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mostlysignssomeportents · 7 months ago

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Bossware is unfair (in the legal sense, too)

You can get into a lot of trouble by assuming that rich people know what they're doing. For example, might assume that ad-tech works – bypassing peoples' critical faculties, reaching inside their minds and brainwashing them with Big Data insights, because if that's not what's happening, then why would rich people pour billions into those ads?

https://pluralistic.net/2020/12/06/surveillance-tulip-bulbs/#adtech-bubble

You might assume that private equity looters make their investors rich, because otherwise, why would rich people hand over trillions for them to play with?

https://thenextrecession.wordpress.com/2024/11/19/private-equity-vampire-capital/

The truth is, rich people are suckers like the rest of us. If anything, succeeding once or twice makes you an even bigger mark, with a sense of your own infallibility that inflates to fill the bubble your yes-men seal you inside of.

Rich people fall for scams just like you and me. Anyone can be a mark. I was:

https://pluralistic.net/2024/02/05/cyber-dunning-kruger/#swiss-cheese-security

But though rich people can fall for scams the same way you and I do, the way those scams play out is very different when the marks are wealthy. As Keynes had it, "The market can remain irrational longer than you can remain solvent." When the marks are rich (or worse, super-rich), they can be played for much longer before they go bust, creating the appearance of solidity.

Noted Keynesian John Kenneth Galbraith had his own thoughts on this. Galbraith coined the term "bezzle" to describe "the magic interval when a confidence trickster knows he has the money he has appropriated but the victim does not yet understand that he has lost it." In that magic interval, everyone feels better off: the mark thinks he's up, and the con artist knows he's up.

Rich marks have looong bezzles. Empirically incorrect ideas grounded in the most outrageous superstition and junk science can take over whole sections of your life, simply because a rich person – or rich people – are convinced that they're good for you.

Take "scientific management." In the early 20th century, the con artist Frederick Taylor convinced rich industrialists that he could increase their workers' productivity through a kind of caliper-and-stopwatch driven choreographry:

https://pluralistic.net/2022/08/21/great-taylors-ghost/#solidarity-or-bust

Taylor and his army of labcoated sadists perched at the elbows of factory workers (whom Taylor referred to as "stupid," "mentally sluggish," and as "an ox") and scripted their motions to a fare-the-well, transforming their work into a kind of kabuki of obedience. They weren't more efficient, but they looked smart, like obedient robots, and this made their bosses happy. The bosses shelled out fortunes for Taylor's services, even though the workers who followed his prescriptions were less efficient and generated fewer profits. Bosses were so dazzled by the spectacle of a factory floor of crisply moving people interfacing with crisply working machines that they failed to understand that they were losing money on the whole business.

To the extent they noticed that their revenues were declining after implementing Taylorism, they assumed that this was because they needed more scientific management. Taylor had a sweet con: the worse his advice performed, the more reasons their were to pay him for more advice.

Taylorism is a perfect con to run on the wealthy and powerful. It feeds into their prejudice and mistrust of their workers, and into their misplaced confidence in their own ability to understand their workers' jobs better than their workers do. There's always a long dollar to be made playing the "scientific management" con.

Today, there's an app for that. "Bossware" is a class of technology that monitors and disciplines workers, and it was supercharged by the pandemic and the rise of work-from-home. Combine bossware with work-from-home and your boss gets to control your life even when in your own place – "work from home" becomes "live at work":

https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware

Gig workers are at the white-hot center of bossware. Gig work promises "be your own boss," but bossware puts a Taylorist caliper wielder into your phone, monitoring and disciplining you as you drive your wn car around delivering parcels or picking up passengers.

In automation terms, a worker hitched to an app this way is a "reverse centaur." Automation theorists call a human augmented by a machine a "centaur" – a human head supported by a machine's tireless and strong body. A "reverse centaur" is a machine augmented by a human – like the Amazon delivery driver whose app goads them to make inhuman delivery quotas while punishing them for looking in the "wrong" direction or even singing along with the radio:

https://pluralistic.net/2024/08/02/despotism-on-demand/#virtual-whips

Bossware pre-dates the current AI bubble, but AI mania has supercharged it. AI pumpers insist that AI can do things it positively cannot do – rolling out an "autonomous robot" that turns out to be a guy in a robot suit, say – and rich people are groomed to buy the services of "AI-powered" bossware:

https://pluralistic.net/2024/01/29/pay-no-attention/#to-the-little-man-behind-the-curtain

For an AI scammer like Elon Musk or Sam Altman, the fact that an AI can't do your job is irrelevant. From a business perspective, the only thing that matters is whether a salesperson can convince your boss that an AI can do your job – whether or not that's true:

https://pluralistic.net/2024/07/25/accountability-sinks/#work-harder-not-smarter

The fact that AI can't do your job, but that your boss can be convinced to fire you and replace you with the AI that can't do your job, is the central fact of the 21st century labor market. AI has created a world of "algorithmic management" where humans are demoted to reverse centaurs, monitored and bossed about by an app.

The techbro's overwhelming conceit is that nothing is a crime, so long as you do it with an app. Just as fintech is designed to be a bank that's exempt from banking regulations, the gig economy is meant to be a workplace that's exempt from labor law. But this wheeze is transparent, and easily pierced by enforcers, so long as those enforcers want to do their jobs. One such enforcer is Alvaro Bedoya, an FTC commissioner with a keen interest in antitrust's relationship to labor protection.

Bedoya understands that antitrust has a checkered history when it comes to labor. As he's written, the history of antitrust is a series of incidents in which Congress revised the law to make it clear that forming a union was not the same thing as forming a cartel, only to be ignored by boss-friendly judges:

https://pluralistic.net/2023/04/14/aiming-at-dollars/#not-men

Bedoya is no mere historian. He's an FTC Commissioner, one of the most powerful regulators in the world, and he's profoundly interested in using that power to help workers, especially gig workers, whose misery starts with systemic, wide-scale misclassification as contractors:

https://pluralistic.net/2024/02/02/upward-redistribution/

In a new speech to NYU's Wagner School of Public Service, Bedoya argues that the FTC's existing authority allows it to crack down on algorithmic management – that is, algorithmic management is illegal, even if you break the law with an app:

https://www.ftc.gov/system/files/ftc_gov/pdf/bedoya-remarks-unfairness-in-workplace-surveillance-and-automated-management.pdf

Bedoya starts with a delightful analogy to The Hawtch-Hawtch, a mythical town from a Dr Seuss poem. The Hawtch-Hawtch economy is based on beekeeping, and the Hawtchers develop an overwhelming obsession with their bee's laziness, and determine to wring more work (and more honey) out of him. So they appoint a "bee-watcher." But the bee doesn't produce any more honey, which leads the Hawtchers to suspect their bee-watcher might be sleeping on the job, so they hire a bee-watcher-watcher. When that doesn't work, they hire a bee-watcher-watcher-watcher, and so on and on.

For gig workers, it's bee-watchers all the way down. Call center workers are subjected to "AI" video monitoring, and "AI" voice monitoring that purports to measure their empathy. Another AI times their calls. Two more AIs analyze the "sentiment" of the calls and the success of workers in meeting arbitrary metrics. On average, a call-center worker is subjected to five forms of bossware, which stand at their shoulders, marking them down and brooking no debate.

For example, when an experienced call center operator fielded a call from a customer with a flooded house who wanted to know why no one from her boss's repair plan system had come out to address the flooding, the operator was punished by the AI for failing to try to sell the customer a repair plan. There was no way for the operator to protest that the customer had a repair plan already, and had called to complain about it.

Workers report being sickened by this kind of surveillance, literally – stressed to the point of nausea and insomnia. Ironically, one of the most pervasive sources of automation-driven sickness are the "AI wellness" apps that bosses are sold by AI hucksters:

https://pluralistic.net/2024/03/15/wellness-taylorism/#sick-of-spying

The FTC has broad authority to block "unfair trade practices," and Bedoya builds the case that this is an unfair trade practice. Proving an unfair trade practice is a three-part test: a practice is unfair if it causes "substantial injury," can't be "reasonably avoided," and isn't outweighed by a "countervailing benefit." In his speech, Bedoya makes the case that algorithmic management satisfies all three steps and is thus illegal.

On the question of "substantial injury," Bedoya describes the workday of warehouse workers working for ecommerce sites. He describes one worker who is monitored by an AI that requires him to pick and drop an object off a moving belt every 10 seconds, for ten hours per day. The worker's performance is tracked by a leaderboard, and supervisors punish and scold workers who don't make quota, and the algorithm auto-fires if you fail to meet it.

Under those conditions, it was only a matter of time until the worker experienced injuries to two of his discs and was permanently disabled, with the company being found 100% responsible for this injury. OSHA found a "direct connection" between the algorithm and the injury. No wonder warehouses sport vending machines that sell painkillers rather than sodas. It's clear that algorithmic management leads to "substantial injury."

What about "reasonably avoidable?" Can workers avoid the harms of algorithmic management? Bedoya describes the experience of NYC rideshare drivers who attended a round-table with him. The drivers describe logging tens of thousands of successful rides for the apps they work for, on promise of "being their own boss." But then the apps start randomly suspending them, telling them they aren't eligible to book a ride for hours at a time, sending them across town to serve an underserved area and still suspending them. Drivers who stop for coffee or a pee are locked out of the apps for hours as punishment, and so drive 12-hour shifts without a single break, in hopes of pleasing the inscrutable, high-handed app.

All this, as drivers' pay is falling and their credit card debts are mounting. No one will explain to drivers how their pay is determined, though the legal scholar Veena Dubal's work on "algorithmic wage discrimination" reveals that rideshare apps temporarily increase the pay of drivers who refuse rides, only to lower it again once they're back behind the wheel:

https://pluralistic.net/2023/04/12/algorithmic-wage-discrimination/#fishers-of-men

This is like the pit boss who gives a losing gambler some freebies to lure them back to the table, over and over, until they're broke. No wonder they call this a "casino mechanic." There's only two major rideshare apps, and they both use the same high-handed tactics. For Bedoya, this satisfies the second test for an "unfair practice" – it can't be reasonably avoided. If you drive rideshare, you're trapped by the harmful conduct.

The final prong of the "unfair practice" test is whether the conduct has "countervailing value" that makes up for this harm.

To address this, Bedoya goes back to the call center, where operators' performance is assessed by "Speech Emotion Recognition" algorithms, a psuedoscientific hoax that purports to be able to determine your emotions from your voice. These SERs don't work – for example, they might interpret a customer's laughter as anger. But they fail differently for different kinds of workers: workers with accents – from the American south, or the Philippines – attract more disapprobation from the AI. Half of all call center workers are monitored by SERs, and a quarter of workers have SERs scoring them "constantly."

Bossware AIs also produce transcripts of these workers' calls, but workers with accents find them "riddled with errors." These are consequential errors, since their bosses assess their performance based on the transcripts, and yet another AI produces automated work scores based on them.

In other words, algorithmic management is a procession of bee-watchers, bee-watcher-watchers, and bee-watcher-watcher-watchers, stretching to infinity. It's junk science. It's not producing better call center workers. It's producing arbitrary punishments, often against the best workers in the call center.

There is no "countervailing benefit" to offset the unavoidable substantial injury of life under algorithmic management. In other words, algorithmic management fails all three prongs of the "unfair practice" test, and it's illegal.

What should we do about it? Bedoya builds the case for the FTC acting on workers' behalf under its "unfair practice" authority, but he also points out that the lack of worker privacy is at the root of this hellscape of algorithmic management.

He's right. The last major update Congress made to US privacy law was in 1988, when they banned video-store clerks from telling the newspapers which VHS cassettes you rented. The US is long overdue for a new privacy regime, and workers under algorithmic management are part of a broad coalition that's closer than ever to making that happen:

https://pluralistic.net/2023/12/06/privacy-first/#but-not-just-privacy

Workers should have the right to know which of their data is being collected, who it's being shared by, and how it's being used. We all should have that right. That's what the actors' strike was partly motivated by: actors who were being ordered to wear mocap suits to produce data that could be used to produce a digital double of them, "training their replacement," but the replacement was a deepfake.

With a Trump administration on the horizon, the future of the FTC is in doubt. But the coalition for a new privacy law includes many of Trumpland's most powerful blocs – like Jan 6 rioters whose location was swept up by Google and handed over to the FBI. A strong privacy law would protect their Fourth Amendment rights – but also the rights of BLM protesters who experienced this far more often, and with far worse consequences, than the insurrectionists.

The "we do it with an app, so it's not illegal" ruse is wearing thinner by the day. When you have a boss for an app, your real boss gets an accountability sink, a convenient scapegoat that can be blamed for your misery.

The fact that this makes you worse at your job, that it loses your boss money, is no guarantee that you will be spared. Rich people make great marks, and they can remain irrational longer than you can remain solvent. Markets won't solve this one – but worker power can.

Image: Cryteria (modified) https://commons.wikimedia.org/wiki/File:HAL9000.svg

CC BY 3.0 https://creativecommons.org/licenses/by/3.0/deed.en

#pluralistic #alvaro bedoya #ftc #workers #algorithmic management #veena dubal #bossware #taylorism #neotaylorism #snake oil #dr seuss #ai #sentiment analysis #digital phrenology #speech emotion recognition #shitty technology adoption curve

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sugarcream-sims · 23 days ago

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ISSUE 2 | LEGACY

<< PREV | NEXT >> TRANSCRIPT BELOW

We have another exclusive with Iris Liddell of Liddell Genomics, and as always, I consider myself privileged to breathe the same air… it’s truly humbling to stand in your illustrious presence.

IRIS LIDDELL: You honor me.

Of course, you’re here today to discuss more than your own accomplishments, incredible as they are.

LIDDELL: Please, my good sir. My company’s market domination would never have been possible without the work of the founder of Liddell Genomics, Alice Liddell. Or indeed the work of my direct predecessor, former CEO Elise Liddell, who oversaw the merger with Hinagiku Robotics…

Before she mysteriously vanished a decade ago, as I recall.

LIDDELL: Unsolved to this very day.

It must have been very difficult for you, losing your mother at such a tender age…

LIDDELL: Oh, not at all.

As resilient as one would expect, from the heiress of the company that some say rules the world.

LIDDELL: My, my. People do say the most curious things… LG may provide life-extending healthcare for upwards of 97% of government officials in the first world, but we prefer to stay out of politics.

An impressive figure, to be sure! On that note, we’d like to ask about your upcoming biographical film, the Liddell Legacy, set to release across all streaming services on February 13th.

LIDDELL: Go right ahead.

Until this point, details about the Liddells have been very sparse, limited to matters of public record and biographic blurbs from your PR department… what made you decide to so freely share information about your life, and the lives of your two predecessors?

LIDDELL: The short and sweet answer is that I believe the public has a right to know. LG cares for the people of this world from the point they’re first laid down in their cradles, to the time they enter their graves. We maintain the very largest collection of personal data ever put to record; highly detailed dossiers. Why shouldn’t our beloved customers get to access me, the same as I access them?

So it’s a matter of reciprocity?

LIDDELL: It’s also about building trust. I want to establish a relationship with all the bright, beautiful consumers of LG gene therapies. I am not merely the architect of your destinies, shaping your resistance to cancers and diseases, granting you all the bodies of your dreams. I am also your close, personal friend.

I feel closer to you already!

LIDDELL: I am so very happy to hear that.

Moving along, I have to say, one of the subjects I’m the most excited to learn about is the founder of Liddell Genomics, Alice Liddell. She created the company from the ground up, humbly using her vast inheritance in pursuit of her passion for genetic perfection… only to step down from the throne of her genemod empire a scant decade later. In terms of historical significance, Alice Liddell is comparable to the great conquerors of the ancient world, but we know more about Alexander the Great or Napoleon than the woman who created the company that doubled the human lifespan & cured the common cold.

LIDDELL: A lack of documentation that our film seeks to correct.

I don’t want to ask for spoilers, but what are you willing to tell our readers now?

LIDDELL: I can say that the focus of the film will not only illuminate much of what went on behind the curtain here at Liddell Genomics during its grand and tumultuous creation, but also bring to light the deeply private details of the personal lives of my predecessors… withholding nothing.

Details like what exactly the Founder gets up to, these days…?

LIDDELL: I’m aware of the rumors, good sir. We don’t need to play coy.

Ah, you found me out.

LIDDELL: Ask your burning question.

Is it true that Alice Liddell was placed in cryostasis, around the end of her reign?

LIDDELL: …yes. It was her will.

So the rumor is true? That’s incredible!

LIDDELL: At the time, our anti-aging technology was somewhat more primitive. Foremost in the Founder’s thoughts, after securing LG’s grip on the private health market and cloning herself an heir, was ensuring her own youth would spring abundant and eternal.

So the genemod mogul Alice Liddell was as afraid of aging as anyone…

LIDDELL: To the world, she was the tech tycoon who forged a new era in blood, with ruthless business acumen. To me, she was Grandmother. A playful and dreamy woman, often lost in her own imagination, desiring nothing more or less than to vanish into her sweet and simple dreams.

So it’s more involved than just being put on ice.

LIDDELL: That’s correct. Just as she outlined in her personal designs, she’s been placed in a cryostatic slumber. The exact details are proprietary, but much of her natural bioliquid is drained through dialysis, and replaced with a potent cocktail of freeze-resistant artificial blood and neurostims. While her heart might only beat once per minute, her brain is quite active in REM.

She really is dreaming…

LIDDELL: It’s my own dearest dream to ensure that her dream continues unabated, weaving into perpetuity.

Eternal life?

LIDDELL: As near as the billions of credits generated by Liddell Genomics will allow. We’re further refining the process of life extension every day. So you see, good sir, that what might at first blush appear to be the story of an autocratic tech giant dominating the global health market… is actually the gentle and relatable tale, of a family seeking to fulfill the dream of their beloved Grandmother to remain joyful and beautiful at any expense.

It’s what anyone with a heart and billions of credits at their disposal would do.

LIDDELL: It’s part of why I’m so proud to share our story with the masses.

“THE LIDDELL LEGACY” IS COMING TO STREAMING SERVICES FEB 13. DOWNLOAD YOUR COPY FROM BULLETBANK & RECEIVE LIDDELL GENOMICS GENEMOD COUPONS!

<< PREV | NEXT >>

#ts4 #ts4 story #sims 4 story #sims 4 #RAILGUN WONDERLAND #oc: iris liddell #the devil wears gothic lolita #made more of this & i hope you like it. thank you

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infimace-blog · 1 year ago

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Thinking about the h*mmer c*r expl*sion situation and it really is wild that anybody blessed to be white, cishet and rich in America can still fear assassinations. The richest people in America have already moved to wealthy neighborhoods, bought expensive security systems, hired private security services, and generally removed themselves utterly from anybody who might have a legitimate grievance against them. Even now, techbros are devising ways to create various implementations of robot servants so the rich won't even have to worry about the butler doing it. Or having done it.

You know what actually gets rich people killed these days? Submarine explosions. Getting trapped in a Tesla underwater. Being in first class on a Boeing when it falls out of the sky. The only way for the rich to further remove themselves from the burden of plebeian experience, from having to relate to and sympathize with the people they exploit, is to put their trust in technology that, due to the nature of late-stage capitalism that funds it, is designed to create profit rather than preserve life. If anybody is going to create an expl*ding h*mmer c*ar, it's going to be Elon Musk and he's going to market it as a must when driving through a slightly rundown neighborhood to pick up your kids for weekend custody.

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mariacallous · 16 days ago

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It took only a few hours to wipe $152 billion of value from Tesla’s market cap and more than $100 million in value from TrumpCoin.

The end of the bromance between Elon Musk and President Donald Trump has been brewing for weeks, but on Thursday the breakup went nuclear. Musk took to the platform he owns, X, to lambast Trump’s “One Big Beautiful Bill,” which includes provisions that restrict immigration, limit green energy subsidies, and is estimated to increase the US deficit by $2.4 trillion. Trump shot back on Truth Social, the platform he owns, to say that Musk is against the bill only because it would take away electric vehicle tax credits that Musk’s company, Tesla, benefits from. It quickly devolved into dozens of posts, most of them from Musk, who claimed Trump is in the Epstein Files—which is, he claims, why they haven’t been made public.

Tesla’s stock is down roughly 14 percent at the time of writing, which is the biggest single-day hit to its market cap in years. Trump’s crypto coin is down nearly 10 percent.

This is a high-stakes divorce for everyone involved. Trump claimed he would terminate Musk’s governmental subsidies and contracts, which help rake in billions of dollars for companies like Tesla and SpaceX. In return, Musk posted that he would decommission SpaceX’s Dragon spacecraft, which is used by NASA to transport cargo and astronauts to the International Space Station, “immediately.” Steve Bannon, a Trump ally and vocal critic of Musk, told The New York Times that he “is advising the president to cancel all of Musk’s contracts and launch several investigations.”

“They should initiate a formal investigation of his immigration status because I am of the strong belief that he is an illegal alien, and he should be deported from the country immediately,” Bannon said. It has been reported that Musk may have lied on his visa forms, which would likely have made it illegal for him to work in the United States in the 1990s.

Tesla’s stock drop comes at a delicate time for the electric-vehicle maker. This month, the company is due to debut its long-awaited (and much-delayed) robotaxi service in Austin, Texas. Musk has said that investors should think of Tesla as a robotics and autonomous vehicle technology company rather than an electric automaker—putting its self-driving tech and humanoid robot ambitions, rather than new car models, at the center of its now $916 billion market capitalization. Bloomberg reported that the company has internally targeted next week for a launch. Musk has repeatedly claimed that his AI company, xAI, would also soon release a new model, though the launch has been delayed.

Tesla’s latest quarterly results, posted in April, were its worst in years as production, deliveries, and sales fell, particularly in Europe. The company has scaled down its ambitions to produce a more affordable electric vehicle, nixing plans to use new and advanced manufacturing techniques. Musk attempted to placate worried investors by announcing that he would leave his so-called Department of Government Efficiency (DOGE) post and return to his companies, including Tesla, mostly full-time.

Musk denied Thursday that his about-face on Trump has anything to do with electric vehicle subsidies. Musk has maintained since he joined Trump’s campaign that Tesla does not need federal tax credits, which can reach $7,500 per car, to sell its vehicles. But in an X post, Musk betrayed the first inklings of annoyance with Trump’s EV policy. “Keep the EV/solar incentive cuts in the bill, even though no oil & gas subsidies are touched (very unfair!!), but ditch the MOUNTAIN of DISGUSTING PORK in the bill,” he wrote.

Since February, thousands of protesters opposing Musk’s and Trump’s politics—everything from their climate stances to the actions of DOGE—have gathered outside of Tesla showrooms and service centers across the world. What began as a grassroots movement now has a central organization and a name: the Tesla Takedown. On Thursday afternoon, organizers put out a three-word statement: “Sell, Sell, Sell.”

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uboat53 · 4 months ago

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"Musk’s stake in Tesla comprises the lion’s share of his wealth. He can laugh off a few protesters, but if consumers launch a sustained boycott, both Musk and his car company could find themselves in dire straits. Tesla was already in a precarious position before Musk’s flirtation with the far right turned into an all-out embrace. Nosediving sales would be an incapacitating blow.

…consumer rejection could be uniquely devastating to Tesla right now. The company’s vulnerability stems from its eye-popping market valuation, which was $1.15 trillion as of Friday. To put that figure in perspective, it is five times as high as Toyota’s, 25 times as high as General Motors’, and 31 times as high as Ford’s. (Each of these companies builds vastly more vehicles.) Equally stunning is Tesla’s astronomical price-to-earnings ratio of 181, which assumes mind-boggling profit growth. For years, Tesla’s lofty stock price has provided a notable advantage over competitors, since each share offered as compensation to employees is so valuable.

Tesla’s soaring valuation has been driven primarily by two forces: first, historically scorching sales growth across its three core markets of North America, Europe, and China; and second, investor belief that Musk is a genius who can conjure lucrative innovations out of thin air. (Although Musk has described Tesla as a diversified “chain of startups,” automobile sales accounted for about 85 percent of its revenue in 2023. So it’s kind of just a car company.) Tesla’s media events are a circus, with Musk playing ringleader as he unveils futuristic products like humanoid robots, self-driven taxis, and even an Art Deco bus (which did look pretty cool, admittedly).

But even before Musk’s pivot to the hard right, Tesla was under mounting pressure. The company’s global vehicle sales fell in 2024, the first such decline in its history, and its profit margins have been shrinking. The Cybertruck, Tesla’s first new product in years, has flopped, and the company’s existing lineup is growing stale, with only minor updates in the works.

…

With Tesla’s fundamentals looking shaky, the company’s elevated stock price becomes increasingly dependent on the belief that Musk the magician can deliver wildly creative new products. That image is fading. Last year, Tesla rented Warner Bros. Studios, in Burbank, California, to unveil the “Cybercab,” a vehicle that, according to Musk, will begin offering robotaxi service in Austin this summer. The market response to the Cybercab has been tepid; many observers noted that the company’s CEO has consistently failed to meet previous deadlines to deliver self-driving technology, and that Waymo, which already offers robotaxi service in several cities, seems far ahead.

…

Things might already be headed in that direction. In Europe, Tesla’s January sales collapsed by at least 40 percent in countries including France, Spain, Norway, and Germany. Musk’s sullied reputation appears to be a factor: A pollster found a double-digit surge in Swedes expressing a negative view of Tesla following Trump’s inauguration, at which Musk was widely condemned for giving a Hitler salute. As the drop in European revenue raised eyebrows last week, Tesla stock shed 6 percent of its value, and it dropped a further 8 percent over the past two days.

American sales figures are still trickling in, but Tesla has cause to worry in its home market too. In California, a left-leaning state with the largest EV market in the nation, Tesla sales fell 8 percent in the fourth quarter of 2024.

A North American sales collapse would be a disaster for Tesla shareholders, starting with Musk himself, who owns around 13 percent of the company. “Musk’s stake in Tesla is partly pledged for loans that he depends on for cash,” Niedermeyer said. If the value of his Tesla stock falls, lenders could force Musk to sell additional shares. Many Tesla investors (and his fan base) may see that as a vote of no confidence in the company’s future, prompting them to sell shares—triggering a full-on Wall Street rout, with Tesla’s stock crashing in value."

Source

#politics #us politics #elon musk #tesla #boycott tesla

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foodmato · 27 days ago

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The Future of Food Delivery Services: New Trends and Predictions

Ordering food online has become incredibly popular among millennials and Gen Z, all thanks to the easy availability of high-speed internet connections and smartphones. Consumers are getting their favorite food items from their preferred restaurants directly to their doorsteps with a few clicks. So if you are in the food industry or own a restaurant, you must be aware of the future of online delivery services to stay updated and make developments to your restaurant following the modern trends.

Find out what the future of food delivery services, the current popular food delivery trends, and what we can predict in this article. Before discovering the future scope of the food ordering system or delivery process, letlook closelylook at the current food delivery service statistics.

Food delivery services statistics

According to reports, the food delivery service market is expected to increase to $34.68 billion by the end of 2024, which clearly shows a steady rise in the growth curve.

There will be an estimated growth of 19.88% in food delivery services between 2024 to 2027. The market for food delivery services could even reach $71.63 billion by 2027.

According to the meal delivery market forecast, the number of users in this sector could reach 2.5BN by 2029.

What’s Next for Food Delivery Services? Key Trends and Future Predictions

The online food ordering market generates almost $27 billion every year. If you, too, want to be a part of this growth, you need to be aware of the following food delivery services trends and predictions for the future.

1. Restaurants launching their food delivery platforms

The recent trend in food delivery services of restaurants is witnessing a shift from the idea of relying on third-party meal delivery partners like Foodpanda, Uber Eats, to directly offering food delivery services of their own.

Consumers also prefer to place food orders directly from the restaurant instead of third-party websites. Well-known food brands like KFC, Pizza Hut, etc have also launched their own food ordering and delivery services, which let their customers order food directly from their restaurant website or mobile app.

Whether you have a big restaurant or a small one, you too can create your restaurant delivery system on your website and save a huge amount of money that you might be spending on third-party platforms. How? The answer is with FoodMato. It is a WordPress-based restaurant management solution that takes care of all your online restaurant management needs, including creating a food delivery system.

Discover the solution now!

2. Virtual assistants

Virtual assistants are getting increasingly popular in multiple industries, including restaurants. However, not a lot of restaurants have adopted this new technology yet, which means you still have a chance to take full advantage of this technology. This is surely going to be dominant in the future.

A virtual assistant is an AI system that accepts the voice commands of your customers and delivers them to your POS system. It not only saves your time but also helps customers place their online orders to your restaurant easily.

3. Green transport system

Using a green transport system is all about using environmentally friendly vehicles. Some restaurants rely on delivery teams that consist of teenagers who drive vehicles older than 10 years, which is harmful to the environment. To avoid this, it is predicted that most restaurants will rely on eco-friendly delivery systems by switching to bikes or electric cars for food delivery in the future.

4. Robotic Vans for delivery

Robotic vans or self-driving robots are redefining the concept of food, groceries, and package deliveries. These robots have made the local food delivery system easy and convenient for restaurant owners as well as customers. Though the usage has not become very popular yet but it has already been witnessed in a few college campuses of the USA for food delivery. More and more applications of these robot vans or self-driving robots are expected in the future in the food delivery market.

5. Increasing cloud kitchens

Cloud kitchens or ghost kitchens are the new type of restaurants that are based on commercial cooking spaces where foods are prepared only for delivery. They do not have a physical establishment to invite guests for meals as the entire system is based on online orders and delivery. As there is a rapid increase in the demand for online deliveries, the concept of ghost kitchens is anticipated to be more popular.

This allows restaurant owners to reach out to a wider audience without spending much on physical stores and other things that are required for a full-fledged restaurant.

Create your food delivery system with FoodMato

Having your food delivery system comes with multiple benefits that include:

No reliance on third parties.

Better exposure.

Cost saving, you don’t have to pay for third-party platforms.

Increase in profit.

Improves user experience.

Boost brand credibility.

If you want to experience all these advantages for your restaurant, use FoodMato’s complete online restaurant management solution that includes online food delivery services as well. Discover our services now!

Frequently Asked Questions

What is the future of food delivery services?

The future of food delivery services globally appears to be very promising, with an expected growth of 281.52 billion by 2031.

How can I create my food delivery system?

You need the right software to create your food delivery system. Use FoodMato to add a WordPress-based online food delivery system to your website.

What is the cost of creating a food delivery system on my website?

The expense of creating a food delivery system usually depends on the software you use for this purpose. If you are looking for effective and affordable food delivery software, try FoodMato. It offers its complete online restaurant management solution, including food delivery for only $99.

#food delivery trends

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visionaryvogues03 · 1 month ago

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John C. May: Steering John Deere into a Future of Smart Industrial Leadership

In the world of smart manufacturing and industrial innovation, few names resonate with the same weight as John C. May, Chairman and CEO of John Deere. With nearly three decades of experience in one of the most iconic American companies, May exemplifies a rare combination of visionary leadership, operational excellence, and a relentless commitment to digital transformation.

John Deere’s reputation as a global leader in agricultural and construction machinery is well known. But under the stewardship of John C. May, the brand has been infused with fresh energy, transitioning from a traditional equipment manufacturer into a dynamic technology enterprise rooted in smart industrial solutions. For CEOs, startup founders, and MNC managers looking to understand the future of the industrial sector, May’s journey offers profound lessons in business strategy, resilience, and innovation.

Early Days and Rise Through the Ranks

John C. May joined Deere & Company in 1997. With a background in finance and systems operations, he brought an analytical rigor that quickly earned him key leadership positions. Over the years, May held multiple roles across different segments of the company, from managing global platforms in Asia and Latin America to spearheading the integration of digital solutions into core machinery.

By the time he was named CEO in 2019, May had already left a considerable mark on the company’s modernization roadmap. He was instrumental in building John Deere’s precision agriculture ecosystem, which has since become a defining feature of the company’s product offerings and value proposition.

Visionary Leadership in the Digital Age

[Source - Forbes]

May’s leadership philosophy is rooted in a simple yet powerful premise: if John Deere is to remain relevant, it must lead, not follow, in the era of smart manufacturing. One of his first initiatives as CEO was to scale the company’s digital backbone, integrating artificial intelligence, cloud computing, and telematics into everyday operations.

He championed the idea that John Deere equipment should no longer be seen as just hardware, but as smart machines embedded within a larger data ecosystem. This repositioning has transformed how the company develops, markets, and supports its equipment worldwide.

Navigating Crisis with Strategic Clarity

Every great business leader is tested by adversity, and May’s tenure coincided with unprecedented global disruptions. From the COVID-19 pandemic to supply chain bottlenecks and geopolitical tensions, May has had to navigate rough waters. Yet, his strategic clarity and calm demeanor allowed John Deere not only to survive but thrive.

During the height of the pandemic, John Deere accelerated its remote diagnostics services, contactless equipment delivery, and virtual training systems. Under May’s direction, the company kept its factories running while prioritizing employee safety, resulting in minimal operational downtime and sustained revenue performance.

Building a Culture of Innovation

While many leaders talk about innovation, John C. May institutionalized it. He restructured internal teams to align around digital-first priorities and pushed for faster go-to-market cycles. He championed cross-functional collaboration, ensuring that R&D, engineering, and business development worked as a unified force.

Under May’s guidance, John Deere has significantly expanded its investment in emerging technologies. From acquiring cutting-edge AI firms like Blue River Technology to partnering with robotics startups, the company is actively shaping the next frontier of industrial equipment.

Emphasis on Customer-Centricity

[Source - Deere & Company - John Deere]

A core component of May’s success has been his emphasis on putting the customer at the center of every decision. Recognizing that farmers, contractors, and forestry operators are under increasing pressure to produce more with fewer resources, May ensured that John Deere’s innovations address real-world pain points.

With digital platforms like the John Deere Operations Center, customers can now visualize their entire fleet, monitor crop performance, and receive data-driven insights to boost productivity. These tools go beyond utility; they form the core of a new kind of customer relationship built on intelligence and empowerment.

Commitment to Sustainability

In an era where ESG (Environmental, Social, and Governance) metrics matter more than ever, John C. May has positioned John Deere as a responsible and forward-looking enterprise. The company has committed to reducing greenhouse gas emissions, improving fuel efficiency, and supporting sustainable land use practices.

Deere’s electric and hybrid equipment initiatives, coupled with its support for regenerative agriculture, underscore a broader shift toward sustainable smart manufacturing. May has repeatedly stated that profitability and environmental responsibility are not mutually exclusive; they are deeply interconnected.

Strategic Global Expansion

May’s global outlook has also played a crucial role in John Deere’s success story. By strengthening the company’s footprint in emerging markets and adapting products for local needs, Deere has grown its international revenue base.

From Asia-Pacific to Latin America, the company’s smart manufacturing equipment is now used across a wide range of environmental and economic contexts. This globalization is both a growth strategy and a diversification buffer, allowing John Deere to hedge against regional slowdowns while capturing new demand.

Talent Development and Inclusive Leadership

A key part of May’s legacy is his belief in nurturing talent. He has invested in leadership development, diversity and inclusion, and STEM education pipelines. Under his leadership, John Deere has improved employee engagement scores and earned recognition as a top employer in the smart manufacturing sector.

This focus on people is central to enabling smart manufacturing at scale. As automation and AI redefine industrial roles, May’s emphasis on workforce retraining ensures that the human side of the equation is not neglected.

Financial Performance and Market Trust

Under May’s leadership, John Deere has delivered robust financial performance. The company’s revenue crossed $60 billion in 2023, with consistent year-over-year growth driven by strong demand for its smart manufacturing equipment solutions.

At a time when industrial firms face margin compression and capital volatility, May’s approach to operational efficiency and tech-driven differentiation offers a compelling blueprint for sustainable growth.

Looking Ahead: The Future of Smart Manufacturing Industry

[Source - RCR Wireless News]

John C. May is not just managing John Deere, he’s actively reshaping the future of the industrial sector. As technologies like IoT, machine learning, and blockchain converge, May is preparing John Deere to lead in the next wave of industrial innovation.

The company’s investment in autonomy, connectivity, and real-time analytics reflects a deep commitment to staying ahead of the curve. With pilot projects in smart factories, cloud-integrated supply chains, and next-gen data platforms, John Deere is fast becoming a benchmark for industrial transformation.

This next chapter will undoubtedly be anchored in smart manufacturing, a concept that has become synonymous with John C. May’s leadership philosophy.

Conclusion

John C. May’s rise to the helm of John Deere is not just a success story, it is a blueprint for 21st-century leadership. His ability to blend tradition with transformation, strategy with empathy, and innovation with operational excellence sets him apart as one of the most influential business leaders of our time.

For startup founders, CEOs, and corporate leaders seeking inspiration, May’s journey offers a masterclass in aligning purpose with performance. Through his visionary embrace of smart manufacturing, John C. May has not only secured John Deere’s future, but he has elevated the entire industrial landscape.

Uncover the latest trends and insights with our articles on Visionary Vogues

#John C. May #John Deere #Smart Industrial #Industrial #Leadership #Strategic Clarity #Global Expansion

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viscousspiritmyth · 2 months ago

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vatssautomation · 2 months ago

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CNC Press Brake Machine in India: Shaping the Future of Metal Bending

In the dynamic world of metal fabrication, CNC Press Brake Machines have become indispensable. These machines are critical in industries that demand precision bending and forming of sheet metal components. In India, the rising focus on infrastructure development, automotive manufacturing, and localized production has driven the adoption of CNC press brake technology across various sectors.

From small workshops to large-scale factories, CNC press brakes are revolutionizing how Indian manufacturers handle metal forming—efficiently, accurately, and consistently.

What is a CNC Press Brake Machine?

A CNC (Computer Numerical Control) Press Brake Machine is used to bend and shape metal sheets with precision. It uses a punch and die to perform various bends, guided by a CNC system that ensures exact specifications for angle, length, and repetition.

Modern CNC press brakes are far more advanced than traditional mechanical or hydraulic versions. They come with programmable controls, automated back gauges, and advanced sensors to deliver high-speed and high-precision bending.

Why CNC Press Brakes are Gaining Popularity in India

1. Precision and Consistency

In sectors like automotive, aerospace, and electronics, even minor deviations in part dimensions can lead to quality issues. CNC press brakes eliminate human error and ensure consistent output across batches.

2. Growing Industrialization

India’s expanding industrial base, especially in Tier 2 and Tier 3 cities, is fueling demand for reliable fabrication equipment. CNC press brakes allow businesses to scale up production without compromising on accuracy.

3. Labour Efficiency

With a skilled labor shortage and rising wages, automation is becoming more attractive. CNC press brakes require minimal human intervention, reducing labor costs and dependency on manual operators.

4. Government Incentives

Government initiatives like Make in India and Production Linked Incentive (PLI) Schemes are encouraging manufacturers to invest in advanced machinery, including CNC press brakes, for higher productivity.

Key Features of CNC Press Brake Machines in the Indian Market

High-Tonnage Capability: Machines ranging from 30 to 1000+ tons to suit various applications.

CNC Control Systems: Brands like Delem, ESA, and Cybelec offer intuitive interfaces for programming and automation.

Servo-Electric or Hydraulic Drive Systems: Depending on precision, energy efficiency, and speed requirements.

Multi-Axis Back Gauge: Enables complex bends and reduces setup time.

Automatic Tool Changers (ATC): For higher production environments.

Leading Indian and International Brands

India has a strong presence of both domestic and international CNC press brake manufacturers. Some notable names include:

Hindustan Hydraulics

Electropneumatics

Energy Mission

LVD India

Amada (Japan)

Durma (Turkey)

Yawei (China)

These companies offer machines tailored to the needs and budget of Indian manufacturers.

Applications in India

Automobile Body & Chassis Manufacturing

Kitchen Equipment Fabrication

Electrical Enclosures & Cabinets

Elevator and Escalator Components

Construction and Infrastructure Products

Railways and Defence Equipment

Challenges for Indian Buyers

High Initial Investment: CNC press brakes can be capital intensive, though the ROI is excellent over time.

Skill Development: Operators need training to use CNC systems effectively.

After-Sales Service: Choosing a vendor with reliable local support is crucial for maintenance and uptime.

The Road Ahead: Smart Factories & Industry 4.0

India is steadily moving towards smart manufacturing. CNC press brakes are now integrating with IoT, ERP systems, and robotic automation, enabling real-time monitoring, predictive maintenance, and remote troubleshooting. This evolution is making Indian factories more agile and globally competitive.

Conclusion

The CNC Press Brake Machine is no longer a luxury—it's a necessity in modern Indian manufacturing. With its unmatched accuracy, efficiency, and automation capabilities, it empowers businesses to meet rising customer expectations while optimizing operational costs.

As India continues to climb the global manufacturing ladder, CNC press brake machines will play a pivotal role in shaping the future—quite literally.

#CNC Press Brake Machines

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trendtrackershq · 1 year ago

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𝐄𝐱𝐩𝐥𝐨𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 𝐓𝐫𝐚𝐣𝐞𝐜𝐭𝐨𝐫𝐲 𝐨𝐟 𝐭𝐡𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐨𝐛𝐨𝐭𝐢𝐜𝐬 𝐌𝐚𝐫𝐤𝐞𝐭

𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐚 𝐅𝐑𝐄𝐄 𝐒𝐚𝐦𝐩𝐥𝐞: https://www.nextmsc.com/service-robotics-market/request-sample

As we stride further into the era of automation and innovation, the Service Robotics market continues to evolve at a remarkable pace. From healthcare and logistics to retail and hospitality, service robots are revolutionizing industries worldwide.

Key trends driving this transformation include:

𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝐀𝐈 𝐚𝐧𝐝 𝐌𝐚𝐜𝐡𝐢𝐧𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠: Enabling robots to understand and respond to complex environments.

𝐑𝐢𝐬𝐞 𝐨𝐟 𝐀𝐮𝐭𝐨𝐧𝐨𝐦𝐨𝐮𝐬 𝐕𝐞𝐡𝐢𝐜𝐥𝐞𝐬: Transforming logistics with automated delivery systems.

𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Robots aiding in patient care and surgery, improving efficiency and outcomes.

𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐑𝐨𝐛𝐨𝐭𝐢𝐜𝐬: From household helpers to entertainment companions, robots are enhancing daily life.

The global Service Robotics market is projected to grow significantly in the coming years, fueled by increased demand for automation solutions across various sectors. As businesses embrace these technologies, opportunities for innovation and collaboration abound.

𝐊𝐞𝐲 𝐏𝐥𝐚𝐲𝐞𝐫𝐬: The service robotics market includes several market players, such as iRobot Corporation, Intuitive Surgical, Inc., SoftBank Robotics Group., DeLaval, DJI, ABB Ltd., Northrop Grumman, Samsung, Daifuku Co., Ltd., and AB Electrolux among others.

𝐀𝐜𝐜𝐞𝐬𝐬 𝐅𝐮𝐥𝐥 𝐑𝐞𝐩𝐨𝐫𝐭: https://www.nextmsc.com/report/service-robotics-market

Let’s continue to push the boundaries of what’s possible with service robotics, creating a future where human-machine collaboration drives productivity, safety, and sustainability.

#service robotics #ai #automation #innovation #future of work #market research #market trends #business insights #construction #technology trends

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bizzbuzzcreations · 2 months ago

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How Networking Helps You Gain Insights and Stay Ahead

Networking is a powerful tool for personal and professional growth, offering valuable insights, opportunities, and knowledge. It’s about building relationships that help individuals and organizations stay ahead in a competitive world. In today’s fast-paced, globalized environment, networking is crucial, especially in industries like Business Process Outsourcing (BPO). Leveraging these connections can give you a significant edge, whether you're an entrepreneur, business leader, or working in BPO.

Understanding its Value

At its core, networking is about creating a system of relationships to navigate your professional journey. Whether it's gaining critical information, understanding market trends, or learning from others' experiences, networking helps you stay informed and ahead of the competition. For those seeking business networking services in Prayagraj, leveraging these connections is key to staying competitive and successful.

Networking is not just about meeting people, but interacting with a diverse pool of knowledge and experience.

Relationships go beyond business cards, involving discussions, meetings, and collaborations.

Networking provides access to fresh perspectives, joint venture opportunities, and insights into emerging trends.

Tapping into others' expertise helps you understand market dynamics, technological advancements, and customer expectations.

This knowledge enables you to make informed decisions and stay ahead of competitors who may not have the same access to information.

Networking in the BPO Industry

The BPO industry, involving services like customer support and IT, has seen rapid growth, especially in outsourcing hubs like India and the Philippines. In this fast-changing sector, networking is essential. For those seeking the best BPO services in Prayagraj, networking offers access to the latest trends and valuable partnerships to stay ahead.

1. Staying Updated with Industry Trends

The BPO industry is constantly evolving with new technologies, market demands, and customer preferences. Networking with key players in the BPO industry—such as service providers, technology partners, consultants, and clients—helps you stay up-to-date with the latest innovations and shifts in the market. Whether it’s through conferences, trade shows, webinars, or industry-specific forums, these networking platforms provide a wealth of knowledge about the future of automation, AI-driven outsourcing, and how businesses are optimizing their operations.

For example, recent trends like robotic process automation (RPA) and artificial intelligence (AI) are changing the way BPO services are delivered. By engaging with thought leaders in the space, you can gain insights into how these technologies are being integrated into processes, potentially positioning your business to be more efficient, cost-effective, and innovative.

2. Building Strategic Partnerships

Networking is essential in forming strategic partnerships. In the BPO industry, companies often partner with technology providers, vendors, or other BPO firms to expand services or enter new markets. These collaborations are crucial for staying competitive. Through networking, BPO businesses can find the right partners to enhance service delivery and expand capabilities.

For example, a customer service-focused BPO might partner with a software provider to implement an advanced CRM system, improving customer interactions and service quality. For the best business networking services in Prayagraj Such connections are key to driving growth and innovation.

3. Accessing New Markets

In the BPO world, accessing new markets and expanding geographical footprints is a common objective. Networking can help you uncover opportunities for market expansion, whether it's through joint ventures, mergers, or understanding regional preferences. For example, a BPO provider that specializes in customer service may network with firms in emerging markets where demand for outsourcing services is growing rapidly.

By leveraging the knowledge and connections of others, you can identify trends in countries or sectors where the outsourcing demand is rising, allowing you to act quickly and strategically.

4. Improving Talent Acquisition

BPO companies thrive on their ability to attract and retain top talent. Networking helps identify potential candidates, build relationships with educational institutions, and discover emerging talent pools. At industry events or via social media channels like LinkedIn, BPO leaders can connect with employees, partners, or consultants who enhance service quality and operational efficiency. For those seeking BPO services in Prayagraj, networking is key to connecting with the best talent and improving business outcomes.

Furthermore, networking within the BPO community can also provide valuable insights into workforce management strategies. Whether it’s learning about the latest HR tech tools or hearing from other BPO managers about retention strategies, networking helps you optimize your human resources to maintain a competitive advantage.

The Role of Social Media and Online Platforms in Networking

Networking now goes beyond in-person meetings, with platforms like LinkedIn and Twitter offering expanded opportunities. In the BPO industry, social media helps maintain global client relationships. For those looking for BBC marketing in Prayagraj, these platforms are key to engaging clients and boosting brand visibility.

Sharing industry articles, commenting on posts, and participating in discussions on LinkedIn groups or Twitter can provide valuable insights and allow you to interact with thought leaders and decision-makers in the industry. These platforms also offer a low-cost and high-impact way to network on a global scale, ensuring that your company can maintain a pulse on industry developments no matter where you are located.

Conclusion

In today’s dynamic business environment, networking is not just about meeting new people or exchanging pleasantries. It’s about staying informed, accessing new opportunities, and learning from others to maintain a competitive edge. In industries like BPO, where technology, market demands, and customer preferences are constantly changing, networking is even more crucial. Whether it’s staying updated on trends, forming partnerships, accessing new markets, or improving talent acquisition strategies, networking plays a critical role in helping businesses remain agile and proactive in an ever-evolving marketplace. Embrace networking as an integral part of your professional growth and use it as a tool to gain insights that will keep you ahead of the competition.

#Business Networking Services in Prayagraj #Best Business Networking Services in Prayagraj #BPO Services in Prayagraj #Best BPO Services in Prayagraj #BBC Marketing in Prayagraj

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datapeakbyfactr · 3 months ago

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AI’s Role in Business Process Automation

Automation has come a long way from simply replacing manual tasks with machines. With AI stepping into the scene, business process automation is no longer just about cutting costs or speeding up workflows—it’s about making smarter, more adaptive decisions that continuously evolve. AI isn't just doing what we tell it; it’s learning, predicting, and innovating in ways that redefine how businesses operate.

From hyperautomation to AI-powered chatbots and intelligent document processing, the world of automation is rapidly expanding. But what does the future hold?

What is Business Process Automation?

Business Process Automation (BPA) refers to the use of technology to streamline and automate repetitive, rule-based tasks within an organization. The goal is to improve efficiency, reduce errors, cut costs, and free up human workers for higher-value activities. BPA covers a wide range of functions, from automating simple data entry tasks to orchestrating complex workflows across multiple departments.

Traditional BPA solutions rely on predefined rules and scripts to automate tasks such as invoicing, payroll processing, customer service inquiries, and supply chain management. However, as businesses deal with increasing amounts of data and more complex decision-making requirements, AI is playing an increasingly critical role in enhancing BPA capabilities.

AI’s Role in Business Process Automation

AI is revolutionizing business process automation by introducing cognitive capabilities that allow systems to learn, adapt, and make intelligent decisions. Unlike traditional automation, which follows a strict set of rules, AI-driven BPA leverages machine learning, natural language processing (NLP), and computer vision to understand patterns, process unstructured data, and provide predictive insights.

Here are some of the key ways AI is enhancing BPA:

Self-Learning Systems: AI-powered BPA can analyze past workflows and optimize them dynamically without human intervention.

Advanced Data Processing: AI-driven tools can extract information from documents, emails, and customer interactions, enabling businesses to process data faster and more accurately.

Predictive Analytics: AI helps businesses forecast trends, detect anomalies, and make proactive decisions based on real-time insights.

Enhanced Customer Interactions: AI-powered chatbots and virtual assistants provide 24/7 support, improving customer service efficiency and satisfaction.

Automation of Complex Workflows: AI enables the automation of multi-step, decision-heavy processes, such as fraud detection, regulatory compliance, and personalized marketing campaigns.

As organizations seek more efficient ways to handle increasing data volumes and complex processes, AI-driven BPA is becoming a strategic priority. The ability of AI to analyze patterns, predict outcomes, and make intelligent decisions is transforming industries such as finance, healthcare, retail, and manufacturing.

“At the leading edge of automation, AI transforms routine workflows into smart, adaptive systems that think ahead. It’s not about merely accelerating tasks—it’s about creating an evolving framework that continuously optimizes operations for future challenges.”

— Emma Reynolds, CTO of QuantumOps

Trends in AI-Driven Business Process Automation

1. Hyperautomation

Hyperautomation, a term coined by Gartner, refers to the combination of AI, robotic process automation (RPA), and other advanced technologies to automate as many business processes as possible. By leveraging AI-powered bots and predictive analytics, companies can automate end-to-end processes, reducing operational costs and improving decision-making.

Hyperautomation enables organizations to move beyond simple task automation to more complex workflows, incorporating AI-driven insights to optimize efficiency continuously. This trend is expected to accelerate as businesses adopt AI-first strategies to stay competitive.

2. AI-Powered Chatbots and Virtual Assistants

Chatbots and virtual assistants are becoming increasingly sophisticated, enabling seamless interactions with customers and employees. AI-driven conversational interfaces are revolutionizing customer service, HR operations, and IT support by providing real-time assistance, answering queries, and resolving issues without human intervention.

The integration of AI with natural language processing (NLP) and sentiment analysis allows chatbots to understand context, emotions, and intent, providing more personalized responses. Future advancements in AI will enhance their capabilities, making them more intuitive and capable of handling complex tasks.

3. Process Mining and AI-Driven Insights

Process mining leverages AI to analyze business workflows, identify bottlenecks, and suggest improvements. By collecting data from enterprise systems, AI can provide actionable insights into process inefficiencies, allowing companies to optimize operations dynamically.

AI-powered process mining tools help businesses understand workflow deviations, uncover hidden inefficiencies, and implement data-driven solutions. This trend is expected to grow as organizations seek more visibility and control over their automated processes.

4. AI and Predictive Analytics for Decision-Making

AI-driven predictive analytics plays a crucial role in business process automation by forecasting trends, detecting anomalies, and making data-backed decisions. Companies are increasingly using AI to analyze customer behaviour, market trends, and operational risks, enabling them to make proactive decisions.

For example, in supply chain management, AI can predict demand fluctuations, optimize inventory levels, and prevent disruptions. In finance, AI-powered fraud detection systems analyze transaction patterns in real-time to prevent fraudulent activities. The future of BPA will heavily rely on AI-driven predictive capabilities to drive smarter business decisions.

5. AI-Enabled Document Processing and Intelligent OCR

Document-heavy industries such as legal, healthcare, and banking are benefiting from AI-powered Optical Character Recognition (OCR) and document processing solutions. AI can extract, classify, and process unstructured data from invoices, contracts, and forms, reducing manual effort and improving accuracy.

Intelligent document processing (IDP) combines AI, machine learning, and NLP to understand the context of documents, automate data entry, and integrate with existing enterprise systems. As AI models continue to improve, document processing automation will become more accurate and efficient.

Going Beyond Automation

The future of AI-driven BPA will go beyond automation—it will redefine how businesses function at their core. Here are some key predictions for the next decade:

Autonomous Decision-Making: AI systems will move beyond assisting human decisions to making autonomous decisions in areas such as finance, supply chain logistics, and healthcare management.

AI-Driven Creativity: AI will not just automate processes but also assist in creative and strategic business decisions, helping companies design products, create marketing strategies, and personalize customer experiences.

Human-AI Collaboration: AI will become an integral part of the workforce, working alongside employees as an intelligent assistant, boosting productivity and innovation.

Decentralized AI Systems: AI will become more distributed, with businesses using edge AI and blockchain-based automation to improve security, efficiency, and transparency in operations.

Industry-Specific AI Solutions: We will see more tailored AI automation solutions designed for specific industries, such as AI-driven legal research tools, medical diagnostics automation, and AI-powered financial advisory services.

AI is no longer a futuristic concept—it’s here, and it’s already transforming the way businesses operate. What’s exciting is that we’re still just scratching the surface. As AI continues to evolve, businesses will find new ways to automate, innovate, and create efficiencies that we can’t yet fully imagine.

But while AI is streamlining processes and making work more efficient, it’s also reshaping what it means to be human in the workplace. As automation takes over repetitive tasks, employees will have more opportunities to focus on creativity, strategy, and problem-solving. The future of AI in business process automation isn’t just about doing things faster—it’s about rethinking how we work all together.

Learn more about DataPeak:

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