#IT-Service-Management

[fuerst-von-plan1]

Best Practices zur Automatisierung von IT-Services

Die Automatisierung von IT-Services hat in den letzten Jahren stark an Bedeutung gewonnen. Unternehmen setzen zunehmend auf automatisierte Prozesse, um Effizienz zu steigern, Fehlerquellen zu minimieren und Ressourcen optimal zu nutzen. In diesem Artikel werden wir bewährte Praktiken für die Automatisierung von IT-Services sowie wichtige Tools und Technologien vorstellen, die diesen Prozess…

[puppppppppy]

eos pt. 1

[ezkel]

thinking about Muggle au regulus that ran away when he was over 18, no money, no idea how to make or save money, no cooking skills, no cleaning skills, freeloading on Barty and Evans couch and getting a job at a McDonald's drive through

imagine Sirius is buying maccas and the person handing over his food is his prissy spoilt brother that he hasn't seen in 5yrs

[sablegear0]

I've joked with my partner about Ri Kusuriuri and his "customer service face" (his grumpy little not-quite scowl that is trying very hard to be neutral sometimes) and his horrible customer service job.

But then I realized... That's exactly what it is. The Medicine Sellers are spiritual tech support, the Exorcism Swords are very persnickety troubleshooting devices that require a detailed and accurate description of the problem before they can enact a solution.

And like any customer service/tech support job, the biggest obstacle is the people having the problem in the first place. Being cagey about what they did wrong or giving bad info because they don't fully understand the situation.

So what I'm saying here is:

A) If you've never worked a customer service job but you've watched Mononoke (particularly the series), it's kinda like that.

B) We need fanart of Ri and Kon in tech-support headsets talking the other characters through diagnosing their mononoke problem.

[demonic0angel]

for the dragon au:

Hatchling Damian sneaked into Jason's lair after the older dragon left to go hunting. Damian is on a mission to pilfer any books about animals.

Jazz caught him red-handed.

It ended with him dozing off while Jazz read to him.

Part 1

Damian triumphantly snuck into Jason’s lair, shaking out his wings. He tip toed to his hoard, knowing that Jason kept books about animals in the corner next to the anthropology books. His tail wagged at the thought of both successfully stealing it away and also using it to convince his sire to allow him to keep the black panther for a pet.

As he stepped into the hoard, the scent of an unknown female flooded his senses. Damian tensed and just as he was about to turn and leave, a large claw moved and turned him over. Damian yelped and hissed, darting back onto his feet and turning before he froze in place.

A large dragon with black scales and bright glowing eyes stared at him, wings stretched over them both. This dragon, clearly the one who was scenting everything with her scent, was even larger than his sire and all of her appendages looked even sharper than Jason’s. All in all, she was extremely dangerous.

“Who are you?” She asked, and although her voice was sweet, Damian couldn’t stop the shiver that ran through him.

He spread his own wings, widened his stance, and hissed at her. “Who are you! How dare you come into my brother’s hoard! When he comes back, he’ll kill you!”

The female dragon tilted her head. She leaned forward, muzzle coming uncomfortably close as Damian hissed again and scratched his tiny claws on her. She ignored the swipe and then nudged him over with her mouth. He squeaked as her teeth came too close to him. Then in one smooth motion, she opened her mouth and clamped her teeth over his middle. He shrieked, but she didn’t bite down, only gently holding him in her mouth before picking him up and moving to the center of the hoard.

He shuddered in between her teeth, feeling little like he always did when his father or Alfred carried him like this, but he didn’t even twitch as the female dragon moved between the piles of books to the center, where a nest was formed.

The combined scents of the female dragon and Jason made him freeze all over again. She flopped in the middle and then placed him in between her forelimbs, before licking over his head. Damian yowled but she didn’t even care. She continued to preen him before he finally found the courage to ask, “Who are you?!”

“I am called Jazz, little one. I am Jason’s mate and you have entered our nest. You must be Damian, his littlest hatchmate.”

Damian growled. Her tongue laved over his head again and he quickly melted. He hadn’t gotten cleaned in a while, and although she was not a dragon he had met before, she was family now if she and Jason were already nesting. She cleaned him and then asked, “What were you looking for, little one?”

“… I want a book on animals. I have discovered a panther cub and must do research before I can ask my sire to keep it.”

“A lovely decision,” she praised, before pressing down on him gingerly. “Stay, I will collect it for you.” Jazz left before she came back with a book delicately pinched between her large claws. “Can you read, little one?”

Damian slowly shook his head. He was going to ask Richard or Timothy to read to him.

Jazz nuzzled him. “I shall read to you then. Shall I start from the beginning or shall I go straight to the panther page?”

Damian perked up, his tail wagging. When Jazz settled back into the nest, Damian quickly followed along until he was between her front limbs, eagerly looking at the tiny book that was dwarfed by her size. “From the beginning! I shall allow you to read to me,” he said haughtily and she gave a rumbling purr before she started.

When Jason came back to the nest, a large ox and a sheep in his mouth, it was to the sight of his youngest brother between his mate’s arms, purring up a storm as Jazz read to him quietly.

“… did he bother you?” Jason asked, dropping the dead livestock in a corner away from the books before looking at his dozing little brother. Damian’s eyes were closed and he looked nothing like the bratty baby lizard that used to terrorize them for days on end.

“Not at all. He’s good practice for our hatchlings,” Jazz said, her wings wrapping around them both even closer.

Jason prowled around them for a good spot before settling under Jazz’s large wings. “As long as he’s not a bother.” He pointed a claw at the book. “Start from the beginning, will you?”

[victusinveritas]

[mizgnomer]

Crowley vs. The Tenth Doctor - Parallels Good Omens Season 2 - Part 4

Season Two’s [ Part One ] [ Part Two ] [ Part Three ] Season One’s [ Part One ] [ Part Two ]

[paceyjoeydaily]

PACEY WITTER & JOEY POTTER Dawson's Creek (1998-2003)

[ringingfromthefuture]

hey! Uh-

this is fazbenders, correct?

*there is a strange customer standing there. It had grey-ish skin, is wearing heart shaped sunglasses, a pink bathrobe, and has two small wings folded next to it’s head*

-🍷

“That would be us! Wonderful of you to choose our establishment today! Do you have questions, comments, or otherwise?”

The manager adjusts the glasses that sit at the base of his phone to be just a tad closer to his dial. His tail is lowered to the ground and he leans on a cane as he speaks.

@ask-wine-the-alcoholic

[samglyph]

When working in retail they warn you about creepy old men and Karens but they don’t warn you about potentially the most nefarious customer: the seemingly sweet old woman who refuses to let you exit a conversation. Girl there’s a line. Girl I need to clock out. Girl I don’t know you why do you need to know what I studied in school or what my plans are for the future this is not the time.

[thatdisasterauthor]

As a former 911 Operator/Emergency Medical Dispatcher, I can attest that so many people delay getting assistance for one simple reason: THEY CALL A FAMILY MEMBER. They call a family member to ask what they should do, and many times, it is the family member who calls 911, frequently from another jurisdiction, and sometimes even from another state.

They do indeed! It's actually something that is accounted for in emergency planning (or at least should be accounted for). When people get some sort of warning about danger, their first action is almost always to go look/investigate. It's something you have to account for when you, say, set off a tornado siren because people are NOT going to immediately go to a shelter, they're gonna go stand on the porch. So do you want them on the porch, or do you want them in their livingroom?

Humans just naturally want more information, and we default towards people we know and trust, rather than a faceless person on the other end of the phone.

Also, now that I'm thinking about it, I'm curious if calling 911 vs. calling someone else is at all an age related thing. And the reason I wonder that is that I think we forget just how NEW a nationwide 911 system is. Like. If you were born before 2000, you spent at least some time, if not a lot of time, in a world where 911 was not ubiquitous. I forget the exact numbers/years, but we technically still don't have full 911 coverage in the US. We have ALMOST full coverage, but not quite. In the 90s I think it was around 90%, the 80s...maybe 60%ish if I'm remembering correctly? And that's not even touching on urban vs. rural effectiveness of 911. But an age specific study on the matter could be interesting, I think.

[justinspoliticalcorner]

Vittoria Elliott at Wired:

Elon Musk’s takeover of federal government infrastructure is ongoing, and at the center of things is a coterie of engineers who are barely out of—and in at least one case, purportedly still in—college. Most have connections to Musk and at least two have connections to Musk’s longtime associate Peter Thiel, a cofounder and chairman of the analytics firm and government contractor Palantir who has long expressed opposition to democracy. WIRED has identified six young men—all apparently between the ages of 19 and 24, according to public databases, their online presences, and other records—who have little to no government experience and are now playing critical roles in Musk’s so-called Department of Government Efficiency (DOGE) project, tasked by executive order with “modernizing Federal technology and software to maximize governmental efficiency and productivity.” The engineers all hold nebulous job titles within DOGE, and at least one appears to be working as a volunteer. The engineers are Akash Bobba, Edward Coristine, Luke Farritor, Gautier Cole Killian, Gavin Kliger, and Ethan Shaotran. None have responded to requests for comment from WIRED. Representatives from OPM, GSA, and DOGE did not respond to requests for comment. Already, Musk’s lackeys have taken control of the Office of Personnel Management (OPM) and General Services Administration (GSA), and have gained access to the Treasury Department’s payment system, potentially allowing him access to a vast range of sensitive information about tens of millions of citizens, businesses, and more. On Sunday, CNN reported that DOGE personnel attempted to improperly access classified information and security systems at the US Agency for International Development (USAID), and that top USAID security officials who thwarted the attempt were subsequently put on leave. The AP reported that DOGE personnel had indeed accessed classified material. “What we're seeing is unprecedented in that you have these actors who are not really public officials gaining access to the most sensitive data in government,” says Don Moynihan, a professor of public policy at the University of Michigan. “We really have very little eyes on what's going on. Congress has no ability to really intervene and monitor what's happening because these aren't really accountable public officials. So this feels like a hostile takeover of the machinery of governments by the richest man in the world.”

[...] “To the extent these individuals are exercising what would otherwise be relatively significant managerial control over two very large agencies that deal with very complex topics,” says Nick Bednar, a professor at University of Minnesota’s school of law, “it is very unlikely they have the expertise to understand either the law or the administrative needs that surround these agencies.” Sources tell WIRED that Bobba, Coristine, Farritor, and Shaotran all currently have working GSA emails and A-suite level clearance at the GSA, which means that they work out of the agency’s top floor and have access to all physical spaces and IT systems, according a source with knowledge of the GSA’s clearance protocols. The source, who spoke to WIRED on the condition of anonymity because they fear retaliation, says they worry that the new teams could bypass the regular security clearance protocols to access the agency’s sensitive compartmented information facility (SCIF), as the Trump administration has already granted temporary security clearances to unvetted people. This is in addition to Coristine and Bobba being listed as “experts” working at OPM. Bednar says that while staff can be loaned out between agencies for special projects or to work on issues that might cross agency lines, it’s not exactly common practice.

WIRED’s report on the 6 college-aged men between 19 and 24 that are shaping up DOGE in aiding and abetting in co-”President” Elon Musk’s technofascist takeover.

[altruistic-meme]

found the most bizarre printing error that i had never in my life seen before now and apparently neither had anyone at the bookstore because i showed it to them and they were losing their minds over it!!

our best guess is that the roll they were printing on reached the end of the roll?? or something along those lines??

but i got a very unique copy of Moby Dick for 50% off because of it so :)

[shanklin]

It’s the most honest job Stan’s ever had.

Sure, the company he’s working for is downright diabolical, scamming their customers in all aspects of life, but that’s not Stan’s problem.

As Le Ville Corp’s most successful customer service agent in the Oregon area his only job is to follow the company guidelines, sell as many bad deals as possible and never ever let anyone back out of a contract. 

Morality aside, nothing the company does is actually illegal, so at the end of the day Stan gets to collect his almost-minimum-wage-sized paycheck and go home in the knowledge, that no pigs will come knocking on his door anytime soon.

Life is good. Or at least as good as it gets where Stan is concerned. Last month he even got a raise for selling every bad product the company had to offer to one poor kind sucker. 

From household appliances to car insurance, magazine subscriptions and even their extremely shitty telephone and electricity contracts - the McGucket guy brought it all.

Thanks to him, Stan could upgrade from his car to an almost black mold free one room appartment with a community bathroom one block over.

Stan was finally moving up in the world and then his phone rings. He recognises the number. It’s his good friend Fiddle-not-gonna-say-the-rest McGucket.

Stan grins and cracks his knuckles. It’s about time McGucket figured out he’s gotten scammed. Time to make the poor guy’s life a living hell. No one is getting out of a contract on his watch.

“Thank you for calling Le Ville Corp. For us you are more than just a customer. You are family! This is Piers. How can I help you today?”

The moment Stan starts his greeting, he is bombarded with noise disturbances from the other side.

Ah, the good old Le Ville Corp telephone network working as intended. Maybe Stan can convince the guy to upgrade to a slightly less egregious version. 

Wait, what did he say?

His name is Dr. Stammered Lynes? Weird, but okay. Still better than Fiddle-nope-not-saying-it Hardon McGucket.

As it turns out, Stan finally met the mysterious roommate whose money McGucket has been using to pay for all of their products. Stan didn’t think the guy had it in him to ditch his roommate after the scam got discovered. Good for him!

Now, how to best screw Dr. Lynes here over.

***

An hour and a half of data security safety questions and a new phone contract later the doc hangs up to Stan’s cheery and corporate mandated farewell:

“And don’t forget we here at Le Ville Corp consider you our forever family, because you will stay with us forever!”

***

Stanford Pines just had the worst month of his life [not counting the weeks after the science fair that he refuses to think about].

The portal test was a disaster, his partner left, his muse refuses to explain himself and on top of all of that his new fridge won’t open, because this week’s subscription fee hasn’t been paid yet.

What the f-FIDDLEFORD!

[dawnthefluffyduck]

Sunday doodle (:3)