Hello I got an answer from the EA team and I didn’t read It correctly the first time. I’ve got banned because of 4 problematic Sims. What the problematic thing about the for Sims is they didn’t say. They’ll keep me banned and I’ll probably lose a lot of Sims.
I begged them to not delete them, so I can save them to my library or to my computer. But no comment….
I'm also going to put your previous messages here ^ so I can respond!
I am so sorry for your situation, genuinely. Did they tell you which specific sims/gallery posts led to the ban? Even if they didn't tell you why there were problematic, if you know which posts caused the ban I might be able to look at them and tell you what the gallery might have constituted as "problematic."
Also, are they holding firm that you won't be able to buy games in the future, or have they at least resolved that? Have you heard back from them since you asked to save your sims? Not to be a negative nelly, but I am not surprised they're not being super empathetic. This is just... how these big corporations are. Never super helpful, but it sucks and I am really sorry.
More under the cut ↓
This game is buggy af and truly, it might not even be something you did. I call it a trashcan with a Gucci belt because that's what it has become. I love the Sims, it holds a special and nostalgic place in my heart, but boy oh boy does the Sims 4 piss me off on a daily basis so I get where you're coming from (lol).
Unfortunately, it sounds like your save files are corrupted. It could have been a mod that broke them, it could have been an update on EA's end, it could be a number of things causing your problem... but I don't think there's any fix outside of cleaning your cache files, removing all mods and CC, repairing your game through the EA app, creating a brand new save, and seeing if the issue persists after doing all that. From my research, it seems some players had a similar issue to what you're describing after the integration of Snowy Escape (there's a whole thread from 2020 on Answers HQ).
Alternatively, if you have or had any custom content food stalls in your game older than 2022, they will break your save file, even if you remove your mods/the custom stalls after the issue presents itself. If you have loaded the game with the custom food stalls and have since saved with that CC still in your game, the save file remains broken forever. This actually was caused by the My Wedding Stories Atrocity errr... Pack. Here's a Answers HQ thread on that.
Either way, something likely permanently corrupted your saves. On the bright side, it might not be the Sims themselves that are broken! Here are two answers HQ threads that are all about troubleshooting broken, irreparable saves: Thread 1, Thread 2. I'm sure there's something in there that could help you. I also think, if your saves are corrupted but not your sims, you could probably save a copy of your tray folder to your desktop before factory resetting the game, and then you wouldn't lose your sims because you could just copy and paste the tray files back into your fresh game. It's worth going in, saving the the townies you don't want to lose to your library, saving and exiting your game, then making that copy of the folder just in case.
Worst case scenario, your game is still having issues and you know the sims themselves are corrupted. Best case scenario, and in my opinion the more likely one, you find that the issue is gone once the game is repaired and all the broken saves have been removed and then you still have all those sims you love without the bug itself.
I've rambled so much, I apologize! I hope some resource I've given you has been helpful. I've said it before and I'll probably say it again, I'm not tech-savvy lol but I am genuinely happy to help you to the best of my ability. If you Google "Food stalls and curio shop only selling produce sims 4" you will find so many different people with the same issue you have.
In the future, I think the best tips I can give are:
Save modded sims with an abundance of CC to your library, not to the gallery. If you wish to share your sims that use cc, the gallery is not an effective place to do this.
Always keep your Mods folder organized - keep mods in their own labeled distinct folders and keep CC in its own distinct folders. CC can even have subfolders! I will put an example of this at the end of this list, but this is really important because it makes it easier to not only find issues if they arise, but also makes it easier to stay on top of keeping your mods up to date.
To piggy-back off that last point: keep your mods up to date. A broken mod can corrupt a whole save file if you're not careful.
Remove mods and cc before you update your game. Only place them back in once you know it is safe to do so and all your mods have been updated. Play with modded objects at your own risk, but know they might corrupt an entire save.
Regularly clear your cache files, especially after altering your mods folder by removing or adding a new mod.
I also recommend creating a subfolder in your cc folder called "New CC - [Month]" That way if your game starts acting funky suddenly, you can start with that folder. For me, that's roughtly 40 items that could be the problem as opposed to hundreds of files.
I know that is a lot, but playing with Mods and CC is something that does take some level of proactive vigilance. If TS4 wasn't constantly barfing up bullshit updates and bug fixes on players at every possible opportunity, it wouldn't be as tedious of a commitment...but that's just what we have to deal with.
Here's how I have my main MODS folder organized:
Here's one example of the subfolders I use specifically in CAS - CC:
Anyway, all that to say I am so sorry for your situation. I hope you can get some level of these issues solved, but if not I hope you can still play your game and make the best of a situation that is out of your control. It sucks, and I'm sending you some virtual hugs (or high fives if that is more your thing).
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