#system security

[cx-project-management]

How to unleash the digital transformation of CX in your business

CCaaS presents the latest evolution of the contact center and is the ultimate CX delivery platform that enables a truly end-to-end digitized CX delivery.

Migrating to a CCaaS operation is a highly worthwhile investment that offers organizations the opportunity to establish a fully digitalized CX environment while also providing a high return on investment from multiple aspects including workflow efficiency, customer satisfaction, engagement levels from digitalized Cx delivery and so much more.

Explore avenues to unleash digital transformation through automation 

Digital transformation of CX will require an enormous commitment on the organization’s part to train agents, collect pertinent data, and formulate accurate plans. 

Leveraging automated solutions for data-gathering through CX forensics, automating CCaaS configuration management, and utilizing automated discovery to save time, money and effort provide a promising path to a swift and successful digital CX transformation.

They can also allow organizations to better focus on the entire customer journey, following a holistic approach to digitizing CX so that organizations can build powerful and long-term relationships with customers that support maximum retention while minimizing churn.

[cx-analysis]

Optimizing CX delivery with initiatives for enhancing employee experience

The benefits of having a fully-fledged CCaaS operation staffed by competent and well-trained agents far outweigh the costs for organizations that are willing to make this investment.

What should businesses prioritize for better EX for better CX outcomes?

Organizations must focus on the implementation of new technologies that enable their employees, drive empowerment, and create optimal efficiency.

This includes both CX and EX, as 95% of organizations said that cloud enablement is vital to derive favorable CX and EX outcomes. In this instance, CCaaS migration must be a key consideration for any business looking to ensure continuity and establish a competitive advantage.

Embracing new technologies to evolve CX delivery and utilizing the insights brought about by the newly prioritized EX can help organizations directly improve their bottom lines.

[ccaas-migration]

CCaaS migration: The hottest CX trend in 2024?

The value of the cloud is indisputable. The flexibility, scalability, and convenience it provides simply cannot be matched by on-premise contact center operations—and many more industry operators are recognizing this as time goes on.

Over the last year, CCaaS migration efforts have grown significantly. While it was mostly smaller enterprises that were taking advantage of cloud contact centers in earlier years due to capacity limitations, the technology has evolved significantly and larger enterprises have now been seen to take steps towards total cloud migration.

This shift in mindset can be attributed to the two key changes in the industry detailed below:

For one, cloud contact center solutions are becoming more comprehensive and their ability to deliver above and beyond the capacity of on-premise contact centers has improved significantly over the years. The integration capabilities of cloud solutions have also ramped up, improving their utility even more.

On the other hand, CX platform vendors are either shifting their focus more toward cloud solutions or, in some cases, even discontinuing their on-premise contact center solution offerings. Genesys is a prime example of this shift.

So, the generally positive attitude towards cloud contact centers coupled with the decreasing support for on-premise contact centers are moving industry operators towards cloud solutions at a rapidly increasing rate.

[blackchairuk]

Tracking Customer Satisfaction Metrics For Better CX

In today’s hyper-connected digital ecosystem, where every click, swipe, and tap leaves a digital footprint, organizations face a dual challenge: meeting customer expectations and staying ahead of the curve.

The solution? Data-driven decision-making. It’s not just a buzzword; it’s the bedrock of CX transformation.

[devops-consulting]

What should businesses prioritize for better EX for better CX outcomes?

Organizations must focus on the implementation of new technologies that enable their employees, drive empowerment, and create optimal efficiency.

This includes both CX and EX, as 95% of organizations said that cloud enablement is vital to derive favorable CX and EX outcomes. In this instance, CCaaS migration must be a key consideration for any business looking to ensure continuity and establish a competitive advantage.

[meowthiroth]

i love having a printer

[tanglepelt]

Dc x dp idea 133

Danny is really confused. Like sure he made a fake account in order “use” his parents completely valid and not in biased research on ghosts.

Cause obviously. Their completely legit research disproves multiple peer reviewed and factual papers.

Tucker made the fake account. No real names or numbers. So. They couldn’t know it was him right?!??

He just wanted people to see how wack the papers were and bring to light the very not accurate papers. He figured using botched research to counter claim others would do something.

But??? Why was the flash in his living room arguing with his parents about scientific articles. And proper research??

[im-totally-not-an-alien-2]

Danny was...unnerved, which is unusual considering his upbringing as the child of mad scientists obsessed with the undead.

It had been a few weeks since he had moved into Wayne manor after a conflict between batman and his parents, which led to his home and his friends and family being blown up in a lab malfunction. Most of Amity Park was destroyed in the blasts, including Vlad and his mansion.

Usually Danny would be more suspicious of super rich dudes, but the sorrow in Bruce Wayne's eyes as he pleaded to let Danny take him in was genuine and well, Danny didn't exactly have anywhere else to go. Plus, Bruce looked weirdly guilty when danny told him none of this was his fault, which was weird. Jazz was in college and always looked exhausted on video calls, so he didn't want to bother her there.

The part that bothered him most wasn't that there was anything dangerous or bad happening, but rather the opposite.

Danny was used to dodging his home security system when it randomly targeted him. He was used to ghosts popping up out of nowhere to suckerpunch him. He was used to danger.

And now that there was none, he was jumping at shadows.

Things got better when he met Psaro. He was in the process of being either mugged or kidnapped, he wasn't sure, when this angry goth teen with silver hair and ruby eyes literally came in swinging a steel chair. After the beat down and subsequent rescue, Danny offered to buy them some food. Psaro tried to reject the offer until his stomach suddenly growled, making him blush, and Danny dragged the older goth teen to a restaurant.

They've been best friends since. Psaro later introduced him to his friends Rose and Toilen, explaining that they weren't from this world and that Rose was an elf and Toilen was a Teran from a planet called Terrestria. Danny assumed that Psaro was an elf like Rose due to them both having long pointed ears and mostly focused on Toilen thanks to the "other planet" bit.

Meanwhile, the bats have been keeping an eye out on Danny (aka stalking him) and his new, obviously magical friends.

[purgetrooperfox]

tired: fox has never done anything wrong in his life he was under control of the chip he didn't mean to kill fives he would never do that

wired: fox was being deliberately, continuously manipulated by palpatine into doing anything he wanted under threat of severe bodily harm, no chip necessary

inspired: fox is a product of brainwashing and genuinely believes in the senate and the republic, which is in constant conflict with the rhetoric he hears from politicians and his general dislike of senators, but that conflict is ultimately irrelevant. he believes in the institution with his entire self. he was born to die for this system and would lose his shit if he started questioning it in any meaningful way. The Institution told him to kill fives so he killed fives, it told him to hunt down ahsoka so he did it, etc etc. conviction that this is all worth it because the republic Can Only Be Right (or else his entire existence and everything the guard puts up with are meaningless) is what gets his ass out of bed in the morning. he'll do terrible things to protect it, and by extension his sense of self, and he won't apologize for it because it's categorically Right in his brain. none of this changes the fact that he's routinely abused by this system, or the fact that he's enslaved by it, or that he has no real choice in anything, only how he personally reconciles it all

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[boxheadpaint]

any recommendations for analog horror that isnt a slideshow with microsoft sam telling you DONT LOOK OUTSIDE. like something unique lately

[lelelego]

nooo brother elijah youre so sexy don't steal my equipment hahah

[cx-project-management]

Streamline your move to an omnichannel contact center with automated discovery

As discussed earlier, one of the biggest challenges with moving to omnichannel contact centers is breaking down data silos. If this is a reason that is putting you off of CCaaS migration and implementing omnichannel solutions that drive objectives, automated discovery solutions can be a massive help.

They can identify valuable configuration IP for migration, eliminate redundant configurations, and identify operational change habits & trends to drive transformation requirements.

[cx-analysis]

An Outlook On The Future Of Customer Journey Orchestration

With evolving CX technologies and transformative projects like CCaaS migration becoming more popular, the importance of customer journey orchestration becomes even more pronounced.  Let’s take a look at some recent developments in this realm.

[soupfather]

I can’t wait to post more junk here

[blackchairuk]

Why is enterprise CCaaS penetration low despite its benefits

Solutions to facilitate a smoother transition to the cloud have also become more commonplace in recent years. In this context, one of the most impactful offerings is solutions for automated discovery for CCaaS migration.

Automated discovery solutions for CCaaS migration are driving enterprise adoption

Automating a vast majority of core processes associated with pre-migration and migration workflows, these solutions can accelerate the process of transition by up to 25%—all the while driving down costs and resource requirements through automated discovery.

[devops-consulting]

Reliable insights powered by CX forensics and automated discovery

Find out without a doubt whether integrating generative AI chatbots is the right move for your contact center operation and explore how it may affect CX delivery by conducting a comprehensive analysis of the configurations of your legacy contact center or CCaaS solution.