#list of customer service software

[softwarereviewforall]

CAPTERRA AWARDS ENGAGEBAY AS TOP CUSTOMER SERVICE SOFTWARE

EngageBay is a customer service software that has received high ratings from users in terms of value for money and functionality. It has been recognized as an outstanding product with a value for money rating of 4.7 out of 5 and a functionality rating of 4.6 out of 5. In this article, we will discuss EngageBay reviews, EngageBay vs HubSpot, EngageBay pricing, and whether EngageBay is good according to Capterra.

EngageBay Reviews

EngageBay has received positive reviews from users on Capterra. It has an overall rating of 4.6 out of 5, and users have praised its simplicity, ease of use, and range of features. Here are some examples of EngageBay reviews from Capterra users:

“The tool is very simple to use. It integrated with our own platform easily. We have really utilized all the features such as the email marketing, CRM, automation, and social media engagement. For me, the best in nurturing and closing leads!” ~ Kentall S.

“Needed a cost prohibitive plan form that has everything to market my fitness business along with the automation. I was using multiple pieces of software well over 300+ a month and Engagebay has replaced all of them at a fraction of the price.” ~ Stephen G.

“What I like the most about EngageBay is that it’s an inclusive platform where Sales, Marketing, and Support can be able to work together on the same platform and helps these different but intertwined departments to be always in sync.” ~ Brendan C.

EngageBay vs HubSpot

EngageBay and HubSpot are both customer service software options that offer a range of features to help businesses manage their customer relationships. However, there are some differences between the two. EngageBay is a more affordable option, with a starting price of $13.80 per month, billed annually, while HubSpot offers a free version and paid plans that start at $50 per month. EngageBay is also a more user-friendly option, with a simpler interface that is easier to navigate. HubSpot, on the other hand, offers more advanced features and tools, making it a better option for larger businesses with more complex needs.

EngageBay Pricing

EngageBay offers a range of pricing plans to suit different business needs. The basic plan starts at $13.80 per month, billed annually, and includes up to 500 contacts. The advanced plan starts at $29.99 per month, billed annually, and includes unlimited contacts. EngageBay also offers a free trial of its software, allowing users to test out its features before committing to a paid plan.

Is EngageBay Good According to Capterra?

EngageBay has received positive reviews from users on Capterra, with an overall rating of 4.6 out of 5. It has been recognized as an outstanding product with a value for money rating of 4.7 out of 5 and a functionality rating of 4.6 out of 5. Capterra is a safe platform that helps businesses find and evaluate top software and business services. It does not pay for reviews, and it has review guidelines in place to ensure that reviews are honest and unbiased.

In conclusion, EngageBay is a customer service software that offers a range of features to help businesses manage their customer relationships. It has received positive reviews from users on Capterra, and it is a more affordable and user-friendly option compared to HubSpot. EngageBay offers a range of pricing plans to suit different business needs, and it is a safe and reliable option according to Capterra.

Citations: [1] https://www.capterra.com [2] https://www.capterra.com/categories/ [3] https://www.capterra.com/p/185973/HelpDesk/reviews/ [4] https://www.linkedin.com/company/capterra [5] https://www.capterra.com/customer-service-software/ [6] https://www.capterra.com/customer-service-software/s/free/

[crazybouquetgentlemen]

Top it consulting firms in usa

[wordsystech]

Everything You Should Know about Software Customization

[thesecuritydevice]

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[katanablue]

I originally had a totally different idea for this but I think I may just do a part 2 hehehe. ALSO IF ANYONE GOT ANY GOOD 07 DONNIE FICS ( ͡° ͜ʖ ͡°)

Warnings: NONE JUST DONNIE BEING A CUTE GRUMPY DORK.

Another day another long boring shift full of talking to idiotic people who don’t know the difference between hardware and software and explaining to one too many elderly people that ‘No, you cannot print out the Internet.’

He’s just finished a call, rubbing the space between his eyes as he feels his daily headache come on. He’s impressed that he’s managed to nearly finish his workday without it appearing until now. He groans low in his throat, debating on getting up to grab a glass of water so he can take a pill or just sucking it up these last 30 minutes.

He gets his answer when an incoming call rings through his headset, making Donnie roll his eyes hard and into the back of his skull. He inhales deeply through his nose to prepare himself, letting it out when he clicks on a key to answer the phone.

“Thank you for calling tech support, this is Donatello speaking, how can I help you today.” He doesn’t bother putting on his customer service voice, his headache dully throbbing now as he waits for the other person on the line to start rambling about their dumb issue.

“Hi, how are you today?” You say, giving the standard pleasantries before delving into your computer issue.

Typical, of course his last call would try to make small talk.

“I’m fine ma’am, thank you. How can I help you today?” He repeats it, resisting the urge to roll his eyes again and leans back in his chair, swaying gently side to side. He thinks about what he should eat after, his eyes trailing to the clock in the Lair that signifies in big red letters that it’s nearly 2 a.m. Not the latest he’s stayed up but today’s shift was particularly exhausting. Maybe it’s the full moon or something, ‘Mercury in Gatorade’ as Mikey would sometimes call it.

“Hello?”

Shit. He totally just fucking zoned out on you.

“Apologies ma’am, I didn’t quite catch that. Would you mind repeating it?” Great, he just extended this call by about 2 minutes.

“Oh, that’s alright! I’m dealing with an issue with my laptop’s ability to open programs fast. It’s taking forever just to open something and I’m not quite sure why.” You repeat your issue, quietly sighing as you aimlessly move your mouse around your screen, hoping that the guy on the other side will be able to help with you.

Donnie immediately knows what the problem could be; slow processing speeds a fairly common issue for him but thankfully an easy fix.

So he starts by asking the standard questions: do you have any programs that take a lot of space? Any tabs open that you aren’t using? Anything running in the background?

When you tell him ‘no, no and no’, that’s when he sits up from his chair and squints his eyes. If those aren’t the cause of your laptops slow speed then what could it be?

“Well,”

Ah, there it is.

“I do play a few games but those have never caused me problems before. Could that be it?”

Normally Donatello’s irritation would increase when the customer would ‘suddenly remember’ something that could be pausing their problem. You, however? Didn’t spark that within him for some reason. In fact, besides your calm demeanor, it’s the way you spoke so kindly to him combined with the fact that you also game apparently that has Donnie not wanting to snap at you.

“Like what?” He asks, being sure to keep it professional.

And when you list his all time favorite game among some others that he’s obsessed with, he has to practically force himself to not totally geek out. Sure he’s played some of the popular games nowadays like League or Valorant, but hearing you say that you modded some old PS1 games to play on your laptop practically skyrockets his excitement.

Which in turn makes his headache pound harder.

He’s unable to keep himself from hissing when a pang shoots right through his skull, knowing you heard it when you trail off your sentence.

“Are you alright?”

Maybe it’s because he’s had a long day or maybe it’s because this seems to be shifting into a migraine, but the concern and sincerity in your voice makes an odd feeling bubble in Donnie’s chest. Surely no one would ever be genuinely worried over an I.T guy, not when you have more pressing matters on your hands.

“My apologies miss, I’m just uh, dealing with a bit of a headache right now. Although I think it’s turning into a migraine.” He grunts through his clenched jaw, swinging carefully around in his chair as he searches for his bottle of Advil only to suck his teeth when he shakes the container and hears absolutely nothing rattling around.

“Oh no, I’m sorry! Do you want to go grab some medicine? I don’t mind waiting.”

The corner of Donnie’s lip twitches upward. He brings his hands to massage at his temples, the motions doing something to relieve the tension in his head but not nearly enough.

“I unfortunately just discovered that I’m out of medicine. But that’s alright, I’ll pick some up after this call.” He doesn’t bother hiding his sigh, settling back in his seat as he prepares to ask you more questions to help you out.

“What about any oils? Got any of those? Usually lavender or peppermint do the trick.” You put him on speaker and go to your Safari on your phone to begin looking up other remedies, wanting to assist this poor I.T man.

Donnie’s not quite sure why you’re trying to be helpful but at this point he doesn’t exactly care, the throbbing getting worse by the second.

“It could also be too much pressure, literally, around your head. Do you wear headbands or anything like that? Could also be your headphones.”

“No, no headbands. And my headphones have cushioning all around so not those either.” He responds, debating on texting Mikey to bring him the peppermint oil that April bought for Splinter last Christmas.

“Ah, a man of comfort.” You laugh, fingers quickly typing in your question into the search engine.

Donnie finds himself smiling faintly at the sound, a fleeting thought of ‘Wow, I want to hear that again’ passing through his brain.

“Well, I can’t use regular headphones for gaming. I’m also a fan of those games that you play.”

You blink in surprise, your scrolling faltering for half a second before continuing on.

“No way, really?”

And so you talk for the next 20 minutes about said games; reliving memories, talking about specific moments you wish you could experience again, the soundtracks, the characters. Everything.

For the first 10 minutes, Donnie kept reminding himself that he was just prolonging his work call, that he should drive the focus back onto your issue so he can hang up and clock out. But the more he talked to you, the more he said ‘fuck it’ and allowed himself this one rare moment of normalcy.

He also nearly forgot about his raging migraine, until it pleasantly reminded him that it was still present with a sharp stabbing pain behind his eyes.

It’s what snaps him back to reality, his face grimacing from the white hot torment happening in his skull.

“I’m so sorry, we should really get back to your computers issues.”

“Oh, right. Sorry.”

God, why did he feel so awful saying that? And why did it make his stomach twist when hearing just how disappointed you sounded? It’s something he’ll have to dissect later, not when he’s already 30 minutes past the standard call time for support.

“Let’s see what we’re working with here.”

This is one of the rare times Donnie wishes he wasn’t so smart with technology because in less than 5 minutes he solves your problem. He wishes he could just be a little average to talk to you more even if it’s computer stuff.

“Alright, you shouldn’t have a problem anymore. Anything else I can help you with?”

Please say yes please say yes please say yes.

“No, I’m all good. Thank so much Donatello!”

“Donnie! You can call me Donnie.”

Fuck.

“Just your friendly I.T tech support here to help you 24 hours a day.”

Double fuck.

Why did he say that? It’s standard spiel protocol but still, how utterly lame…

You can’t help but giggle at him, your cheeks hurting from smiling so much from this total stranger.

“Alright then, Donnie. I’ll know who to ask for if I ever need help again.”

He smiles and asks for your name, just so he’ll know who he’s talking to if you ever do call again. He repeats it back to you once you tell him, the word rolling off his tongue in such a way that makes you feel giddy and grinning like a kid in a candy store.

“Have a good night, please don’t hesitate to call back if you’re still experiencing technical difficulties.”

And by Darwin he hopes you do.

[oliviamaitlandauthor]

Comprehensive List of Tips for Self-Publishing Authors

Cover Design

"Never judge a book by its cover" is a philosophy very rarely followed by most readers, so it's important to make sure your cover is as eye-catching, aesthetically pleasing, and true to your story as possible. The cover should encompass what your story is about and it should give the reader a glimpse into the world you've spent years creating.

For most of us who are not artistically inclined, trying to create a cover design on our own is incredibly challenging. When you find yourself unable to generate an exemplary product, you may need to turn to a freelance designer or a company that specializes in poster/book cover graphics. Here are some options for you to explore:

Fiverr - budget-friendly, ample reviews from previous customers, and examples of work are provided by the designer, but make sure to be aware of AI use so your product is made authentically.

BespokeBookCovers - this company asks that you give a short synopsis of your book, along with some basic details, then you will be contacted to discuss more about what you are looking for. They do require a 50% deposit prior to beginning the design, but you do receive the product within 12 business days. They also ensure you are completely satisfied with the product before the transaction is complete. This company may not be the best for fantasy authors as most of their covers have more of a Colleen Hoover-esque aesthetic.

Miblart - This is a wonderful cover design company for fantasy writers, as evident in the examples provided on their website's home page. They do not require prepayment and offer payment installations in case the total cost at once puts a financial strain on you.

Editing and Formatting

Similarly to traditional publishing, you need to thoroughly self-edit your work before submitting it for professional editing. Suppose you feel as though you are proficient enough in editing that you do not require professional services or you cannot accommodate the cost. In that case, I suggest using workbooks or software to make sure your grammar and syntax are as high quality as possible. Here is a list of editing tools that can help you review your work:

Grammarly - a good resource for spelling, but it often flags intentional word-choice and sentence structure to make it more simple, which may be incompatible with your writing style. Also be aware of incorrect suggestions.

The Copyeditors Handbook - offers a guide to book publishing and addresses common writing errors. Does come with a workbook to help you exercise your skills.

It's also important that you understand the risks of self-editing. Sometimes it's hard to see flaws in your own story/writing because you already know all of the details. The reader does not have this knowledge, so certain plot points, wording, or details may be lost on them. Having a second set of eyes is incredibly beneficial to help you solve this problem. Here are some outside editing tools:

UpWork - allows you to list a job and review applicants. Each applicant is verified to be real, and you can sample some of their work and their credentials by viewing their profile.

Reedsy - employs Big Five editors to find a proper match for your writing

Raab & Co. - a self-publishing company that helps match you to a professional editor

ISBN

An ISBN number can help readers identify and find your book across multiple platforms, given that an ISBN is a unique number. You can buy an ISBN through Bowker or ISBN.org. An ISBN number on this website costs about $150 USD. This is not a necessary step, so no worries if you don't get one. It simply helps your book be more recognizable and appear more professional.

Pricing

The best way to figure out how to price your book is to look at similar publications on the platform you intend to publish on. Amazon is the most common, so look at your options. Generally, you can publish the book for a fixed price, or you can use Kindle Unlimited. Here's a list of pros and cons for Kindle Unlimited:

Pros:

Paid per page read, which is amazing for longer works or series

Saves a lot of time and effort as most of the work is done by Amazon, and it can generate more income than other platforms

Gain popularity because each time someone checks out your book or adds it to their library, it counts as a sale in your sales rank, which can boost your profile

Cons:

Unable to publish more than 10% of your book on any other platform while it is available on Kindle Unlimited, which limits your ability to reach a greater audience

Sometimes the length of the book affects income more so than the quality of the writing itself, so your book may be incredible well-written but have a lower sales rank.

[pareidoliaonthemove]

A New Policy

Part 1: Memo

Memo

From: Scott Tracy, CEO

To: All Employees, Tracy Industries and Subsidiaries

Re: Service Blacklist

Due to recurrent events, Tracy Industries and all Subsidiaries Companies are now exercising their right to refuse service and custom to certain potential customers and suppliers.

As such the Service Blacklist is now online for all employees to access and view, the Blacklist outlines the reasons why persons and organisations have been Blacklisted, along with a comprehensive list of known aliases and affiliated organisations.

All Public-Facing Roles, Sales, Accounts and Warehousing, will receive training in the new Service Blacklist, and how to integrate it within their daily routines. Your Section Manager will provide details of when and how this training will be presented.

The Blacklist is now integrated into all accounting and ordering software. Any attempt by employees to deliberately circumvent this restriction without appropriate authorisation will be subject to immediate and stringent disciplinary action. HR will begin rolling out the information packages on how this infraction will be dealt with within the week.

If employees encounter a situation where they believe the blacklist has been erroneously applied, or if blacklisted persons or organisations attempt to force employees to act against the strictures of this memo, employees are to use the in-house DM system.

Address request for assistance to ‘Blacklist: Situation’, and detail your name, section, and link to the order/correspondence relevant to the situation, and a representative with the authority to resolve the issue will contact you within ten minutes.

Thank you for your assistance in maintaining the ethics and integrity of Tracy Industries, and your part in making the world a safer place.

Scott Tracy

Service Blacklist Quicklinks:

Blacklist: Situation DM Channel

Francois Lemaire

Langstrom Fischler

Howard Yost

‘The Hood’

[cortosis-ct]

The Bad Batch and their jobs (Modern AU)

In my headcanon they all started out as soldiers. After getting out and accidentally acquisiting Omega, they desperately need money and take any jobs they can get. Eventually, everyone finds something they actually like.

Hunter:

Retail sales associate aka Walmart slave and getting yelled at by Karens all day. He's also doing freelance cleaning jobs, the grosser the better the payment. Think hoarder apartments with fifty cats or scat orgy hotel room cleanup.

He works hard on getting his record cleaned up and eventually secures a job at the fire station. He becomes a firefighter and will eventually be a lieutenant and later captain.

Tech:

Fast food worker which means lots of being yelled at by hangry people who are unhappy with the way their BigMac was stacked. He takes any extra shift he can get.

After several failed rounds of applications, he hacks into a big company's system and puts his name on top of the candidate list. He ends up supervisor for some bank insurance IT stuff with lots of numbers.

Wrecker: Miner. It's hard work and long hours in the dark. He actually earns the most of all of them but that's because it's fucking dangerous and depressing.

The leading instructor for the demolition expert trainees blows up. Wrecker, having had professional training in the military and lots of experience at not getting blown up (again), is their best take so he becomes their new instructor for the new hires.

Crosshair: Nobody is really willing to hire him so he's an unlicensed taxi driver most nights. (He hates everything about it.) He also signed up as a freelance roadkill collector job in Hunter's name and takes the calls when he doesn't have passengers.

He meets railroaders when cleaning up railkill one night. When smoking he mentions how much he hates being a taxi driver and the railroaders recruit him for their company. He becomes a traindriver and finally doesn't have to interact with his passengers.

Echo: They call it online sales associate marketer and customer service advisor. He calls it tele-scam-marketer. Many people yelling at him but at least he can work from home.

At a parent-teacher conference of Omega's school he helps another parent with a technology problem. He's like: "I tried to get rid of that problem for hours and you did it within five minutes. You gotta be a master software engineer." and Echo's like "I get payed to get yelled at as a telemarketer". Turns out the guy is an HR associate at an IT company and gets Echo a proper job.

[justforbooks]

Mike Lynch

British tech entrepreneur who sold his Autonomy software group to Hewlett-Packard and was later cleared after a long-running US fraud case

Mike Lynch, who has died aged 59 in the wreck of his yacht, was sometimes described as “Britain’s Bill Gates”. It was a huge exaggeration, but Lynch could claim two parallels with Gates: he developed world-leading technology (in his case in machine learning or AI) and, unlike so many UK scientists, he learned how to turn it into commercial success.

Such was this success that his company, Autonomy, was valued at $11bn when he sold it to Hewlett-Packard in 2011, but the fall-out from the sale would come to overshadow his technological achievements, and lead to a national debate about the circumstances in which UK citizens may be extradited to the US.

Lynch founded Autonomy with two partners in 1996. Its software enabled a computer to search huge quantities of diverse information, including phone calls, emails and videos, and recognise words. He told the Independent in 1999: “The way our technology works is to look at words and understand the relationships because it has seen a lot of content before. When it sees the word ‘star’ in the context of film, it knows it has nothing to do with the word moon. Because it works from text, it can deal with slang and with different languages.”

Autonomy became a leading company in Cambridge’s Silicon Fen cluster and established a base in San Francisco. “We knew we had to be successful in America. It was a question of ‘Go West young man, go to San Francisco and be ignored.’ They found it hard to believe that anyone from England could have anything powerful.” Lynch found what he called the “cold-hearted schmooze” to secure funding tough.

But Autonomy’s software, enabling computers to identify and match themes and ideas, and sort mammoth amounts of data, was licensed to more than 500 customers, including the US State Department and the BBC. It was listed on Nasdaq in 1998 and on the FTSE 100 in November 2000, although its value of £5.1bn would be halved within a few months in the collapse of the technology boom and accusations of over-promotion. In 2005 it bought a major US rival, Verity, for $500m.

Lynch’s profile rose with it. In 2006 he was appointed OBE for services to enterprise and the following year joined the board of the BBC. In 2011 he became a member of the government’s Council for Science and Technology, and was named the most influential person in UK IT by Computer Weekly. In 2014 he was elected a fellow of the Royal Society.

Though quietly spoken, he had a reputation for toughness, coloured by a liking for James Bond, which led to Autonomy conference rooms being named after Bond villains, and a tank of piranha fish in reception. (Lynch claimed it belonged to one of his business partners.) Challenged about a company culture where people were “a little fanatical”, he replied: “This is not the place for you if you want to work 9 to 5 and don’t love your work.”

Born in Ilford, east London, to Michael, a firefighter, and Dolores, a nurse, and brought up in Chelmsford, Lynch won a scholarship to the independent Bancroft’s school in Woodford Green, before taking a natural sciences degree at Cambridge, where his PhD in artificial neural networks, a form of machine learning, has been widely studied since.

A saxophone player and jazz lover, he set up his first business, Lynett Systems, while still a student, to produce electronic equipment for the music industry. Later he would attribute some loss of hearing to adjusting synthesisers for bands. He quoted his own experience to highlight the difficulties of finding funding for startup businesses in Britain. He finally negotiated a £2,000 loan from one of the managers of Genesis in a Soho bar.

Lynch’s next venture came out of his research. In 1991 he founded Cambridge Neurodynamics, specialising in computer-based fingerprint recognition. Then he established Autonomy.

The pinnacle of his success appeared to come in October 2011 when Autonomy was purchased by Hewlett-Packard for $11bn and Lynch made an estimated $800m. Shortly afterwards he established a new company, Invoke Capital, for investment in tech companies, and he and his wife, Angela Bacares, whom he had married in 2001, invested about £200m in Darktrace, a cybersecurity company.

But just 13 months after the Autonomy sale, HP announced an $8.8bn writedown of the assets “due to serious accounting improprieties, disclosure failures and outright misrepresentations” which it claimed had artificially inflated the company’s value. The authorities investigated, and while the UK Serious Fraud Office found insufficient evidence, in 2018 the US authorities indicted Lynch for fraud. Soon after, Autonomy’s chief financial officer, Sushovan Hussain, was found guilty of fraud and sentenced to five years in prison.

In March 2019 HP followed up with a civil action for fraud in London. Lynch spent days in the witness box as the civil action stretched over nine months. It ended in January 2022 with the judge ruling that HP had substantially succeeded, but that damages would be much less than the $5bn they had claimed.

Meanwhile the US authorities sought Lynch’s extradition on criminal charges of conspiracy and fraud. In spite of representations by senior politicians and accusations that the US authorities were attempting to exercise “extraterritorial jurisdiction”, a district judge ruled in favour of extradition.

An application for judicial review and a further appeal failed, and in May 2023 Lynch was flown to the US to be held under house arrest in San Francisco, with the prospect of a 25-year sentence.

Charged with wire fraud, securities fraud and conspiracy, on 18 March this year Lynch pleaded not guilty, alongside his former vice-president of finance, Stephen Chamberlain. On 6 June, they were found not guilty of all charges. Chamberlain died after being hit by a car on 17 August.

Lynch declared that he wanted to get back to what he loved doing – innovating. But he had little opportunity to do so. He soon embarked on a voyage to celebrate his acquittal, with family, colleagues and business associates. It ended with the sinking of his yacht, Bayesian – named after the 18th-century mathematician, Thomas Bayes, whose work on probability had informed much of his thinking – in a violent storm off the coast of Sicily.

Lynch is survived by his wife and elder daughter, Esme. Their other daughter, Hannah, was also on board the Bayesian.

🔔 Michael Richard Lynch, technology entrepreneur, born 16 June 1965; died 19 August 2024

Daily inspiration. Discover more photos at Just for Books…?

[sixstringphonic]

“A recent Goldman Sachs study found that generative AI tools could, in fact, impact 300 million full-time jobs worldwide, which could lead to a ‘significant disruption’ in the job market.”

“Insider talked to experts and conducted research to compile a list of jobs that are at highest-risk for replacement by AI.”

Tech jobs (Coders, computer programmers, software engineers, data analysts)

Media jobs (advertising, content creation, technical writing, journalism)

Legal industry jobs (paralegals, legal assistants)

Market research analysts

Teachers

Finance jobs (Financial analysts, personal financial advisors)

Traders (stock markets)

Graphic designers

Accountants

Customer service agents

"’We have to think about these things as productivity enhancing tools, as opposed to complete replacements,’ Anu Madgavkar, a partner at the McKinsey Global Institute, said.”

What will be eliminated from all of these industries is the ENTRY LEVEL JOB.  You know, the jobs where newcomers gain valuable real-world experience and build their resumes?  The jobs where you’re supposed to get your 1-2 years of experience before moving up to the big leagues (which remain inaccessible to applicants without the necessary experience, which they can no longer get, because so-called “low level” tasks will be completed by AI).

There’s more...

Wendy’s to test AI chatbot that takes your drive-thru order

“Wendy’s is not entirely a pioneer in this arena. Last year, McDonald’s opened a fully automated restaurant in Fort Worth, Texas, and deployed more AI-operated drive-thrus around the country.”

BT to cut 55,000 jobs with up to a fifth replaced by AI

“Chief executive Philip Jansen said ‘generative AI’ tools such as ChatGPT - which can write essays, scripts, poems, and solve computer coding in a human-like way - ‘gives us confidence we can go even further’.”

Why promoting AI is actually hurting accounting

“Accounting firms have bought into the AI hype and slowed their investment in personnel, believing they can rely more on machines and less on people.“

Will AI Replace Software Engineers?

“The truth is that AI is unlikely to replace high-value software engineers who build complex and innovative software. However, it could replace some low-value developers who build simple and repetitive software.”

[itsbenedict]

okay, so- the past three days have been pretty insane, hence no to-do lists. did not know hour-to-hour what in the hell i'd have to do next.

monday morning, there was a company meeting, and it was announced that we were being sold. this was not... the most surprising thing in the world, because about a month ago there was this sudden hasty push by the top to reorganize the business into distinct independent units that didn't depend on shared services. like, what else would the point of doing that be, if not to sell off pieces of the business? sure, they said that wasn't happening, but who the hell was fooled by that?

so i used to do most of my work on these projects for this one specific business unit, building and running a bunch of middleware API integrations for our learning management system. but my boss, who used to be in charge of the dev team generally, got assigned to this totally different unit- and she liked me enough that she pushed really hard to get me reassigned to her unit.

so i was already conflicted about that:

i really like my boss- she's really understanding of my need for flexibility to work on my side projects, she only cares that i get the work done (and even with many side projects, i still consistently exceed expectations and get a full-time workload done ahead of schedule), and she was pushing hard to get me a raise against upper management who'd taken to using covid austerity as an excuse to never give anyone any raises ever. and the team assigned to this unit didn't have any senior devs who could handle a big infrastructure transition, and i'd just become AWS certified, and without someone like me, my coworkers assigned to that unit would be in some hot water. plus, after the transition, maintaining a reduced suite of products would probably be easier day-to-day.

but on the other hand, all my projects in the other business unit, with the LMS- those are pretty vital, and the nature of the contracts with those clients necessitates frequent maintenance and changes. my code for those integrations is bad, for various reasons but mainly that there is no dev environment for testing changes. it's fundamentally about managing production data in databases we don't directly control, so every change has to be done very quickly and carefully, with no room for big refactors to clean things up (and risk breaking stuff). it's a mess, and no one in the other business unit is prepared to take it over. plus- i liked working directly with clients, doing work where if i did the work someone was appreciative of the work. it was motivating!

ultimately, i decided to trust my boss and follow her to the other business unit. we weren't completely splitting from the rest of the business- i'd still be able to train up someone else to take over my projects, we'd still have the shared customer accounts management software, and- crucially- i'd still have the boss who understood my needs and had no interest in squeezing value out of me.

so i went on vacation for a couple weeks right after committing to that decision- and then i came back on monday, and that day they announce we're being sold.

also that my boss is fired and being replaced by someone from the new company.

also that we have two months to completely disconnect all our products from shared service infrastructure and rebuild our own.

also no takesies-backsies, the acquisition agreement included terms that the former company not hire back any of the sold-off employees or even discuss the acquisition with them at all. no chance to react to the new information except to sign the new offer letter by close of business on Wednesday.

i was unhappy about this! can you tell???

so my first thought was- okay, this is bullshit. i still want to work for the LMS people, the LMS people still want me to work for them, there has to be a solve here. so i go to the guy in charge of that division, who also wants me to keep working there, and he says okay i'll have our lawyers look into it.

and then... he gets back to me sounding like a robot, "i am unable to discuss this further with you at this time", which is so obviously out of character for the guy that i can tell legal's thrown the book at him. i talk to legal myself- it's a dead end. they can't- they're unable to even talk about why they can't talk about it, because obviously this deal was engineered to prevent me from doing exactly what i'm trying to do here.

so i go at it from the other angle. president of the sold company, now a wholly-owned for-profit subsidiary of a nonprofit organization (is that even allowed???), i explain to him, hey, this is a mistake, i'm only here because my old boss really wanted me to be on her team, surely you can let me go continue doing my actual job?

nope.

so then i start playing hardball.

the salary they're offering me is, adjusted for inflation, less than the salary i was offered two years ago, which had come with the (entirely failed) non-promise that i'd be bumped up to a certain level very quickly after some formalities re: the employment structure. i explain, in detail, how upset i am with the entire state of affairs- and i threaten to walk, which i am allowed to do. i'm not required to sign their new contract- i'd need to go job-hunting, sure, but i have money in the bank, i can afford to do it, and i could definitely get a better deal somewhere else.

this is a tense situation! my old boss knew this team needed me- but they unceremoniously fired her while she was on vacation, so her opinion doesn't mean dirt to them apparently. it's unclear how vital i really am to this- they could maybe train up one of the other devs to handle the AWS stuff.

and on my side- if i walk, that's it. all that horrible messy code for the LMS stuff- i don't get two months to train someone else up and write documentation and do some housecleaning. i'm gone! my horrific dirty laundry (and hours and hours of regular maintenance work) gets handed off to some other dev who's totally unprepared for it, and that person inevitably puts a curse on my entire family line as retribution for me leaving them holding that intolerable bag. i don't actually want to walk, because then i end up the bad guy in the eyes of people i respect and care about.

(also i'd have to do a job hunt and that shit is so god damn annoying you have no idea you probably have some idea.)

so i tell the guy, look- i can do better. i'm basically starting over doing harder work at an unfamiliar company, and if i'm doing that anyway, why not do it for someone who'll pay me? if you don't give me X amount of money, i'm walking out, and now you don't have an infrastructure guy during the two-month window you have to migrate a shit-ton of infrastructure. i am a serious dude and you can't just fuck with me!

(and inside i'm like:

because oh god i am not a serious dude i am so easily fucked with what if i'm pushing my luck too hard)

and he lets me fuckin' stew. 5:00 on wednesday i need to have either signed a contract or not signed a contract, and he hedges and goes to talk with the higher-ups and makes no promises, and i have no idea whether it's because i scared him or if he's trying to work out how to replace me or what. all this negotiation has been eating my brain for the past couple days and it's coming down to the wire-

and then a couple hours before the deadline he gets back to me with a counteroffer. it's less than i was asking, because that's how negotiations work, but it is more than i was making when i was brought on, by a good 10k.

so now it's on to round two. i'm gonna stick around for this two-month period, make this transition work, clean up my mess and take care of things with my now ex-coworkers- and then if they haven't either proven their management is tolerable or given me a crystal-clear path to advancement, we're back to the standoff- except this time, they'll have a good idea of exactly what it is they stand to lose.

haaaaaaaaaaaaaaah. okay. okay. yeah. so that's dealt with for the time being. i can breathe now. we'll see how it goes. fuck.

[skuthus]

Products I love

Seldom do you find an item or service that works so well, you don’t need to get another one. It’s a rarity these days to find anything of permanence, and it seems the concept itself has been eschewed by consumers and capitalists alike, both preferring a model of impermanent, infinite upgrades to a be all, end all product that lasts a lifetime.

However, for me, ownership matters. Being able to keep and reuse something without having to reactivate or repurchase it is essential to how I interact with the world around me. I find great pleasure in mastering an object, learning every way it can and cant be used, and once understood, using it like an extension of myself.

Many companies have spent lots of money convincing consumers that long-term ownership is antithetical to being wealthy, fulfilled, and productive. They of course have a vested interest in this position: If they can convince you they are right, they succeed in duping you into spending a lot more money on the latest products, or attaching yourself to an upgrade cycle that keeps you invested in their ecosystem, on their terms.

Their commitment to this position goes deeper and can be even more sinister. Some companies will even design their products with timed obsolescence, either with hardware that wears out or fails (batteries, backlights), with hardware checks or verifications (touchID buttons, processors) or most immorally, with software locks, like the inability to upgrade the product or inability to install a different OS.

If you think they do this for your benefit, you are a fool. Many arguments could be made: “the battery becomes dangerous after a certain amount of time”. Maybe so, but then why did the company *glue* the battery into the phone, and why isnt it easily replacable? “TouchID security has improved, its insecure to use a phone with the old system” Okay, but then why isn’t the consumer given the option to boot the phone with a different OS to use in a way that security isnt a factor? Such as a webcam or door bell or any number of infinite uses the phone still has. “We prevent the computer from being reused if its owner has not removed activation lock, rendering it into a brick” Sure, it might deter theft for now, but what about 10 years from now, when it sits in a closet, activation code and login long forgotten, and ends up at the local donation center? Will it never be reused again? all that goes into the trash?

I reject the notion that the company knows better than I do what to do with the product I purchased. I reject that I should essentially shackle myself to a product ecosystem for my own protection, and that I am somehow incapable of operating without the hand holding of some mega corporation who thinks of me as a number. I reject the condescending, hostile attitude companies have towards me, which makes them think kneecapping a products capabilities is in any way appropriate.

With all that being said, there is hope. Not all companies are as hostile towards users, though you still shouldn’t trust them farther than you can throw them. There are diamonds in the rough, that purposefully make products that last a lifetime, and treat their customers with the dignity and respect a paying patron deserves. Here is a small list of products I swear by, why I trust them, and how I use them.

1. Casio/G-Shock - I have owned Casio watches my whole life, some as long as 20 years. Between the two, G-shock has the more ‘lifetime resilient’ products, but standard Casio watches are so damn affordable, its impossible to fault them even if they arent as resistant to water or ballistic damage. Even their entry level watch, the F-91W, boasts 30m of water resistance, and is used by CEO’s and terrorists alike. Unbeatable for ~$10.

2. Leatherman - Leatherman tools have been a staple for tinkerers and handymen for 40 years. The tools they make are hyper functional, affordable, sturdy, and have a lifetime guarantee. For ~$100 you can get a tool that you will never replace, never break, and never regret. Any leatherman will do.

3. Gerber Shard. It’s $7, sits on my keys, and never fails to open boxes. I dont even think about it. It can go on the plane. It’s perfection.

4. Nintendo DSi - Probably not the nintendo product you expected to see on this list, but hear me out. The DSi is cheap (~$70 these days), its hackable, its very durable, and it can play GB, GBC, GBA, DS, DSi, and NES games with ease. The over/under on usability to price is insane. Get one, hack it, never get another one.

5. Kindle/Kobo - Whichever you choose, if you get the newer waterproof variants, you wont be disappointed. This is essentially a single use product, but it does that thing perfectly. Carrying my entire life of reading in my bag, to be accessible whenever I have a few minutes, is sublime. The screen, if you can call it that, looks like paper and once you get used to it, is superior to a book due to the backlight. If I died tomorrow, you would find this somewhere on my person.

6. Logitech Keyboard. Doesn’t matter the model, but choose carefully. The one you buy will literally never break. I have a K120 I bought in 2010, because it was $8 and I needed a starter keyboard. I used it until 2015, at which point I brought it to work, where it stayed in use until 2019, where it now sits in a box as a backup keyboard. It has far exceeded 10 million keystrokes and shows no sign of wear. It will outlive me.

7. Thinkpad X200/s - Thinkpad’s early ought compact server laptops remained a standard for infrastructure workers for a decade, which means companies around the world purchased millions of them. I purchased mine from a failed accounting firm in 2011 for $50. I upgraded the RAM and hard drive, disassembled the machine for cleaning, and rebuilt it completely in about an hour. To this day it powers on, works quickly, and runs modern operating systems. The resolution of the screen is 1600x900, which is more than enough to feel modern. Computers are often thought of as not being future proof, but Thinkpads prove that this is only true if the company building them doesnt give a damn.

8. Minaal Carry On Travel Bag. This one is on the expensive side (~$300) but I have never had a better experience with a product. Fits in carry on, carries 14 days of clothes and a laptop/tablet/ebook. Zips open like a suitcase, for packability. Comes with a rain jacket for the bag. Has a lifetime warranty, but is so incredibly durable that you probably wont need to replace anything other than the zipper pulls. I use it for every trip I have taken since purchased in 2013, and I will never stop using it.

9. Fisher space pen. The only pen I own, and it stays strapped in my bag for the occasional use. It was $15, is small, all black, and indestructible. Has a nice patina after years of sliding in and out of a bag. Ink is replaceable and cheap.

10. Doc Martens. These boots are legendary, hardly worth mentioning due to their absolute ubiquity. You probably already own a pair. If you don’t, get one. They are perfect, indestructible, fashionable, and affordable. Forget about Red Wing, forget about Timberland. This is all you need.

[kafus]

You mentioned making proper genned event pokemon, but what does that entail?

depends on the event in question!

back in the day during gens 3 and 4, IRL event distributions were often handled by running a custom GBA cart with the event distribution software and hooking up to other GBAs via link cable or with the wireless adapter, or a custom DS cart that took advantage of the DS' innate wireless compatibilities. obviously all of these carts were meant to be sent back to nintendo or get destroyed, but that... just did not happen to all of them lol. (there are also a few local distribution softwares for 3DS and stuff but wayyy less common)

you can actually buy gen 4 distribution carts for an excessive amount of money, though i can't in good conscience recommend looking for gen 3 distribution carts, they're INCREDIBLY rare and most of the listings you'll find for them on ebay are 100% fake and are scamming you out of hundreds of dollars, and most people don't know how to tell the difference unfortunately.

that being said, i'm not recommending you buy these at all actually, because most of the ones in physical circulation have been dumped online and can be downloaded. the digiex forums contains them, and you can download these and run them on actual hardware and roleplay being the toys r us/gamestop/etc employee and distribute to themself just like how it would have happened back at the time of the event lmao. for the DS ones it's easy with a hacked 3DS and twilight menu, but for GBA you'd need a GBA flashcart and the associated link cable/wireless adapters + two GBAs. this can also be done on emulators with support for local connection between two windows and has the same exact effect as doing it with real hardware, it just feels cool to do it with real hardware (pictured below is an ancient video i took of me distributing 2005 Aura Mew to myself with the actual software made by nintendo, running off a flashcart. i took this years ago and the quality is ass and my positioning is awkward sorry lol. my room doesn't even look the same...)

as for events without distribution software, old gen ones have the DNS exploit, which you can find simple instructions for here. this is much easier with gen 5 than gen 4 - you can find gen 4 help i wrote here. these restore all online functionality in the old games, including mystery gift - trying to grab a mystery gift from the internet will allow you to download pretty much any event in the game (though the one it gives you is random and you'd have to try over and over to get the ones you want). the data of these events is 100% identical to how the events actually were at the time of distribution, like completely indistinguishable, so it's a safe way to get those mons to bank and home, though you may want to change your DS date to the same date as the event in question so it doesn't look weird.

as for 3DS there is no fancy stuff like the above, you'll just want to go to project pokemon's public event gallery and browse for what you're looking for, which also provides a link to instructions for injecting these in your games. it's worth noting you can also inject all the gen 3-5 events that have been documented/archived this way, it's just less interesting than the above methods imo. this is probably the least legitimate feeling option but the data is still identical and well. other than elaborate glitches or something that's the best its gonna get. it's likely once 3DS servers shut down next year that eventually a DNS exploit-adjacent service will pop up for gen 6 and 7...

btw worth noting that gen 4 is the only gen where the name rater literally only checks for TID and doesn't even consider the "fateful encounter" flag that event pokemon are usually given, so you can RNG manip a matching trainer ID and then nickname event mons you aren't supposed to be able to nickname fully within the limits of the original game and hardware LOL. that isn't related to your question i just think it's funny that you can do that and it's technically completely legit

anyway sorry for the long ass answer i just find mystery gifts fascinating and it deserved me being a little more comprehensive

edit: oh yes and there's certain event mons that are still able to be obtained without all this wacky stuff, ie the pokemon colosseum bonus disc gives out infinite jirachis and they just released that as a preorder bonus back then. so worth looking at options for distributions like that too if you need a species of mythical or whatever!

[promodispenser]

Leveraging XML Data Interface for IPTV EPG

This blog explores the significance of optimizing the XML Data Interface and XMLTV schedule EPG for IPTV. It emphasizes the importance of EPG in IPTV, preparation steps, installation, configuration, file updates, customization, error handling, and advanced tips.

The focus is on enhancing user experience, content delivery, and securing IPTV setups. The comprehensive guide aims to empower IPTV providers and tech enthusiasts to leverage the full potential of XMLTV and EPG technologies.

1. Overview of the Context:

The context focuses on the significance of optimizing the XML Data Interface and leveraging the latest XMLTV schedule EPG (Electronic Program Guide) for IPTV (Internet Protocol Television) providers. L&E Solutions emphasizes the importance of enhancing user experience and content delivery by effectively managing and distributing EPG information.

This guide delves into detailed steps on installing and configuring XMLTV to work with IPTV, automating XMLTV file updates, customizing EPG data, resolving common errors, and deploying advanced tips and tricks to maximize the utility of the system.

2. Key Themes and Details:

The Importance of EPG in IPTV: The EPG plays a vital role in enhancing viewer experience by providing a comprehensive overview of available content and facilitating easy navigation through channels and programs. It allows users to plan their viewing by showing detailed schedules of upcoming shows, episode descriptions, and broadcasting times.

Preparation: Gathering Necessary Resources: The article highlights the importance of gathering required software and hardware, such as XMLTV software, EPG management tools, reliable computer, internet connection, and additional utilities to ensure smooth setup and operation of XMLTV for IPTV.

Installing XMLTV: Detailed step-by-step instructions are provided for installing XMLTV on different operating systems, including Windows, Mac OS X, and Linux (Debian-based systems), ensuring efficient management and utilization of TV listings for IPTV setups.

Configuring XMLTV to Work with IPTV: The article emphasizes the correct configuration of M3U links and EPG URLs to seamlessly integrate XMLTV with IPTV systems, providing accurate and timely broadcasting information.

3. Customization and Automation:

Automating XMLTV File Updates: The importance of automating XMLTV file updates for maintaining an updated EPG is highlighted, with detailed instructions on using cron jobs and scheduled tasks.

Customizing Your EPG Data: The article explores advanced XMLTV configuration options and leveraging third-party services for enhanced EPG data to improve the viewer's experience.

Handling and Resolving Errors: Common issues related to XMLTV and IPTV systems are discussed, along with their solutions, and methods for debugging XMLTV output are outlined.

Advanced Tips and Tricks: The article provides advanced tips and tricks for optimizing EPG performance and securing IPTV setups, such as leveraging caching mechanisms, utilizing efficient data parsing tools, and securing authentication methods.

The conclusion emphasizes the pivotal enhancement of IPTV services through the synergy between the XML Data Interface and XMLTV Guide EPG, offering a robust framework for delivering engaging and easily accessible content. It also encourages continual enrichment of knowledge and utilization of innovative tools to stay at the forefront of IPTV technology.

3. Language and Structure:

The article is written in English and follows a structured approach, providing detailed explanations, step-by-step instructions, and actionable insights to guide IPTV providers, developers, and tech enthusiasts in leveraging the full potential of XMLTV and EPG technologies.

The conclusion emphasizes the pivotal role of the XML Data Interface and XMLTV Guide EPG in enhancing IPTV services to find more information and innovative tools. It serves as a call to action for IPTV providers, developers, and enthusiasts to explore the sophisticated capabilities of XMLTV and EPG technologies for delivering unparalleled content viewing experiences.

[meaningtotellyou]

Here to drop more unsolicited advice, but I made the jump from retail to click clack desk job and I have some tips!

1) list the software your company uses for POS and inventory in your resume just like someone might mention Microsoft Excel or whatever, it indicates that you're software savvy

2) Network with all the people you know who have desk jobs, a lot of switching careers is going to be about having someone help you in the door

3) look at reception and administrative assistant jobs since they rely a LOT on basic customer service skills like being pleasant no matter what and taking instructions, but they'll also give you a shit ton of exposure to skills you'll want on a resume to find your next click clack job

Good luck and godspeed!

THANK YOUUUUUU

[rogha]

I think a lot of subscription services would be doing a lot better if they were more flexible for people to build super custom packages for their needs. like especially software packages like Adobe - like you can get in touch and they’ll sort something out alledgedly but literally if they pushed even something like buy one get one half price without having to reach out I think they would find a lot of people who are like using one Would Get Another if it wasn’t so expensive and are getting by on something else or a moveable license where you can switch to a different software once every 28 days.

This transcription software i was recommended has a certain number of hours per month depending on the tier but allegedly you can get in touch to buy more hours? Like that is a better service. I am using the free version because the only thing I need this software to do is transcribe audio recordings but as soon as my hour for the month is up a window should pop-up directing me to where I can buy more time. I don’t need ten hours a month I need 4 hours every six all at once. I’m tired of looking through long lists of features per tier to see what Paid Tier Gets Me The Handful Of Features I Actually Want Plus A Million I Don’t.

Some of these companies are hoping I’ll use a free trial and forget to cancel so they can have 24 euro or whatever off me per month of my forgetfulness whereas if they were offering closed short term contracts or more personal packages they would have that 24 euro and also. some goodwill. like I don’t wanna jump through so many fucking hoops to use a software for one project and not pay for it for the rest of my life if we are renting these things at least let me say ‘hey I will give you 24 euro to use this for one month and after the month is over revoke my access.’

Maybe it’s all back end stuff and I’m not computer literate enough to understand that all this is far to complicated to execute on in reality and Celtx is actually three different softwares pretending instead of one in-browser software where features could be turned on and off for individual users depending on a personal package they build, but christ on a bike must i be fighting for my life for every single service.

And not to be working in customer service but quality service comes not just from individuals on the metaphorical/actual floor dealing with people but the policies and structures put in place to make accessing that service and that service meeting my actual needs as easy as possible.