: https://thehackernews.com/2023/11/zero-day-alert-lace-tempest-exploits.html

More info: https://www.sysaid.com/blog/service-desk/on-premise-software-security-vulnerability-notification

[shreekant-patil]

SysAid warns customers to patch after ransomware gang caught exploiting new zero-day flaw

StartupIndia - http://dlvr.it/SycLGQ

[tech-ahead-corp]

DevOps Platforms And Software Development

28 Best DevOps Platforms And Tools: The ULTIMATE Guide

These best DevOps platforms and software can be a game-changer for businesses aiming to streamline their software deployment and development processes. The right platform or tool automates tasks and boosts collaboration between the operations and development teams. This, in turn, leads to quicker deployment of high-quality software that meets user expectations. Selecting from the Best DevOps Platforms and Software requires understanding your team's specific needs and how each tool can address them effectively. Tech Ahead provides cutting-edge DevOps platforms and software development solutions to streamline and enhance the software delivery lifecycle.

Understanding DevOps Platforms and Software

'DevOps' amalgamates two pivotal roles in software development: Development (Dev) and Operations (Ops). It's a methodology that encourages collaboration between these traditionally separate teams to streamline the entire software development lifecycle. Focusing on DevOps platforms and tools, they are integrated systems designed to support this collaborative approach by automating many routine tasks involved in developing applications from design through deployment stages.

Purpose of DevOps Tools

A range of specialized DevOps tools have been developed for different aspects of DevOps practices. Some handle code creation, while others manage testing or deployment processes. These popular DevOps automation tools enable faster releases with fewer errors due to their automation capabilities at various stages. Besides accelerating release cycles, these open-source DevOps tools also promote better communication among operations teams, thus fostering a culture where continuous improvement becomes part of everyday work habits within agile software development environments.

Monitoring and Error Reporting Platforms: The Backbone of App Performance

The effectiveness of a web app or mobile application is essential for its success. Monitoring and error reporting platforms are the backbones for maintaining this performance, offering tools that track application behavior, detect anomalies, and diagnose issues in real time.

Let's dive into these top 28 Best DevOps Platforms and Tools:

Raygun: Comprehensive Error Tracking

Nagios: Pioneer in IT Infrastructure Monitoring

Firebase Crashlytics: Specialized Mobile App Support

Opsgenie by Atlassian

Puppet Enterprise: The Model-Driven Approach

Cooking up Configurations with Progress Chef

An Open Source Solution: Ansible

SysAid: An All-Rounder In Configuration Management

Jenkins: A Versatile Open-Source Tool

Bamboo: Seamless Release Management

Amazon ECS: Containerized Deployments Simplified

Octopus Deploy: Advanced Deployment Functionalities

CircleCI: Speedy Builds And Tests

Docker: A Popular DevOps Tool

Redhat Openshift: Enterprise-Grade Solution

Kubernetes: The Container Orchestration King

LXC/LXD: Linux-Based Virtualization

Git: A Leading SCM Tool

Mercurial: User-friendly SCM

Apache (SVN) Subversion

SonarQube

Jira

Gradle

Atlassian Open DevOps

Azure DevOps Services

AWS (Amazon Web Services) DevOps

Terraform: An Open-Source Tool for Infrastructure Management

Google Cloud Build: Streamlining Continuous Integration/Continuous Deployment

TechAhead: Pioneering Global Excellence In The Field Of Development Work With Best-in-class Software

An industry leader in this domain - TechAhead has earned global recognition for their expertise in developing high-performing digital products using these best-in-class DevOps Platforms and software. They understand the importance of selecting appropriate DevOps automation tools tailored to client requirements, ensuring efficient workflow throughout the entire software development lifecycle. Their commitment to quality deliverables sets them apart, making them a one-stop solution provider for all application and software development automation needs.

Navigating numerous options might seem daunting, but it becomes easier to pick suitable ones once you identify what your team requires. No two projects are alike, so finding the right fit for your needs is essential. And if you ever find yourself needing expert guidance, remember companies like TechAhead are always ready to help.

The DevOps landscape is vast and diverse, with many platforms and software tools available to facilitate the development, deployment, monitoring, and maintenance of web apps and mobile applications. These popular DevOps tools are essential in streamlining operations teams' workflows while fostering collaboration among DevOps teams.

Conclusion

Exploring the world of DevOps platforms and software can feel like navigating a labyrinth. But, with this comprehensive guide, you've been armed with knowledge about top tools in various categories - from monitoring to DevOps configuration management tools, CI/CD deployment, and containerization. We've dived into source code management and build tools while shedding light on cloud-based solutions. We even touched upon security essentials for your applications.

The key takeaway? No single answer fits all when it comes to the best DevOps tools. It all concerns what works best with your team's needs and workflow. Understanding these Best DevOps Platforms and Software is part of the journey towards efficient software development. The real magic happens when you leverage them effectively. Contact TechAhead today for all your DevOps development, web, and mobile app development!

[ericvanderburg]

SysAid Patches 4 Critical Flaws Enabling Pre-Auth RCE in On-Premise Version

http://i.securitythinkingcap.com/TKcQgL

[orbitbrain]

Iranian Government Hackers Exploit Log4Shell in SysAid Apps for Initial Access

Iranian Government Hackers Exploit Log4Shell in SysAid Apps for Initial Access

Home › Cyberwarfare Iranian Government Hackers Exploit Log4Shell in SysAid Apps for Initial Access By Eduard Kovacs on August 26, 2022 Tweet A threat group linked to the Iranian government appears to be the first to exploit the Log4Shell vulnerability in SysAid applications for initial access to the targeted organizations. The Log4Shell vulnerability affecting the Apache Log4j logging utility…

[en24news]

An in-depth study exploring ITSM Toolsmarket growth, trends, demand, share, analysis and market research 2026 by SysAid Technologies, SolarWinds, Vision Helpdesk, Freshworks, Wrike, ManageEngine

An in-depth study exploring ITSM Toolsmarket growth, trends, demand, share, analysis and market research 2026 by SysAid Technologies, SolarWinds, Vision Helpdesk, Freshworks, Wrike, ManageEngine

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ITSM Market 2020 Tools The Global Industry Research Report provides you with market size, industry growth, share, development trends, product demand, investment plans, business idea and forecasts up to 2025. This report highlights an exhaustive study of the main markets as well as the current and forecasted market scenario with useful business decisions.

Get a sample copy of this report @

[musttechnews-blog]

Keeping a network of computers current with the latest software patches isn't something every business considers. However, there are some good reasons as to why they should.

Software patches are issued by software companies for a variety of reasons including:

Core software updates

Adding functionality

Fixing security vulnerabilities

In this article, we will cover the importance of keeping software patches updated at all times.

https://www.musttechnews.com/importance-effective-patch-management/