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rorichuu · 2 years ago

Note

hii can I get a support class where the reader is mad and they accidentally hit them and then they cry cause they regret it :((((

SHARPER THAN WORDS.

pairing: support class x gn!reader

authors note: ooh, yes okay, I love this—I love a little angst... thank you for sending this in, friend! :) + READ DISCLAIMER!!!

disclaimer: death is mentioned in Sniper's and deeply exaggerated for the drama (aka life is more precious)... Medic's is the only romantic one, I feel like it fits better with the dynamic I was going for :((( I hope this clears up the confusion!! enjoy!!

MEDIC:

Medic's absence was hard to ignore, stuck in his operation room, experimenting on god knows what... spending night after night without him until the ungodly hour he finally rested. You sat in the rec room, bouncing your foot as your thoughts raced. Impatient, you let out a frustrated groan, launching yourself from your chair and walking towards his office. Your hand slowly opened his door, the creaking not evident enough to Medic. You frowned and leaned against the doorframe. "Hey, hon?" He let out a small hum, back slouched at his desk as he wrote continuously on sheets of paper. Assumably, his experimentations. "Gonna come to bed soon?" You asked, walking over to him with your hand on his shoulder. Medic dismissed you as he walked over to his operating table, continuing his work on the cadaver. You clenched your jaw and crossed your arms, visually upset now.

"Medic." Your voice was low and poisonous, he felt your tone run through him alarmingly. Medic turned his head, eyes observing your figure.

"Ja, Liebling?" (Yes, darling?) His eyebrows furrowed now, his hands now extracted from the body. "What is wrong, z'vy are you out of bed?" Not understanding why you were so upset, he waited till you gave him a response. You let in a sharp inhale.

"I haven't seen or talked to you in days. God forbid, weeks!" Your voice raised and hands flew out, clearly upset. Medic shook his head, continuing.

"Schatz, (Sweetheart/treasure.) you're being a bit dramatic," he said, upset his work was being interrupted. "Please, go to sleep. Es ist spät." (It is late.) He mumbled. Your head tilted to the side, offended of his tone.

"Pardon?" You squint your eyes, slowly advancing to where he was standing. Your hand was planted on the steel, medical bed, the other balanced on your hip. Medic sighed deeply.

"I can't talk right now, you know this," he glanced at you momentarily. "Work is work, it’s a responsibility." This was your final straw. Your lips formed a thin line, head pounding with a newfound anger... you were absolutely pissed.

Forcefully, you pushed your shoulder against his, his medical tools clashing against the metal as you stomped off. Though you couldn't see it, Medic stumbled on his feet and looked back at you as you walked away.

"Don't bother."

. . .

The night rolled by at an excruciating pace as you sat on the edge of your shared bed. The light of the lamp dim as it shadowed your face. Sleep avoided you like a sickness as you held your hands on your eyes. Tears rolled down your face, guilt washing over you as you left that argument on repeat in your mind. Though it twisted and snarled into something far worse than it was, far worse than you intended, you drowned yourself in that guilt like a drunkard.

You flinched, a small gasp leaving your throat when you heard the door click open. That familiar figure lingered at your door for a moment before catching your tear-soaked face. "Oh, Mein Liebe..." (My love...) He whispered, shedding his coat and throwing it on the bed carelessly as he fell to your side. His hand comforted you as it placed heavily on your shoulder, he held you tightly before embracing you in a hug. "I'm sorry, I'm so sorry, Liebling... (Darling) Oh, forgive me." He whispered on, your shared guilt now found in your embrace. You looked up at the man, and he pouted at your diamond tears. Medic brought his hand up and wiped your tears away. "Y/n?"

"I'm so sorry for pushing you. I didn't mean it, it was mean of me. I swear, I didn't mean to hurt you." Though you were crying in his hands, the man let out a laugh. You sat confused, gulping as you hid your face in his palm out of embarrassment.

"Oh, my love. It shouldn't be you who should be apologizing. I wasn't there for you when I needed to be. Ich war schuld..." (I was at fault.) Medic apologized, lifting your face to his. "Please don't cry," his humored smile comforted you, reminding you to know the situation wasn't as drastic as you had put it out to be. "I will be here for as long as you want me to." He kissed your forehead and wiped your cheeks once more.

"Let us sleep, meine liebe."

SNIPER:

It was the end of the job, rain now poured heavily outside the windows as you tapped your foot angrily. You were leaning against the wall in the community room, the others noticing this as they slowly started to slip away from you. Everyone knew why you were upset, it happened on the battlefield... even the enemy team knew not to mess with you and Sniper's heated argument.

The door clicked open as the tall New Zealander walked in, his eyes quickly escaped from yours as he set his sniper down. You stared daggers into his back as he grabbed a mug of coffee from the pot. Sniper sighed and set the cup down with a clack. "Don't give me the silent treatment, Y/n." He spoke, the silence broken now. You took a deep breath before speaking.

"I don't need your help on the field, you know that," You spoke. Sniper huffed, shaking his head. "I can handle myself fine, and you know it." You pointed a finger at him as you walked towards the man. Your eyes are slight and glaring now. The man observed your argument before turning to face you.

"I know you can."

"Then leave me be, Mundy!" You exclaimed, the man lowering his head as he hid under his hat now. "My actions are my own. Those are my kills... and I can't afford to have you be responsible for my mistakes." You punched his shoulder as you spoke, stomping out and grabbing your coat before exiting on swift feet. As soon as the door shut, Sniper had let go of that breath he had been holding… for what seemed the entire time. Sniper stared at his gun, reflecting.

. . . flashback to the battle . . .

You held your weapon in your hand, eyes glaring at its violence as the outside began to curdle into muted noise. Anger was fueling your senses with little to no control. Your eyes lifted and finally caught Sniper's own, and you glared. And you knew why he was taking almost every kill of yours. You had stumbled once in battle, the enemy Demoman holding his signature blade to your chest as he stood over your injured figure. Holding it up high before plunging it into your chest. Suddenly, Sniper had taken out the Demoman, leaving you to respawn.

— What had angered you was that Sniper felt some sort of responsibility for you. To never let you go through that again. And having known and been close to each other for years; willing to lay each other's life for one another... he cared for you deeply.

To let you fall back into that pain, that horrid sight of you dying in front of him when he could have done something. It hurt him. Far more than he would have thought.

So he did what he could.

. . . present . . .

As soon as you left the room, your breath caught up to you. Your chest began to rise and fall quickly, that familiar burn in your throat making it hard to breathe. A sudden cry left your throat as you felt warm tears fall from your cheeks, begging for any kind of escape from your immediate regret. You swung yourself backward and opened the door back up. Sniper turned his head to find you wrapping your arms around his figure. His arms immediately found yours and took you in. "Oh, roo," He cooed, rubbing your back as he rested his head on yours.

Moments passed, and your crying died down enough for you to talk. Swallowing hard, you let out a big sigh, looking up at him sorrowfully. "I'm so sorry, Sniper. I didn't mean to—when I had hit you, I seriously wasn't thinking. I was so upset..." You found your voice hiking, your chest hiccuping again before the man leaned down and cupped your face.

"Y/n, I understand," He said to you. Leaving you biting your lip anxiously. "We do things we don't mean ta' when we're upset, and I would never, ever hold that against you." He sent you a small smile, quick, but unmistakable. You hugged him once more. "I just wanted to protect ya." You looked up at him again.

"I know. But you won't lose me, please know this."

"I trust ya, I always have ... but the fight is over now, yeah? We understand and don't need ta' dwell onnit now." The man said before ruffling your hair.

SPY:

"God, why do you think you're so great? Do you really think you're better than everyone else!" You and Spy have been arguing back and forth till the clock ticked to the newest hour. Voices rise, fingers pointing, and all by you. Spy listened and gave you simple responses; you felt each dagger of his short 'answers' kill at your heart slowly.

He stood with his head high. And even though he was hurt by your anger and sorrow, he showed nothing but a furrowed brow. Believing he was annoyed by you, you sniffled and exclaimed: "Why won't you speak to me? Am I really that low to you?!" You choked out a sob with your response. You had lost sight of the argument. Your words were vulgar, mouth moving without second thought. Cheeks hot with anger and eyes threatening to spill tears. Spy broke little by little seeing you like this.

Écoutez-moi..." (Listen to me...) He spoke low, hand reaching out before you slapped it away.

"No!" You exclaimed, Spy clenched his jaw, leaning back to give you space from the sudden throw. "I... I'm tired of feeling like I'm under you!" You hit him. You flinch, regret washing over you, your hands shaking now. Spy went to hold you; to calm you from your sudden anxiety. You tried to pull from him, but his hold was firm. Slowly, you dropped your hands, falling into his hold as you mumbled slurred apologies. The Frenchman shook his head.

"Breathe, Y/n." He hushed, voice soft as you softly cried on his shoulder. Taking your time to calm down, Spy noticed your breathing begin to slow. Proud of you, he held your shoulders and guided you to sit down... swiftly getting you a glass of water for you to drink. You took it graciously, gradually drinking it as you felt yourself calm down. The man sighed, sitting beside you in silence. You sniffled.

"I'm sorry." You whispered, feeling your eyes begin to water again. The man shook his head.

"No need to be," he responded simply. "I never knew you felt this way, and I'm glad you communicated with me." You put your glass down, laying your head in your hands. You draw out a groan.

"No… when I hit you, I shouldn't have hit you, and I did," Spy rested a hand on your back, slowly rubbing to soothe you. "I'm so sorry."

"I'm not hurt. I'm okay, mon ami," (my friend) he took a deep breath. "I have never once felt you were below me, Y/n. Nor anyone."

"Not even Sniper...?"

"Ehh, well..." You laughed at his response, wrist wiping the last tear away from your cheek. Spy lets a small smile rest on his face as he leaned back, thankful your spirits were back up. "But I mean it, don't doubt I think otherwise." He stood and brushed off his suit, as he always did before standing. "Take as much time as you need."

"Thank you, Spy." The man nodded before hearing the door click open, both of you looked over at the entrance.

"Hey, Spy! I know Y/n was havin' a rough time and was wondering if you knew where they..." Scout stood awkwardly, his stature still; unmoving. "Oh."

"Scout, leave."

"Right, just a moment, big guy," Spy rolled his eyes as Scout held a boat with a taco in it. Flavored with your favorite toppings. "Y/n, you can have the last taco." The boy sends a wink and finger guns before escaping Spy's wrath.

(Spy was appreciative… :)

rorichuu!

. . .

TAGLIST: @simp999

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system76 · 4 years ago

Text

Behind the Scenes of System76: Customer Happiness Team

In this installment of our Behind the Scenes series, we spoke with head happiness guru Emma Marshall, an enthusiastic Linux, pink, and T-Swift enthusiast who helms the Support Team. Read on for an inside look at the methods—and the madness—of System76’s tech support crew.

First off, let’s talk a little bit about the Customer Happiness Team’s role at System76.

We handle the customer experience after the sale. We want our customers to know that we care about them, and we make sure that they’re feeling like they’re getting the attention they deserve when they do have a problem. We also make sure that they’re happy at the end of their solution.

If a customer has a specific complaint, or if we see something that hasn’t been communicated correctly that gave them a wrong impression, then I communicate with the other departments in a productive and positive way so we can get to a better solution as a company. So I report things to QA, we get bugs filed and handled, and we ask questions to engineering when we don’t know how to fix something. We try to collaborate as efficiently as possible.

As the head of all things Happiness, what is your approach to the process of providing support?

We have this little acronym, it’s the H.A.P.P.Y. approach to tech support. The H stands for Human. Instead of using scripts and sending out links every time, we’ll put the actual solution in the ticket and we’ll greet them with empathy and their name. We don’t have any automated things happening in there. Nothing is robotic in tech support. Everything is handled by a human.

The A is for Active, meaning we keep the tickets active until they’re resolved. So if a customer has gone quiet, or if a repair tech has gone quiet, we make sure to ping them constantly until the problem is 100% taken care of.

The first P is for Positivity, which helps keep our customers and our team happy, and the second P is for Productive - we want to keep our queue moving as quickly as possible. We don’t want to ask questions that aren’t relevant to the case. We want to keep customers on the track of being productive as well, so if they’re focused on voicing negativity, we try to steer the conversation in a more productive direction to keep everyone focused on reaching a solution.

And then the Y is for You. We encourage everyone on the team to be their nerdy selves, so if a customer mentions something they love, they can chime in and nerd out with the customer for a few minutes and have that little touch of their personality to the call or to the ticket. So that’s our H.A.P.P.Y. approach to tech support.

This year was the System76 Care Team’s “happiest” year on record. What do you think made it so successful?

It’s a combination of the work of everyone in the company. I think we have a mix of really good products, incredible engineering, a QA team that caught potential issues before shipping products, and a sales team that provided the right information so the customer purchased the best product for them. And then a support team that made sure things were solved quickly and happily at the end. That’s what we strive for every year! I also have an epic team right now.

How would you describe you and your team’s backgrounds in Linux?

They’re all Linux fans. Two of them are customers, and one of those customers is a SuperFan! I used to have another Superfan on the team, so that seems to be a trend for us. Two guys on our team did tech support for colleges, so they have server and sysadmin backgrounds, and then we have two team members with customer service backgrounds as well.

I actually met Thomas at a Linux conference when he was still a customer service rep for an office supply company. He was clearly like all of us: a complete nerd. He just naturally fit. We all have our nerdy quirks and come from very different backgrounds, but combining our knowledge and collaborating helps us solve the tickets with the same quality. The individuality on the team is what makes it so fun!

I went to school for journalism and worked for a couple newspapers. Then, I had a customer service job for a couple of years. After that I came to System76. Actually I just reached 9 years of working at System76 today! I’ve done every single role at System76 basically, besides being an engineer. My last positions were a combination of customer service and communication. Communication is by far the hardest part of my job, so that experience has really helped me gain better communication with everyone across the company.

How do you ensure your team stays close amid the chaos?

We all do game nights together. We have a really tight bond as a team, which I think really contributes to our success.

Are there any new “features” planned for the Care Team in the near future?

A major focus for this year is one-and-done tickets, as well as cutting down on response times. We want to get everything we can in the initial message to the customer to hopefully get a solution accomplished within one message. The team has been doing a contest the past couple months, and it is amazing how many tickets they can get one-and-done. So I know we can do that sort of motivation work a lot more often to get tickets solved quicker, and have less in the queue for longer periods of time. It’ll be awesome.

Any advice for people looking to start their tech career in a support role?

I think it’s important to have a customer service background. And I mean any customer service, even working at a retail store. Being a human and putting yourself in other people’s shoes is such an integral part of being a tech support technician. Anything where you have to communicate with other people for a year. At least get some of that under your belt.

And if you’re a hobbyist, just keep learning. Learn everything you can all the time. You can’t know enough as a tech support rep, and you have to always be curious. Be curious about the problem and be curious about the solution. You have to have a desire to always want to find answers and find new ways to fix things.

You’re one of System76’s longest-running staff members. What’s it been like to watch the company grow?

It’s been unreal. Amazing. It actually makes me tear up a little because I couldn’t be more proud of a project that I’ve been a part of, you know? It’s been very cool watching Carl as an owner and as an innovator. To have someone that inspires you so much, and to be able to be part of their project as well makes me not want to go away. I can’t wait to see what’s going to happen next. That’s the best part.

Do you have a favorite moment?

I have two. Wait… I have a lot. But I’ll try to keep it to two. The Pop!_OS release in 2017, when we released the operating system and were flashing USBs, like hundreds of USBs in this side room. We were in an office building, but we were actually starting to try to manufacture things with a laser in this side room that had black curtains so no one could see what we were doing in there. So all of us bunched into this really small room and we popped champagne bottles and they were flashing the USBs. They were all over the table. It was so cool. I think we all got a little tipsy that day. Maybe a lot tipsy, actually.

Then we had our first million dollar month. That was when our office was downtown. It was a day of celebration for everyone. It was the realization of how big we’d become. There was so much laughing and excitement, and we were a small, tight-knit team at the time. I remember that day feeling like, wow, we’re really doing well. That was a really cool feeling.

Do you miss being at the office?

Oh yeah. I think it gets to me some days. I miss everyone, and I just want to be around people. I want to go bug Bjorn, or make people smoothies, or flip some hamburgers or bring lunches. I want to do all that fun stuff that I used to, but now I’m having to try to manage that remotely. But the video calls, those help.

The game nights help as well. We used to do those in person, but we can’t really do them in person right now so I’m having to settle with remote things. It’s been rough, but it’s something we’ve got to deal with, just like everything else. So deal with it with a smile and we’ll get through it.

What’s your favorite cat gif?

I have a lot. Fixing time clocks is an annoying little task. Sometimes the time clock we use just poops and doesn’t work right, so my rule is any time I have to fix the time clock for a team member, they have to send me cat gifs. That’s their payment. So I get quite a few cat gifs every week. In our team chat, any time I’m upset about something, the cat gifs come in a waterfall.

The one that really sticks with me is the cat with the pink wig on, and a headset, typing on a computer. I saved that one myself.

I can’t help but notice I’m in a couple of these photos.

You’re one of us, Alex. Just accept it.

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