#Support ticket system

[jasmine01]

Optimize Workflow Efficiency with Our Ticket Management Software - SAN Softwares

Transform your customer support operations with our user-friendly Ticket Management Software. Stay on top of tasks, collaborate effectively, and deliver exceptional service with ease.

For More details,

Email us at: sales@sansoftwares.com

Call us on: 9810018735

419, 4th Floor, M3M Urbana, Sector 67, Gurugram, Haryana 122018

[phpgurukul1]

Support Ticket System using PHP and MySQL

Support-Tickets System” software offers numerous benefits to system administrators. It acts as a web-based ticket system that manages inquiries, as well as other types of support processes. The software also ranks inquiries and classifies them all by priority.

Click : https://phpgurukul.com/support-ticket-system-using-php-and-mysql/

This type of software can also help reduce the amount of training that’s needed for the support staff. As a result, support staff can become experts in a shorter amount of time. Such an advantage allows for a much speedier resolution of tickets.

Project Modules

In this project there are two module admin, user.

Admin:

Dashboard: In this section, admin can briefly view total sub-admin, all tickets received, Total New Tickets, Total In-Process Tickets, Total On-Hold Tickets, Total Tickets Resolved, Total Category and Total Knowledge-Base.

Sub-Admin: In this section, admin can manage sub-admins (add/delete/update).

Category: In this section, admin can manage category (add/delete).

Tickets: In this section, admin can manage tickets and resolved user’s queries.

Reports: In this section, admin can view the and check tickets details in a particular period.

Knowledge Base: In this section, admin can manage knowledge-base(Add/Update/Del)

Profile: User can update his/her profile.

Change Password: User can update/his/her account password.

User:

User can raise the Ticket

Check the Ticket History

Users can Update the Ticket

Can check the Knowledge Base

How to run the Support Ticket System Project using PHP and MySQL

1. Download the project zip file

2. Extract the file and copy supportts folder

3.Paste inside root directory(for xampp xampp/htdocs, for wamp wamp/www, for lamp var/www/Html)

4.Open PHPMyAdmin (http://localhost/phpmyadmin)

5. Create a database with the name sticketsdb

6. Import sticketsdb.sql file(given inside the zip package in SQL file folder)

7. Run the script http://localhost/supportts

Admin Login Details

Username: Admin

Password: Test@123

PHP Gurukul

Welcome to PHPGurukul. We are a web development team striving our best to provide you with an unusual experience with PHP. Some technologies never fade, and PHP is one of them. From the time it has been introduced, the demand for PHP Projects and PHP developers is growing since 1994. We are here to make your PHP journey more exciting and useful.

Website : https://phpgurukul.com

[logistiservices]

Elevating Excellence: Why the Transportation and Logistics Industry Should Prioritize Enhanced Customer Service

In the fast-paced and competitive realm of transportation and logistics, the emphasis on enhanced customer service is becoming increasingly vital. This blog post delves into the reasons why the transportation and logistics industry should prioritize customer service, exploring how it can lead to increased customer satisfaction, improved operational efficiency, and a strengthened market position.

Transportation Customer Service:

Transportation customer service underscores the unique challenges and opportunities within the transportation sector. Acknowledging the specific needs of customers in the logistics chain is crucial for building lasting relationships and ensuring a positive overall experience.

Customer Support Management:

The customer support management highlights the strategic approach required to deliver exceptional customer service. Effective management of customer support processes, from order inquiries to issue resolution, is instrumental in meeting and exceeding customer expectations.

Multilingual Customer Support:

In an increasingly globalized world, the term Multilingual customer support becomes pivotal. Offering customer support in multiple languages is not just a convenience; it is a necessity in a diverse and interconnected marketplace. Multilingual customer support enhances accessibility, fosters international collaboration, and demonstrates a commitment to meeting the unique needs of a global customer base.

Reasons to Prioritize Enhanced Customer Service:

Customer Satisfaction: A focus on enhanced customer service directly correlates with increased customer satisfaction. By providing prompt and accurate information, addressing concerns proactively, and ensuring a seamless experience, businesses build trust and loyalty among their clientele.

Operational Efficiency: Streamlining customer support management contributes to operational efficiency. Resolving issues promptly, minimizing order discrepancies, and optimizing communication channels lead to smoother logistics operations and reduced disruptions.

Competitive Edge: In an industry where competition is fierce, superior customer service becomes a key differentiator. Companies that prioritize customer satisfaction gain a competitive edge, attracting and retaining clients in a market where service quality often defines success.

Brand Reputation: Customer service plays a crucial role in shaping a brand's reputation. Positive interactions with customers contribute to a positive brand image, while subpar customer service can lead to reputational damage. A strong brand reputation, built on excellent customer service, enhances market credibility and trust.

Conclusion: In conclusion, prioritizing enhanced customer service in the transportation and logistics industry is not just a matter of meeting expectations; it is a strategic imperative. From transportation customer service tailored to the unique needs of the industry to effective customer support management and multilingual support for a global clientele, the benefits are manifold. By placing customer satisfaction at the forefront, businesses in the transportation and logistics sector can navigate challenges, foster growth, and secure a prominent position in an ever-evolving and competitive marketplace. In a world where customer-centricity is paramount, elevating customer service becomes a pathway to sustained success and industry leadership.

[codehunger]

Top 5 helpdesk ticketing system in php laravel

Hello there, I hope you guys are doing well, today we will discuss about top 5 ticket system built with laravel, with all the features explaining why to choose it. Before moving forward let’s understand what is ticket system or helpdesk, is and how it will help you to grow your business. What is a ticket system? A ticket system, also known as a ticketing system or issue tracking system, is a…

[thedreadvampy]

Today was such a shitty fucking day and it's all Mark Zuckerberg's fault

[glassixma]

Glassix

Software Development Company

Glassix is a top-rated AI customer support and messaging platform, leveraging the advanced capabilities of conversational AI integrated with the GPT-4 engine. It’s designed to empower busy teams to excel in customer support and experience, featuring an AI-powered unified inbox that consolidates communications across all business channels and apps, including WhatsApp, Apple Messages for Business, social media, email, SMS, and more. Complementing this robust unified inbox, Glassix offers an intuitive drag-and-drop chatbot flow builder and templates, making it effortless to craft smart, efficient automation flows and deploy chatbots to any channel with just a single click. The platform's distinctiveness lies in its comprehensive AI suite and omnichannel features, providing users with innovative and modern tools such as auto-suggested replies, automatic tagging of conversations, one-click conversation summaries, and the capability to deploy generative AI chatbots. These features collectively ensure stellar customer support and experience, setting Glassix apart in the realm of customer engagement solutions.

Contact Details

Glassix

One Boston Place, Suite 2600, Boston, MA, USA 02108

Phone- +1 (617) 683-1236

Website- https://www.glassix.com/

Business Email- contact@glassix.com

Business Hours- Mon - Thu: 9AM - 5PM.

Payment Methods- Credit/ Debit Card, PayPal, Apple Pay, Google Pay, Wire Transfer.

Owner Name- Guy Shalom.

Follow On:

Facebook- https://www.facebook.com/GlassixCompany

YouTube- https://www.youtube.com/@Glassix_CX

Instagram- https://www.instagram.com/glassix_cx/

TikTok- https://www.tiktok.com/@glassix.com

LinkedIn- https://www.linkedin.com/company/glassix

[recreationaldivorce]

unity is making me email their gdpr team just to update my name 😭

[danidoesathing]

Tumblr support trying to tell me how to block and report as though i havent been doing that to HUNDREDS OF BOTS FOR THE PAST THREE FUCKING DAYS

[techtrickszonedotcom]

Create 100% Free Helpdesk Support Ticket System for your Business

[intellinetsystems]

The Functionality of Technical Support Ticketing Systems

[logistiservices]

Revolutionizing Logistics: The Strategic Integration of BPO Services

In the fast-paced world of logistics, companies are increasingly turning to Business Process Outsourcing (BPO) services to navigate challenges, streamline operations, and foster sustained growth. This blog explores the how and whys behind the utilization of BPO services in the logistics sector.

Unpacking the Dynamics of Logistics Business Process Outsourcing

1. Enhancing Operational Efficiency

At the core of Logistics Business Process Outsourcing lies a commitment to enhancing operational efficiency. Logistics companies leverage BPO services to streamline intricate processes, from order management to inventory control. This strategic move allows these companies to focus on their core competencies while experts handle the nuances of logistics operations.

2. Optimizing Costs for Scalability

Cost optimization is a driving force behind the adoption of Logistics Business Process Outsourcing. Logistics companies can scale their operations without the burden of significant overhead costs. BPO services offer a cost-effective solution for scalability, allowing businesses to align their resources with the demands of a dynamic market without compromising profitability.

LOGISTICS BACK OFFICE: A Strategic Backbone

1. Efficient Data Management

The LOGISTICS BACK OFFICE becomes a strategic backbone for logistics companies, especially in terms of efficient data management. BPO services specialize in handling vast amounts of data, ensuring accuracy, compliance, and timely reporting. This data-centric approach empowers logistics companies with actionable insights for informed decision-making.

2. Navigating Regulatory Compliance

Logistics Back Office Services play a pivotal role in navigating the complex web of regulatory compliance. From customs documentation to adherence to international shipping standards, BPO services ensure that logistics companies operate within the bounds of regulations. This meticulous approach minimizes risks and positions businesses for global success.

The Strategic Integration of Logistics Back Office Services

1. Harnessing Technological Advancements

The utilization of Logistics Back Office Services is synonymous with harnessing technological advancements. BPO providers leverage state-of-the-art technologies, including automation and analytics, to optimize logistics processes. This tech-savvy integration ensures precision, speed, and adaptability in the face of evolving market demands.

2. Strategic Focus on Core Competencies

The strategic integration of Logistics Back Office Services allows logistics companies to maintain a laser focus on core competencies. Whether it's refining supply chain strategies, optimizing transportation routes, or enhancing customer experiences, BPO services become the operational backbone that handles non-core functions with unparalleled expertise.

Conclusion: Redefining Logistics Excellence

In conclusion, Logistics Business Process Outsourcing, especially through the utilization of LOGISTICS BACK OFFICE Services, emerges as a transformative strategy for logistics companies. By enhancing efficiency, optimizing costs, and strategically integrating back-office support, businesses redefine logistics excellence in a competitive landscape.

As logistics companies embrace the symbiotic relationship with BPO services, they not only navigate operational challenges but also position themselves as agile, tech-driven, and poised for sustained growth. The strategic integration of Logistics Back Office Services is not merely a trend; it's a paradigm shift that propels logistics companies toward a future defined by operational excellence and global competitiveness.

[archarina-crm-software]

Six Customer Support Strategies for SMBs That Make a Big Impact

Running a small or medium-sized business (SMB) comes with its own set of challenges, and providing top-notch customer support is undoubtedly one of them. As an SMB owner, you might not have the resources of a corporate giant, but that doesn't mean you can't excel in customer service. In fact, with the right strategies, you can create a customer support experience that rivals even the biggest players in the market. Let's explore six customer support strategies tailored for SMBs that can make a big impact.

Embrace Multichannel Support

In the age of instant communication, customers expect businesses to be reachable through various channels. From social media and email to phone calls and live chat, providing multichannel support is essential for meeting diverse customer preferences. According to a report by Forrester Research, 72% of customers prefer using multiple channels to solve a customer service issue. By offering options, you not only cater to your customers' preferences but also demonstrate your commitment to being accessible and responsive.

Implement Efficient Ticketing Systems

Efficient ticketing systems streamline customer support processes, ensuring that no query slips through the cracks. A study by Gartner found that organizations using a ticketing system for customer support experienced a 15% increase in customer satisfaction. These systems help organize and prioritize customer inquiries, enabling your team to respond promptly and effectively. Choose a user-friendly ticketing platform that aligns with your business needs, making it easier for your team to collaborate and resolve issues efficiently.

Prioritize Customer Education

Empower your customers by providing resources that help them help themselves. A study by HubSpot Research revealed that 69% of customers prefer to use self-service options rather than speaking to a company representative. Create a comprehensive knowledge base, FAQ section, and tutorials that address common customer queries. Not only does this save your team time, but it also empowers your customers to find solutions independently, contributing to a positive overall experience.

Personalize Customer Interactions

Customers appreciate a personal touch, and tailoring your interactions can go a long way in building strong relationships. Research from Accenture found that 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations. Use customer data to personalize your communications and address customers by name. This not only makes customers feel valued but also enhances their overall satisfaction with your brand.

Leverage Customer Feedback

Customer feedback is a goldmine of insights that can help you identify areas for improvement and highlight what you're doing right. According to a survey by Zendesk, 62% of B2B and 42% of B2C customers purchased more after a good customer service experience. Encourage customers to provide feedback through surveys, reviews, and social media. Analyze this feedback to identify patterns, address recurring issues, and refine your customer support processes continuously.

Invest in Employee Training

Your customer support team is on the front lines of your business, and their skills directly impact the customer experience. A report by Aberdeen Group found that companies with a formalized training program for customer service agents achieved a 13.2% year-over-year improvement in customer satisfaction. Invest in ongoing training programs to keep your team updated on industry trends, product knowledge, and effective communication skills. A well-trained team is better equipped to handle customer queries efficiently, leading to higher satisfaction levels.

Providing exceptional customer support is not reserved for large enterprises with massive budgets. Small and medium-sized businesses can implement these six strategies to create a customer support experience that not only meets but exceeds customer expectations. By embracing multichannel support, implementing efficient ticketing systems, prioritizing customer education, personalizing interactions, leveraging customer feedback, and investing in employee training, SMBs can build strong customer relationships and stand out in today's competitive market.

Our Software Applications:

Small Business CRM Software | HR Management Software | Employee Timesheet Software | Electronic Signature Software | Online Cloud Storage Software | Online Calendar Software | Online Survey Software | IT HelpDesk Ticketing Software

[nevermind-i-forgot-whats-that]

Sometimes, as much as I love internet communities and spaces, I really think a lot of people have spent so much time in sanitized, morally pure echo chambers that they lose sight of realism and life outside the internet.

I live in Alabama. My fiancée and I cannot hold hands down the street without fear of homophobic assholes. We have an abortion ban with no exceptions for rape or incest. We are one of the poorest states in the US with some of the lowest scores on metrics related to quality of life, including maternal mortality, healthcare, education, and violence. It’s not a coincidence that we are also one of the most red, one of the most Republican states in the Union. In 2017 the UN said the conditions in Alabama are similar to those in a third-world country.

Trump gave a voice to the most violently racist, sexist, xenophobic groups of people who, unfortunately for most of us in the Southern U.S., run our states and have only grown more powerful since his rise to power. The Deep South powers MAGA, and we all suffer for it.

We have no protections if they don’t come from the federal government.

I know people are suffering internationally and my heart is with them. However, this election is not just about foreign policy - we have millions of Americans right here at home living in danger, living in areas where they have been completely abandoned by their local leaders. We need this win.

No candidate is perfect, but for the first time in my voting lifetime I’m excited to vote. I’m excited for the Kamala Harris/Tim Walz ticket because they are addressing the issues close to home. They’re advocating for education as the ticket to a better life, but without the crippling student debt. They’re advocating for the right to love who you love without fear and with pride. Kamala has always been pro-LGBT+ and so has Tim. Again, if you’re queer in the South, we don’t have support unless it comes from the federal government, and we absolutely will not have support if the Republicans regain the White House.

Kamala speaks in length about re-entry programs to reduce recidivism and help people who have been arrested and imprisoned regain their lives. Tim Walz supported restoring voting rights to felons. In the South, you know who comprise the majority of felons? Members of minorities. It’s one of the major tools of systemic racism and mass disenfranchisement, and arguably the modern face of slavery (there are some fantastic documentaries and books that explain the connection between the post-Reconstruction South and the disproportionate rates of imprisonment for BIPOC). Having candidates who recognize this and want to restore the freedom and rights to people who have come into contact with the criminal justice system? And keep them from having to go to prison in the first place? That’s refreshing. That’s exciting.

I would *love* to live in a country where women’s rights are respected, where LGBT+ rights and protections are a given, where we treat former criminals and individuals experiencing mental health crises with respect and dignity. I would *love* to live in a country where education is free of religious interference and each and every citizen is entitled to a fair start and equal opportunities.

But I don’t live in that country. Millions and millions of Americans find their rights and freedoms up for debate and on the ballot.

Project 2025 poses the largest threat to the future of our democracy as we know it. We are being called to fight for the future of our country.

We have to put on our oxygen masks first before we can help others.

You don’t have moral purity when you wash your hands of the millions of us who are still fighting for own freedoms right here.

The reality is that a presidential candidate is a best fit, and not a perfect fit. But comparatively speaking? Kamala is pretty damn close.

[mariacallous]

https://meidasnews.com/news/republican-mayor-of-3rd-largest-city-in-az-endorses-harris

John Giles, the Republican Mayor of Mesa, Arizona, wrote an OpEd today for the Arizona Republic stating the reasons why he is endorsing Kamala Harris for President. Mesa is the 3rd largest city in Arizona, and the Arizona Republic is the largest newspaper by circulation in the crucial battleground state. 

Giles listed the following reasons why he can't support Donald Trump: 1. He refused to accept the outcome of the 2020 election, and continues to do so. 2. He continues to trash the American legal system to delegitimize it. 3. He orchestrated the "fake elector" scheme in Arizona. 4. He orchestrated the sham "audit" of the election by the Arizona Senate and Cyber Ninjas. 5. He blocked the bipartisan border bill negotiated in the Senate. 6. He treated Infrastructure Week like a joke when cities like his badly needed it.

7. He is a convicted felon and threat to the nation. 8. He has threatened to abandoned NATO. 9. He has eroded public confidence in our institutions. 10. His advisors and associates drafted Project 2025, which is a threat to our freedoms. 11. He is crude and vulgar. Giles then listed the reasons why he isn't just anti-Trump, he is also pro-Harris: 1. The Administration delivered on their promise with infrastructure funding for the Phoenix-Mesa Airport, and made technological investments in the transportation sector. 2. Thousands of new jobs are being created in Arizona with the CHIPS Act. 3. She has taken a strong stand against gun violence. 4. She has taken a strong stand for women's rights which are under assault from MAGA Republicans.

Giles then concluded with the following: "We can choose a future for our children and grandchildren based on decency, respect and morality — or succumb to the crudeness and vulgarity of Trump and J.D. Vance and the far-right agenda they would champion.

Arizona leaders like McCain and Sen. Mark Kelly have embodied the commitment to country over party. And it’s that same high caliber of character and leadership I see in Vice President Harris.

That’s why I’m standing with her. Kamala Harris is the competent, just and fair leader our country deserves. This year too much is at stake to vote Republican at the top of the ticket.

It will take Arizona Republicans, independents and Democrats standing together against a far-right agenda. Let us put country over party by voting to stop Trump and protect our democracy."

Powerful stuff. 

Winning back Arizona is crucial for Donald Trump. It is difficult to see any electoral path to victory for Trump without Arizona. He has continued to support candidates in that state like Kari Lake and Blake Masters who are toxic to moderate voters. He continues to attack the McCain family, who remain popular with those same moderate Arizona voters. 

This endorsement by Giles certainly doesn't help Donald Trump, and gives a big boost to Kamala Harris in Arizona.

[cy-cyborg]

So, there's a lot I want to say about the paralypics, but every time I try I just... can't articulate what I want to say without it turning into a monster of a post that puts my writing advice posts to shame lol. This includes in response to the anonymous asks I got on the topic btw. So I'm going to try and summarise my thoughts here.

As someone who was working towards the Rio paralympics - who was basically one of the people they were actively training to be the next paralympians and who got to go if their choice first athletes had to drop out, the Olympics and paralympics are a... touchy subject for me. I loved playing. I loved my sport. I loved the people I played with. I loved the people I played against. But the way the public and people in power treats disabled athletes sucks. It Really really sucks. and it hurts to talk about.

The vast, vast majority of us aren't paid. We are expected to train at the same intensity as the Olympians with none of the breaks and none of the support to do so, resulting in injuries that are disabling in and of themselves, while juggling normal jobs. many of the paralympians are also in school or at university as well. both schools and jobs see these elite athletes as dedicated hobbiests at best.

I had a friend who were fired from their job because they were denied time off to compete at the paralypics and well, if i had to choose between the paralympics or stay at a shit job paying minimum wage, I know which one I'd pick, and so she didnt have a job when she came back. I have friends who are still in the closet because their sponsors would drop them if they came out as gay, who ended years-long relationships to keep the funding that allowed them and their teams to compete - funding that just covered the costs of travel by the way. They never saw a cent of it themselves, but it was the difference between us having to pay $50 each for our plane tickets and accommodation and having to pay $2,000Aud + for every away game. I have friends who were supposed to go to Tokeyo but were kicked off the teams weeks before the games because of a rule change that decided they weren't disabled enough anymore, wasting years of work with absolutely no warning. They weren't even given the decency of an appology from the people who made the call. Several went through terrifying mental health spirals over it. It was their life's work, gone. I saw so many friends just give up because their disabilities were "too hard to classify" into the International Paralympic Commity's boxes and who were made to feel they weren't welcome by the system spouting off about its diversity and inclusion and empowerment of disabled people.

And then with all that, the best we can hope for is for the social media teams to turn us into a joke for ableds to laugh at or into inspiration porn to make them feel good about themselves - because at least theyre not us. Because obviously, there are no other options in how to show us/sarcasm.

My phone doesn't even have "paralympics" as a recognised word. I have a Samsung. The company that is currently at the paralympics using them as a marketing opertunity. We aren't even recognised as a word in the phones made by the company that is currently using the paralympics as a marketing opportunity. The phones they're giving the athletes won't even recognise the name of the event that they got it at. If I've spelt it wrong, it's because it autocorrects it every time I try to spell it right, and im dyslexic and can't see the difference until I stare at it for a minute or so.

I just... this isn't even scratching the surface of my thoughts. But I wanted to say at least some of it. It will be the last I'm going to talk about it, at least until the event is over.

[moinsbienquekaworu]

Railway strike in the UK on the 26th :) the exact day I need a train :))