#what is customer service software

[softwarereviewforall]

CAPTERRA AWARDS ENGAGEBAY AS TOP CUSTOMER SERVICE SOFTWARE

EngageBay is a customer service software that has received high ratings from users in terms of value for money and functionality. It has been recognized as an outstanding product with a value for money rating of 4.7 out of 5 and a functionality rating of 4.6 out of 5. In this article, we will discuss EngageBay reviews, EngageBay vs HubSpot, EngageBay pricing, and whether EngageBay is good according to Capterra.

EngageBay Reviews

EngageBay has received positive reviews from users on Capterra. It has an overall rating of 4.6 out of 5, and users have praised its simplicity, ease of use, and range of features. Here are some examples of EngageBay reviews from Capterra users:

“The tool is very simple to use. It integrated with our own platform easily. We have really utilized all the features such as the email marketing, CRM, automation, and social media engagement. For me, the best in nurturing and closing leads!” ~ Kentall S.

“Needed a cost prohibitive plan form that has everything to market my fitness business along with the automation. I was using multiple pieces of software well over 300+ a month and Engagebay has replaced all of them at a fraction of the price.” ~ Stephen G.

“What I like the most about EngageBay is that it’s an inclusive platform where Sales, Marketing, and Support can be able to work together on the same platform and helps these different but intertwined departments to be always in sync.” ~ Brendan C.

EngageBay vs HubSpot

EngageBay and HubSpot are both customer service software options that offer a range of features to help businesses manage their customer relationships. However, there are some differences between the two. EngageBay is a more affordable option, with a starting price of $13.80 per month, billed annually, while HubSpot offers a free version and paid plans that start at $50 per month. EngageBay is also a more user-friendly option, with a simpler interface that is easier to navigate. HubSpot, on the other hand, offers more advanced features and tools, making it a better option for larger businesses with more complex needs.

EngageBay Pricing

EngageBay offers a range of pricing plans to suit different business needs. The basic plan starts at $13.80 per month, billed annually, and includes up to 500 contacts. The advanced plan starts at $29.99 per month, billed annually, and includes unlimited contacts. EngageBay also offers a free trial of its software, allowing users to test out its features before committing to a paid plan.

Is EngageBay Good According to Capterra?

EngageBay has received positive reviews from users on Capterra, with an overall rating of 4.6 out of 5. It has been recognized as an outstanding product with a value for money rating of 4.7 out of 5 and a functionality rating of 4.6 out of 5. Capterra is a safe platform that helps businesses find and evaluate top software and business services. It does not pay for reviews, and it has review guidelines in place to ensure that reviews are honest and unbiased.

In conclusion, EngageBay is a customer service software that offers a range of features to help businesses manage their customer relationships. It has received positive reviews from users on Capterra, and it is a more affordable and user-friendly option compared to HubSpot. EngageBay offers a range of pricing plans to suit different business needs, and it is a safe and reliable option according to Capterra.

Citations: [1] https://www.capterra.com [2] https://www.capterra.com/categories/ [3] https://www.capterra.com/p/185973/HelpDesk/reviews/ [4] https://www.linkedin.com/company/capterra [5] https://www.capterra.com/customer-service-software/ [6] https://www.capterra.com/customer-service-software/s/free/

[theconstellationsinyourskin]

it's just really demoralizing to do literally everything right but then get turned down for a factor that is fixable in literally like two days of training

[obstinatecondolement]

I'm quite grimly fascinated by the YouTube pen pal creator sphere. Like… first of all, these people are just putting their full name and address on screen, huh?

Also, Idk, it just feels kind of disingenuous that they're always all "It isn't about the decoration or the extras! A simple heartfelt letter is what's important!" when they've built their entire online brand around elaborately decorated letters—that they, again, show in full on screen to millions of people who are not the recipient—with a bunch of stickers and tea bags and bits of confetti and washi tape samples added as gifts on top of what's used for decoration. Like, I don't know, if you have to disclaim a million times that having a pen pal is Not A Stationery Swap and that people shouldn't expect to be given these things, maybe you could reflect for a moment on what may have created this impression?

Like, personally, I never for a second believed that I needed more than "just an ordinary sheet of paper and any pen at all uwu" to send a letter, so it's sort of baffling to be gently reassured by people spending hours of work designing a visual aesthetic for their letters that, of course, I don't have to do it like that. Like, yeah, no shit, Sherlock.

I mean, I'm all for people having fun with stickers and washi tape and markers and whatever, but I feel like they've created this very false barrier to entry that I'm not about. It's bullet journals all over again.

[likeawolfatthemoon]

yesterday i had a panic attack at work and sobbed for over an hour at my desk in front of all of my coworkers bc i was frozen to the spot and couldn't like...move myself to a different area at the very least. and i embarrassed the fuck out of myself and now i'm afraid of the new job that i loved 🙃

[tofupixel]

⭐ So you want to learn pixel art? ⭐

🔹 Part 1 of ??? - The Basics!

Hello, my name is Tofu and I'm a professional pixel artist. I have been supporting myself with freelance pixel art since 2020, when I was let go from my job during the pandemic.

My progress, from 2017 to 2024. IMO the only thing that really matters is time and effort, not some kind of natural talent for art.

This guide will not be comprehensive, as nobody should be expected to read allat. Instead I will lean heavily on my own experience, and share what worked for me, so take everything with a grain of salt. This is a guide, not a tutorial. Cheers!

🔹 Do I need money?

NO!!! Pixel art is one of the most accessible mediums out there.

I still use a mouse because I prefer it to a tablet! You won't be at any disadvantage here if you can't afford the best hardware or software.

Because our canvases are typically very small, you don't need a good PC to run a good brush engine or anything like that.

✨Did you know? One of the most skilled and beloved pixel artists uses MS PAINT! Wow!!

🔹 What software should I use?

Here are some of the most popular programs I see my friends and peers using. Stars show how much I recommend the software for beginners! ⭐

💰 Paid options:

⭐⭐⭐ Aseprite (for PC) - $19.99

This is what I and many other pixel artists use. You may find when applying to jobs that they require some knowledge of Aseprite. Since it has become so popular, companies like that you can swap raw files between artists.

Aseprite is amazingly customizable, with custom skins, scripts and extensions on Itch.io, both free and paid.

If you have ever used any art software before, it has most of the same features and should feel fairly familiar to use. It features a robust animation suite and a tilemap feature, which have saved me thousands of hours of labour in my work. The software is also being updated all the time, and the developers listen to the users. I really recommend Aseprite!

⭐ Photoshop (for PC) - Monthly $$

A decent option for those who already are used to the PS interface. Requires some setup to get it ready for pixel-perfect art, but there are plenty of tutorials for doing so.

Animation is also much more tedious on PS which you may want to consider before investing time!

⭐⭐ ProMotion NG (for PC) - $19.00

An advanced and powerful software which has many features Aseprite does not, including Colour Cycling and animated tiles.

⭐⭐⭐ Pixquare (for iOS) - $7.99 - $19.99 (30% off with code 'tofu'!!)

Probably the best app available for iPad users, in active development, with new features added all the time.

Look! My buddy Jon recommends it highly, and uses it often.

One cool thing about Pixquare is that it takes Aseprite raw files! Many of my friends use it to work on the same project, both in their office and on the go.

⭐ Procreate (for iOS) - $12.99

If you have access to Procreate already, it's a decent option to get used to doing pixel art. It does however require some setup. Artist Pixebo is famously using Procreate, and they have tutorials of their own if you want to learn.

⭐⭐ ReSprite iOS and Android. (free trial, but:) $19.99 premium or $$ monthly

ReSprite is VERY similar in terms of UI to Aseprite, so I can recommend it. They just launched their Android release!

🆓 Free options:

⭐⭐⭐ Libresprite (for PC)

Libresprite is an alternative to Aseprite. It is very, very similar, to the point where documentation for Aseprite will be helpful to Libresprite users.

⭐⭐ Pixilart (for PC and mobile)

A free in-browser app, and also a mobile app! It is tied to the website Pixilart, where artists upload and share their work. A good option for those also looking to get involved in a community.

⭐⭐ Dotpict (for mobile)

Dotpict is similar to Pixilart, with a mobile app tied to a website, but it's a Japanese service. Did you know that in Japanese, pixel art is called 'Dot Art'? Dotpict can be a great way to connect with a different community of pixel artists! They also have prompts and challenges often.

🔹 So I got my software, now what?

◽Nice! Now it's time for the basics of pixel art.

❗ WAIT ❗ Before this section, I want to add a little disclaimer. All of these rules/guidelines can be broken at will, and some 'no-nos' can look amazing when done intentionally.

The pixel-art fundamentals can be exceedingly helpful to new artists, who may feel lost or overwhelmed by choice. But if you feel they restrict you too harshly, don't force yourself! At the end of the day it's your art, and you shouldn't try to contort yourself into what people think a pixel artist 'should be'. What matters is your own artistic expression. 💕👍

◽Phew! With that out of the way...

🔸"The Rules"

There are few hard 'rules' of pixel art, mostly about scaling and exporting. Some of these things will frequently trip up newbies if they aren't aware, and are easy to overlook.

🔹Scaling method

There are a couple ways of scaling your art. The default in most art programs, and the entire internet, is Bi-linear scaling, which usually works out fine for most purposes. But as pixel artists, we need a different method.

Both are scaled up x10. See the difference?

On the left is scaled using Bilinear, and on the right is using Nearest-Neighbor. We love seeing those pixels stay crisp and clean, so we use nearest-neighbor. 

(Most pixel-art programs have nearest-neighbor enabled by default! So this may not apply to you, but it's important to know.)

🔹Mixels

Mixels are when there are different (mixed) pixel sizes in the same image.

Here I have scaled up my art- the left is 200%, and the right is 150%. Yuck!

As we can see, the "pixel" sizes end up different. We generally try to scale our work by multiples of 100 - 200%, 300% etc. rather than 150%. At larger scales however, the minute differences in pixel sizes are hardly noticeable!

Mixels are also sometimes seen when an artist scales up their work, then continues drawing on it with a 1 pixel brush.

Many would say that this is not great looking! This type of pixels can be indicative of a beginner artist. But there are plenty of creative pixel artists out there who mixels intentionally, making something modern and cool.

🔹Saving Your Files

We usually save our still images as .PNGs as they don’t create any JPEG artifacts or loss of quality. It's a little hard to see here, but there are some artifacts, and it looks a little blurry. It also makes the art very hard to work with if we are importing a JPEG.

For animations .GIF is good, but be careful of the 256 colour limit. Try to avoid using too many blending mode layers or gradients when working with animations. If you aren’t careful, your animation could flash afterwards, as the .GIF tries to reduce colours wherever it can. It doesn’t look great!

Here's an old piece from 2021 where I experienced .GIF lossiness, because I used gradients and transparency, resulting in way too many colours.

🔹Pixel Art Fundamentals - Techniques and Jargon

❗❗Confused about Jaggies? Anti-Aliasing? Banding? Dithering? THIS THREAD is for you❗❗

As far as I'm concerned, this is THE tutorial of all time for understanding pixel art. These are techniques created and named by the community of people who actually put the list together, some of the best pixel artists alive currently. Please read it!!

🔸How To Learn

Okay, so you have your software, and you're all ready to start. But maybe you need some more guidance? Try these tutorials and resources! It can be helpful to work along with a tutorial until you build your confidence up.

⭐⭐ Pixel Logic (A Digital Book) - $10 A very comprehensive visual guide book by a very skilled and established artist in the industry. I own a copy myself.

⭐⭐⭐ StudioMiniBoss - free A collection of visual tutorials, by the artist that worked on Celeste! When starting out, if I got stuck, I would go and scour his tutorials and see how he did it.

⭐ Lospec Tutorials - free A very large collection of various tutorials from all over the internet. There is a lot to sift through here if you have the time.

⭐⭐⭐ Cyangmou's Tutorials - free (tipping optional) Cyangmou is one of the most respected and accomplished modern pixel artists, and he has amassed a HUGE collection of free and incredibly well-educated visual tutorials. He also hosts an educational stream every week on Twitch called 'pixelart for beginners'.

⭐⭐⭐ Youtube Tutorials - free There are hundreds, if not thousands of tutorials on YouTube, but it can be tricky to find the good ones. My personal recommendations are MortMort, Brandon, and AdamCYounis- these guys really know what they're talking about!

🔸 How to choose a canvas size

When looking at pixel art turorials, we may see people suggest things like 16x16, 32x32 and 64x64. These are standard sizes for pixel art games with tiles. However, if you're just making a drawing, you don't necessarily need to use a standard canvas size like that.

What I like to think about when choosing a canvas size for my illustrations is 'what features do I think it is important to represent?' And make my canvas as small as possible, while still leaving room for my most important elements.

Imagine I have characters in a scene like this:

I made my canvas as small as possible (232 x 314), but just big enough to represent the features and have them be recognizable (it's Good Omens fanart 😤)!! If I had made it any bigger, I would be working on it for ever, due to how much more foliage I would have to render.

If you want to do an illustration and you're not sure, just start at somewhere around 100x100 - 200x200 and go from there.

It's perfectly okay to crop your canvas, or scale it up, or crunch your art down at any point if you think you need a different size. I do it all the time! It only takes a bit of cleanup to get you back to where you were.

🔸Where To Post

Outside of just regular socials, Twitter, Tumblr, Deviantart, Instagram etc, there are a few places that lean more towards pixel art that you might not have heard of.

⭐ Lospec Lospec is a low-res focused art website. Some pieces get given a 'monthly masterpiece' award. Not incredibly active, but I believe there are more features being added often.

⭐⭐ Pixilart Pixilart is a very popular pixel art community, with an app tied to it. The community tends to lean on the young side, so this is a low-pressure place to post with an relaxed vibe.

⭐⭐ Pixeljoint Pixeljoint is one of the big, old-school pixel art websites. You can only upload your art unscaled (1x) because there is a built-in zoom viewer. It has a bit of a reputation for being elitist (back in the 00s it was), but in my experience it's not like that any more. This is a fine place for a pixel artist to post if they are really interested in learning, and the history. The Hall of Fame has some of the most famous / impressive pixel art pieces that paved the way for the work we are doing today.

⭐⭐⭐ Cafe Dot Cafe Dot is my art server so I'm a little biased here. 🍵 It was created during the recent social media turbulence. We wanted a place to post art with no algorithms, and no NFT or AI chuds. We have a heavy no-self-promotion rule, and are more interested in community than skill or exclusivity. The other thing is that we have some kind of verification system- you must apply to be a Creator before you can post in the Art feed, or use voice. This helps combat the people who just want to self-promo and dip, or cause trouble, as well as weed out AI/NFT people. Until then, you are still welcome to post in any of the threads or channels. There is a lot to do in Cafe Dot. I host events weekly, so check the threads!

⭐⭐/r/pixelart The pixel art subreddit is pretty active! I've also heard some of my friends found work through posting here, so it's worth a try if you're looking. However, it is still Reddit- so if you're sensitive to rude people, or criticism you didn't ask for, you may want to avoid this one. Lol

🔸 Where To Find Work

You need money? I got you! As someone who mostly gets scouted on social media, I can share a few tips with you:

Put your email / portfolio in your bio Recruiters don't have all that much time to find artists, make it as easy as possible for someone to find your important information!

Clean up your profile If your profile feed is all full of memes, most people will just tab out rather than sift through. Doesn't apply as much to Tumblr if you have an art tag people can look at.

Post regularly, and repost Activity beats everything in the social media game. It's like rolling the dice, and the more you post the more chances you have. You have to have no shame, it's all business baby

Outside of just posting regularly and hoping people reach out to you, it can be hard to know where to look. Here are a few places you can sign up to and post around on.

/r/INAT INAT (I Need A Team) is a subreddit for finding a team to work with. You can post your portfolio here, or browse for people who need artists.

/r/GameDevClassifieds Same as above, but specifically for game-related projects.

Remote Game Jobs / Work With Indies Like Indeed but for game jobs. Browse them often, or get email notifications.

VGen VGen is a website specifically for commissions. You need a code from another verified artist before you can upgrade your account and sell, so ask around on social media or ask your friends. Once your account is upgraded, you can make a 'menu' of services people can purchase, and they send you an offer which you are able to accept, decline, or counter.

The evil websites of doom: Fiverr and Upwork I don't recommend them!! They take a big cut of your profit, and the sites are teeming with NFT and AI people hoping to make a quick buck. The site is also extremely oversaturated and competitive, resulting in a race to the bottom (the cheapest, the fastest, doing the most for the least). Imagine the kind of clients who go to these websites, looking for the cheapest option. But if you're really desperate...

🔸 Community

I do really recommend getting involved in a community. Finding like-minded friends can help you stay motivated to keep drawing. One day, those friends you met when you were just starting out may become your peers in the industry. Making friends is a game changer!

Discord servers Nowadays, the forums of old are mostly abandoned, and people split off into many different servers. Cafe Dot, Pixel Art Discord (PAD), and if you can stomach scrolling past all the AI slop, you can browse Discord servers here.

Twitch Streams Twitch has kind of a bad reputation for being home to some of the more edgy gamers online, but the pixel art community is extremely welcoming and inclusive. Some of the people I met on Twitch are my friends to this day, and we've even worked together on different projects! Browse pixel art streams here, or follow some I recommend: NickWoz, JDZombi, CupOhJoe, GrayLure, LumpyTouch, FrankiePixelShow, MortMort, Sodor, NateyCakes, NyuraKim, ShinySeabass, I could go on for ever really... There are a lot of good eggs on Pixel Art Twitch.

🔸 Other Helpful Websites

Palettes Lospec has a huge collection of user-made palettes, for any artist who has trouble choosing their colours, or just wants to try something fun. Rejected Palettes is full of palettes that didn't quite make it onto Lospec, ran by people who believe there are no bad colours.

The Spriters Resource TSR is an incredible website where users can upload spritesheets and tilesets from games. You can browse for your favourite childhood game, and see how they made it! This website has helped me so much in understanding how game assets come together in a scene.

VGMaps Similar to the above, except there are entire maps laid out how they would be played. This is incredible if you have to do level design, or for mocking up a scene for fun.

Game UI Database Not pixel-art specific, but UI is a very challenging part of graphics, so this site can be a game-changer for finding good references!

Retronator A digital newspaper for pixel-art lovers! New game releases, tutorials, and artworks!

Itch.io A website where people can upload, games, assets, tools... An amazing hub for game devs and game fans alike. A few of my favourite tools: Tiled, PICO-8, Pixel Composer, Juice FX, Magic Pencil for Aseprite

🔸 The End?

This is just part 1 for now, so please drop me a follow to see any more guides I release in the future. I plan on doing some writeups on how I choose colours, how to practise, and more!

I'm not an expert by any means, but everything I did to get to where I am is outlined in this guide. Pixel art is my passion, my job and my hobby! I want pixel art to be recognized everywhere as an art-form, a medium of its own outside of game-art or computer graphics!

This guide took me a long time, and took a lot of research and experience. Consider following me or supporting me if you are feeling generous.

And good luck to all the fledgling pixel artists, I hope you'll continue and have fun. I hope my guide helped you, and don't hesitate to send me an ask if you have any questions! 💕

My other tutorials (so far): How to draw Simple Grass for a game Hue Shifting

[e-learningsoftware]

IETM Software & CBT| E-learning Design and Development |Interactive Electronic Technical Manual

Code and Pixels is best among top 10 eLearning companies in Hyderabad, India. Code and Pixels Interactive Technologies Private Limited (C&P) is an E-Learning service provider based in Hyderabad (India). We provide end-to-end E-Learning solutions, specialized in innovative use of technology.

https://www.codeandpixels.net

[maxlearnmicrolearningplatform]

Simplifying Processes with Microlearning: The Power of 'What, Why, How' Scroll Down Design

In the fast-paced world of corporate training and education, microlearning has emerged as a game-changer. Its bite-sized approach to learning makes it ideal for explaining complex processes in a simple and convenient way. One effective technique is the 'What, Why, How' scroll down design, which breaks down information into easily digestible chunks. This article explores how this design can be used to streamline processes and upskill your workforce efficiently.

Understanding the 'What, Why, How' Scroll Down Design

The 'What, Why, How' scroll down design is a structured approach to presenting information. It begins by explaining 'what' a process or concept is, followed by 'why' it is important or relevant, and concludes with 'how' it can be implemented or applied. This linear progression helps learners grasp the material more effectively by providing context and practical guidance.

What: This section introduces the process or concept being discussed. It provides a brief overview of what it entails, setting the stage for further exploration.

Why: Here, the importance or significance of the process is explained. Learners are given insight into why they need to understand and apply this knowledge in their work or daily lives.

How: This section offers practical steps or instructions on how to implement the process. It breaks down the process into actionable steps, making it easier for learners to follow along and apply what they've learned.

Leveraging Microlearning for Processes and Upskilling

Microlearning is ideally suited for explaining processes and situations that require practical and linear approaches. Here's how the 'What, Why, How' scroll down design can be effectively utilized in microlearning:

1. Process Explanation:

Imagine you need to train your employees on a new software deployment process. Using microlearning with the 'What, Why, How' design, you can break down the process into manageable chunks:

What: Introduce the new software deployment process, explaining its key features and objectives.

Why: Highlight the benefits of the new process, such as increased efficiency, reduced errors, and improved collaboration.

How: Provide step-by-step instructions on how to execute the software deployment process, including screenshots or video tutorials for visual learners.

2. Upskilling Scenarios:

Suppose your workforce needs to upskill in customer service techniques. Microlearning with the 'What, Why, How' design can help them quickly learn and apply new skills:

What: Introduce the customer service techniques to be learned, such as active listening, empathy, and problem-solving.

Why: Explain why these techniques are crucial for providing exceptional customer service, such as building customer loyalty and satisfaction.

How: Provide practical tips and examples on how to apply these techniques in various customer interactions, such as handling complaints or inquiries.

Benefits of the 'What, Why, How' Scroll Down Design in Microlearning

Clarity and Structure: The linear progression of the 'What, Why, How' design provides learners with a clear and structured framework for understanding complex processes.

Contextual Understanding: By explaining the 'why' behind a process, learners gain a deeper understanding of its significance and relevance to their roles.

Actionable Guidance: The 'how' section offers practical steps and instructions that learners can immediately apply in their work or daily lives.

Engagement and Retention: Microlearning's bite-sized format and interactive elements keep learners engaged and facilitate better retention of information.

Accessibility and Flexibility: Microlearning modules can be accessed anytime, anywhere, allowing learners to upskill at their own pace and convenience.

Implementing the 'What, Why, How' Scroll Down Design: A Case Study

Let's consider a manufacturing company implementing a new quality control process. They decide to use microlearning with the 'What, Why, How' scroll down design to train their employees effectively:

What: The module introduces the new quality control process, explaining its objectives and key components.

Why: It emphasizes the importance of quality control in ensuring product reliability, customer satisfaction, and brand reputation.

How: Practical guidelines and examples are provided on how employees can implement the quality control process in their day-to-day tasks, including inspection procedures and documentation requirements.

Conclusion

Microlearning with the 'What, Why, How' scroll down design offers a simple yet powerful approach to explaining processes and upskilling your workforce. By breaking down information into easily digestible chunks and providing context and practical guidance, this design enhances understanding, engagement, and retention. Whether you're introducing new procedures, implementing software changes, or upskilling employees in essential techniques, microlearning with the 'What, Why, How' design can help streamline processes and drive meaningful change within your organization. Embrace this approach to empower your workforce and stay ahead in today's dynamic business environment.

[empresa-journal]

Will Salesforce (CRM) Stock collapse in 2023?

Will Salesforce (CRM) Stock collapse in 2023?

Salesforce (CRM) is a popular value investment because it is the largest provider of customer relationship management software. For example, Salesforce claims to operate the top CRM platform with over 150,000 customers worldwide, Ascdenix estimates. Salesforce customers include Amazon (AMZN), Spotify (SPOT), Amazon Web Services (AWS), US Bank, Walmart (WMT), Toyota (TM), Macy’s (M), T-Mobile…

[sophiaseo34]

Is Custom Web Application Development Right for Your Business?

[boppotech]

What is SAAS Development | Custom Software Development

Many SaaS buyers are found to be overpaying for development services. Boppo Technologies provide custom software development services in your budget!

[mostlysignssomeportents]

Unpersoned

Support me this summer on the Clarion Write-A-Thon and help raise money for the Clarion Science Fiction and Fantasy Writers' Workshop!

My latest Locus Magazine column is "Unpersoned." It's about the implications of putting critical infrastructure into the private, unaccountable hands of tech giants:

https://locusmag.com/2024/07/cory-doctorow-unpersoned/

The column opens with the story of romance writer K Renee, as reported by Madeline Ashby for Wired:

https://www.wired.com/story/what-happens-when-a-romance-author-gets-locked-out-of-google-docs/

Renee is a prolific writer who used Google Docs to compose her books, and share them among early readers for feedback and revisions. Last March, Renee's Google account was locked, and she was no longer able to access ten manuscripts for her unfinished books, totaling over 220,000 words. Google's famously opaque customer service – a mix of indifferently monitored forums, AI chatbots, and buck-passing subcontractors – would not explain to her what rule she had violated, merely that her work had been deemed "inappropriate."

Renee discovered that she wasn't being singled out. Many of her peers had also seen their accounts frozen and their documents locked, and none of them were able to get an explanation out of Google. Renee and her similarly situated victims of Google lockouts were reduced to developing folk-theories of what they had done to be expelled from Google's walled garden; Renee came to believe that she had tripped an anti-spam system by inviting her community of early readers to access the books she was working on.

There's a normal way that these stories resolve themselves: a reporter like Ashby, writing for a widely read publication like Wired, contacts the company and triggers a review by one of the vanishingly small number of people with the authority to undo the determinations of the Kafka-as-a-service systems that underpin the big platforms. The system's victim gets their data back and the company mouths a few empty phrases about how they take something-or-other "very seriously" and so forth.

But in this case, Google broke the script. When Ashby contacted Google about Renee's situation, Google spokesperson Jenny Thomson insisted that the policies for Google accounts were "clear": "we may review and take action on any content that violates our policies." If Renee believed that she'd been wrongly flagged, she could "request an appeal."

But Renee didn't even know what policy she was meant to have broken, and the "appeals" went nowhere.

This is an underappreciated aspect of "software as a service" and "the cloud." As companies from Microsoft to Adobe to Google withdraw the option to use software that runs on your own computer to create files that live on that computer, control over our own lives is quietly slipping away. Sure, it's great to have all your legal documents scanned, encrypted and hosted on GDrive, where they can't be burned up in a house-fire. But if a Google subcontractor decides you've broken some unwritten rule, you can lose access to those docs forever, without appeal or recourse.

That's what happened to "Mark," a San Francisco tech workers whose toddler developed a UTI during the early covid lockdowns. The pediatrician's office told Mark to take a picture of his son's infected penis and transmit it to the practice using a secure medical app. However, Mark's phone was also set up to synch all his pictures to Google Photos (this is a default setting), and when the picture of Mark's son's penis hit Google's cloud, it was automatically scanned and flagged as Child Sex Abuse Material (CSAM, better known as "child porn"):

https://pluralistic.net/2022/08/22/allopathic-risk/#snitches-get-stitches

Without contacting Mark, Google sent a copy of all of his data – searches, emails, photos, cloud files, location history and more – to the SFPD, and then terminated his account. Mark lost his phone number (he was a Google Fi customer), his email archives, all the household and professional files he kept on GDrive, his stored passwords, his two-factor authentication via Google Authenticator, and every photo he'd ever taken of his young son.

The SFPD concluded that Mark hadn't done anything wrong, but it was too late. Google had permanently deleted all of Mark's data. The SFPD had to mail a physical letter to Mark telling him he wasn't in trouble, because he had no email and no phone.

Mark's not the only person this happened to. Writing about Mark for the New York Times, Kashmir Hill described other parents, like a Houston father identified as "Cassio," who also lost their accounts and found themselves blocked from fundamental participation in modern life:

https://www.nytimes.com/2022/08/21/technology/google-surveillance-toddler-photo.html

Note that in none of these cases did the problem arise from the fact that Google services are advertising-supported, and because these people weren't paying for the product, they were the product. Buying a $800 Pixel phone or paying more than $100/year for a Google Drive account means that you're definitely paying for the product, and you're still the product.

What do we do about this? One answer would be to force the platforms to provide service to users who, in their judgment, might be engaged in fraud, or trafficking in CSAM, or arranging terrorist attacks. This is not my preferred solution, for reasons that I hope are obvious!

We can try to improve the decision-making processes at these giant platforms so that they catch fewer dolphins in their tuna-nets. The "first wave" of content moderation appeals focused on the establishment of oversight and review boards that wronged users could appeal their cases to. The idea was to establish these "paradigm cases" that would clarify the tricky aspects of content moderation decisions, like whether uploading a Nazi atrocity video in order to criticize it violated a rule against showing gore, Nazi paraphernalia, etc.

This hasn't worked very well. A proposal for "second wave" moderation oversight based on arms-length semi-employees at the platforms who gather and report statistics on moderation calls and complaints hasn't gelled either:

https://pluralistic.net/2022/03/12/move-slow-and-fix-things/#second-wave

Both the EU and California have privacy rules that allow users to demand their data back from platforms, but neither has proven very useful (yet) in situations where users have their accounts terminated because they are accused of committing gross violations of platform policy. You can see why this would be: if someone is accused of trafficking in child porn or running a pig-butchering scam, it would be perverse to shut down their account but give them all the data they need to go one committing these crimes elsewhere.

But even where you can invoke the EU's GDPR or California's CCPA to get your data, the platforms deliver that data in the most useless, complex blobs imaginable. For example, I recently used the CCPA to force Mailchimp to give me all the data they held on me. Mailchimp – a division of the monopolist and serial fraudster Intuit – is a favored platform for spammers, and I have been added to thousands of Mailchimp lists that bombard me with unsolicited press pitches and come-ons for scam products.

Mailchimp has spent a decade ignoring calls to allow users to see what mailing lists they've been added to, as a prelude to mass unsubscribing from those lists (for Mailchimp, the fact that spammers can pay it to send spam that users can't easily opt out of is a feature, not a bug). I thought that the CCPA might finally let me see the lists I'm on, but instead, Mailchimp sent me more than 5900 files, scattered through which were the internal serial numbers of the lists my name had been added to – but without the names of those lists any contact information for their owners. I can see that I'm on more than 1,000 mailing lists, but I can't do anything about it.

Mailchimp shows how a rule requiring platforms to furnish data-dumps can be easily subverted, and its conduct goes a long way to explaining why a decade of EU policy requiring these dumps has failed to make a dent in the market power of the Big Tech platforms.

The EU has a new solution to this problem. With its 2024 Digital Markets Act, the EU is requiring platforms to furnish APIs – programmatic ways for rivals to connect to their services. With the DMA, we might finally get something parallel to the cellular industry's "number portability" for other kinds of platforms.

If you've ever changed cellular platforms, you know how smooth this can be. When you get sick of your carrier, you set up an account with a new one and get a one-time code. Then you call your old carrier, endure their pathetic begging not to switch, give them that number and within a short time (sometimes only minutes), your phone is now on the new carrier's network, with your old phone-number intact.

This is a much better answer than forcing platforms to provide service to users whom they judge to be criminals or otherwise undesirable, but the platforms hate it. They say they hate it because it makes them complicit in crimes ("if we have to let an accused fraudster transfer their address book to a rival service, we abet the fraud"), but it's obvious that their objection is really about being forced to reduce the pain of switching to a rival.

There's a superficial reasonableness to the platforms' position, but only until you think about Mark, or K Renee, or the other people who've been "unpersonned" by the platforms with no explanation or appeal.

The platforms have rigged things so that you must have an account with them in order to function, but they also want to have the unilateral right to kick people off their systems. The combination of these demands represents more power than any company should have, and Big Tech has repeatedly demonstrated its unfitness to wield this kind of power.

This week, I lost an argument with my accountants about this. They provide me with my tax forms as links to a Microsoft Cloud file, and I need to have a Microsoft login in order to retrieve these files. This policy – and a prohibition on sending customer files as email attachments – came from their IT team, and it was in response to a requirement imposed by their insurer.

The problem here isn't merely that I must now enter into a contractual arrangement with Microsoft in order to do my taxes. It isn't just that Microsoft's terms of service are ghastly. It's not even that they could change those terms at any time, for example, to ingest my sensitive tax documents in order to train a large language model.

It's that Microsoft – like Google, Apple, Facebook and the other giants – routinely disconnects users for reasons it refuses to explain, and offers no meaningful appeal. Microsoft tells its business customers, "force your clients to get a Microsoft account in order to maintain communications security" but also reserves the right to unilaterally ban those clients from having a Microsoft account.

There are examples of this all over. Google recently flipped a switch so that you can't complete a Google Form without being logged into a Google account. Now, my ability to purse all kinds of matters both consequential and trivial turn on Google's good graces, which can change suddenly and arbitrarily. If I was like Mark, permanently banned from Google, I wouldn't have been able to complete Google Forms this week telling a conference organizer what sized t-shirt I wear, but also telling a friend that I could attend their wedding.

Now, perhaps some people really should be locked out of digital life. Maybe people who traffick in CSAM should be locked out of the cloud. But the entity that should make that determination is a court, not a Big Tech content moderator. It's fine for a platform to decide it doesn't want your business – but it shouldn't be up to the platform to decide that no one should be able to provide you with service.

This is especially salient in light of the chaos caused by Crowdstrike's catastrophic software update last week. Crowdstrike demonstrated what happens to users when a cloud provider accidentally terminates their account, but while we're thinking about reducing the likelihood of such accidents, we should really be thinking about what happens when you get Crowdstruck on purpose.

The wholesale chaos that Windows users and their clients, employees, users and stakeholders underwent last week could have been pieced out retail. It could have come as a court order (either by a US court or a foreign court) to disconnect a user and/or brick their computer. It could have come as an insider attack, undertaken by a vengeful employee, or one who was on the take from criminals or a foreign government. The ability to give anyone in the world a Blue Screen of Death could be a feature and not a bug.

It's not that companies are sadistic. When they mistreat us, it's nothing personal. They've just calculated that it would cost them more to run a good process than our business is worth to them. If they know we can't leave for a competitor, if they know we can't sue them, if they know that a tech rival can't give us a tool to get our data out of their silos, then the expected cost of mistreating us goes down. That makes it economically rational to seek out ever-more trivial sources of income that impose ever-more miserable conditions on us. When we can't leave without paying a very steep price, there's practically a fiduciary duty to find ways to upcharge, downgrade, scam, screw and enshittify us, right up to the point where we're so pissed that we quit.

Google could pay competent decision-makers to review every complaint about an account disconnection, but the cost of employing that large, skilled workforce vastly exceeds their expected lifetime revenue from a user like Mark. The fact that this results in the ruination of Mark's life isn't Google's problem – it's Mark's problem.

The cloud is many things, but most of all, it's a trap. When software is delivered as a service, when your data and the programs you use to read and write it live on computers that you don't control, your switching costs skyrocket. Think of Adobe, which no longer lets you buy programs at all, but instead insists that you run its software via the cloud. Adobe used the fact that you no longer own the tools you rely upon to cancel its Pantone color-matching license. One day, every Adobe customer in the world woke up to discover that the colors in their career-spanning file collections had all turned black, and would remain black until they paid an upcharge:

https://pluralistic.net/2022/10/28/fade-to-black/#trust-the-process

The cloud allows the companies whose products you rely on to alter the functioning and cost of those products unilaterally. Like mobile apps – which can't be reverse-engineered and modified without risking legal liability – cloud apps are built for enshittification. They are designed to shift power away from users to software companies. An app is just a web-page wrapped in enough IP to make it a felony to add an ad-blocker to it. A cloud app is some Javascript wrapped in enough terms of service clickthroughs to make it a felony to restore old features that the company now wants to upcharge you for.

Google's defenstration of K Renee, Mark and Cassio may have been accidental, but Google's capacity to defenstrate all of us, and the enormous cost we all bear if Google does so, has been carefully engineered into the system. Same goes for Apple, Microsoft, Adobe and anyone else who traps us in their silos. The lesson of the Crowdstrike catastrophe isn't merely that our IT systems are brittle and riddled with single points of failure: it's that these failure-points can be tripped deliberately, and that doing so could be in a company's best interests, no matter how devastating it would be to you or me.

If you'd like an e ssay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/07/22/degoogled/#kafka-as-a-service

Image: Cryteria (modified) https://commons.wikimedia.org/wiki/File:HAL9000.svg

CC BY 3.0 https://creativecommons.org/licenses/by/3.0/deed.en

[ms-demeanor]

One thing that I keep seeing whenever I make posts that are critical of macs is folks in the notes going "they make great computers for the money if you just buy used/refurbs - everyone knows not to buy new" and A) no they don't know that, most people go looking for a new computer unless they have already exhausted the new options in their budget and B) no they don't make great computers for the money, and being used doesn't do anything to make them easier to work on or repair or upgrade.

Here's a breakdown of the anti-consumer, anti-repair features recently introduced in macbooks. If you don't want to watch the video, here's how it's summed up:

In the end the Macbook Pro is a laptop with a soldered-on SSD and RAM, a battery secured with glue, not screws, a keyboard held in with rivets, a display and lid angle sensor no third party can replace without apple. But it has modular ports so I guess that’s something. But I don’t think it’s worthy of IFixIt’s four out of ten reparability score because if it breaks you have to face apple’s repair cost; with no repair competition they can charge whatever they like. You either front the cost, or toss the laptop, leaving me wondering “who really owns this computer?”

Apple doesn't make great computers for the money because they are doing everything possible to make sure that you don't actually own your computer, you just lease the hardware from apple and they determine how long it is allowed to function.

The lid angle sensor discussed in this video replaces a much simpler sensor that has been used in laptops for twenty years AND calibrating the sensor after a repair requires access to proprietary apple software that isn't accessible to either users or third party repair shops. There's no reason for this software not to be included as a diagnostic tool on your computer except that Apple doesn't want users working on apple computers. If your screen breaks, or if the fragile cable that is part of the sensor wears down, your only option to fix this computer is to pay apple.

How long does apple plan to support this hardware? What if you pay $3k for a computer today and it breaks in 7 years - will they still calibrate the replacement screen for you or will they tell you it's time for new hardware EVEN THOUGH YOU COULD HAVE ATTAINED FUNCTIONAL HARDWARE THAT WILL WORK IF APPLE'S SOFTWARE TELLS IT TO?

Look at this article talking about "how long" apple supports various types of hardware. It coos over the fact that a 2013 MacBook Air could be getting updates to this day. That's the longest example in this article, and that's *hardware* support, not the life cycle of the operating system. That is dogshit. That is straight-up dogshit.

Apple computers are DRM locked in a way that windows machines only wish they could pull off, and the apple-only chips are a part of that. They want an entirely walled garden so they can entirely control your interactions with the computer that they own and you're just renting.

Even if they made the best hardware in the world that would last a thousand years and gave you flowers on your birthday it wouldn't matter because modern apple computers don't ever actually belong to apple customers, at the end of the day they belong to apple, and that's on purpose.

This is hardware as a service. This is John Deere. This is subscription access to the things you buy, and if it isn't exactly that right at this moment, that is where things have been heading ever since they realized it was possible to exert a control that granular over their users.

With all sympathy to people who are forced to use them, Fuck Apple I Hope That They Fall Into The Ocean And Are Hidden Away From The Honest Light Of The Sun For Their Crimes.

[astercontrol]

If KOSA passes

Or if any other form of censorship (there are many in the works!) ever succeeds at stepping in to impede our ability to communicate online:

We have to make plans.

Now, I dunno who'll even see this post. The few followers I have are TRON fans (who despite the fantasy we live in, tend to have realistically dismal views IRL about Disney and the various corporate uses of software).

And this fandom, on average, is pretty tech-savvy. It's where I've encountered the most people under 20 years old who actually know how to use a desktop or laptop computer.

So, if there's any hope for what I'm thinking about, this is prolly a good place to start with it.

(As with all my posts, I encourage reblogging and containment-breaching.)

(Gifs are clips from TRON 1982, mainly the "deleted love scene," from the DVD extras.)

Anyway.

Current society has moved online communication much too far onto major social media sites for my comfort. Whoever you communicate with over the internet, chances are you do it through a service owned by a big company: Tumblr, Twitter, Discord, Telegram, Facebook, whatever. Even TikTok (shudder).

These sites, despite their many flaws, can provide experiences that are valuable and hard to get otherwise. And once all your friends are on one site, you can't just leave and stay in touch with them all, not unless they all go the same place. It's easy to see why it's hard to abandon any social media platform.

But a backup plan is important. Because, as we've seen over and over, social media sites can't be relied on. They change their policies suddenly, without good reason-- and are inconsistent, even discriminatory, about enforcing those policies.

If they're funded by ads, the advertisers are their main customers, and your posts are the product. Their goal is that the posts most valuable to the advertisers get seen by people the advertisers consider desirable customers.

Helping you communicate-- making your posts get seen by the people you want to communicate with-- is optional to them.

Not to mention that the whole business model of an ad-funded website is generally unsustainable. Many of these sites are operating at a loss, relying on shareholders in a fragile bubble, doomed to fail soon just from lack of real profit.

And the more restrictions --like KOSA-- that the law puts on freedom of online speech, the likelier they are to go down or just become unusable. Every rule a site is required to follow is another strain on its resources, and most of them are already failing badly at even enforcing their own self-imposed rules.

If we want any control over our continued ability to stay in touch with our online friends-- we need to have a backup plan. Maybe it'll be simple at first, a bare-bones system we cobble together-- but it's gotta be something that will work. For a while at least.

There are lots of really good posts about ways to build your own website, using a service like Neocities. I VERY MUCH recommend learning this skill-- learning to make websites of the very simplest, most stable, glitch-resistant type, made of html pages-- which you can upload to a host while you store backups on your home computer. If you value the writing and art that you put online, this is probably the safest you can keep it.

But that's for making your own creative work public.

As for communicating with others-- for example, receiving and answering other people's comments on your work-- that gets more complex. I personally haven't found it worthwhile to troubleshoot the problems that come with having a system that allows visitors to comment publicly on my website.

But what we do still have-- and likely will for a long time-- is email.

Those of us who came of age before social media's current hold... well, we might take this for granted. Email was the first form of online contact we ever encountered… and thus it can seem to us like the most ordinary, the most boring.

But in the current world, it is a rare and precious thing to find a method of communicating that doesn't require everyone in the chat to be signed on with the same corporation.

Email is, as of now, still perfectly legal-- as much as social media companies have been trying to herd the populace away from it. I'm sure there are other ways to share thoughts online that are not bound by laws. But I am not going to go into that here.

Email service is provided by law-abiding companies, which will comply with subpoenas if law enforcement thinks you are emailing about doing illegal things. So, email is not a surefire way to be safe, if laws become dystopian enough to threaten your freedom to talk about your own life and identity.

But it's safer than posting on a public social media page.

For now.

Email is beautifully decentralized. You can get an email address many different ways-- some reliant on a company like Gmail, others hosted on your own domain. And different people, with all different types of email addresses, hosted in all different ways-- can all communicate together by the same method.

Of course any of these people, individually, can lose their email address for some reason or other, and have to get a new one. But as long as they still know the email addresses of their contacts, they can reconnect and recover from that loss. The structure of a group linked by email is reliant not on a single company-- but on the group itself, the friends you can actually count on.

This is why I am trying to promote the idea of forming email lists, as a backup plan to give people a way to stay in touch as mainstream social media sites prove to be unsustainable.

I'm envisioning a simple system of sending emails to several addresses at once, and making each reply visible to everyone in the chat by using "reply all" (or, if desired, editing the To field to reply to only some).

If enough people get used to using email in this way, it could fill most of the needs met by any other group chat or forum …without depending on a centralized social media company that's taking dystopian measures to try and make the business profitable.

So here are some thoughts about how I personally imagine it could work.

(Feel free to comment and bring up any thoughts I haven't addressed, or suggestions to customize how specific groups could set it up. This is meant as more of a starting point for brainstorming than a catch-all solution.)

As I see it, here are the basics of what you and your friends would each need to start out:

An email address. Any kind, hosted anywhere. You should use a dedicated email account just for this group, one that you do NOT use for other communication. Being in this group will result in things you don't want happening to your main email address-- like getting a TON of email, one for every post and reply. Or someone could get your email address that you really don't want any contact with. Use a burner email account (one that you can easily replace) and change it if needed.

The knowledge of how to "REPLY ALL" in your email. This will be necessary in order to add a comment that everyone in the group can see.

The knowledge of how to EDIT THE "TO" FIELD in your email, and remove addresses from the list of all recipients. This will be necessary if you want to CHANGE WHICH PEOPLE in the group can see your comment.

The knowledge of how to FILTER WORDS in your email. This will be necessary if a topic comes up that you don't want to see any mentions of.

The knowledge of how to BLOCK PEOPLE in your email. This will be very important. If someone joins this email group who you do not want to interact with, it will be up to you to BLOCK them so that you do NOT see their messages. (If they are bad enough to evade the block with multiple burner accounts, that's what you have a burner account for. Change it, and share the new one only with those you trust not to give it to them.)

Every person in the group will be effectively a "moderator" of the group, able to remove people from it by cutting their email addresses out of the "To" field. Members will all have equal "moderator" privileges, each able to tailor the group to their own needs.

This means the group may naturally split, over time, into other groups, each one removing some people and adding others. Some will overlap, some won't. This is good! This is, in my opinion, what online interaction SHOULD be like! There should be MANY groups like this!

In this way, we can keep online discussion alive, no matter WHAT happens to any of the social media websites.

If the dystopia got bad enough to shut down email, we could even continue with postal mail and photocopies, like they did in the days of print-zine fanfiction.

If it looks like the dystopia is gonna come for postal mail too, we'll use the connection we have to preserve whatever contacts we can with people who live near us.

Not saying it's GONNA get that bad. But these steps of preparation are good no matter exactly what kind of bad stuff happens.

As long as some organized form of communication still exists, we'll have a place where it's at least a little safer to be your true self…

to plan events and meetups…

and maybe even activities a little too risque to make the final cut of a 1982 Disney movie.

They're trying to censor us. We want a Free System. So we're gonna fight back.

For the Users. Not the corporations.

Peace out, programs. <3

[probablyasocialecologist]

After nearly 15 years, Uber claims it’s finally turned an annual profit. Between 2014 and 2023, the company set over $31 billion on fire in its quest to drive taxi companies out of business and build a global monopoly. It failed on both fronts, but in the meantime it built an organization that can wield significant power over transportation — and that’s exactly how it got to last week’s milestone. Uber turned a net profit of nearly $1.9 billion in 2023, but what few of the headlines will tell you is that over $1.6 billion of it came from unrealized gains from its holdings in companies like Aurora and Didi. Basically, the value of those shares are up, so on paper it looks like Uber’s core business made a lot more money than it actually did. Whether the companies are really worth that much is another question entirely — but that doesn’t matter to Uber. At least it’s not using the much more deceptive “adjusted EBITDA” metric it spent years getting the media to treat as an accurate picture of its finances. Don’t be fooled into thinking the supposed innovation Uber was meant to deliver is finally bearing fruit. The profit it’s reporting is purely due to exploitative business practices where the worker and consumer are squeezed to serve investors — and technology is the tool to do it. This is the moment CEO Dara Khosrowshahi has been working toward for years, and the plan he’s trying to implement to cement the company’s position should have us all concerned about the future of how we get around and how we work.

[...]

Uber didn’t become a global player in transportation because it wielded technology to more efficiently deliver services to the public. The tens of billions of dollars it lost over the past decade went into undercutting taxis on price and drawing drivers to its service — including some taxi drivers — by promising good wages, only to cut them once the competition posed by taxis had been eroded and consumers had gotten used to turning to the Uber app instead of calling or hailing a cab. As transport analyst Hubert Horan outlined, for-hire rides are not a service that can take advantage of economies of scale like a software or logistics company, meaning just because you deliver more rides doesn’t mean the per-ride cost gets significantly cheaper. Uber actually created a less cost-efficient model because it forces drivers to use their own vehicles and buy their own insurance instead of having a fleet of similar vehicles covered by fleet insurance. Plus, it has a ton of costs your average taxi company doesn’t: a high-paid tech workforce, expensive headquarters scattered around the world, and outrageously compensated executive management like Khosrowshahi, just to name a few. How did Uber cut costs then? By systematically going after the workers that deliver its service. More recently, it took advantage of the cost-of-living crisis to keep them on board in the same way it exploited workers left behind by the financial crisis in the years after its initial launch. Its only real innovation is finding new ways to exploit labor.

[walkawaytall]

I am somewhat loving the Y2K/Crowdstrike comparisons, but that general idea did bring something to mind:

The only reason Y2K didn't end up being a thing is because programmers worked for like a decade to fix code. My mom worked for a small software company in the late-80s and early-90s, and she said that they were discussing a game plan for Y2K by like 1992. And I just feel like that sort of care and foresight with technology has evaporated in such a short period of time.

Making everything cloud-based has resulted in incomplete products being pushed into production because they can always be patched or updated later, but companies want the dollars the purchases will bring in now. And, I'm not saying that's what caused the Crowdstrike thing. But I do think the "We can just push an update sometime" attitude has caused a lot of loosening of standards when it comes to software and online services. Customers are acting as unwilling beta testers for products and services that, in the past, would have been fully tested before going into production, and it is 1000% driven by greed and need for immediate profitability and remaining on the cutting edge of technology rather than a sustainable business model based around quality products.

I'm not even entirely sure what I'm rambling about. I just hate that I feel like in my short 36 years on this planet, I've somehow seen technology at its best evolve into technology at its worst over a period of maybe two decades. It bums me out.

[sexymemecoin]

The Metaverse: A New Frontier in Digital Interaction

The concept of the metaverse has captivated the imagination of technologists, futurists, and businesses alike. Envisioned as a collective virtual shared space, the metaverse merges physical and digital realities, offering immersive experiences and unprecedented opportunities for interaction, commerce, and creativity. This article delves into the metaverse, its potential impact on various sectors, the technologies driving its development, and notable projects shaping this emerging landscape.

What is the Metaverse?

The metaverse is a digital universe that encompasses virtual and augmented reality, providing a persistent, shared, and interactive online environment. In the metaverse, users can create avatars, interact with others, attend virtual events, own virtual property, and engage in economic activities. Unlike traditional online experiences, the metaverse aims to replicate and enhance the real world, offering seamless integration of the physical and digital realms.

Key Components of the Metaverse

Virtual Worlds: Virtual worlds are digital environments where users can explore, interact, and create. Platforms like Decentraland, Sandbox, and VRChat offer expansive virtual spaces where users can build, socialize, and participate in various activities.

Augmented Reality (AR): AR overlays digital information onto the real world, enhancing user experiences through devices like smartphones and AR glasses. Examples include Pokémon GO and AR navigation apps that blend digital content with physical surroundings.

Virtual Reality (VR): VR provides immersive experiences through headsets that transport users to fully digital environments. Companies like Oculus, HTC Vive, and Sony PlayStation VR are leading the way in developing advanced VR hardware and software.

Blockchain Technology: Blockchain plays a crucial role in the metaverse by enabling decentralized ownership, digital scarcity, and secure transactions. NFTs (Non-Fungible Tokens) and cryptocurrencies are integral to the metaverse economy, allowing users to buy, sell, and trade virtual assets.

Digital Economy: The metaverse features a robust digital economy where users can earn, spend, and invest in virtual goods and services. Virtual real estate, digital art, and in-game items are examples of assets that hold real-world value within the metaverse.

Potential Impact of the Metaverse

Social Interaction: The metaverse offers new ways for people to connect and interact, transcending geographical boundaries. Virtual events, social spaces, and collaborative environments provide opportunities for meaningful engagement and community building.

Entertainment and Gaming: The entertainment and gaming industries are poised to benefit significantly from the metaverse. Immersive games, virtual concerts, and interactive storytelling experiences offer new dimensions of engagement and creativity.

Education and Training: The metaverse has the potential to revolutionize education and training by providing immersive, interactive learning environments. Virtual classrooms, simulations, and collaborative projects can enhance educational outcomes and accessibility.

Commerce and Retail: Virtual shopping experiences and digital marketplaces enable businesses to reach global audiences in innovative ways. Brands can create virtual storefronts, offer unique digital products, and engage customers through immersive experiences.

Work and Collaboration: The metaverse can transform the future of work by providing virtual offices, meeting spaces, and collaborative tools. Remote work and global collaboration become more seamless and engaging in a fully digital environment.

Technologies Driving the Metaverse

5G Connectivity: High-speed, low-latency 5G networks are essential for delivering seamless and responsive metaverse experiences. Enhanced connectivity enables real-time interactions and high-quality streaming of immersive content.

Advanced Graphics and Computing: Powerful graphics processing units (GPUs) and cloud computing resources are crucial for rendering detailed virtual environments and supporting large-scale metaverse platforms.

Artificial Intelligence (AI): AI enhances the metaverse by enabling realistic avatars, intelligent virtual assistants, and dynamic content generation. AI-driven algorithms can personalize experiences and optimize virtual interactions.

Wearable Technology: Wearable devices, such as VR headsets, AR glasses, and haptic feedback suits, provide users with immersive and interactive experiences. Advancements in wearable technology are critical for enhancing the metaverse experience.

Notable Metaverse Projects

Decentraland: Decentraland is a decentralized virtual world where users can buy, sell, and develop virtual real estate as NFTs. The platform offers a wide range of experiences, from gaming and socializing to virtual commerce and education.

Sandbox: Sandbox is a virtual world that allows users to create, own, and monetize their gaming experiences using blockchain technology. The platform's user-generated content and virtual real estate model have attracted a vibrant community of creators and players.

Facebook's Meta: Facebook's rebranding to Meta underscores its commitment to building the metaverse. Meta aims to create interconnected virtual spaces for social interaction, work, and entertainment, leveraging its existing social media infrastructure.

Roblox: Roblox is an online platform that enables users to create and play games developed by other users. With its extensive user-generated content and virtual economy, Roblox exemplifies the potential of the metaverse in gaming and social interaction.

Sexy Meme Coin (SEXXXY): Sexy Meme Coin integrates metaverse elements by offering a decentralized marketplace for buying, selling, and trading memes as NFTs. This unique approach combines humor, creativity, and digital ownership, adding a distinct flavor to the metaverse landscape. Learn more about Sexy Meme Coin at Sexy Meme Coin.

The Future of the Metaverse

The metaverse is still in its early stages, but its potential to reshape digital interaction is immense. As technology advances and more industries explore its possibilities, the metaverse is likely to become an integral part of our daily lives. Collaboration between technology providers, content creators, and businesses will drive the development of the metaverse, creating new opportunities for innovation and growth.

Conclusion

The metaverse represents a new frontier in digital interaction, offering immersive and interconnected experiences that bridge the physical and digital worlds. With its potential to transform social interaction, entertainment, education, commerce, and work, the metaverse is poised to revolutionize various aspects of our lives. Notable projects like Decentraland, Sandbox, Meta, Roblox, and Sexy Meme Coin are at the forefront of this transformation, showcasing the diverse possibilities within this emerging digital universe.

For those interested in the playful and innovative side of the metaverse, Sexy Meme Coin offers a unique and entertaining platform. Visit Sexy Meme Coin to explore this exciting project and join the community.