#tumblrsupport

[herzloch]

please share this if you have the same feeling or made an experience like that yourself

let's unite and raise awareness! put some pressure on Tumblr!

[fettfleisch]

legacy editor - bring it back

@staff​ please bring back the legacy editor. Please make it possible for us to choose between the new and the goooooood old editor. The new one is messing up so many photo and video based blogs. It’s not working out with templates, layouts and aesthetics. This concerns almost every blog here, with only the newest ones being not affected. So please BRING BACK LEGACY EDITOR (THE OLD NORMAL EDITOR)!!!

share this please, if you feel the same

[theoldbone]

So after the hilarious if oddly frustrating event of the sheep marked as porn even with appeal thing, I noticed my messenger has been disabled. And people aren't responding to my tags so I assume that's been disabled as well. My blog is basically about animals, geology, and taxidermy with not even a blip of nudity so it's pretty frustrating to be targeted by tumblr this way. I sent in a email a week ago and haven't had a single response.

[thedragcnbrother]

Hey @tumblr you do realize there are people on this site older than 1985, right? You're not allowing older people to confirm they are old enough to view the older people material. (for reference, I'm 1976)

[boiipotato]

Hey can tumblr users atleast admit that tumblr has gone way, way down hill!?!?! Like wtf, despite claiming to delete all porn, despite claiming they're helping prevent child pornpgraphy.

Why don't tumblr users admit this app is cancer?? Hiding complaints? Not doing anything to make you happy? Like dog this app I'd trash now. Anyone that thinks other wise just doesn't know what it's like to have followers lmfao I used to have hundreds of followers. Now I have probably two. What a cancer this is.

[fauxgraps]

wrestling blog got shadowbanned so i’ll be posting gifs and fancams here until further notice 🫡

[skitter-kitter]

account got terminated then resurrected within two hours. I’ve had a wild ride

[hzrnvm]

welcome back !

thank you, I'm glad to be back! I figured out why it happened, too: I was using a new VPN at the moment, and it turns out Tumblr had just changed their anti-spam that very day. Just a case of bad luck. Thanks again for your help :D

[em1e]

holy shit i was just in the trenches

[glass-clown]

i havent complained about losing my main in like 2 days but dont be fooled im still seething 👍

[fettfleisch]

why do you have so many blogs ??

one reason is because i like to divide content depending on camera type, medium, etc. ...

the other reason is (and this goes out to @staff tumblr support) i really have trust issues towards Tumblr. this blog has been terminated already twice! out of sudden! with support explaining it to be a glitch or an error in the system every single time. shadowbanned has this account been once, too! "glitch" again.

has someone out there made similar experiences? i heard of a lot of people who have and on reddit there is even one single forum dedicated to it. check it out, it can spend support, if you are in a situation like that:

https://www.reddit.com/r/TumblrAcctTerminated/

and yeah it's really like an unhealthy toxic relationship with Tumblr for me. it feels unstable. always threatened to loose everything. do you know this feeling?

you give lots of love into it, year over year. you build something up, make it your home. find your community. but underneath it all, you always have to have the feeling of loosing it all. like being kicked out of the door. like loosing trust in the person or the environment, which should be your field of trust #1.

Tumblr, this here, is the environment where people like we belong. where we feel at home at. Tumblr should never be a place to feel unsafe and withdraw confidence. we support Tumblr. we make it happen. so Tumblr should support us, too...

that's how it is and unfortunately it hasn't really changed for me. and because i have tons of content and produce all the time with different cameras and such, i decided to put out more on the one hand and on the other to use the other blogs as some kind of backup/sanctuary

they give me peace of mind, and that speaks a lot about social media and our relationship towards them nowadays. social media should make us independent. Not dependent...

what's your story?

[chumchunom]

NOT SHADOWBANNED ANYMORE YASSSSS

[ryufevr]

i in despair cuz they bunned (why??? what reason, a?) my old, 2015's account. May be it's not be important like i see it, but without a real reason it's cruel and.... not professional, guys. Maybe you should send me latters from support, didnt you?

[gamergirlbonestaskforce141riot]

Somebody take away my DAZ

I still blame @nrdmssgs and @sofasoap, but today I want to blame @deadbranch too because now I mentally call Markus this guy and I can't even

I'm also super EFFING HAPPY thanks to both @rileyslibrarian and @sofasoap awesome help in getting my main account (from where I follow the lot of you and comment) UNFLAGGED AFTER I DON'T KNOW HOW MANY YEARS

If anyone else has the same problem, it only took making a twitter account and messaging TumblrSupport there. I swear.

Full one under the cut

[zucchichat]

Uh oh, i think @kwai0 has been shadowbanned 😭 i cant find their art in hashtags oh no....

If anyone can contact them pls tell them to go on twitter/X and tag @Tumblrsupport , i did that and the next day im unshadowbanned.

I hope u can see this kwai0 :(

[bookofbonbon]

Just a quick PSA - please share (and maybe save an account that's been wrongly/mistakenly terminated!)

For those that don't know my main account (@blogofbonbon) was abruptly terminated yesterday which had also resulted in all of my sideblogs (including this one) being terminated along with it!

I was lucky enough to have my main account along with all of my sideblogs reinstated within a short 24 hours without any issues however, I found from other people's experience that it took some of them days, weeks even months before their accounts were reinstated.

I still don't actually have an answer as to why this has happened but, the general consensus from those who have experienced it is that it's a mistake/glitch.

Anyways, I thought I'd just make a quick post about what to do if you find yourself in this position!

What does it look like when it happens?

Everything on my dashboard disappeared and nothing would load.

The tumblr app kept sending me notice over and over again that I was unauthorised to access/the connection had been dropped/I need to log in (despite not having logged out).

I didn't receive any notice or email from tumblr explaining or giving a reason as to why my account had been suddenly terminated.

When I attempted to login on desktop, it would just redirect me back to the login page.

When I attempted to go directly onto any of my blogs via their url, it would say that my blogs didn't exist - they were all just gone.

Your existing posts will not come up as 'deactivated00000000' next to your username in the same way that it does on a post from an account that has actually been deactivated - it displays your username as normal with the anonymous tumblr icon and nil option to click on your username.

What to do if this happens?

This post on reddit details in depth what to do but, I will summarise below.

There are three ways to go about it - only do ONE. If you do multiple it just backs up the system and takes longer for them to work through/process requests.

Reach out via Tumblr Support (this is the 'official' way to go about it).  https://www.tumblr.com/support -> select terminated account and provide details of what happened, your username and URL.

If you have twitter - send a tweet to @/tumblr or @/tumblrsupport (preferably tumblr support) with what happened, your username and URL.

Make a post on the linked subreddit above or DM u/tumblr_acct_help your username and URL.

I personally chose to go through Tumblr Support.

PLEASE NOTE:

If you go through twitter/reddit but, have genuinely violated Tumblr TOS - they will tell you they cannot assist you via twitter/reddit.

If you go through Tumblr Support - @goldensmilingbird found that apparently support tickets with emails attached to terminated accounts don't go through!

I can't speak to whether this is the case or not (using the email attached to the terminated account) as I had initially sent a support ticket through my (at the time) terminated accounts email but, I heeded the warning anyway and had sent a support ticket through a backup account of mine under a different email.

When sending a support ticket via a different email:

Provide details of what happened and again, provide your username, URL and the email attached to the terminated account!

What to do after?

Unfortunately once you have done those things, you just have to wait!

As I stated above, don't send multiple tickets/tweets/dm's/posts on multiple platforms as all it does is slow the process down and backs the system up.

If the termination of your account was a genuine mistake/glitch, your account should be reinstated without any issues HOWEVER, when it is reinstated it will likely happen without any notice or email from tumblr so, you just have to keep an eye on your blogs! Check your URL's every now and then throughout the day.

If you have genuinely violated the Tumblr TOS' then whether the issue is resolved and your account reinstated will be up to the discretion of Tumblr.

Hopefully this is helpful to anyone who needs it or to anyone who knows someone who may need it!