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designaday · 18 days ago

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Car Customer Journey

My daughter Genevieve graduated from college two weeks ago. She still has to complete an internship to officially receive her diploma and certification as a music therapist. The unpaid internship starts in August and is considered part of her curriculum, so we have to pay tuition. To be clear, the school did not provide the internship—she had to get that on her own. That’s all to say that she has to start working on location, but she can’t afford a car.

My wife and I decided to help her out there. Last week, I took her car shopping, and she decided on a Kia Seltos. The dealer was able to find the trim level and color she wanted, and she was able to pick it up today: her birthday.

The only incentive they offered was for veterans. My father-in-law is a veteran, and he wanted to help by paying for the car and letting us pay him back interest free, rather than taking out a loan. So, we arranged for him to drive up from Maryland today to do that. He would have to be listed as co-owner, but we would get a $500 discount. So far, so good.

Genevieve is still on my insurance policy as a driver, and I assumed we could just add her car to my insurance, as she can’t afford to pay for auto insurance yet either. That assumption was incorrect. I learned yesterday that the dealer couldn’t sell us the car unless she was a policy holder, and she couldn’t be made a policy holder of my insurance, because she no longer resides with me. So, we quickly got her own insurance policy set up. I paid for it, but it’s her policy. Problem solved.

While my father-in-law was driving up from Maryland today, we learned that the dealer wouldn’t accept a personal check from out of state. He would need a cashier’s check. That would require him to drive three hours round trip to visit a branch of his bank in Morgantown, WV. Rather than do that, he wrote a check to my son-in-law, who was able to deposit it at his local bank. They put a five-day hold on the check, so he then wrote a check dated after the other check would clear to the dealership. They accepted that, but had to add him as an owner of the car, rather than my father-in-law, so we didn’t get the veteran’s discount.

In the end, my daughter has her car, but it was an awful customer experience, and I’m sure our salesperson was frustrated by the whole process. This would make a terrible mess of a journey map.

I’m sure there are many legal reasons for our troubles, but did it really have to be that difficult?

#cars #CX #UX Fail #Customer Journey #Journey Map

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heynhay · 4 months ago

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pkmn

#I should have given Lance golduck instead but it’s part of his journey… don’t ask I already mapped out a whole plotline for this au #in my mind of minds…..#klance #voltron #vld #pokemon #art #my art #I thumbed out full teams for both of them and then I was like wait….! I don’t……want to draw all those!#so I didn’t :-)#something something bla bla when combined they make a full team poetry etc

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htao-des · 2 years ago

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Week 5 Tech Capstone

This week the focus is mainly on ideation phase of the IDEO human centered design, theory of change, journey mapping and storyboard are completed.

The theory of change framework is based on the impact ladder and the ecosystem mapping from the week before. The theory of change is used for finding what shifts/ impacts of the design is most suited for the problem statement. Working through the TOC, I find that the solution of using an AI chat app would be the most applicable due to the accessibility, simplicity and provides higher priority of impacts. The risk is also clear, due to the app being AI based there are chances of misuse AI, and AI providing bad advice or wrong information. While the TOC provides an insight into the specific changes of the design solution, but the framework does not take into account any other possible changes, maybe other frameworks can be used in tandem to make TOC more accurate.

Next, I worked on the journey map for the user, which helps visualize UX from start to end. This eventually lead to storyboarding.

The UX design is all based on the persona mapping done earlier, but the main problem is that this is all theoretical and not real users, and due to the code of ethics, the only user testing can only be done to classmate in the same course which may not be the perfect fit for the target audience. The storyboarding template is also very limiting and accounts for perfect outcome without the consideration of failure, maybe more storyboards can be done that does not have perfect outcomes.

#design #storyboard #journey map #theory of change

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poorly-drawn-mdzs · 1 year ago

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A fierce duel commences!

#poorly drawn mdzs #mdzs #wei wuxian #lan wangji #game dev diary #This was a test to figure out busts (art style & methodology as well as implementation & uploading)!#Game progress is going well! It is not the most showy content at the moment though....but soon!#I have made more spritesheets + wrote a 20 page script for the beginning of the game + lots of mechanical stuff.#OOH and our main town has a map and I've hammered out most of the major character designs!#(I have a comic I will share later this week about how character design talk in a team setting has been going so far.)#This gif is to share a little bit of whimsy and joy with you all. Because we are having so much fun!#Fanart like this is great for practicing a new medium! Also very few people would care to see my custom windowskins.#(This gif is pre-custom windowskins sadly. Next game dev update will have them though!)#Thank you all for being here at the start of my journey B*)#By the way yeah I do think WWX would be a menace when it comes to taking his medication.#WWX's toxic masculinity trait is thinking he's invincible and doesn't need medication.#He would get worms and go 'Nah my immune system will handle it.' Which. No. Please take worms seriously.#LWJ on the other hand would be the model medication taker. He's got a schedule. A weekly organizer. He's a doctor's dream patient.

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frosted-co0kies · 1 year ago

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they found a treasure map behind the convenience store

#deltarune #deltarune fanart #deltarune art #my art #kris dreemurr #kris deltarune #kris #susie deltarune #susie #noelle holiday #deltarune noelle #noelle deltarune #the map leads to a giant X that sans made with ketchup #its ok its the journey that matters

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manglechanbluh · 10 months ago

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Sawmill Rain My Beloved

#team fortress 2 #tf2 #tf2 fanart #tf2 pyro #blu pyro #Sawwwmillll raaiinnnn sawwwmillll raaiinnnnn #I hope the song get stuck in your head #Me when rain in any video game #this map is one of my favorite just for that #also blu pyro yaayyy #joke aside uuhhhh even tho I'm really not satisfied with it it's an important drawing on my journey to improve soooo #yeah rn I hate it but I will warm up to it at some point I guess #I hope #I learned a lot while drawing it #yeah.#I'm not drawing background for a while.#fanart

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jesncin · 2 months ago

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Don't Call Me Superboy comic wip! Let's catch up with "Paul Westfield"/Project 13. His locs are budding at this point, so he's been out for a few months now.

#superboy #conner kent #kon el #dc comics #wip #jl remix #kon after popping out of the tube: yeah i wanna loc my hair let's do this whatev #the thing about his hair is I can't rely on kon having existed for years to stye his look #so i'm mapping out the timeline of his origin story with his loc journey weheh

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rorashifts · 8 days ago

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I need to post it here because I relate so bad

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nobleriver · 1 year ago

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TWD: The Ones Who Live - Finale Opening Scene + Blurred/Faraway

Requested by Anonymous

#the walking dead #the ones who live #twdedit #towledit #tvedit #dailyflicks #dailytwd #michonne grimes #rick grimes #richonnegifs #tvarchive #richonne #otpsource #romancegifs #request #denim rose graphics #i hope you enjoy anon!#I think I created 5 different PSDs trying to get rid of the muted green color wash lol #i always really liked the way they shot this scene #you can tell they went back to the cabin and packed EVERYTHING #they took the black label and the two glasses 😂#there is an open pack of chicken flavor sauce on the table (yes i read the writing lolol before cropping and shrinking)#also i never realized on first watch that was little rj's ax laying beside them and carl's photo #also the drawing mapping out the direction to Jadis's room #just little tidbits to remind us of their journey here #but also everything abt this scene is about UNITY UNITY UNITY #from their actual act of union to the ax being rj's aka the physical embodiment of their union to carl's photo aka who brought them togethe #to their signature weapons laying side by side; to the shot of him sliding the wedding ring on her finger #there was no reason for the ring to be off her finger except to have Rick slide it back in place and reemphasize they are one again #a visual representation of what Michonne declares later in the ep: ‘we are back’

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eloquentsisyphianturmoil · 3 months ago

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My copy of ‘The Shaping of Middle Earth’ has one of Tolkien’s early maps of Beleriand printed on its endpapers.

This is my favourite part:

‘Just somewhere to the east there idk’

#The history of middle earth #the shaping of middle earth #tolkien #jrr tolkien #i’m this close to live blogging my HoME journey.#silm #silmarillion #Beleriand #tolkien drawings #Tolkien maps

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crystallizsch · 4 months ago

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oh yeah happy end of culinary crucible 🧑‍🍳💜

#[—✦ gaming #:twst #culinary crucible #jamil viper #leona kingscholar #twst grim #-✦—]#now it’s time to get my ass beat by headmaster dire crowley #honestly that's such a funny transition #how'd we go from cooking to combat maps #“congratulations you've reached the end of your culinary journey”#“now it's time to introduce you to MAGIC ASSAULT”#this gives me so much book 7 flashbacks ugh 😔

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thephantomofanastasia · 6 months ago

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The Italian production of Anastasia looks absolutely incredible!

Source: Teatro Arcimboldi Milano and colonne_sonore on IG

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warriors-official-art · 10 months ago

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Title: Ivypool's Heart

Arc: Super Edition

Type: map

Country: North America

Source: https://www.kobo.com/us/en/ebook/warriors-super-edition-ivypool-s-heart-1

#ivypool's heart #map #ivypool's journey #north american #usa

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fishblade-koi · 3 months ago

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"yeah Rogue seems doable in 2 weeks, the map is not too big even if we have a lot of stuff on hands" *see the second part of the map* oh *zoom out* oh....

#assassin's creed #assassin's creed rogue #koi ac journey #THE MAP IS NOT SMALL AT ALL #I MEAN I'M HAPPY THE GAME IS FUN BUT DAMN #IT'S ALMOST AS BIG AS BLACK FLAG #see you next month i guess???

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seoul-bros · 1 year ago

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Jikook Week 28 Complete ✔️(18/06 - 25/06/2024)

Their twenty eighth week in the military is now complete and time to celebrate this milestone with a look back at this week in 2020. This really was a jikook extravaganza week. I've never seen so many classic jikook moments all fitted in one week before.

BTS were in the lead up to the release of Map of the Soul 7 The Journey on the 14th July 2020. This was their fourth full length album in Japanese and their eighth studio album overall.

This week a series of photos to accompany the release including these two stunning pictures of Jimin and JK.

Stay Gold was released on 19/06 and this live version on the 22/06.

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Also this week, BTS Music Journey Part 1 and Part 2 were released with them talking about their seven years since debut. When asked to say something about Jimin, Jungkook had the following response.

JK: "Jimin-ssi ...... are words necessary" JM: Yes, words are necessary"

JK: "I'm always watching you Jimin-ssi" JM: "I'll work harder"

The interaction itself and Namjoon's reactions in the background send me every time.

Twix Link

Finally on 21/06, it was the jikook - we are gimbap chefs live parts 1 and 2 and afterwards Jimin posted this photo on TwiX. It was the epitome of domesticity and ease and reflected how comfortable they are with each other. Part 1 was the dry run and Part 2 was when they put what they had learned in Part 1 into practice.