#journey-mapping

[tracxio]

Integrating Client Feedback: A Vital Element In Journey Mapping Success

Journey mapping has become a pivotal tool for understanding and improving the customer experience. However, to truly capture the essence of the customer journey, it's essential to incorporate client feedback into the journey mapping process.

The Value Of Client Feedback In Journey Mapping

Insights Into Real Customer Experiences

Client feedback serves as a direct window into the real experiences of customers. By gathering and analysing feedback, businesses gain firsthand insights into the highs and lows of the customer journey. This authenticity is invaluable in creating journey maps that accurately reflect the customer's perspective.

Identification Of Pain Points And Opportunities

Clients often pinpoint pain points and areas of improvement in their feedback. Incorporating this information into journey maps allows businesses to identify critical pain points along the customer journey and seize opportunities for improvement. Addressing these pain points directly contributes to enhanced customer satisfaction.

Validation Of Assumptions And Hypotheses

Client journey mapping often involves making assumptions about customer behaviours and expectations. Client feedback provides a means to validate these assumptions or challenge existing hypotheses. This iterative process ensures that journey maps are grounded in real customer experiences, making them more reliable and actionable.

Strategies For Incorporating Client Feedback Into Journey Mapping

Conducting Customer Surveys And Interviews

Proactively seek client feedback through surveys and interviews. Craft targeted questions that delve into specific stages of the customer journey. Analysing responses provides valuable qualitative data to complement the quantitative insights derived from journey mapping.

Utilising Social Listening And Online Reviews

Leverage social media monitoring and online reviews to capture spontaneous client feedback. Customers often share their experiences on social platforms and review sites, offering unfiltered opinions that can be harnessed to enrich the journey-mapping process.

Creating Customer Advisory Boards

Establishing customer advisory boards allows businesses to engage directly with a group of clients for ongoing feedback. These boards can provide nuanced insights into various touchpoints along the customer journey, contributing to a more holistic journey-mapping effort.

Implementing Touchpoint-Specific Feedback Mechanisms

Embed feedback mechanisms directly within various touchpoints of the customer journey. Whether through in-app surveys, website feedback forms, or post-purchase evaluations, these touchpoint-specific mechanisms capture insights at the moment of interaction, ensuring relevance and accuracy.

Final Thoughts

Incorporating feedback into client journey mapping is not just a best practice; it is necessary for businesses committed to delivering exceptional customer experiences. This iterative process, guided by client feedback, fosters continuous improvement, ultimately leading to a customer-centric approach that sets businesses apart in today's competitive landscape.

[heynhay]

pkmn

[poorly-drawn-mdzs]

A fierce duel commences!

[frosted-co0kies]

they found a treasure map behind the convenience store

[manglechanbluh]

Sawmill Rain My Beloved

[jesncin]

Don't Call Me Superboy comic wip! Let's catch up with "Paul Westfield"/Project 13. His locs are budding at this point, so he's been out for a few months now.

[rorashifts]

I need to post it here because I relate so bad

[nobleriver]

TWD: The Ones Who Live - Finale Opening Scene + Blurred/Faraway

Requested by Anonymous

[eloquentsisyphianturmoil]

My copy of ‘The Shaping of Middle Earth’ has one of Tolkien’s early maps of Beleriand printed on its endpapers.

This is my favourite part:

‘Just somewhere to the east there idk’

[crystallizsch]

oh yeah happy end of culinary crucible 🧑‍🍳💜

[thephantomofanastasia]

The Italian production of Anastasia looks absolutely incredible!

Source: Teatro Arcimboldi Milano and colonne_sonore on IG

[warriors-official-art]

Title: Ivypool's Heart

Arc: Super Edition

Type: map

Country: North America

Source: https://www.kobo.com/us/en/ebook/warriors-super-edition-ivypool-s-heart-1

[fishblade-koi]

"yeah Rogue seems doable in 2 weeks, the map is not too big even if we have a lot of stuff on hands" *see the second part of the map* oh *zoom out* oh....

[seoul-bros]

Jikook Week 28 Complete ✔️(18/06 - 25/06/2024)

Their twenty eighth week in the military is now complete and time to celebrate this milestone with a look back at this week in 2020. This really was a jikook extravaganza week. I've never seen so many classic jikook moments all fitted in one week before.

BTS were in the lead up to the release of Map of the Soul 7 The Journey on the 14th July 2020. This was their fourth full length album in Japanese and their eighth studio album overall.

This week a series of photos to accompany the release including these two stunning pictures of Jimin and JK.

Stay Gold was released on 19/06 and this live version on the 22/06.

Also this week, BTS Music Journey Part 1 and Part 2 were released with them talking about their seven years since debut. When asked to say something about Jimin, Jungkook had the following response.

JK: "Jimin-ssi ...... are words necessary" JM: Yes, words are necessary"

JK: "I'm always watching you Jimin-ssi" JM: "I'll work harder"

The interaction itself and Namjoon's reactions in the background send me every time.

Twix Link

Finally on 21/06, it was the jikook - we are gimbap chefs live parts 1 and 2 and afterwards Jimin posted this photo on TwiX. It was the epitome of domesticity and ease and reflected how comfortable they are with each other. Part 1 was the dry run and Part 2 was when they put what they had learned in Part 1 into practice.

In Part 1, they laid out ingredients including Perilla leaves - yep the same Perilla leaves that caused a heated debate in the MBTI episode.

They fielded marriage proposals from ARMY which led Jungkook to swiftly change the subject. Egg gimbap anyone.

Then they got on with the serious business of cooking complete with dramatic soundtrack and sesame oil mishaps.

JK was teasing Jimin and dropping honorifics left, right, and centre...

..and couldn't contain his laughter at Jimin's gimbap slicing.

Not totally satisfied with their initial efforts they launched into Part 2 which went very well indeed.

Cr. to OP

So great to watch that again.

Post Date: 25/06/2024

[filmap]

Matt and Mara Kazik Radwanski. 2024

Journey Behind the Falls 6650 Niagara Pkwy, Niagara Falls, ON L2E 3E8, Canada See in map

See in imdb

Bonus: also in this location

[moonchild-in-blue]

So, sometimes while playing botw/totk, I like to take out my horses and do long journeys across Hyrule, to take a break from fast travelling and completing quests.

Since I just got a new horse way down south (her name's Urania!), it seemed like the perfect excuse to take the long way to Link's house. Usually I map out the way before hand, so I know which route to take, and what stables/towns we are stopping at. Because I wanna feel like Aragorn I suppose.

This was the completed route, starting in Highland Stable, Faron, towards Link's House in Akkala:

It took us about 2.5 days to make the journey, with 3 stable stops in Dueling Peaks, Woodlands, and finally Foothill, with a short stop in Kakariko Village to get some supplies and food.

I realise now I could've continued north towards Riverside Stable, instead of east Dueling Peaks but. Oh well. It was a very pleasant trip either way!

(pics and deets below):

So, we took off from Highland Stable and headed east, around Lake Hylia. Crossing the Hylia bridge would be easier, but there's a fire gleeok there and I'm very scared 😌💙

It wasn't easy to cross Farosh hills on horse, but we made it! Took us a day's worth.

(I forgot the Big Twin bridge wasn't in use, so I did try my best to find a different way for Urania to cross, but no deal. I had to cheat a little and use the stable boarding function 🥺)

Then next day we took off early and stopped by Kakariko to buy some more arrows for me and carrots for the horsie 🥹🥕

Left the village by 9:30, passed by Wetland stable, and continued north to Woodland stable.

We spent the night, and I left Urania there while I took care of some nearby affairs (aka a shrine and a couple other things). She behaved super well so I mafe sure to give her some extra apples before we took off again 🥹

We only had a few hours of daylight left, so we only went around Trilby Valley, and stopped at Foothill for the night (horse girlie needs to rest and also I didn't wanna be arsed with all the stalkoblins and such 🙃).

Next morning we left early once again, and after some very annoying storms and rain, we at last reached home 🥹💙

It was Urania's first journey EVER, and she did wonderfully 🥹💙🐎