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Advocacy, Inc.

Advocacy, Inc. is an independent non-profit that manages the Patients’ Rights Advocate Program and the Long-Term Care Ombudsman Program for Santa Cruz and San Benito Counties.

The Patients’ Rights Advocate Program — a state mandated program charged with rights protection and advocacy for all mental health consumers residing in both counties, and ​to assist recipients of mental health services to exercise their human and civil rights. Patients’ Rights Advocates represent a client's expressed desire as defined by the client as long this is within the bounds of the law and achievable within the Advocate’s resources. Advocates do not determine what is most appropriate for the client, or what may be in the client’s best interest. Rather, Advocates advise clients about their options, and the implications of those options, and assist the client to make an informed choice.

The Long-Term Care Ombudsman Program — authorized under the federal Older Americans Act and administered at the state level. We provide residents of long-term care facilities with access to effective advocacy in order to ensure that they receive the quality of care and quality of life they deserve and are entitled to by law.

Address: 5274 Scotts Valley Dr Ste 203, Scotts Valley, CA 95066 Hours: Mon-Fri 9am-5pm Santa Cruz County Phone: (831) 429-1913 San Benito County Phone: (831) 636-1638 Email: info@advocacy-inc.org Ombudsman Program Email: ombudsman@advocacy-inc.org Website: https://www.advocacy-inc.org/

​24-Hour statewide crisis-line for ombudsman issues: (800) 231-4024

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Central Coast Center for Independent Living

CCCIL promotes the independence of people with disabilities by supporting their equal and full participation in life. CCCIL provides advocacy, education, and support to people with disabilities, their families, and the community. We’re one of a nationwide network of Centers for Independent Living whose philosophy is that we who have disabilities have the right to control our lives and make our own choices. Our wide range of services was designed specifically to assist the community in achieving the best in their independent lifestyle options. Having carefully considered many offerings, we have assembled a variety of core assistive services, which are infused with modern technology, to help those in need. We provide the following services — information and referral; individual and systems change advocacy; benefits assistance; housing assistance; personal assistance services; peer support; independent living skills training; assistive technology, benefits counseling; outreach and education — to persons with disabilities who live in the counties of Santa Cruz, Monterey, and San Benito. Additionally, CCCIL runs the New Options Traumatic Brain Injury Program, one of seven (7) such sites in California. Please contact us today to discuss your goals and needs. We are sure we can help you on your way!

Main Office Monterey County Address: 318 Cayuga St Suite 208, Salinas, CA 93901 Hours: Mon-Fri 8:30am-4:30pm Phone: (831) 757-2968 Email: info@cccil.org

Branch Office Santa Cruz County Address: 1350 41st Ave Ste 101, Capitola, CA 95010 (Located in the State Dept of Rehabilitation Office) Hours: Mon-Fri 8:30am-4:30pm Phone: (831) 462-8720

Website: https://www.cccil.org/

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Transition Age Youth Team (18-25 Year Olds)

The Transition Age Youth Team (TAY) is part of Santa Cruz County Health Services Agency's Mental Health and Substance Abuse Division. This is a Full Service Partnership team funded by the Mental Health Services Act (Proposition 63). This team provides services for young adults who are entering into the Adult Mental Health System of Care. By providing education for young adults and their families, the hope is that they will learn how to live with a mental illness while being mainstreamed into the community with their peers. A primary goal is to help people stabilize their individual symptoms so that they can maintain their independence and live in the community with natural supports. Linkages will be made for social integration, employment and education as well as physical health and substance abuse services. The team embraces a “whatever it takes” approach.

Phone: (800) 952-2335 Website: https://www.santacruzhealth.org/HSAHome/HSADivisions/BehavioralHealth/AdultMentalHealthServices/TransitionAgeYouthTeam(18-25YearOlds).aspx

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TAY (Transition Age Youth)

Transition Age Youth Programs serve current and former foster, probation placement and homeless youth ages 15-24. We provide an array of programs and services including counseling, skills building, a drop-in center, and subsidized supportive housing. Our mission is to support and empower youth in making a healthy transition into successful adulthood.

Address: 530 Ocean St, Santa Cruz, CA 95060 Phone: (831) 226-3536 Website: https://www.encompasscs.org/transition_age_youth

Independent Living Program — The Independent Living Program (ILP) assists current and former foster and probation placement youth aged 15-21 to develop independent living skills and achieve personal, educational and vocational goals to successfully transition to self-sufficiency. ILP services include one-on-one counseling, assistance with obtaining ID Cards, Driving Permits, and Licenses, and workshops on topics such as money management, personal health, finding independent housing, and obtaining financial aid for college. We also have a rewards program that offers youth incentives for pursuing their education and participating in extra-curricular activities.

TAY Drop-In Center — TAY Drop-In Center assists current and former foster, probation placement and homeless youth ages 15-24 in building the skills, self-esteem, and support system necessary to make a successful transition to independent living in the community. We help youth obtain jobs through groups, registration support for college, enrollment in vocational training, housing navigation support, budgeting skills workshops and encouragement on making healthy decisions and choices for their futures. We facilitate a weekly Mom's group to support young moms and their children, have an on-site nurse, and have monthly on-site benefits enrollment. The Drop-In Center is equipped with a cozy living room, kitchen, laundry facility, and computer lab. We offer counseling services, food and clothing donations, as well as a daily hot meal. Most importantly, the Center is a safe place to gain support from peers and case managers.

Transitional Voucher Program — The Transitional Voucher Program (TVP) is a joint program of Encompass Independent Living Program (ILP) and the Santa Cruz Housing Authority. Through TVP, the Housing Authority provides Section 8 Housing Choice Vouchers to a small number of participants, ages 18-24, in ILP. The Section 8 Housing Choice Voucher allows ILP participants to secure private housing in the community and receive federal assistance in paying their rent for up to 36 months. To help participants be successful in their new housing and ultimately transition to paying for housing on their own, ILP Coordinators provide counseling, support, and empowerment to TVP participants in accessing resources and learning new skills.

Transitional Housing Plus — Transitional Housing Plus (THP Plus) is a supportive housing program that serves former foster and probation youth between the ages of 18-24. THP Plus participants receive assistance securing independent housing in the community, and meet regularly with their THP Plus Coordinators to work on independent living goals. Throughout this process, participants receive financial assistance with rent, utilities, food, and educational expenses while also saving money for when they leave the program. They also receive emotional support, life skills coaching, and connections to valuable community resources. Eligible participants have emancipated from the foster care system or an out of home probation placement, and have some form of income to maintain housing as program subsidies decrease.

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CalWORKs Emergency Payment Program (CEPP)

CEPP provides emergency payments for services, information, and referrals to support the continuation of employment and educational goals for participants referred by the county’s CalWORKs program. Please note: in order to participate in this program, you must already be enrolled in, or apply to CalWORKs. CalWORKS Emergency Payment Program provides advocacy, referrals, and guidance for participants who are dealing with merchants, mechanics, service providers, landlords, etc. to negotiate purchases, contracts and service agreements. Participants are also given information about food banks, rental assistance programs, energy assistance programs, or legal and consumer advocacy services, among others. Lastly, the project supplies emergency supportive service payments as authorized by CalWORKs staff.

Address: 406 Main St Ste 308, Watsonville, CA 95076 Hours: 10am-12pm & 1pm-5pm Phone: (831) 763-2147 Ext 260 Email: adrianar@cabinc.org Website: https://cabinc.org/calworks-emergency-payment-program/

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Youth Homeless Response Team (YHRT) — Community Action Board

The Youth Homeless Response Team is a collaborative effort between the Community Action Board of Santa Cruz County and the Santa Cruz County Office of Education. This supportive services program aims to serve unaccompanied youth between the ages of 15-24 who are experiencing housing instability. YHRT services include: housing search assistance, individualized plans and case management, connection to resources and services including education/employment. Eligibility: unaccompanied youth, 15-24 years old, Is either literally homeless, at risk of experiencing homelessness, or fleeing a domestic violence situation, & living in the Santa Cruz County.

Address: 406 Main St Rm 406, Watsonville, CA 95076 Hours: Mon-Fri 10am-12pm & 1pm-5pm Phone: (831) 227-8733 Website: https://cabinc.org/yhrt-tay-navyouth-homelessresponse-team-transitional-ageyouth-housingnavigation/

NOTE TO WAFWC VOLUNTEERS: Apply for this program requires a referral. Encourage caller to reach out to a youth advocate for assistance with referral or to contact TAY directly.

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Transitional Age Youth Housing Navigation (TAY NAV) — Community Action Board

We provide Housing Navigation and Housing Focused Case Management services to young adults ages 18-25 who are in Foster Care and assists with completing FUP vouchers (Family Unification Program). TAY NAV’s goal is to help clients overcome barriers to attaining and maintaining housing. What we do: housing navigation, case management, provide beneficial workshops, build basic life skills, & linkage to any other services etc.

Address: 406 Main St Ste 207, Watsonville, CA 95076 Hours: Mon-Fri 10am-12pm & 1pm-5pm Program Coordinator Phone: (831) 247-2779 Program Coordinator Email: jennesisc@cabinc.org Case Manager Phone: (831) 227-1325 Case Manager Email: melinap@cabinc.org Website: https://cabinc.org/transitional-age-youth-housing-navigation/

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Davenport Resource Service Center (DRSC)

Located ten miles north of Santa Cruz, the Davenport Resource Service Center (DRSC), provides services to support the culturally diverse and low-income population in the rural north coast. Emergency and prevention services we provide include food programs, youth services, senior services, immigration services, and much more.

Address: 150 Church St, Davenport, CA 95017 Hours: Mon-Thurs 10am-1pm & 1:30pm-6pm, Fri by appointment only Phone: (831) 425-8115 Email: IsaiA@cabinc.org, SophiaS@cabinc.org, or HenryH@cabinc.org Fire Recovery Project Email: GraceC@cabinc.org Youth & Family Services Email: GiovaniG@cabinc.org Website: https://cabinc.org/drsc/

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Day Worker Center of Santa Cruz County (DWC) — Community Action Board

The mission of the Day Worker Center is to assist day laborers in Santa Cruz County to secure safe employment, develop job skills, improve wages, and become more fully engaged members of our community. The Center facilitates the employment of day laborers in a safe hiring hall space and through an organized and dignified process. Arrange to have work done anytime throughout the week. Workers are available anytime. Reliable, screened workers can help you with a variety of tasks including gardening, moving, cleaning, painting, building, hauling, clean-outs and more. The Day Worker Center of Santa Cruz County supports the day laborer population and contributes to our community in many ways. Besides providing a location for potential employers to reach workers by phone or email during Center hours of operation, the Center reaches out to day workers who would normally be soliciting work on the streets and informs them about the Center’s services; providing secure, safe employment, developing job skills, improving wages, and helping workers become more fully engaged members of our community.

Address: 2261 7th Ave, Santa Cruz, CA 95062 Hours: Tues-Sat 7:30am-2pm Phone: (831) 475-WORK (9675) Email: mariaR@cabinc.org or LuzMaria@cabinc.org Website: https://cabinc.org/dayworkercenterofscc/

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ALCANCE — Community Action Board

The mission of ALCANCE is to provide under-resourced, at promise, or re-entry youth and adults with economic opportunities and mentoring services. These services incorporate skills development, community engagement, job readiness preparation, linkages to community resources, and youth leadership development. Our services include wrap-around supports such as mentoring, goal setting (roadmaps) focus to thrive in the workforce, at home and community. Other services we provide: Basic needs and wellness assessment, job readiness workshops and one-on one support, resume writing, mock interview, job placement and retention assistance, life skills, linkages to leadership opportunities, and community engagement.

Address: 15 Madison St, Watsonville, CA 95076 Hours: Mon/Tues 3pm-7p, Wed 1pm-7pm, & Thurs/Fri 3pm-7pm Phone: (831) 322-9041 Email: info@cabinc.org Website: https://cabinc.org/alcance/

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Encompass Community Services

A nonprofit organization with about 40 programs county-wide providing services in behavioral health, family and social well-being, early childhood education, housing, and more. We touch hundreds of lives in the community each year by providing access to housing, counseling (for individuals, families and youth), substance use recovery programs Head Start and Pre-K, reentry services, and health and financial services.

Address: 380 Encinal St Ste 200, Santa Cruz, CA 95060 Hours: Mon-Fri 9am-5pm Phone: (831) 469-1700 Website: https://www.encompasscs.org/

NOTE TO WAFWC VOLUNTEERS: Instruct the caller to call the main office to be directed to the requested programs.

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211

Free service that connects community members to information about critical health and human services available in their community. 2-1-1 is available 24 hours a day, 7 days a week. 2-1-1 also provides incident specific information during times of disaster, including road closures and shelters.

Santa Cruz County Website: https://www.211santacruzcounty.org/  National Website: https://www.211.org/

NOTE TO  WAFWC VOLUNTEERS: Refer callers to 211 of Santa Cruz County when needing further assistance or additional/other resources.

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Family Service Agency — Counseling for Children & Young Adults

You may have or know children who need help. They may be having problems at home or in school and may be anxious, depressed, aggressive, hyperactive or engaging in self-harm or bullying. They may be going through a transition, such as a divorce, a death in the family, or are living in a difficult family situation. Our therapists work with the child and family members to learn skills and strategies that will improve mood and functioning. We have convenient locations to serve you in Santa Cruz and Soquel. We accept Medi-Cal through the Central California Alliance for Health. If you are paying privately, you will be responsible for a portion of the fee based on a sliding scale related to your monthly family income. If you have been referred by one of our partner organizations, please mention them when you call for services and we will waive any intake fees that would be your responsibility.

Family Service Agency of the Central Coast Address: 104 Walnut Ave Ste 208, Santa Cruz, CA 95060 Hours: Mon-Thurs 9am-4:30pm & Fri 9am-12:30pm Phone: (831) 423-9444 Ext 200

Family Service Agency Soquel/Aptos Office Address: 2901 Park Ave Ste A3, Soquel, CA 95073 Hours: Mon/Wed 9:30 am-1:30 pm & Tue/Thu 1pm-5pm Phone: (831) 346-6767 Ext 200

Website: https://fsa-cc.org/

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Family Service Agency — Counseling for Adults & Seniors

If you, a family member, or a friend is struggling with depression, job loss, parenting, sexual orientation, substance use, anxiety, grief, relationship issues or family conflict, we provide affordable professional counseling. It takes courage to confront these issues and develop new coping strategies while struggling to maintain jobs and relationships. Seniors often need help with stressful transitions related to aging or disability and can qualify for services through Medicare. Older adults may need support with anxiety, loss, chronic or acute illness, isolation, loneliness, alcohol and drug problems, or raising grandchildren. Our licensed therapists and interns can help you as an individual, couple, or as a family. Our licensed Psychologists and Clinical Social Workers provide counseling for people who have Medicare Part B. Your situation is unique and we can provide you with a therapist that accommodates your needs. We have convenient locations to serve you in Santa Cruz and Soquel. We accept Medi-Cal through the Central California Alliance for Health and Medicare. If you are paying privately, you will be responsible for a portion of the fee based on a sliding scale related to your monthly family income. If you have been referred by one of our partner organizations, please mention them when you call for services and we will waive any intake fees that would be your responsibility.

Family Service Agency of the Central Coast Address: 104 Walnut Ave Ste 208 Santa Cruz, CA 95060 Hours: Mon-Thurs 9am-4:30pm & Fri 9am-12:30pm Phone: (831) 423-9444 Ext 200

Family Service Agency Soquel/Aptos Office Address: 2901 Park Ave Ste A3, Soquel, CA 95073 Hours: Mon/Wed 9:30 am-1:30 pm & Tue/Thu 1pm-5pm Phone: (831) 346-6767 Ext 200

Website: https://fsa-cc.org/

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Shine a Light Counseling Center

Shine a Light Counseling Center offers therapy in all formats (Family, Couple Individual, Child and Group) for a wide variety of life’s challenges. Some of our specialties are anxiety and depression, relationship problems, grief counseling, parenting, trauma healing, art therapy, anger management, substance abuse, co-parenting, chronic illness, LGBTQ identities, and alternative relationships.

Accepts sliding-scale payment, Medi-Cal, health savings account payments, and Victims Compensation Services reimbursements.

Santa Cruz Office 700 Frederick St Ste 103, Santa Cruz, CA 95062 Hours: Mon-Fri 8am-9pm & Sun/Sat 8am-6pm Phone: (831) 996-1222

Monterey Office 1010 Cass Street Ste C-3, Monterey, CA 93940

Watsonville Office 255-A East Lake Ave, Watsonville, CA 95076

Website: https://www.shinealight.info/

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Community Overcoming Relationship Abuse (CORA)

Agency in San Mateo County solely dedicated to helping those affected by domestic violence. From counseling, to emergency housing, to legal assistance, our services are designed to provide safety, support, and healing.

Address: 2211 Palm Ave, San Mateo, CA 94403 Hours: Mon-Fri 9am-5pm Phone: (650) 652-0800 Toll-Free 24-Hour Hotline: (800) 300-1080 Email: info@corasupport.org (for general inquiries) Email: resources@corasupport.org (for resources) Website: https://www.corasupport.org/

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National Domestic Violence Hotline

24 hours a day, seven days a week, 365 days a year, the National Domestic Violence Hotline provides essential tools and support to help survivors of domestic violence so they can live their lives free of abuse. Contacts to The Hotline can expect highly-trained, expert advocates to offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages.

24/7 Hotline: 1 (800) 799-SAFE (7233) Text: “START” to 88788 Chat available online. Website: https://www.thehotline.org/