Just a quick PSA - please share (and maybe save an account that's been wrongly/mistakenly terminated!)
For those that don't know my main account (@blogofbonbon) was abruptly terminated yesterday which had also resulted in all of my sideblogs (including this one) being terminated along with it!
I was lucky enough to have my main account along with all of my sideblogs reinstated within a short 24 hours without any issues however, I found from other people's experience that it took some of them days, weeks even months before their accounts were reinstated.
I still don't actually have an answer as to why this has happened but, the general consensus from those who have experienced it is that it's a mistake/glitch.
Anyways, I thought I'd just make a quick post about what to do if you find yourself in this position!
What does it look like when it happens?
Everything on my dashboard disappeared and nothing would load.
The tumblr app kept sending me notice over and over again that I was unauthorised to access/the connection had been dropped/I need to log in (despite not having logged out).
I didn't receive any notice or email from tumblr explaining or giving a reason as to why my account had been suddenly terminated.
When I attempted to login on desktop, it would just redirect me back to the login page.
When I attempted to go directly onto any of my blogs via their url, it would say that my blogs didn't exist - they were all just gone.
Your existing posts will not come up as 'deactivated00000000' next to your username in the same way that it does on a post from an account that has actually been deactivated - it displays your username as normal with the anonymous tumblr icon and nil option to click on your username.
What to do if this happens?
This post on reddit details in depth what to do but, I will summarise below.
There are three ways to go about it - only do ONE. If you do multiple it just backs up the system and takes longer for them to work through/process requests.
Reach out via Tumblr Support (this is the 'official' way to go about it). https://www.tumblr.com/support -> select terminated account and provide details of what happened, your username and URL.
If you have twitter - send a tweet to @/tumblr or @/tumblrsupport (preferably tumblr support) with what happened, your username and URL.
Make a post on the linked subreddit above or DM u/tumblr_acct_help your username and URL.
I personally chose to go through Tumblr Support.
PLEASE NOTE:
If you go through twitter/reddit but, have genuinely violated Tumblr TOS - they will tell you they cannot assist you via twitter/reddit.
If you go through Tumblr Support - @goldensmilingbird found that apparently support tickets with emails attached to terminated accounts don't go through!
I can't speak to whether this is the case or not (using the email attached to the terminated account) as I had initially sent a support ticket through my (at the time) terminated accounts email but, I heeded the warning anyway and had sent a support ticket through a backup account of mine under a different email.
When sending a support ticket via a different email:
Provide details of what happened and again, provide your username, URL and the email attached to the terminated account!
What to do after?
Unfortunately once you have done those things, you just have to wait!
As I stated above, don't send multiple tickets/tweets/dm's/posts on multiple platforms as all it does is slow the process down and backs the system up.
If the termination of your account was a genuine mistake/glitch, your account should be reinstated without any issues HOWEVER, when it is reinstated it will likely happen without any notice or email from tumblr so, you just have to keep an eye on your blogs!
Check your URL's every now and then throughout the day.
If you have genuinely violated the Tumblr TOS' then whether the issue is resolved and your account reinstated will be up to the discretion of Tumblr.
Hopefully this is helpful to anyone who needs it or to anyone who knows someone who may need it!
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HI ok I gotta ask - your post has made me insanely curious - you mention having cash at hand while waiting for your new card (resourceful) but none of the sources of cash was a bank or ATM.
Where I'm from cash is still used a lot (as we minimum wage workers get paid in cash) and as a result there are multiple ATM's within walking distance at all times and banks no more than 15-20 minutes drive away. Is this... different where you're from? (For context I'm from Africa)
We get paychecks directly to the bank account here, and I usually just pay with my card everywhere I need to, because it's more convenient than having a lot of coins and bills around. While there are ATM machines here (there are several within a walking distance from where I live), you use them with your card, so without having one, I can't get money out of the money withdrawing machine. I don't know how you do it, but without a card I can only get money out of the bank account by (online) bank transfers, and that's pretty hard at grocery store register.
Our bank offices stopped handing out cash several years ago, of which I am still very salty about.
I got some cash from my mom, and I had a handful of coins left over from the last time I had used an ATM a while back, but that's kinda rare for me, since most places accept card.
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Okay, so my younger sister has anxiety and therefore a psychiatric Service Dog. He is certified and trained, and has had experience going to restaurants. However, he is young, so while he follows rules, doesn’t chase others, and doesn’t make noise/disturb, he tends to sit by us instead of laying at our feet (just his comfort level).
We are currently on vacation in Northern Wisconsin, and visited a restaurant called Maiden Lakes Supper Club. While there, once we were seated and had ordered, I noticed a balding man side-eyeing us. He soon came over while our dog was sitting behind us, by the wall. He immediately told us that he had never seen a service dog “that didn’t just lay down at the owner’s feet and didn’t eat”. He was extremely critical and as soon as we said that he was staying by us and was still in training, he stormed off without giving us his name. We were incredibly upset - our dog was obedient, quiet, and stayed underneath our table, even when the waitresses came by.
We spoke with him afterwards, and he stated that as the owner, he was simply trying to protect the place. From the incorrigible beast of murder and mayhem known as the “service dog”. Now from what we’ve heard he was the manager, not the owner, but regardless we were furious with his behavior. If you or someone you know has a service dog and lives near Wisconsin or is planning on visiting, please turn them away from Maiden Lakes Supper Club! However, all of the food and other waitstaff were wonderful.
I am going to go love our dog severely while seething in my chair. Hope you all have better experiences with your service animals! Also, PLEASE don’t put fake service dog vests on your animal. It’s incredibly illegal and hurts the treatment and reputation of trained service dogs. Thank you for respecting our animals!
(Edited for grammar)
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last year i paid for a yearly plan to host my portfolio with wix. now i know they are israeli i went to delete my account.
my account CANNOT BE DELETED.
wix requires me to wait until my plans expire before it will delete my account. even though i cancelled all payments and deleted everything in there.
let me delete!!!! I DO NOT WANT TO BE COUNTED AS A USER!!!!!
does anybody know if this is legal, or even what jurisdiction applies? sorry to be an idiot, but is this genuinely allowed???
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